Minnick's Inc.
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Minnick's Inc. has received 4.6 out of 5 stars based on 128 customer surveys.
5
90
4
26
3
11
2
1
1
0
6th year as a Best Pick Call
"You know what I love about our company? Every single one of us comes to work every day to do something that we love. We get to inspire people to do the things that inspire them, so that they can challenge the status quo."

Rob Minnick | CEO & President
Company Information
Services Offered
Minnick's specializes in HVAC solutions for performance and comfort concerns, such as high and low temperature differences, humidity, indoor air quality, remote smart maintenance technology, and home energy audits. Minnick's services, maintains, replaces, and installs air conditioners, heat pumps, furnaces, boilers, humidifiers, and other HVAC products.
Services Not Offered
Oil products are not serviced.
Warranty
The company provides a one-year warranty on service calls and a ten-year labor warranty on all product installations.
Company History
Minnick's was founded in 1954.
Distinctions
Minnick's won Baltimore magazine's Best of Baltimore Readers' Poll in the HVAC category in 2019. The company is a Carrier Factory Authorized Dealer and is an ACCA Quality Assured Residential Service and Installation Contractor. Minnick's employs technicians certified by NATE and the BPI.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park
Address
5200 Minnick Road
Laurel, MD 20707
Hours
Mon
7:30 am - 10:00 pm
Tue
7:30 am - 10:00 pm
Wed
7:30 am - 10:00 pm
Thu
7:30 am - 10:00 pm
Fri
7:30 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
8:00 am - 10:00 pm
Licenses
MD HVAC 01-2426

Compiled Score:

Minnick's Inc. has received 4.6 out of 5 stars based on 128 customer surveys.
5
90
4
26
3
11
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/17/2019

No review comments provided

Review by
09/17/2019

No review comments provided

Review by
09/13/2019

“Great customer service.”

Review by
09/13/2019

No review comments provided

Review by
09/13/2019

No review comments provided

Review by
08/22/2019

“I would like to recognize Mr. Minnick for his exceptional service; he was fantastic. They were all great!”

Review by
08/21/2019

“Great communication, prompt service, and knowledgeable staff.”

Review by
08/21/2019

“Minnick's was always there in a timely manner if they said they would be there, they showed up.”

Review by
08/21/2019

“Overall, they met my expectations.”

Review by
08/21/2019

“Sam Phillips. I really like their technicians”

Review by
08/21/2019

“They exceeded my expectations in problem-solving, customer service, and workmanship.”

Review by
08/21/2019

“On the surface they addressed the issue, but less than week later, the issue resurfaced. I don't think the technician was well versed in my A/C unit. It was a temporary fix. It was less than a week before I had to call a different company that specialized in my kind of unit.”

Review by
07/23/2019

No review comments provided

Review by
07/23/2019

“The service has been very good, not excellent.”

Review by
07/22/2019

“They were wonderful.”

Review by
07/22/2019

“The crew was wonderful.”

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

“They met my expectations.”

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

“The technician was very good and should be recognized.”

Review by
07/22/2019

“My technician was good.”

Review by
07/22/2019

“There is no one in particular who I would like to recognize but they all did a great job.”

Review by
07/22/2019

“I would like to recognize my technicians for their exceptional service. Everyone I have worked with has been absolutely professional in all regards.”

Review by
07/22/2019

“I would like to recognize Sam for his exceptional service.”

Review by
07/22/2019

“They got the job done.”

Review by
07/22/2019

“The company exceeded my expectations on its value.”

Review by
07/22/2019

“I would like to recognize the whole staff. They are great. Everyone we dealt with has been fantastic.”

Review by
07/22/2019

“I would like to recognize the technician for his exceptional service.”

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

“They are more expensive than competitors.”

Review by
06/14/2019

“Zach and Pia did a wonderful job.”

Review by
06/05/2019

“our last service tech steven was great”

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

“They met my expectations on the heating & AC repair they completed for me.”

Review by
06/05/2019

“I would like to rocognize the person who cam to our house both times from Minnick's Inc. for his exceptional service. He was extremely courteous and outstanding!”

Review by
06/05/2019

“I would like to recognize Kate for her exceptional service. She is the customer service person that I usually talk to. I talk to others and they are all good as well. She goes above and beyond though. All of the techs are great too.”

Review by
06/05/2019

“I would like to recognize my technician for his exceptional service. His recommendations were genuine.”

Review by
06/05/2019

“I would like to recognize everyone for their exceptional service. They are very professional and seem very knowledgeable.”

Review by
06/05/2019

“Everything met my expectations.”

Review by
06/05/2019

“I would like to recognize Scott for his exceptional service with Minnick's Inc.”

Review by
06/05/2019

“I would like to recognize everyone that has come from Minnick's Inc. They have always been very good at explaining what they are doing.”

Review by
08/10/2018

“I would like to recognize Sam for his exceptional service.”

Review by
08/10/2018

No review comments provided

Review by
08/07/2018

“Minnick's is responsive. They call and answer calls quickly. They are good at confirming time frames and the schedule. There are never any surprises. They are very thorough.”

Review by
08/02/2018

“The communication is a strong quality. The guy discussed things with me, and gave me a game plan to maintain the system.”

Review by
07/31/2018

“The technician did a good job.”

Review by
07/25/2018

“They met all of my expectations.”

Review by
07/25/2018

“They were very thorough when they were here. They checked everything out that needed to be check out.”

Review by
07/25/2018

“I do not know. They generally meet my expectations. I would not say they exceed them in any area.”

Review by
07/24/2018

“The technician was very friendly, upfront and very knowledgeable.”

Review by
07/17/2018

“I was most satisfied that my technician's troubleshooting abilities were really good.”

Review by
07/16/2018

“I would like to recognize Rob who owns the company. He is wonderful.”

Review by
07/16/2018

“The crew that did the work were fantastic - both of them!”

Review by
07/16/2018

No review comments provided

Review by
07/16/2018

“I think they were all very nice.”

Review by
07/10/2018

“Would like to thank Greg my regular tech who always takes care of my system and I feel comfortable with. Willing to answer any questions I have.”

Review by
02/13/2018

“I had good service from the person who came. I'd give them an A.”

Review by
02/13/2018

“They came out and did the job. The techs that came out gave, if I'm remembering correctly gave us a couple of different options, which was helpful to us because we thought we were going to have to spending a lot of money, and we are a non-profit, and we don't really have a ton of money set aside for repairs. So, we were able to have the issue addressed, and didn't end up spending as much as we anticipated. I would grade them an A.”

Review by
02/13/2018

“They're expensive. I don't like that, but it is what it is. I don't think they're any more or less expensive than anyone else. I'm happy with the work they do. They leave the place neat and clean when they're done, and they communicate everything that they're doing. There are never any surprises. I would give Minnicks an A overall.”

Review by
02/13/2018

“I think this related to the replacement of my entire HVAC system in the previous year. They were extremely communicative, very responsive, good pricing. I'd give them an A-.”

Review by
02/13/2018

“They seem to be good. I’ve used them only once. They were available when I needed them. That was the main thing. I'd give my experience with them a B. Everything is a B; I don't ever give A's.”

Review by
02/13/2018

“They did maintenance work for us. I'd give them a B for the whole experience.”

Review by
10/30/2017

“The experience with Minnicks was fine. They did the furnace. They serviced it for the winter. They came in, they did the work, and they left. There were no extras in the cost. I'd give them an A. The customer guy was very good. They knew what they were doing, and they did it. I recommend them all the time.”

Review by
10/23/2017

“They serviced my air conditioning unit and repaired it. The technician they sent explained things very clearly to someone who really doesn’t know much about HVAC and cooling, so I appreciated that. He was very personable and exactly what I look for when selecting a vendor to work with. The grade I'd give them is A.”

Review by
10/23/2017

“They installed my system for me. They are very quick to respond and fairly priced, and the technician was very professional. I will stick with them. I would very likely recommend; in fact, I already have.”

Review by
10/23/2017

No review comments provided

Review by
10/23/2017

No review comments provided

Review by
10/23/2017

“They just checked out the system. He was friendly enough. They were good. I would give Minnicks a B. He was punctual.”

Review by
10/23/2017

“They did heating repair for me. They had good communication, prompt, and good solid work. They get a B.”

Review by
10/23/2017

“They did heating and air conditioning for me. I like their attention to detail and professionalism. They were very well trained. The grade I would give them is B+. I have recommended them to others.”

Review by
10/23/2017

“They did work for me, and I was pleased. They are a B company. They changed the thermostat to a monitored system, so they can see that the system is working from their system.”

Review by
02/13/2017

“I liked that they were reliable. They were quite educated about their product. They were transparent in their pricing. They kept me informed all of the time. I like their email system where they let you know when they're coming, and they let you know when you're scheduled. They usually do that really well. They did HVAC and plumbing work. I'd give them an A+. They stood by their work. When they did the first system, there was a problem with it, but all I had to do was call up and say it. They never argued. They said, 'We will be over.' They worked until it was fixed. It was a fixed price. I think that was the best thing. I'd give them an A+.”

Review by
02/13/2017

“I liked their email confirmations of appointments. They did HVAC work. I'd give them an A+.”

Review by
02/13/2017

“They came on time and they fixed what we needed to have done. They did HVAC work. I would give them an A+.”

Review by
02/13/2017

“They're very responsive. They did HVAC work. I'd give them an A overall.”

Review by
02/13/2017

“It was good. They were very responsive, very easy to get in touch. They actually installed a split duct system, which is a type of air conditioning, but it's not actually HVAC. Overall, I would give them a B+. There were some issues in the initial install, but they fixed them really, really well. I would use them again. They did great with customer service.”

Review by
02/13/2017

“They put a new air conditioning unit on one of the apartments we own. It took a very long time it seems for a part to come in, and their people weren't letting me know what was going on. It was a long wait. I think when it came in, it wasn't really the right part. The unit works, but it doesn't get as cold as it should. I'd give them a C. I think they were on time. They were clean.”

Review by
02/07/2017

“I started off using their heating and A/C service, which was outstanding because when I experience a leaking problem from my bathroom, I of course called them because I had a good experience with them. The serviceman that they sent out—I think had a little difficulty identifying the leak and he tried several things and it seemed to work for a while, but then the problem persisted, so I had to call them back several times in order to locate the problem. They finally identified where the problem was, and they had to make some pipe repairs under the sink, under the shower rather, that was accessible through my family room. So they have to cut out a portion of the ceiling in order to get to the place where the leak was identified, and so they replaced the piping, but now I can't get them back to seal up my ceiling. My ceiling is still sitting open, and I placed a couple of calls, but I haven't gotten any response, so I'm a little disappointed in that. I think this last exercise has pushed it more toward negative because my ceiling, part of the ceiling is cut out, and I'm not getting a response to repair it. Right now, it's sitting at poor. I'm not looking at it from a legal standpoint. I'm giving them an opportunity to finish the work. The work is unfinished, but I'd like to give them an opportunity to finish that. Failing that, I'm going to have to take some other course of action. I'd give them a D as of right now. The HVAC was very good. They had a very smart service technician and, in fact, I even went into a service contract with them. I'd give the HVAC an A+.”

Review by
02/07/2017

“They did all of the heating and cooling systems audit to begin with because our systems are installed by another provider. It did not work from the beginning because something malfunctioned, so we called them to get warm air. We kept that together with the cold air, so it became something great, so I asked them to come up and take up and they identified the original configuration of the system plus the control maybe. The device or something was broken and they quickly fixed the problem. It was excellent work done, so like an A. They have a very quality and the most important thing is they showed up on time or like 10 minutes before the time, the time of the appointment. That was most appreciated.”

Review by
02/07/2017

“It was very positive. Several years ago they replaced my A/C unit, but the most recent service was the heating. I would do A+.”

Review by
02/07/2017

“They checked the air conditioner. I'd give them a B.”

Review by
02/07/2017

“They do our heating system. I'd give them a B.”

Review by
02/07/2017

“They came in to do an inspection to winterize my heating and air conditioning system, plumbing, and so on. Here's what happened. They came over, and they did the inspection. They told me a bunch of things needed to be done. I asked them for an estimate. I never heard back. I called them twice, and I was constantly told, 'Yes, they inspected. They know exactly what needs to be done. They'll be right back.' I called them twice, and I never heard another thing. I've gotten it taken care of by somebody else. I've far as I'm concerned, Minnicks is a 0. They charged me an enormous amount for the inspection. The inspection told me all these things I needed to do and then they didn't do any of it or quote any of it and never called me back despite me calling their office.”

Review by
01/27/2017

“They do a lot of work for us because in this home there are five or six HVAC systems, so I don't recall specifically what they did. Generally, HVAC work. My boss's husband has been doing business with them for over 30 years, so they know this house well and they're always responsive to our service calls. I wasn't here when the workers came. I wasn't here this last time when the person came, but they're always responsive and very cordial. I'd give them an A. They're just expensive. That's the one thing that is not as attractive if you shop around, but we use them because we trust them and they're responsive.”

Review by
01/27/2017

“They did a great job. It was very good. They fixed the air conditioner. It had been a reoccurring problem for a couple of years, and they fixed it. They discovered a break in the line, and the people that installed it didn't. There was a drain problem down in the basement, a pump, so they replaced those and then there was a little problem still, and they came back and fixed that and it's been fine ever since. The workers were excellent. The customer service listened to what I said and tracked down the problem. That's pretty good. I'd give them an A+.”

Review by
01/27/2017

“They were excellent. Positive with no problems. He solved everything I wanted to do. Very efficient. He knew exactly what to do. He went in there and did it very fast. Nothing memorable about the customer service. I don't remember that. I'd definitely recommend them.”

Review by
01/27/2017

“They install my heating and cooling system, and they've been maintaining it. The installation and about ten years of experience with them, but I do have one thing I'm not too happy about—their cost. They are way more expensive than most of their competitors on the market, so having them keep servicing my system, I have been thinking about changing to somebody else. For the most part, I'm pretty satisfied with what they do. Nothing memorable about the customer service or workers. Quality of work is good. Customer service is good. Punctuality is good. Of course the issue is cost. That's it. Cleanliness was good. Expertise was good. Overall, with the cost weighing it down, that would be mediocre, so a C, but, other than that, it was.”

Review by
01/26/2017

“It was a very good experience. They're prompt. They come when they say they will. They keep you accurately informed if they're going to be delayed for whatever reason. Their staff is neat, clean, organized, well-mannered and so far they seem to know what they're doing. The last one was plumbing. The prior one was HVAC. It was a checkup. I'd give them an A+. I recommend them regularly. If anybody asks about A/C or plumbing I suggest them. I've been using them now for 3 years, so we will continue. I've been very happy.”

Review by
01/26/2017

“Things don't work when they show up and they worked when they left. They're a good service. The stuff works. The guy explains what he did and why and I like that. They're a heating and air conditioning place, so mostly recently they replaced a thermostat and cleaned out a part of the furnace. I'd give them an A. They even have these little paper booties they put on.”

Review by
01/26/2017

“They're a great company. It's a good group of guys. They're honest. They're there on time. They clean up and they do just an A-1 job. They replaced two complete house air units for us. I'd give them an A+. They're just a great company. I've already recommended them to 2 other people, so the highest rating I would recommend them.”

Review by
01/26/2017

“They were on time. They did what they were supposed to do. They were looking at the air conditioning unit. I'd give them an A+. Everything's great. I would recommend them.”

Review by
01/26/2017

“They were friendly. They were on time. They're very knowledgeable. They did a lot of replacing and a geothermal system in my house that failed. I would say an A.”

Review by
01/26/2017

“They're honest. They're thorough. They're quick. They're prompt and the person who has been to my house this time has been there several times before. They're very reliable. They replaced the humidifier. I'd give them an A+.”

Review by
01/26/2017

“It's very good service, quick, got right to the point. They explained. It was very detailed, so very helpful. They did HVAC. I'd give them a B+. I'd recommend them.”

Review by
01/26/2017

“It was OK. I wasn't really enthused. I think they were overpriced. The work was fine. I picked them because they came from the Best Pick. I chose them because they came from the Best Pick book and they were OK, but the prices were out of line, so I wasn't really enthused about that. In fact, I really need to have another plumber right now, and if I've had a good experience with them, I would not even bother to look for someone else, but right now I'm looking for somebody else because I do need some plumbing service right at this time, but I would not consider using their service again. They did two things. At my house that I live in, I had a leak in the toilet tank, and they came and replaced the piece that's inside of the tank and the piece that goes outside and down to the floor. They replaced that for me and someone else was—one was working at one house and somebody else was working at a rental property that I have and they were working on the furnace for me. First of all, I think he cleaned the furnace and I think he replaced some parts in it. I think that was about it. It was not working at all so he got it working. I was satisfied with the work was done, so the work was properly done. I think their prices were out of line. Just to replace the part in the tank, that was $400. I don't know if that was because he waited for me. Just to do that alone $400 was way out of line. I don't think the part that he used costs any more than $25, $30 and the whole job was actually $399. I said $400, but it's actually $399. I don't know if that's what the issue was, but I would not use them again. I would give them somewhere in the middle, maybe a C-. They were punctual. We had some time issues, but that wasn't a big deal.”

Review by
01/26/2017

“It was generally positive. They were responsive. They were thorough. They did an HVAC audit. I'd give them a B.”

Review by
01/26/2017

“The service was lacking. The sales process was great, but having the installation of the equipment was not where I wanted it to be. We had an outdoor compressor as well as a brand new air handler installed in the house. I would give it overall a C-. The quality of work was excellent. The work that was done was excellent. The problem was getting the work done. There was a lot of problems with customer service. Cleanliness was good. They laid mats. They've got everything done. They sprayed down. I know that we won't be choosing them to service the equipment we had them install. It is unlikely I would recommend them.”

Review by
07/21/2016

“They put in a new furnace for us. They were wonderful. They expedited the whole experience very quickly and very neatly. They had it installed after we measured, and that was it. I think there's a law in Maryland that once you get a new furnace you have to put in something in the chimney, so they did that. They orchestrated and coordinated everything. I'd grade them an A.”

Review by
07/21/2016

“That sounds familiar, but now is not a good time. I liked Minnick's, I want to help them out, but I just don't have the time. It was very positive.”

Review by
07/21/2016

“The cleanliness stuck out to me. They clean up afterward, as if they weren't there—very meticulous. They replaced the furnace. They deserve an A.”

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