Zerorez Atlanta
6th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Zerorez Atlanta has received 4.7 out of 5 stars based on 676 customer surveys.
5
556
4
83
3
21
2
15
1
1
6th year as a Best Pick Call
"Zerorez Atlanta has a customer care standard that sets us apart in the carpet cleaning industry. No service is performed without your consent, and our technicians follow strict company guidelines and uniform codes. Our patented cleaning process is child and pet safe and leaves your carpet feeling wonderful and residue-free."

Steve Colton | President
Company Information
Services Offered
Zerorez Atlanta offers carpet, upholstery, and Oriental rug cleaning services as well as hardwood floor resurfacing. The company also provides pet odor and stain elimination, tile and grout cleaning, and air duct cleaning.
Minimum Job
Zerorez requires a $139 minimum.
Warranty
A 30-day warranty covers all services.
Company History
The company started in 2004.
Distinctions
The company is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), and its cleaning system has a Carpet and Rug Institute Platinum Seal of Approval.
Employee Information
Technicians wear uniforms, and all employees undergo background checks and drug tests.
Additional Information
Zerorez is a green company that uses a patented cleaning system, which leaves behind zero residue.
Areas Served
Canton, Waleska, Woodstock, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
6145 Northbelt Parkway Suite A
Norcross, GA 30071
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 5:00 pm
Sun
Closed

Compiled Score:

Zerorez Atlanta has received 4.7 out of 5 stars based on 676 customer surveys.
5
556
4
83
3
21
2
15
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/27/2018

“They did rug cleaning and duct cleaning for us. They did what they said they were going to do, at a price I thought was fair, so it was just easy. I'd give them a B.”

Review by
01/26/2018

“It was a positive experience, after it was all said and done. They were late coming and didn't—there was no call ahead of time to say, 'We're on the way.' I had to call them to find out where they were, and what time they expected to come—so that part wasn't pleasant. They cleaned the carpets for me. I'd actually set up a service, also, for them to clean my vents, so there were two separate teams that came that day. The vent cleaning guy came and looked at the vent, and right off the bat said, 'This doesn't need to be clean.' That was very positive, because he didn't deliver an unneeded service. I'd give them a B+ overall.”

Review by
01/26/2018

“The person that came out, the guy, was very respectful. He showed attention to detail; there were certain spots that I pointed out to him on the carpet that I wanted him to show special attention to, which he did without an issue. He was able to clean up those spots just by showing a little special attention to them. They get an A+.”

Review by
01/25/2018

“I had them do two different things. They cleaned the carpets, and they did a very thorough job on that. They checked my HVAC ducts, and actually told me they didn't need it. They saved me some money by being honest with me, and telling me the condition of my ducts. I'd give them an A.”

Review by
01/25/2018

“They did a really good job. They were very thorough. They cleaned our ducts. They get an A+. They did a good job.”

Review by
05/24/2017

“He was punctual. He came in and got the job done, and left. I don't have any complaints. I would say it was an A.”

Review by
05/24/2017

“They were efficient and the guy that came, William, was excellent. They're definitely A+.”

Review by
05/24/2017

“The guy was really nice. Everything went well. I was satisfied with my experience.”

Review by
05/24/2017

“I think the advisor that came out was very professional. I'd give them an A.”

Review by
05/24/2017

“I liked the overall service. They were on time and friendly. They're A+.”

Review by
05/24/2017

“The technician was very friendly and willing to work with us on the price. I'd give them an A+. They got all the stains out and some of them were really bad.”

Review by
05/24/2017

“I had a fabulous experience with them. I loved the results of the service and the guy who actually did the service was amazing. I'd give them an A+.”

Review by
05/24/2017

“It was a fine experience. They did what they said they were going to do. The technician was really nice and everything's OK. I'd give them an A.”

Review by
05/24/2017

“The serviceman was a real nice guy. He was real pleasant and represented his company really well. I'd give them a B+ overall. He did a good job.”

Review by
05/24/2017

“The technician that came by here was really remarkable. I really enjoyed him. I'd give them an A. I've recommended them to a couple of people.”

Review by
05/24/2017

“It was a very positive experience. I liked the way the gentleman came in. He was knowledgeable about what he was doing. The end result, the carpet, never looked as good or felt as good since we moved in the house. I'd give them an A+.”

Review by
05/24/2017

“He actually went above and beyond what we thought. We had a couple of spots that the last guy we had didn't get it out like we wanted to, but this guy got it out for us and I really appreciate it. I'd give them an A+.”

Review by
05/24/2017

“They did a very good job. I really expected it to not be as wet I guess is the only thing, but it was still just as wet as any other carpet cleaning. I didn't have any complaints, so an A. It was very good.”

Review by
05/24/2017

“I had a very positive experience with Zerorez Atlanta. I really liked the guy who did the job—he was very knowledgeable and told me exactly what he was going to do. They get an A+.”

Review by
05/24/2017

“The second time they came out, it was positive. The first time it was not fairly clean. We had to have the guy come back out and the second time he came out, it was thoroughly done and we were pleased with it. It took two attempts. I'd give them an A overall. I'd recommend them.”

Review by
05/24/2017

“I've used these guys three or four times, and it's always great. The young man who came to my house last time really tried to do whatever I wanted and went over a couple areas I needed done twice. Those guys are the best, and that's why they're the only ones I use. They're A+. I have no problem with them at all. I'd like that guy back again if he's still with them.”

Review by
05/24/2017

“They were great. I liked the fact that it's not leaving a bunch of chemicals in my carpet. It's quick and easy. They were in and out and I could schedule it online. I'd give them an A. The only thing I didn't like about is I asked for an extra service and they didn't tell me how much it cost, they just did it and then added the hundred dollars to the bill. That's the only thing I didn't like and they literally sprayed a couple of pet stains and charged me a hundred bucks. That was a little outrageous.”

Review by
05/24/2017

“Overall the job was satisfactory. I'd give them an A.”

Review by
05/24/2017

“Everything went very smoothly. I'd give them an A+.”

Review by
05/24/2017

“I had a positive experience with Zerorez.”

Review by
05/24/2017

“I had a great experience with them.”

Review by
05/24/2017

“It was positive.”

Review by
05/22/2017

“They were great.”

Review by
05/22/2017

“It was fine. I'd give them an A.”

Review by
05/22/2017

“Overall, I'd give them an A.”

Review by
05/22/2017

“The tech was very nice.”

Review by
05/22/2017

“They did a good job.”

Review by
05/22/2017

“They did a good job. I'd give them an A.”

Review by
05/22/2017

“It was great. I really like how clean my carpet is.”

Review by
05/22/2017

“I had a great service technician. I'd give them an A.”

Review by
05/22/2017

“I was going to call them back because I was looking in the hallway and it looked like the stains are coming back. Right there in the front area, but now it's dried up because it's been a minute. I see stains are coming back and he said I was supposed to call them. Other than that, it's OK. They're definitely a B.”

Review by
05/22/2017

“The service technician was real courteous, and he seemed to be professional with the way he went about doing his job. Everything went well. I’d highly recommend Zerorez Atlanta—A+.”

Review by
05/22/2017

“It was a good experience. I've used them three or four times. They're always easy to schedule. If you say I need a Saturday, they come on Saturday. It's quick and easy. I'd give them an A+ overall.”

Review by
05/22/2017

“It was fine. The gentleman accomplished what he came here to do and some of the carpet. There weren't any problems. I'd give them an A.”

Review by
05/22/2017

“It was a great experience with them. He was very nice and very thorough. We have some dogs, and all the stains were removed, so I was very pleased. They're A+.”

Review by
05/22/2017

“Everything went well. I have no complaints. I'd give them an A+.”

Review by
05/22/2017

“It was a good experience. They did a good job. I'd give them an A, no complaints.”

Review by
05/22/2017

“It was good. They cleaned the carpet and they were OK. I'd give them an A. No complaints.”

Review by
05/22/2017

“The service guy was very great. He was very attentive and he knew what he was talking about. I would give them an A+.”

Review by
05/22/2017

“I liked the system that they used to clean the carpet with a special kind of water. I'd give them an A+.”

Review by
05/19/2017

“It was for a rental home and I have them coming into my own house next week. I'd give them an A.”

Review by
05/19/2017

“It was good. The technician was very friendly. It was quick, it was effective, and a good job. I'd give them an A.”

Review by
05/19/2017

“He's very efficient. He did the job and wasn't there very long. He was thorough. It was great. I'd give them an A overall.”

Review by
05/19/2017

“I've used them before and they did a good job. I'd give them an A.”

Review by
05/19/2017

“They were very professional, fast, and friendly. They were very concerned about getting the carpet cleaned. They were very helpful. I'd give the experience an A+.”

Review by
05/19/2017

“They did a good job. I'd give them a B+ overall. They doubled what I was expecting to pay. Their quality and expertise was great.”

Review by
05/19/2017

“They did a great job. The service was good and the carpets were cleaned. They did what we asked them to do so I'm happy. I would give them an A for the overall experience.”

Review by
05/19/2017

“Everything's fine. I don't have any complaints. They were very professional. I'd recommend them. The only reason why I may not is because of the price. The price is a little high. Other than that, the people who came here, the two guys, were very good. The price was a little high.”

Review by
05/19/2017

“They're real thorough and upfront. Additional costs were presented as options if I wanted it, which was good. I'd give it an A. I'd recommend them definitely. Price-point wise it was a little bit high. There are some cheaper ones, but you probably don't get as good service.”

Review by
05/19/2017

“It was OK. They did OK. The rugs aren't very good. I had one replaced even after they cleaned it. They did a good job. The girl was very conscientious. I would give her an A+ because she was very conscientious and did a good job. The carpets are ready to go, so I cleaned them, but they didn't look fabulous. I wanted to ask: ‘do you always use the customer's water instead of bringing your own water?’ I would say they're very good. No complaints and I would highly recommend them.”

Review by
05/19/2017

“Of all the times we've used them, I'd call this one a negative experience with Zerorez. When he came in and pulled his hose around he didn't do anything to protect the corners like they usually do. He started off trying to sell us a bunch of stuff before he even got to work. Really, we started off on the wrong foot. I'd just had the house painted, had the front porch painted, and had it roped off. I told the girl who called me to tell him. I said I'd leave the garage door up so come in through the garage, and what's he do? Steps on my newly painted porch to get to the doorbell. I could have wrung his neck. They get an F.”

Review by
05/23/2016

“The technicians were well qualified. However, while cleaning the tile, one of the tiles was broken into tiny bits. The technician called her supervisor and took a picture to send to him of the damage. She said they would take care of it and I should not worry. After a few days of not hearing anything I called and was assured it would be taken care of. After going back and forth with Teresa from March until May 2, the floor was repaired.”

Review by
05/22/2016

“There was so much hype about Zerorez from friends, but the results of your carpet cleaning was horrible. My carpets did not even look clean or look steam-cleaned and it cost so much more than Mr. Kleen who usually does my carpets. All the spots in my carpets were still there. This was the biggest waste of money and the worst steam cleaning job/experience I ever had. I would NOT recommend Zerorez to anyone. In fact, I have told all people I know how horrible the results are and will be to your carpets.”

Review by
05/22/2016

“I didn't like the $44 charge for travel fee and the job was no better than any other carpet company I've used and they were a lot cheaper”

Review by
05/19/2016

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05/19/2016

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05/19/2016

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Review by
05/18/2016

“I was impressed with the knowledge, some of my furniture had to be dry cleaned. This I was not aware of and he explained why steam cleaning would discolor the items.”

Review by
05/18/2016

“The product is great, and the tech did a great job. I would recommend this service.”

Review by
05/18/2016

“All work very well done. Gentlemen who returned the rugs were excellent and very kind.”

Review by
05/18/2016

“They have cleaned my carpets twice now and both time the tech has been very professional and honest. The rugs come out great.”

Review by
05/18/2016

“Zerorez did a wonderful job cleaning our air ducts. They were on time, fast and thorough. I actually couldn't believe how quick they were able to clean every single duct. The difference was obvious when they finished. Would highly recommend!”

Review by
05/18/2016

“One of the rooms I had cleaned I paid extra due to pet urine etc. It has smelled horrible ever since. I can't get rid of the smell. I felt like the guy that came to clean was more interested in upselling me than cleaning my carpet. I won't use them again.”

Review by
05/18/2016

“I loved most of everything the men cleaned. However, I am selling my house and the den has a clear line down the middle of the carpet that was not there before they came. It appears that he cleaned slowly, then hurried up and it made a line between slow and fast motion. Now I need them to come back out!!!”

Review by
05/18/2016

“They advertise stains don't come back not true.”

Review by
05/18/2016

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05/18/2016

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05/18/2016

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05/18/2016

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05/18/2016

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05/18/2016

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05/18/2016

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05/18/2016

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05/18/2016

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Review by
05/17/2016

“Nice tech. Good service as in the past. Fair price.”

Review by
05/16/2016

“The team that came was on time. Very professional & knowledgeable. Carpets were super clean (most importantly). The only thing that they forgot was to offer me the plastic paper squares that go under furniture. I had to ask for them. Otherwise a top notch job all around!”

Review by
05/16/2016

“We have heard from other people that Zerorez was the best. We were expecting a good job, but you exceeded our expectations. We had years old stains in our dining room; we had tried everything, but nothing worked. Zerorez removed them all!”

Review by
05/16/2016

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Review by
05/16/2016

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05/16/2016

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05/16/2016

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Review by
05/15/2016

“The pricing was too high and I felt nickel and dimed. One on my rugs was shrunk significantly.”

Review by
05/15/2016

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05/15/2016

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05/15/2016

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05/15/2016

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05/15/2016

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05/15/2016

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05/15/2016

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Review by
05/13/2016

“No one explained to me that the ‘deep cleaning extraction’ that the company promotes (interestingly areas I can't see) seem to take the place of excellent surface cleaning. (areas I can see) I was very unhappy with the soil that remained on the surface of my carpet. I was told later that their extraction process pulls from below & the nozzle does not pull surface dirt well. What a sham! The whole reason I wanted my carpets cleaned was so they would look better & this was only accomplished minimally. They did refund the price of one room. Would not recommend them.”

Review by
05/12/2016

“My experience with Zerorez was not as great as it could have been however once my dissatisfaction was expressed to Zerorez customer service I was reassured of their commitment to satisfying the customer. My personal complaints of my experience for the most part is not necessarily a fault of Zerorez's service. Pet Odor is just difficult to remove. The tech arrived on time and was well trained and very professional. I'm not sure if I'll have my carpets professionally cleaned again but if I do I will definitely call Zerorez.”

Review by
05/12/2016

“Zerorez did an amazing job and the carpet looked brand new after the service.”

Review by
05/12/2016

“Carpets were very old with stains. They did a great job at removing the reasonable ones. Very satisfied.”

Review by
05/12/2016

“Zerorez has been cleaning our carpets for approximately five years. We have found them to be careful, trustworthy, and well educated in the theory of empowered water carpet cleaning. They do a wonderful job every time we call.”

Review by
05/12/2016

“Great service tech. Great cleaning.”

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