Duraclean Cleaning and Restoration
13th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Duraclean Cleaning and Restoration has received 4.7 out of 5 stars based on 67 customer surveys conducted through GuildQuality.
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13th year as a Best Pick Call
"Our success is due in large part to the long-term relationships we've developed with our clients. We're often recommended by people in other industries, like interior designers and furniture retailers. They know we're knowledgeable, pursue excellence, and treat our clients with respect and care."

John Yancey | Owner
Company Information
Services Offered
Duraclean offers cleaning services for carpet and upholstery as well as Oriental, wool, and specialty rugs. The company also provides fabric protection, tile and grout cleaning, and emergency water damage restoration.
Services Not Offered
Duraclean does not offer carpet stretching.
Minimum Job
All jobs require a $139 minimum.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Duraclean started in 1986.
Distinctions
Company employees are trained by Duraclean International.
Additional Information
Duraclean states that all its cleaning products have been researched and field-tested by its parent company, Duraclean International, to ensure that they are effective, environmentally friendly, and safe for people with chemical sensitivities.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Canton, Waleska, Woodstock
Address
1105 Arya Drive
Roswell, GA 30076
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 6:00 pm
Sun
Closed

Compiled Score:

Duraclean Cleaning and Restoration has received 4.7 out of 5 stars based on 67 customer surveys conducted through GuildQuality.
5
59
4
4
3
1
2
1
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2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/06/2021

“satisfied with all areas”

Review by
02/06/2021

“They ALWAYS exceed my expectations. Great job always!!! Very satisfied”

Review by
02/01/2021

No review comments provided

Review by
02/01/2021

“They met or exceeded my expectations in getting out the hard spots.”

Review by
02/01/2021

“I would like to recognize the person who performed the service.”

Review by
02/01/2021

“I have used them for years. They do a great job.”

Review by
01/31/2021

“From top to bottom, I know I can trust them. I tell everyone with or without pets to call them!”

Review by
01/30/2021

No review comments provided

Review by
01/30/2021

“It?s been over 8 months since they?ve been to my house so I don?t remember the gentleman?s name but the guy who DID come to my house was phenomenal. He was very kind, informative and personable.”

Review by
01/30/2021

“YES! and I must go back to check my paperwork for his outstanding service.”

Review by
01/30/2021

No review comments provided

Review by
01/30/2021

No review comments provided

Review by
01/27/2021

“The last time that I worked with Duraclean Cleaning & Restoration, it wasn't as good as the previous time. I don't know what was going on that day but I was not as pleased as the previous time.”

Review by
01/27/2021

“Everything was spectacular and went smoothly. The technician was very knowledgeable and gave me a lot of tips on how to maintain the carpet. I was really happy with the overall process.”

Review by
01/27/2021

“I would like to recognize Jackson for his exceptional service.”

Review by
01/27/2021

“The technician that came in was excellent and he gave good recommendations.”

Review by
01/27/2021

“They did a really good job on the technical part. I gave the guy who did the cleaning a $40 tip and he didn't even say thank you.”

Review by
01/27/2021

“I would like to recognize Justin for exceptional service.”

Review by
01/27/2021

“I have always been satisfied with them. I have been using them for 20 years.”

Review by
01/27/2021

“They did a great job overall and the response time was fantastic.”

Review by
01/27/2021

“Paul Beckett was great!”

Review by
01/27/2021

“I enjoyed the installation crew.”

Review by
01/27/2021

“Duraclean Cleaning & Restoration provided excellent customer service.”

Review by
01/26/2021

“They came out, looked around, said he?d go back and write up and estimate for me and never called back. Every time I called, no response or call back. They completely wasted so much of my time and weeks of what I was trying to accomplish to place my home on the market.”

Review by
01/25/2021

“I would like to recognize the person who came out to clean - I think his name was Justin. He's so awesome, great, fantastic. He goes above and beyond.”

Review by
01/25/2021

“you are very knowledgeable, thank you”

Review by
01/25/2021

“Justin”

Review by
01/25/2021

“My dog had diarrhea over four rugs, and they did a marvelous job. You could not tell anything happened. There was no odor - nothing. I was very grateful for the job they did.”

Review by
01/25/2021

“I would like to recognize the technician for his exceptional service. He did things that I didn't think that they could do.”

Review by
10/29/2020

“John provided exceptional service.”

Review by
01/13/2020

No review comments provided

Review by
12/06/2019

“I would like to recognize the technician for exceptional service.”

Review by
12/03/2019

“John's technician has always done incredible work. He is very communicative. I've used them for years, and he always sends the same guy.”

Review by
12/03/2019

“John”

Review by
11/26/2019

No review comments provided

Review by
11/26/2019

“The service tech that came out and has come out before is really good and does a great job every time.”

Review by
11/26/2019

No review comments provided

Review by
11/26/2019

“I would like to recognize Jason for his exceptional service.”

Review by
11/26/2019

“I would like to recognize my technician for his exceptional service. He was fantastic.”

Review by
11/26/2019

“The reason I give a 4 is because I was guaranteed spots in my living room carpet wouldn't come back, but they did. They also didn't do a good job cleaning my bedroom rug. It still has an odor, and I was told it would go away, but it did not.”

Review by
11/25/2019

“The best part about my experience was that Duroclean was able to get all the stains out of my carpet.”

Review by
11/21/2019

“I would like to recognize the gentleman that came to do the carpet cleaning for his exceptional service.”

Review by
11/21/2019

“They kind of had a challenge just to get in. Basically, the driveway was torn up and to get everything ready there was a mud pit and not to track anything in was an issue, but it looked great.”

Review by
11/20/2019

“They did a great job.”

Review by
11/20/2019

“They met/exceeded my expectations with their friendliness and they were competent.”

Review by
11/20/2019

“I would like to recognize the guy that actually did the work for his exceptional service.”

Review by
11/20/2019

“I would like to recognize the main operator for his exceptional service.”

Review by
11/20/2019

“The gentlemen knew what the problem was and was able to resolve the issue quickly.”

Review by
11/20/2019

No review comments provided

Review by
11/19/2019

No review comments provided

Review by
11/18/2019

“They exceeded in their timeliness.”

Review by
11/18/2019

“Duraclean provides great service, and they are really easy to work with. I was very satisfied.”

Review by
11/18/2019

“They've always done a good job and respond to any concerns that we have.”

Review by
11/14/2019

“I would like to recognize the technician who cleaned our carpet. He did a good job.”

Review by
11/14/2019

No review comments provided

Review by
11/14/2019

No review comments provided

Review by
11/14/2019

“There is no one that I would like to recognize for their exceptional service because the service was not exceptional.”

Review by
11/14/2019

“They cleaned a type of rug that they're not used to cleaning in my house, and they should have not agreed to clean it, because they did not know how, and it damaged the rug. They're fine for wall to wall carpet. They are not recommended for area rugs.”

Review by
09/06/2019

“John”

Review by
08/28/2019

“I would recognize John Yancey for his exceptional service. He was very responsive, respectful and a good guy all around.”

Review by
08/10/2019

“I'd recognize the service of the gentleman who came out.”

Review by
08/10/2019

“I would like to recognize both of the people that came over because they were fantastic.”

Review by
07/23/2019

No review comments provided

Review by
07/18/2019

“They met my expectations, with a good job.”

Review by
07/18/2019

“Duraclean is always professional and does excellent work.”

Review by
07/18/2019

“Very attentive and professional company. They promptly acted when they received my call. I am very satisfied with the service.”

Review by
07/18/2019

“Duraclean provided great service.”

Review by
05/23/2017

“They do a great job. Excellent work. No problems.”

Review by
05/23/2017

“They cleaned my rugs. Overall, the job was excellent work. I'd recommend them to a friend.”

Review by
05/23/2017

“I liked their promptness, how quick they got to us. We had a birthday party for one of our kids and neither one of us had remembered to get that done. We have two dogs and three cats and two toddlers. So we really needed some help. They just cleaned the carpet. They earned an A+. I already have recommended them two or three times.”

Review by
05/23/2017

“They're a great company. They showed up on time, when they said they would. Duraclean Carpet & Fabric Specialists did the job that they said they would do in good form and fashion. I'm very pleased with their work. They cleaned carpets and upholstery for me. I'd give them an A+ overall.”

Review by
05/23/2017

“They were nice people and they did the work well. I had no complaints at all. They cleaned my carpets and rugs. They get an A.”

Review by
05/23/2017

“I was very pleased with it. They cleaned my carpets. I didn't have any problems. It was excellent work. I'd recommend them.”

Review by
05/23/2017

“They were efficient and did a thorough job. They just cleaned the carpet. I would give them an A+.”

Review by
05/23/2017

“They were quick, efficient, and clean. They cleaned my carpets. Overall, I would give them an A.”

Review by
05/23/2017

“They cleaned the carpets, which is what they were there to do, but I had pet stains. I thought they would be able to get them out but they weren't. Maybe it was their fault, maybe it's not, so it was neutral. I'd give them a B+.”

Review by
05/23/2017

“They showed up on time. First, they did area rugs, and then they did carpet. I'd give them a B. It's not fair, but on the rug which is very expensive, some of the stain that we were trying to clean didn't come out. We don't know if it was their fault or nobody could ever get it out. We were hoping for a better result and maybe no one could have gotten a better result. The result was maybe the best that it could possibly be, but we were hoping for better.”

Review by
05/18/2017

“They were quick and the rugs looked really good after it. They did stairs at one house and rugs at another. We'll definitely probably use them again very shortly. I would give them an A+ rating overall. They were great. I would definitely recommend them.”

Review by
05/18/2017

“They were excellent. The last person who came was excellent. He was responsible. He cleaned the carpets very well. He was very polite, a gentleman. I even kept his name so I could request him again. I would give them an A+.”

Review by
05/18/2017

“He came out quickly and did a great job cleaning my sofa. I would grade them as an A+ overall.”

Review by
05/18/2017

“They were efficient. I don't think I was here for most of it, but the carpets were cleaned. I'd rate them as an A.”

Review by
05/18/2017

“Duraclean Carpet & Fabric Specialists was very professional and thorough. I'd give the overall experience an A+.”

Review by
05/18/2017

“They cleaned the carpet. The technician was very friendly. I'd give Duraclean Carpet & Fabric Specialists an A-.”

Review by
05/18/2017

“I liked everything. I liked their professionalism. The way they handled everything and explained everything. I'd give them an A+ rating.”

Review by
05/18/2017

“They were timely. They were efficient. They were very careful and the results were very good. I would give my overall experience an A.”

Review by
05/18/2017

“Duraclean Carpet & Fabric Specialists did excellent work. I have no complaints and I'd recommend them.”

Review by
05/18/2017

“I had a water problem. He came in. It was thorough and fast. I'd give them an A+ definitely.”

Review by
05/18/2017

“They were quick and friendly. They were good, quick, and efficient. I would give them an A.”

Review by
05/18/2017

“They were very quick to respond. I would give the experience an A.”

Review by
05/18/2017

“I'd give them a B+ overall.”

Review by
05/18/2017

“I just didn't understand how the pricing went. They told me that they measured and that's how they came up with the pricing, but unfortunately when they came in my house they just gave me a price. I really think that for what they did for my stuff, my living room and my dining room, which are very small, I think it was overpriced. I would give them a B.”

Review by
05/16/2016

“The carpet cleaners were awesome. I liked that they were on time and professional. I had moved my home, they did a really good job cleaning, and the floors dried quickly. I liked the fact that I had already moved my own furniture, and they gave me a ten percent discount. I would give them an A. I already have recommended them, actually.  ”

Review by
05/16/2016

“Duraclean was fantastic. We are using them frequently, and they were here already for the fourth or fifth time and they did an excellent job. They were doing, they were doing two story high stairways that are carpeted. They did the upper landing, there is big sitting area, they did the hallways, and they did every room an excellent job. Definitely I'd have to give them an A. They go into very detail and clean extremely well, so I have to give them A. Perfectly on time and I did not see the situation that they would rush to another job quickly. They really finished well.  ”

Review by
05/16/2016

“They were excellent. They were prompt, as scheduled. They were meticulous, took a lot of time getting some of the stains out of the chairs and couches that I had them performance very professional, I would highly recommend them and use them again. I would give them an A rating.  ”

Review by
05/16/2016

“DuraClean did do carpet cleaning. They were great. They responded quickly and they were timely. When they came, I had forgotten something extra, and they said no problem and added it on. They were all very professional, nice, and had a clean truck. I really liked them. A grade, 1 percent.”

Review by
05/16/2016

“It was great. They cleaned some carpets in my house that I was getting ready to put up on the market. They came at the last minute; the other people were going to put me one to two weeks out. I dealt with the owner of the franchise; he was great. I couldn't say anything but good things for them. I would give them an A+.”

Review by
05/16/2016

“The experience was good. They did a good job, they were relatively quick, and you know reasonably priced. I would give them an A grade.”

Review by
05/16/2016

“They do sound familiar. We actually enjoyed their service. At that point, we were trying to sell our home. They came in and did a fantastic job. They deserve an A.”

Review by
05/16/2016

“They came a few weeks ago. They were good. They cleaned a couple of chairs, a sofa, and an area rug. I would do A. They were good with punctuality and cleanliness.”

Review by
05/16/2016

“They seemed to provide the service that I wanted. He told me we might not end up seeing the results for amount of time. I'd rate them as an A.”

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