DM Select Services
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

DM Select Services has received 4.5 out of 5 stars based on 328 customer surveys.
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7th year as a Best Pick Call
"We strive to provide the best services for our customer, which is why our motto is 'Select the best.' We hire only the best technicians and installers trained to work with the latest heating and cooling technology, because your satisfaction is our number one goal. Don't settle. Select us for your home comfort."

Jim Workman & Dan McCarthy | Co-presidents
Company Information
Services Offered
DM Select Services offers residential and light commercial sales, service, and installation of furnaces, heat pumps, air handlers, air conditioners, hybrid systems, ductwork, central air cleaners, humidifiers, and water heaters. The company also installs and services green products, including air scrubbers, tankless water heaters, and ductless mini-splits. DM Select offers plumbing services from simple repairs to full renovations.
Warranty
The company offers a two-year labor and ten-year parts warranty on replacement heating and air conditioning systems.
Company History
Jim Workman and Dan McCarthy, both Northern Virginia natives with over 30 years of experience in the heating and air conditioning industry, oversee day-to-day operations at DM Select.
Employee Information
Employees are background checked, wear uniforms, and drive stocked vehicles.
Licenses
#2705130017
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

DM Select Services has received 4.5 out of 5 stars based on 328 customer surveys.
5
234
4
57
3
17
2
18
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/02/2018

“It wasn't really positive. It wasn't up to my expectations. I won't do business with them again. I had a maintenance contract with them. I thought I was going to be getting more than what they really provided. They did my heater. They looked at my heater and they were like, 'Oh, OK. It's doing what it's supposed to be doing. Thank you very much, see you in six months.' I was expecting them to do some more checking or cleaning, and they didn't do any of that to the machine itself. Actually, the machine just died on me a few months later, and I had to replace the whole system. It was a way of making some money. I didn't feel I got anything out of that. I would give them a C, overall.”

Review by
01/02/2018

“DM Select Services replaced my whole air conditioning unit. I thought they were a very honest company, very professional, no issues at all. I definitely would recommend them to anyone. I would definitely give them an A. I need to call them to come back and service my heater. I would go with them. I love them.”

Review by
01/02/2018

“It was easy to schedule an appointment, and they were very professional and did good work. They just serviced my air conditioning and heating unit, an air pump. They serviced it for the summer time. I had two visits last year. I would give them a B+. I'd be very likely to recommend them.”

Review by
01/02/2018

“They did maintenance and an inspection. They were great. They were responsible. They got here on time. They did great work. They were thorough. I didn't feel like they were selling us any additional items we didn't need. I'd give them an A. I would be highly likely to recommend them.”

Review by
01/02/2018

“They did a new furnace and a new A/C unit. They were very straightforward, knowledgeable, and walked through all the relevant information. I'd give DM Select Services an A. I've recommended them, and my friends have benefited.”

Review by
10/23/2017

“My air conditioner wasn't working, and they were able to come out that night when I got home from a very long trip and it was very hot out. They were able to fix it. I would give them an A rating. I'd be likely to recommend them.”

Review by
10/23/2017

“They were on time. The air conditioner broke down in the middle of August. They came out right away and they were very nice. They got everything done in a hurry and did everything right. I would rate them as an A+.”

Review by
10/23/2017

“Our experience with DM Select Services has always been positive. The technicians are really knowledgeable. I would give them an A. All they've done is inspections. They haven't done any maintenance.”

Review by
10/23/2017

“It was a great experience. They were right on time. They were very good. They were very knowledgeable, and the price was right in line. Overall, I would give them an A+. We have recommended them.”

Review by
10/23/2017

“He came out about three or four different times and he still didn't fix the issue that we were having. Overall, I would give them a D. I wouldn't be likely to recommend them.”

Review by
10/23/2017

“I liked everything, from the owner all the way down to the technicians. They did an installation and maintenance. I would grade them as an A+. I would highly recommend them.”

Review by
10/23/2017

“I think that they are excellent. They're very smart. They manage their office well and they always show up when they say they would. I would rate DM Select Services as an A.”

Review by
10/23/2017

“They were great. They were fabulous. They installed something that wasn't what we wanted, and they came out and took everything out and redid it again. I'd give them an A-.”

Review by
10/23/2017

“They did a good job. I don't know much about heating and cooling. They replaced both of our cooling systems. I would give them an A+. I'd be very likely to recommend them.”

Review by
10/23/2017

“I had a good experience with them. I thought they were very fair. They noticed some problems right away. They had a good eye. Overall, I would give them an A.”

Review by
10/23/2017

“They were prompt. They gave me a short arrival window and they were very accurate. I like that. I'd give them an A+ grade. Their punctuality was really good.”

Review by
10/23/2017

“They were responsive in a timely fashion. I would give them a B+. There was a question about whether there was a warranty on my previous air conditioning unit.”

Review by
10/23/2017

“They were a pleasure to work with. They're on time, reliable, knowledgeable, and didn't try to sell me a bunch of stuff. Overall, I would give them an A.”

Review by
10/23/2017

“They were very professional, and the technicians were really thorough and nice. They did maintenance. Overall, I would give them an A grade.”

Review by
10/23/2017

“The experience was fine. It was positive. They were very clean. They cleaned up after themselves. I would give them an A grade.”

Review by
10/23/2017

“I absolutely had a positive experience with DM Select Services. The gentleman was really informative and helpful.”

Review by
10/23/2017

“Everything they did was positive. I had no complaints, and they did excellent work. I would recommend them.”

Review by
10/23/2017

“They were courteous, nice, and friendly. I would give DM Select Services an A+ rating.”

Review by
10/23/2017

“There were no complaints in the service at all. I would recommend DM Select Services.”

Review by
10/23/2017

“It was a good experience. They did maintenance work. I'd give them an A.”

Review by
10/23/2017

“I had a good experience. I had no complaints with them.”

Review by
10/23/2017

“They did an overall good job. I'd give them an A.”

Review by
10/23/2017

“I had a positive experience with them.”

Review by
10/23/2017

“I had a positive experience with them.”

Review by
10/23/2017

“I had a positive experience with them.”

Review by
10/23/2017

“It was great. I had no problems.”

Review by
10/23/2017

“It wasn't overly positive. They came here to install a new air handling system in the attic and had to completely redo the work the next day. It's all very technical. So it wasn't something that I found. It was highly negative. The technician who came to do the work was working very quickly and could not get it up and running. Then he left without any communication to the owner. He left and didn't indicate what the status of the work was, only that he couldn't get the air conditioner up and running. The guy who came the next day said that he basically was very sloppy. They installed an entire new air handling system up there the next day. They had to redo all of it, except for the lines that work outside. I would give them a D, overall. It was pretty bad. He also cut a hole into the ceiling that had to be redone by somebody else. It could have resulted in a lawsuit, if they had not redone all the work. They had to redo it all. At the end of the day, it's up and running. He cut a hole in the plaster ceiling, and it was all uneven, plaster dust throughout the room. There were some other areas of the house that needed attention that I pointed out to him. He said, 'When you get that work taken care of, you can also get this taken care of.' So, very dismissive of the owner's perspective. There was plaster dust everywhere. They didn't make any attempt to cover anything. I have to follow up with them to have them come and take a look at the system as part of their warranty.”

Review by
10/23/2017

“I didn't have a very, bad negative experience but a costly financial experience. The air conditioning stopped working during the summer. My old air conditioning, I used to drain the pipes, but this setup that I had—they didn't tell me that I needed to look out for the drain being backlogged with the dust and dirt that was accumulating in it. So, the air conditioner stopped working and then it started working again. I called up and this would've been an easy thing for them to do, they checked the water hose and the drain that drains the water. They sent out somebody and it cost me $180. If I called somebody else, it would have been a maintenance thing for $60 or $70. So I was not very happy with that. When they installed it, I gave it a five stars. Those two guys were really good. With this recent experience, with the drain that was backlogged, I would give them a poor rating in terms of public relations. Customer service for the initial installment was good. This was a drag out thing when they went to try and do the maintenance. Overall, I would say it was mediocre. Their time was fair. Next time if I have a problem, unless it's under warranty, I'd call somebody else.”

Review by
10/23/2017

“It was kind of a weird request. My husband had dropped his wedding ring down the air conditioning vent. It was something out of what they normally do. The guy came out and was really helpful and came up with a plan, although he didn't have the right tools. They came back and they were able to, in the meantime, assess the situation and solve the problem and get it out very quickly the second time around. They were very quick to schedule the second time, and I was not surprised that when they came back the second time, they had it handled. They were very clear with us about what they thought they could do and they were able to very quickly do it, which I was pleased about. Again, it was a sort of a weird request. I guess they had not really encountered that challenge many times. Overall, I would probably rate it an A+. I'd be extremely likely to recommend them.”

Review by
08/10/2016

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Review by
08/08/2016

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Review by
08/08/2016

“Good service, knowledgeable and polite workers.”

Review by
08/08/2016

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Review by
08/08/2016

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Review by
08/08/2016

“This rating may be unfair in that to my understanding there are several links in this chain. The tech that did the original assessment did not call in his findings so the repair part could be ordered thus delaying the repair several more days. Part of the service charge was discounted which was a great and appreciated gesture. The repair work was done professionally and I am happy with this part of experience”

Review by
08/08/2016

No review comments provided

Review by
08/08/2016

“Select Heating and Cooling did an excellent job of installing two zone heating and cooling in our home. We also subscribe to their twice-a-year checkup and they are very prompt and thorough when we schedule that work to be done. We have been completely satisfied with their work.”

Review by
08/07/2016

“I had my gas heating and A/C system replaced. The new equipment recommendation was appropriate. The system has been installed for two years and performed very flawlessly. All problems encountered during installation were resolved quickly resulting in a high quality installation.”

Review by
08/06/2016

No review comments provided

Review by
08/05/2016

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Review by
08/05/2016

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Review by
08/05/2016

“It was very hard to communicate with the technician. I have mentioned this in the past, but somehow keep getting the same person.”

Review by
08/02/2016

“My Renter said your tech was very professional and nice and got the job done.”

Review by
08/02/2016

“The technician arrived as scheduled and was extremely knowledgeable and efficient. This was one of my best experiences with any sort of home services company.”

Review by
08/02/2016

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08/02/2016

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08/02/2016

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08/02/2016

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08/02/2016

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08/02/2016

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Review by
08/01/2016

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08/01/2016

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Review by
07/31/2016

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Review by
07/30/2016

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Review by
07/30/2016

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Review by
07/30/2016

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Review by
07/30/2016

“A few small problems. Outside unit was it placed on level service Attic unit hooked up incorrectly. Leaked lots of water and tech had to return.”

Review by
07/30/2016

“A couple months later after their work has done, we discovered a very hot air was coming from the air conditioning vent. Called their service and solved problem. One electric connection was always on and wasted electric power during that period. Overall, they do good job.”

Review by
07/28/2016

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Review by
07/27/2016

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07/27/2016

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07/27/2016

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07/27/2016

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07/27/2016

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07/27/2016

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07/27/2016

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07/27/2016

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07/27/2016

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07/27/2016

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07/27/2016

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07/27/2016

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Review by
07/27/2016

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Review by
07/27/2016

“We were rescheduled for an appointment to the following day after we've already waited all-day and shuffled things around. The only reason we're still with them is cause we have a service contract. That service contract will NEVER be renewed.”

Review by
07/27/2016

“Avoid this company. Bad management and dishonest.”

Review by
07/27/2016

“Select provides maintenance for my Air Conditioning”

Review by
07/27/2016

“Select did an excellent job! Jim Workman and the staff are outstanding. On-time, professional and very clean.”

Review by
07/27/2016

“Select did a great job with my system. We had a PM done and our tech was fantastic!”

Review by
07/27/2016

“Select, especially owner Jim Workman, has always given me excellent service in the past.”

Review by
07/27/2016

“One of the worst customer service experiences. I will never rely on this company again.”

Review by
07/27/2016

“Select initially came out in response to a broken system at Thanksgiving a few years ago. It turned out it was less expensive to get a new system than repair our 3 year old system. We got a new efficient system and it has worked very well ever since. It came with a 1 year transferable warranty - from Select - and we have had them out twice a year ever since. Things have been good. Select has been dependable.”

Review by
07/27/2016

“Jim and his team were awesome. From the start of the project laying out the best paths for the ducts taking up as little space as possible and providing efficient heating & cooling. Ending with the final grate installs and clean up. I cannot be more happy with our new system for our 6 year old home.”

Review by
07/27/2016

“Experts. Simply put, they are experts. The tech that came to my home was friendly, thorough and very professional. He took 1 minutes to explain the exact problem that my unit was experiencing in terms I could easily understand. Service was more on the expensive side, but I have no complaints paying for a high quality professional to fix my problem.”

Review by
07/27/2016

“Overall it was a completely underwhelming experience. Scheduling was a nightmare on all three visits - in each instance I gave specific instructions to call 3 minutes out as it is a rental property and I don't live there. In all three visits they called from the site asking where I was! The unit was installed fine but have had two follow up service since on what seem to be installation issues. I finally decided to stop chasing the bad and hired another company to find the issue and fix it. The experience with the other HVAC company made me realize how poor my experience with Select really was. Night and Day.”

Review by
07/27/2016

“The Rheem heat pump outside unit that Select installed leaked all of its refrigerant within three years and Rheem would not honor the warranty for the defective part. Select installed a defective humidifier. It replaced it at my request with another one that it never installed correctly and that never worked. We had to bring in another contractor to fix all the problems with wiring and installation. Select's phone receptionist was indifferent and even rude in every interaction. I was disappointed with Select for original service and support.”

Review by
07/07/2015

“They're fantastic. We loved them. The person who came out to my house to give the estimate was the owner of the company, and I just thought that he was incredibly knowledgeable and sincere. I asked him some hard questions about what he would recommend. I thought he was very thoughtful in his responses and that he was not trying to sell me something. I felt like he was trying to really get me the best in the best situation that I could afford. They replaced two of our entire heating and cooling systems. I would give the company an A rating.”

Review by
07/07/2015

“They serviced our furnace and air conditioning units. The technician was thorough, he showed up on time, and they called ahead to say he was on his way so that we had a heads-up that he was indeed going to show up. We chose them because we had to have the furnace serviced, and the local person was unable to come out. They referred us to Select Heating & Cooling, and they came out and serviced it. They ultimately replaced the unit and have been servicing it ever since. I would give them an A rating.”

Review by
07/07/2015

“I thought they were pretty good. They did a really nice job when they came in and did the work, and they've been very good as far as keeping checkups going and all of that. They installed a new furnace and a new air conditioning system. I chose Select Heating & Cooling over another company because I went out and got three bids, and I just liked what they were offering. The owner came out and walked me through everything. It was a good experience. I would give them an A rating.”

Review by
07/07/2015

“They maintained a clean environment even though they were changing out faucets and things like that, it's not the cleanest thing in the world. They made sure that they didn't track stuff in the house and they installed it in a very professional and timely manner. Better still, it's still working and well. They changed out two faucets for me, one in the bathroom and one in the kitchen. That was the las time they were in, they came in before that and changed something else out. I live in a condo, so they haven't done an HVAC work for me. I would give the company an A rating.”

Review by
07/07/2015

“They're responsive and honest. They gave me a second opinion on whether or not I needed to replace my heating and air conditioning, and they've done the seasonal maintenance checks, too. I chose them because another company told me I had to replace my heating and air conditioning, and they were going to charge me $10,000. My friends have used Select, so I decided to call them for a second opinion, and they came in and told me that I needed a couple repairs and then I would be good to go. I would give the company an A rating, no complaints. They did an amazing job.”

Review by
07/07/2015

“They did what we asked them to, but now we're experiencing lots of cool air in other parts of our house. We had them install some vents in our downstairs basement area to provide circulation and cool air down there. Maybe we should have waited out the first year of living in this house that we purchased to see if that was going to take away from the cool air that maybe might have gotten diverted away from our third floor level bedroom. So now we have hot bedrooms on the third level on our house and we're wondering if we did a good thing or not. We were happy at the time and now we're wondering if we goobered up the project and kind of did ourselves in. Now we have three bedrooms on our upstairs level that are hot now in the summer and now we're trying to find a way to cool them. Not to any fault of their own necessarily, it was probably we dropped the gun in wanting to provide some cooling. Maybe we should have really waited for a year to see how things were going to unfold in the house we just brought. We found the company in one of those best repair books and I think they were already in the book. We chose them because they gave us what we thought was a fair price for the work that we wanted done because we got another price from another company, the other company wanted $6,000 to go another route. We thought that we could get away with a $1600 job, so that's what they provided us with, with the price that we thought we should have been spending. When they did the work, they were clean and neat and they did the work in a timely manner and they cleaned up after themselves and certainly, our basement is cooler. We don't know if we've done such a great thing now. I would give the company an A rating based on what we knew at the time because they did do everything we asked them to. But I wouldn't do it over, I would've waited to see how things panned out in the beginning.”

Review by
07/07/2015

“They're good. I deal with the owner he has good communication skills, he's professional, he's honest and he's more organized than a lot of other HVAC companies. They replaced a motor in a large commercial HVAC unit that we have in our offices. I found them because they were referred to me by my electrician. I would give the company's quality of work somewhere between an A and B.”

Review by
07/07/2015

“I used them a while back on one of my projects. They did an excellent job, they came out, the price wasn't that bad compared to the rest of them, they did everything pro code. The only mishap that occurred is that they drove a hole in the wrong place in some bricks. They ended up getting a brick guy, a mason out there and got it fixed. It wasn't a big deal, excellent team, I'd recommend them. They did HVAC for me. I would give the company a B rating.”

Review by
07/07/2015

“We're very happy right now—no problems. We'll be calling them for help if we do have problems. We're satisfied.”

Review by
07/07/2015

“I have an annual membership with them. They're quick, efficient, and timely. They just moved my air conditioning unit. I would give them an A.”

Review by
07/07/2015

“I liked that they came out quickly and they just did a repair on one of my units. I chose them because I knew the owner. I would give the company a B rating.”

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