NEWPRO Home Improvement Solutions
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.6 out of 5 stars based on 3697 customer reviews. Learn about Our Research Process.
5
3040
4
75
3
298
2
147
1
137
5th year as a Best Pick Call
"For over 75 years, three generations, same-family owned and operated, NEWPRO is committed to deliver an exceptional customer journey. You can expect a home improvement partner with NEWPRO. Fast, convenient, hassle- and worry-free are synonymous with the NEWPRO name."

Anthony Cogliani | President & COO
Company Information
Services Offered
NEWPRO offers custom bath and shower replacements and surround wall systems. The company is a KOHLER Walk-in Bath and KOHLER LuxStone Shower partner. In addition, NEWPRO offers replacement windows, doors, siding, and roofing systems.
Warranty
NEWPRO offers a limited lifetime manufacturers' warranty on products and workmanship.
Company History
Founded in 1945, the company is three generations, same-family owned and operated.
Distinctions
NEWPRO was named one of Inc. magazine's Best Places to Work in 2019 and received the 2019 Family Business Award for mid-sized business of the year.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Additional Information
NEWPRO also offers tub-to-shower conversions and walk-in baths and showers.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
26 Cedar Street
Woburn, MA 1801
Hours
Mon
8:00 am - 8:00 pm
Tue
8:00 am - 8:00 pm
Wed
8:00 am - 8:00 pm
Thu
8:00 am - 8:00 pm
Fri
8:00 am - 8:00 pm
Sat
9:00 am - 1:00 pm
Sun
9:00 am - 1:00 pm
Licenses
HIC 146589, CS-110763

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.6 out of 5 stars based on 3697 customer reviews. Learn about Our Research Process.
5
3040
4
75
3
298
2
147
1
137
Sort
Filters
Best Pick Reports Reviews
Search
Review by
12/21/2022

No review comments provided

Review by
06/28/2022

“Unfortunately, I had a bad experience with NewPro. Quality is good, sales, install and customer service could use some real work”

Review by
06/20/2022

“Newpro is a wonderful company.The people of Newpro are professional in every way. The quality of their products are top notch! I have used Newpro for two bathrooms, replacement windows, and vinyl siding.”

Review by
06/17/2022

No review comments provided

Review by
06/14/2022

“Not very happy. Never got the rack installed to hold my hand held shower head. You guys seem to have problems delivering my product to finish my shower. 13,000 it should of been completed”

Review by
05/27/2022

No review comments provided

Review by
05/26/2022

“We would not recommend NewPro to friends/family as NewPro has been unable to complete our project in a timely fashion, which begun over 8 months ago. What was supposed to be a one day job has now accrued over, I’d guess, 8-10 visits from various installers. Luckily, we have a functioning shower but the lack of execution and communication has led to us using multiple vacation and personal days from work - in some cases installers have not shown, in other cases they arrive with no idea of the outstanding work (which has been reported and discussed in detail) and no parts to finish the job. Plenty of apologies but lack of execution.”

Review by
05/17/2022

“NEWPRO was very efficient and quickly rectified the problem.”

Review by
05/02/2022

No review comments provided

Review by
05/02/2022

No review comments provided

Review by
04/26/2022

No review comments provided

Review by
04/20/2022

“We hired NEWPRO to update two bathrooms and overall are satisfied with the results. The design specialist was very helpful, the work was scheduled within a reasonable timeframe and the installation was fast and smooth. We did have a couple of post-installation issues which could have been handled better, thus the 4 out of 5 stars.”

Review by
04/19/2022

“The oh was done correctly and beat expectations in service and quality. Thank you”

Review by
04/18/2022

“The workmanship was very good.”

Review by
04/18/2022

No review comments provided

Review by
04/18/2022

“They were fast to cash the check, it was a bad installation, and it took six months of chasing.”

Review by
04/12/2022

“I am happy that NEWPRO took the time to deal with any questions that I had. They answered my questions totally and I am totally satisfied with my interaction with NEWPRO.”

Review by
04/12/2022

No review comments provided

Review by
04/11/2022

“It was a great experience. I have already recommended them to others. They were wonderful.”

Review by
04/11/2022

“They were very professsional, clean and did quality work.”

Review by
04/11/2022

“I feel that they tried to provide good service, yet when they installed the shower, the product wasn't working properly. The doors were falling, the shower head was leaking, and the knob broke within a month of installation. I called them to have it repaired, but I ended up having to have it repaired before they could get there, and they never reimbursed me. Also, they had a change in management during that time and for a while I didn't have a contact or know who to call. I am disappointed, and I would not use NEWPRO or recommend them to anyone.”

Review by
04/10/2022

No review comments provided

Review by
04/09/2022

“4 projects with New Pro, 4 great experiences!”

Review by
04/09/2022

No review comments provided

Review by
04/09/2022

“I was a little disappointed how much smaller the windows were. I didn’t realize the insets would make them that small.”

Review by
04/09/2022

No review comments provided

Review by
04/09/2022

No review comments provided

Review by
04/09/2022

No review comments provided

Review by
04/09/2022

No review comments provided

Review by
04/09/2022

No review comments provided

Review by
04/09/2022

No review comments provided

Review by
04/08/2022

“They are really good, and I like them.”

Review by
04/08/2022

“They are very responsive, but sometimes the workers they send out don't take care of the work they are doing. I have to call back and get things rectified. The last guy was very nice, when he was using this caulking gun I heard it fall three times. I was in my basement. I looked, and sure enough there was a chip in the tub and two scrapes. I just called the other day for them to come rectify this matter. I didn't feel like that was okay, that he did that and just left.”

Review by
04/08/2022

No review comments provided

Review by
04/08/2022

No review comments provided

Review by
04/08/2022

No review comments provided

Review by
04/08/2022

No review comments provided

Review by
04/08/2022

No review comments provided

Review by
04/08/2022

“They installed some windows. They are very good windows. They are really tight. We used to get a lot of cold in the room and that doesn't happen anymore. They are good quality windows.”

Review by
04/08/2022

No review comments provided

Review by
04/08/2022

No review comments provided

Review by
04/08/2022

No review comments provided

Review by
04/07/2022

“It was absolutely wonderful.”

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

“They very professional, cleaned up after themselves and the product is a nice, sturdy, product.”

Review by
04/07/2022

“No way No communication with me. Workmanship was not the best and when I had an issue with the shelves in the shower separating from the wall I called and left voicemails. I waited over 3 weeks before I heard from anyone and that only happened because I contacted the Woburn office.”

Review by
04/06/2022

“The price was great with no pressure sales. The workers arrived on time, did a great job, and left the area clean.”

Review by
04/05/2022

No review comments provided

Review by
04/05/2022

“Agree”

Review by
04/05/2022

“I have been dealing with NEWPRO for 30 years, and I'm happy with them.”

Review by
04/04/2022

No review comments provided

Review by
04/04/2022

No review comments provided

Review by
04/04/2022

No review comments provided

Review by
04/02/2022

“The professionalism from everyone that I came in contact with was exceptional. The team arrived on time each day despite bad weather and never once complained. They answered all my questions and if there was something I wasn't happy with, it was fixed immediately on the spot. Everyday the areas were cleaned up and it was like they had not been there. I would recommend NEWPRO to anyone I come in contact with and I thank them for excellent job on my siding and new windows.”

Review by
03/29/2022

No review comments provided

Review by
03/29/2022

No review comments provided

Review by
03/29/2022

No review comments provided

Review by
03/29/2022

No review comments provided

Review by
03/29/2022

No review comments provided

Review by
03/28/2022

No review comments provided

Review by
03/28/2022

No review comments provided

Review by
03/28/2022

No review comments provided

Review by
03/28/2022

No review comments provided

Review by
03/27/2022

No review comments provided

Review by
03/26/2022

“We have already had 3 projects done with Newpro. This is the 4th project with the company, and we are absolutely satisfied with Newpro. They have perfect quality, and they are extremely professional and quick, and their product is real. They are always available to answer questions. We don't have to worry about them finding contractors; they are in and out, fast, professional, and we are totally satisfied.”

Review by
03/26/2022

“These people worked in the most horrific conditions, 4 or 5 snow storms, 50 mile winds, worked every day, very hard workers and very conscientious. I am very pleased with them, Hard to find anybody who does that.”

Review by
03/24/2022

No review comments provided

Review by
03/24/2022

“Everyone was polite, respectful, and kept us apprised of the estimated installation time in a very challenging situation.”

Review by
03/24/2022

No review comments provided

Review by
03/24/2022

No review comments provided

Review by
03/24/2022

No review comments provided

Review by
03/24/2022

No review comments provided

Review by
03/23/2022

No review comments provided

Review by
03/23/2022

No review comments provided

Review by
03/22/2022

No review comments provided

Review by
03/22/2022

No review comments provided

Review by
03/22/2022

No review comments provided

Review by
03/19/2022

No review comments provided

Review by
03/19/2022

No review comments provided

Review by
03/18/2022

No review comments provided

Review by
03/17/2022

No review comments provided

Review by
03/17/2022

No review comments provided

Review by
03/17/2022

“I think the workman was easy to deal with. They were very polite and it was a good experience.”

Review by
03/16/2022

No review comments provided

Review by
03/16/2022

“Yes the quality and warrant is great”

Review by
03/16/2022

No review comments provided

Review by
03/15/2022

“Great people and products. Helpful scheduling.”

Review by
03/15/2022

No review comments provided

Review by
03/15/2022

No review comments provided

Sort Grades
High - Low
Low - High
Sort Date
New - Old
Old - New
Search