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FEATURED REVIEWS
“The whole crew provided exceptional service, even the salesperson that is no longer with them. Everyone was great from the day they walked in the door.”
“They are very professional and they show up when they say. Sometimes they even show up earlier and they do very high quality work. I don't really have any basis for saying this but others have told me that they are a little on the high side as far as what they charge but that's because they maintain a large inventory of the materials. They back that in with a lot more significance than what I heard from the other plumbing companies that I used over the years. They are very professional and that's their thing. It is a no-brainer that you can distinguish them from other plumbing supply places. Nothing bad ever happened to me. I had four opportunities with them. They have replaced an air conditioning unit and also replaced piping that had collapsed. When they did that work they figured out that that made the sewer line collapse and then they fixed that as well. I think I could have gotten it done for less but I think its a good basis for their cause.”
“They always do a tremendous job! What I really like about them is that you don't have to worry about them. When they come in, they put booties on and take care of the place. They would avoid all the aggravation of doing things like dirtying a rug. They go out of their way to put booties on, tell you what's going on, and try to be clear. They go out of their way to protect their brand. They don't dirty anything, are super respectful, and immediately lay stuff down, like mats.”
“The technician who came to my house, was exceptional.”
“My technicians and Jacob were terrific. They were nice, polite, and clean. We did not feel like we were annoying them.”
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“person who did the work”
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“The service men come on time and leave the home clean”
“Quality of work, knowledge of techs.”
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“I had a service break for about two years. Since Albert came out, he is the reason I continue to do business with Horizon.”
“My installer was exceptional.”
“Overall, everything was great.”
No review comments provided
“The whole crew provided exceptional service, even the salesperson that is no longer with them. Everyone was great from the day they walked in the door.”
No review comments provided
“They met or exceeded my expectations in all areas.”
“They have all been good!”
No review comments provided
“Sales rep James”
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“They met my expectations.”
“Installation of new HVAC system. Never had an issue with HORIZON over the years”
“Still waiting for the repairman to return to fix a cosmetic issue he left uncompleted (it's now fourweeks)”
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“I am happy with the work they have done in my house. They just replaced my heating system. Cosco was cheaper and they priced matched what Cosco was offering. The employees are professional and well trained.”
“They did a good job.”
No review comments provided
“They were very quick to respond.”
“The repair person did provide some good information for me.”
“Horizon Services Philadelphia met or exceeded my expectations in regards to their work in my attic, which was difficult. They put in the flooring and everything. They were able to get the job done without falling through the roof. It is dangerous up there. I am afraid to go up there.”
“I was impressed by the individual. Overall he seemed a bit of a notch above the others, but they have all been great.”
“The technician that came out was pretty good, I believe his name was Mark. He was very professional, organized, and clean.”
No review comments provided
“Everybody has always been courteous.”
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“They did not meet any of my expectations.”
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“Problem was identified during a pre-winter heater check.”
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“Nothing has more value to me than respect for my time. I picked when Horizon would come for a semi emergency and they called and offered an earlier day and time which wasn't convenient because of a family obligation BUT I SO appreciated the call and offer!”
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“I think Horizon is a good company.”
“I would like to recognize the technician for his exceptional service. It was good.”
No review comments provided
“I like the quality of the system and the service.”
“The company met my expectations with everything.”
“They met all of my expectations by being clean and thorough.”
“The prices at Horizon Services were quite high.”
No review comments provided
“I have had excellent service from some employees and not great service from others. I use them for yearly service because I don't want to void my warranty. I can not say I would purchase a new heating and cooling system from this company again.”
No review comments provided
“They exceeded my expectations because of their professionalism and their quality of work.”
“Horizon Services met and exceeded my expectations with their professionalism.”
“They met my expectations with communication and customer service.”
“Their timeliness exceeded my expectations.”
“I was most satisfied with them because they are very professional and do quality work.”
“They are very professional and they show up when they say. Sometimes they even show up earlier and they do very high quality work. I don't really have any basis for saying this but others have told me that they are a little on the high side as far as what they charge but that's because they maintain a large inventory of the materials. They back that in with a lot more significance than what I heard from the other plumbing companies that I used over the years. They are very professional and that's their thing. It is a no-brainer that you can distinguish them from other plumbing supply places. Nothing bad ever happened to me. I had four opportunities with them. They have replaced an air conditioning unit and also replaced piping that had collapsed. When they did that work they figured out that that made the sewer line collapse and then they fixed that as well. I think I could have gotten it done for less but I think its a good basis for their cause.”
“They always do a tremendous job! What I really like about them is that you don't have to worry about them. When they come in, they put booties on and take care of the place. They would avoid all the aggravation of doing things like dirtying a rug. They go out of their way to put booties on, tell you what's going on, and try to be clear. They go out of their way to protect their brand. They don't dirty anything, are super respectful, and immediately lay stuff down, like mats.”
“The plumbing man that unclogged the drain was exceptional.”
“The individual that came out was wonderful. I don't think they exceeded our expectations, but they absolutely met our expectations.”
“They exceeded my expectations with their professionalism, technology knowledge, and explanation of work.”
“The whole project was wonderfully done.”
“I was most satisfied because they arrived on time and they did the job efficiently.”
“They all did really great.”
“I was satisfied overall.”
“They were fast and efficient.”
“They exceeded my expectations with the timeliness of appointments compared to when people arrived, they were almost always on time or if they were going to be late they called me to let me know, and the serviceman kept in touch with me so I knew what they were doing, and so the communication”
“They answered all my questions, were professional, and was very polite. They were always open to answering my many questions.”
“I would like to recognize everyone. Ben and his team were helpful and knowledgeable and the salesperson was very easy to work with and helpful.”
“I would like to recognize the repair technician. I can't remember his name. He identified the problem and I thought he was wonderful. The one who headed the installation and went over the paperwork when they were done was very good also.”
“I like the detailed of the specific measurements for the ac unit that was done.”
“They came to service my air conditioner. They did what they were supposed to do in a timely manner, in a clean manner, and efficiently.”
“I would like to recognize Antonio. He was very good and knowledgeable.”
“The technician who came to my house, was exceptional.”
“You exceeded my expectations, with not giving up on the job.”
“They did exactly what we needed.”
“I would like to recognize Frank for his exceptional service.”
“Mr. Brown, exceeded my expectations with tuning up my air conditioning unit.”
“They were all very professional and competent.”
“I was most satisfied with their friendliness and concern of the contact with me.”
“As far as explaining things. They were pretty detailed in explaining the concept.”
“They all got the job done eventually, except for one guy. I told the management in one of my surveys. He didn't seem to know what he was doing.”
“I feel confident in the people Horizon Services sends”
“All around Horizon Services did a fine job. Everything was good. It looks like it should.”
“Quickly diagnosed and fixed.”
“The timeliness was great. They were in and out quickly and got the job done.”
“I was most satisfied in all areas.”
“I would like to recognize the one person who came to our house for exceptional service. I do not remember the persons name.”
“The technicians always do a good job.”
“Jay Ray Richardson explained everything to me. I would ask him to come again.”
