Kitchen Village
9th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 50 Surveys
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Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
Kitchen Village has received 5 out of 5 stars (A-rating) based on 50 customer surveys conducted by Best Pick Reports.
9th year as a Best Pick Call
"For more than 25 years, Kitchen Village has been creating award-winning kitchens and baths with luxurious accents and state-of-the-art fixtures. We can help you turn your kitchen or bath into a beautiful centerpiece of your home using quality materials and expert design services."

Jim McDonaugh | President
Company Information
Services Offered
Kitchen Village offers complete custom kitchen and bath remodeling services, including design, products, and installation. Their showroom has a wide selection of cabinetry, countertops, flooring products, plumbing fixtures, and hardware.
Warranty
Kitchen Village offers a full two-year warranty on labor and materials, and many of the company's products carry lifetime warranties from manufacturers.
Company History
The company was founded in 1990. Owner Jim McDonaugh is a National Kitchen & Bath Association (NKBA) Certified Kitchen Designer.
Distinctions
Designers at Kitchen Village have earned numerous awards from the NKBA for kitchens, baths, and other rooms.
Areas Served
Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They are fabulous—love them. I liked them because they were fabulous. Everyone in that firm was just wonderful. My designer, Carol, is just awesome. From day one. We gutted our home and moved out for them to do it, and we just absolutely love it, everybody loves it. We walk in everyday and thank the Lord for a such a beautiful job well done. I would grade them with an A+.”

“It was a pretty difficult job, in terms of a limited area to work in; they had to do a lot of thinking and maneuvering to get it done, and they did an excellent job. They did a laundry room remodel for me. I would grade the experience with an A+.”

“I liked that they did a good job. They did quality work. They did a kitchen and bathroom remodel for me. No complaints, I would highly recommend them.”

“I give them a high recommendation. They did a kitchen remodel for me. I would grade the overall experience with an A.”

“Kitchen Village has done a kitchen and a bathroom for us. They were trustworthy, they're honest, they clean up well, and they let you know what's going on with the construction as things go by. I'd give them an A+.”

“It's beautiful. It's all good. Kitchen Village was great. It's all great.”

“Kitchen Village redid a bathroom, and they took care of everything. I'd give them an A+.”

“They did a bathroom remodel. I liked the design and the timing. Everything went great. I would say Kitchen Village earned an A+.”

“They did some remodeling work. I would grade them an A.”

“They remodeled my bathroom. They're an A.”

“We had our bathrooms redone. They were in the Best Pick Reports. The workers were great, and the guy that we worked with was fantastic. We felt that we had very good, personalized care. I would say they're an A+.”

“They remodeled my kitchen. It was a complete gut job. We also knocked down a wall between the kitchen and the living and dining room. They were very timely, and their work was excellent. Fourteen years ago, they did a bathroom for us. We chose them to do the kitchen job because they did a good job on our bathroom years ago.”

“They did a kitchen remodel. I would give them an A+. I heard about them from business clients.”

“A few years ago, they actually did our kitchen, and then more recently, we did some built-ins in our family room. We've turned it into kind of a multipurpose room, so it does everything. Jim, who is one of their main designers, is very knowledgeable, understands what's possible and what's not, and gives some great ideas. Overall, they just did great work for us. I would say they get an A+.”

“They did a good job. They did what they said they would do, and they followed my instructions as to what needed to be done. They helped me in picking out colors that fit in, so I was very happy with them. They remodeled the kitchen and a bathroom. They were recommended.”

“We had a wonderful experience. Kitchen Village was very responsive to all of our interests, and they were very forthcoming. If we wanted a change in the design, they accommodated that. They remodeled a master bath, and they were just very great to work with. We'd give them an A+.”

“They've done a very nice job. They redid an entire shower and then also redid another bathroom where they put in a completely new shower area and a new floor. Their workers are excellent. They're polite and very customer savvy. My home is full of hardwood, and they made sure everything was totally protected. It was very good. They're A+.”

“We had new countertops put in the kitchen. They're an A. They were very knowledgeable and extremely good at taking care of things. I'm very happy with the company and all of their work.”

“They redid our main bath completely down to the studs, and I feel very good about what they've done. The quality of the workmanship and the cooperation between the staff and the contractors they had doing the work were exceptional. We had no issues at any point, and they were always willing to listen, talk, and make suggestions. They've been in the neighborhood forever, and we really liked what we saw from day one. They would definitely be an A+—there's no question about it.”

“I had my whole kitchen gutted, and Kitchen Village did all the cabinetry. A friend of mine recommended them, and they earned an A. Honestly, it was the best experience. I had my bathroom done recently, and I had them do it, and it was just as good.”

“I had a double oven put in, and I couldn't be happier. Kitchen Village knows what they're doing. Their people and their quality were very good. Their people were good. They were clean and tidy. I had no issues, and I would absolutely recommend them. I'd give them an A for their excellent work.”

“We did a total kitchen remodel, and I would absolutely recommend the company to friends and neighbors. I'd give them an A+ rating.”

“We did our master bath with Kitchen Village, and everything was good. We got them out of Best Pick Reports. They should get an A.”

“They ended up doing two bathrooms for me. The work was finished yesterday, and we're very pleased with it. They were good at staying on task throughout the project. We had no issues at all. A number of years before, we had our kitchen remodeled by them. I'd grade them as an A.”

“We're very happy with Kitchen Village. Our kitchen is so small, but the designer had all kinds of really neat ideas to squeeze a little more storage space out of a room that was pretty much impossible. She did several really creative things to give us a little bit more shelf space. We have already recommended them. I would give them an A without question.”

“They were efficient and neat, and the quality of work was very good. I heard about them because I was in a store looking at appliances, and the gentleman gave me a referral for a few different contractors. I met up with Kitchen Village, liked what I heard, and pursued. I'd rate them as an A-, overall.”

“We've worked with Kitchen Village twice, and it's been a fantastic experience. They did a total remodel of our kitchen when we first bought the house 19 years ago, and when we decided to remodel again this year, we called them back out. Their work is phenomenal. We love them. They're great and easy to work with. We're totally in love with what they did. There's no grade high enough for them. They deserve an A++.”

“Kitchen Village is a fabulous company. They helped us with a major bath project. Their workers were wonderful, and it was the best experience I've had with a remodeling company. I'd absolutely recommend them. They were terrific.”

“They remodeled a kitchen and two bathrooms, and their suggestions were genius. The customer service was fantastic, and we are completely thrilled with the results. They're A+.”

“They were extremely helpful, and they let me check out items so that I could see what it would look like in my home. They did our kitchen cabinets and a basement remodel, and I chose them because they carry a brand of cabinets we were interested in. I'd recommend them. They would get the A grade.”

“They wanted to do what I wanted done; they sort of helped me do what I wanted rather than push me in any direction that they would have wanted. The workers they had here took their time to do everything the way I wanted it—took no shortcuts. Kitchen Village is just really good. They did some bathroom work for me a few years ago, too. I've never had to call them back because something went wrong. They deserve an A+.”

“They were always on time, and the workmanship was everything I could have asked for. They did a very good job. They took out a bathtub and shower combination—the white combination that just sort of fits in the bathroom—and replaced the whole thing without the tub, so I just have a walk-in shower. I would give them an A. I'm very satisfied with the whole project.”

“The thing I liked most was the design person. Her name was Barbara. She was very good—very helpful. She had a lot of ideas, and their workmen who were here were clean and neat and did a good job. They remodeled my bathroom for me—new vanity, new countertop, new mirror, new lighting, and things like that. I haven't had to call them back about any of the work they did, so they deserve an A.”

“I'm very satisfied. I think they were very thorough, courteous, and clean. In the bathroom, they put in the counter, the sink, the bowl, and the floor, and everything is fine. I think a friend of mine had them once before. They get an A. I even told my neighbors about them. My neighbor hasn't seen my bathroom yet, but she says she wants to see my bathroom, and if she likes it, then she will want her bathroom done too.”

“William Bartlett is the manager at Kitchen Village, and he was just great. We still talk about him to other people; he's just a great guy. He, personally, took us around to pick out countertops at the different tile manufacturers—the different counter manufacturers down around that way—and he's just a good guy. I know if I had a problem right now, he would probably come out. Even after all this time, he'd probably come out.”

“I'd had other work done by them before, and I appreciated just being able to walk into the facility and pick out what I needed. Barbara, who I worked with, was great. We had one issue, which she took care of very promptly. It was just, all in all, a very good experience. They remodeled a bathroom—a complete remodel—and I haven't had to call them back pertaining to anything since then. I would give them an A+.”

“Kitchen Village's work was outstanding. They remodeled my kitchen, and I liked every aspect of what they did. They were very helpful from a design standpoint. I would give them an A.”

“I had a very good experience with them. We had a kitchen put in and had them do the master bathroom three years later. They're very good. They answer all of your questions and produce what they say they're going to produce. They're an A+.”

“Kitchen Village was excellent. They did a kitchen for me. They were timely and responded to every request. I would recommend them highly to anyone. They deserve an A+.”

“They remodeled three bathrooms for us before, and this time, they did our kitchen. I liked the whole thing—the efficiency, the workmanship. I'd give them an A+. I highly recommend them.”

“I was very happy with the work Kitchen Village did. Overall, it was a positive experience. First of all, I looked at several places, and these people seemed a lot more interested in getting the job in the first place. The others kind of brushed me off. The fellow I worked with was very knowledgeable and helpful, and they did a good job. The guy who did the work did a lot of good work. They remodeled my kitchen. Overall, I thought the quality of the work they did for me was very good. I was very happy with the company. I was happy with them because they did a good job for me, and they did it in a timely fashion. They did a lot of work in a month. I'd give them an A.”

“I got the work done by Kitchen Village. They completed the job. They redid my whole, complete bathroom. The bathroom was gutted, actually. They were very good in getting the job completed. I want to give them an A.”

“Kitchen Village did some work for me a while back. I was very satisfied with the service. Everything was great. I have no complaints, no problems, and no criticism. They remodeled my entire kitchen. The quality of the job was excellent, and the customer service was excellent. They were extremely easy to work with, and everything was on time. They were very good at keeping communication with me and letting me know the status of different things and what to expect from day to day. I have nothing but positive things to say about them. They're an A+.”

“They just changed our countertops for us and put in a sink and a faucet. The quality of their work was excellent. The technicians were excellent. They were efficient and clean, and they knew what to do. They did it quickly and answered our questions, so they were very good. I would give them an A+.”

“I had a very good experience with Kitchen Village. It was a partial kitchen remodel, and they replaced about 40 percent of the kitchen—all new appliances, electrical work, tile work, countertops, and new cabinets. I felt the quality of work they did was excellent. What makes them stand out is the crew that they have—the designer and the craftsmen who come out and actually do the work are excellent. They are absolutely an A+.”

“They have done some work. They did my kitchen as far as kitchen counters and the sink, and they made a special shelf that I had requested for my computer. The owner as well as their workers came out and measured to make sure everything was accurate. They brought out samples, and they were just very accommodating. It was the first time we tried to do anything like this, and they were very, very helpful. They made the job very easy for us. I'd say they were an A+.”

“Kitchen Village did some work for us over the last year. I liked absolutely everything they did. They took their time, and they did quality work. It was just very, very good. They redid the bathroom. We have already referred them to friends and family members. They're an A+.”

“I had to do, like, just a baby kind of remodel on my kitchen, because I had just nothing. I had no garbage disposal, no dishwasher—blah, blah, blah. There's a company called Kitchen Village, and they rock. Barb is the woman I worked with—we're friends for life. They're an A++++++. She's the one that actually hooked me up with people from another good company, so she was like the conduit for just everything fabulous that has happened in this house. I had this guy before, who I affectionately refer to as Conan the Barbarian, and he destroyed my bathroom before I just stopped him and kicked him out of the house. It was awful. I was just livid, and I was new here, and I didn't know what to do. I stumbled across Barb, and she was like this angel in the madness. Kitchen Village gets the number one spot. They're just so good. In fact, I'm going to give their card to my neighbor across the street who wants to do her kitchen. I'm like, 'You've got to go through these people.' I had the granite done, and that was subcontracted through Kitchen Village. I'm not sure what the name of the company was, but they were just spot-on. The drywall was, again, through Kitchen Village, and that was, again, subcontracted.”

“I can put it in one word—phenomenal. They’re wonderful. The craftsmanship was outstanding. The installers were punctual, neat—these guys were amazing. They remodeled the whole kitchen, and the quality is outstanding. I’d recommend Kitchen Village to anybody. I’ve had nightmares with other contractors, but this was a totally opposite experience. I couldn’t have asked for anybody better. I’d give them an A++.”

“I have nothing but praise for Kitchen Village. When they did our kitchen, we were so pleased that we went to them for the bathroom. They’re honest, methodical, and just get the work done. They’re very good to work with. It’s A+.”

“It was a totally positive experience with Kitchen Village. We have one full bathroom, and it was completely gutted and redone. I came to them with ideas of things I wanted, and they researched them. It turned out better than I was expecting.”

“It was wonderful, just absolutely wonderful. They remodeled our kitchen. It was a beautiful job, and we’re thrilled with it. The salesman that we went through was wonderful, and the two men who actually did the work were wonderful, too.”

“They’ve done lots of work for me in the last 15 years. They’ve done cabinetry and design on four bathrooms, one kitchen, and one basement remodel. We’ve loved all of it—they’re nice people, they have good products, and they deliver great service.”

“They’ve done two bathrooms for us now, and they are just wonderful to work with. We keep going back to them. They’re all just wonderful people. The workmen are all very competent and courteous. Everybody that I’ve ever dealt with there has been first class. I would not hesitate to recommend them.”

“They’ve done a bathroom for me, and it was lovely. It was a wonderful service. What stood out about them was their meticulous work and the help that I got from the designer. As a matter of fact, we’re getting ready to do the kitchen, and they’re going to do that for us as well.”

“It went very, very well. I’d give them a ten out of ten. They are highly qualified, and they were very responsive to anything we wanted or any change we wanted to make. I’d give them an A+.”

“I just recently had them remodel my guest bathroom. They totally gutted it—had to take out a partial wall and do the tiling, put in a tub, all the plumbing, took out a faucet, and put in a vent and lighting. The quality of their work was very good. This is actually the third time I’ve used them, so I’ve been very satisfied. ”

“I can't say enough good things about them. They did my bathroom. The people were very friendly and very open to suggestions when working with you. They were very timely, too. We had a couple of problems that, at the end, they handled very well. There was just really nothing negative. I wouldn't hesitate recommending them; they were very good.”

“The work went well. It was a new vanity—countertop, sink, and mirrors. The job was very well done. They took care of the work without any problems at all.”

“Kitchen Village is one of the best companies I've ever worked with. They were just marvelous. Everything was important to them, and they treated me like I was their only customer. Everyone came in and did their job, constantly checked with me to make sure it was what I wanted, and kept asking me whether it was being done the way I wanted it. They were just great.”

“Kitchen Village did a great job. They did my countertops and my backsplash as well as the floor. All the people who came in were really easy to deal with.”

“Kitchen Village was very good. They're very good people. They ordered the countertops and installed them for us. It looks very good, and I've gotten a lot of compliments on my countertops.”

“I was very happy with them. They were personally recommended by a couple of people. They did countertops and cabinets. I had no issues.”

“They did a great job; we have no complaints. They did strictly countertops, and they were recommended to us. They were fantastic.”

“It was wonderful; it was an entire remodeling. We chose him because he was local, and it seemed to be there for a long time. They were very professional. Everything was actually great, I have no complaints. I have not had to call them back.”

“We were really happy. We were very happy with the service, and the way that Kitchen Village coordinated everything for us. It was great. If they didn't do it themselves with their own workers, they referred us to people who could.”

“The work they did for me was fantastic. I'd hire them again, and I've actually recommended them to friends. They redid my kitchen. Kitchen Village also has a handyman service associated with them, and I typically use their handyman for things like plumbing. I have not found a plumber that I like besides theirs.”

“Kitchen Village's work is excellent. They just did the countertops and put in a new sink and faucet and Oriental rugs. They did good-quality work and were timely.”

“They did the kitchen countertop, and they changed out the faucet. The whole job went very well. They did a very good job.”

“I was very pleased with their work. I had no problems. I think they did a great job. It's a company I would use again.”

“I was extremely pleased with them. They just put in a new countertop in my master bathroom, as well as a sink and faucet. I'll probably be getting my kitchen done, maybe next year, and I'll definitely go to them for that. They cleaned up well after the job. It was a totally pain-free experience. I was extremely pleased.”

“I think they were terrific. I wish my husband would say we could remodel our kitchen because I'd go right to them without trying anything else. I thought they were fantastic. I would recommend them to anybody.”

“They did a master bath remodel. The quality of their work is excellent. They were professional, and they cleaned up well.”

“They did the bathrooms upstairs a while back, and then they just came in last year and replaced the sinks and mirrors and light fixtures in a bathroom. They do a good job—they really do.”

“We had our second bathroom remodeled last spring. Kitchen Village did the whole bathroom. There were no issues or complaints. They really did a nice job. I would refer them to somebody else.”

“I thought their work was great. I have nothing but the best things to say about them. They stand behind their work; they're very helpful. Everything turned out great.”

“They were great. They sold me some kitchen cabinets and helped me refine the design I wanted. I thought they were very personable and knowledgeable. They really were thinking about what would fit my needs.”

“I had some work done last year with them. Actually, I was really pleased. They were on time and just did an efficient job. Everything came out really well. Everything's still holding up, too.”

“We were very pleased. They did quite a bit of work in our kitchen and bathroom. They did a good job.”

“I had my kitchen remodeled, so I used Kitchen Village for cabinets. Overall, they did a very nice job. I would use them again.”

“The work they did was super. They did almost an entire kitchen and powder room remodel. I needed sewer repairs a couple of years ago in my townhouse, so the plumbing people had to dig through the concrete slab and fix the sewer. They took out all the old tiles, and as I chose things for replacement. I realized that I wanted to upgrade things. I did the floor, cabinets, sinks and faucets, a backsplash, light fixtures, and then it kind of went into the hallway because some of the tile in the hallway ended up being replaced. It started with just needing to do the floor, but I thought, 'Well, I really want a backsplash,' and then one thing I wanted led to three more. I would absolutely use Kitchen Village again.”

“They completely remodeled a downstairs bathroom that has a shower rather than a tub. It was literally taken down to the studs—it was everything. It's absolutely fabulous. They've done work for us before, and I can't say enough good things about them. We've referred Kitchen Village to others. Their customer service is outstanding.”

“They were fine. I have no problems with them at all. They remodeled the bathroom for me.”

“I just ordered a couple of cabinets, but they were very helpful and I would go back there again. I ordered the product from them. The customer service was very good. I was very happy with them.”

“We've actually used Kitchen Village a number of times. Most recently we used them about two or three months ago, and they did a fine job. They completed the job on time, they were thorough, and they certainly kept us aware if there were going to be any changes in the costs or any changed orders. We were generally pleased with what they did. For the first three jobs, we had them do our bathrooms, and then this time around we had them do the kitchen.”

“I think a lot of their service. They put in new kitchen cabinets for me. They do beautiful work, and I love their designer—she had a lot of patience with me. I would highly recommend them.”

“Not only would I recommend them in the future, but I already have recommended them to someone else. They did beautiful work. They completely gutted and started over on the bathroom, and I was very satisfied with their work. I am happy with everything.”

“They did a beautiful job. It was an extensive job, but they were competent, knowledgeable, friendly, hardworking, and professional. It was a good experience for me.”

“I have the highest opinion of them. My contact guy, from beginning to end, was just right. They really know their stuff. As we went through it, it was something that could have created chaos in my life. They staged appropriately, were very respectful of the order of the house, and let me know what was coming before it happened.”

“We had a kitchen remodeled, and they were excellent at controlling it and cleaning up afterwards. They rebuilt my cabinets and countertops. It's beautiful. Everybody loves it. I mean, I love it, and everybody who comes in comments on it positively.”

“I had a complete kitchen remodeling done, and it was excellent.”

“We absolutely are thrilled with it. Every little detail that we could possibly have thought of had been thought of by them. That's where the design help really came in handy. I let Kitchen Village handle it all. They took care of absolutely every detail.”

“After a small fire, we did a complete rehab on the kitchen. I would recommend them without hesitation.”

“Kitchen Village—we were very, very pleased with them. I liked the personal attention. Our designer was excellent with ideas, and when it came to going to stores to pick out stuff, she was there with us. Our first job with them was the kitchen. We were so impressed then, we went and had our big master bath done. The two guys that did all the work, they were excellent. They worked very well with our designer. They were very neat and tidy. You know, you're going to run into problems—we ran into a couple of minor problems. But the head of the company was out immediately, and within an hour, things were resolved.”

“They did a good job. They kept us informed. They redid two bathrooms. I feel they finished in a reasonable amount of time. I would probably use them again if I needed to.”

“They did a very good job. We were very pleased with the work that they did. We had a kitchen, front hall, and a new floor put in the laundry room. They did all the work. The floor in the laundry room, we have a long hallway leading from the front door into the kitchen; they replaced the floor there and the floor in the kitchen all with tile. I would recommend this company to someone else without hesitation. They did the countertops. They installed the appliances.”

“They did my bathroom. They did a very good job. The workers that came here were very efficient. They did their job. They never messed around; they just got in there and worked. The owner stopped by two or three times to observe them working. He was here and so was the lady that designed the bathroom. She would stop by. So they were very good.”

“We were 100 percent pleased with them. They did a huge job for us. They completely redid our kitchen, and they put in a new laundry room for us—just a big, big job for us. They completely took care of everything in our kitchen. It looks beautiful. It's absolutely gorgeous. I get so many compliments on it.”

“All together I've had them do, when l lived in my condo, a kitchen, a bathroom, and a powder room. That was wonderful, because now I've moved into a house, and they've done a kitchen, two bathrooms, and a powder room over here. I am absolutely satisfied with everything.”

“They were fantastic. I'm very pleased with them. Jim was our project manager. I really enjoyed working with Jim. He was able to take what we had in mind and actually put it on paper and then had it built. They got it done in a reasonable amount of time.”