“Lori the receptionist did a good job.”

“Protocool Cooling Solutions exceeded my expectations in all areas throughout the entire project.”

No review comments provided

“Every step of the way with Protocool Solutions was extremely professional. From the initial consult to the final installation.”

“Protocool Cooling Solutions found the leak when the person that I've been dealing with for years and years could not find it.”

No review comments provided

“The gentleman that came to complete the service was fantastic, personable, and recommended anything I needed. He was great.”

“Everything has been great! We haven't had any issues. We will definitely keep Protocool Cooling Solutions in mind when we have to get a new unit.”

“They got my air conditioner working and I did not have to call them back. The quality of workmanship is great!”

“Protocool Cooling Solutions did a great job. The technical was great as well. I will definitely use them again. I highly recommend this company.”

“The technician did a wonderful job. The office staff was great as well!”

“Protocool Cooling Solutions gave excellent service. I have been really pleased with them.”

“I have used several HVAC companies through my warranty and they look like elementary kids compared to Protocool! Protocool did a great job!”

“Justin is the best, nicest, friendliest technician that I have ever worked with.”

“Chris was very nice. He was very good. None of the installers really talked but they were all courteous and friendly. They all wore masks and seemed professional.”

“Chris provided exceptional service.”

“I was just not very happy with the results from their service.”

No review comments provided

“They diagnosed the issue and fixed it.”

“I would like to recognize Chris.”

“Overall, from the initial meeting to the install and then coming back. They were A#1.”

“The ones who were here were very professional and very good workers.”

“Chris had exceptional service.”

“The owner provided exceptional service.”

“The service technician provided exceptional service.”

“They were very professional. The people who came out to install the air conditioning unit was very courteous, professional and very clean. After all the work they did, they took the trash away.”

“They exceeded my expectations because of their professionalism.”

“I like everything about them. They are very prompt, very clean, and very orderly. Everything they said they did and they did the whole job in one day. They are fantastic.”

“I think they all did a great job. The salesman named Chris did a outstanding job.”

“I was very happy with the price and the technician. I will use the company again if needed.”

“I can't remember her name, but I would recognize the girl who answered the phone who followed up to let me know they were delayed. Also, the technician they sent out was extremely professional and polite and kind. He was straight to the point. He really did a fantastic job and had everybody's best interests in mind. It really went well, and I highly recommend them.”

“They are very professional and give good quality work.”

No review comments provided

“They were prompt and on time. They explained what the problem was in detail.”

No review comments provided

“They met my expectations in all areas.”

“I loved the service, and I highly recommend them.”

“I would like to recognize Chris the owner for his exceptional service.”

“Linda provided exceptional service.”

“The 2 technicians that worked with me are very professional and very pleasant, they explained things to me so I can help myself with certain issues.”

“They are terrific in every possible way. The service guy was outstanding.”

No review comments provided

“I called on a Sunday. They came pretty quickly and it was an emergency. My air conditioner was leaking.”

“I appreciated their follow up customer service. They checked back and verified that everything was working properly. They exhibited professionalism.”

“They exceeded my expectations by how much they paid attention to detail.”

“I had AC when they left.”

“Everything was good. He was wonderful, and we'll use them again.”

“They exceeded what we asked for in every area.”

“They met my expectations with the time and installation.”

“They met my expectations. I just had work from them. The guys show up on time.”

“Both times I had service and both times the technicians were exceptional. Both were exceptional.”

“Protocool Cooling Solutions Inc met or exceeded my expectations regarding the whole entire project of him doing the AC and everything. He went above and beyond.”

“Protocool has been my go-to service provider for my systems at home. We are extremely satisfied and wish that more people got to know them as well as we have.”

“The guy that came deserves a raise.”

“They installed it as requested, and everything is working well.”

“They did a good job.”

“We have not had too much experience with but they do the work in our condo association. We have a contract with them.”

“I would like to recognize Justin for his exceptional service. He was very knowledgeable and professional.”

“Protocool Cooling Solutions Inc met or exceeded my expectations. They fixed my problem and got me started on a solution. I signed up for the service for future problems.”

“The company did a fabulous job for me.”

No review comments provided

“They are terrific and they keep you informed. The owner goes out of his way for you. I have recommended them to a number of people!”

“I am satisfied with everything.”

“I would like to recognize Chris for his exceptional service.”

“The installation and equipment were fine. The only thing that is tricky is adjusting the air handler.”

“They do maintenance service.”

“They were very disorganized. They were slow, it took four weeks for them to show up.”

“It was positive.”

“I diagnosed the problem, because I took the unit apart and knew exactly what was wrong with it, because the same thing had gone wrong with my other unit, so all I did was feed the error code—look and see what was wrong with it. So, when I called them, I told them what was wrong with it. So, they didn't have a lot to do, other than come, verify what I told them, go out, get the parts, and come back and change it. There were no complaints with things like their customer service, punctuality, or cleanliness. It was quite expensive, I would have to say. I only had one experience, so I don't tend to make recommendations on one experience unfortunately. I've had a lot of air conditioning issues, so I couldn't tell you if I would recommend them; I don't have enough information.”

“They were great. We had just bought a new house, and we closed, and it was basically the day we closed. The main air conditioning wasn't working, but I think I had one of your guides that had been left, and I started calling air conditioning companies and nobody could get right out. Protocool promised to come right out. The unit was broken; they said they said they could fix it, and if I would buy a new unit from them, they would take the price of the repair off of the total price of the new unit. So, I really couldn't be any happier. I'd give them an A+. I would highly recommend them.”

“Protocool showed up when they said they were going to show up. There was one thing they had to come back for, that I did had to call them back for. They were approachable. They answered the phones. I got answers, and they pretty much did what they said they were going to do—which nowadays is a step above most contractors. They don't show up when they're going to, and they don't deliver as promised. So, everything was pretty much delivered as promised. I'd give them an A. The guys who came to work were very good about cleaning up after themselves.”

“They were a good company. They just did a good job. I liked overall everything. The guy, the technician, knew everything. I'm an old man. I know when people are trying to clown me. This young guy knew everything, and he fixed it fast, and the price was pretty fair. I'd been happier if the price was a little bit lower, but it was fair and they treated me right. I'd give them an A.”

“I was thinking about this just the other day. I had a great experience with them. They were professional, timely, all in one—they didn't leave anything hanging out. They completed the job start to finish, in a very short time frame. My unit went down; they had a new one installed in three days. That's with the negotiation and everything. I would grade Protocool an A+.”

“Very professional; they seemed to know what they were—they obviously knew what they were doing, and were just helpful, as far as I needed to have it replaced—and just what I needed. They're on top of it. I called around and asked a lot of places, and did my homework. These guys did good. I'd give them an A. They were really good. I'd recommend them.”

“I think they were very reasonable, as far as price goes, and they were honest. I'd give them an A. It took them two or three days to locate the part and then when they came initially, he didn't have the part, so they had to order it. It was a kind of to do with that. It took a few days to get the part that should've been done in a couple days.”

“The owner himself came out and made sure everything was taken care of right, a very nice guy. I would grade them an A+; I would use them again. There is nothing that they did wrong—you know contractors, sometimes they have workers that are not the owners; even they were great. I would recommend them.”

“Their customer service—their sales rep and then the actual technicians were very helpful, and they answered my questions. And they did an outstanding job, and I'm very happy with what they done. I would grade them an A+.”

“It was good. The air conditioner is working fine. Overall, I would give them an A. The quality of work was very good. Protocool was very professional.”

“I liked everything—their honesty, their promptness. They were able to fix it. The price was great. I was pretty happy. I'd give them an A+.”

“They had great customer service. They were there on time and their prices were very reasonable. I would give them an A+.”

“There was a little bit of an issue, and they made it right—they were very good about that. I'd give them an A+.”

“They were great. They came on time. Overall, I would give them an A+. Everything works out great.”

“They're the only company in the area to service my heater. I'd give them an A.”

“I liked their customer service and professionalism. I'd give them an A+.”

“Good service. I'd give them an A+. Extremely likely to recommend them.”

“They were very thorough and very professional. I'd give them an A+.”

“Everything was fine and OK. I would grade them an A.”

“Overall, I would give them an A+.”

“There wasn't one thing in particular; I would grade them a B+.”

“They did what they're supposed to be doing. They'll be a B. There wasn't a slight issue with anything. I'm picky about giving A's.”

“Protocool installed my air conditioner six months ago. I'm not happy with them. I had a really bad experience. I just purchased—six months ago—my air conditioning, and it's already giving me some trouble. I'd give them a C. Quality of work is OK. Customer service is no good. They weren't really on time. When you call them, and my air conditioning I've only had six months, and there was something wrong, I had to pay $170-something because they went to my house and looked at it and told me something was wrong with my air conditioning, and it was not covered by the warranty. It was only six months, and I had to spend more money. I am not happy about it.”

“They replaced my air conditioning system at the house, both air handling and compressor. They absolutely deserve an A. I have absolutely no complaints. They did outstanding. I would absolutely recommend them.”

“They've done regular service maintenance on air conditioning and a repair to an air conditioning unit. I would give them an A+ grade across the board. The experience was actually unbelievable.”

“Protocool did air conditioner installation, duct work, and put in the new system, where if you have leaks in the duct system, they spray it. They maintain an A/C also. I'd give them an A+. I’ve had no issues with them.”

“They’ve done work for us a couple of times. We own a condo and a home. They did repair and installation of new A/C's and maintenance. I'd give them an A+. I had no complaints at all. I recommend them all of the time.”

“They've done a few things. They installed a new air conditioner, and I have a service contract. Then they have put some ultraviolet things in to filter it. I'd give them an A.”

“They have installed two complete home air conditioning systems, and I would give them A+ for the service across the board. I always recommend them.”

“We love them. We’ve actually used them in two different houses to completely redo all of the A/C systems and ducts, along with continued service. They are an A+ company.”

“They are very good. I had several estimates. Chris and Pompeo did an excellent job selling it, and it worked out fine. We are very pleased with their work. I would definitely give them an A. They're very nice people, and they always come when we have a problem. We haven’t had any, and it’s been a good experience. We’re in Miami, and they're in Broward. He did an exception to come to my house that day for the estimate, and it worked out great. I have recommended them.”

“I think I was having issues with my thermostat. The young man was really nice, and they were on time. They did have to check with somebody else and come back a second time. I would say I'd give them an A for the experience.”