Air-Ref Co., Inc.
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Air-Ref Co., Inc. has received 4.7 out of 5 stars based on 64 customer surveys.
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2nd year as a Best Pick Call
"Air-Ref Co., Inc., has been specializing in residential and commercial air conditioning, electrical, and refrigeration systems since 1984. We are dedicated to giving 100 percent satisfaction to all of our customers. Our customers can count on us for the perfect fit for their home and budget with everything we sell, install, and service."

Chris Ryan | President
Company Information
Services Offered
Air-Ref Co. offers HVAC service, repair, installation, and maintenance for residential and commercial customers. The company also provides electrical services in addition to 24/7 emergency service.
Warranty
The company offers a one-year warranty for work on new constructions, a one-year labor warranty for air conditioning installations, and a one-year warranty on newly installed parts.
Company History
The family-owned-and-operated company was established in 1984.
Distinctions
Air-Ref Co. is a Factory Authorized Carrier Dealer and a member of the Air Conditioning Contractors of America (ACCA).
Employee Information
Employees drive marked vehicles and undergo background checks.
Licenses
CAC056988
Areas Served
Jupiter, Lake Worth, Lantana, North Palm Beach, Palm Beach Gardens, Palm Springs, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise

Compiled Score:

Air-Ref Co., Inc. has received 4.7 out of 5 stars based on 64 customer surveys.
5
54
4
3
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2
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5
1
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/21/2018

“The air conditioner and heater are working. I am happy with that, but everything else could have been handled better. The person who I was speaking to at Air-Ref was very personable and nice. The installers made some mistakes and they did not connect the heater. Air-Ref would not accommodate me on the weekend even though it was Air-Ref’s mistake. I had to take a day off or get my father to take a day off. She would not accommodate me and my schedule even though it was their mistake. The installer said that they could have come out on the weekend, but that wasn't an option given to me even though I fought for it. One gentlemen came out. I was told it would take 6 hours. It went well over 6 hours. It seemed like the first installer called for back up, and the manager came out. There was terrible communication throughout the installation process. They weren’t communicating with me. It probably took about 10 hours. Overall, 3 people ended up coming to my home and still didn't install the heater properly. They didn't leave when they said they were going to, so I obviously couldn’t leave. I had to cancel my whole day. They didn't finish installing it, and some wires were exposed, but the site was clean. All of the comments that I have already given about the lack of communication with the installers. They didn't finish the job or do it in the time that they said they would do it in. It took two days of scheduling and cancelling. It has been months.”

Review by
03/21/2018

“I think the company is overall OK, but they have a problem with communication. They only listened to what they wanted to. They do whatever they want to do, but the clients need to be first, and they aren’t. We spent a lot of money for the A/C Handler and didn’t get what we asked for. You need to take care of the clients from A-Z. I don't know how this will end up, but I’m hoping it will be fixed by the time it gets warmer. I have an issue that is not fixed yet with the A/C Handler. It starts slow, and then ramps up and is very noisy. It starts blowing air fast, but then slowly blows. We did not receive what we wanted. If it does not get fixed, then we will take the company to court. I just want to have the right product that we requested and paid for. I want a promise that when the weather gets warmer, it will be solved by then. I have already paid the money, and I expected to have a good product. We are supposed to receive the product that we set our criteria for, regardless of what product they put on the contract. We told the salesperson our criteria, and he was supposed to give us a product that fit the criteria. We are not experts. The guys have shown up on the job site many times without calling or an appointment. The job is good, but it is not the right product that we requested and set our criteria for via our communication with the salesperson. The guy gave me a way high estimate for another job.”

Review by
03/21/2018

“They should know better if they are in the industry. They should come to your house and do the estimate, and then the work—if I accept. Not charge me $85 to tell me what I already know. I cannot believe that I paid $85 for them to tell me something was wrong, and that they could not fix it. They did not even say they would deduct the $85 from the new part. I paid somebody money to tell me my A/C was broken. I already knew that when I called them.”

Review by
03/21/2018

“They need to communicate more internally. I had no direct salesperson. I had a number of different reps. There is a lack of communication internally in the office. Air-Ref had to come out numerous times for the same problem.”

Review by
03/21/2018

“It was nice to have an honest company come out. We had a wire split. Air-Ref fixed the roof wire. They gave us some information about our A/C. It was nice to have an honest company and not someone who blames it on something else.”

Review by
03/21/2018

“I think they know what they are doing. Every time I called, they responded right on time. I like the workmanship. I don't have a problem at all. They were more expensive than other companies I dealt with before.”

Review by
03/21/2018

“It was done while we were away. I don't have much to comment on. They did a good job. I would recommend Air-Ref.”

Review by
03/21/2018

“It was an excellent experience.”

Review by
03/21/2018

“Everything is fine.”

Review by
03/21/2018

No review comments provided

Review by
03/21/2018

No review comments provided

Review by
03/21/2018

No review comments provided

Review by
03/21/2018

No review comments provided

Review by
03/21/2018

No review comments provided

Review by
04/13/2017

No review comments provided

Review by
04/13/2017

“They did some HVAC work. They just put some freezer on it, so it froze. The guy who came over was really friendly. He was pretty honest about it. I'd give them an A. I am very likely to recommend them.”

Review by
04/13/2017

“They did maintenance on my air conditioning. They were professional. They came on time. They seemed to do a thorough job. I'd use them again. I have a maintenance contract with them, but I don't really know what they did. They said everything's fine, so as far as I'm concerned, I'd give them a high rating. They never really repaired anything or did anything out of the ordinary. I'm satisfied with my experience. I'd give them an A.”

Review by
04/12/2017

“I called them back, and they're doing a job here right now. They are more professional than the other companies I used. They seem to know more and do a better job. I've had a bunch of stuff done. I've had duct work done. I've had equipment changes. They're doing all the maintenance on it. There are seven units in this house. They did the maintenance, and now they're doing duct work and zoning. I'd give them an A+.”

Review by
04/12/2017

“It was very much positive. I paid another company to do what they did. The other company I threw away money, and they did it perfect. What we wanted was for it to be cool, and my wife says it's now the coolest area that that system covers. I'd give them an A. Quality of work and customer service were great.”

Review by
04/12/2017

“They were courteous. They did the job well, and they did not make any messes. They were professional. My air handler was not working. He was able to, after dissembling several of the parts, clean it thoroughly and put it back, and it was working properly. I'd give them an A.”

Review by
04/12/2017

“After a few calls, it all worked out at the end of the day. They got back to you. They did air conditioning in the garage. They put an air conditioner in the garage. Let's give them an A-. They were good. I don't know about expertise, but everything worked out.”

Review by
04/12/2017

“I was not happy with them. We had them go out to a property, and he put a compositor in. Three hours later we got a text from a tenant that it was not working properly. I called them on a Sunday. I called them the next morning at 7:25, and I never got a call back. I called back at 8, and they gave me another window between 11 and 2 after we had paid extra money on a Sunday to have them come out. They charged me for a part that it probably didn't need, but the compressor blew and had thrown oil all over the roof, so I was not happy with them at all. They did heating and air conditioning work. I would never use them again. We had to put a new unit in that air conditioner Monday, and they weren't willing to adjust the billt. The customer service was good. They replaced the part. If he knew what he was doing, he would have seen that the compressor was shot. He put a part into something that the next day the unit had to be replaced, and we did not go through them. On Sunday, they were there within an hour. The next day they gave me a window between 11 and 2, which was ridiculous because we paid extra on a Sunday to have them go out there only for Monday for them to tell me after 8 o'clock they weren't going to have somebody out there until 11 to 2. He said that this was an extraordinary circumstance, but I think if this gentleman would have known what he was doing, he would have known that it wasn't just a compositor that needed to be replaced, but that the whole unit was shot.”

Review by
04/12/2017

“It was absolutely positive. We called them on New Year's Eve. They came out, and they didn't overcharge me like it was holiday prices or anything. They didn't overcharge me based on the time of day and holiday. I've been using them ever since, and they seem good. I'm happy with them. I'd give them an A+. The only thing I might say is customer service—a few times, they gave me a window, but it was not the time I had scheduled. I have nothing to complain about.”

Review by
04/12/2017

“I always have a positive experience with them. I've been dealing with Air Ref for 35 years, and they're the only people I use. Very positive. They work for me and my family. All members of my family. They've installed air conditionings. They've done a lot of service on all those air conditioning units. All in all, they've been great. I think one time they might have done some electrical work in conjunction with the air conditioning. I'd give them an A+. I recommend them to a lot of my people; I'm a realtor. I am extremely likely to recommend them.”

Review by
04/12/2017

“They came out promptly. They were very honest. I like them. I had no problem. They fixed my air conditioner. It needed Freon, and I guess that was it. I'd give them an A.”

Review by
04/12/2017

“They were on time and friendly. They got what they had to do done, and that's it. They had to go on the roof of our condo and fix a compressor. I'd give them an A+.”

Review by
04/12/2017

“They reported on time. They were easy to work, and their craftsmanship seemed very good. They installed a new drain line from my air conditioning system to the exterior of my house. I'd give them an A+.”

Review by
04/12/2017

“They were great. They're very professional and very clean. Very organized in how they were handling the installation, and just everybody was extremely nice. They replaced my A/C and did a great job doing it. I'd give them an A+.”

Review by
04/12/2017

“They were on time. They completed the job. They set me up for a contract, and my daughter referred them. I had a good experience with them, so that's that. They serviced my air conditioning. Give them an A. My air is working.”

Review by
04/12/2017

“Everything was good. The service was good. I'd give them an A.”

Review by
04/12/2017

“It was months ago. I had a good experience. It was a repair. I'd give them an A.”

Review by
04/12/2017

“They were very honest, and they did a good job. They installed a split mini system. I would absolutely give them an A.”

Review by
04/12/2017

“They were efficient. They put in a new air conditioning in a bedroom window. I'd give them a B. Cleanliness and expertise were all excellent.”

Review by
04/12/2017

“They said what they were going to do, and that was it. They installed an air conditioning system. I'd give them an A+. It was all excellent.”

Review by
04/11/2017

“There wasn't anything wrong with it. The thermostat was broken. They just replaced the thermostat, that's all. I'd give them an A.”

Review by
04/11/2017

“They just checked the air conditioning and said it's all right. It was all right. I'd give them a C. It wasn't that spectacular.”

Review by
04/11/2017

“I would say excellent work with no complaints. I would recommend them. I've only used them once and didn't have any issues.”

Review by
04/11/2017

“They were putting an air conditioning unit in. It was all up front, and everything went smoothly. I grade it an A.”

Review by
04/11/2017

“Everything was fine. Excellent with no complaints. I didn't hear any complaints, so I guess everything was fine.”

Review by
04/11/2017

“They supplied me with things for my CPAP machine. They just were good at whatever they did. I'd grade them an A.”

Review by
04/11/2017

“For HVAC work, they do excellent work, no complaints, and I'd recommend them.”

Review by
04/11/2017

“They installed a new unit. They were fast and friendly. I'd say it was an A.”

Review by
04/11/2017

“It was something to do with my A/C. The job was done. I'd grade it an A.”

Review by
04/11/2017

“It was very positive. They were very good.”

Review by
04/11/2017

“He came and checked my air conditioner for me. They did a good job and everything was fine. They were a little late, so I'll give them an A-. Without the punctuality it's an A+. He was an hour late. I'd recommend them.”

Review by
04/11/2017

“It was excellent. I can tell you that he knows what he was talking about, very professional, and he wasn't pushy like trying to sell me anything. So he was really good. It was fantastic. Excellent. No complaints.”

Review by
04/11/2017

“They installed a new A/C unit. I liked that they were efficient and quick and they made sure that everything was properly installed before they left and everything was working before they left. I'd grade them A+.”

Review by
04/11/2017

“It was air conditioning work. I had a unit that wasn't working, and they fixed it. They were quick, on time, and did the job. I'd grade it very good, an A.”

Review by
04/11/2017

“It was air conditioning work. They were professional, they were on time, and they solved the problem. The price was reasonable. I'd grade it an A.”

Review by
04/11/2017

“That, for A/C system and put a new air conditioning, those guys are the best. Good service. Excellent people. You can put an A+ for those guys. I highly recommend them.”

Review by
04/11/2017

“They did service on my air conditioning. They were friendly and to the point, they did the job, cleaned up, and left. I'd grade them a B+. There weren't any issues.”

Review by
04/11/2017

“They did a new air conditioner and furnace. I think it was an A. I've never seen the work. I have a tenant in there. They say it's working, and that they did the work. I'd recommend them.”

Review by
04/11/2017

“Our air conditioner unit was not working correctly, so they took a look at it, identified that it needed a little piece, fixed it, and they were on their way. I would give them an A+.”

Review by
04/11/2017

“They were installing an air conditioning. They're good people. The people who came out here, they were good people too, friendly. It's excellent to me, A. I had no problem with them.”

Review by
04/11/2017

“I had a positive experience with the technician that came to my place twice. He was courteous and quite OK. In general, I was satisfied. They're kind of expensive, but everything's expensive, so what can I say. I would go for an A. I'm in Florida a few months a year, and I see all kinds of air conditioning people going by our house. They're the ones that sold it to the person I bought the house from, so their name was on the A/C. If somebody's looking for A/C work, I'm sure that they would be honest. I would recommend them.”

Review by
04/11/2017

“The first time was very nice, but it didn't work. He didn't do a complete job, so they had to come back again two days later. I wasn't getting any cold air coming out. It seemed like the Freon had gone out, and there was a leak, so he thought he fixed the leak. Evidently he hadn't because when he left, the air was going, and the Freon leaked out again. There were additional leaks that he hadn't caught. I'd grade it an A. The first guy didn't do it right, but everything else was fine. They're very pleasant people. The guy who came was very nice and tried to do the best he could, but I guess he just didn't know there were additional leaks.”

Review by
04/11/2017

“They cleaned our line. We signed up to have them check twice a year, so that's what we had them do. The first person who came didn't clean. So we called up two days later; someone came to clean it, and they said they should have done it. They didn't charge us, which was very nice and fair. I would give them an A. The first person was very good and everything, but he should have cleaned it. They were both very good with punctuality and all that.”

Review by
04/11/2017

“They basically inspected. It was a potential house that I was going to purchase, and I just wanted to get a full understanding of the current conditions. The guy was very thorough. He went through and checked everything; very polite. I'd say it was an A.”

Review by
04/11/2017

“They put an air conditioning system in. They were neat, they were clean, and they were professional. They knew what they were doing, and they fit it right into the place they were supposed to fit it. I was very happy with them. I would grade them an A.”

Review by
04/11/2017

“I had a neighbor whose air conditioner was noisy, so they put a dampening pad underneath it to quiet it down; spring-loaded pads. It was a lot of vibration that was being transmitted to the building. They seemed very confident. They were recommended. I would give them an A.”

Review by
04/11/2017

“The guy is excellent. He's very good. That's not the first time I've worked with them. In another job, he did major electrical work. He replaced the breaker panel. He did a lot of work. They were there for days. They're very good. I'd give them an A+. They’re really nice guys; I've met two of them, and both of them were very nice. I'm going to give them more work. As soon as I have it, I’ll call them.”

Review by
04/11/2017

“It was OK. It seems after they visited, my air conditioner, the thermostat, the temperature that it says—it just doesn't feel that way in the home. They called to come back out, but they never did make it back out. The initial problem was the AC not working at all, and they did solve that. I would give them a C.”

Review by
04/11/2017

“I had a unit upstairs, and it wasn't cooling. They came out and said the fan was bad, so they changed out the condensing motor fan. I would have to give them at least an A. The punctuality was good. They got me on the schedule pretty quickly. It was a tenant’s house, so I don’t know about what they did, but I didn't hear anything from the tenant that was negative. They were quick, and they were good, but they are a little pricey.”

Review by
04/11/2017

“They were putting in a new air conditioning system. The sales representative was very good. He explained what was needed. The two people who came in and did the installation were very clean and efficient. They did everything very nicely and efficiently, and then they had a follow-up from another fellow to make sure that everything acted right. Everything seems to be working fine. So far we're very satisfied. I give them an A+.”

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