James A. Wheat & Sons
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

James A. Wheat & Sons has received 4.5 out of 5 stars based on 294 customer surveys.
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202
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58
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7th year as a Best Pick Call
"As a family-owned-and-operated company, we strive to provide you with the best service because we are attaching our personal name to that service. Our honest, thoroughly trained, certified technicians pay special attention to each job. We are small enough to know your name, but large enough to handle any problem you have."

Michael Wheat | President
Company Information
Services Offered
James A. Wheat & Sons offers the service, replacement, and installation of air conditioners, heat pumps, furnaces, boilers, geothermal systems, air filtration, humidifiers, gas fireplaces, and other home comfort products. The company also performs home energy evaluations and offers complete plumbing services.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
James A. Wheat & Sons was founded in 1978 by James and Barbara Wheat. Sons Michael and Jeff currently operate the family business.
Distinctions
Wheat & Sons is a Carrier Factory Authorized Dealer, was named Contractor of the Year by the National Comfort Institute (NCI), and is certified by the NCI. Michael Wheat served as president of the AACP.
Employee Information
Wheat & Sons employs trained technicians certified by NATE and the NCI.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring
Address
7834 Beechcraft Ave.
Gaithersburg, MD 20879
Hours
Mon
8:00 am - 5:30 pm
Tue
8:00 am - 5:30 pm
Wed
8:00 am - 5:30 pm
Thu
8:00 am - 5:30 pm
Fri
8:00 am - 5:30 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
Licenses
MD HVAC 02-2473

Compiled Score:

James A. Wheat & Sons has received 4.5 out of 5 stars based on 294 customer surveys.
5
202
4
58
3
21
2
10
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/14/2018

“I trust them a lot so when things go wrong and they explain it to me I'm sure they are being honest and straightforward.”

Review by
11/14/2018

“My three-man Carrier heat pump installation team, consisting of Ellie (?), Monzie and Mike, worked well together and did a great installation job.”

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

“Hunter the plumber was really great, did great work, and communicated clearly. If we have plumbing needs, we will definitely have him again. I can't think of anyone else's names but all were very good.”

Review by
11/12/2018

“I had three companies and James A. Wheat & Sons are the best. I like their honesty, thoroughness, and their work. The other companies would tell me that I need other things and I didn't need anything else. They corrected a tubing issue I had. Other companies wanted to sell me a whole new system. James A. Wheat & Sons cleared the tube by untwisting it. It was on my humidifier. I like the time and attention they give me.”

Review by
11/12/2018

“James A. Wheat & Sons, Inc. had very prof appraisal and estimate. The work was done at a high standard and the product used was perfect.”

Review by
11/12/2018

“James A. Wheat & Sons, Inc. was very professional.”

Review by
11/11/2018

No review comments provided

Review by
11/11/2018

No review comments provided

Review by
11/11/2018

“The installation met inspection and the unit is working well.”

Review by
11/09/2018

“keeping informed/status of a/c & furnace replacement”

Review by
11/06/2018

“Louis Garcia and Herbert Garcia whose work and attention to detail is excellent so is their customer service skills. I highly recommend Herbert who is full of energy and knowledgeable and very personable. Jeff Wheat who takes time to listen and responds to every call I make. He is also very prompt in responding to emergency and non-emergency requests.”

Review by
11/06/2018

“The promptness, showing up on time and scheduling from James A. Wheat & Sons, Inc exceeded my expectations.”

Review by
11/05/2018

No review comments provided

Review by
11/05/2018

“Even with difficult scheduling constraints, James A. Wheat & Sons always makes their schedule fit ours, when necessary coordinating among their own technicians in heating/air conditioning and plumbing to come in simultaneous or overlapping time frames. Service is always cordial and highly efficient. When a major unit or system has required replacement, James A. Wheat & Sons has worked with us to provide the best solution for our particular situation - not overselling higher-priced or oversized units but accurately assessing our specific needs.”

Review by
11/04/2018

“fast and excellent work”

Review by
11/04/2018

No review comments provided

Review by
11/04/2018

“I was pleased with the service”

Review by
11/01/2018

“I was most satisfied with their response time in an emergency.”

Review by
11/01/2018

“James A. Wheat & Sons met our expectations in every area.”

Review by
11/01/2018

“I like that they are very responsive. They get out here fast. In fact, I need to call them because I have been asking about the heating inspection but I would say they're responsive and confident at what they do.”

Review by
11/01/2018

“They do good quality work.”

Review by
11/01/2018

“They exceeded and met my expectations with their courtesy, professionalism, and knowledge.”

Review by
11/01/2018

No review comments provided

Review by
11/01/2018

No review comments provided

Review by
11/01/2018

“They completed a heat annual checkup.”

Review by
11/01/2018

“I was very pleased with their personnel. They did not come in as knowing it all, they were very respectful to our home and they were low key.”

Review by
11/01/2018

“James A. Wheat & Sons exceeded my expectations in providing information about what they were doing, giving suggestions, and communication.”

Review by
11/01/2018

No review comments provided

Review by
11/01/2018

No review comments provided

Review by
11/01/2018

“Everything was great except the connections between the a/c, boiler, and thermostat.”

Review by
10/31/2018

“I did send an email after the job to recognize the team. They were great!”

Review by
10/31/2018

“I found the people that were involved with our project (new HVAC) were extremely pleasant to work with, and they went the extra mile to meet our wishes at all points. They started and completed the actual work very promptly, making the loss of AC relatively painless.”

Review by
10/31/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

“Luis was the best we ever ever had. After no heat in our small powder room for 49 years, miraculously there was heat when he left. Also the neat was better than ever throughout the house. He is terrific. Wish they were all like that from the beginning.”

Review by
10/30/2018

“I want to commend Scott and Eli and his team ( I think I am correct on team leader's name.) Also Darlene and Katy. Eli especially is an excellent professional in workmanship and leadership.”

Review by
10/30/2018

“Everyone was polite, answered questions asked, always put on shoe covers.”

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

“In the past year, adherence to schedules has significantly deteriorated.”

Review by
10/30/2018

“The couple that did the work were great that's it.”

Review by
10/30/2018

“Install crew #1 installed the wrong AC unit. When Install crew #2 came several days later to install the right AC unit, they noted that the first crew did a really bad job with the wiring—so bad that they had to report crew #1 to the company. Condensate pump was not replaced and caused the AC unit to stop working. Total project took 8 days before everything was correctly installed—was told initially that the project should only take 2 days.”

Review by
08/23/2017

“They repaired the air conditioning, and it was fine. I would grade the overall experience with an A.”

Review by
08/17/2017

“They've done good work for us. I like that they always explain what they are doing before they go ahead and do it. And they give you a diagnosis if they see something wrong and then they give you an explanation before they go ahead and do another service. They let you know so you can decide whether you want it done or not. They explain things. They take their time. They are friendly and courteous and they always cover their shoes before they come into the house. They have cleaned out our ducts. And they replaced the main part of our air system, and also replaced a thermostat on the wall, and then just routine maintenance through the membership program. I would grade the overall experience with an A. I would highly recommend them to a friend.”

Review by
08/17/2017

“I liked that the boss was very meticulous as far as the phone calls and our situation with the air conditioning. They worked on the air conditioning. I would grade the overall experience with an A. It was put in properly, but they had to come back because it didn't work the first time they put it in. As far as expertise, someone had to come back. They did solve it 100 percent. I would very likely recommend them to a friend.”

Review by
08/17/2017

“They seemed to come promptly. They definitely do heating and air conditioning for us. We have a standing maintenance contract with them, plumbing, basic work with heating and air conditioning. I'd give them an A- overall. They’ve done work that's been very routine.”

Review by
08/17/2017

“They do a lot of work for me. I mean, they're responsive. They try to adjust to my schedule. They take and do my maintenance, schedule maintenance and then they put in my air conditioning system for me. I'd give them an A overall.”

Review by
08/17/2017

“I like the technician. They've done a lot. They do service calls. They've installed air conditioners before. We use them exclusively. Just air conditioning for the maintenance calls. I would give them an A.”

Review by
08/17/2017

“I think their technicians are just very very nice. Very knowledgeable, very kind, very friendly. They did A/C and heating work. I'd give them an A+ overall.”

Review by
08/17/2017

“It was a while back but they did do some work. They did turn up when they said they were going to turn up. They were timely. They were working on an air conditioning unit. I'd give them a B overall.”

Review by
08/17/2017

“I liked that they are always on time. They did general plumbing and heating and air conditioning, actually, more heating and air conditioning than anything else. I would grade the overall experience with a B+. I would very likely to recommend them to a friend.”

Review by
08/17/2017

“They were pretty much prompt when they said they were coming. They came to inspect the furnace. They're coming back in a couple of weeks to do the air conditioning part and did some air efficiency and efficiency for the house, stuff like that. I'd give them probably a B+.”

Review by
08/17/2017

“There were some positives sides and negative sides. Well, the good is, they were timely, which was good and they have been reliable on that but they told me that I needed a whole new unit, and I decided I would really get a second opinion and in fact I did not need a new unit. They were misjudging what was going on. The next year they came and did the annual checkup and said everything was just fine. And the year before they told me they had to replace it all. Good thing I didn't replace it but so, you know, that was bad. I thought that they were about to charge me $12,000 for a whole new unit because it's easier to clean, come in and get it off the roof and I didn't really need that. They have not done plumbing. I think I'd give them a B overall. There were some issues which could've been pretty bad ones but, they didn't know what they were doing on that one issue.”

Review by
08/17/2017

“Primarily, the fact that we have an office that they are supposed to be servicing, and I've got a lot of complaints from the people at the office. It's a new world every time someone comes in. There is no continuity. They are doing air conditioning and heating work only. I would grade the overall experience with a C+. When they come into my home, they are doing much better. However, as I said, I am getting complaints at the office because they’re not getting it together. They probably don't have as much office work as they do homework. The customer service is part of the problem because they're just not getting their people out to the office in the way that they should be. There have been some problems. As far as expertise, that's an individual case because they've got too many people that are coming out and each one is different. They range in knowledge very widely. I would recommend them depending on what they friend wants and what the friend has. If they have an office, I don't know if I would. For a home, they are all right. I would probably would recommend them. There are many good people there, but some people can make a bad impression.”

Review by
08/10/2017

“They are very responsive, and if you have a problem, they get right away and take care of it. We've used them for both HVAC and plumbing issues, and they've been really good. I would grade the overall experience with an A. I would highly recommend them.”

Review by
08/10/2017

“Nothing in particular that I liked. It was just generally positive.”

Review by
08/10/2017

“They do excellent work. I have no complaints.”

Review by
08/10/2017

“It was a positive experience.”

Review by
08/10/2017

“I have no complaints.”

Review by
08/08/2017

“They do heating and air conditioning and they do great. I'd give them an A+ overall.”

Review by
08/08/2017

“I don't have any problems with them. They installed the vents. They did some conditioning and heating and one time they did plumbing. I think they deserve an A overall. I don't have any complaints. I think they're really good. Everything is fine.”

Review by
08/08/2017

“They come when they're supposed to, on time. they're very polite, quick, transparent about the pricing. So we have a service contract with them so they come and do regular checkups but also sometimes we've needed parts replaced. I'd say an A.”

Review by
08/08/2017

“They were efficient, that's the main thing. They came when they were supposed to, and they did the job and everything is fine. They fixed our air conditioning, and then I had problems with my washing machine, and they fixed that. I would grade the overall experience with an A.”

Review by
08/08/2017

“He did some vent work. He had to redo some vent work for me. They did an excellent job in fixing what happened. There were two vents that got closed for some reason. They were excellent; I'd give them an A overall. I would recommend them. There was one follow up that did not happen yet.”

Review by
08/08/2017

“They're fine. They've been great. They've done heating and air conditioning stuff for us and plumbing. All three and repair. I think they might have also done replacement. We've been using them for a while. Nothing crazy with the plumbing. I would say an A.”

Review by
08/08/2017

“We have a contract with them. They are prompt. They are reasonably priced, and they do good work. They have done maintenance on two HVAC units. We have been using them for five years. I would grade the overall experience with an A. I would highly recommend them.”

Review by
08/08/2017

“They came out, they did the work. It was good. They did the service work on my A/C unit. They haven't done any plumbing or drain work. I'll give them an A overall. They put on little booties and everything.”

Review by
08/08/2017

“We've had something done but it wasn't recent. But so far, all the experiences we've had have been positive. I think it was for heating and air, for air conditioning. I'd give them an A+ overall. No issues at all.”

Review by
08/08/2017

“I'm the property manager. My client—the owner, actually—has a contract with the company, heating and air conditioning. I'd give them an A overall. Everything is just wonderful. I'm very likely to recommend them.”

Review by
08/08/2017

“I still employ them, they come every six months. They do my furnace and air conditioning. I'd give them an A+ overall. I'd recommend them to anyone.”

Review by
08/08/2017

“I've used them for many years and I'm happy with them. They've done my air conditioning servicing, and installations, and some plumbing work. I'd give them an A- overall.”

Review by
08/08/2017

“I like that they were friendly, got the job done right. No problems since. They fixed a broken thermostat control for a heated floor. I'd give them an A overall.”

Review by
08/08/2017

“The people were very proficient. When they say that they're going to be here, they were on time and they did what they were supposed to be doing. We had two contracts with them, one was for the plumbing and the other one was for the heating. We had no problem with them. Of all the things, they were professional and they did what they were supposed to be doing, so I think I would probably put them on as excellent. That's what we normally expect from the contractors that we bring into our house. I would recommend them.”

Review by
08/08/2017

“I liked that they were responsive, they were competent, they were professional, and they did a job. I know we had some furnace work done. I know we had a couple of things taken care of with the air conditioner, and then some insulation. So, it was a number of different things, so it worked out well. I would grade the overall experience with an A. We were satisfied with everything. I would highly recommend them, because we have a contract with them.”

Review by
08/08/2017

“They're prompt. They call back. The person who answers the phone and does appointments and stuff, is really friendly and she knows us and they call when they're on their way. If they're going to be late, they let you know. So, they're very responsive. They installed electric air conditioning and heating systems. This is not the first time I've used them. They've done a bunch of stuff. I'd give them an A overall.”

Review by
08/08/2017

“Well when they said they were going to show up, they did. When I said I couldn't be here but would leave the door unlocked, it was still fine and they cleaned up after themselves. I had a new heater/air conditioner put in. I'd give them an A. The customer service—I had unfortunately a little problem with my health at that time and whoever I was dealing with on the phone, she and I went round and round at times.”

Review by
08/08/2017

“They've done work for me. They're very professional, they come on time. They do what they say. They do what they say they're going to do, when they say they're going to do it. It's pretty much stress-free. They replaced my furnace and air conditioning system. They deserve an A+ overall, they're a good company.”

Review by
08/08/2017

“I do know that they did some work for me. Well, they're efficient, they're timely, they're capable. their products work and they bring Carrier. It's an A. They did a furnace and hot water heater. I would recommend them, and if I want to replace my air conditioner I would probably call them.”

Review by
08/08/2017

“It's neutral right now because I had a problem with it and when they came to fix it, I told them they were supposed to have fixed it in 2015, and eventually they didn't. Something was leaking —they said something was leaking. It's been doing OK since then. They came back and did whatever they needed to do since then. They were working on the air conditioning. It was the Freon. I would grade the overall experience with a B.”

Review by
08/08/2017

“The work in general was fine. So far so good, we had a little trouble with the new system as far as our ability to turn the air conditioner on and off because they took out our usual level that we could adjust our conditioning with, that is turning it up and down with merely changing a thermostat. We have to go into a computer and it's a little more complex. It's not entirely clear, but we're getting there. It's taking multiple approaches to it. I would grade the overall experience with a B.”

Review by
08/08/2017

“They did my plumbing. The gentleman who came out was very friendly. Their office staff when I called was very friendly. Helpful. They performed one of my services: heating and air conditioning, HVAC. I'd give them a B.”

Review by
08/08/2017

“They come twice a year just to check out the heater and check out the air conditioner at the approved time. We've only had this contract for a couple of years. I'd give them a B+. Since I'm on a contract, I'm very likely to recommend them.”

Review by
08/08/2017

“We've used them for quite a while. We usually have a service agreement with them so. Heating and air. I'd give them a B+.”

Review by
08/08/2017

“They have repairing the plumbing and HVAC. They worked on the toilets. I would grade the overall experience with a C. HVAC was fine, but plumbing had issues.”

Review by
07/27/2017

“They were good. They were just on time. That's the main thing. On time, friendly, and they got the work accomplished. They did my HVAC. I'd give them an A.”

Review by
07/27/2017

“They've been my heating and air conditioning company for many years now, probably about ten. They haven't done any drainage or plumbing work for me. I'd give them an A overall.”

Review by
07/27/2017

“They were very responsive and pretty good with the work they've been performing on my heater and also some other work. They did replace a water heater. I'd give them an A.”

Review by
07/27/2017

“I've used them a couple times. So that in and of itself says something. If they weren't doing a good job I would have not called them back again. They were doing HVAC stuff for me. I would give them an A overall.”

Review by
07/27/2017

“Well, they were all very professional. They did their work on time and completely. And I've got nothing but praise for them. I had no complaints, absolutely. I would highly recommend them.”

Review by
07/27/2017

“I liked just that they obviously fixed the problem but also they were good about letting us know when they would come out and it was a quick turnaround. I had no complaints with them. They do excellent work and I would recommend them.”

Review by
07/27/2017

“We've both become pretty consistent users of them for plumbing. I'm not sure if they do HVAC, but they do plumbing mostly and recently fireplace service, which I have planned. It's been expensive, but positive. I'd give them an A.”

Review by
07/27/2017

“It's always good. Just professional and usually available when needed. They had to fix A/C. It was one of the hottest weeks a couple of weeks ago, so they came out and fixed it. I'd say probably a B+ to an A. I usually recommend them to people. I live in the area.”

Review by
07/27/2017

“They just do my heat pump. I think they're pretty thorough. I think they're pretty fair. I don't know much about that. They're timely. They're not cheap but I think I'm getting a fair deal. They actually put in a heat pump for me so they check it in the fall and the winter and I think they've done a little plumbing for me. I'd give them an A overall. I had no complaints with their cleanliness, punctuality, or customer service.”

Review by
07/27/2017

“He was very nice. He was very pleasant. Well, they came to do a check of my air conditioning system because I have a yearly contract and I was told that my air conditioner needed work, which, it probably did. He showed me what had needed to be done, he was very nice about that. Then he said we needed a scrubber in our attic because we had biological growth. Based on what I know now, I have no complaints. He was vey nice. He couldn't have been nicer. He was very nice. And he came on time or maybe came early. We've been using them for years. They put in our air conditioner. They do our heating. I have no complaints.”

Review by
07/27/2017

“They did the work they were contracted to do. Cross my fingers, we don't have any problems with the furnace they installed. I don't have anything bad or negative to say about their company. They installed a new furnace for one time we used them and another time they repaired our air conditioner. I'd give them an A. As far as I know, we haven't had any problems since they've done the work.”

Review by
07/27/2017

“I liked that they let me know when the technician wasn't going to arrive. They scheduled a window, so that I could adjust my schedule accordingly. Just good communication on arrival time. They put in an air conditioning unit. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
07/27/2017

“They were very honest. They were doing more than maintenance; they were installing a new unit. I'd give them an A- overall.”

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