Unique Upholstery, Carpet & Rug Cleaning, Inc.
11th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Unique Upholstery, Carpet & Rug Cleaning, Inc. has received 4.9 out of 5 stars based on 97 customer surveys conducted through GuildQuality.
5
89
4
6
3
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1
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11th year as a Best Pick Call
"At Unique, we deliver more than just the cleanest carpet you've ever had: we protect your family's comfort and health. From the initial phone call to the completed work, our personable specialists will be courteous, respectful, and extremely careful with your possessions. Earning your trust and confidence is our highest priority."

Larry Rosenthal | Owner
Company Information
Services Offered
Unique specializes in removing bacteria and soil caused by allergens, pets, daily traffic, or accidents. The company offers on-location Oriental rug cleaning, leather cleaning, and carpet repairs and restretching. Unique also provides cleaning and restoration of tile, grout, marble, natural stone, and granite as well as emergency water damage service and hardwood floor deep cleaning.
Warranty
A one-year warranty is applied for fabric protection on new and cleaned carpet and upholstery.
Company History
Larry Rosenthal founded Unique in 2003 and has over 25 years of industry experience.
Employee Information
Two cleaning specialists attend appointments. Employees wear uniforms, drive marked vehicles, and must pass background checks.
Additional Information
Unique uses green products.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
Address
P.O. Box 627
Northbrook, IL 60062
Hours
Mon
9:00 am - 6:00 pm
Tue
9:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 4:00 pm
Sun
Open 24 hours

Compiled Score:

Unique Upholstery, Carpet & Rug Cleaning, Inc. has received 4.9 out of 5 stars based on 97 customer surveys conducted through GuildQuality.
5
89
4
6
3
0
2
1
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/28/2020

No review comments provided

Review by
06/25/2020

No review comments provided

Review by
06/25/2020

No review comments provided

Review by
06/25/2020

“I would like to recognize Dina.”

Review by
06/25/2020

“I am very happy with their service, they did a great job.”

Review by
06/25/2020

“The quality of their work was good and they were able to get up challenging pet stains!”

Review by
06/25/2020

“I would recognize Jose and the other gentleman who came for their exceptional service.”

Review by
06/25/2020

“They arrived when expected. They completed their work with care. They were courteous and did a good job.”

Review by
06/25/2020

No review comments provided

Review by
06/18/2020

“I am delighted with the cleaning done on my heavily used stair and hallway area. I was astounded however in how quickly it was completed! Not complaining, but it was hard to believe that all of that quality work was completed in less than an hour. It looks good though!”

Review by
06/18/2020

“Unique did a beautiful job on my carpeting! They were fast and thorough! I would highly recommend them!”

Review by
06/17/2020

No review comments provided

Review by
06/16/2020

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Review by
06/16/2020

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Review by
06/16/2020

“I cannot remember his name, but the gentleman who cleaned our area rug was awesome!”

Review by
06/16/2020

“Great service and the carpet looks great, Never looked this clean before”

Review by
06/16/2020

No review comments provided

Review by
06/16/2020

No review comments provided

Review by
06/15/2020

“I would like to recognize Manny for his exceptional service.”

Review by
08/27/2019

“I have recommended many of my friends to Unique Upholstery Carpet & Rug Cleaning.”

Review by
08/23/2019

No review comments provided

Review by
08/08/2019

“They were very good. I recommend them to all my friends.”

Review by
08/08/2019

“I'm not sure of their names, but they were very polite and professional.”

Review by
08/05/2019

“The guy who does the service is terrific every time.”

Review by
08/05/2019

“Everything they said they would do, they did.”

Review by
07/22/2019

“I would like to recognize Jose for his exceptional service. He managed the job extremely well and showed strong leadership.”

Review by
07/03/2019

No review comments provided

Review by
06/28/2019

No review comments provided

Review by
06/25/2019

“My head installer was amazing.”

Review by
06/25/2019

“I was most satisfied with the speed.”

Review by
06/25/2019

“The two guys that came were great and the owner is a very nice man to do business with.”

Review by
06/25/2019

“They were prompt and they did a good job!”

Review by
06/24/2019

No review comments provided

Review by
06/22/2019

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Review by
06/22/2019

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Review by
06/22/2019

“The cleaner was very nice and agreeable. I would use Unique again!”

Review by
06/22/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

“The staff at Unique are always helpful and knowledgeable. It's great to know you can count on them”

Review by
06/17/2019

“The two gentlemen that did the job for me were very through and professional. They were very conscientious about the process putting up corner protectors and wearing booties.”

Review by
06/17/2019

“Pleasant people”

Review by
06/25/2018

“Staff was incredibly polite and respectful to both me and my home”

Review by
06/25/2018

No review comments provided

Review by
06/19/2018

“They were very professional and did their job. They were in and out in an hour.”

Review by
06/18/2018

“Great service and friendly to deal with.”

Review by
06/18/2018

No review comments provided

Review by
06/18/2018

No review comments provided

Review by
06/15/2018

No review comments provided

Review by
06/15/2018

“Everyone that came was all great.”

Review by
06/15/2018

“They met/exceeded my expectations with their honesty and forthright of trying to fix the problem.”

Review by
06/15/2018

“They were all very nice and I was very impressed. The salesperson gave me a very good impression.”

Review by
06/15/2018

“I would like to recognize the whole team for their exceptional service.”

Review by
06/15/2018

“I was most satisfied with their cleanliness.”

Review by
06/13/2018

“I would have to say customer service. For example, when they cleaned my father's house my father moved something and made a mark on the carpet and they came back and cleaned it all free of charge and it wasn't a mark they made.”

Review by
06/13/2018

“Jose - leader of group - discussed service needed and performed to his very best ability. Thank you!”

Review by
06/13/2018

“They are on time, personable, explained their process before and information after they cleaned my badly stained carpeting and made sure I checked everything before they left.”

Review by
06/13/2018

No review comments provided

Review by
10/19/2017

No review comments provided

Review by
10/19/2017

“I wasn't home when they did job so I don't really know what they were like, but the carpet was cleaned when they said it would be.”

Review by
10/15/2017

No review comments provided

Review by
10/12/2017

“Great, courteous service.”

Review by
10/11/2017

“They are simply the best!”

Review by
10/11/2017

“Great service, excellent cleaning, attention to detail, would definitely use them again.”

Review by
10/11/2017

No review comments provided

Review by
10/11/2017

No review comments provided

Review by
09/26/2016

No review comments provided

Review by
09/26/2016

No review comments provided

Review by
09/26/2016

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Review by
09/23/2016

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Review by
09/23/2016

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Review by
09/23/2016

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Review by
09/20/2016

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Review by
09/20/2016

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Review by
09/20/2016

“I have been using Unique Larry for years, and cannot say enough nice things! I am always very happy & the job they do is outstanding!”

Review by
09/20/2016

“Great company for carpet and upholstery cleaning. We have used Unique for years for our carpet and upholstery.”

Review by
09/20/2016

“My off-white sofa had not been cleaned n 2 years. I truly was going to throw out but I thought I'd try Unique based on good recommendations. It looks wonderful!”

Review by
09/20/2016

“It is the price I have a problem with. I don't mind pay more for the service but. It is too much more because I have to clean my carpet often.”

Review by
09/19/2016

“The carpet I purchased came with a Unique cleaning warranty - ‘free cleaning for a year.’ I called as there were some spots and I was within my warranty or so I thought. Fine print via conversation noted spot treatment only not actually cleaning the carpet - I could have asked more questions at the time of purchase. The customer service rep was very firm on what could and could not have cleaned via the warranty - perhaps I caught them on an off day. We were able to have them come out and clean some spots which was great. The service tech was helpful and helped with our very small room (~13'x12' WITHOUT furniture). The carpet looked great after cleaning! I was disappointed with the initial call as there was not much willingness to work with me or provide other solutions as a new client. In talking cleaning costs, it would have been expensive for the one room as the cleaning minimum was $2. For a ~13'x12' room (even smaller cleaning area once furniture is considered), that was the high end for rates in my area. It could have been a great opportunity to establish a relationship with someone who just moved to the area, purchased new carpet, and has pets + kids. I will consider them again but there are likely better offers out there.”

Review by
09/18/2016

No review comments provided

Review by
09/17/2016

No review comments provided

Review by
09/17/2016

No review comments provided

Review by
09/17/2016

“I have used Unique Carpet & Upholstery for both my clients as well as my own family members. They always communicate well, conduct themselves in a very professional manner and do an awesome job!”

Review by
09/17/2016

“I had all carpets cleaned on the first and second floors and some pet stains and they did a really wonderful job. I had stairs cleaned also and all were beautiful. They were prompt and explained everything that was to be done before they started and when finished explained and walked around to show all that was done. I had my hardwood floors cleaned and they came out beautiful. They were very neat, wonderful company and crew.”

Review by
09/16/2016

“Great Service, Friendly Staff, and Great Follow Up. I schedule from out of state and they do just fine.”

Review by
09/15/2016

No review comments provided

Review by
09/14/2016

“Everything was done beautifully as it should have been for the cost!”

Review by
09/14/2016

“They gave a fair quote, they were on time and did a great job.”

Review by
09/14/2016

“Did a very nice job at an extremely high price. I doubt that I will use them again.”

Review by
09/14/2016

“Always very professional and just nice guys. The downside is. It's expensive.”

Review by
09/14/2016

No review comments provided

Review by
09/14/2016

No review comments provided

Review by
09/14/2016

“Absolutely no complaints about the service. They were able to make my couch look new again! I'd definitely use them again. My only hesitation is that they are so expensive, so I'll use them sparingly.”

Review by
09/14/2016

“Unique Carpet & Upholstery does a wonderful job at cleaning. I had a stain from a water leak that included a little bit of rust, but they got the whole thing out!”

Review by
09/14/2016

“Their ability to get out carpet stains is unbelievable! By far, the best carpet company I have ever used.”

Review by
09/14/2016

“They cleaned my couches better that the previous upholstery cleaners that I used. I was very happy with the job they did.”

Review by
07/08/2015

“It was a good experience. They cleaned some carpeting, and they did a good job. Unique gets an A from me—they were good.”

Review by
07/08/2015

“They did a good job. They cleaned carpets and upholstery. They did a couple of area rugs and a couple of couches. Somebody recommended them to me. They’re a grade-A company.”

Review by
07/08/2015

“They were very efficient and very clean, and the carpets are clean. I've used them for a couple of years. We've used them before, and we'll use them again. They’re a grade-A company.”

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