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FEATURED REVIEWS
“When we needed a new furnace they alerted us and everything was handled beautifully!”
“I would like to recognize the individual performing the job for exceptional service. He was very professional and very polite, solved the problem to our full satisfaction!”
“They are always very professional. I was satisfied with the quality of their technicians. They explain the work well and offer suggestions. I really appreciate their work”
“We have always been very happy with all of the services we have received. We recomend your company any time someone asks.”
“Besides selling a product that I couldn't use, I think we're doing an awesome job. I really like that you have a warranty with your service.”
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“Good service when you can get it. Even with the service plan it is hard to schedule an appointment. My air conditioner check is scheduled for fall and heater check gets done in the spring. When it is better to do it the other way around. Doesn't seem being part of the service plan gets you priority times and no one reminds you when you need service because they are too busy.”
“The technician was knowledgeable and clean.”
“In general, everything's been fine. They've been back to repair it on occasion, and they've serviced it. I haven't had any trouble with anyone.”
“It was just a verification of the system call.”
“When we needed a new furnace they alerted us and everything was handled beautifully!”
“The installation crew had exceptional service.”
“I would like to recognize the individual performing the job for exceptional service. He was very professional and very polite, solved the problem to our full satisfaction!”
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“They are always very professional. I was satisfied with the quality of their technicians. They explain the work well and offer suggestions. I really appreciate their work”
“They met and exceeded my expectations in the quality.”
“I was most satisfied with the current pricing. It used to be different, but now they have a set based price for inspections which is very affordable.”
“The last fellow was helpful and answered my questions satisfactory.”
“They met or exceeded my expectations because of their $59 HVAC tune up deal. I think it is a good deal.”
“I Bought Horizons maintenance plan which worked out great for years. They came out in the spring and fall to do my air conditioner in April/may and my heater in September/October?. Until this year. I thought it was strange that they didn?t call by May so I called Horizon and asked why? Said they were backed up and wouldn?t be able to look at my air conditioner until JANUARY. Yes January!!! I wasn?t happy at all but wasn?t too nuts because my unit wasn?t old. WELL guess what?. My air conditioner went on the blink in June?..froze up in my heater. It was a real crazy nightmare . Called Horizon and they said they?d be out THREE days later!! Told them if they would have came in the spring we could have avoided this. Was having company so I needed it fixed. Called Gary Krout Plumbing. They came out next day. Was very happy with them and had to pay $200. I know if Horizon would have been here with the maintenance in April I would have avoided this $200 bill which I can?t afford!!!!! Which is why I bought Horizons maintenance agreement!!!!”
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“courteous professional knowledgeable”
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“We have always been very happy with all of the services we have received. We recomend your company any time someone asks.”
“Besides selling a product that I couldn't use, I think we're doing an awesome job. I really like that you have a warranty with your service.”
“I forget the young man?s name but he was out in March 2021 when my subpump broke. he was wonderful!!!!”
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“I had a number of fire trucks report to the scene”
“Response to emergencies and honoring warranty is fabulous and keeps me as a customer.”
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“person who did the work”
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“The service men come on time and leave the home clean”
“Quality of work, knowledge of techs.”
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“I had a service break for about two years. Since Albert came out, he is the reason I continue to do business with Horizon.”
“My installer was exceptional.”
“Overall, everything was great.”
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“The whole crew provided exceptional service, even the salesperson that is no longer with them. Everyone was great from the day they walked in the door.”
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“They met or exceeded my expectations in all areas.”
“They have all been good!”
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“Sales rep James”
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“They met my expectations.”
“Installation of new HVAC system. Never had an issue with HORIZON over the years”
“Still waiting for the repairman to return to fix a cosmetic issue he left uncompleted (it's now fourweeks)”
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“I am happy with the work they have done in my house. They just replaced my heating system. Cosco was cheaper and they priced matched what Cosco was offering. The employees are professional and well trained.”
“They did a good job.”
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“They were very quick to respond.”
“The repair person did provide some good information for me.”
“Horizon Services Philadelphia met or exceeded my expectations in regards to their work in my attic, which was difficult. They put in the flooring and everything. They were able to get the job done without falling through the roof. It is dangerous up there. I am afraid to go up there.”
“I was impressed by the individual. Overall he seemed a bit of a notch above the others, but they have all been great.”
“The technician that came out was pretty good, I believe his name was Mark. He was very professional, organized, and clean.”
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“Everybody has always been courteous.”
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“They did not meet any of my expectations.”
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“Problem was identified during a pre-winter heater check.”
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“Nothing has more value to me than respect for my time. I picked when Horizon would come for a semi emergency and they called and offered an earlier day and time which wasn't convenient because of a family obligation BUT I SO appreciated the call and offer!”
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“I think Horizon is a good company.”
“I would like to recognize the technician for his exceptional service. It was good.”
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“I like the quality of the system and the service.”
“The company met my expectations with everything.”
“They met all of my expectations by being clean and thorough.”
“The prices at Horizon Services were quite high.”
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“I have had excellent service from some employees and not great service from others. I use them for yearly service because I don't want to void my warranty. I can not say I would purchase a new heating and cooling system from this company again.”
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“They exceeded my expectations because of their professionalism and their quality of work.”
“Horizon Services met and exceeded my expectations with their professionalism.”
“They met my expectations with communication and customer service.”
“Their timeliness exceeded my expectations.”
“I was most satisfied with them because they are very professional and do quality work.”
“They are very professional and they show up when they say. Sometimes they even show up earlier and they do very high quality work. I don't really have any basis for saying this but others have told me that they are a little on the high side as far as what they charge but that's because they maintain a large inventory of the materials. They back that in with a lot more significance than what I heard from the other plumbing companies that I used over the years. They are very professional and that's their thing. It is a no-brainer that you can distinguish them from other plumbing supply places. Nothing bad ever happened to me. I had four opportunities with them. They have replaced an air conditioning unit and also replaced piping that had collapsed. When they did that work they figured out that that made the sewer line collapse and then they fixed that as well. I think I could have gotten it done for less but I think its a good basis for their cause.”
“They always do a tremendous job! What I really like about them is that you don't have to worry about them. When they come in, they put booties on and take care of the place. They would avoid all the aggravation of doing things like dirtying a rug. They go out of their way to put booties on, tell you what's going on, and try to be clear. They go out of their way to protect their brand. They don't dirty anything, are super respectful, and immediately lay stuff down, like mats.”
“The plumbing man that unclogged the drain was exceptional.”
