Horizon Services, LLC
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Horizon Services, LLC has received 4.4 out of 5 stars based on 92 customer surveys conducted through GuildQuality.
5
68
4
8
3
8
2
4
1
4
4th year as a Best Pick Call

Company Message Regarding COVID-19

Horizon Services team is here to help no matter what's in store for your home and family....
You can count on Horizons technicians to follow CDC guidelines and cleanliness best-practices when delivering essential cooling, heating, and plumbing services here in your neighborhood. We're caring for our team members and homeowners by wearing gloves and face masks, following distancing guidelines, and disinfecting tools and surfaces.
"In 1987, I founded Horizon Services with one philosophy: 'Always do the right thing.' We guarantee homeowners always receive expert service by a highly trained, fully licensed plumber; 24/7 support; and outstanding warranties. It's why we're the area's trusted cooling, heating, and plumbing experts. Now that's the Horizon Difference!"

Dave Geiger | Founder
Company Information
Services Offered
Horizon Services, LLC, provides residential installation, repair, and maintenance for furnaces, heat pumps, air conditioning systems, and thermostats. The company also offers indoor air quality solutions and plumbing services, including inspections, repairs, maintenance, and installation. Horizon Services, LLC, provides 24/7 emergency service.
Services Not Offered
The company does not install or service industrial or commercial systems.
Warranty
The company offers various parts-and-labor warranties on new heating and cooling system installations, a two-year guarantee on repairs, and a one-year drain clearing guarantee.
Company History
Horizon Services, LLC, was founded by Dave Geiger in 1987.
Employee Information
Employees wear uniforms and shoe covers, use drop cloths, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
Address
900 Adams Avenue
Audubon, PA 19403
Licenses
PA017876

Compiled Score:

Horizon Services, LLC has received 4.4 out of 5 stars based on 92 customer surveys conducted through GuildQuality.
5
68
4
8
3
8
2
4
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/19/2021

No review comments provided

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

“Good service when you can get it. Even with the service plan it is hard to schedule an appointment. My air conditioner check is scheduled for fall and heater check gets done in the spring. When it is better to do it the other way around. Doesn't seem being part of the service plan gets you priority times and no one reminds you when you need service because they are too busy.”

Review by
08/16/2021

“The technician was knowledgeable and clean.”

Review by
08/16/2021

“In general, everything's been fine. They've been back to repair it on occasion, and they've serviced it. I haven't had any trouble with anyone.”

Review by
08/16/2021

“It was just a verification of the system call.”

Review by
08/16/2021

“When we needed a new furnace they alerted us and everything was handled beautifully!”

Review by
08/16/2021

“The installation crew had exceptional service.”

Review by
08/16/2021

“I would like to recognize the individual performing the job for exceptional service. He was very professional and very polite, solved the problem to our full satisfaction!”

Review by
08/16/2021

No review comments provided

Review by
08/16/2021

“They are always very professional. I was satisfied with the quality of their technicians. They explain the work well and offer suggestions. I really appreciate their work”

Review by
08/16/2021

“They met and exceeded my expectations in the quality.”

Review by
08/16/2021

“I was most satisfied with the current pricing. It used to be different, but now they have a set based price for inspections which is very affordable.”

Review by
08/16/2021

“The last fellow was helpful and answered my questions satisfactory.”

Review by
08/16/2021

“They met or exceeded my expectations because of their $59 HVAC tune up deal. I think it is a good deal.”

Review by
08/13/2021

“I Bought Horizons maintenance plan which worked out great for years. They came out in the spring and fall to do my air conditioner in April/may and my heater in September/October?. Until this year. I thought it was strange that they didn?t call by May so I called Horizon and asked why? Said they were backed up and wouldn?t be able to look at my air conditioner until JANUARY. Yes January!!! I wasn?t happy at all but wasn?t too nuts because my unit wasn?t old. WELL guess what?. My air conditioner went on the blink in June?..froze up in my heater. It was a real crazy nightmare . Called Horizon and they said they?d be out THREE days later!! Told them if they would have came in the spring we could have avoided this. Was having company so I needed it fixed. Called Gary Krout Plumbing. They came out next day. Was very happy with them and had to pay $200. I know if Horizon would have been here with the maintenance in April I would have avoided this $200 bill which I can?t afford!!!!! Which is why I bought Horizons maintenance agreement!!!!”

Review by
08/11/2021

No review comments provided

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

“courteous professional knowledgeable”

Review by
08/10/2021

No review comments provided

Review by
08/08/2021

No review comments provided

Review by
08/07/2021

“We have always been very happy with all of the services we have received. We recomend your company any time someone asks.”

Review by
08/07/2021

“Besides selling a product that I couldn't use, I think we're doing an awesome job. I really like that you have a warranty with your service.”

Review by
08/07/2021

“I forget the young man?s name but he was out in March 2021 when my subpump broke. he was wonderful!!!!”

Review by
08/07/2021

No review comments provided

Review by
06/19/2021

“I had a number of fire trucks report to the scene”

Review by
04/04/2021

“Response to emergencies and honoring warranty is fabulous and keeps me as a customer.”

Review by
03/29/2021

No review comments provided

Review by
02/10/2021

No review comments provided

Review by
02/10/2021

No review comments provided

Review by
02/10/2021

No review comments provided

Review by
02/10/2021

No review comments provided

Review by
02/03/2021

“person who did the work”

Review by
02/03/2021

No review comments provided

Review by
02/03/2021

No review comments provided

Review by
02/03/2021

“The service men come on time and leave the home clean”

Review by
02/03/2021

“Quality of work, knowledge of techs.”

Review by
02/03/2021

No review comments provided

Review by
02/03/2021

No review comments provided

Review by
02/02/2021

No review comments provided

Review by
02/02/2021

“I had a service break for about two years. Since Albert came out, he is the reason I continue to do business with Horizon.”

Review by
02/01/2021

“My installer was exceptional.”

Review by
02/01/2021

“Overall, everything was great.”

Review by
02/01/2021

No review comments provided

Review by
02/01/2021

“The whole crew provided exceptional service, even the salesperson that is no longer with them. Everyone was great from the day they walked in the door.”

Review by
02/01/2021

No review comments provided

Review by
02/01/2021

“They met or exceeded my expectations in all areas.”

Review by
02/01/2021

“They have all been good!”

Review by
02/01/2021

No review comments provided

Review by
02/01/2021

“Sales rep James”

Review by
01/29/2021

No review comments provided

Review by
01/29/2021

No review comments provided

Review by
01/29/2021

“They met my expectations.”

Review by
01/29/2021

“Installation of new HVAC system. Never had an issue with HORIZON over the years”

Review by
01/29/2021

“Still waiting for the repairman to return to fix a cosmetic issue he left uncompleted (it's now fourweeks)”

Review by
04/10/2020

No review comments provided

Review by
04/10/2020

No review comments provided

Review by
03/26/2020

“I am happy with the work they have done in my house. They just replaced my heating system. Cosco was cheaper and they priced matched what Cosco was offering. The employees are professional and well trained.”

Review by
03/04/2020

“They did a good job.”

Review by
03/03/2020

No review comments provided

Review by
02/28/2020

“They were very quick to respond.”

Review by
02/27/2020

“The repair person did provide some good information for me.”

Review by
02/27/2020

“Horizon Services Philadelphia met or exceeded my expectations in regards to their work in my attic, which was difficult. They put in the flooring and everything. They were able to get the job done without falling through the roof. It is dangerous up there. I am afraid to go up there.”

Review by
02/27/2020

“I was impressed by the individual. Overall he seemed a bit of a notch above the others, but they have all been great.”

Review by
02/24/2020

“The technician that came out was pretty good, I believe his name was Mark. He was very professional, organized, and clean.”

Review by
02/24/2020

No review comments provided

Review by
02/24/2020

“Everybody has always been courteous.”

Review by
02/24/2020

No review comments provided

Review by
02/24/2020

No review comments provided

Review by
02/24/2020

No review comments provided

Review by
02/24/2020

No review comments provided

Review by
02/24/2020

“They did not meet any of my expectations.”

Review by
02/23/2020

No review comments provided

Review by
02/23/2020

No review comments provided

Review by
02/23/2020

“Problem was identified during a pre-winter heater check.”

Review by
02/19/2020

No review comments provided

Review by
02/17/2020

“Nothing has more value to me than respect for my time. I picked when Horizon would come for a semi emergency and they called and offered an earlier day and time which wasn't convenient because of a family obligation BUT I SO appreciated the call and offer!”

Review by
02/16/2020

No review comments provided

Review by
02/16/2020

No review comments provided

Review by
02/15/2020

“I think Horizon is a good company.”

Review by
02/14/2020

“I would like to recognize the technician for his exceptional service. It was good.”

Review by
02/13/2020

No review comments provided

Review by
02/13/2020

“I like the quality of the system and the service.”

Review by
02/13/2020

“The company met my expectations with everything.”

Review by
02/13/2020

“They met all of my expectations by being clean and thorough.”

Review by
02/13/2020

“The prices at Horizon Services were quite high.”

Review by
02/11/2020

No review comments provided

Review by
02/11/2020

“I have had excellent service from some employees and not great service from others. I use them for yearly service because I don't want to void my warranty. I can not say I would purchase a new heating and cooling system from this company again.”

Review by
02/11/2020

No review comments provided

Review by
08/13/2018

“They exceeded my expectations because of their professionalism and their quality of work.”

Review by
08/03/2018

“Horizon Services met and exceeded my expectations with their professionalism.”

Review by
07/25/2018

“They met my expectations with communication and customer service.”

Review by
07/25/2018

“Their timeliness exceeded my expectations.”

Review by
07/16/2018

“I was most satisfied with them because they are very professional and do quality work.”

Review by
07/16/2018

“They are very professional and they show up when they say. Sometimes they even show up earlier and they do very high quality work. I don't really have any basis for saying this but others have told me that they are a little on the high side as far as what they charge but that's because they maintain a large inventory of the materials. They back that in with a lot more significance than what I heard from the other plumbing companies that I used over the years. They are very professional and that's their thing. It is a no-brainer that you can distinguish them from other plumbing supply places. Nothing bad ever happened to me. I had four opportunities with them. They have replaced an air conditioning unit and also replaced piping that had collapsed. When they did that work they figured out that that made the sewer line collapse and then they fixed that as well. I think I could have gotten it done for less but I think its a good basis for their cause.”

Review by
07/16/2018

“They always do a tremendous job! What I really like about them is that you don't have to worry about them. When they come in, they put booties on and take care of the place. They would avoid all the aggravation of doing things like dirtying a rug. They go out of their way to put booties on, tell you what's going on, and try to be clear. They go out of their way to protect their brand. They don't dirty anything, are super respectful, and immediately lay stuff down, like mats.”

Review by
07/16/2018

“The plumbing man that unclogged the drain was exceptional.”

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