“I diagnosed the problem, because I took the unit apart and knew exactly what was wrong with it, because the same thing had gone wrong with my other unit, so all I did was feed the error code—look and see what was wrong with it. So, when I called them, I told them what was wrong with it. So, they didn't have a lot to do, other than come, verify what I told them, go out, get the parts, and come back and change it. There were no complaints with things like their customer service, punctuality, or cleanliness. It was quite expensive, I would have to say. I only had one experience, so I don't tend to make recommendations on one experience unfortunately. I've had a lot of air conditioning issues, so I couldn't tell you if I would recommend them; I don't have enough information.”

“They were great. We had just bought a new house, and we closed, and it was basically the day we closed. The main air conditioning wasn't working, but I think I had one of your guides that had been left, and I started calling air conditioning companies and nobody could get right out. Protocool promised to come right out. The unit was broken; they said they said they could fix it, and if I would buy a new unit from them, they would take the price of the repair off of the total price of the new unit. So, I really couldn't be any happier. I'd give them an A+. I would highly recommend them.”

“Protocool showed up when they said they were going to show up. There was one thing they had to come back for, that I did had to call them back for. They were approachable. They answered the phones. I got answers, and they pretty much did what they said they were going to do—which nowadays is a step above most contractors. They don't show up when they're going to, and they don't deliver as promised. So, everything was pretty much delivered as promised. I'd give them an A. The guys who came to work were very good about cleaning up after themselves.”

“They were a good company. They just did a good job. I liked overall everything. The guy, the technician, knew everything. I'm an old man. I know when people are trying to clown me. This young guy knew everything, and he fixed it fast, and the price was pretty fair. I'd been happier if the price was a little bit lower, but it was fair and they treated me right. I'd give them an A.”

“I was thinking about this just the other day. I had a great experience with them. They were professional, timely, all in one—they didn't leave anything hanging out. They completed the job start to finish, in a very short time frame. My unit went down; they had a new one installed in three days. That's with the negotiation and everything. I would grade Protocool an A+.”

“Very professional; they seemed to know what they were—they obviously knew what they were doing, and were just helpful, as far as I needed to have it replaced—and just what I needed. They're on top of it. I called around and asked a lot of places, and did my homework. These guys did good. I'd give them an A. They were really good. I'd recommend them.”

“I think they were very reasonable, as far as price goes, and they were honest. I'd give them an A. It took them two or three days to locate the part and then when they came initially, he didn't have the part, so they had to order it. It was a kind of to do with that. It took a few days to get the part that should've been done in a couple days.”

“The owner himself came out and made sure everything was taken care of right, a very nice guy. I would grade them an A+; I would use them again. There is nothing that they did wrong—you know contractors, sometimes they have workers that are not the owners; even they were great. I would recommend them.”

“Their customer service—their sales rep and then the actual technicians were very helpful, and they answered my questions. And they did an outstanding job, and I'm very happy with what they done. I would grade them an A+.”

“It was good. The air conditioner is working fine. Overall, I would give them an A. The quality of work was very good. Protocool was very professional.”

“I liked everything—their honesty, their promptness. They were able to fix it. The price was great. I was pretty happy. I'd give them an A+.”

“They had great customer service. They were there on time and their prices were very reasonable. I would give them an A+.”

“There was a little bit of an issue, and they made it right—they were very good about that. I'd give them an A+.”

“They were great. They came on time. Overall, I would give them an A+. Everything works out great.”

“They're the only company in the area to service my heater. I'd give them an A.”

“I liked their customer service and professionalism. I'd give them an A+.”

“Good service. I'd give them an A+. Extremely likely to recommend them.”

“They were very thorough and very professional. I'd give them an A+.”

“Everything was fine and OK. I would grade them an A.”

“Overall, I would give them an A+.”

“It was positive.”

“There wasn't one thing in particular; I would grade them a B+.”

“They did what they're supposed to be doing. They'll be a B. There wasn't a slight issue with anything. I'm picky about giving A's.”

“Protocool installed my air conditioner six months ago. I'm not happy with them. I had a really bad experience. I just purchased—six months ago—my air conditioning, and it's already giving me some trouble. I'd give them a C. Quality of work is OK. Customer service is no good. They weren't really on time. When you call them, and my air conditioning I've only had six months, and there was something wrong, I had to pay $170-something because they went to my house and looked at it and told me something was wrong with my air conditioning, and it was not covered by the warranty. It was only six months, and I had to spend more money. I am not happy about it.”

“They replaced my air conditioning system at the house, both air handling and compressor. They absolutely deserve an A. I have absolutely no complaints. They did outstanding. I would absolutely recommend them.”

“They've done regular service maintenance on air conditioning and a repair to an air conditioning unit. I would give them an A+ grade across the board. The experience was actually unbelievable.”

“Protocool did air conditioner installation, duct work, and put in the new system, where if you have leaks in the duct system, they spray it. They maintain an A/C also. I'd give them an A+. I’ve had no issues with them.”

“They’ve done work for us a couple of times. We own a condo and a home. They did repair and installation of new A/C's and maintenance. I'd give them an A+. I had no complaints at all. I recommend them all of the time.”

“They've done a few things. They installed a new air conditioner, and I have a service contract. Then they have put some ultraviolet things in to filter it. I'd give them an A.”

“They have installed two complete home air conditioning systems, and I would give them A+ for the service across the board. I always recommend them.”

“We love them. We’ve actually used them in two different houses to completely redo all of the A/C systems and ducts, along with continued service. They are an A+ company.”

“They are very good. I had several estimates. Chris and Pompeo did an excellent job selling it, and it worked out fine. We are very pleased with their work. I would definitely give them an A. They're very nice people, and they always come when we have a problem. We haven’t had any, and it’s been a good experience. We’re in Miami, and they're in Broward. He did an exception to come to my house that day for the estimate, and it worked out great. I have recommended them.”

“I think I was having issues with my thermostat. The young man was really nice, and they were on time. They did have to check with somebody else and come back a second time. I would say I'd give them an A for the experience.”

“They did the work in my father's apartment. They did maintenance of the system. I'd give them an A+. I was very happy with everything.”

“Our air conditioning units are their products, and they service them. We would give them an A for their service.”

“They do maintenance on the air conditioners. This company would get an A from me for my experience with them.”

“They were very professional and timely. I've nothing bad to say about them. They are an A company.”

“They installed a new A/C system for me. I'd give them an A.”

“They installed a Trane air conditioner for me. I would say they are an A company.”

“They did A/C work for me. I'll give them an A for the work and experience I had.”

“They installed a new air conditioner. I’d give them an A for the experience I had with them.”

“They installed an A/C unit for me. Overall, I would give them a B.”

“They have done air conditioning work for us. I would give them a B+ for my experience with them. Overall, they were good.”

“I have used them on multiple occasions. They have done one A/C repair and one A/C replaced. I would give them a B+ for an overall experience grade. I have recommended them.”

“They do air conditioner maintenance for me. I would give them a B for my overall experience.”

“They replaced an air conditioning system inside and out. I'd give them a C overall.”

“I'm not happy with their service whatsoever. The technician came and the problem was all he had to do was put some silicone in a little hole because it was a faulty part. He charged me $175 to put the little piece of silicon in the tube on top of the $13 to do the inspection. He was here for no more than one hour. He took advantage of us. I'm going to put a stop on my credit card and complain about that. I would not recommend them to anyone.”

No review comments provided

“It was all fine.”

“They take care of our air conditioning. The last service technician that was here really knew what he was doing. They call to remind me whenever service is required. Normally, I would forget until the thing stopped working. The people are courteous. I would grade the experience I had as A.”

“My experience with them was fine, just fine. I really didn’t have any dealings with them. I had my aide here, who let them in to do the work. I never actually met anybody, but I must say the owner or the person I dealt with via email, Chris, was very professional. They did not leave a mess behind. My overall experience was absolutely an A.”

“They communicated before coming to arrange schedule and everything. The technician was very clear. Overall, it was a good experience, and I’d say they deserve an A. It was a while ago, but it was a good experience. They did work upstairs, and I wasn’t even looking at it because I work at home sometimes.”

“They were excellent. They were great. They really showed us, as far as the install and doing everything, they walked us through everything. The young man, I think his name was David, when he came out to do the inspection after everything was done, was really nice. He gave us some tips, as far as keeping the A/C clean and when to switch out the filters. They do an excellent job, so I’d give them an A+ for the entire experience. I would recommend them to anyone.”

“They do a good job. I find them expensive, but they do a good job. In my case, I was upset, but it wasn’t really their fault. They fixed the unit, and then the next day something else failed on it. I’m more frustrated with the unit than I am with them. It wasn’t their fault, it’s just that this Trane unit that I bought has been kind of a lemon. They’re expert and they know what they’re doing. They do a good job. I give them an A for their service, overall.”

“The experience was great. They were excellent. They were professional, clean, had huge smiles on their faces, did a great job, cleaned up after themselves, and were quiet. I don’t know how they did it, but they were here all day, and they never used the restroom. They followed up, and they came back. They were just excellent. The only complaint was that they were expensive. I think that has more to do with Lowe’s than them. I would definitely give them an A+. I have already recommended them.”

“It is a good unit. I chose them, first of all, because of the price, and then the quality. I have no complaints. Their customer service is beautiful.”

“They did some HVAC work for me. My wife would know how they are, but I think she has been more than satisfied with them. I think they deserve an A+.”

“They had to come out a few times, but I guess it was OK. They are the ones who installed the A/C, so that’s why I called them. I would rate my overall experience as A.”

“I thought the fellow that came out was very thorough. He took the time and made sure my service was done right. I would definitely give them an A for the experience.”

“There was nothing beyond what I expected. I went through Lowes for my A/C install because I didn’t have a choice. I would grade the overall experience I had as an A.”

“Everything was great, and it’s still working. I liked that the service was prompt. I would grade the overall experience as above excellent. I’d give them an A+.”

“They came, and they were quick. They finished everything they were supposed to and got out in a timely fashion. Everything was fine. I’d give them an A+. Everything was fine.”

“I chose them because the former owners of the house used them initially, and they recommended them. Their technicians were super helpful. I’d give them an A for their service to me.”

“I like that they did the work. They put the air conditioners in perfectly and efficiently, and then they followed up with maintenance. I’d give them A+ for my experience with them.”

“Everything was great. We’ve been using them for a long time. They’re prompt, on-time, finish their work, clean, and they do a great job. I would grade my overall experience as A+.”

“They installed my air conditioner. I have nothing negative to say. They did have to come back out and redo some stuff to meet code. The overall experience, for me, would be an A.”

“I have used them for years, so they’re good. I have no complaints, and I would give them an A.”

“They did a really good job. I would grade my experience with them as A+.”

“Everything is fine. I have no issues now. I’d give them an A.”

“I would grade the overall experience I had with them as an A.”

“I like their punctuality. I didn’t have any complaints.”

“It was positive work.”

“They were on time, and the salesperson was courteous and knowledgeable. It was good. I had no complaints.”

“I liked that they were punctual, professional, and efficient. I would grade the experience as an A.”

“He was great. I just thought they were terrific. They did the job, and they were pleasant. I’d give them an A+.”

“The whole thing was nice. It didn’t take long because it was a simple problem. It was OK. I would say I had an A experience, overall.”

“They got my air conditioning working, and that made me happy. Overall, I’d give them an A because it made no negative impressions on me.”

“They’re pretty good. I’ve used them for a long time. They’re pretty responsive. I’d give them an A for my overall experience with them.”

“They were just fine. They were very good, and I didn’t have any problem with them. I would grade the experience I had as an A.”

“The last time they worked, it worked. I have been a customer of theirs since they opened. I would say they are an A+ company.”

“They didn’t mess up my floor when they came in, and I liked that. It was an A+ experience. I would highly recommend them.”

“They were on time at the time they came to do the job at the house. I would say I had a B experience with them.”

“We’re in a condominium. They replaced both of the units in our condo last year. They work with us, and they’re really good. They do air conditioning for our condominium building as well as individuals in the building. I would give them a B+ because at one point they sent a service technician here who, when he was finished, we felt that it was not done properly. We called them and the very next day they sent a more senior person and it was correctly very quickly.”

“I’ve been dealing with the company that they bought out before, so I stayed with them. I would grade my overall experience with them at about a B. I still had the issue but they came back out for it recently and everything is fine.”