Hughes Dry Professional Carpet Cleaning & Repairs
16th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Hughes Dry Professional Carpet Cleaning & Repairs has received 4.9 out of 5 stars based on 110 customer surveys.
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16th year as a Best Pick Call
"I love it when long-term clients request 'their' technician by name. The vast majority of our customer base is repeat and referred clients who become part of our extended family. We're grateful for these relationships, and we strive to make each cleaning experience a memorable one that exceeds everyone's expectations."

Larry Hughes | President
Company Information
Services Offered
Hughes Dry Professional Carpet Cleaning provides dry, organic carpet cleaning and specializes in carpet repair and restretching. Other services include area rug and upholstery cleaning, pet accident treatment, and minor water damage restoration. Hughes Dry provides phone estimates and free, in-home consultations. Courtesy follow-up calls are made after service.
Minimum Job
Hughes Dry requires a $185 minimum.
Warranty
The company guarantees its work.
Company History
President and owner Larry Hughes founded the 27-year-old, family-owned company in 1991.
Additional Information
Hughes Dry uses a Green Seal-approved, dry-extraction carpet cleaning system. The company states that the system leaves carpets clean, allergen-free, and ready for immediate use and spots will not reappear.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

Compiled Score:

Hughes Dry Professional Carpet Cleaning & Repairs has received 4.9 out of 5 stars based on 110 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/26/2018

“It was good; I liked their service. I liked the fact that the carpet wasn't wet. It was clean, and you were able to walk on it fairly quick. I would grade the overall experience with an A.”

Review by
01/25/2018

“Hughes was good. They used a peculiar white foam instead of water; I liked that. It's a real dry cleaning—it's not wet, and I like it. I would grade the overall experience with an A+.”

Review by
01/25/2018

“It went well. There's nothing in particular that I liked about Hughes Dry Carpet Cleaning, but they were good. They did the whole upstairs, and I would grade the overall experience with an A+.”

Review by
01/25/2018

“It went pretty good. I liked that they came when they were supposed to, didn't take that long, and it was good. They couldn't get a stain out, but I think it's permanent, so that's really not on them. They did a good job; I would grade the overall experience with an A.”

Review by
01/25/2018

“I did use them, and I love them—they did a great job. I love their customer service, and the whole dry clean process is really nice, as far as being able to get on your carpet right away. Everybody that I came in contact with there did a great job. They did some other work for me while they were there too, stretched some carpet and took care of some other business with my carpet. So, overall, I was very impressed. I would grade the overall experience with an A+.”

Review by
01/25/2018

“They did a fabulous job. I liked that they did what I asked. They just did carpet cleaning for me. I would grade the overall experience with an A+.”

Review by
01/25/2018

“The customer service was really good, and I liked the products Hughes used on the carpet. I would grade the overall experience with an A.”

Review by
01/25/2018

“I'm very satisfied; I liked that they did a fantastic job of cleaning the carpet. I would grade the overall experience with an A+.”

Review by
01/24/2018

“There wasn't anything in particular that I liked about them. I would grade the overall experience with a B.”

Review by
01/24/2018

“It always goes well with them. I liked that their personnel are always very professional, and they do exceptional work. They did carpet cleaning for us this time. We are getting new carpet Monday, and we took their recommendations for where to go looking for it. I would grade the overall experience with an A+.”

Review by
01/24/2018

“It went great; I've used Hughes Dry Carpet Cleaning many times, and they did great. I liked that the people are very friendly, the serviceman—everybody. They come on time, and they do a great job. We're good. I would grade the overall experience with an A+, and I've recommended them to several people.”

Review by
01/24/2018

“It's been a long time back. It's been a year-and-a-half since I had the work done. I liked that Hughes Carpet Cleaning did a great job. They did carpet cleaning—they fixed the carpet, and they cleaned it. I would grade the overall experience with a B.”

Review by
01/24/2018

“It's been a really long time. There's nothing particular that I liked about Hughes; they just did a really good job, seemed to care about it, and had a good attitude. I would grade the overall experience with an A+.”

Review by
01/24/2018

“It went well. I just thought he was conscientious, friendly, very seamless service, and he came when he was supposed to come. It was good; I would grade the overall experience with an A.”

Review by
11/30/2016

“They were available in a day or so, and they were here the next day. They came and were thorough. He told us what he was doing, we checked it out when he was through, and he was very efficient. Not too long. They get an A from me. I would recommend them.”

Review by
11/30/2016

“My experience was positive.”

Review by
11/30/2016

“My experience was positive.”

Review by
11/21/2016

“They did area rug cleaning for me. I liked that they were very thorough, very clean, and did what they said they were going to do. I'd give them an A.”

Review by
11/21/2016

“Hughes  did a fine job. I thought that they were professional, and they did exactly what they said they were going to do. They did some areas to show us the type of work and how it was done. We had not used the dry process before. We were very pleased with the results. They're a B.”

Review by
11/11/2016

“Great professional service.”

Review by
11/05/2016

“Hughes did work for me. It was easy working with them. They did carpet cleaning for me. I'd grade them a B.”

Review by
11/05/2016

“I  liked working with Hughes. They did a great job. They did carpet cleaning for me. I'd give them a B.”

Review by
11/05/2016

“I like that the job was odorless, very clean at the end, and dry. I'll grade them an A.”

Review by
11/05/2016

“They're neat, they're super helpful, and they're personable. The job is top notch; they took out all of the stains in the carpet. Hughes did carpet cleaning—A+.”

Review by
11/05/2016

“Very good and efficient, they did a very thorough and good job. Workmanship and professionalism, all A+. They did carpet cleaning for me.”

Review by
11/05/2016

“The lady who came out to do the work was very nice, very pleasant, and thorough. They did carpet cleaning for me. I'd give them an A.”

Review by
11/05/2016

“I liked their professionalism. They're able to take all of the stains out of the carpet. They did the carpets for me. I'll give them an A+.”

Review by
11/05/2016

“They were very responsible. They came back and did a little touch up when needed. They did a particular area in my house. We did not have any upholstery cleaned. I'd say they're a B+.”

Review by
11/05/2016

“He  was really nice. They did carpet cleaning, steam cleaning. He was really, really nice and reasonably priced and he got the stains out that I couldn't get out. They did carpets for me. A+ overall, totally.”

Review by
11/05/2016

“It  was fantastic working with Hughes. They cleaned the entire house. I liked the communication; it was great, and the fact that my carpets were clean when they were done. They're an A+, A+ on everything.”

Review by
01/20/2016

“I had them come and do some work some months ago. Everything was nice. They stretched my carpet and cleaned carpet. They said they did it, and I said if I needed them, I would call them. I would grade them an A.”

Review by
01/20/2016

“I'm about to call them and use them again. They were quick, efficient, and did a good job. They cleaned all the carpet in my house. I would grade them an A. I had no complaints.”

Review by
01/20/2016

“They delivered on what they promised, they were very fast and efficient, and I just felt very comfortable with their professionalism. They cleaned my carpet in my house. I remembered they had a unique process for cleaning, and I wanted to try that. I would grade them an A.”

Review by
01/20/2016

“The carpets didn't stay wet very long. They were fast. They got it all done in one day. The carpets were clean. They cleaned all the carpets in the house. We chose them because they were dry, and the carpets wouldn't stay wet very long. I'd rate them ‘no complaints.’”

Review by
01/20/2016

“Hughes Dry was great. We are very happy, and we will use them again. The gentleman was extremely thorough and very nice. They cleaned the carpeting on the stairs and in five rooms, and it was very clean. I would give them an A.”

Review by
01/20/2016

“We used them last summer or something like that. They were punctual getting here, they were quick about doing their work, the young man was very informative, and the product was fine. They cleaned three bedroom carpets. I thought I would give them a try. I would grade them an A—no complaints.”

Review by
01/20/2016

“He came. He was quick. He told me about everything he was going to do so it was efficient. He did my stairs and the upper level bedrooms. They're just the company I saw. I probably chose them because of the price. I do a lot of checking around. For the cleaning area, he gave me a better price. I'd rate them excellent, no complaints.”

Review by
01/20/2016

“I had Hughes do one job; that's all. We weren't that satisfied with it. It's still stained. Nothing was cleaned, and that's the bottom line—we're not satisfied. They get a D.”

Review by
01/20/2016

“Hughes Dry Professional Carpet Cleaning & Repairs did everything they said they were going to do, they were timely and respectable, and they did a good job. They cleaned my carpets, and I’d give them the best rating.”

Review by
01/20/2016

“Everything's fine.”

Review by
01/20/2016

“I haven't used them in a long time. I'll give them an A—no complaints.”

Review by
01/20/2016

“I’d give them five out of five across everything—good.”

Review by
01/20/2016

“I'd rate them ‘no complaints.’ They cleaned my carpet.”

Review by
01/14/2016

“We had Hughes Dry Professional Carpet Cleaning, and they did a really good job for us. They did our entire house here, so that is probably 10 to 12 rooms. It was done around Christmas. They came out, stretched the carpet, and cleaned it. I would grade them an A+.”

Review by
04/02/2015

“When I came back, everything was clean—it was perfect. Mr. Hughes called me a couple times afterward to see how things were, which was a nice touch. They cleaned a couch and a chair, and I’d give them an A.”

Review by
04/02/2015

“We ended up using Hughes Dry Carpet. That was in Best Pick Reports. They were great. First, they came out and cleaned a mattress, a couch, a bunch of chairs, and basement carpeting and stairs. They were very nice. They were very punctual. I talked a lot to the technicians. The technicians had been employed at the company a long time. Then we had them come out, and they're the ones that re-stretched the carpet. It was the whole house. We were very shocked that only one person came out to do it. They told me they would move all the furniture and stuff, and they did not. This guy is very knowledgeable, and he just moved it from one location to another or maybe he didn't even have to move it because he stretched it away from the dresser. But the carpet looks really good. Their price was very reasonable. I'd give them an A. The only reason I wouldn't make it an A+ is because they told me that two people would come out and take care of moving everything and that's not what happened.”

Review by
04/01/2015

“We used Hughes Dry Professional Carpet Cleaning. This was a big job. It was the whole house. It was a dry service. You could walk on it immediately. They really fluffed up the carpet and made it look like new. I'd give them an A+.”

Review by
03/17/2015

“I've used Hughes Dry Professional Carpet Cleaning. They've been excellent. They cleaned all the carpets in my house and upholstery. I'd give them an A.”

Review by
03/17/2015

“Hughes Dry Professional Carpet Cleaning & Repairs did my carpets, and they did an excellent job. They earned an A+ grade.”

Review by
03/12/2015

“Hughes Dry Professional Carpet Cleaning had to repair some sticky floorboards, fix some padding, and stretch the carpet. I would grade them as an A.”

Review by
11/18/2014

“The job couldn’t have been better. They’re professional and polite, they do excellent work, and they don’t slow down. I have used them before, and they are fantastic.”

Review by
11/18/2014

“I had a positive experience with Hughes Dry Professional Carpet Cleaning. I'd be comfortable giving them an A grade.”

Review by
11/18/2014

“They did dry cleaning on my carpet, and they were on time and efficient. I've used the company for a long time. I would rate them as an A.”

Review by
11/18/2014

“Hughes Dry cleaned all the carpets in my house. The worker did a very good job, and they were very professional. They get an A grade from me.”

Review by
11/18/2014

“Hughes Dry Professional Carpet Cleaning was excellent. Everything they did was perfect.”

Review by
11/18/2014

“Everything was great. Hughes Dry Professional Carpet Cleaning is a great company. They should get an A+.”

Review by
11/18/2014

“Hughes Dry Professional Carpet Cleaning did great.”

Review by
11/18/2014

“We are very satisfied with the carpet cleaning. The rugs came out great, and the man who did the work was wonderful. He'd done it before, and we like him a lot; he does a good job, and he's a very good employee. I’d definitely give them an A.”

Review by
11/18/2014

“They cleaned my carpet, and they did a good job. The guy was courteous, and he showed up on time. They did everything I expected them to do. I heard about them through a referral from a neighbor, and I would give them an A.”

Review by
11/18/2014

“Hughes Dry Professional Carpet Cleaning did carpet cleaning, and they also repaired a little strip of carpet. They were on time, very clean, and did exactly what needed to be done. They did a beautiful job. Our carpet is 21 years old, and it looks wonderful. They’re an A+ in my book.”

Review by
11/18/2014

“I've used Hughes Dry for probably eight or ten years now—I have them come every other year. I had a great experience with them. They're professional and quick, and they do a great job. I would highly recommend them to anyone, and I’d give them an A.”

Review by
11/18/2014

“They did basic carpet cleaning, and they cleaned one couch. They were on time and did a good job. The cleaning had a lasting effect after they were done. I'd rate them as an A+.”

Review by
11/18/2014

“They got the carpet cleaned, and it looked nice. We've used them several times—we like them very much. We didn't want our carpet wet, so we chose Hughes Dry. I'd give them an A.”

Review by
11/18/2014

“I liked that there were no communication problems, they seemed to know what they were doing, and they were quick. Overall, it was good experience. Hughes Dry should get an A+.”

Review by
11/18/2014

“They always show up on time, and they have always just done a really good job cleaning. I heard about them through a friend of mine who highly recommended them. I'd grade them as an A.”

Review by
11/18/2014

“I’ve used them for several years now. They did carpet cleaning in several rooms. They do a good job, and they are very prompt and arrive when they're supposed to arrive. They do the job with minimal worry to me—they move my things back for me and so on. They communicate well, too, and they stay in touch. I was looking for someone that did dry rug cleaning, and there aren't that many of those companies around. I was pleased with Hughes Dry. I would say they deserve an A.”

Review by
11/18/2014

“The carpet had waves in it, so it had to be restretched. A different company had cleaned it earlier, but it ended up not being good, so they essentially fixed that. They were very thorough, from my first call straight to the work that was done. Their follow-up was very thorough, too. They understood exactly what needed to be done, and they gave advice and different options as we went along. They’re an A+ company.”

Review by
11/18/2014

“Besides the cleaning, we had something that we needed to have stretched—that was the main issue we called them about. The carpet was like seven years old, and they solved the big wrinkles. They kept me informed about what was going on and when they would be here, and everything worked out exactly as they explained it to me. I found them in Best Pick Reports, and I would give them an A+.”

Review by
11/18/2014

“They cleaned our downstairs, in the house, and then one room didn't really work out. We had an old cat that was peeing on the carpet, so they cleaned, the top of the carpet and underneath the carpet and replaced the pad. Unfortunately it didn't work. I ended up having to replace the carpet anyway. I've used them a couple times, but I don't remember where I found them. I would say B.”

Review by
11/18/2014

“I’ve been using Hughes Dry for 15 or 20 years, and it’s always a positive experience. I was really impressed with the owner. I have them do carpet cleaning once or twice a year. I like the fact that the product is organic, and it’s basically dry, so you can walk on it right away. They also do extra spot cleaning if that’s necessary. They’re terrific. I’d give them an A++.”

Review by
11/18/2014

“The last two or three times, it has been carpet cleaning. I've been with them for quite a while, and I’ve been very, very pleased with the service—it leaves a very lasting impression. The person who comes out here and does my carpets is efficient, very careful, and very friendly. They’ve earned an A.”

Review by
11/18/2014

“They've done carpet cleaning and upholstery cleaning. They’ve worked for me for years. I believe I found them in the Best Pick Reports. I have my carpet done every four months as part of a maintenance program, and they've always done a really nice job and given very good customer service. I'd give them an A+.”

Review by
05/06/2014

“I did carpet cleaning, and it was very positive. I mentioned to the man who did the estimate that I wanted the stairs to be vacuumed because the last couple people didn't vacuum them before they cleaned them, and he went and got a little hand vacuum because they didn't have one on the truck. They deserve an A.”

Review by
05/06/2014

“They stretched our carpets because we had big problems with them—the people who came out years ago caused bumps in the carpet. I think they did a good job stretching it. It's not that much fun to move stuff, but they did a good job. I might've found them in the Best Picks. They get an A.”

Review by
05/01/2014

“I've used them in a couple different houses over the last 15 years, and they're just very good. I like their process—it’s non-toxic, so you don't have any bad chemical smells in your house when they're done cleaning your carpets. They're reliable, and you can get an appointment relatively quickly. I'm pretty sure I found them in the Best Pick Reports. I'd give them an A.”

Review by
05/01/2014

“I used the Best Pick Reports book to find Larry Hughes, and that worked out really well. I think they did a really excellent job—I was very pleased. They were very polite. The head of the company is a character—he's really nice. This was a big, wall-to-wall wool rug, and I had been afraid to get it done, but they didn't wet it. I liked the fact that they used the same kind of dry cleaning that I sometimes use for my oriental carpets. They're out by where I live, and they've been there forever. They’re an A+ company.”

Review by
04/28/2014

“I've used them in our apartment. They did a really, really nice job, and they got rid of the stains. What I like about them is that their dry cleaning is a different treatment; I think it's something organic, and it’s really safe for dogs and other animals. They're wonderful—A+.”

Review by
04/22/2014

“We had them clean our carpets during our move. They did a good job, and they showed up on time. We were very happy with them. I liked that they're in the Best Pick Reports book. I'd give them an A grade.”

Review by
04/03/2014

“They cleaned out the air ducts, and they cleaned an area rug for me. They were good. It was nice and clean when they got done, and they were very nice. I would give them an A- rating.”

Review by
04/02/2014

“Hughes Dry Professional Carpet Cleaning is good. I would rate them as an A.”

Review by
03/20/2014

“They get a five on a scale from one to five. They’re in Best Pick Reports, and they’ve been excellent at everything they've done. They were good. I would give them an A.”

Review by
03/19/2014

“They gave us good customer service, and my carpets are nice and clean—they smell good, too. They're very good. I would give Hughes Dry an A.”

Review by
01/14/2014

“The end result was really good, and their customer service is good. This was the first and only time I've used them. I would recommend them. They deserve an A.”

Review by
01/14/2014

“I think Hughes Dry Professional Carpet Cleaning would get an A+.”

Review by
01/14/2014

“Hughes Dry was very professional; they did a really great job and got the carpets really, really clean. I like that they use a dry, organic formula that doesn’t leave the carpet wet. That’s very important to me. The carpets looked awesome after they left. They’re an A+.”

Review by
01/14/2014

“I like their friendliness, courtesy, and determination. The customer service is very good. I have not used them more than once. I found them through a referral. I'd recommend Hughes Dry Professional Carpet Cleaning to another homeowner. They deserve an A.”

Review by
01/14/2014

“I’ve used Hughes for over ten years. They do quality work. They are a small, family-owned business, and they’re very professional and trustworthy. It’s an excellent service. I’ve never had a single issue. I would give them the highest ranking—A+.”

Review by
01/14/2014

“They did the work they were supposed to do. They gave me the price. They came; they did it. They were on time and all that stuff. They were good for the price. They deserve a B. Nothing specifically keeps them from an A.”

Review by
01/14/2014

“They came when they said, and my carpet wasn't soaking wet. The serviceman made some recommendations about some seams. He was telling me that their company does that, which is something that I didn't know. I thought I had to live with my carpet like this, but he made some suggestions. I heard about them from a coworker of mine. She has animals, and she's always getting her carpet cleaned; I know she has allergies, so I had to ask her who she uses. They earned an A. I was happy and have no complaints.”

Review by
01/14/2014

“They did a good job. They were very professional and quick, and they went the extra mile; they did a little section of my carpet that I hadn't asked them to do; they went ahead and did it. They just did a really good job. This was the first and only time I've used them. I think I saw them in the Home Reports. I liked the fact that they didn't use water. They get an A.”

Review by
01/14/2014

“Firstly, your carpet is not wet when they leave. Secondly, I thought the guys were really nice; they worked really hard to make sure I was happy. I think we’ve used them twice. I don't know if my husband got an email, but somehow, he said, ‘Here. Try these guys,’ so I called them. I think one time, I had called them in an emergency because we had a sick dog accident. The gentleman that owns the company is very, very nice. That's my experience. They’ve earned an A+.”

Review by
01/14/2014

“The way Hughes cleans the carpets is good. My carpets are never wet, and they get it clean. We get the same person every time, and he’s phenomenal. I’ve used them for several years now. They’ve never let me down. My husband is very picky too, and he’s very pleased. I’d give them an A+, for sure.”

Review by
01/14/2014

“They're very professional. They were very much accountable in terms of what they said they would do and how they did it. Everything that they said they would do has worked out, which is nice. I haven't used them on more than occasion; this was the first time. I heard about them from the Home Reports. If another homeowner, a friend, or a neighbor asked me about these guys, I would recommend them. I'd give them an A.”

Review by
01/14/2014

“They've cleaned one rug; they came to the house to clean the rug. They were just very professional. There were instructions on the back of the rug that said it had to be dry-cleaned and to call a certain number to get a local referral. I called that number, and they referred me to Hughes. Every aspect of it was by the book and to my standards; they earned an A.”

Review by
01/14/2014

“They did a good job. The carpets came out great. The technician was really nice and explained everything he was doing. I think he did a couple of extra spots for me; he was nice. They were really friendly. I've used them at least once or twice—it may have been two times. I've never had any issues I've had to take up with them. I would give them an A.”

Review by
01/14/2014

“They do what they say. They're very nice people. They do a good job, and they always follow up on the work. My wife likes the technique that they use. If I remember, we heard about them from a neighbor. We've used them more than once. Most of my feedback is from my wife, but it sounds like they're doing it right. I would rate them an A.”

Review by
11/19/2013

“What I like about Hughes Dry Professional Carpet Cleaning is that they got the stain out that was bothering us. We've used them before; our relationship dates back probably about five years. Home Reports is how we first got acquainted with Hughes. They were fine in the customer service aspect—friendly and professional. They get an A.”

Review by
11/19/2013

“Hughes Dry had nice people; they were responsive and stayed until it was finished. I've used them maybe three or four times, and I'm actually getting ready to call them again. I chose them because they were referred by a neighbor. The people involved are very, very nice and responsive. I would definitely recommend them to another homeowner. I'll give them an A because I keep calling them back.”

Review by
11/19/2013

“A neighbor of mine had recommended Hughes Dry Professional Carpet Cleaning; I had never heard of them. I got ahold of them, and a fellow came—I think the owner—and gave us an estimate. We had some tears in our Berber carpet that needed to be repaired. We also wanted the Berber carpet cleaned on the stairs and the entire upstairs. The technician came, worked quickly, and cleaned up. We're very happy with the results. I feel like they deserve an A+.”

Review by
11/19/2013

“I was very happy with the work they did for me. I'm just not ready to have my carpet cleaned again right now, though; everything is fine. Mr. Hughes came out and spot-cleaned a couple of places—Mr. Hughes came out himself to do it personally. I've only used them the one time, but I would tell another homeowner they're definitely good people. I'll give them an A.”

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