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AreaSet
“Attempted to sell an unnecessary replacement unit.”
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“Sometimes the ceiling is left dirty requiring painting and years ago the filter was dropped and chipped a built-in unit. Otherwise they’re competant”
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“I have already recommended this company to several friends and also given them Robert’s name”
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“My technician, Elton, was pleasant, knowledgeable, and efficient. The service was completed with minimal disruption to my day and Elton offered suggestions to help improve the system’s performance in between maintenance.”
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“Respectful of property, knowledgeable, professional always.”
“On time and very professional”
“After paying extra for emergency service they came out promptly. Wanted charge me almost 3 times the amount that the next AC company that we used charged us.”
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“I am likely to recommend Direct Energy Services Retail, Inc. dba One Hour Heating & Air Conditioning to a friend. They are honest and have great quality service.”
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“The service I got was excellent. The individuals doing the maintenance were outstanding. There was someone that was out here today, and he was great. The guys that do the boiler maintenance, and the guys in the field, they are all outstanding. That's why I would recommend them.”
“They have very good service.”
“They were great.”
“They've always been very responsive. They truly addressed any issues I had quickly.”
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“Tech came in and looked at the unit for less than 5 minutes and without showing me why or giving any explanation or even looking at the outside unit he then proceeded to try to sell me a new unit based on the age of the unit. Had to pay him $100 for his sales pitch and then had another company come out and fix it in 15 minutes. This was going on a year ago and a/c still working fine”
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“When everyone else failed me, you guys came through, and did a terrific job.”
“I have already recommended them to a friend.”
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“Very professional, a great company”
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“Overall, I was very satisfied with their work. They were dependable and delivered on what they promised. Professional service and fairly priced!”
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“They were very responsive, and they have good quality between the materials and the people who work there.”
“They are professional and really know what they are doing. They are always considerate and they do a good job.”
“They did a good job.”
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“The last time that they came out for maintenance. The next day the machine flooded and ruined my basement. I had to call another company to flush out the drain valve.”
“They were efficient and lovely. The job was done well.”
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“worst experience with a contractor in my entire life. I spent $6,000 on a new unit and it has never worked right. Instead of replace, you keep coming back and claiming to fix it.”
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“Initially my experience with this company was very positive.My last experience with this company was quite the opposite.The service tech who came out to my home to service my ac during a routine scheduled maintenance call informed me that my secondary drip pan was corroded and the only way to replace it was to take the whole unit out to get to the drip pan so recommended strongly that it would be more cost effective to replace the unit at that time time. My ac unit was 8 years old. Two factors were explained to us in previous service calls that would lengthen the lifetime of our ac unit..the first was to regularly change the filters inside and the second was to regularly clean out the condensate line outside..both of which we had been doing regularly in addition to the 2 times a year service maintenance contract.The cost of different units was explained to me should I decide to replace mine. Because of the expense of such and the fact that my unit was only 8 years old and we regularly serviced it I got a second opinion. So glad I did.My ac unit is running just fine.I used this company one more time only because I had already paid for 2 maintenance checks per year and so still had one more service owed to me. Everything checked out just fine on the second visit. I will no longer be using the services of this company.If you are diligent about maintaining your ac unit and servicing it regularly you should get more than 8 years out of your unit..”
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“On time & Excellent”
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“The work was fully satisfactory.”
“One Hour Heating & Air Conditioning did a great job. I've recommended them to a few friends and I would do it again.”
“I find that Direct Energy Services Retail's technicians for their air conditioning are pushing other products that are more expensive. They were wanting me to get this ultraviolet protection which would help my health. I did sign a monthly payment program which is more expensive. Their advertising is misleading. I do not like the treatment of being intemidating. They came out saying that I don't need freon but that I need to replace my coils.”
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“It seems like I've put more money in this AC unit than any other unit I have had. I am not sure if I would recommend them. As far as them coming out to fix and do maintenance they are great.”
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“I have been with Direct Energy Services (formerly known as One Hour Heating and Air) for 35 years and they have always done a wonderful job.”
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“They were always. They met their time they said they'd be here. They were efficient, clear on what they were doing, made it very understandable, and answered all of my questions.”
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