Unique Upholstery, Carpet & Rug Cleaning, Inc.
9th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Unique Upholstery, Carpet & Rug Cleaning, Inc. has received 4.9 out of 5 stars based on 263 customer surveys.
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26
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9th year as a Best Pick Call
"At Unique, we deliver more than just the cleanest carpet you've ever had—we protect your family's comfort and health. From the initial phone call to the completed work, our personable specialists will be courteous, respectful, and extremely careful with your possessions. Earning your trust and confidence is our highest priority."

Larry Rosenthal | Owner
Company Information
Services Offered
Unique specializes in removing bacteria and soil caused by allergens, pets, daily traffic, or accidents. The company offers on-location Oriental rug cleaning, leather cleaning, and carpet repairs and restretching. Unique also provides cleaning and restoration of tile, grout, marble, natural stone, and granite as well as emergency water damage service and hardwood floor deep cleaning.
Warranty
A one-year warranty is applied for fabric protection on new and cleaned carpet and upholstery.
Company History
Larry Rosenthal founded Unique in 2003 and has over 25 years of industry experience.
Employee Information
Two cleaning specialists attend appointments. Employees wear uniforms, drive marked vehicles, and must pass background checks.
Additional Information
Unique uses green products.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette
Address
P.O. Box 627
Northbrook, IL 60062
Hours
Mon
9:00 am - 6:00 pm
Tue
9:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 4:00 pm
Sun
Open 24 hours

Compiled Score:

Unique Upholstery, Carpet & Rug Cleaning, Inc. has received 4.9 out of 5 stars based on 263 customer surveys.
5
233
4
26
3
3
2
1
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0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/25/2018

No review comments provided

Review by
06/25/2018

“Staff was incredibly polite and respectful to both me and my home”

Review by
06/19/2018

“They were very professional and did their job. They were in and out in an hour.”

Review by
06/18/2018

“Great service and friendly to deal with.”

Review by
06/18/2018

No review comments provided

Review by
06/18/2018

No review comments provided

Review by
06/15/2018

No review comments provided

Review by
06/15/2018

“Everyone that came was all great.”

Review by
06/15/2018

“They met/exceeded my expectations with their honesty and forthright of trying to fix the problem.”

Review by
06/15/2018

“I was most satisfied with their cleanliness.”

Review by
06/15/2018

“They were all very nice and I was very impressed. The salesperson gave me a very good impression.”

Review by
06/15/2018

“I would like to recognize the whole team for their exceptional service.”

Review by
06/13/2018

No review comments provided

Review by
06/13/2018

“I would have to say customer service. For example, when they cleaned my father's house my father moved something and made a mark on the carpet and they came back and cleaned it all free of charge and it wasn't a mark they made.”

Review by
06/13/2018

“They are on time, personable, explained their process before and information after they cleaned my badly stained carpeting and made sure I checked everything before they left.”

Review by
06/13/2018

“Jose - leader of group - discussed service needed and performed to his very best ability. Thank you!”

Review by
10/19/2017

No review comments provided

Review by
10/19/2017

“I wasn't home when they did job so I don't really know what they were like, but the carpet was cleaned when they said it would be.”

Review by
10/15/2017

No review comments provided

Review by
10/12/2017

“Great, courteous service.”

Review by
10/11/2017

“They are simply the best!”

Review by
10/11/2017

“Great service, excellent cleaning, attention to detail, would definitely use them again.”

Review by
10/11/2017

No review comments provided

Review by
10/11/2017

No review comments provided

Review by
09/26/2016

No review comments provided

Review by
09/26/2016

No review comments provided

Review by
09/26/2016

No review comments provided

Review by
09/23/2016

No review comments provided

Review by
09/23/2016

No review comments provided

Review by
09/23/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

“I have been using Unique Larry for years, and cannot say enough nice things! I am always very happy & the job they do is outstanding!”

Review by
09/20/2016

“Great company for carpet and upholstery cleaning. We have used Unique for years for our carpet and upholstery.”

Review by
09/20/2016

“My off-white sofa had not been cleaned n 2 years. I truly was going to throw out but I thought I'd try Unique based on good recommendations. It looks wonderful!”

Review by
09/20/2016

“It is the price I have a problem with. I don't mind pay more for the service but. It is too much more because I have to clean my carpet often.”

Review by
09/19/2016

“The carpet I purchased came with a Unique cleaning warranty - ‘free cleaning for a year.’ I called as there were some spots and I was within my warranty or so I thought. Fine print via conversation noted spot treatment only not actually cleaning the carpet - I could have asked more questions at the time of purchase. The customer service rep was very firm on what could and could not have cleaned via the warranty - perhaps I caught them on an off day. We were able to have them come out and clean some spots which was great. The service tech was helpful and helped with our very small room (~13'x12' WITHOUT furniture). The carpet looked great after cleaning! I was disappointed with the initial call as there was not much willingness to work with me or provide other solutions as a new client. In talking cleaning costs, it would have been expensive for the one room as the cleaning minimum was $2. For a ~13'x12' room (even smaller cleaning area once furniture is considered), that was the high end for rates in my area. It could have been a great opportunity to establish a relationship with someone who just moved to the area, purchased new carpet, and has pets + kids. I will consider them again but there are likely better offers out there.”

Review by
09/18/2016

No review comments provided

Review by
09/17/2016

No review comments provided

Review by
09/17/2016

No review comments provided

Review by
09/17/2016

“I have used Unique Carpet & Upholstery for both my clients as well as my own family members. They always communicate well, conduct themselves in a very professional manner and do an awesome job!”

Review by
09/17/2016

“I had all carpets cleaned on the first and second floors and some pet stains and they did a really wonderful job. I had stairs cleaned also and all were beautiful. They were prompt and explained everything that was to be done before they started and when finished explained and walked around to show all that was done. I had my hardwood floors cleaned and they came out beautiful. They were very neat, wonderful company and crew.”

Review by
09/16/2016

“Great Service, Friendly Staff, and Great Follow Up. I schedule from out of state and they do just fine.”

Review by
09/15/2016

No review comments provided

Review by
09/14/2016

No review comments provided

Review by
09/14/2016

No review comments provided

Review by
09/14/2016

“Did a very nice job at an extremely high price. I doubt that I will use them again.”

Review by
09/14/2016

“Always very professional and just nice guys. The downside is. It's expensive.”

Review by
09/14/2016

“Their ability to get out carpet stains is unbelievable! By far, the best carpet company I have ever used.”

Review by
09/14/2016

“Everything was done beautifully as it should have been for the cost!”

Review by
09/14/2016

“They gave a fair quote, they were on time and did a great job.”

Review by
09/14/2016

“Absolutely no complaints about the service. They were able to make my couch look new again! I'd definitely use them again. My only hesitation is that they are so expensive, so I'll use them sparingly.”

Review by
09/14/2016

“Unique Carpet & Upholstery does a wonderful job at cleaning. I had a stain from a water leak that included a little bit of rust, but they got the whole thing out!”

Review by
09/14/2016

“They cleaned my couches better that the previous upholstery cleaners that I used. I was very happy with the job they did.”

Review by
07/08/2015

“It was a good experience. They cleaned some carpeting, and they did a good job. Unique gets an A from me—they were good.”

Review by
07/08/2015

“They did a good job. They cleaned carpets and upholstery. They did a couple of area rugs and a couple of couches. Somebody recommended them to me. They’re a grade-A company.”

Review by
07/08/2015

“They were very efficient and very clean, and the carpets are clean. I've used them for a couple of years. We've used them before, and we'll use them again. They’re a grade-A company.”

Review by
07/08/2015

“They do sound familiar. We had some water damage on a recently completed basement, and they came, very thoroughly, rolled back carpet, removed underlay, and put new under, I mean they fixed the problem completely. They did water restoration, just water. It was just one room, just, on the basement. When we purchased the carpet from Louis, Louis Carpet people, they were the ones who recommended them. They get an A.”

Review by
07/08/2015

“They did work for me in March. I liked that they were very thorough. I've used them before, and they're always very thorough. They cover everything in detail and do a totally careful job. They do carpet cleaning and upholstery cleaning. The carpet was only one room and two staircases, and they also did a sofa and two chairs. I've used them for 12 years. I'd give them an A.”

Review by
07/08/2015

“They did work for me a long time ago, several months ago. I just know that they did a clean job, they were nice to my daughter, and there were no issues. They just basically did my carpet cleaning; that's it. The woman that runs the office is a friend of the family. They get an A+. They were fine.”

Review by
07/08/2015

“They came when they were supposed to come, and they were courteous, clean, and very respectful of my house. They were very pleasant to talk to, too. They cleaned my bedroom and my closet. They were referred by somebody from a networking group that my husband belongs to. They'd get an A grade.”

Review by
07/08/2015

“I've used Unique before. They were on time, it's just, I can't use them, they're too expensive. They cleaned my bedroom carpet. They do work for our building, I'm with the Ancient Tree, and they do work for a building, so I use them, but they're too expensive for me. I would give them an A.”

Review by
07/08/2015

“I felt that the cleaning they did was very thorough. Our carpets hadn't been cleaned in a long time, and Unique really made them look great. We heard about them through another company. We bought our carpets from a company, and I called them and asked who they recommended. Unique gets an A+.”

Review by
07/08/2015

“I thought they were very thorough. They did a good job, they kept everything clean, a little pricey, but very good. They did carpet cleaning for me. It was only one room, big room. I've heard them through Louis Carpet. I give them an A+, no question.”

Review by
07/08/2015

“It was fine. They do a nice job. They're in and out pretty quickly, and it was a fine service. They did carpet cleaning in a dining room, a hallway, and a foyer. We've used them three or four times. I would give them an A.”

Review by
07/07/2015

“They came in, did their job, and left. I picked them out of the Best Pick Reports. I got a lot of places out of that book. I would give Unique an A. They did a very good job. I can sit in my chairs now without being sick.”

Review by
07/07/2015

“They did, they cleaned the sofa. I thought they seemed like a friendly company because they employ a dog in their advertising, and talk about taking care of pet issues, which was the reason I was using their service. I would give them a B+.”

Review by
07/07/2015

“I used Unique before, and I like them a lot. I needed some upholstery done. They were wonderful. I heard that they were good—it was one of those things I just picked up through somebody who told me about them. I would give them an A.”

Review by
07/07/2015

“They were on time and did a very good job, and everything went great. They did carpet cleaning. They were recommended to me. I like the gentleman who came in and did the cleaning for me—he was very good. It couldn't have been better. They’re A+.”

Review by
07/07/2015

“They're just very thorough, they make sure they do everything, they move the furniture nicely, and they make sure they get everything super, super clean. They're super-nice guys. They cleaned the carpet. I choose Unique because of their reputation. I would give them an A+.”

Review by
07/07/2015

“I just recommended them today, and they're going to my friend's place. I liked the way they do the job. They're very friendly, and they usually come on time. They did carpet cleaning, but I've had them do upholstery other years. I have always used them—I like them. I’d rate them as an A. They’re number one.”

Review by
07/07/2015

“They were supposed to follow up with me and they did not, but for the most part, I did have a positive experience. It seems like they know how to deal with higher end carpets. They cleaned the third, they cleaned my last carpet. They were recommended by Louis Home and Carpets. I would give them an A.”

Review by
07/07/2015

“They're very courteous. They use clean water when they do your carpets, so it's clean. They were good with pet stains, which I had problems with. They were right on time, efficient, and all sorts of good things. I just had them do some carpets in my bedroom and some loose carpets downstairs. My friend who is a clean freak told me to use them, and that's why I did. I would give them an A grade.”

Review by
07/07/2015

“I liked their reliability. The actual cleaning of the carpets was excellent, and I like the people that they sent out. They were recommended by a carpet business that I had used. I had some water damage, so I called the company I bought the carpeting from, and they recommended Unique. That's how I found them. They get an A grade from me.”

Review by
07/07/2015

“I liked everything about them. They are, without a doubt, the best carpet cleaners I've ever seen in my life. They come in and do the best job you ever want to see. They do the edges and the spots, and when they do the spots, they never come back. They're really great. I'm going to call them again in a couple of days for some more work. They've only done carpet cleaning for me. I was very unhappy with the work I had had done with various carpet cleaners, so I just tried them. I've been very happy with them ever since. I've recommended them to a number of people. They’re an A+.”

Review by
07/07/2015

“We haven't had anybody do a better job on our carpets, as far as getting any stain out, in terms of, they rinse it several times with clear water so that there's no residue, I just feel they're absolutely the best at what they do. That's primarily why, because at the end of the day, different companies price themselves differently, but as far as doing the very best job, they seem to be far and away better than anybody else, at what they do. I would definitely give them an A, for sure.”

Review by
07/07/2015

“They were great. I didn't like the price, but they were nice, they did what I asked them to do, they did a nice job. I used them several times. I would give them an A.”

Review by
07/07/2015

“We used their service a while ago, and it was very good. I have a beautiful Oriental rug, and they did a great job. I would use them again. Someone must have recommended them to me. They’re an A-grade company.”

Review by
07/07/2015

“They cleaned the carpet. The guy who cleaned the carpet was fine. I would give them a B.”

Review by
07/03/2014

“Unique does a lot of work for me. I've been using their services for years. They're fantastic, and the technicians they send out are very good. I would absolutely recommend them with an A+.”

Review by
07/03/2014

“Unique Carpet & Upholstery did a nice job and was here on time. They took care of my rugs. I would use them again in the future—I'd give them an A.”

Review by
07/03/2014

“Unique was good—everything was what I was looking for. Once the job was complete, they cleaned up well after themselves. I’d recommend them to others with an A+.”

Review by
07/02/2014

“Unique Upholstery, Carpet & Rug Cleaning did a really good job on my upholstery. They did the job and left, and they were just great. I would use them again. It’s an A+ rating from me.”

Review by
06/26/2014

“Unique Carpet & Upholstery was great—they were just great all the way around. I've been using them for a couple years. I would recommend them. I was really happy—I'd give them an A.”

Review by
06/26/2014

“Unique cleaned the carpet in two rooms, a hallway, and a stairway. I had used them several years ago, too. They came when they said they would come, and they did a nice job. The time frame of completion was good, and the workers were very cordial. In the future, I would use them again. I'd say they’re A+.”

Review by
06/24/2014

“Everything was fine.”

Review by
06/23/2014

“I thought Unique was the greatest. I’ve referred them to quite a few people already. They did a wonderful job. Their cleaning was effective, and they were very neat about it. They did a perfect job—a beautiful job—it was like new. They were just fantastic. The next time I need someone, they’re the ones I’ll call.”

Review by
06/23/2014

“I have used Unique Carpet & Upholstery a few times over the years. I had them do like routine stuff, like cleaning carpets and couches, and I also had them come for a pet emergency. The most recent work they did was wall-to-wall carpet cleaning. I’m pretty sure it was a wet process, and then they extract. The dry time is satisfactory. They are so reliable, so responsive, and they clean up after themselves. We have had nothing but positive experiences with them. The next time I clean a piece of furniture or have an emergency situation, I would not hesitate to call them. I think they deserve an A for their work.”

Review by
06/10/2014

“It was great. Unique did a good job. I've used them for a year now. The last time they came out, they cleaned the carpet in the basement. The work has held up great. I heard about them through a friend. They deserve an A+.”

Review by
06/10/2014

“Unique Carpet & Upholstery was prompt, courteous, and flexible. I asked them to do some stuff that wasn't originally on the list, and they did a great job. I would give them an A rating.”

Review by
06/10/2014

“Unique Carpet & Upholstery cleaned the carpets. It was very good. They were fine. They were here half the day. It was packed-down carpeting, so they did it in the house. I would say they were at least an A rating.”

Review by
06/10/2014

“They did carpet cleaning. I think very highly of Unique, so I would give them the top rating—they’re an A.”

Review by
06/09/2014

“Unique was careful of my home, the corners of my walls, and my furniture. The workers were nice. There was no damage, and the carpet was cleaned well. They didn't leave anything behind. I’ve used them before, and I’d rate them an A+.”

Review by
06/05/2014

“Unique Upholstery, Carpet & Rug Cleaning did some work for me not too long ago. They cleaned my badly stained carpet, and they did a very, very good job. They got the carpeting cleaned where other people could not. They're just very expensive. I would recommend them to another person, but I think they're very, very pricey. On the work they did, I'd grade them an A+. They did a great job—the only thing that I don't like is their pricing.”

Review by
06/05/2014

“I would give them an A rating. We are going to clean up the spot ourselves so it will be fine.”

Review by
06/04/2014

“They were very good. The people that came in knew what they were doing, and the work was perfect. It was excellent, A-grade work.”

Review by
06/04/2014

“I thought Unique Carpet & Upholstery did a good job. We have used them more than once. I can tell the difference in my carpet. I would give them a B rating. I would recommend them to a family member or friend.”

Review by
06/04/2014

“The work was very nice, the men were very thorough, they were very clean about themselves, and there is nothing I could say that was wrong. Unique Carpet & Upholstery did a very good job. They deserve an A.”

Review by
06/04/2014

“Unique Carpet & Upholstery got my carpet cleaned. This was wall-to-wall carpeting. It was the first time that I used them, but I think they’re an A-grade service.”

Review by
06/04/2014

“Unique Carpet & Upholstery is reliable. They did a good job. I have used them for years, and I like them. They clean my carpeting and Scotchgard it. I would give them an A rating.”

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