ServiceMark Heating, Cooling & Plumbing
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 102 Surveys
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Verified License(s)
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Compiled Score: star star star star star
ServiceMark Heating, Cooling & Plumbing has received 5 out of 5 stars (A-rating) based on 102 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"Our commitment is to build long-lasting relationships with our customers by providing the clear choice for heating, cooling, and plumbing solutions with our team of qualified, reliable, and thoroughly trained personnel. Complete customer satisfaction is our reward."

George Davis | Marketing Manager
Company Information
Services Offered
ServiceMark provides a complete line of heating and cooling services, including maintenance, repair, and installation of residential heat pumps, air conditioning systems, furnaces, hot water boilers, and thermostats. The company also offers a range of plumbing services and indoor air quality (IAQ) products for homes and businesses.
Services Not Offered
ServiceMark does not install or service industrial systems.
Warranty
The company offers up to a 12-year parts-and-labor warranty for heating and cooling systems.
Company History
ServiceMark was founded in 1951.
Employee Information
Employees wear uniforms, drive marked vehicles, undergo background checks, and are drug tested on a continual basis.
Additional Information
The company primarily installs Carrier, Lennox, and Daikin systems, but services all makes and models of HVAC equipment.
Licenses
PA100114
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I think the last time they were here, I had them service our air conditioner so that it was ready for the season to start. I've been dealing with this company for many a year and they're absolutely excellent. Their technicians are fabulous, they know what they're doing, they're very polite, and they engage with you. They do a wonderful job. Absolutely wonderful. They're on time, they call before they get here. When they do, they know what they're doing, and they're all very nice, very courteous, and excellent. They're all very good representatives of their company, everybody that comes out here. They definitely get an A+ overall. I would recommend them to anybody.”

“I'm very well pleased with them. They did excellent work. I've had them for years. They're very neat. They always put those booties on before they come in the house. I ask them anything I want to know about it. I'm very satisfied with them. I would absolutely recommend them.”

“They're a wonderful company. No problems. We have a contract with them for heating and air conditioning. They're on time, they're professional, they take care of the work, and everything works fine. When you call them, they make an appointment at regular times. It's not bad. They don't make you wait too long. I'd give them an A overall. If anybody needed a plumber or a new air conditioner or heating, I'd tell them ServiceMark, for sure.”

“They did a great job. They did a heater tune-up. The person was polite and professional. I'd give them an A overall.”

“I liked their response time. I think they did air conditioning. I've had them for years. I'd give them an A+ overall. I've had them for years and I'll keep them.”

“I've been dealing with them for many years and they've always been prompt, fixed the problem or just a checkup. I've just always had good satisfaction. They're very reliable. They've also done plumbing work for us. I'd give them an A overall.”

“They've done my heating and air conditioning system. They were in and out at the predicted time and the thing seems to be working properly. I'd give them an A overall. I recommend them all the time.”

“They did preventative maintenance on a heat pump and the inside unit. They made it in their window. I didn't have to wait outside that time. I'd give them an A overall. They're friendly. If someone would ask, I would recommend them.”

“We had a whole house generator put in last fall. We put the propane out of outfit and the generator out another outfit. They were efficient, they cleaned up, and everything works. I was very pleased. They even dug out a tree to put in a generator. I'd give them an A overall. I already have recommended them.”

“I have a heater contract with them as well as air conditioning. They come on time and they do the job. They seem knowledgeable and have been keeping my heater and air conditioner free of problems for years. I'd give them an A overall. Very likely to recommend them. In fact, they're coming here again to do a PM on my heater.”

“We had a back draft in the furnace room. They've been fine. I've never had any problem with ServiceMark. I know most of the guys that come our way. We've been dealing with them for a long time. ServiceMark has serviced our furnace for some time. Cleaning, checking, and stuff like that. And if we have a problem we would call them. They seem to know what they're doing and do it well. I would recommend them.”

“I've had him two or three times, the same gentleman here. He's been really good about it. He seems knowledgeable. He's friendly. We can talk and I get the whole idea of what he's doing. He tells me everything. I was happy with it. I got a heating and air conditioning unit all in one and it sits outside. And he came here and repaired it. It wasn't getting any heat and that was just before we had winter, I believe. I'd give him an A overall.”

“They did routine maintenance. The technician that comes here made it positive. Tom Tucker. He's courteous. He's very mindful of the property. He's efficient. He's just all around honest, integrity, all that. He's good. I'd give them an A overall.”

“ServiceMark does a wonderful job. They installed a hot water heater, and they worked on our heating system. They've done a lot for us, and we're very pleased with them. They know what they're doing. They're clean and attentive. They get back to you. It's a solid organization, and I trust their opinion. They're A+.”

“They serviced our heater. The technician was very pleasant. He came on time and did his job. Everything was fine. I would say it was A+ work.”

“It was great. They always clean my air conditioning and service my furnace. They're very, very pleasant and personable. They do good work. I'd give them an A.”

“They replaced a thermostat on the heat pump system. The workers showed up on time, properly diagnosed the problem, and installed the correct replacement part. I'd give them an A.”

“They replaced a thermostat on the heat pump system. The workers showed up on time. They properly diagnosed the problem, and they installed the correct replacement part that fixed it. If A is the highest, then I'd give them an A.”

“I had some work done on my air conditioning. They had to go up in my ceiling. They did what they had to do and left.”

“They've put in one of my systems and then they replaced it so it's over the years. They seem to know what they're doing. They do the servicing for me, and it doesn't break down so that's always a good sign. I would give them an A. I just signed another contract with them to do my servicing so I just really like them. They just do their job and it works.”

“They're actually my heating and air conditioning company. The guys were very professional. That's why I actually use them all the time. They're clean, they're professional, and they do what they're supposed to do. I'd give them an A.”

“They maintain my air conditioner and furnace. They have also replaced parts for my furnace. They give good advice, they're always professional, and they're on time. I'd give them an A.”

“They did routine maintenance. They seemed to know what they were doing, and they took care of what they had to do. I'd give them an A.”

“They put an A/C and heater in. They did a checkup last year. Everything was fine. We'd give them an A.”

“They always fine-tuned our air conditioning and heaters twice a year, and we probably had them in both of our houses for maybe the last 12 years. They're on time. If we had the furnaces checked for the winter, they never failed; if we had the air conditioning checked for the summer, they also never failed. They do what they say they're going to do. I would say they're an A, at least.”

“We have an annual service contract with ServiceMark. They showed up when they said they would, and they did the work in a timely fashion. I'd give them an A.”

“They serviced our heater. He was on time. I'd give them an A.”

“They got the job done properly, and that was the best thing. Everything was fine.”

“They did a good job. I've been with them for over 20 years. I'm happy with them. They're very professional, they do their job, and I never had problems. They come and do service checks. We have a contract with them. We have not had to call them back. I have a little problem, I called them, and they were supposed to get back to me about the issue, but they never called me. As far as work, it's excellent, an A.”

“This was a very long time ago?. They serviced the heater, and I was perfectly happy. I've used ServiceMark for a very long time, and we are perfectly happy with them. There are so many people out there—if I weren't happy, I wouldn't use them. I would grade them an A.”

“It was great. They did a good service for me, and I thought everything was fine. I have all of that with them, heating and air conditioning maintenance. One of my best friends knows one of the salesmen—that's how I found out about them. I would grade them an A.”

“Their customer service has always been great quality. I can't complain, because when they leave, everything still works. I've been with them for many years, so I'm pretty pleased. Our water heater is through them. My parents were customers of ServiceMark for several years. They do my heating and air conditioning, too. I would grade them as an A. The only thing is that maybe last year or the year before one of the service men came out, he gave us the air filters for about six months, he said it was part of the deal, and the last few guys said that's not true. I didn't know if that was. It was wonderful that he had them. It's pretty great because our air filter is pretty hard to find.”

“It's been a while since they were here. They did maintenance the last time they were here. We would recommend them. We've used them for a long time. I would grade them an A+.”

“They did maintenance. I chose them because I've used them before. I would give them an A+. They're very good.”

“They perform the service that we ask for in a timely fashion, they do heating and cooling. The builder used the company that turned into ServiceMark, so we inherited them. I would grade them an A.”

“They were very good.”

“They are usually very efficient, and the guys who show up are always very courteous. They communicate what's wrong or if I have a problem. They are very cooperative and get the job done. They don't take too long—all of those things are good things. It's been maintenance, but if it breaks down, they also come out and repair. I would grade them an A.”

“I just like that they did what they said they were going to do. It was remediation after a burst pipe, and they got it done in a timely manner. I would grade them an A.”

“I would grade them an A—they do heating and air work for me.”

“They were professional, they were here in the time frame that they said they would be coming, and they did the job that they were supposed to do, which was a maintenance situation. It was our heater. We have a service contract with them and have worked with them for several years. Everything has always been cool. I would grade them an A.”

“They were prompt, on time, and we got it done in a hurry. It's one of those things I have where I pay for it, and they come around every fall and check the heater and all of that, like a checkup. I've been a customer for years. I would grade them an A. Everything was fine.”

“They timely and efficient, I will say that. It's heating and air maintenance, and if anything goes wrong, they fix it. We have a contract with them. I would grade them an A.”

“Everything's working fine.”

“We are satisfied.”

“They know what they are doing and are very professional. They put in a propane range and then changed out a tank with a more extensive regulator so that I would get a more even flow. I had them back for my sump pump. I haven't had to have them return for any reason. I would grade them an A.”

“Everything was fine. We've had them for 20-plus years. It was maintenance work. I haven't had to call them back. I would recommend them to family or friends. I would grade them an A.”

“They were on time, and they did what they said they would do. They just did HVAC for me. I've been using them for a while. The customer service was pretty good. I would give them an A.”

“They just did HVAC work for me. The customer service was pretty good. I would say they're an A, I guess.”

“My house is 20 years old so I've been using them for 20 years. I guess that says more than anything. I have a service contract with them for the HVAC. I would say they're very nice and very accommodating. I would give them an A.”

“They're prompt. They come and fix your heat—they do my HVAC system and hot water heater. It's usually the HVAC. They were originally a local company I think who installed our system years ago. When they were bought out, we just went with the same company. The customer service was good. I guess I would say they're great; like an A. I've never had an issue, and they've always been prompt.”

“There was nothing that stood out. They check my HVAC. I chose them because they sold it to me. I would say the customer service is OK and that they're an A.”

“I liked that they got me heat. We have our contract with them. I would give them an A.”

“They were very punctual. They gave me a call like they said. They did good work, and I'm very satisfied. They do a tune-up on my furnace. The previous owner had a contract with them so I just kept them. I would give them an A. I have no problems with them.”

“I've been with them for a couple of years. I was truly satisfied with everything.”

“I liked the guy that they sent. He seemed very straightforward and honest, and he did a good job. I like them. They usually worked on my heating system. They did the original installation of our heating system when we upgraded to gas several years ago, so we've been with them ever since. I would give them an A.”

“They showed up the same day that I called, and the guy that came was very knowledgeable and did a good job. He took care of the problem. They usually come out and maintain my HVAC system. I have a service contract with them. They did the initial installation in 2004. It came with like a five-year warranty, and then I ended up with a service plan, so I just stayed with them. There was no reason to change. I would say they're an A.”

“They did do some work for me. Everyone was great, even when we had a little problem. After the initial service was done, they came out the next day to take care of it. It was great. It was good customer service. They actually did a maintenance check, realized that we needed a new furnace, and then installed the furnace for us. I would give them an A.”

“I've used them for years. I think they're reliable. They usually come out and do a maintenance HVAC check. I think the customer service is very efficient. There are no issues. I would give them an A.”

“There was nothing that stood out to me. This was for my HVAC system. The customer service was great. I would just give them an A.”

“I'm very happy with them. I've been using them for a number of years. I have them for heating and plumbing. We chose them just because of the acquisitions. I think the company eventually became ServiceMark. We've just been with the same group of people for quite a while. I would give them an A.”

“Everything was fine.”

“They just did my routine maintenance. I would give them an A rating.”

“I like everything about ServiceMark. I've only used them twice. Once, they came out for a repair, and once, they came out for routine service for my HVAC system. I used them because my brother-in-law recommended them. He has used them for years. I would say they're excellent. They also did a new installation for me.”

“ServiceMark is on time and friendly, and they go right to work and fix the problem. They fixed the humidifier. I have a contract with them, and I'd give them the highest grade.”

“They are always efficient, and they do the work well. They are friendly and on time. We've had them for years and years, and we are always happy with them. We use to always have the same fellow come out. It's always been great; they've always been professional, and we know the work is done well. When we've had plumbing problems, we've had them come out and do it, but they usually just do the maintenance on the heater and air conditioner because it was just installed. We had them before their name changed, but some of the people stayed, and some were new. We stayed with them because they took care of the heater that was there. As it went on, they put in the air conditioner and furnace. They get an A+.”

“The fellow was polite; he answered all my questions and took care of what needed to be taken care of. It was the semiannual heating checkup. We've used them for 25 years since we moved in, and we would rate them as an A+.”

“I'm always pleased with ServiceMark's service and their people. They usually work on the heater. I'd give them an A+.”

“They were prompt, and they were here when they said they would be here, which is important. They fixed our problem, which is more important, and there was no charge for it because we have a service contract. It was a heater problem. It sounded like a rocket was going to take off—it was really noisy. They checked the inside unit, which was fine, and they went outside to check the outside unit and found that some bolts were loose. That was causing the vibration that was causing the noise. They fixed it, and it was great. They earned an A because they did a nice job.”

“The technicians are very knowledgeable, open, and friendly, and they explain things well, do a good job, and come on time. They maintain our heating and air conditioning system. We've been using them for a few years now, and we have not had to call them back for anything. They're an A.”

“ServiceMark does great work. The quality has been good, and pretty much every service tech who has come out has been very helpful. It's a gas furnace and air conditioner, but we have two properties that they take care of for us. I've been with them for probably three or four years now. I picked them over another company in the area that we didn't have a good experience with. I'd give ServiceMark an A.”

“They were the nicest people. My air conditioner motor went, and they fixed it all. He was a very nice gentleman, and we had no trouble communicating with him. We were pleased. I'd grade them as an A. We had no problems.”

“ServiceMark knew what they were doing, and they worked pretty hard to get it up and running. It was my heater's oil burner; the line was clogged or something, and they fixed it. It's been fine, and we were very happy with their customer service. They're an A.”