ServiceMark Heating, Cooling & Plumbing
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

ServiceMark Heating, Cooling & Plumbing has received 4.6 out of 5 stars based on 93 customer surveys conducted through GuildQuality.
5
73
4
9
3
6
2
1
1
4
5th year as a Best Pick Call

Company Message Regarding COVID-19

ServiceMark's team is committed to your well being. Count on your technician to wear gloves and face masks, disinfect tools and surfaces, and follow all CDC guidelines.

"For over 65 years, families like yours have made ServiceMark their partner for complete home comfort backed by a 100 percent satisfaction guarantee. Today, homeowners rely on us for A+ heating, cooling, and plumbing services season after season."

Greg Thompson | Operations Manager
Company Information
Services Offered
ServiceMark provides residential heating and cooling services, including installation, repair, and maintenance for furnaces, heat pumps, air conditioning systems, and thermostats. The company also provides residential plumbing services.
Services Not Offered
The company does not install or service industrial or commercial systems.
Warranty
ServiceMark offers various parts-and-labor warranties on new heating and cooling system installations and a two-year guarantee on repairs.
Company History
ServiceMark was founded in 1951.
Employee Information
Employees wear uniforms and shoe covers, use drop cloths, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company installs Lennox systems. ServiceMark repairs and maintains all makes and models of HVAC equipment.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
Address
320 Century Boulevard
Wilmington, DE 19808
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PA017876

Compiled Score:

ServiceMark Heating, Cooling & Plumbing has received 4.6 out of 5 stars based on 93 customer surveys conducted through GuildQuality.
5
73
4
9
3
6
2
1
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/01/2021

“Good company.”

Review by
12/31/2020

“my appointment was rescheduled by Service Mark. Seems to be routine.”

Review by
12/30/2020

“I have been a customer for over 16 years, and I'm happy with their service.”

Review by
12/30/2020

“They were prompt in responding to my needs.”

Review by
12/30/2020

No review comments provided

Review by
12/30/2020

“I would like to recognize Alex Scofield.”

Review by
12/30/2020

“They met my expectations.”

Review by
12/30/2020

“I would like to recognize Scott Veinot, the one who sold the unit, for his exceptional service.”

Review by
12/29/2020

No review comments provided

Review by
12/29/2020

No review comments provided

Review by
12/28/2020

“The job was done right, and the cost was great!”

Review by
12/28/2020

“They work neat and they're very nice people. I have no problems with them which have exceeded my expectations.”

Review by
12/26/2020

No review comments provided

Review by
12/25/2020

“Quality of work and value for my money and kept the job site safe.”

Review by
12/24/2020

“Very informative and pleasant”

Review by
12/24/2020

“Oscar is very professional.”

Review by
12/24/2020

No review comments provided

Review by
12/24/2020

No review comments provided

Review by
08/31/2019

“Lamont did a very good job explaining details of work to be done.”

Review by
08/28/2019

“I liked their expertise.”

Review by
08/28/2019

No review comments provided

Review by
08/26/2019

No review comments provided

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

“I would like to recognize the technician who came out to my home for his exceptional service. He was a good guy.”

Review by
08/06/2019

“They fixed it, but they tried to sell us a whole new HVAC system when we didn't need one. I'm disappointed in that.”

Review by
07/06/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/28/2019

“ServiceMark met my expectations because the problem went away, but I know they over did it with the project. Not so much needed to be done.”

Review by
06/26/2019

“I was most satisfied with the installation.”

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

“They are very good, courteous, and did a very good job.”

Review by
06/26/2019

“I am most satisfied with the order in which they left things.”

Review by
06/26/2019

“The job was timely. It was wonderful. They got here early and finished within 20 minutes of the estimated time. I was really impressed.”

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

“The people that were here were extremely competent, and I was very happy with them. I don't remember their names, so I couldn't tell you. If you can look them up, those are the people that I would give a special recommendation for.”

Review by
06/26/2019

No review comments provided

Review by
06/25/2019

“I would like to recognize William Buehler.”

Review by
06/22/2019

No review comments provided

Review by
06/22/2019

No review comments provided

Review by
06/18/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
08/15/2018

“The contracted job was done correctly.”

Review by
08/13/2018

“They are consistent with their schedule and perform the work when it has been scheduled. They do a good job with that.”

Review by
08/07/2018

“He was very courteous.”

Review by
08/07/2018

No review comments provided

Review by
08/07/2018

“ServiceMark is the worst company ever. They are still doing a job from last summer. They are a bunch of crooks that told a totally different story. Last summer, they installed my air conditioner and the salesman was a con artist. He told me that he would do a lot of things for me. He said they would install a special air filter for my kids allergies. Last summer, we were out of the country when it was installed. This summer, it is only working as good as my previous one did. I called them and called them about it, and they came out to replace things. Robert was sent out and discovered that there is a leak, but didn't fix it. He went back to the office and we had a conference call. The salesman said that the duct work isn't good and that is why it is not working. They should have noticed that the duct work wasn't good when they installed it if that is the case. One of the guys asked me why I didn't complain last year. I had to explain that I was out of the country. They made every excuse in the book not to install the special air filter that we have already paid for. I have to pay $600 to change the duct work and I was out of the country until yesterday. I am going to email them about switching the price and hoping that they will agree to do the duct work and install the air filter I already paid for. I will never tell anyone to use ServiceMark again. I thought ServiceMark was a good company, but I should have gone with Horizon. They thought that I was a regular homeowner, but I have more knowledge because I am a property manager. I only went with ServiceMark to take advantage of the credit.”

Review by
07/28/2018

“I would like to recognize the person who came.”

Review by
07/28/2018

“I was most satisfied with the quality of my technician.”

Review by
07/25/2018

“The last person who came out was excellent. We were very satisfied.”

Review by
07/24/2018

No review comments provided

Review by
07/20/2018

“I was satisfied with the time it took to install our heater. It was very short which was good. Also when the system wasn't working I was satisfied with how quick they responded.”

Review by
07/16/2018

“I was most satisfied with the thoroughness of the job.”

Review by
07/16/2018

“They met my expectations in all areas.”

Review by
07/16/2018

“I think they are all very friendly and I can usually get them out in a couple of days if not that day. For the most part they can fix things right away.”

Review by
06/25/2018

“They are always professional, respectful of our home and us, friendly, and the quality of the work is excellent. We have never had a problem in 19 years.”

Review by
06/23/2018

“Very pleasant and professional.”

Review by
09/05/2017

“They did a great job. They did a heater tune-up. The person was polite and professional. I'd give them an A overall.”

Review by
09/05/2017

“I've had him two or three times, the same gentleman here. He's been really good about it. He seems knowledgeable. He's friendly. We can talk and I get the whole idea of what he's doing. He tells me everything. I was happy with it. I got a heating and air conditioning unit all in one and it sits outside. And he came here and repaired it. It wasn't getting any heat and that was just before we had winter, I believe. I'd give him an A overall.”

Review by
09/05/2017

“They're a wonderful company. No problems. We have a contract with them for heating and air conditioning. They're on time, they're professional, they take care of the work, and everything works fine. When you call them, they make an appointment at regular times. It's not bad. They don't make you wait too long. I'd give them an A overall. If anybody needed a plumber or a new air conditioner or heating, I'd tell them ServiceMark, for sure.”

Review by
09/05/2017

“I have a heater contract with them as well as air conditioning. They come on time and they do the job. They seem knowledgeable and have been keeping my heater and air conditioner free of problems for years. I'd give them an A overall. Very likely to recommend them. In fact, they're coming here again to do a PM on my heater.”

Review by
09/05/2017

“We had a whole house generator put in last fall. We put the propane out of outfit and the generator out another outfit. They were efficient, they cleaned up, and everything works. I was very pleased. They even dug out a tree to put in a generator. I'd give them an A overall. I already have recommended them.”

Review by
08/28/2017

“I got a new heater from them and I tried a couple other places and they cost about half as much. They basically went over what it would cost, the procedure, how long it would take and they basically were true to their word on everything. I'd give them a solid A overall. The heater's been great. They were on time.”

Review by
08/28/2017

“We had a back draft in the furnace room. They've been fine. I've never had any problem with ServiceMark. I know most of the guys that come our way. We've been dealing with them for a long time. ServiceMark has serviced our furnace for some time. Cleaning, checking, and stuff like that. And if we have a problem we would call them. They seem to know what they're doing and do it well. I would recommend them.”

Review by
08/28/2017

“I'm very well pleased with them. They did excellent work. I've had them for years. They're very neat. They always put those booties on before they come in the house. I ask them anything I want to know about it. I'm very satisfied with them. I would absolutely recommend them.”

Review by
08/28/2017

“I liked their response time. I think they did air conditioning. I've had them for years. I'd give them an A+ overall. I've had them for years and I'll keep them.”

Review by
08/28/2017

“They came in just before the summer for the air conditioning. I haven't had any problems with them. I'd give them a B only because I did have one issue. The gentleman that came to take care of the routine inspection and everything told me that I should have a trap on my unit that would help with cleaning out with the gunk that lays there during the off season. So, I asked him how much it would be, and I do have a service contract, and he said with the service contract it would be $199. If I wait and get it done, the other visit would be two-something. The time he came, I was in the midst of having my master bath renovated and I was expecting the plumber to come for that in the next day or two. So, I figured I would just wait and ask the plumber his opinion because I thought that was a lot of money considered I still had a service contract. So, I told my contractor about it and said ask the plumber, when he comes, to take look at the unit and see what it is I need because I figured if I was going to get it, the plumber that was doing my bathroom would probably do it for me for a lot less than ServiceMark was going to give me the price on. So, the contractor had him check and the contractor told me that I didn't need the A/C trap because I already had a gadget at the top of my unit. I didn't have it done. I thought, had I just done this without checking with anybody, it would've cost me a couple hundred bucks for something I didn't need. I mean, he was the only repair man that ever told me I needed that in all the years that I've had that unit. And ServiceMark has been coming to us for a number of years now. I just thought I'd mention that. I didn't call ServiceMark and complain or anything. That's the only issue I had. I guess I would recommend them. I never had any issues with them. Having a service contract, I thought that if I did get that easy trap put in, I thought that price was a little high for a customer that already had a service contract. I thought that was a little exorbitant.”

Review by
08/28/2017

“My husband's had them for years and then I just stopped having them because they don't do everything you need done. And you're paying all this money each year. Three hundred and some dollars for what? So, I'm done with them. For me, they didn't work. If I had to buy a new system, I will do that one day.”

Review by
08/23/2017

“I've been dealing with them for many years and they've always been prompt, fixed the problem or just a checkup. I've just always had good satisfaction. They're very reliable. They've also done plumbing work for us. I'd give them an A overall.”

Review by
08/17/2017

“They did preventative maintenance on a heat pump and the inside unit. They made it in their window. I didn't have to wait outside that time. I'd give them an A overall. They're friendly. If someone would ask, I would recommend them.”

Review by
08/17/2017

“They did routine maintenance. The technician that comes here made it positive. Tom Tucker. He's courteous. He's very mindful of the property. He's efficient. He's just all around honest, integrity, all that. He's good. I'd give them an A overall.”

Review by
08/17/2017

“They've done my heating and air conditioning system. They were in and out at the predicted time and the thing seems to be working properly. I'd give them an A overall. I recommend them all the time.”

Review by
08/17/2017

“I think the last time they were here, I had them service our air conditioner so that it was ready for the season to start. I've been dealing with this company for many a year and they're absolutely excellent. Their technicians are fabulous, they know what they're doing, they're very polite, and they engage with you. They do a wonderful job. Absolutely wonderful. They're on time, they call before they get here. When they do, they know what they're doing, and they're all very nice, very courteous, and excellent. They're all very good representatives of their company, everybody that comes out here. They definitely get an A+ overall. I would recommend them to anybody.”

Review by
01/09/2017

“We didn't choose them because it was too much money. Well we worked with them before for something else, we're happy with it. But then we called them back for air conditioning and it wasn't a positive response. I will still work with them for stuff but this particular incident wasn't that good. The work that they did work was positive which is why we went back to them for the second thing. We bought a new air conditioning from them. It was good. They knew what they were doing. Good price, I guess. We went back to them to get another air conditioner and we didn't like it so we didn't use them. I'd probably say it was a C. I'll give them a B.”

Review by
01/09/2017

“There was some issue where the line into the house was leaking. They gave us a quote and we got an external quote and with the external quote and they paid for it so that was nice. So quality of work - they didn't do the work so I guess an A because we ended up having someone else do the work.”

Review by
01/09/2017

“They've put in one of my systems and then they replaced it so it’s over the years. They seem to know what they're doing. They do the servicing for me, and it doesn’t break down so that's always a good sign. I would give them an A. I just signed another contract with them to do my servicing so I just really like them. They just do their job and it works.”

Review by
01/09/2017

“They're actually my heating and air conditioning company. The guys were very professional. That's why I actually use them all the time. They're clean, they're professional, and they do what they're supposed to do. I'd give them an A.”

Review by
01/09/2017

“They replaced a thermostat on the heat pump system. The workers showed up on time. They properly diagnosed the problem, and they installed the correct replacement part that fixed it. If A is the highest, then I'd give them an A.”

Review by
01/09/2017

“We're not really happy with the unit that was purchased. The heat pump thing, with the very hot days in the summer, doesn't seem to keep up. The house gets hot in summer and cold in the winter. The workers are OK. Customer service was good—A.”

Review by
01/09/2017

“They do a wonderful job. They did HVAC. They installed a hot water heater, and they worked on our heating system. They've done a lot for us, and we're very pleased with them. They know what they're doing. They're clean and attentive. They get back to you. It's a solid organization, and I trust their opinion. I'd give them an A+.”

Review by
01/09/2017

“They replaced a heating system. They were on time, they were professional, and they did what they said they would do. I'd give them an A.”

Review by
01/09/2017

“They serviced our heater. The worker was very pleasant. He did his job and he came on time. Everything was fine. I would say it was A+.”

Review by
01/09/2017

“They did routine maintenance. They seemed to know what they were doing, and they took care of what they had to do. I'd give them an A.”

Review by
01/09/2017

“It was great, very good. They always clean my air conditioning and service my furnace. They’re very, very pleasant and personable. So far, so good. They do good work. I'd give them an A.”

Review by
01/09/2017

“They maintain my air conditioner and furnace. They have also replaced parts for my furnace. They give good advice, they're always professional, and they're on time. I'd give them an A.”

Review by
01/09/2017

“I had some work done on my air conditioning. They had to go up in my ceiling. They did what they had to do and left.”

Review by
01/09/2017

“They put an A/C and heater in. They did a checkup last year. Everything was fine. We’d give them an A.”

Review by
01/09/2017

“They just replaced the furnace for me. I think they are good. I would say a B.”

Review by
01/09/2017

“They serviced our heater. He was on time. I'd give them an A.”

Review by
01/09/2017

“We have an annual service contract with ServiceMark. They showed up when they said they would, and they did the work in a timely fashion. I'd give them an A.”

Review by
01/09/2017

“They always fine-tuned our air conditioning and heaters twice a year, and we probably had them in both of our houses for maybe the last 12 years. They're on time. If we had the furnaces checked for the winter, they never failed; if we had the air conditioning checked for the summer, they also never failed. They do what they say they're going to do. I would say they're an A, at least.”

Review by
01/28/2016

“ServiceMark is very good, and they take very good care of me. They accommodate my schedule, and they’re very polite and very informative. They put the little things on their feet before they come in the door so they don’t dirty my white rug. They come twice a year—once for the air conditioner and once to service the heater. I’d give them an A because they’re excellent.”

Review by
01/28/2016

“They usually come on time and the service people are very friendly and seem to know what they’re doing. I have maintenance and it's pretty painless for HVAC. We had some work done on our house about eight years ago and we replaced our furnace and all of that and so our contractor pulled in Service Mark so we just continued using them. I would grade them an A”

Review by
01/28/2016

“They are usually very efficient, and the guys who show up are always very courteous. They communicate what's wrong or if I have a problem. They are very cooperative and get the job done. They don't take too long—all of those things are good things. It's been maintenance, but if it breaks down, they also come out and repair. I would grade them an A.”

Review by
01/28/2016

“It's been a while since they were here. They did maintenance the last time they were here. We would recommend them. We’ve used them for a long time. I would grade them an A+.”

Review by
01/28/2016

“They were very good.”

Review by
01/28/2016

“I would grade them a B.”

Review by
01/28/2016

“We've had both positive and negative mostly positive. The negative we needed a part for hot water heater and it took four days to get it. That's the only negative, but the majority of the time, their very good. They come out on time, they try to adjust their schedule to my schedule. They basically do maintenance on the heater and air conditioner. Things like that, they did a terrific job when my heater went down. The guy came out that night and the installed the heater the next day I was very pleased with that. So basically most of my experiences, are positive, the only negative that we had was that one part and that was because we have propane gas but they ordered part for gas. I'm pleased with them because I'm still using them, I would grade them an B+.”

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