PROTOCOOL Cooling Solutions
2nd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 85 Surveys
Our Certification Process
Best Pick Guarantee
Verified License(s)
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Verified Workers' Comp
Compiled Score: star star star star star
PROTOCOOL Cooling Solutions has received 5 out of 5 stars (A-rating) based on 85 customer surveys conducted by Best Pick Reports.
2nd year as a Best Pick Call
"PROTOCOOL Cooling Solutions has been serving South Florida families and businesses for over 15 years. We focus on one thing: Helping all people live in greater safety and comfort. If you are ready to be WOWED by our caring and talented team, we would be honored to have the opportunity to earn your trust."

Chris Pompilio | Vice President
Company Information
Services Offered
PROTOCOOL Cooling Solutions repairs, maintains, replaces, and upgrades central air conditioning systems for residential and commercial customers. The company also offers air duct sealing and indoor air quality solutions.
Warranty
Warranties vary depending on service.
Company History
The company was established locally in 2002.
Distinctions
A Trane Comfort Specialist since 2006, PROTOCOOL is also a Lowe's Independent Contractor, a member of the Comfort Institute, an AEROSEAL dealer, and a member of the Mechanical Contractor Association of South Florida (MCASF). The company received the MCASF's Safety Excellence Award in 2016 and the Trane South Region Pacesetter Award in 2014.
Employee Information
Employees wear uniforms, drive marked vehicles, are background checked and drug tested, and do not smoke on customers' property.
Licenses
CAC058577
Areas Served
Dania, Deerfield Beach, Hallandale, Hollywood, Miramar, Pembroke Pines, Plantation, Weston, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise, Boca Raton, Boynton Beach, Delray Beach
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They were great. They came on time. Overall, I would give them an A+. Everything works out great.”

“Good service. I'd give them an A+. Extremely likely to recommend them.”

“I was thinking about this just the other day. I had a great experience with them. They were professional, timely, all in one—they didn't leave anything hanging out. They completed the job start to finish, in a very short time frame. My unit went down; they had a new one installed in three days. That's with the negotiation and everything. I would grade Protocool an A+.”

“Their customer service—their sales rep and then the actual technicians were very helpful, and they answered my questions. And they did an outstanding job, and I'm very happy with what they done. I would grade them an A+.”

“The owner himself came out and made sure everything was taken care of right, a very nice guy. I would grade them an A+; I would use them again. There is nothing that they did wrong—you know contractors, sometimes they have workers that are not the owners; even they were great. I would recommend them.”

“I liked their customer service and professionalism. I'd give them an A+.”

“Overall, I would give them an A+.”

“They were very thorough and very professional. I'd give them an A+.”

“They're the only company in the area to service my heater. I'd give them an A.”

“Very professional; they seemed to know what they were—they obviously knew what they were doing, and were just helpful, as far as I needed to have it replaced—and just what I needed. They're on top of it. I called around and asked a lot of places, and did my homework. These guys did good. I'd give them an A. They were really good. I'd recommend them.”

“Everything was fine and OK. I would grade them an A.”

“It was good. The air conditioner is working fine. Overall, I would give them an A. The quality of work was very good. Protocool was very professional.”

“Protocool showed up when they said they were going to show up. There was one thing they had to come back for, that I did had to call them back for. They were approachable. They answered the phones. I got answers, and they pretty much did what they said they were going to do—which nowadays is a step above most contractors. They don't show up when they're going to, and they don't deliver as promised. So, everything was pretty much delivered as promised. I'd give them an A. The guys who came to work were very good about cleaning up after themselves.”

“It was positive.”

“The experience was great. PROTOCOOL was excellent. They were professional, quiet, and clean. They had huge smiles on their faces, did a great job, and cleaned up after themselves. I'd definitely give them an A+. I've already recommended them.”

“They put the air conditioners in perfectly and efficiently, and then they followed up with maintenance. I'd rate them as an A+ for my experience with them.”

“Everything was great, and it's still working. I liked that the service was prompt. I would grade the overall experience as above excellent. They get an A+ from me.”

“He was great. I thought they were terrific; they did the job, and they were pleasant. I'd give them an A+ rating.”

“We love them. We've used them in two different houses—A+.”

“They are very good. I had several estimates. Chris and Pompeo did an excellent job selling it, and it worked out fine. We are very pleased with their work. I would definitely give them an A. They're very nice people, and they always come when we have a problem. We haven't had any, and it's been a good experience. We're in Miami, and they're in Broward. He did an exception to come to my house that day for the estimate, and it worked out great. I have recommended them.”

“They were excellent. They were great. They really showed us, as far as the install and doing everything, they walked us through everything. The young man, I think his name was David, when he came out to do the inspection after everything was done, was really nice. He gave us some tips, as far as keeping the A/C clean and when to switch out the filters. They do an excellent job, so I'd give them an A+ for the entire experience. I would recommend them to anyone.”

“They didn't mess up my floor when they came in, and I liked that. It was an A+ experience. I would highly recommend them.”

“I chose them because the former owners of the house used them initially, and they recommended them. Their technicians were super helpful. I'd give them an A for their service to me.”

“They got my air conditioning working, and that made me happy. Overall, I'd give them an A because it made no negative impressions on me.”

“They replaced my air conditioning system at the house, both air handling and compressor. They absolutely deserve an A. I have absolutely no complaints. They did outstanding. I would absolutely recommend them.”

“Everything was great. We've been using them for a long time. They're prompt, on-time, finish their work, clean, and they do a great job. I would grade my overall experience as A+.”

“They came, and they were quick. They finished everything they were supposed to and got out in a timely fashion. Everything was fine. I'd give them an A+. Everything was fine.”

“They did some HVAC work for me. My wife would know how they are, but I think she has been more than satisfied with them. I think they deserve an A+.”

“They did a really good job. I would grade my experience with them as A+.”

“The last time they worked, it worked. I have been a customer of theirs since they opened. I would say they are an A+ company.”

“They have installed two complete home air conditioning systems, and I would give them A+ for the service across the board. I always recommend them.”

“Protocool did air conditioner installation, duct work, and put in the new system, where if you have leaks in the duct system, they spray it. They maintain an A/C also. I'd give them an A+. I've had no issues with them.”

“They've done regular service maintenance on air conditioning and a repair to an air conditioning unit. I would give them an A+ grade across the board. The experience was actually unbelievable.”

“They did the work in my father's apartment. They did maintenance of the system. I'd give them an A+. I was very happy with everything.”

“They've done work for us a couple of times. We own a condo and a home. They did repair and installation of new A/C's and maintenance. I'd give them an A+. I had no complaints at all. I recommend them all of the time.”

“It was positive work.”

“My experience with them was fine, just fine. I really didn't have any dealings with them. I had my aide here, who let them in to do the work. I never actually met anybody, but I must say the owner or the person I dealt with via email, Chris, was very professional. They did not leave a mess behind. My overall experience was absolutely an A.”

“They were just fine. They were very good, and I didn't have any problem with them. I would grade the experience I had as an A.”

“Everything is fine. I have no issues now. I'd give them an A.”

“There was nothing beyond what I expected. I went through Lowes for my A/C install because I didn't have a choice. I would grade the overall experience I had as an A.”

“I liked that they were punctual, professional, and efficient. I would grade the experience as an A.”

“They're pretty good. I've used them for a long time. They're pretty responsive. I'd give them an A for my overall experience with them.”

“They installed my air conditioner. I have nothing negative to say. They did have to come back out and redo some stuff to meet code. The overall experience, for me, would be an A.”

“I have used them for years, so they're good. I have no complaints, and I would give them an A.”

“They take care of our air conditioning. The last service technician that was here really knew what he was doing. They call to remind me whenever service is required. Normally, I would forget until the thing stopped working. The people are courteous. I would grade the experience I had as A.”

“It was all fine.”

“I thought the fellow that came out was very thorough. He took the time and made sure my service was done right. I would definitely give them an A for the experience.”

“They were fine.”

“I like their punctuality. I didn't have any complaints.”

“I would grade the overall experience I had with them as an A.”

“They were on time, and the salesperson was courteous and knowledgeable. It was good. I had no complaints.”

“The whole thing was nice. It didn't take long because it was a simple problem. It was OK. I would say I had an A experience, overall.”

“They had to come out a few times, but I guess it was OK. They are the ones who installed the A/C, so that's why I called them. I would rate my overall experience as A.”

“They installed a Trane air conditioner for me. I would say they are an A company.”

“They do maintenance on the air conditioners. This company would get an A from me for my experience with them.”

“I think I was having issues with my thermostat. The young man was really nice, and they were on time. They did have to check with somebody else and come back a second time. I would say I'd give them an A for the experience.”

“Our air conditioning units are their products, and they service them. We would give them an A for their service.”

“I'd give them an A for the experience I have had with them.”

“They've done a few things. They installed a new air conditioner, and I have a service contract. Then they have put some ultraviolet things in to filter it. I'd give them an A.”

“They installed a new air conditioner. I'd give them an A for the experience I had with them.”

“They were very professional and timely. I've nothing bad to say about them. They are an A company.”

“They did A/C work for me. I'll give them an A for the work and experience I had.”

“They installed a new A/C system for me. I'd give them an A.”

“They communicated before coming to arrange schedule and everything. The technician was very clear. Overall, it was a good experience, and I'd say they deserve an A. It was a while ago, but it was a good experience. They did work upstairs, and I wasn't even looking at it because I work at home sometimes.”