Kennedy Carpet Sales & Cleaners
6th year as a Best Pick
Best Pick 2018
certified company
Based on 182 Surveys
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Kennedy Carpet Sales & Cleaners has received 5 out of 5 stars (A-rating) based on 182 customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"Kennedy has a passion for helping customers make the right carpet choice, and we strive to always have a positive interaction with every customer."

Jay Kennedy | Owner
Company Information
Services Offered
Kennedy Carpet Sales & Cleaners offers hot water extraction cleaning service for rugs and carpets and cleans hard surfaces, such as tile, grout, vinyl composite tile, linoleum, and hardwood. The company provides in-plant rug cleaning for Oriental, area, accent, and fine rugs in addition to fire and water damage restoration service. Kennedy also offers upholstery, leather, and drape cleaning and green cleaning products. The company offers 24/7 emergency services and vehicle cleaning service.
Minimum Job
A $100 minimum is required.
Services that include the application of FourGuard Protector come with a six-month Spot & Spill Warranty.
Company History
Kennedy Carpet Sales & Cleaners was founded in 1978 by owner Jay Kennedy.
Kennedy Carpet Sales & Cleaners is certified by the IICRC.
Areas Served
Arlington, Boston, Brookline, Cambridge, Quincy, Malden, Medford, Newton, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

“The man was very nice and knowledgeable when he came out.”

“It was pretty good.”

“The guy that came out was very personable. He was nice and helpful. I had no complaints. I told everyone about Kennedy Carpet.”

“I thought Kennedy did great. They cleaned the carpets nicely. They arrived on time, and they did a great job. I was happy with it. They're an A. I'd recommend them to anybody.”

“I thought that the people who came and collected the rug and brought it back were extremely good. They were extremely helpful, courteous, and polite. They had a pretty good system of scheduling the pickup and delivery, so that worked. I think it was an A. They were early all the time. I'd recommended them highly.”

“I know they loved it. There were no complaints at all. They thought it was great, and I think I ended up using them again after. It was carpet cleaning.”

“It was fine work; quite good actually. It was quick and complete. The young man told me what was possible and what was not possible. The floor started rotting. We live in a Townhouse. It was quite good, and he left me with a little sample of a spotting solution, which has worked better than any of the commercial ones. When people drop things on my rug, I can clean it up, quick-as-a-wink, so I would use them again. I'd recommend them. I'd give them an A. It's all very good. It was great. I loved it.”

“They did the cleaning last summer. They were very good. I liked them. I'd give them an A+.”

“That was fine. I liked everything. It was carpet cleaning for the stairs and the carpet. They were very good. I'd give them an A+.”

“It was fine work. Everything was fine. We were happy with them. I have no complaints at all. It was a carpet cleaning.”

“I would say it was very positive, prompt, and friendly, and they did what we needed to get done with the carpets. It was carpet cleaning. I'd give them an A.”

“I always use them, and they're very prompt. They're here when they say they will be, and the operators really do a good job I think. They did carpet cleaning. I'll say A.”

“They were there last spring. They were timely and dependable. It was an older carpet, and it came back pretty well. I'd give them an A.”

“It just went fine, as expected. They did carpet cleaning. I'd give them an A.”

“They did their job. Whatever they were supposed to do, they went in and cleaned the carpets, and the tenants were happy. I have no complaints at all.”

“To the extent that I can remember, it was a positive experience. They cleaned the carpet. I have no complaints that I remember.”

“We're very pleased with the job that they did, as far as cleaning, and the two gentleman were very nice. If we decide to have the carpet done in the near future, we will give them a call. There was nothing to complain about.”

“It was last year, but it was good work. It was a good service. When I told them to come and clean it, they came, cleaned it, and they were not chasing me for a payment, even if I wanted to pay, so it was good. It was a good service. They did a good job on the carpet. It was overall good—no complaints at all.”

“They moved the furniture all by themselves. They didn't need me to move anything, and they were relatively quick. They cleaned the carpet in the living room, on the stairs, and in a bedroom. I heard about them from friends, and I wanted someone local. I'd highly recommend them, and I'd give them an A+. I hardly even knew they were here, and they put everything back where it was—it was a pleasant experience.”

“Kennedy did a very good job. They put all the furniture back after they were done cleaning, and they dried it as best they could. They put little papers underneath the legs so that they wouldn't be damaged. They were fast and efficient. I'm sure we will use them again. They only did carpet cleaning. We used them the second, third, and fourth times because we were happy with them the first time. They're an A+ company.”

“I haven't picked up the carpet yet, so I don't know how it looks. My husband recently mentioning using them for his work, and he's been very satisfied. Everything was fine. I would say they have excellent service.”

“I am happy with Kennedy. I've done business with them every year. You call them up, and there are people who respond. They clean rugs. I call them up, and they come. They're always nice people, and they always do a professional job—that's all you want. It's excellent. They're organized and professional. There are a lot of companies out there, but I wouldn't call them because I know Kennedy.”

“They were terrific. They took a carpet and cleaned it. They were fast. They told me when they were going to be here, and they were on time. They had it ready when they said they would, and they delivered it. They took it from our first floor and delivered it to our second floor. I have no complaints at all. I had used them many, many years ago, so I used them again. I'd rate them as an A.”

“Kennedy was excellent. They cleaned the carpets. They were friendly, and they did a good job. I would recommend them. They're a grade-A company.”

“They did carpet cleaning, and I was satisfied with how the carpets came out after the job. They were very professional and very prompt. Pickup and delivery service is an asset when you're getting things like that done. I was totally pleased with the service, so I have to give them an A. When we sent the carpet out to be cleaned, there was a bloodstain on it—that's why it went out. They did the best that they could possibly do with that type of soiling.”

“Kennedy cleaned the carpets, and they were great—the carpets were beautiful. They were conscientious, very polite, and very nice people. I would give them an A rating.”

“I thought they were very efficient, and they got out a lot of stains that I didn't think were going to come out. I thought they were very nice, and I was very impressed with them. They did the kitchen floor, too. It was OK. I'd absolutely recommend them, and I would give them an A.”

“The final bill was what they quoted, and they were very efficient—in and out very quickly. They did some stretching of the carpet that had bunched up, and then they cleaned four bedrooms and a family room downstairs. I'd give them a positive referral and a no-complaints rating. They're excellent.”

“They were friendly, and they did a really good job. They steam cleaned my carpet, and it looked brand-new—it was fabulous. They were here less than an hour, an hour at most. I had two couches done. I would recommend them. They're an A. I liked them; I actually hired them more than once.”

“They came in to clean the rugs, and then I had them also clean a couch. I would recommend them, and I would give them an A grade for their excellent work.”

“I felt that the technician did a very thorough job. The stairs hadn't been done for a long time, and it was just amazing how he was able to pick up the dirt from them. I was very happy with the work. They were just cleaning the carpets. I would recommend Kennedy, and I'd give them an A.”

“Kennedy cleaned my rugs. I would recommend them. They get an A grade for doing an excellent job.”

“They did upholstery cleaning for me. They were fantastic, especially the young fellow that was out here. If I had to do it again, I would have them back. I would definitely recommend the company.”

“I have been using Kennedy for years. Out of probably ten times, I've had one experience that wasn't to my liking, and they immediately sent out a senior employee to correct it. I think they're wonderful. I've recommended them to a million people. They clean carpets and furniture. I have a pet, and they always clean up for that. They've earned an A.”

“They were responsive, on time, clean, and courteous. We had just moved in, and they cleaned the carpet for us. It was great. I would recommend them. They're an A+ company.”

“They did a great job. They showed up on time, they did the job that they said they were going to do, and it cost what they said it was going to cost. They shampooed rugs in four bedrooms. I'd recommend them, and I'd give them an A+.”

“Kennedy was fine. They just cleaned the stairway carpet. I would give them an A+ rating.”

“They were very good. They were very polite, and they did a very nice job. They did my carpets because that's all I needed done. I would recommend the company, and I would give them an A. I have no complaints.”

“Kennedy was very good, and they were prompt. They just cleaned the stairs. I would recommend them. They're an A. Everything was great.”

“I had a positive experience. If I had the rest of my carpets done, which is what I plan to do, then I would call the same person who did it last time.”

“I took area rugs to have them cleaned, and the rugs were cleaned well. It was easy to drop them off and pick them up. The people were professional, and I was satisfied with their work. We never had to call them back for any issues. If a friend or neighbor asked about the company, I would suggest that they go to Kennedy. The customer service was fine. The person helped me load everything into the car, and it was great. I'd give them an A.”

“Their timing was very good, and they did what they said they would do at the right time. They just did carpet cleaning. It was OK. I don't have any complaints, so I'd grade them as an A.”

“They were very professional, and it came out nice and clean. They just cleaned some carpets for me, and it took maybe 45 minutes. It was A-level work. They were fine.”

“The guy that did it had a good attitude. They just cleaned a carpet in one room. I think I've had them do similar things over the years. I've got no complaints.”

“We just dropped off rugs and picked them up—we didn't have any work done at the house. We dropped off a couple rugs, they cleaned them and fixed them, and then we picked them up. I think it was about six or seven days. It was nice, it was clean, and it smelled nice and fresh. They did a great job. These were probably five-by-seven handmade, wool rugs, so they did a nice job. It was great. They get an A.”

“My rug just seems so much cleaner, and it was in good condition when I received it. It didn't take long; I brought it in, and it was maybe a week or two.”

“The technician was very professional and very nice. He came in and did the job quickly and thoroughly. It was strictly carpet work. The carpet was a lot cleaner, so I would definitely recommend them.”

“We mostly just dropped off the rug and then picked it up, so it was very simple. We were in the middle of moving at the same time, so it kind of worked well that we told them to take their time with the rug. My guess is that it probably took two or three weeks. I'd definitely recommend them, and I'd give them an A.”

“They were quick and efficient. They did carpet cleaning in the living room, dining room, and hallway. I noticed the softness when they were done. I would recommend them.”

“It was carpet cleaning that Kennedy did for me.”

“I liked that they would pick up and deliver. They cleaned some carpet. I would tell any neighbors who asked that they should go ahead with them.”

“Kennedy cleaned my rugs for me in two bedrooms and a hallway. I've used them a whole lot—maybe five times. The customer service has been very good. I'd grade them as an A.”

“I liked their pickup and delivery. They cleaned the carpet for me; these were area rugs. The customer service was great. I'd tell friends or neighbors that they were a great service, and I'd give them an A.”

“It was easy to make an appointment. He did carpet cleaning for me in one room. He showed up when he was supposed to, he was very efficient, and he knew what he was doing. He was in and out. I'd recommend their business, and I would rate them as an A.”

“Every time they have done carpet cleaning for me, it has been handled very well, they've been very prompt, and the technician has done a good job. The people who work for them are very pleasant. They've cleaned wall-to-wall carpet, and they've cleaned Oriental carpet. I would recommend them. They've earned an A grade.”

“They were great. They did a really good job. The carpets came out really clean, and they were very quick. They did carpet in four rooms. The customer service was good. I would recommend them, and I'd give them an A.”

“I'll go with Kennedy again. The person who came to my house was very professional and very nice. It looks like he did a really good job—I look at the carpet, and that's what really matters to me. He did a really nice job cleaning it. They cleaned the whole house. There were three bedrooms of wall-to-wall carpet and then the wool carpets they cleaned out on my driveway. My husband gave me their number; I know he used to go with them, so I checked with him. I called somebody else before I called them, but they didn't work on a weekend. I would have had to take the day off, so I called Kennedy because I know they do work on the weekend. I'd give them an A.”

“They're great. They were punctual and thorough, and they did the job right. I think they just cleaned some stair carpeting for me. I'd recommend them, no problem. They were good. It was a fine job. It was just a small job.”

“Everything was fine. They did some carpet cleaning for me. It was Oriental carpeting. They came when they said they would, and they were efficient in getting everything out. They brought the carpet back, and it had been done well. The customer service was fine. They get an A.”

“They were efficient. They deep cleaned, and they got out of there when they said they would finish. They came in when they said, and they left when they said. I would recommend them. I would give them an A.”

“Kennedy is outstanding, and they have a very professional gentleman representing the company. They appeared on time and did the work as required. I ended up with an extra piece that I needed cleaned, and he was willing to do that. The quality of the cleaning was outstanding. I've recommended them to a number of people because it's very tough to find competent cleaners. They're an A+ company.”

“I've used Kennedy a few times, and they're wonderful. I've used every carpet company, and they are the best. They cleaned the carpet. They get a triple A, which says it all.”

“They were terrific, and the quality of service was good. I've used them in my own home, in rental homes, and in other buildings that I take care of. They did carpet cleaning the last time I used them, and it was terrific customer service. I'd give them an A.”

“They cleaned my carpets, and it was an excellent job. They really took their time and cleared the spots. They really did a good job. I would give them an A+.”

“They're awesome. They were wonderful. They were in and out, and they got some of the stains out. They were wonderful. I definitely will call them again next year. They cleaned my carpet. I hadn't had my carpet cleaned in a couple years, and I'm in a condo. It's a big living room and dining room combination with a large bedroom. They cleaned it, and they went over some of the tough spots, because I don't have a hallway. They went over some of the tough spots, and I think they put that shield or something on the bad areas. They were wonderful. The service was very good, and he was on time. He did a great job. He was in and out in no time. I had all of the furniture and everything, out of the way so that he was just able to go right to work. He was very happy that I did that. It came out very good. All the areas—the tough spots near the door, those areas—he went over those a couple of times, and it looks great. I give them an A. I'll definitely be calling them in about another year or so to have them do it again.”

“They were very, very good. They did two bedroom carpets and my stairway. They were very nice. I had to reschedule a few times because of my schedule, and they were very accommodating. When they did do the job, they were here on time. The person who did the cleaning was very, very, very nice. Every question I had, he answered. They did an excellent job. It was outstanding. I've had another company do the job quite a few times, and I think Kennedy did a better job. I would give them an A.”

“They cleaned my carpets. I wouldn't use anybody else. I love them, and I love the work they do. I've used them previously. I use them all the time. What makes them so great is they do a good job. I think they have good customer service. I would grade Kennedy Carpet an A.”

“I think they did an excellent job. They did a few things—carpet cleaning and carpet stretching. I think that their quality was A+. They're an A+.”

“I had Kennedy not too long ago. They did a nice job. It was just for carpet cleaning. It's a new carpet. They've just cleaned it once so far. I would say they do good, quality work. I would have them clean it once every two or three years. It's just me and my son, so there are no little kids or anything for the company to worry about while they clean. They were pretty good, and they leave a little bottle. If you get a stain on your rug, you just squirt something on it, wipe it up with a cold sponge, and bang. It comes right up. I would rate them an A+.”

“It was just fine. They came out and cleaned my carpet. I would give them an A+.”

“They've come in twice, and they've done a couple of my carpets. At the time, I had a new puppy, and of course, the puppy wasn't trained yet. They took care of the situation, and everything looked really good when they left. That was the only time that I used them, that I can remember. If I did use them another time, it was a long, long time ago. They haven't done any furniture cleaning or anything like that. They just did carpeting. Both times, the technicians who came in to do the work for me were very nice. I'd give them an A+. I would refer them to others.”

“They were very good—they were excellent. They did two rooms, two area rugs, and one hallway. My wife was here, and I left halfway through. Their customer service was very good. The guy was excellent and very nice. He was very cooperative. First, he asked what area we wanted done. My wife took him around and showed him what we needed done. He did very well. He finished the work in a reasonable amount of time. He was quick, and he did a very good job. He was excellent. The service was excellent. I would give him an A+. They did a good job, so I was really pleased. I know about those things, because I used to manage hotels. I have a good idea about it.”

“It was fine. They repaired a damaged carpet and cleaned it. The quality of work was good. They finished the work in the right amount of time. Their customer service was great. I'd give them an A+.”

“They were excellent. They just shampooed our carpet. I would give them an A+.”

“To start with, at the showroom, they had plenty of choices to choose from, but the person who we worked with directly, kind of narrowed down exactly what we were looking for. I thought she sent us in the right direction in picking the correct product that we were looking for. They installed the carpeting. They did one room for us and stairs. What was so positive was the service that was done in the showroom and the installation guys. There were two guys who came to install the carpet. They could have just put the carpet down and left, but they asked me specific things, like how we wanted the stairs done, and if we wanted different types of padding and stuff like that. I appreciated that, because I don't know much about the installation of carpeting. They could have just put it down and left. They took the time to talk to me about it, and they were nice and personable guys. I was happy with that. I would use this company again or refer them to others, of course. My experience would be in the A to A+ range.”

“They cleaned a couple of area rugs and then one of our couches. He was friendly, and he really took his time to clean the things. They were pretty dirty. I do think he did good, quality work. He finished that job in a reasonable amount of time. I'd say A.”

“They did my Sophie carpets in my stairway, and they did my sofa. They were very professional, they were on time, they were clean, they picked up after themselves, and they were out the door. They're an A.”

“They were cleaning area carpets—a nine by twelve and six by nines. They picked them up, took them away, and then brought them back. Their prompt service made it positive and their professionalism. When the rugs come back, they were all wrapped and very clean. As a matter of fact, I just opened one. My husband was having physical therapy, and I wanted all the scattered rugs taken up off the floor while he was doing that. I just put one of them down yesterday, and the other ones I haven't opened yet. They're probably an A.”

“They cleaned the carpet in a couple of rooms. The quality was very good. The technicians who came out to perform the work were excellent, and I would use them again. I would give them an A.”

“They cleaned my hardwood floors, and they did a good job. It was probably a month or a month and a half ago. I wasn't home when they were here, but I came back, and everything looked really good. Their customer service was really nice. They're an A.”

“Overall, they did a great job. They cleaned a couple of rugs. They did a good job. They came, they picked the rugs up, and they did a good job. The carpets came back, and they were nice. They were good, and they did a good job. They were an A.”

“I had a good experience. They cleaned our carpet downstairs. We're going to have them back, I think in two months or something like that. My wife talked to them, and they said it needs to be done every four months, I think. We've always have local people do it, or I've done it myself, but I can't get it clean, clean. My wife said that they come out and take a look at it before they do it. They came out, looked at it, and said, 'Yeah, not a problem.' It was awesome. I would give them an A.”

“They were great. They cleaned two carpets and a chair. They were hardworking when they came out to perform the work. He was very nice. They finished the work in a reasonable amount of time. I would use that company again. I'd give them an A.”

“They just cleaned my basement rug. I've never used anyone else, so I wouldn't know any difference of what stands out or what doesn't. It was good, but then again, I just don't have anyone to judge it against. They finished everything up in the right amount of time. I'll give them an A.”

“I have no complaints, so it was good—very good service. They did some carpets, and they cleaned a couch. I would give it an A.”

“They cleaned my carpets. I felt very positive about the workers they sent out to my home. They finished everything in a reasonable amount of time. Their grade would be an A.”

“I thought they were really, really good. I had them clean several rugs in my house. They were prompt and courteous, and they did a good job. I would give them an A.”

“They were here on time, and they did a good job doing what we were looking for them to do. They cleaned up everything. It was actually my living room rugs and my furniture in my living room. They were very conscientious about running the pipes through your house and not getting anything on our rug and so on and so forth. I would say they were an A.”

“I had a positive experience with Kennedy Carpet. They showed up, and they did the work. They cleaned the couch and the carpet. I guess I would grade them an A. I was pretty satisfied with them.”

“It was excellent. They cleaned my carpets, and everything was excellent. They finished the work in a reasonable amount of time, and the man that did it was very nice. I've had other carpet cleaners, and they beat all of them by far. I would give them an A.”

“They did a great job. They washed and coated my hardwood floors. It might not be true, but I kind of trusted them because I thought it was a local, family-owned company, rather than a big corporation. They were dependable, and they did what they said they were going to do. The floors look great. I'd say an A, and I haven't had any complaints.”

“Kennedy Carpet cleaned my carpet and my sofa. The quality of work they did was very good. I would use this company again. They were hardworking when they came out to perform the work. I'd give them an A.”

“They were excellent. They cleaned the upstairs carpets and the basement carpets. Everything went smoothly, and the young man was very thorough and very cordial. He did a great job. I would use them again. I would grade them an A.”

“They cleaned the carpets and did a nice job. My wife would have dealt with them, and I would have known if they didn't do a good job. They completed carpet cleaning for me. That was probably in the last six months. I thought the quality of the work was good. I felt that the job was done in a reasonable amount of time. I suspect we have used them before. I'm thinking of the carpets that we must have had cleaned. We have them cleaned fairly regularly. It'd be hard for me to say what I thought of the customer service, since my wife would have arranged it all, but it must have been satisfactory. I was not there when the technicians came in. The job was held up. We've had no problems—no problems at all. I'd give them an A.”

“They were excellent. It was a bad carpet. It was a beige carpet in an apartment, and it was really stained from different things. The service was awesome. They did a great job, and then they put something on it to prevent more stains. It was a preventative treatment of some sort. It's been working good, and they were excellent. The guy knew what he was doing, and there were two of them. They went boom, boom, boom, and moved the furniture. It was excellent. I would do it again. I would rate them the highest—an A.”

“They were excellent. They didn't come out. I took my antique rug to them. It was good. They finished the work in on time. I would give them an A.”

“I would say I had a good service with Kennedy Carpet. They cleaned several carpets in my apartment. I thought they were clean and efficient. The carpets were old, and they looked fine when they were finished. I would give them an A.”

“I had an absolutely 100 percent positive experience with Kennedy Carpet. They just did work for me. I haven't used them more than one time, but I know people who have, and that's why I used them. They did carpet cleaning for the entire house—the basement and upstairs. We bought a new house—new to us. It's nice to get everything like that done. The gentleman was very helpful. He did his best. He was really nice, and he did a great job. He was very thorough. Before he left, he went back over things when he wasn't satisfied with them. The customer service people, too—I talked to them twice, and they were a huge help. I absolutely would use this company again. The house was empty when they did the carpet cleaning. They offered to move the furniture, but we hadn't really had anything set up. I would say I would rate their last job an A. I would refer this company to other people.”

“They cleaned three rooms of carpets. Everything went very smoothly. They were on time, and they spent a good amount of time here. I think they were here for the two allotted hours. I think he spent a little bit more time here, because they're quite large rooms. He did a great job. I absolutely would use that company again. I would give them an A.”

“It was good. They cleaned one carpet and two bedrooms. They came when they were supposed to, and they did the job fairly quickly. It was fine. It was an A.”