Duraclean Cleaning and Restoration
10th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Duraclean Cleaning and Restoration has received 4.8 out of 5 stars based on 178 customer surveys.
5
148
4
24
3
4
2
2
1
0
10th year as a Best Pick Call
"Our success is due in large part to the long-term relationships we've developed with our clients. We're often recommended by people in other industries, like interior designers and furniture retailers. They know we're knowledgeable, pursue excellence, and treat our clients with respect and care."

John Yancey | Owner
Company Information
Services Offered
Duraclean offers cleaning services for carpet and upholstery as well as Oriental, wool, and specialty rugs. The company also provides fabric protection, tile and grout cleaning, and emergency water damage restoration.
Minimum Job
All jobs require a $135 minimum.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Duraclean has been serving the metro-Atlanta area for 32 years.
Distinctions
Company employees are trained by Duraclean International.
Additional Information
Duraclean states that all its cleaning products have been researched and field-tested by its parent company, Duraclean International, to ensure that they are effective, environmentally friendly, and safe for people with chemical sensitivities.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Canton, Waleska, Woodstock
Address
1105 Arya Drive
Roswell, GA 30076
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 6:00 pm
Sun
Closed

Compiled Score:

Duraclean Cleaning and Restoration has received 4.8 out of 5 stars based on 178 customer surveys.
5
148
4
24
3
4
2
2
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/10/2018

No review comments provided

Review by
08/08/2018

“I was satisfied with the whole thing.”

Review by
08/06/2018

No review comments provided

Review by
07/26/2018

No review comments provided

Review by
07/26/2018

“We had a fantastic experience, however, that was eleven months ago so I don't remember many specifics.”

Review by
07/26/2018

“I would recognize the person who came out to do the work for exceptional service. I have used them twice.”

Review by
07/26/2018

“They exceeded in going the extra mile by deodorizing a dog bed for me.”

Review by
07/26/2018

“The technician that came out did a great job.”

Review by
07/20/2018

No review comments provided

Review by
07/19/2018

“The first time we used them it was an employee that came out, and the other time it was the owner, and they both did an excellent job.”

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

“I was most satisfied that the guy was very thorough and explained to me what could and couldn't be done. This is a rental home and the landlord said it was cleaned. But it was disgusting. The guy who came was so helpful and cleaned it so well.”

Review by
07/19/2018

“They were very honest and upfront with expectations. There was a heavily soiled area and they told me that they would do their best to get it out but that it may not come out. There were no surprises.”

Review by
07/19/2018

“The project was great, and I exceeded my expectations.”

Review by
07/19/2018

“I would like to recognize the technician who came out to my home for his exceptional service. He explained things well and did a great job consulting with me. When you use Duraclean they are not the cheapest but they are the best. Their quality is worth the extra money.”

Review by
05/23/2017

“They do a great job. Excellent work. No problems.”

Review by
05/23/2017

“They cleaned my rugs. Overall, the job was excellent work. I'd recommend them to a friend.”

Review by
05/23/2017

“They showed up on time. First, they did area rugs, and then they did carpet. I'd give them a B. It's not fair, but on the rug which is very expensive, some of the stain that we were trying to clean didn't come out. We don't know if it was their fault or nobody could ever get it out. We were hoping for a better result and maybe no one could have gotten a better result. The result was maybe the best that it could possibly be, but we were hoping for better.”

Review by
05/23/2017

“I liked their promptness, how quick they got to us. We had a birthday party for one of our kids and neither one of us had remembered to get that done. We have two dogs and three cats and two toddlers. So we really needed some help. They just cleaned the carpet. They earned an A+. I already have recommended them two or three times.”

Review by
05/23/2017

“They're a great company. They showed up on time, when they said they would. Duraclean Carpet & Fabric Specialists did the job that they said they would do in good form and fashion. I'm very pleased with their work. They cleaned carpets and upholstery for me. I'd give them an A+ overall.”

Review by
05/23/2017

“They cleaned the carpets, which is what they were there to do, but I had pet stains. I thought they would be able to get them out but they weren't. Maybe it was their fault, maybe it's not, so it was neutral. I'd give them a B+.”

Review by
05/23/2017

“They were nice people and they did the work well. I had no complaints at all. They cleaned my carpets and rugs. They get an A.”

Review by
05/23/2017

“I was very pleased with it. They cleaned my carpets. I didn't have any problems. It was excellent work. I'd recommend them.”

Review by
05/23/2017

“They were efficient and did a thorough job. They just cleaned the carpet. I would give them an A+.”

Review by
05/23/2017

“They were quick, efficient, and clean. They cleaned my carpets. Overall, I would give them an A.”

Review by
05/18/2017

“He came out quickly and did a great job cleaning my sofa. I would grade them as an A+ overall.”

Review by
05/18/2017

“Duraclean Carpet & Fabric Specialists did excellent work. I have no complaints and I'd recommend them.”

Review by
05/18/2017

“They were efficient. I don't think I was here for most of it, but the carpets were cleaned. I'd rate them as an A.”

Review by
05/18/2017

“Duraclean Carpet & Fabric Specialists was very professional and thorough. I'd give the overall experience an A+.”

Review by
05/18/2017

“They cleaned the carpet. The technician was very friendly. I'd give Duraclean Carpet & Fabric Specialists an A-.”

Review by
05/18/2017

“I liked everything. I liked their professionalism. The way they handled everything and explained everything. I'd give them an A+ rating.”

Review by
05/18/2017

“They were timely. They were efficient. They were very careful and the results were very good. I would give my overall experience an A.”

Review by
05/18/2017

“They were excellent. The last person who came was excellent. He was responsible. He cleaned the carpets very well. He was very polite, a gentleman. I even kept his name so I could request him again. I would give them an A+.”

Review by
05/18/2017

“They were quick and the rugs looked really good after it. They did stairs at one house and rugs at another. We'll definitely probably use them again very shortly. I would give them an A+ rating overall. They were great. I would definitely recommend them.”

Review by
05/18/2017

“I just didn't understand how the pricing went. They told me that they measured and that's how they came up with the pricing, but unfortunately when they came in my house they just gave me a price. I really think that for what they did for my stuff, my living room and my dining room, which are very small, I think it was overpriced. I would give them a B.”

Review by
05/18/2017

“I had a water problem. He came in. It was thorough and fast. I'd give them an A+ definitely.”

Review by
05/18/2017

“They were quick and friendly. They were good, quick, and efficient. I would give them an A.”

Review by
05/18/2017

“They were very quick to respond. I would give the experience an A.”

Review by
05/18/2017

“I'd give them a B+ overall.”

Review by
05/16/2016

“OK, they were great. They were clean. B+.”

Review by
05/16/2016

“I thought he did a very thorough job. I would give them an A- grade.”

Review by
05/16/2016

“They come on time, they do a good job, and they're reasonable. A.”

Review by
05/16/2016

“It was fine. It wasn’t amazing, but it was fine. Probably a C.”

Review by
05/16/2016

“It was good. The guy’s service was nice. They deserve a B.”

Review by
05/16/2016

“The carpet cleaners were awesome. I liked that they were on time and professional. I had moved my home, they did a really good job cleaning, and the floors dried quickly. I liked the fact that I had already moved my own furniture, and they gave me a ten percent discount. I would give them an A. I already have recommended them, actually.  ”

Review by
05/16/2016

“I remember using them. They were adequate, but they were not the best. They did rug cleaning, carpet cleaning, and they moved some furniture, which I appreciated, but they did not move all the furniture and they scarred a little bit of wooden floor that they claimed they hadn't. So that was left. But that's not bad. I would give it a B.”

Review by
05/16/2016

“They sound familiar. They were OK. They cleaned my sofa, and it was very expensive sofa, and it had some spots on it and when everything dried the spots were still there. They came back, and you know they were really nice and everything, and they cleaned it again. I asked them to put some Scotch-guard on it which I paid them for. They were going to do it for free but I didn't want to take advantage of them. So I paid them for the scotch-guard. And it's just like, I don't know, it feels like there's a film on top of it. So I feel like it's probably my fault, I probably should have gone with a dry cleaning type service instead of - I just thought that's what they were going to do. But I wasn't home, my dad was when they did it. So, that's basically about the, they were nice they were super nice. I'm sure you know for maybe other types of fabric it works great, but I think for my particular couch, it, no. I'd give them a C.”

Review by
05/16/2016

“Duraclean was fantastic. We are using them frequently, and they were here already for the fourth or fifth time and they did an excellent job. They were doing, they were doing two story high stairways that are carpeted. They did the upper landing, there is big sitting area, they did the hallways, and they did every room an excellent job. Definitely I'd have to give them an A. They go into very detail and clean extremely well, so I have to give them A. Perfectly on time and I did not see the situation that they would rush to another job quickly. They really finished well.  ”

Review by
05/16/2016

“They did some upholstery cleaning. They were not great, they were ok. I guess I would say neutral. I had told them ahead of time that I had some chairs that would be difficult to do, and I wanted them to clean some carpets. One carpet came out fine, the other one was not good, and the chairs were slightly improved, but that was it. They did their job and they didn't really seem to put a whole lot of effort in it; but they did it, they got their money and left. I'd give them a D+. They came when they said. They did exactly what they said they would in the time they would.”

Review by
05/16/2016

“The carpet cleaners were fine. I don’t know—I wasn't really here when they were doing. They came in when I was leaving, but they did a good job. I would give them a B. I wasn't here for their customer service. I spoke to them on the phone, it was fine.”

Review by
05/16/2016

“They did, they did a good job. Unfortunately, my sofa didn't come clean. That was our problem. I’d give them a B grade, it didn't come clean, but I don't think it was their problem. I said their name today to somebody so I guess I would recommend them.”

Review by
05/16/2016

“They were excellent. They were prompt, as scheduled. They were meticulous, took a lot of time getting some of the stains out of the chairs and couches that I had them performance very professional, I would highly recommend them and use them again. I would give them an A rating.  ”

Review by
05/16/2016

“DuraClean did do carpet cleaning. They were great. They responded quickly and they were timely. When they came, I had forgotten something extra, and they said no problem and added it on. They were all very professional, nice, and had a clean truck. I really liked them. A grade, 1 percent.”

Review by
05/16/2016

“It was great. They cleaned some carpets in my house that I was getting ready to put up on the market. They came at the last minute; the other people were going to put me one to two weeks out. I dealt with the owner of the franchise; he was great. I couldn't say anything but good things for them. I would give them an A+.”

Review by
05/16/2016

“It was good, but that was so long ago. I wasn't there when he was there, so I can't say, but I didn't have a negative experience. I live out of town so he was there when I was not there. It looked good. They deserve an A.”

Review by
05/16/2016

“They did a great job. I was not there, my husband was, but he gave good feedback. I'm not really sure, because I wasn't there, but he was pleased with them. I think it was A for the quality of work.”

Review by
05/16/2016

“They were great. I can't I literally was about to call for an emergency home repair, I have to hang up now, but if you can call me back later I can certainly talk. A, A. Gotta go. Thanks.”

Review by
05/16/2016

“I think they cleaned our rug. They did a great job, they were affordable and did a good job cleaning our rugs. It wasn't anything spectacular, but they were on time and did a great job. An A.”

Review by
05/16/2016

“They were great. They cleaned the couch that we had and they were really polite. They did a good job, they showed up when they said they'd show up, and then they left. I'd rate them as an A.”

Review by
05/16/2016

“They cleaned some furniture for me. They were very professional, well dressed, neat, knew what they were doing, and they didn't theft. I'd give them an A. I'd recommend them.”

Review by
05/16/2016

“They were very good. I used them for my father's house that we put on the market; I've used them previously in another house and they do a good job. They get an A from me.”

Review by
05/16/2016

“They were fine. They cleaned up some stairs and a bonus room for me. I’d give them a B. I'm not sure how likely I'd recommend them.”

Review by
05/16/2016

“The experience was good. They did a good job, they were relatively quick, and you know reasonably priced. I would give them an A grade.”

Review by
05/16/2016

“They seemed to provide the service that I wanted. He told me we might not end up seeing the results for amount of time. I'd rate them as an A.”

Review by
05/16/2016

“They do sound familiar. We actually enjoyed their service. At that point, we were trying to sell our home. They came in and did a fantastic job. They deserve an A.”

Review by
05/16/2016

“They came a few weeks ago. They were good. They cleaned a couple of chairs, a sofa, and an area rug. I would do A. They were good with punctuality and cleanliness.”

Review by
05/16/2016

“They did carpets and curtains. I think our experience was fine, I can't remember, it's been a while. I’d give them a B grade.”

Review by
05/16/2016

“They were good. I don’t actually have time now; I'm actually in another meeting. I’d give them a B.”

Review by
05/16/2016

“They cleaned upholstery stains from a professional couch, and a carpet. A one-room carpet. They deserve a B.”

Review by
05/16/2016

“They were very courteous and dependable. They were on time and they did what they said they would do. B.”

Review by
05/16/2016

“They did a great job. Everything was good, they did a good job. No problems. A grade for them.”

Review by
07/28/2015

“It was a one time carpet cleaning. They were recommended by a neighbor and they got it done quickly. I would grade them an A.”

Review by
07/28/2015

“They were prompt, on time, and offered a good price. It was my first time using them. I would grade them an A.”

Review by
07/28/2015

“I liked the approach, the whole way he handled the service call. I watched them as they cleaned the carpets. There were three or four area rugs. I would grade them an A.”

Review by
07/28/2015

“Their good, they do a great job but they are not the low cost provider. This was the first time I used them, they were cleaning carpets for me. I would grade them an A.”

Review by
07/28/2015

“They did a good job, they were very dependable and showed up on time and did a great job. They cleaned couches and a carpet in one room. I would grade them an A.”

Review by
07/28/2015

“They were thorough, professional and did a good job. They cleaned a sofa and a carpet. I chose them because someone recommended them. I would grade them an A.”

Review by
07/28/2015

“They did a good job, they made an appointment within a reasonable time and they did it quickly. They cleaned carpets and furniture. I would grade them an A.”

Review by
07/28/2015

“They showed up and the upholstery is clean. They cleaned couches and chairs. I used them a total of two times. The experience was limited but satisfactory.”

Review by
07/28/2015

“I've used them for years, they do extremely good work and they are very honest. They have done rug cleaning for me. I would grade them an A.”

Review by
07/28/2015

“There was a quick response, personable and they did a great job. They actually cleaned carpet and they were. I would grade them an A.”

Review by
07/28/2015

“They were just very personable and very thorough. They cleaned carpet in at least five rooms, it only took a couple of hours and very easy to work schedule around. I would grade them an A.”

Review by
07/28/2015

“I'm very happy with Duraclean. They did a good job. They cleaned carpets and couches that kind of stuff. They were in and out about six hours and did a great job. I would grade them an A.”

Review by
07/28/2015

“They are very professional and they come on time, and they do a very good job. I've had him clean for 15 years or so, they did upholstery this time and carpet this time. I would grade them an A.”

Review by
07/28/2015

“I thought that their service was highly qualified and highly competent and fairly priced. They were cleaning carpet and furniture. I would grade them an A. I would put excellent down for them.”

Review by
07/28/2015

“I have used them quite a few times. They do a thorough job and when they leave it looks wonderful. It's mostly my den, my living room and my hall. I've had them at least six or seven times. I would grade them an A.”

Review by
07/28/2015

“They were awesome, they actually came to my work and took care of three or four rugs. I liked that I didn't have to be at my house. I really like the way the rugs look now. I would grade them an A, I had no issues.”

Review by
07/28/2015

“Duraclean was fantastic and awesome. I would highly recommend them, and I would use them again. They were personable, professional, nice, and kind. They cleaned the upstairs carpets, and I would rate them as an A.”

Review by
07/28/2015

“I liked that they were very thorough and my carpets are very clean. It was an entire basement, the job took almost an entire day. I chose them because of a recommendation of a friend. I would grade them an A.”

Review by
07/28/2015

“They were prompt, on time and did a very good job. They were cleaning our carpet just the upstairs. We have used them twice now for the same thing. It was a neighbor's recommendation. I would grade them an A.”

Review by
07/28/2015

“They are very courteous and respectful and they do good work. They cleaned my carpets and sofa. I've used them in both capacities and multiple times. I've been referred to them by a family friend. I would grade them an A.”

Review by
07/28/2015

“They were prompt and did a good job. They cleaned some couches. There had been some water damage, from the ceiling and it was a couch and a chair and maybe some other upholstery type. I would grade them an A, we had no complaints.”

Review by
07/28/2015

“They came on time, they were efficient and then they left. They cleaned the entire place, I don't recall how long it took. This was the second time that I had them. it's actually an A, price was only issue. I would give them a B, only because I think they are very expensive. I knew that they cost and they are very good.”

Review by
07/28/2015

“They cleaned some carpets for me. They got their when they said they would, they finished faster than they thought they would, and they did a great job. I got a recommendation from a friend, it's the second time I used them. They did carpets last time. I would grade them an A. They are a little expensive but their an A.”

Review by
07/28/2015

“I like the fact that when he says he's going to do it, he does it. He does everything that he says he is going to do and I think that is what a company is about. They stand behind their name and their person. It was my bedroom carpet and the rugs around my house. I would grade them an A.”

Review by
07/28/2015

“They are wonderful, they are efficient, they're neat, they know what they are doing, they do it in a business like manner, and they do it well. They cleaned a sofa and a couple of chairs. I've used them for many years. They've done rugs carpet and all kinds of things. I would grade them an A.”

Review by
07/28/2015

“They were prompt, they were thorough, they honored what they quoted me over the phone. They were very flexible in adapting a schedule that worked for me. They cleaned carpet and a sofa. It was the first time I ever used this company. I chose them based on price. I would grade them an A.”

Review by
07/28/2015

“They were helpful, got it done quickly, and we were pleased with the results. They were cleaning chairs and upholstery. They only took a couple of hours. I used them because I had used them previously. I would grade them an A, excellent with no complaints.”

Review by
07/28/2015

“They were polite prompt and did a good job, yes they only did the sofa. I had never used them before and I don't remember why I chose them. I would grade them a B, I actually have a spot and haven't had a chance to call them. I would recommend them to someone else.”

Review by
07/28/2015

“I liked their prompt service they cleaned a carpet and a rug, the job took approximately two hours. It was my first time using them. I would grade them a B, because they couldn't get the stain out my rug, then I called a different carpet cleaner about a month later and they got it out, I probably would not recommend them.”

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