Raindango! Remodeling
2nd year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Raindango! Remodeling has received 4.4 out of 5 stars based on 70 customer surveys conducted through GuildQuality.
5
45
4
15
3
3
2
5
1
2
2nd year as a Best Pick Call
"Family owned and operated for over 15 years, Raindango! Remodeling has become a leader among Dallas and Fort Worth's full-service home remodeling companies. We continue to provide experience, expertise, quality craftsmanship, and superior customer service. Raindango strives to put the wow in now!"

Joelle McNay | Internal Operations
Company Information
Services Offered
Raindango! Remodeling offers complete residential interior renovation services for kitchens and bathrooms. The company also creates open-concept living rooms; provides water damage repair and restoration; and offers on-site design consultations and showroom appointments.
Minimum Job
The company requires a $7,500 job minimum.
Warranty
The company offers a one-year warranty on labor.
Company History
The local, family-owned-and-operated company was founded in 2004.
Employee Information
Employees wear uniforms.
Additional Information
Raindango offers products from a variety of brands, including Bertch, Kohler, Delta, Top Knobs, and Amerock.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
1614 Surveyor Boulevard
Carrollton, TX 75006
Hours
Mon
9:00 am - 4:30 pm
Tue
9:00 am - 4:30 pm
Wed
9:00 am - 4:30 pm
Thu
9:00 am - 4:30 pm
Fri
9:00 am - 4:30 pm
Sat
9:00 am - 1:00 pm
Sun
Closed

Compiled Score:

Raindango! Remodeling has received 4.4 out of 5 stars based on 70 customer surveys conducted through GuildQuality.
5
45
4
15
3
3
2
5
1
2
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
12/01/2020

No review comments provided

Review by
12/01/2020

“Manuel. He did great work on carpentry and we wish we could have him do other things around our house!”

Review by
12/01/2020

No review comments provided

Review by
10/18/2020

“Every single person working for Raindango was a true craftsmen, responsible steward of our property and pleasant to work with. Raindango gave of numerous reasons to trust their expertise.”

Review by
10/15/2020

“Very pleased with the way my bathroom remodel turned out.”

Review by
10/15/2020

“Workmanship is very good, especially on flooring, paint, cabinetry and tile. Also, subcontracted stone countertops was very good. Overall, communication could have been a little better, but I would not hesitate to use Raindango again.”

Review by
10/15/2020

“Design and workmanship were outstanding. They were flexible when I had a few change orders and those did not slow the project down.”

Review by
10/14/2020

“The whole project met our expectations.”

Review by
10/14/2020

No review comments provided

Review by
10/14/2020

“Raindango Residential Services was very good at communicating and helping me manage the project from a distance.”

Review by
10/14/2020

“I would like to recognize Marco for exceptional service.”

Review by
10/13/2020

“The crew clean up daily, polite and skilled”

Review by
10/10/2020

“Workers were all very friendly and nice. Final product is excellent. Would be 5 stars, except we had to sort out a lot of payment issues that were really the result of Raindango's poor record keeping.”

Response by JOELLE McNay
Thank you Zach for your review. We've made changes to our processes and accounting system to improve that area of service. We value our clients and strive to excel in every aspect.
Review by
10/08/2020

“No areas of service were exceeded.”

Response by JOELLE McNay
Dear Donald in Plano, We apologize your experience wasn't what you had hoped for. If you’re open to discussing this further, please call us at (214) 550-3400 and ask to speak with William, our General Manager. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.”
Review by
10/07/2020

No review comments provided

Response by JOELLE McNay
Thank you for the great feedback. We try really hard to provide a good experience for our homeowners. We appreciate you taking the time to tell us about your experience.
Review by
10/07/2020

“My experience with Raindango was a fiasco. My salesperson, David Valdez, was a good guy stuck in crazy mess of an organization. Ms. McNay was excellent at her job and customer service. If it weren't for her, I would have submitted this review to Yelp, Facebook, Angie's List and any other review site I could find. Owner Cole Lowry spent his time making excuses and trying to dodge his responsibilities - financial and otherwise. The first supervisor for our job didn't bother to communicate with us, and workers told me he didn't communicate with them either. One outcome was that he never told the tile setters what the design was supposed to be. This resulted in having to tear out all of the tile they laid, and redoing it. It also resulted in a design error that ultimately rendered our expensive shower door useless. Chris quit his job, and we got supervisor 2 who was never around, and acted impaired when he was here. I could go into mountains of detail that I documented, but suffice it to say that our 3 week remodel took 4 months, and then we had to have them back for repairs. I will never know how these clowns got the excellent reviews in the Best Picks.”

Response by JOELLE McNay
Pam, Thank you for your review. The scenario you describe is not normal or standard for our company. We take this seriously and have made modifications to our staff and communication processes. We value our clients and your input will only help us improve.
Review by
10/06/2020

“The primary workers Marco and Juan were exceptional”

Response by JOELLE McNay
Thank you for speaking so highly of our team. We take pride in our work and it's awesome to have a 5 star review from you.
Review by
10/06/2020

“I do not recall the names - but the crew that did the carpentry and painting was really great.”

Response by JOELLE McNay
Thank you for your review. We strive to provide quality craftsmanship to every client.
Review by
10/06/2020

“Workmanship is very good. workers are courteous and professional”

Response by JOELLE McNay
Thank you for taking time to leave a review. Our company prides ourselves on professionalism and quality workmanship. We appreciate your feedback and look forward to your next project.
Review by
10/06/2020

No review comments provided

Response by JOELLE McNay
We enjoyed working with you and completing your Primary bathroom. Thank you for the excellent review and we can't wait to start the next phase.
Review by
10/06/2020

No review comments provided

Review by
10/06/2020

“am very pleased on how the job turned out especially when I had to select different kitchen cabinets. I would use them again and refer others to Raindango. In fact my sister-in-law referred them to me.”

Review by
10/06/2020

“Overall very happy with the bathroom remodel and value for the money spent.”

Review by
10/06/2020

“I'd worked with the company previously with an insurance claim. I was pleased with the staff and the quality of work. In between projects there was some staff changes due to Covid. The project manager we had worked with was no longer with the company and that made a huge difference. I originally had them in mind for multiple projects, but by the end of the last job, I won't be hiring them again. My project was made to feel high priority until the last stretch when I guess a higher value project took priority. I was left with a barely functional space wondering when they would finish the job before my deadline.”

Review by
10/05/2020

“Installation of the french doors, and the refinishing of the cabinets in the kitchen.”

Review by
10/02/2020

“The project manager who came to our house and quoted the project seemed like he was sharp and a good communicator, but that is not who was assigned to my project, and I regret not pushing back on this. One reason I hired them is that they had a project management system that I thought would keep the project organized and on track, but my project manager did not use it at all and communication was terrible. Did not meet my expectations, based on previous experience, of the service a general contracting firm normally provides.”

Review by
10/01/2020

“Very professional work. Rebuilt inside after fire.”

Review by
10/01/2020

“Tracy was a fantastic project manager! This tile and paint teams were also exceptional.”

Review by
10/01/2020

No review comments provided

Review by
10/01/2020

No review comments provided

Review by
10/01/2020

“The work itself is lovely and I would still recommend them, but with the caveat that your schedule will slip and communication is not their strong suit.”

Review by
07/08/2019

“My husband and I are very happy with the work and the quality and the workers have come back to fix anything needed.”

Review by
07/02/2019

“We love the design work. We didn't have to provide much direction. They were able to come up with the design, given the space.”

Review by
07/02/2019

“I would like to recognize Allen for his exceptional service.”

Review by
06/06/2019

“I have already recommended them.”

Response by JOELLE McNay
Thank you very much for recommending us! It's the greatest compliment for our company and crew!
Review by
06/06/2019

“I would like to recognize Joell.”

Response by JOELLE McNay
Thank you Erica. We hope you are enjoying your new space.
Review by
06/04/2019

“Good Company to work with.”

Response by JOELLE McNay
We appreciate your comments.
Review by
06/04/2019

“The crews were trustworthy and great. The office staff were helpful, the plumber was wonderful and the consultant who helped draw up plans for the space at the beginning was wonderful.”

Response by JOELLE McNay
We take pride in our crew and the quality of people we hire. It's awesome to have this feedback.
Review by
06/03/2019

No review comments provided

Response by JOELLE McNay
Thank you for completing a review for us.
Review by
06/01/2019

No review comments provided

Review by
06/01/2019

“I walked into their facility, and I was the first walk in they ever had. They usually don't come out as far as they did, but they went above and beyond to help me out and get me what iI was looking for. I am considering using them to redo another part of my house as well. ”

Response by JOELLE McNay
Thank you Theo for the kind words. It was a pleasure working with you. You'll need to stop by our new location in Carrollton. Regards, Joelle
Review by
06/01/2019

“I would like to recognize Alan Quintana for his exceptional service.”

Response by JOELLE McNay
Thank you for the kind words. It was a pleasure working with you.
Review by
06/01/2019

“I would like to recognize Alan, Cole, and Mark for their exceptional service.”

Response by JOELLE McNay
thank you Sam. It was a pleasure working with you. We look forward to servicing you on your next remodel.
Review by
06/01/2019

“Tracy did a great job and communicated well. Thank you!”

Response by JOELLE McNay
It was a pleasure working with you. We look forward to your next project.
Review by
06/01/2019

“It's been over two years, so I don't even remember who I worked with.”

Review by
05/31/2019

No review comments provided

Review by
05/31/2019

“The company was good and the workers were great but the supervision was weak.”

Response by JOELLE McNay
Thank you for your honest feedback. We are always looking for ways to improve our company and service. Recently, we made some supervision changes to better serve our clients.
Review by
05/31/2019

No review comments provided

Response by JOELLE McNay
We work hard to deliver a level of customer satisfaction that far exceeds every customer's expectations. Unfortunately, in this case, it seems we failed to provide that. We've made changes within our company management to improve our clients satisfaction they deserve.
Review by
05/29/2019

No review comments provided

Review by
05/28/2019

“Cole Lowry was great to work with as well as the entire crew.”

Response by JOELLE McNay
Thank you for your kind words. We look forward to starting on your Kitchen project. Best Regards, Joelle
Review by
05/24/2019

“Entire Raindango crew!”

Response by JOELLE McNay
Thank you for your positive feedback! This gives our crew a boost!
Review by
05/22/2019

“The Team at Raindango were great to work with...from the time I walked in with sales, then customer service , down to supervisors on our property...we were well informed. All questions and concerns were met with answers and (adjustments to the project) handled with professionalism. Thanx Raindango staff, our master & guest bathroom remodels, are simply beautiful! ”

Response by JOELLE McNay
It was a true pleasure working with you. We look forward to working with you on your next project. Best Regards, Joelle
Review by
05/22/2019

“Tracy and Cole”

Review by
05/22/2019

“Overall satisfied with the outcome and the value provided.”

Response by JOELLE McNay
Thank you for the review and for asking us to remodel your kitchen. We appreciate your business.
Review by
05/21/2019

“I would like to recognize Chris Shipley the project manager. He has been exceptional in communicating with me throughout the project.”

Response by JOELLE McNay
Raindango prides itself in hiring the best! Thank you for your input. We will pass this onto Chris.
Review by
05/21/2019

“The 2 carpenters, don't remember names”

Response by JOELLE McNay
Marco and Manuel are exceptional carpenters. We are blessed to have them as a part of our team.
Review by
05/20/2019

No review comments provided

Response by JOELLE McNay
Thank you for the 5 star rating.
Review by
05/20/2019

“I'd like to recognize Joell, she made selection choice easy.”

Response by JOELLE McNay
thank you for the 5 Star rating. It was a pleasure assisting you. We look forward to your next remodeling project. Joelle
Review by
05/20/2019

“Marco and Manuel do GREAT work. Chris was also very courteous and helpful.”

Response by JOELLE McNay
Thank you for your awesome review. We are truly blessed to have Marco, Manuel and Chris on our team.
Review by
05/20/2019

“Everyone was great, easy to work with and patient with indecisions!”

Response by JOELLE McNay
Thank you for your review. Change is difficult, we try our best to make the process smooth and easy for our clients. Joelle
Review by
05/18/2019

“Cole went above and beyond to make sure that I was receiving what I needed for my project. He scheduled a designer for us to work with, which was a service that surprisingly few others offered.”

Response by JOELLE McNay
It's been a true pleasure working with you and your wife. Thank you for your 5 Star review.
Review by
05/18/2019

No review comments provided

Response by JOELLE McNay
Thank you for your review.
Review by
05/17/2019

“Tracy the PM is very good at his job and communications”

Response by JOELLE McNay
We take pride in servicing our clients. We appreciate your review and will pass this good vibe onto Tracy.
Review by
05/17/2019

“Joelle-great customer service & Tracy Stone, project manager & Eric, the Carpenter”

Response by JOELLE McNay
Thank you for the awesome review. We take great pride in servicing our clients from start to finish. Joelle
Review by
05/17/2019

No review comments provided

Response by JOELLE McNay
Thank you for your 5 Star review. We hope you are enjoying your updated spaces. Joelle
Review by
05/17/2019

No review comments provided

Response by JOELLE McNay
Thank you for your 5 Star review. We look forward to working with you on any upcoming projects.
Review by
05/17/2019

“Their tile guys was absolutely fantastic and his attention to detail was incredible.”

Response by JOELLE McNay
Thank you for the 5 Star rating. We take pride in hiring the best in the trade. We will pass on this review on to him. Enjoy your updated space. Joelle
Review by
05/17/2019

“Tracy Stone is a delight to work with. He's always professional, pleasant, and patient. He also returns phone messages in a timely manner.”

Response by JOELLE McNay
Thank you for your review. Tracy is a great asset to Raindango Remodeling.
Review by
05/17/2019

No review comments provided

Response by JOELLE McNay
We work hard to deliver a level of customer satisfaction that far exceeds every customer's expectations. Unfortunately, in this case, it seems we failed to provide that. We made changes within our management team to improve our clients experience.
Review by
05/17/2019

“Underestimated materials, tried to charge more than the contracted amount and didn't finish the job. We ended up subcontracting the remainder ourselves rather than be subjected to their ethical problems. I would not recommend this company.”

Response by JOELLE McNay
We work hard to deliver the highest level of customer satisfaction to our clients. Unfortunately, in this case, it seems we failed. We've made adjustments to our team to insure our quality and customer satisfaction far exceeds their expectations.

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