Kennedy Carpet Sales & Cleaners
6th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Kennedy Carpet Sales & Cleaners has received 4.7 out of 5 stars based on 169 customer surveys.
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23
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6th year as a Best Pick Call
"Kennedy has a passion for helping customers make the right carpet choice, and we strive to always have a positive interaction with every customer."

Jay Kennedy | Owner
Company Information
Services Offered
Kennedy Carpet Sales & Cleaners offers hot water extraction cleaning service for rugs and carpets and cleans hard surfaces, such as tile, grout, vinyl composite tile, linoleum, and hardwood. The company provides in-plant rug cleaning for Oriental, area, accent, and fine rugs in addition to fire and water damage restoration service. Kennedy also offers upholstery, leather, and drape cleaning and green cleaning products. The company offers 24/7 emergency services and vehicle cleaning service.
Minimum Job
A $100 minimum is required.
Warranty
Services that include the application of FourGuard Protector come with a six-month Spot & Spill Warranty.
Company History
Kennedy Carpet Sales & Cleaners was founded in 1978 by owner Jay Kennedy.
Distinctions
Kennedy Carpet Sales & Cleaners is certified by the IICRC.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
221 Libbey Industrial Pkwy
Weymouth, MA 2189
Hours
Mon
8:30 am - 5:30 pm
Tue
8:30 am - 5:30 pm
Wed
8:30 am - 5:30 pm
Thu
8:30 am - 5:30 pm
Fri
8:30 am - 5:30 pm
Sat
8:30 am - 5:30 pm
Sun
Closed

Compiled Score:

Kennedy Carpet Sales & Cleaners has received 4.7 out of 5 stars based on 169 customer surveys.
5
134
4
23
3
6
2
6
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/29/2018

“The guy that came out was very personable. He was nice and helpful. I had no complaints. I told everyone about Kennedy Carpet.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

“It was pretty good.”

Review by
03/27/2018

“The experience I had—they do good.”

Review by
03/27/2018

“The man was very nice and knowledgeable when he came out.”

Review by
03/21/2017

“It just went fine, as expected. They did carpet cleaning. I'd give them an A.”

Review by
03/21/2017

“That was fine. I liked everything. It was carpet cleaning for the stairs and the carpet. They were very good. I'd give them an A+.”

Review by
03/21/2017

“To the extent that I can remember, it was a positive experience. They cleaned the carpet. I have no complaints that I remember.”

Review by
03/21/2017

“It was fine work. Everything was fine. We were happy with them. I have no complaints at all. It was a carpet cleaning.”

Review by
03/21/2017

“They were excellent. They cleaned carpets in mid-December. I had absolutely no complaints. They were great.”

Review by
03/21/2017

“They did the cleaning last summer. They were very good. I liked them. I'd give them an A+.”

Review by
03/21/2017

“They were there last spring. They were timely and dependable. It was an older carpet, and it came back pretty well. I'd give them an A.”

Review by
03/21/2017

“They did their job. Whatever they were supposed to do, they went in and cleaned the carpets, and the tenants were happy. I have no complaints at all.”

Review by
03/21/2017

“I always use them, and they're very prompt. They're here when they say they will be, and the operators really do a good job I think. They did carpet cleaning. I'll say A.”

Review by
03/21/2017

“I would say it was very positive, prompt, and friendly, and they did what we needed to get done with the carpets. It was carpet cleaning. I'd give them an A.”

Review by
03/21/2017

“They got the job done, and they were in and out, and it was reasonable. It was an area rug and upholstery. I would say a B. I don't remember whether they were on time or late or whatever.”

Review by
03/21/2017

“I know they loved it. There were no complaints at all. They thought it was great, and I think I ended up using them again after. It was carpet cleaning.”

Review by
03/21/2017

“It was fine work; quite good actually. It was quick and complete. The young man told me what was possible and what was not possible. The floor started rotting. We live in a Townhouse. It was quite good, and he left me with a little sample of a spotting solution, which has worked better than any of the commercial ones. When people drop things on my rug, I can clean it up, quick-as-a-wink, so I would use them again. I'd recommend them. I'd give them an A. It's all very good. It was great. I loved it.”

Review by
03/21/2017

“It's always been good. They just do a good job, and they're here on time or whatever, but I have absolutely no problems with Kennedy Carpet. As a matter of fact, I'll be calling them soon. They do the carpet cleaning. I would recommend them to anybody that needed their carpets cleaned if they asked me.”

Review by
03/21/2017

“I thought that the people who came and collected the rug and brought it back were extremely good. They were extremely helpful, courteous, and polite. They had a pretty good system of scheduling the pickup and delivery, so that worked. I think it was an A. They were early all the time. I'd recommended them highly.”

Review by
03/21/2017

“It was last year, but it was good work. It was a good service. When I told them to come and clean it, they came, cleaned it, and they were not chasing me for a payment, even if I wanted to pay, so it was good. It was a good service. They did a good job on the carpet. It was overall good—no complaints at all.”

Review by
03/21/2017

“They did a good job. I was pleased. They were on time. The estimate came in at the amount they quoted me, and they did a good job. It was carpet and upholstery cleaning. I would probably give them a B. They arrived on time. I am very likely to recommend them.”

Review by
03/21/2017

“That was a while ago. They were professional. Everybody was nice and easy to talk to. They did carpet and couch cleaning. I'd give them an A+. Everything was great. I have no complaints at all. I'd definitely recommend them.”

Review by
03/21/2017

“We're very pleased with the job that they did, as far as cleaning, and the two gentleman were very nice. If we decide to have the carpet done in the near future, we will give them a call. There was nothing to complain about.”

Review by
03/21/2017

“It was an absolutely positive experience. I thought the man was very professional and the service was great. It was actually furniture cleaning, upholstery cleaning. I'd give them an A+. I would definitely call them again or recommend them.”

Review by
03/21/2017

“I thought they did a great job. They cleaned the carpet nicely. I'd give them an A. They arrived on time. They did a great job. I was happy with it. I would recommend them to anybody.”

Review by
03/25/2016

“They cleaned my Berber rugs and also I had them do my duct cleaning. They came and cleaned my air ducts and the same day after they were all done they cleaned my carpet. They were very polite. They were clean. They were very prompt. I'd give them an A+.”

Review by
03/25/2016

“They got paint on the furniture, on my floor, on the walls. They broke an antique set of lamps. They broke a custom-made fireplace set. My husband's a hunter and it was custom made. Probably cost him a couple hundred dollars. I have a list somewhere. It was the painter. We had a flashback, so they interior painted the house. I have a 120 year old rolltop desk. I have wood walls that have paint on them. I have a wood floor in the kitchen from 1840 with paint on it. There was no response. I kept talking to a fella named David and I kept telling him what was wrong and what had happened. The more I cleaned the house the more I realize there were drops of paint everywhere. They got paint on my leather chairs and the kitchen table and a partridge in a pear tree. It was the painter's fault. He wasn't careful. We'll leave it at that. You can use sloppy. There was no attempt at compensation. It's been going on a couple years. The antique miniature chandeliers are beaded. I found pieces of it hidden behind something else. They want their money and I keep ignoring them like they ignored me. It was a puffback. My oil burner, something happened, and it shot out black soot all over the third and second floors. The girl who did the cleaning was wonderful. This was all the painter's doing. The cleaners broke the chandeliers and the iron steps to the fireplace. There are two separate factors; there's the cleaners and the painters. I would—the painter is D. He painted a lot of house. I don't know where in my house hadn't been painted in ten years before that so it was not left over. All of it I can prove. The girl that was cleaning—but they're the ones that broke the antique items. I'll give them both C's. I would not use them again. The painter dropped paint all everywhere. We're not talking giant globs but how do you get it off antique furniture? It was the cleaners that broke the antique chandeliers and the fireplace too. I'll give them a C-. They broke my china. They broke a sugar bowl that went with my china. They cracked it. That's minor except I can't replace it. I can live with a lot of things.”

Review by
03/25/2016

“I wasn't too happy about it. I wasn't happy at all. I'm not going to use them in my house again.”

Review by
03/25/2016

“I'd give them an A. They did carpet.”

Review by
03/23/2016

“Kennedy did the installation. They were good, and I would recommend them. I’d give them an A.”

Review by
03/23/2016

“They did work for me last year. It was very nice, and I didn't have any problems with them.”

Review by
03/23/2016

“They cleaned my carpet and they did a nice job. I would recommend the company. I would give them an A.”

Review by
03/23/2016

“Kennedy cleaned my rugs. I would recommend them. They get an A grade for doing an excellent job.”

Review by
03/23/2016

“It was quite a few months ago. It was fine. It was just the standard type of cleaning. They just cleaned my carpet.”

Review by
03/23/2016

“They did my carpets last year. Everything was fine. I think they're fine people. Kennedy is a very good company.”

Review by
03/23/2016

“The man was very polite and thorough. They were cleaning the carpets.”

Review by
03/23/2016

“They did general carpet cleaning. I would give them an A grade.”

Review by
03/23/2016

“Their work was done a long time ago, but they did a good job.”

Review by
03/23/2016

“They're very competent. I would give them an A grade.”

Review by
03/23/2016

“I guess they're an A. They cleaned a rug for us.”

Review by
03/23/2016

“It was carpet cleaning that Kennedy did for me.”

Review by
03/23/2016

“It was carpet cleaning that Kennedy did for me.”

Review by
03/23/2016

“Kennedy was fine. They just cleaned the stairway carpet. I would give them an A+ rating.”

Review by
03/23/2016

“They did carpet cleaning. They were fine. I didn't have any complaints so they're an A.”

Review by
03/23/2016

“Kennedy was great.”

Review by
03/23/2016

“Kennedy was fine.”

Review by
03/23/2016

“Kennedy was fine.”

Review by
03/23/2016

“Kennedy was fine.”

Review by
03/23/2016

“It was positive.”

Review by
03/23/2016

“I did have a positive experience”

Review by
03/23/2016

“It was a very good experience.”

Review by
03/23/2016

“I had a positive experience.”

Review by
03/23/2016

“I had a positive experience.”

Review by
03/23/2016

“I had a positive experience.”

Review by
03/23/2016

“I had a positive experience.”

Review by
03/23/2016

“I had a positive experience.”

Review by
03/23/2016

“Everything was great.”

Review by
03/23/2016

“I had a positive experience. If I had the rest of my carpets done, which is what I plan to do, then I would call the same person who did it last time.”

Review by
03/23/2016

“Their timing was very good, and they did what they said they would do at the right time. They just did carpet cleaning. It was OK. I don't have any complaints, so I’d grade them as an A.”

Review by
03/23/2016

“The pricing was good, the customer service was good. They just did carpet cleaning. I'm familiar with the company, the brand name. I would grade them an A.”

Review by
03/23/2016

“They came in to clean the rugs, and then I had them also clean a couch. I would recommend them, and I would give them an A grade for their excellent work.”

Review by
03/23/2016

“My rug just seems so much cleaner, and it was in good condition when I received it. It didn't take long; I brought it in, and it was maybe a week or two.”

Review by
03/23/2016

“They were quick and efficient. They did carpet cleaning in the living room, dining room, and hallway. I noticed the softness when they were done. I would recommend them.”

Review by
03/23/2016

“Kennedy cleaned the carpets, and they were great-the carpets were beautiful. They were conscientious, very polite, and very nice people. I would give them an A rating.”

Review by
03/23/2016

“They were very professional, and it came out nice and clean. They just cleaned some carpets for me, and it took maybe 45 minutes. It was A-level work. They were fine.”

Review by
03/23/2016

“They were friendly, they were fast, and efficient, and reasonably priced. They cleaned some area rugs. It took about a week. They were clean. I'm going to go with A.”

Review by
03/23/2016

“The guy that did it had a good attitude. They just cleaned a carpet in one room. I think I've had them do similar things over the years. I've got no complaints.”

Review by
03/23/2016

“They cleaned the carpet for me, that was the only thing done. They were a local company with good reputation, that's why I chose them. I would grade them an A.”

Review by
03/23/2016

“They're fast, efficient and friendly. They were cleaning my carpet. It looked good after they finished. I would recommend them. I would give them an A rating.”

Review by
03/23/2016

“It was a while ago. They were cleaning a rug. I would recommend them. I would give them a B grade. There's nothing specific keeping them from an A.”

Review by
03/23/2016

“Kennedy was excellent. They cleaned the carpets. They were friendly, and they did a good job. I would recommend them. They're a grade-A company.”

Review by
03/23/2016

“I liked that they would pick up and deliver. They cleaned some carpet. I would tell any neighbors who asked that they should go ahead with them.”

Review by
03/23/2016

“There was nothing that stood out about them. They had to clean the carpets in my condo. I would recommend the company. I would give them an A.”

Review by
03/23/2016

“They were great. They came, did their work and then they left. They cleaned couches. I would recommend this company. I would give them an A.”

Review by
03/23/2016

“It was good service and everybody is nice. They just did carpet cleaning and I chose them because they were local. I would grade them an A.”

Review by
03/23/2016

“They were cleaning carpets. They cleaned two carpets. They were very nice. They were very quick and very efficient. I would give them an A.”

Review by
03/23/2016

“They were just very good and friendly. Yes the work was carpet cleaning, I think I had work done before with them. I would grade them an A.”

Review by
03/23/2016

“They cleaned a piece of furniture and some carpeting in my house. I would recommend them. They were fine. I would probably give them an A.”

Review by
03/23/2016

“It was quick and easy to be quite honest. They cleaned our couches. It took a couple hours, maybe an hour. The couches looked brand new.”

Review by
03/23/2016

“I haven't had any problem with them at all. It was carpet cleaning. I had no problem with the customer service. I would give them an A.”

Review by
03/23/2016

“I had them come and clean the carpets. They were on time, the guy did it very efficiently and did a good job. I would grade them an A.”

Review by
03/23/2016

“Kennedy was very good, and they were prompt. They just cleaned the stairs. I would recommend them. They're an A. Everything was great.”

Review by
03/23/2016

“It was good. It was just carpet. We chose them because people like them. The customer service was great. I would grade them as an A.”

Review by
03/23/2016

“I just thought they were good. They were polite. They were doing rugs. I would recommend this company. I would give them an A.”

Review by
03/23/2016

“I think we just cleaned our area rugs. There wasn't anything I particularly liked or disliked about them. They deserve an A.”

Review by
03/23/2016

“They did a good job, it was a small job. Two floors of carpet cleaning, they are just a big company. I would grade them a B.”

Review by
03/23/2016

“They did rug cleaning and area rug cleaning. The guys that dropped off and picked up were great. I would give them an A.”

Review by
03/23/2016

“I'm sure it was good. I think they were just cleaning the carpets. I would recommend them. I would just give them an A.”

Review by
03/23/2016

“I couldn't speak more highly of Kennedy and the way they handled it. We dealt with the same person from beginning to end. It's been ordered; we haven't received it yet, but that's to be expected. Talk about a company that is consumer oriented. We couldn't be more pleased. It was not easy in terms of what happened with the couch and chair, but he handled it in a professional way and dealt with the furniture, and we are very pleased with the outcome. It was so bad, and I provided pictures and everything. We had to replace the couch and the chair-it was defective manufacturing, I'm sure. It leaked what looked almost like a glue around all of the edges of the couch in the front and back of the chair. We called them, and they came out and cleaned it. Even though they've been in the business and done tons of work, they had never seen anything like that-it really wasn't fixable. We had to replace it, but we're just extremely pleased with the way they handled it and can't say enough about it. It was extremely well handled, so we're very grateful.”

Review by
03/23/2016

“They weren't able to get the stain out, but the rep that they sent out explained to me the whole way. Everything was fine. It didn't have the desired effect but it doesn't seem like it was their fault either. This was the first time I'd used them. They just did some carpet cleaning for me in one room. I'd heard the jingle for the vast majority of my life so that was just the first one I called. I'd probably tell friends that the company representative seemed to be fairly timely. He wasn't there too long. He quoted me a time up front, he hit that time mark, and that was that. Only based on the fact that I anticipated them having some type of magic cocktail that would have gotten out the stain for us, I'd give them a B-.”

Review by
03/23/2016

“I'll go with Kennedy again. The person who came to my house was very professional and very nice. It looks like he did a really good job-I look at the carpet, and that's what really matters to me. He did a really nice job cleaning it. They cleaned the whole house. There were three bedrooms of wall-to-wall carpet and then the wool carpets they cleaned out on my driveway. My husband gave me their number; I know he used to go with them, so I checked with him. I called somebody else before I called them, but they didn't work on a weekend. I would have had to take the day off, so I called Kennedy because I know they do work on the weekend. I'd give them an A.”

Review by
03/23/2016

“We had had pipe burst and they were here very quickly to help, to take a peak at the situation and remove some rugs that we had to have cleaned. I have favorable feelings toward them but nothing in particular that I can point out. They just took two rugs with them and that's all they had cleaned. It was just the rugs and they were done within a week. I would recommend them. Probably a B+, I think I did have to follow up with them a couple times myself on the phone but it wasn't a big deal. Maybe faster follow through but I was dealing with an emergency situation so I needed quick answers.”

Review by
03/23/2016

“They cleaned my carpets, stairs, and hallway. I would recommend them. The carpets came out good. I had recent work done on the ceiling, so they might have sprayed stuff on the wood. That came down to the carpet, so I have all these stains in the sunroom. It must have been some weird chemicals or something. Overall, everything else came out great-they did the best they could in that room. We even did spot removal, and I was happy with the main carpet. I would give them an A. The guy was so, so pleasant and nice. I was impressed with him, and he was honest.”

Review by
03/23/2016

“They were responsive. They did a good job. They invoiced after the job which I felt was nice in case you're not here. I have a nanny who let them in so she wasn't positioned to make a payment but they left an invoice and I could pay the check after. That was really helpful. They cleaned my couch and they cleaned my stairs too. I think I had them come twice. I would recommend them and I will use them again. I'm going to say they're an A-. I was hopefully that they could get some additional spots out of my couch. Still, they were really, really good.”

Review by
03/23/2016

“It was wonderful. The fellow was very good and very thorough. It was our second time using Kennedy, and they're wonderful. They do a very thorough job, and they're very realistic. They tell you exactly what you can expect. They are very good. There was a large amount of coffee spilled in a spot that had already had coffee spilled on it, so the first time they were out, they came to get rid of that spot. Since it's a $100 minimum, he did the living room and some of the stairs going down to make it qualify for that amount.”

Review by
03/23/2016

“They were very good. They were very polite in coming up. I also think I saw some moths. They're little black ones. I don't know where they came from. They're no longer here but they were coming out of the rug. They took some of my Orientals out to be cleaned. They can't be cleaned in house. The customer service was great. I'd used the company in the past a long time ago. I would tell friends to go with them. They're honest, but have them do a moth spray on them afterward so they don't get moths. I'd give them a B.”

Review by
03/23/2016

“I wasn't satisfied. It was cleaning rugs. I called them afterwards—all the spots that were there were still there. They said they would come out and do it again, but we couldn't do that. I couldn't take another day off of work. They're a C for mediocre.”

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