Tiger Bath Solutions
3rd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Tiger Bath Solutions has received 4.5 out of 5 stars based on 192 customer surveys.
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3rd year as a Best Pick Call
"No matter what your bathroom renovation needs are, Tiger Bath Solutions will be able to handle the job with precision, care, and efficiency. Our long-lasting, low-maintenance showers and bathtubs are perfect for any household. We work tirelessly to execute a convenient renovation that better suits your lifestyle."

Ron Varek | Director of Operations
Company Information
Services Offered
Tiger Bath Solutions offers an array of one-day bathroom remodeling services, including full bathroom remodeling, walk-in tub installations, tub-to-shower and shower-to-tub conversions, and shower and bathtub renovations.
Company History
Tiger Bath Solutions is a division of HomeWerks, a remodeling company founded in 1996.
Employee Information
The company states that employees must meet its experience requirements and professional qualifications. Employees wear uniforms.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

Tiger Bath Solutions has received 4.5 out of 5 stars based on 192 customer surveys.
5
137
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34
3
10
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11
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/27/2018

“I liked the job, and the insulation was great—but all the baloney that went on with the office was not positive. It finally got resolved because I kind of gave up on it, over a year ago. They called me and told me if there was anything I need which was another issue, that I thought was a problem— I told them it probably would be nice to have a heated seat. The guy said, ‘Do you need any windows, or roof, or this, or that?’ I told him we could use it. He said someone had to come out and measure it, so I made an appointment for last Wednesday. Then I got a call back that they didn’t have heated seats, so I said there was no need for an appointment. I couldn’t use the gift cards for the restaurant. I only have a smart phone; I don’t have a computer. It wouldn’t take the code. I told them that over a year ago, and they said they would send me a check instead, and I could do whatever I wanted with it. I never got it, and I gave up about it. With all this starting with them calling me over a week ago, I finally did get the check. I had asked, a year ago also, for a manual for the tub, and I never got it. They sent me a copy of the warranty certificate, which I already had, and I gave up. Then, with all this going on recently they sent me copies of the manual, which was great—finally. They sent me the check, which was great, finally. Then they called me back to ask when they could reschedule. I asked them did anybody do their work. I told them the reason they were not coming out was because they didn’t have what I was asking for, so that’s why was I rescheduling. It is as if nobody knows how to look up notes or follow through. As far as the clerical side of things, or the administrative side, it seems like the left hand does not know what the right hand is doing. Overall, because of all that baloney, I'd give them a C. The guys did a nice job. They were professional. They did it in less than a day-and-a-half. I have no problem with that. I like that part of it. The customer service leaves a lot to be desired. As far as the installation, everything on that end was fine. It was just all the rigmarole and baloney, and everybody dropping the ball; that was just a frustrating experience when you’re making a $17,000 purchase that you’re paying on for five years.”

Review by
02/27/2018

“We hired them for a shower install. I'm not one hundred percent happy with it. It took much longer than it was supposed to take. The guy broke my toilet, which I had to go buy the toilet and install it, and the toilet's not nearly as good as the one he broke. I had a little bit of patch up and painting to do to finish the job. So, it works, but I wasn't a hundred percent thrilled with the work that was done. Overall, I would give them a C. I did find that they did not seal the entire wall that was behind the plastic shower that they were supposed to. As far as customer service, I did go dancing through hoops, and they danced through hoops and stuff like that and answering things. It ultimately wasn't what I had requested, and then they left some stuff and had to go and add it back in. It just took too long. I didn't have to deal really with customer service afterward. I complained about one or two things, but that was about it. I didn't per se notice. He didn't show up one of the days that he was supposed to come, when he took time off, that's because he ended up getting put on some other job, so he couldn't make it until a day later. Then he worked on it for a day and then didn't come back for a week to finish it. I didn't bother wasting my time. Simple stuff is meaningless.”

Review by
02/27/2018

“We're not very happy with it at all. First of all, it's very slippery. They gave us the stuff to put on it; it doesn't work. All it did was turn the tub a rusty yellow color, and I can't get it off. They deserve a D. Their quality of work was very well; it was just that the floor is so slippery, I had to put a floor mat in there for him, so he wouldn't fall. And I've had them out to fix the floor, and it still isn't right. It's discolored, and it just looks gross. The customer service was good. I wouldn't recommend them.”

Review by
02/27/2018

“They were fine. The young man that installed our unit deserves—I don't know how much they pay him, but they should pay him more. He was really—I can't say enough about how good he was and what the job he did was. It was a one man job. I offered to help him carry out the old bathtub and a few things, and he wouldn't even let me help him. He did it all himself. It was amazing how he did it, so I was very pleased with the installation. He gets an A+. I could find no fault with it.”

Review by
02/27/2018

“They were fine. I have no complaints at all. They did a very nice job. They were very clean, very professional, and I love the job. The grade I would give them is A+. They did a very, very fine job, and I was very happy with them. I’m very happy not to have any more work, but they did a walk-in shower and took out the old tub. It was a fairly labor intensive job, and Tiger Bath Solutions did a very nice job.”

Review by
02/27/2018

“The work was done promptly. I'd give Tiger Bath Solutions a B. The quality of work was better. Their customer service is pretty mediocre. Showing up for the job on time was not a problem; it was just getting them out there and getting the part ordered which took forever. That was the only problem I had with them.”

Review by
02/27/2018

“The only problem is that the force from the showerhead is not very strong. That's the only problem that I have. What that mean is I'm going to have to go out and buy a whole new system in terms of a showerhead because the water is weak, but aside from that that's it. I'd give them a B+ overall.”

Review by
02/27/2018

“They did an excellent job, and I love it. They were very professional and efficient, and they did a great job. They did all the corners, and it installed itself. They did an excellent job. Overall, I would give them an A+. They were excellent. I already have recommended them.”

Review by
02/27/2018

“I didn't like the job that they did. I tried to address it with them before, and nobody replied to it. I tried to make a claim. They gave me a hard time until they finally decided to do it about the caulking, so I decided to leave it alone. I'd give them a C.”

Review by
02/27/2018

“I had a very good experience with them. Their product was excellent. Their service was great. Service was quick, and I didn't have any complaints. I really was happy with the work that they did. Overall, I would give them an A+.”

Review by
02/27/2018

“The salesman was professional; he was very informed about the product, and that's about it. The price was good—the price was reasonable. There were no complaints. I'd highly recommend them.”

Review by
02/27/2018

“It was fine, but it's been less than a year and part of the product is coming loose. I would grade them a B. They seemed to know what they were doing; their product is just coming apart.”

Review by
02/27/2018

“It was OK, alright. I liked the experience. I’d give it an A. They're good. The only thing is that I wish is that I had a heated feet instead, but that didn’t come out until later.”

Review by
02/27/2018

“Because if it hadn't been good, I would not have brought those guys back to do windows. Just working with them—they are good. I would grade them a B. I had no major problems.”

Review by
02/27/2018

“For how long it took them to do the repair, I would grade them a B. The quality was fine of the product, the customer service was fine. And the punctuality was good.”

Review by
02/27/2018

“I had a positive experience. It was good. It was a fair price, not that cheap but I'm pretty much happy with it. I had no complaints with Tiger Bath Solutions.”

Review by
02/27/2018

“With the product, it wasn't so much of a positive experience. I would give Tiger Bath Solutions a B. I still have not had my stuff fixed.”

Review by
02/27/2018

“They were very professional, they were honest, and they did a great job. And they cleaned up. Tiger Bath Solutions deserves an A+.”

Review by
02/27/2018

“It was excellent, in fact. They did what we wanted. They're excellent. There's no complaints. I'd highly recommend them.”

Review by
02/27/2018

“They were just very professional; cleaned up after themselves, polite, on time. I would give them an A overall.”

Review by
02/27/2018

“It was very good. Very polite, and very gentlemanlike. I would give them an A+. I would highly recommend them.”

Review by
02/27/2018

“I like the guy who came and did all the work in one day. I would give Tiger Bath Solutions an A+.”

Review by
02/27/2018

“They did the job, and it works well. We are happy with it, so we would grade them an A.”

Review by
02/27/2018

“They were courteous, worked hard and out in one day. I would grade them an A+.”

Review by
02/27/2018

“Nothing in particular. I would grade them a B. It took four days; that's OK.”

Review by
02/27/2018

“They did the job. The job is very good.”

Review by
02/27/2018

“It was a positive experience.”

Review by
02/27/2018

“It was a positive experience.”

Review by
02/27/2018

“I had a positive experience.”

Review by
02/27/2018

“I had a positive experience.”

Review by
02/27/2018

“I'm satisfied with them.”

Review by
11/14/2016

“They redid a bathroom in my basement. I'd give the experience a B+.”

Review by
11/14/2016

“There's a couple of things. Some of the caulking's came out, so I did intend to call them. Otherwise, I think it's been fine.”

Review by
11/14/2016

“I had a new soak tub put in. I'd give the experience an A+. I'd recommend them. Their service was faster than I expected. It was quick.”

Review by
11/14/2016

“They redid my bathtub into a shower for me. I'd give the overall experience an A. I liked the fact that it could be done in one day's time.”

Review by
11/14/2016

“They put in a new walk-in shower. I'd give the experience a B. We had a little problem with punctuality. They did a nice job on their expertise.”

Review by
11/14/2016

“We had a bathtub and a surround replaced. I'd give them an A+ grade overall. Everything that they presented was promised and delivered in the timeframe and quality they indicated.”

Review by
11/14/2016

“I had an old-fashioned bathtub and they took it out to put a shower in. I'd give the experience an A+. Everything was very good. It was good when you've got an old fashioned house and you get a new shower. I’m going to like it.”

Review by
11/14/2016

“Right now, we're still waiting for some repairs to be done. It was OK, it could have been better for the money I spent. So right now, we're in the process of getting some repairs done to the bathroom with Tiger Bath. They did work on the bathroom. They were pretty good. I would give them a B.”

Review by
11/14/2016

“We've had problems. We've had shelves in our bathtub fall and it needs to be resealed. Right now, we're very unhappy because our shelves are not sealed. They told us that once it was sealed, it would be fine and it's not fine. So, right now we have a very bad experience. When the workers were out here, they were wonderful. We were happy with everything, but the sealing. Right now we have to call the staff, because we're really unhappy.”

Review by
11/03/2016

“They  did very good work and I'm very happy with them. They put up new tile all the way up to the new ceiling, new tub, new faucet, and new a showerhead. They were done in a day. They left me no mess. They cleaned up after themselves very well, no problem. I was very happy with it. I'd give them an A+ across the board.”

Review by
11/03/2016

“They were fine. They put the walls up in my bathroom, stripped the tiles down, and put that up enclosures for the shower. It was the job that they did and they got out. I'd give them an A grade.”

Review by
11/03/2016

“They  took out an old bathtub and put in a walk-in shower. They were done in a day, that was the best thing. I'd give them an A+ rating overall for the experience. They were fine.”

Review by
11/03/2016

“They  installed a bathtub. They were hardworking, did a very thorough job, and finished everything up in one day. They're an A+ company. I would recommend them in a second.”

Review by
11/03/2016

“It was a shower. They were personable, fast, and clean. They did a very, very good job. I'd give them the highest rating. I have no complaints.”

Review by
11/03/2016

“They  did great work. They installed a new shower, tub, and a glass window (sounds like). I'd give them an A+.”

Review by
11/03/2016

“They were pretty good. They installed a walk-in shower. I'd give them an A. I have no complaints about them.”

Review by
11/03/2016

“They put in a new shower. They explained things as they went along and cleaned up well afterward. They get an A+ from me.”

Review by
10/28/2016

“I don't like that the shelf fell off within six months. It was alright.”

Review by
10/28/2016

“The guy took too long and it cost more than what it was quoted. I'd give them a C.”

Review by
10/28/2016

“They were excellent, no complaints, and I would highly recommend them. They did a good job.”

Review by
10/28/2016

“I had no problems at all with them. I'd give the total experience an A+ rating.”

Review by
10/28/2016

“I had no problems. Everything was fine. I'd give them an A.”

Review by
10/28/2016

“They did a very good job. I have no complaints about Tiger.”

Review by
10/28/2016

“They were excellent, no complaints.”

Review by
10/28/2016

“They were excellent. I had no complaints.”

Review by
10/28/2016

“It took more than a week to get done. I'd give them a C.”

Review by
10/28/2016

“They  did the work for my dad. They were terrific, they were great.”

Review by
10/28/2016

“I liked the quality of the replacement. We did have a little issue, so I'd give them a B. I'd most likely recommend them.”

Review by
10/28/2016

“They did what they were paid to do. They did a good job and I had no problems. They were excellent and I would recommend them.”

Review by
10/28/2016

“Everything they did was professional. They cleaned up and were as noiseless as we could be. We had no problems getting around them and stuff like that. I was happy with their work. I'd give the experience top ratings. They came over when we called, and when we were going to change our minds, they came right away. I already have recommended them.”

Review by
10/28/2016

“I had a positive experience with the people that came here. The only thing I didn't get a positive experience with: they had offered a Walmart 2 dollar gift card with this, but they gave me a 2-dollar card for Tiger Bath Solutions—I don't need that. That was the disappointing thing for me. The quality of work was excellent. The people that worked here, the customer service was excellent. The customer service when I reported the thing about the gift card, they were poor. They sent me the wrong card and I was very disappointed. No one even called me back to check or follow up on that.”

Review by
10/28/2016

“They did a shower installation. The contractor was supposed to have it done all in one day and he didn’t do it in one day. It took him two days and I had to call on the second day. Since I only had one bathroom, it was very inconvenient. But he did an excellent job when he did it. I'd give the total experience a C. I think he didn't have another job after me so he was not in a hurry to finish up and I ended up having to call the company. They called him back and had a bit of a conversation and then he did finish up the past. They were okay, they did a good job. I can't complain about the actual job that they did. I think I got what I paid for but they didn't give me a deal. The reliability of the contractor was very poor.”

Review by
10/28/2016

“The sales person promised us that we could buy a shower door. If we didn't buy it from them, we could buy our own shower door and that the installers would install it. The installers came, they had no idea about the shower door. My husband had to help them through the entire process. We called the company and the company said the installers shouldn't be installing any other door that's not the company's door. There were nice guys that came out to do it, a certain sense that maybe they weren't real proficient at it. The little shelves that they put in that were just stuck on with double stick tape and now they've started sagging and needed to be removed. I'd give them a C overall. They were really good on cleanliness.”

Review by
10/18/2015

“They did everything they said they were going to do when they were going to do it and I've only had one call back for them for something minor but they come back tomorrow to take care of it. They replaced two tubs with shower type stalls. Customer service was good. I'd give them an A.”

Review by
10/18/2015

“In the end, it was good, but it was negative up until the end. It wasn't a one-day installation—it was a one-week installation. They did a bathtub and a surround. The first tub had a leak, so they had to order a new tub. I think they deserve a D.”

Review by
10/18/2015

“I just liked the finish. They put in a tub and the surround walls. Customer service was good. I would recommend them. We'll give them a B.”

Review by
10/18/2015

“They were quick, they cleaned up their mess, and they did a good job. They put in a shower enclosure. The customer service was very good. Everything was perfect, and I'd recommend them.”

Review by
10/18/2015

“They did what they said they were going to do. They put our bathroom showers in.”

Review by
10/17/2015

“They did a bath to shower conversion. Customer service was good. I had no issues.”

Review by
10/17/2015

“I would just give them all high marks. They did two bathrooms for us—two baths. One, they converted into a shower, and the other, they put a new tub and shower in.”

Review by
10/17/2015

“The installer was great, he was very knowledgeable, he was very quick, he knew exactly what to do and just went and did his job and that was that. And he was very nice, very pleasant. They put a shower in, they replaced a shower. They were fine. The installer I would give an A and the salesman I would give maybe a C, we just didn't care for him. He sounded like a huge fake.”

Review by
10/17/2015

“They did a very good job and did everything they promised to do. They took out an old bathtub and installed a new shower for us. The customer service was good. They did everything they were supposed to do when they were supposed to do it. They're expensive, but I would highly recommend them. I'd give them an A.”

Review by
10/17/2015

“I liked everything. From the sales lady to the two guys that installed it, it was very professional. We love the walk-in shower. The removed our bathtub and put a walk-in shower in. They did the plumbing and the full shower enclosure with a shower ceiling. It's great. I would recommend them. I would have to go with an A+ for them.”

Review by
10/15/2015

“The whole process was very simple like in terms of there was not back and forth kind of thing. And the installation process was really good, the installation folks were really good so overall we received a very positive experience. They did a bathtub restall, it was a bathroom remodel. We chose them because of the cost. I would give them A.”

Review by
10/15/2015

“They did it one day, they did a nice craft job and I had no issues. They were fine. They took an old tub out and put a new shower in. It was my first time using them. I thought customer service was very good, they were personable, they did a good job so I have nothing bad to say. I'd give them an A, honestly I would.”

Review by
10/15/2015

“Their customer service was very good. They were installing a shower. They just did a good job. It's a good job. I keep meaning to contact them for small issues, just one part that I actually haven't reported to them yet. One of the rings on the grab bar is loose.”

Review by
10/15/2015

“They were professional and were just nice, worked well and answered questions. I thought they were professional. They change the bath enclosure to a shower. I just saw they had some gimmicks going on, discounts or whatever and they said they could have it in Monday. I'd say A.”

Review by
10/15/2015

“They were very nice, we're very happy with them. They came in, they gave us a nice price, the guys who came in and installed it were very nice, they were efficient, we had a good time. They changed out our bathroom, they cleaned up, they went home, we said thank you. They were very good.”

Review by
10/15/2015

“It all went smoothly and timely. They made the delivery dates they said they would. They were on time and without any glitches, so it was good. They put in a walk-in tub. I suppose if I were going to do any further remodeling, I would use them. I'd say they were excellent.”

Review by
10/15/2015

“It wasn't very positive. I had to hassle all the way through, from the beginning to the end. They came in, and they measured the bathroom. Then, they came to install it, and they brought the wrong size. They wanted to build out my walls, and that's not what we discussed. It wasn't in the contract. Finally, we got it resolved. Then, a guy came in and quoted the first half. They said that they couldn't build out the walls, so they were just going to leave that. I said, ‘Oh, forget it. I don't want to even do this.’ The shower they tore out, they left on my front porch. They left it just sitting there. They didn't take care of it. They didn't bring it to the garage or anything. I had to move it all myself. Then, they sent one guy to do a two-man job. I had to help the guy when they finally got the right base to put in. We put the walls up, but they were too big for the guy. It was a hassle—the whole thing. I asked him not to cut any of the stuff inside the house, and he cut a whole bunch of walls of the shower and left dust all over. It was a mess. I won't recommend them to anyone. I had to hire my own plumber to come in because the guy they sent to do the plumbing wasn't a certified plumber. He had to do certified plumbing inside the wall for the drain. When they first pulled it out, they left it running and dripping onto the floor. I had to put a bucket there and call my plumber to come and fix it.”

Review by
10/15/2015

“That's who put three showers in my house. They were very nice. Their customer service was very great. My husband found him, I don't know how. The kid himself who came here did a good job but the company did not do what they said. I shouldn't owe them a dime right now but I don't know. The guy that came here he was good and I have no complaints about that. I have no complaints about the shower. The customer service wasn't good. It had to do with the sales rep, every time I called to get this thing straightened out because a couple things weren't done and they tried to bill me for it so that way I would say it was poor. I checked out a couple other companies and seemed like they had everything I wanted and everything they said they were going to do was right up my alley but it didn't happen that way. A B, the work was good.”

Review by
10/15/2015

“I'm sorry I didn't get the Jacuzzi; I just ordered the plain tub, and I wish I could've ordered that; I was so excited to get the new tub that I forgot. The customer service was fine—very, very fine. They installed a bathtub, and it's real nice. I enjoy it very much. I told my husband I need one of those. I really can't get in the tub anymore; for us, it's kind of hard, so we decided to try this, and it turned out to be very good. I would give them an A for excellent work.”

Review by
10/15/2015

“We've been very happy with our walk in shower. We had no problems with the installation, with the men that worked here, we were very pleased with the whole thing. I would give them an A.”

Review by
10/15/2015

“The quality of the work, the professionalism of the workers and the price made the experience positive. They replaced a bathtub and put in a new surround and bathtub and shower and everything.”

Review by
10/15/2015

“The salesperson all the way down to the people who installed it made it a positive experience. They actually replaced a whole shower unit. Their customer service was phenomenal. I would say they’re an A-grade company.”

Review by
10/15/2015

“It was a very positive experience. From the sales rep to the workmen, everything went very well, and I'm very pleased with both the bath and the shower stall that were put in. That's about it. I’d give it an A grade.”

Review by
10/15/2015

“I had a very good experience with them. I was pleased with the work that they did. They did my bathroom. Between one and ten, their customer service was a ten.”

Review by
10/15/2015

“They did a nice job, and I would give them an A.”

Review by
10/13/2015

“Tiger Bath Solutions did a very good job.”

Review by
10/13/2015

“They took out the bathtub I replaced it with a shower only. Excellent.”

Review by
10/13/2015

“They did bath work. They put in the tub. Everything is working out fine. They put a bath in there.”

Review by
10/13/2015

“Everything's fine, we enjoy both things that we got from them. They turned a tub into a shower.”

Review by
10/13/2015

“They were fast, efficient, and tidy. They replaced the bath. It took them one day. It was a huge job. They went all the way to the studs on the inside and did a lot of plumbing work. Their customer service was excellent.”

Review by
10/13/2015

“It was OK. It was a bath. It took them two days. They cleaned up. Customer service was fair. I'd give them a B, I'll have to sit down and think of the things they did to make it an A. There were a few issues.”

Review by
10/13/2015

“I liked that it was done so quickly, in two days. They tore out a tub and put in a shower. They cleaned up. Their customer service was good too. I just liked the finished product.”

Review by
10/13/2015

“It was very positive. They were friendly, they were quick. They replaced a bathtub. It maybe took 6 to 8 hours, it wasn't too long. I would recommend them. I would give them an A.”

Review by
10/13/2015

“I liked the shower that they put in and it was completed in one day. They took a bathtub out and put in a free standing shower. It was clean. I had no problems with them.”

Review by
10/13/2015

“I would not recommend them. The part they were supposed to do, they never did. I had two bathrooms done. They were supposed to put the rods at different levels in both of them, one being higher and the other being normal. They came and lowered the one which was higher, left me with some holes there, and never fixed them. The customer service was all nonsense. If I tell them, 'OK, I can get it fixed,' they say, 'OK, your warranty goes out of the wall.' If I tell them to fix it, they say, 'We cannot fix the holes in the fiberglass.' They are a nonsense kind of company. They say something and do something else. I would definitely give them a negative grade, and I would not recommend them to anyone. They’re a D.”

Review by
10/13/2015

“We had a few problems and they were real good of taking care of stuff and getting in here and getting the work done. I was happy. The people that were here that actually did the work, they were fabulous. Because I had two separate - I had the guys that came in and put the shower in and then a different crew had to come in and put in the doors and both of them were really good. They had problems and had to keep calling back and forth but they stayed and they did the work and got it done and I was very pleased. They put in a shower, took out a tub and put in a shower system with sliding doors and stuff. I'd give them a B, there was a couple little problems. It wasn't their fault but it was Tiger's fault, it wasn't the guys working. What happened was is they when the salesman was here and took all the measurements and the people did all their stuff they measured the doors wrong so we had the wrong size doors so these guys couldn't finish their work that day. It wasn't the guys that were working it wasn't their fault but it was Tiger's fault because they did this wrong so I would only give them a B but they took care of it, it was OK but that would be the reason.”

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