Service Experts Heating & Air Conditioning
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Service Experts Heating & Air Conditioning has received 4.8 out of 5 stars based on 123 customer surveys.
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2nd year as a Best Pick Call
"Service Experts Heating & Air Conditioning was built with the understanding of offering customers the best heating and cooling practices in the industry. Since its foundation, Service Experts in West Palm Beach has been faithful to the community, delivering the best HVAC products and services in the area."

Bill Selman | General Manager
Company Information
Services Offered
Service Experts Heating & Air Conditioning offers residential and commercial HVAC services, including repair, maintenance, and installation of air conditioners, air handlers, and furnaces. The company also provides duct cleaning services and indoor air quality solutions.
Warranty
Service Experts offers a 12-month service work guarantee and a 12-month product installation guarantee.
Company History
The company was started in 1981.
Distinctions
Service Experts employs multiple NATE-certified technicians.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company sells and services all makes and models of air conditioning systems as well as related equipment.
Licenses
CAC1817129
Areas Served
Coral Gables, Doral, Hialeah, Kendall, Key Biscayne, Miami, Miami Beach, North Miami Beach, Opa Locka, The Hammocks, Dania, Deerfield Beach, Hallandale, Hollywood, Miramar, Pembroke Pines, Plantation, Weston, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise, Jupiter, Lantana, Lake Worth, North Palm Beach, Palm Beach Gardens, Palm Springs, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
03/21/2018

“When I bought a new air conditioner, I went under contract with USA so I got so many maintenance tips for 5 years.”

Review by
03/21/2018

“I've dealt with them for 30 years, but I had to have them come back. They didn't complete the job 100%.”

Review by
03/21/2018

“Super polite company who was quick at what they did. It was wonderful.”

Review by
03/21/2018

“Everything was fine.”

Review by
03/21/2018

No review comments provided

Review by
03/21/2018

No review comments provided

Review by
03/21/2018

No review comments provided

Review by
03/20/2018

“They came and I needed service and they came and did what they needed to do. I give a B+.”

Review by
03/20/2018

“They were efficient and they were neat, tidy, and they fixed the problem. They repaired the A/C unit from leaking; it was backed up and they had to clear the pipes. I'd give them a B. What they did didn't work and they had to come back a few months later and redo all of it. The first person didn't really fix the problem.”

Review by
03/20/2018

“I guess it was good. I didn't have any complaints. A+. When we lived in Sunrise, we bought a new system from them. And when we lived in Coral Springs, they did service.”

Review by
03/19/2018

“They came and fixed it and we were satisfied and that was that. I'd give them an A.”

Review by
03/16/2018

“It was just a tune up on my air conditioner. They were prompt, they were there when they were expected to be there, and the gentlemen seem to have done a good job. I'd give them an A.”

Review by
03/14/2018

“They've been great. We paid a prepaid thing and they've been great. They show up when they say they're going to show up and they do what they're supposed to do. I'd give them an A. I'd recommend them.”

Review by
03/14/2018

“I've used Service Experts all the years I've been in Florida. I have no problem with them. There was a problem on the installation of an air conditioning unit which was supposed to be done in a day but it took approximately two weeks and three weeks to get it finally settled, straightened out. So that's about the situation. Other than that, I'm still using them. I've got no problem otherwise. They do their job, they've always done their job. They had one problem with me which they took care of and they gave me a lot of compensation for it. I'd give them a B. Other than that one problem, they'd get an A. I always recommend them. They do a good job. There was a problem which was a problem and they straightened it out, it took a long time but it was straightened out. One mistake out of twenty years isn't bad.”

Review by
03/14/2018

“They installed an air conditioner. It was alright. Solid B.”

Review by
02/07/2018

“I've already called them and bragged on the workers. I would give them an A+ for the heating and air work.”

Review by
02/07/2018

“I don't have any complaints.”

Review by
02/07/2018

“It was good. I didn't have an issue with them. They're good. They deserve an A.”

Review by
02/07/2018

“They came in and did the job. They did an A/C tune-up. I would give them an A.”

Review by
02/07/2018

“There are some things that are pretty negative and some things that are positive. I think that most of the people that came by were honest and hard working. They actually installed two air conditioners, one after the other. Both of them had problems and they had tons of visits before they could finally fix them. I think I've been using them for a couple of years. One of the neighbors recommended them. For my overall experience, I'd give them a C. Again, one or two of the people that came by were really very good, and I hate to paint the whole group of people negatively. I don't even think it was the individuals. Honestly, I think they just couldn't figure out what was going on, and it probably wasn't their fault. It was probably more of the manufacturer's equipment, but it was pretty frustrating. Fortunately, it seems to be working well now.”

Review by
02/07/2018

“They lied to me, ripped me off, and tried to tell me that I needed to replace an air condition unit. But it's still running after three years that I haven't had to use Service Experts for two years. They were my preventive maintenance service provider and my go to person for knowledgeable HVAC service and they full out lied to me. I would grade them a D, any company that would lie to you, no.”

Review by
02/07/2018

“They were good. They did their work efficiently and they were here on time. They didn't take long. I think they installed my A/C also. I would give them an A+. We're satisfied with everything. Even when I installed my A/C, they did an excellent job. I've recommended them already.”

Review by
02/07/2018

“The technicians have always been very professional and very knowledgeable. They do my regular scheduled maintenance, ever since I bought the system from them, maybe three or four years. I would grade Service Experts Heating & Air Conditioning an A+.”

Review by
02/07/2018

“When our air conditioner broke in the middle of the night they came a couple of hours later. No, we've used them a couple of times, they actually put our air conditioner in a few years ago. I would grade them an A.”

Review by
02/07/2018

“Their workers were very pleasant, they knew what they were doing. They took care of everything and we never had a problem. First, they put the air conditioning unit in and then they serviced it. I would grade them an A+.”

Review by
04/17/2017

“It was fine. They've always been responsive. I've used them for a number of years. Overall, I would give them an A. I haven't had any reason to worry about anything or deal with customer service.”

Review by
04/17/2017

“I've been using Service Experts for a number of years. They've always been very reliable, and the work has always been good. They've done duct cleaning for me in the past. I would give them an A overall. I have always had very good service, so I would recommend them.”

Review by
04/17/2017

“They're very good. Stephen was excellent. They just did air conditioning service. I'd give them an A+.”

Review by
04/14/2017

“I've been using Service Experts. They're good. Every time I need them, they show up, and they do good work. I'd give them an A.”

Review by
04/14/2017

“The service people are knowledgeable, and they do the work as promised. It was just maintenance for the air conditioner. I'd give them an A.”

Review by
04/14/2017

“I think we had a contract with them. The service people do a good job. They're usually here on time, they're very courteous, and they seem to do a good job. They go right to work and get it done, so I appreciate that. They cleaned the ducts back some time ago. This was just air conditioning last time. I would give them an A overall. The guys have always been very courteous and always do nice work. Their punctuality is good. They come within the time period they say they'll be here. I'd recommend them well. I've talked to other people who said they're looking for a change over, and I’ve told them to try Service Experts. I recommend that company.”

Review by
04/14/2017

“I've been using them for 15 to 2 years. They've always done a good job for me. I have a maintenance contract. They did duct cleaning. I'd give them an A. I would recommend them.”

Review by
04/14/2017

“We’ve been using them for 15 years, and we have had a positive experience. They're always here when we need them, especially in an emergency. I'd give them an A.”

Review by
04/14/2017

“They were really helpful initially, and then when we called to ask the supervisor to come back for something, he just ignored us and never showed up. They put all new ducts in. I'd give them a B overall. Their customer service has been helpful.”

Review by
04/14/2017

“They were just what I expected. We had the ducts cleaned earlier. They just did the A/C for me. I'd give them an A. They're fine. If somebody asked me, I'd tell them that's who we've used, and we've been satisfied.”

Review by
04/13/2017

“I use them all of the time. They're just very good. They came recommended to me, and I would recommend them to anybody. It was just a general checkup, twice a year. I have also had them do duct cleaning. I'd give them an A.”

Review by
04/13/2017

“The person who did the service, the technician, was very nice. They replaced the quills in the A/C because they were leaking. I'd give them an A overall. I would recommend them.”

Review by
04/13/2017

“We had a good experience with them. We've been with them for years, otherwise we wouldn't stay with them. They're on time whenever they say, and they are very professional, quick, and good at what they're doing. They do work on the A/C unit. I bought two air conditioners from them. Once, they cleaned the ducts too. I'd give them an A. Their customer service has been very good so far. They did a great job. I recommended them to a number of people.”

Review by
04/13/2017

“They did routine servicing of the unit. The duct cleaning work was done a while ago. I pointed out to her that there was mold. They were supposed to prevent that. So that's why they were supposed to come back out and reclean the vents. I'd give the overall experience an A. They've been pretty good about things other than this one time here. The young lady she's been out a few times and she's always very pleasant. She always follows up with her phone calls. She said she was going to call the next day, and she did follow up.”

Review by
04/13/2017

“They did a good job. They were very thorough, they explained and showed me what they were doing, and it was all good. I have an A/C service and maintenance program, so they flushed the line and made sure that everything was sterile in the line and all that. The usual.”

Review by
04/13/2017

“I like the people, and I think they do a good job of servicing, but I do find that they usually try to sell you something when they come. They service the outdoor and indoor part of the air conditioner twice a year, and they replaced a couple of the ultraviolet lights. The last guy who came, I'd give him an A. He was very nice. I would recommend them.”

Review by
04/13/2017

“I've been using them since I moved into the house in September 1998. They replaced the UV bulb of my system. I'd give the overall experience an A+.”

Review by
04/13/2017

“They're very good. They did everything. They checked the air service, and the they did duct cleaning.”

Review by
04/12/2017

“I had a good experience with them. They did really good work. They replaced the old one and put in a new unit. I'd give them an A overall.”

Review by
04/12/2017

“It was more expensive than I had anticipated. My technician, Mike Garcia, is really excellent. They just did work on the HVAC. I would give them an A. I would recommend them.”

Review by
04/12/2017

“It was fine. I liked their response time, I liked that. They were pretty quick to respond to my broken air conditioner, so I appreciated that. I'd give them an A.”

Review by
04/12/2017

“It took them almost two months to get them back out to the home to fix a simple issue. They just did HVAC work. Overall I would give them a C-. The guy showed up like an hour late. He cleaned up after himself fine. I would not recommend them.”

Review by
04/08/2017

“We see them twice a year. They do HVAC maintenance. They seem to be very efficient. They do their job. They seem agreeable. We don’t have any major problems, so there's nothing really out of the ordinary for them to do. No mistakes.”

Review by
04/08/2017

“They just installed a whole new A/C system about a year ago. Everything made it positive. They did a phenomenal job with installation. Customer service. Everything. I would recommend those people 1% to any one of my friends. I'd give them an A+.”

Review by
04/08/2017

“They worked on the A/C. It was good. I had no A/C. They came and made sure everything was OK for me. For what they did, they did what they were supposed to do. I would give them an A. I usually recommend them.”

Review by
04/08/2017

“They do a lot for me. They serviced my old air conditioner. They put in something about eight months ago, and they come whenever I need them. They do whatever needs to be done. I'd give them an A+.”

Review by
04/08/2017

“They were good. Absolutely wonderful. For heating and air they do excellent work, no complaints, and I would recommend them. They've been working for me for 14 years.”

Review by
04/08/2017

“So far it has been positive. They just installed an air conditioning unit. Everything went smoothly, as they said it would. No bumps in the road. I'd give them an A+.”

Review by
04/08/2017

“They've done a variety of different thing. The last thing was just plumbing, but they were excellent. They've replaced air conditioners. I like them very much. I'd give them an A-.”

Review by
04/08/2017

“They're the best. They've installed two units for me on two different properties. They're pretty prompt, and the guys I've dealt with are really friendly and accommodating. I'd give them an A+.”

Review by
04/08/2017

“They were fine. The city had inspected the unit and there were problems with it, so they had to come and fix those issues so it would pass inspection. They had to also replace a thermostat that they had changed to what we had actually ordered. I've met him before. He's a perfectly nice guy. He's very professional and polite. I'd say an A.”

Review by
04/08/2017

“They maintain my air conditioning units. They also installed a complete system for me some time ago. They let you know when you're due for your service work. They schedule the work, and it gets scheduled in a timely manner, and they're on time. And their techs are great. I'd give them an A+. I have recommended them.”

Review by
04/08/2017

“I have to change my filter. It definitely was positive. I bought an entire air conditioning system, and then they came back to check it to make sure everything was fine after six months, and then they fixed it and now nothing. Everything is fine. I just have to change my filter. I'd give them an A+.”

Review by
04/08/2017

“They're great. They came and did some repairs on my air conditioning that another company installed and couldn’t fix, so it's still under warranty. They came and fixed it, and the other company had given up on it. They seem to be knowledgeable. They knew what was going on, and that was probably the most impressive thing. I'd give them an A. I'll recommend them.”

Review by
04/08/2017

“They checked my air conditioning—the whole unit. The man that was here was very nice. He was nice. He was knowledgeable. We signed a contract. Twice a year they're going to send somebody out. They check it out. It's good. I'll give them an A+. I did already recommend them.”

Review by
04/08/2017

“It was pretty much positive. They did air conditioning work. They were timely. We spent more money there than we wanted to, but they're timely. It's just we had issues with our air conditioning system, and we need more work than we expected because we had it originally put in and there were several issues going on, but I don't know if it was their fault. The repair service was timely and stuff. As far as getting the installation and everything? I guess a C.”

Review by
04/08/2017

“They did some maintenance every six months. It’s a cleanup and checkup that they do. It's easy to work with them because I had them replace the A/C unit, so kind of helped. I'd give them an A. Sometimes they send people at the last hour when he's leaving or so, and the technician would come and complain and say, ‘This is my last.’ I don't know why they always do. It's kind of like he does half the job and leaves.”

Review by
04/08/2017

“I have Service Experts. It was pretty much positive. I only had them here once to check out everything before the end of the season. In fact, they're coming in here next week to check the air conditioner and go up on the roof and check whatever's up there. They do fine. I'd give them an A. They're very good. My neighbor recommended them to me, so I'm going to recommend them to a friend of mine.”

Review by
04/08/2017

“They come and do regular service on the A/C every six months. They're very professional. They take their time in making sure everything is done right, and I watch and make sure everything is done right, and they pretty much follow through with everything. I'd give them an A+. The only problem I have is they put in a condenser about five years ago, and they mentioned I would have to change my air handler. Well, the guy came out and gave me a quote, and it was like $4,5. I was like, ‘Woah.’ It was ridiculous. I would recommend them. I'm very happy with them.”

Review by
04/08/2017

“In terms of the job done, the A/C is working properly, but I wasn't home when they were, so I couldn't really tell you whether it was a good experience or not. I think so. It wasn't broken, so they didn't fix it, but they did the tune-up. They did some work, actually. It was kind of frozen or something. They did the work. We've been working with them since like two years ago, and I think that they do a pretty good job. I'd give them a B+. They're pretty good. I don't give an A just because one time I had a situation going, and the next one came and said that the next one did a lot of things that the previous one didn't do, so that's what they're supposed to do when they tune up. So I guess one of them did not do everything he was supposed to do, but the A/C is working properly, so I think that they're doing their job. They're good. I have no complaints. I think they're good. I don't remember them being late or anything. No mess. I would definitely recommend them.”

Review by
04/08/2017

“They did just a routine maintenance. My husband was a little disappointed when he was leaving and he went to change the filter, and he saw the technician didn’t bother screwing back in a piece that was supposed to be put back on the unit. I just felt the guy was here a very short time. For the amount of time he was there, I'd have to say that the service person I had prior did a much more thorough job, but I don't know that much about it. I don't know what he had to do. I just thought, ‘Well, he got in and out of here like lightning’ and then, as I said, a couple of months later when my husband had to change the air filter himself just because it was time to do it, he said, ‘Look. This guy never bothered to screw in the piece.’ I wasn't too happy with that. Overall experience was a B. I'm not an HVAC specialist; I don't know about the quality of his work. The guy couldn't screw the piece back in before he left? I don't know what to say about that.”

Review by
04/08/2017

“I think I had no option but to use them. I've been fighting with them for three years since they put the new air conditioning in our house, and ever since they put it in our house, it has been broken and broken and it's been fixed and repaired, but since they purchased the A/C the only place that can do warranty work is the same people who put them up, so we have no choice but to use them. 1 percent negative. Nobody called me back when I explained my grievances. They say they're going to show up at one time and they don't show up at one time. You tell them the unit is on top of the house and you're going to need a ladder. Someone shows up and says, ‘No. I can't get up on the ladder.’ It's been a challenge. At least three years now. I'd give them a D. Considering it's been repaired multiple times. They don't call back and they make you wait weeks for a broken part. Never on time. They're clean.”

Review by
04/08/2017

“They're very good. I'm satisfied with them. For air conditioning and heating, they do excellent work; no complaints. I would recommend them.”

Review by
04/08/2017

“That was quite a while ago. I think at that time, he was just checking for a water leak in my HVAC system. They were on time. I would say A.”

Review by
04/08/2017

“They put in new air conditioning for me. They were quick, and they did a very good job so far. No one's perfect, but I would say an A.”

Review by
04/08/2017

“They were fixing the air conditioner problem. I've been with them for like four years now. They do a good job. I'd give them an A.”

Review by
04/08/2017

“They were installing a new unit. Every time I call them if I have an issue with it, they come right out. I'd give them an A.”

Review by
04/08/2017

“They did air conditioning service. They're reliable. They're on time. They do good work. I would grade it an A.”

Review by
04/08/2017

“They put in an air conditioning unit. The work was fine. Everything is good. It runs great. Follow-up was good. It was all good. I'd give them an A.”

Review by
04/08/2017

“Just maintenance work. They have good technicians. They're an A-. I would highly recommend them.”

Review by
04/08/2017

“They're good. They were doing air conditioning. They don’t gouge you. I'd give them an A+.”

Review by
04/08/2017

“They repaired a fan motor. We were satisfied. No mistake somewhere.”

Review by
04/08/2017

“It was probably the air conditioning. They were fine. I'd give them an A.”

Review by
04/07/2017

“They did air conditioner replacement. I'd give them an A.”

Review by
04/07/2017

“I just think they do good-quality work. They do standard maintenance for me. I'd give them an A+.”

Review by
04/07/2017

“They were here about two months ago to do the maintenance. I'd give them an A.”

Review by
04/07/2017

“They were just doing general maintenance on an air conditioner. I would say A.”

Review by
04/07/2017

“They were just doing standard maintenance for me. I'd give them an A+.”

Review by
04/07/2017

“They were just doing standard maintenance for me. I'd give them an A+.”

Review by
04/07/2017

“They did excellent work. I had no complaints. I would recommend them.”

Review by
04/07/2017

“They were very professional, and they did what they needed to do. They were doing air conditioning. I'd give them an A+.”

Review by
04/07/2017

“We had a very positive experience. They were very professional. They put in an air conditioner. I would say A+.”

Review by
04/07/2017

“They just did an excellent job. They explained things well. They did a tune up for the air conditioning. I'd give them an A+.”

Review by
04/07/2017

“We've had great service with them. They did work on the air conditioning. I'd give them an A. I would absolutely recommend them.”

Review by
04/07/2017

“I did not have a positive experience. I had a terrible experience. My problem is when I called Service Experts to maybe change my ducts because I have a dust problem. I had a dust problem for many years and I tried many, many things and decided to call Service Experts to redo my ducts, thinking maybe my ducts are broken and the dust is coming from god knows where. The guy comes. Juan. He comes to talk to me and he told me it was not necessary to break up my ceiling and my old house and this and that. He had the best idea that he would help my problem to put the new air conditioner upstairs. It cost a lot of money and to put some station filter and to clean up the ducts. We did everything for $7, and I still have the dust problem more than ever, so my experience was not the greatest. I called them to break my ducts and replace my ducts, and he turned it around and he said, ‘Do this, this, and that, and you'll be fine. 1 percent guarantee,’ but I didn't have any guarantee. They have a good reputation, but not for what they did for me. It was not successful. I still have my dust even more than before, so I don't think their fee that cost a lot of money helped me. I don't think the new air conditioner, which cost a lot of money, helped me and cleaning the ducts. I refused. My air conditioner, by the way, was not broken. It was running, but they kept pestering me. There is this, there is that, but my air conditioner was running, but I listened to them because of the dust.”

Review by
04/07/2017

“It was definitely positive. I'm happy about it because I've been on and off with Service Experts for about 2 years. When we first started with them, they were terrific, and then I had a bad incident with a guy who gave me a ridiculous quote for two air conditioning units. It was so ridiculous, because I had two other quotes, and the other two quotes were closer. They were about $3, away from what his was. He was over that much. But since then, I'm getting back to Service Experts and so on, and I have a service contract with them right now. I'd say a B+.”

Review by
04/07/2017

“I like their general work. They seem like they're really focused on the customer and the customer's needs and that type of thing, and every time they come over they seem that way no matter who I deal with. They do annual maintenance on my one house, and on the other house I just bought, they fixed a heater. They do annual maintenance for that one too. I'd give them an A+.”

Review by
04/07/2017

“They had to come back and put some bulbs in my ultraviolet system. They're going to do that next week, but as far as whatever else they did, they did a routine check and everything went well. A+, I believe. They were delayed coming, but they said they had a large job to do before they got to us. They held us up all day, but I respect what they were telling me. I think it was honest that they were delayed at the previous site, so they got to our spot about two hours late.”

Review by
04/07/2017

“It was OK. The air conditioner all froze up into a block of ice, and I guess they did a good job. They diagnosed it as some type of pressure switch, and they replaced it and I haven't had a problem since. They did excellent work and I have no complaints. I would recommend them.”

Review by
04/07/2017

“They came in and replaced something when we had the leak up there or something. They did quite a good job. They were polite enough to ask if they could use our bathrooms inside. I would give it an A. They were up there and in and out very quickly.”

Review by
04/07/2017

“What I liked is that when the A/C was broken they came within hours and I thought that was great because I have a baby at home and it was extremely hot and they were here within hours, so it was amazing. I called them and it was President's Day. Half of the things were closed and it was great. I'd give them an A+.”

Review by
04/07/2017

“We signed up for their maintenance. We had to schedule for the next one. I thought the individual they sent out was very conscientious. He did a good job explaining what the issues were, and I think he did a real good job. I would say A+. I really thought he did a good job. We've already recommended them.”

Review by
04/07/2017

“I've been using the same service personnel for the last few years and they've always done a good job. On time. Very neat. They've gotten the service done correctly the first time. Give it an A.”

Review by
04/07/2017

“They were professional. They did their job. They did it good. It was just standard maintenance. I'd give them an A. I've already recommended them to other people.”

Review by
04/07/2017

“They show up on time. They do a nice job. I've been with them for a long time. I'd give them an A-. Their customer service is fine. They're right on time.”

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