Unique Upholstery, Carpet & Rug Cleaning, Inc.
9th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 259 Surveys
Our Certification Process
Best Pick Guarantee
Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
Unique Upholstery, Carpet & Rug Cleaning, Inc. has received 5 out of 5 stars (A-rating) based on 259 customer surveys conducted by Best Pick Reports.
9th year as a Best Pick Call
"At Unique, we deliver more than just the cleanest carpet you've ever had—we protect your family's comfort and health. From the initial phone call to the completed work, our personable specialists will be courteous, respectful, and extremely careful with your possessions. Earning your trust and confidence is our highest priority."

Larry Rosenthal | Owner
Company Information
Services Offered
Unique specializes in removing bacteria and soil caused by allergens, pets, daily traffic, or accidents. The company offers on-location Oriental rug cleaning, leather cleaning, and carpet repairs and restretching. Unique also provides cleaning and restoration of tile, grout, marble, natural stone, and granite as well as emergency water damage service and hardwood floor deep cleaning.
Warranty
A one-year warranty is applied for fabric protection on new and cleaned carpet and upholstery.
Company History
Larry Rosenthal founded Unique in 2003 and has over 25 years of industry experience.
Employee Information
Two cleaning specialists attend appointments. Employees wear uniforms, drive marked vehicles, and must pass background checks.
Additional Information
Unique uses green products.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“Great service, excellent cleaning, attention to detail, would definitely use them again.”

“They have always been punctual and done a wonderful job.”

“Great, courteous service.”

“They are simply the best!”

“I wasn't home when they did job so I don't really know what they were like, but the carpet was cleaned when they said it would be.”

“I had all carpets cleaned on the first and second floors, and they did a really wonderful job. I had stairs cleaned also, and all were beautiful. They were prompt and explained everything that was to be done before they started. I had my hardwood floors cleaned, and they came out beautiful. They were very neat; wonderful company and crew. A+.”

“Unique deep cleaned and polished our wood floors. They arrived on time and were courteous. The crew did an excellent job of protecting my furniture. When finished, they made sure everything was put back exactly as it was. The floor looked great. I was very pleased and would not hesitate to recommend them for this service.”

“Their ability to get out carpet stains is unbelievable. By far, the best carpet company I have ever used—A+.”

“Unique Carpet & Upholstery does a wonderful job at cleaning. I had a stain from a water leak that included a little bit of rust, but they got the whole thing out!”

“They cleaned my couches better that the previous upholstery cleaners that I used. I was very happy with the job they did.”

“Great Service, Friendly Staff, and Great Follow Up. I schedule from out of state and they do just fine.”

“I have used Unique Carpet & Upholstery for both my clients as well as my own family members. They always communicate well, conduct themselves in a very professional manner and do an awesome job!”

“Great company for carpet and upholstery cleaning. We have used Unique for years for our carpet and upholstery.”

“My off-white sofa had not been cleaned n 20 years. I truly was going to throw out but I thought I'd try Unique based on good recommendations. It looks wonderful!”

“I have been using Unique Larry for years, and cannot say enough nice things! I am always very happy & the job they do is outstanding!”

“Immediate response, special wine spots were removed.”

“They're just very thorough, they make sure they do everything, they move the furniture nicely, and they make sure they get everything super, super clean. They're super-nice guys. They cleaned the carpet. I choose Unique because of their reputation. I would give them an A+.”

“I liked everything about them. They are, without a doubt, the best carpet cleaners I've ever seen in my life. They come in and do the best job you ever want to see. They do the edges and the spots, and when they do the spots, they never come back. They're really great. I'm going to call them again in a couple of days for some more work. They've only done carpet cleaning for me. I was very unhappy with the work I had had done with various carpet cleaners, so I just tried them. I've been very happy with them ever since. I've recommended them to a number of people. They're an A+.”

“I liked their reliability. The actual cleaning of the carpets was excellent, and I like the people that they sent out. They were recommended by a carpet business that I had used. I had some water damage, so I called the company I bought the carpeting from, and they recommended Unique. That's how I found them. They get an A grade from me.”

“We used their service a while ago, and it was very good. I have a beautiful Oriental rug, and they did a great job. I would use them again. Someone must have recommended them to me. They're an A-grade company.”

“I used Unique before, and I like them a lot. I needed some upholstery done. They were wonderful. I heard that they were good—it was one of those things I just picked up through somebody who told me about them. I would give them an A.”

“They were on time and did a very good job, and everything went great. They did carpet cleaning. They were recommended to me. I like the gentleman who came in and did the cleaning for me—he was very good. It couldn't have been better. They're A+.”

“I felt that the cleaning they did was very thorough. Our carpets hadn't been cleaned in a long time, and Unique really made them look great. We heard about them through another company. We bought our carpets from a company, and I called them and asked who they recommended. Unique gets an A+.”

“BIASED ? They did work for me a long time ago, several months ago. I just know that they did a clean job, they were nice to my daughter, and there were no issues. They just basically did my carpet cleaning; that's it. The woman that runs the office is a friend of the family. They get an A+. They were fine.”

“They're very courteous. They use clean water when they do your carpets, so it's clean. They were good with pet stains, which I had problems with. They were right on time, efficient, and all sorts of good things. I just had them do some carpets in my bedroom and some loose carpets downstairs. My friend who is a clean freak told me to use them, and that's why I did. I would give them an A grade.”

“They came in, did their job, and left. I picked them out of the Best Pick Reports. I got a lot of places out of that book. I would give Unique an A. They did a very good job. I can sit in my chairs now without being sick.”

“I just recommended them today, and they're going to my friend's place. I liked the way they do the job. They're very friendly, and they usually come on time. They did carpet cleaning, but I've had them do upholstery other years. I have always used them—I like them. I'd rate them as an A. They're number one.”

“They were very efficient and very clean, and the carpets are clean. I've used them for a couple of years. We've used them before, and we'll use them again. They're a grade-A company.”

“It was fine. They do a nice job. They're in and out pretty quickly, and it was a fine service. They did carpet cleaning in a dining room, a hallway, and a foyer. We've used them three or four times. I would give them an A.”

“It was a good experience. They cleaned some carpeting, and they did a good job. Unique gets an A from me—they were good.”

“They came when they were supposed to come, and they were courteous, clean, and very respectful of my house. They were very pleasant to talk to, too. They cleaned my bedroom and my closet. They were referred by somebody from a networking group that my husband belongs to. They'd get an A grade.”

“They did work for me in March. I liked that they were very thorough. I've used them before, and they're always very thorough. They cover everything in detail and do a totally careful job. They do carpet cleaning and upholstery cleaning. The carpet was only one room and two staircases, and they also did a sofa and two chairs. I've used them for 12 years. I'd give them an A.”

“They did a good job. They cleaned carpets and upholstery. They did a couple of area rugs and a couple of couches. Somebody recommended them to me. They're a grade-A company.”

“I liked everything about Unique. They are, without a doubt, the best carpet cleaners I've ever seen in my life. They do the best job. They do the edges, and they do the spots, and the stains never come back. They're really great. I've recommended them to a number of people. They're A+.”

“They're very thorough. They make sure they do everything, they move the furniture nicely, and they get everything super, super clean. They did my carpet, and they're super nice guys. I would give them an A+.”

“We haven't had anybody do a better job on our carpets than Unique. They're absolutely the best at what they do. They can get any stain out, and there is no residue. I would definitely give them an A.”

“I have a beautiful rug, and they did a great job. They're an A.”

“Unique Upholstery, Carpet & Rug Cleaning was excellent. They did a beautiful job. My carpets were absolutely filthy—I thought for sure that I would have to replace them—but they cleaned them so they looked brand-new. They took their time to do a really good job, and they did thorough work. Everything was excellent. My whole experience with them was positive, so I would give them an A+ rating.”

“This was my first time using Unique, and I thought they were superb. They were excellent. They did a great job, and they were very attentive and very helpful. It seems like they're family friendly. They worked around my schedule and came out with a good end product. They deserve an A+ for the work they did.”

“I thought Unique Upholstery, Carpet & Rug Cleaning was terrific—they did a really good job. They were way better at cleaning the carpets than another company I used years ago. Unique was very neat and prompt, and they did an excellent job of removing hard stains. I would give them a top rating—A+.”

“Unique was very good. They cleaned the carpets in my entire house, and I was extremely pleased. It turned out the best I'd ever seen. Since the work was completed, everything has held up very well. I would use them again. They're A+.”

“They were excellent. That was our first time using Unique, and they get the best grade—they were very good.”

“They were very good. The people that came in knew what they were doing, and the work was perfect. It was excellent, A-grade work.”

“Unique cleaned my carpeting, and everything was perfect. I liked that they were respectful of my property. No problems at all—they're A+.”

“Unique did six rugs for me, and they did a really good job. The overall quality of the work after they were finished was excellent. I'd rate them as an A+.”

“They do a good job of getting the carpets cleaned. I chose Unique because they were recommended to me, and we've used them probably 15 times. As far as customer service goes, they're very polite. They're very clean, and they always cover their shoes. Those guys are top-notch—A+.”

“Unique Upholstery, Carpet & Rug Cleaning did a good job. They responded quickly to my request for service. I wasn't home when the work was done, but when I saw the result, it was excellent. I would give them an A+ grade.”

“I liked everything about Unique. They did a combination of two things. I had some water seepage in my basement, so they removed some wet carpet, dried out the carpet that was there, and shampooed all the carpet throughout the rest of the home. It was very good. They had good customer service on the phone, and the personalities of the two guys that were out here was terrific. They did a good job—they were really on top of it. Everything turned out OK for me. Unique deserves an A+.”

“Unique did a great job—they were super. I had a problem with the carpet where it had bubbled from a cleaning a couple of years ago. There was too much carpet, so Unique took the carpet up in certain places, pulled it, and stretched it out. They ended up cutting off excess material, and they smoothed the carpet out. They were just super nice and super conscientious, and they did a great job. I would use their services again. They earned an A+ from me.”

“Unique Upholstery, Carpet & Rug Cleaning was able to clean my couch and my carpet really well. They did all the carpeting in my bedroom, and they cleaned a 10-foot couch for me. The time frame was good. I found them in the Best Pick Reports book, and I would definitely use them again. Their service is great, and the people who did my carpet were fantastic. They stand by their product—they told me that if I have any spots come back, I should call them, and they will come out again. They're just a very good company—A+.”

“I have been using Unique for about five years, and they were here again today. The technicians are very polite and professional. They come promptly, they are very neat, they do exactly what you tell them to do, and they are pleasant to deal with. The cleanup was perfect. I have never had an issue with them, so I would absolutely use them again. I'll give them an A+.”

“Unique Upholstery, Carpet & Rug Cleaning was on time, clean, and efficient. They cleaned the carpet in some rooms in my house. They put guards down, and they did anything you can think of that the carpet cleaner should do. I had used them before. Unique is the best. They get an A+ from me.”

“They cleaned the carpets and some upholstery for me, and I thought they were completely excellent. They were very professional, very friendly, and happy to do the work. That was my first time using them, and I could absolutely tell a difference in my carpet after they cleaned it. Unique deserves an A+.”

“I thought Unique was outstanding. They cleaned carpets and upholstery, and I could tell a difference. They earned an A+ from me.”

“Unique does a lot of work for me. I've been using their services for years. They're fantastic, and the technicians they send out are very good. I would absolutely recommend them with an A+.”

“They did carpet cleaning. I think very highly of Unique, so I would give them the top rating—they're an A.”

“They did exactly what they told us they would do for the amount they quoted—they even came out a little better than that. We had water in our basement, so they extracted all the water, removed the carpet, moved things around, and did everything we asked them to do. They actually worked with amazing speed, and I was very surprised. They were very professional, and we are very happy with them. It was a very good experience.”

“I have used Unique for multiple clients as well as my mom's house. That is a better endorsement than anything. I would give them an A rating—they were awesome.”

“I had a fantastic experience with Unique. They were thorough, they do the job, and they're very pleasant to deal with.”

“The guys from Unique that did our flats were terrific. We had a great experience with them. They cleaned the carpeting for me, and I sure could tell a difference. I found them through a friend of mine. That was my first time using them, and we were completely satisfied.”

“I like Unique. I have been using them for years and years. I like that the quality of their cleaning is better than some of their competitors, particularly for dog owners like me. I get about three rooms cleaned on average. I am perfectly satisfied with what they have done.”

“Unique was careful of my home, the corners of my walls, and my furniture. The workers were nice. There was no damage, and the carpet was cleaned well. They didn't leave anything behind. I've used them before, and I'd rate them an A+.”

“It was great. Unique did a good job. I've used them for a year now. The last time they came out, they cleaned the carpet in the basement. The work has held up great. I heard about them through a friend. They deserve an A+.”

“Unique did carpet cleaning, and I liked that they were quick and efficient. The carpets were fine afterward.”

“I had all the carpet in my house cleaned by Unique. They were on time and very thorough, and they did a really nice job. They used a wet process, and it dried just fine. They told me not to step on it until it was totally dry, but they had plastic on it so we could walk where we needed to go. I'd give them an A+ grade. It was very good.”

“Unique Upholstery, Carpet & Rug Cleaning was very focused on attention to detail and being very mindful of the rest of the apartment. It was great service—they were very thorough and very clean, and they took very good care of the apartment. They cleaned the carpet in the living room and also made a recommendation for a company to come in to help restore and seal the granite countertops. This was my first time using them, and I would use them again. I found out about them through the Best Pick Reports book. Unique is A+. I'd recommend them.”

“They did carpet cleaning for our condo, and they were able to do everything for me in a timely fashion. We've used Unique before, and they're very diligent. They're very dedicated to your particular problem. They generally respond pretty quickly to my requests, and they are respectful of my home and surroundings. I'd give them an A+ grade.”

“Unique cleaned my carpet. The guys that did the work were very efficient and very pleasant. They came on time and did a good job, and they didn't leave anything lying around. This was my first time using them, and I would use them again. They did an A+ job.”

“I called Unique Upholstery, Carpet & Rug Cleaning because I had some flood damage. There was a little bit of seepage in the basement, and there was an odor. They came out and cleaned the rug, but the first time that they did it, I didn't think they did a very good job. Well, the technician came back three times before he did it the way that I was satisfied, which I thought was above and beyond. He told me that I had to be happy before he was finished, and I was. In spite of the fact that they did come out a few times, they kept at it until I was satisfied. That's A+ service.”

“Unique is very good. They did carpet and upholstery cleaning. We have used them for several years, and we will call them again when we are ready. We have dogs that sometimes have accidents, and Unique cleans up very well. We have gotten some furniture cleaned by them, too, and they have done a good job. I'd give them an A+.”

“Unique did a really good job cleaning my sofa, and they took a stain out of my daughter's carpet, too. They were on time, and it didn't take that long. I thought they did a great job. Since the work was completed, everything has held up really well. From start to finish, their time frame was shorter than I thought it would be, so that was good. I heard about them because another home services company gave me their name. It was a very good experience—A+.”

“They did a great job. They cleaned some carpet and upholstery, and it has held up great. The workers were very professional and very polite. We used Unique for the first time last fall, and we will probably call them back in the near future. I'd give the overall experience an A+.”

“Unique cleaned the carpet in two rooms, a hallway, and a stairway. I had used them several years ago, too. They came when they said they would come, and they did a nice job. The time frame of completion was good, and the workers were very cordial. In the future, I would use them again. I'd say they're A+.”

“Unique Upholstery, Carpet & Rug Cleaning did a really good job on my upholstery. They did the job and left, and they were just great. I would use them again. It's an A+ rating from me.”

“Unique was good—everything was what I was looking for. Once the job was complete, they cleaned up well after themselves. I'd recommend them to others with an A+.”

“Unique cleaned our carpets. They used a non-organic wet process, I think, and they were efficient and did a good job. They did everything in a timely manner and didn't have to do any follow-up services. This was my first time using Unique, and I would use them again. They did A-grade work.”

“Unique cleaned our carpet, and the work was done very well.”

“I thought Unique was the greatest. I've referred them to quite a few people already. They did a wonderful job. Their cleaning was effective, and they were very neat about it. They did a perfect job—a beautiful job—it was like new. They were just fantastic. The next time I need someone, they're the ones I'll call.”

“I loved Unique's service, and they do outstanding work. I've been using them for two years. On this last service, they did carpet cleaning in my new house, and they have done upholstery cleaning for me as well. They always show up on time and are very respectful of my home. They're excellent—A+.”

“They were fabulous. It was unbelievable how nice of a job they did. They were extremely professional, and they got everything beautifully cleaned. It was very, very, very well done. I would give them an A+. They were great.”

“They're wonderful. They cleaned the carpets perfectly, and they left my house in perfect order. They cleaned my whole house full of carpeting—bedrooms, stairways, hallways, and family rooms. They even got rid of stains. I'll call them back again. Their customer service is outstanding. They have an answering service, and then somebody calls you back, which is kind of odd. But other than that, I'd give them an A+.”

“Unique Upholstery, Carpet & Rug Cleaning did carpet cleaning work for me. We had a flood in the basement, so they tore up the carpet, and they cleaned everything. The quality of the work that was done was excellent. The company does a wonderful job. They're good people, and they do a good job. I would give them an A+. The workers were wonderful. They were very kind and answered all the questions—excellent.”

“Unique Upholstery, Carpet & Rug Cleaning did some work for me. The work was excellent, they were on time, and they were very clean about what they were doing. I was very, very satisfied. They cleaned a white loveseat and two white cushions on my sofa. The quality of work was very good. They did my stairs, also—A+.”

“They cleaned all my carpeting, and they did an excellent job. I had a positive experience. The quality of the work was excellent. The technicians were very nice. If I were to recommend this company to a friend or relative, I'd tell them that Unique was very good and very nice, and they came in, did what they had to do, and left. Everything was perfect. I'd give them an A.”

“For carpet cleaning, we used Unique. I had a very positive experience—it was an A+ job. I don't remember what method they used, but it came out perfect. I would say A+. I continue to use them.”

“Unique Upholstery, Carpet & Rug Cleaning was great. They got my two rugs very, very clean. That was my first time using them, and it was really a long time ago. Everything was excellent. I would give the company an A+.”

“I thought they did great—fantastic. They left me with a positive experience. They cleaned my rug. The time frame in which the work was finished was great. Their cleanup was great. Their customer service was great. Unless they cleaned for free, I don't think there was anything else they could have done. I would give them an A+.”

“They did a great job. Overall, it was a positive experience. They cleaned the carpet in my basement following a flood, and they've also cleaned carpeting that was generally dirty. It wasn't my first time using them. I'd give them the highest grade possible—an A+.”

“I highly recommend them. They cleaned carpeting. They did all but one room. Everything is holding up fine. My experience was positive. I would give them an A+.”

“I had a positive experience. They did everything I asked them to do, and they did it well. They cleaned the carpets. The time frame the work was finished was acceptable. The quality of work was excellent. The workers that came out were fine. It was an A+ job.”

“I had a very positive experience. I like them very much. In fact, they're the only ones I would call. I usually call them at the end of summer. They did carpeting and washed a couple of chairs for me. They're very good. The workers that came out were very, very nice. The whole thing was a good experience. They finished the work in a reasonable amount of time. Everything was good. They did a great job. I would say that they're an A+—they were excellent.”

“They did some work for me in the past. I had a positive experience. They cleaned two bedroom carpets and carpeting on the stairs. The quality of the work was excellent. I'd give them a good recommendation. We have used them previously, and we purposely called them again when we needed them. I'd give them an A+.”

“They are excellent in everything. My overall experience was a positive one. They did upholstery cleaning and carpet cleaning. They're prompt, clean, and courteous. They do an excellent job. I'd give them an A+ on everything.”

“They were outstanding. I had a positive experience. They cleaned two couches, and everything looked well afterward. They were very courteous. It was my first time using them. They paid attention to small details of my upholstery. They were excellent—A+.”

“I had a very positive experience. They did carpet cleaning and upholstery cleaning. The quality of the work was excellent. They do excellent work. They're clean, fast, and thorough. I'd give them an A+.”

“They're my carpet cleaning people. They're excellent. They clean my carpets once a year, and I've been using them for five years. They service six rooms. I would give them an A+.”

“I had a very positive experience both times I used them. They were on time and efficient, and they follow up. They did carpet cleaning and a pet stain remover. The quality of work was excellent. I'd say they do A+ work. They completed the work in a reasonable time frame. They're trustworthy.”

“They did some work for me. I had a sick cat. The cat, who was normally very good about using the litter box, started to urinate in the basement. I had our carpeting professionally cleaned by someone else, and the odor did not come out. And I, myself, went and got a rug scrubber, and I could not get the odor out. So I called Unique, and they said, 'No problem. We have something that will take the odor right out,' and it did. I can highly recommend them. I would definitely give them an A+.”

“We had a very positive experience. They did everything that they said they were going to do, and they did it in an excellent condition. They cleaned the carpet, upholstery, and rugs. This was my first occasion using them. I would use them again in a New York minute. I would give them an A+.”

“They did work for me in the past. I thought they were awesome. My experience was great. I have a little dog, and he wasn't going in the right places, but you would never know it now. They did great. I think they were here for two hours. They did great—they really did. The workers were really nice guys. I would have them back in a second, except next time I'm going to replace my carpeting—it's getting too old. They would get an A+.”