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FEATURED REVIEWS
“Service man called to say he would be late. Wonderful! He was capable, open, cooperative. Very good”
“Great experience. Every job we’ve ever had has been done promptly and without any additional problems or setbacks.”
“Matt M came to check on two sump pumps and had to replace one. He was quick, polite and efficient. The pump is working perfectly .”
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“Always prompt, efficient and top notch expertise in all areas.”
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“We were without heat for a week in winter. This started with a poorly done inspection a month earlier. A bad report sent back that meant a follow-up wasn't scheduled when the heat was shut off, and then the wrong tech being scheduled to fix the problem. The boiler required a cleaning and they sent a tech (after waiting through the weekend) who wasn't equipped to do the cleaning. I repeatedly asked for a supervisor to come to site or to at least call me and that never happened.”
“The technician arrived hours after I expected him, never giving an accurate idea of when he would get there. He was rude and condescending, and the services were hideously overpriced. We were charged over $1,300 for a visit that lasted about 90 minutes, to replace parts that cost less than $100. It was disgusting, and we felt completely taken advantage of because the issue had to be taken care of immediately and we had no other choice.”
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“Service man called to say he would be late. Wonderful! He was capable, open, cooperative. Very good”
“We were very satisfied with work.”
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“While the actual work performed (pre-season service) was of good quality, the high pressure sales tactic of needing additional an UV light system and annual maintenance contracts was a huge turnoff. Additionally they replaced my existing UV light bulb and charged $365 to do so. I later checked to see how much the bulb costs online, and found it readily available for under $100. So they charged me over $250 for labor that took less than 10 minutes.”
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“Great experience. Every job we’ve ever had has been done promptly and without any additional problems or setbacks.”
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“They came late to the job. When they arrived, they went through the parts to see what was needed, and they did not have the parts with them. They took the part out that they needed and said they would have to come back another time. Instead of leaving the part on or near the unit, they took the part with them, so I was in no way able to get a second opinion because the part and the part number was missing. I called them and they couldn't come back. This was for an apartment building with tenants and young children that were out of heat for 2 days. After a bunch of phone calls, and getting managers on the phone, they did not keep their appointments. When they finally gave me a quote, they said it would be over $500 to fix the issue. I got another quote and all that needed to be replaced was a $5 part. So Service Professionals up priced me and there was no way for my service to be up charged that much.”
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“Fantastic ! Best Plumbing & HVAC Company !”
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“I thought the guy who came was professional and did a good job.”
“They did a great job, but I found out when compared to other vendors in the market the price was much higher that I expected.”
“Their response time is great, but the service contract doesn't give you enough. They come and they check the system; next thing you know, half of the system is leaking. The price is out of control. I'm paying for a service contract. They said it should be discounted. I don't think it should be discounted. They're marking up parts and labor. It's steep. As to response time for my situation, they're there right away, as soon as I'm there. I don't agree with their pricing. They charged us monthly. At most, they give you a flat rate of $150. They mark up the parts and overcharge for the service. I think they mark up the parts and charge up the service. I'm paying for a service contract that's monthly.”
“I had good technicians, and I have had bad technicians.”
“I felt confident, and I am likely to recommend.”
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“It's not good, i don't know where to start, the guy came in he gave an estimate and it was outrages.”
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“They had to come out twice to fix an issue which could have been resolved after the first visit. Instead I was charged the service fee for the initial visit then the actual cost of the repair when they had to come a second time to permanently fix the issue.”
“Overall, I like what they are doing with the air conditioning unit.”
“They did a wonderful job.”
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“always reliable, been with them for years now! I'd definately recommend them”
“Matt M came to check on two sump pumps and had to replace one. He was quick, polite and efficient. The pump is working perfectly .”
“When I sold my home I recommended the new owner continue using Service Professionals.”
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“I've had very good luck with them. They're always able to come within a day or two. They have very quick service.”
“The service was very courteous, professional, and effective.”
“They exceeded all of my expectations!”
“We have had a lot of work done over the years with the company, and we are always satisfied with the completed work they have done for us.”
“They are very reliable and make appointments quickly.”
“I always recommend Service Professionals to friends and family”
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“Whenever I need them, they are very reliable.”
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“It's great customer service.”
“They were professional.”
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