James A. Wheat & Sons
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

James A. Wheat & Sons has received 4.6 out of 5 stars based on 374 customer surveys.
5
274
4
66
3
23
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11
1
0
6th year as a Best Pick Call
"As a family-owned-and-operated company, we strive to provide you with the best service because we are attaching our personal name to that service. Our honest, thoroughly trained, certified technicians pay special attention to each job. We are small enough to know your name, but large enough to handle any problem you have."

Michael Wheat | President
Company Information
Services Offered
James A. Wheat & Sons offers the service, replacement, and installation of air conditioners, heat pumps, furnaces, boilers, geothermal systems, air filtration, humidifiers, gas fireplaces, and other home comfort products. The company also performs home energy evaluations and offers complete plumbing services.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
James A. Wheat & Sons was founded in 1978 by James and Barbara Wheat. Sons Michael and Jeff currently operate the family business.
Distinctions
Wheat & Sons is a Carrier Factory Authorized Dealer, was named Contractor of the Year by the National Comfort Institute (NCI), and is certified by the NCI. Michael Wheat served as president of the AACP.
Employee Information
Wheat & Sons employs trained technicians certified by NATE and the NCI.
Licenses
MD HVAC 02-2473
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring

Compiled Score:

James A. Wheat & Sons has received 4.6 out of 5 stars based on 374 customer surveys.
5
274
4
66
3
23
2
11
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/23/2017

“They repaired the air conditioning, and it was fine. I would grade the overall experience with an A.”

Review by
08/17/2017

“Primarily, the fact that we have an office that they are supposed to be servicing, and I've got a lot of complaints from the people at the office. It's a new world every time someone comes in. There is no continuity. They are doing air conditioning and heating work only. I would grade the overall experience with a C+. When they come into my home, they are doing much better. However, as I said, I am getting complaints at the office because they’re not getting it together. They probably don't have as much office work as they do homework. The customer service is part of the problem because they're just not getting their people out to the office in the way that they should be. There have been some problems. As far as expertise, that's an individual case because they've got too many people that are coming out and each one is different. They range in knowledge very widely. I would recommend them depending on what they friend wants and what the friend has. If they have an office, I don't know if I would. For a home, they are all right. I would probably would recommend them. There are many good people there, but some people can make a bad impression.”

Review by
08/17/2017

“There were some positives sides and negative sides. Well, the good is, they were timely, which was good and they have been reliable on that but they told me that I needed a whole new unit, and I decided I would really get a second opinion and in fact I did not need a new unit. They were misjudging what was going on. The next year they came and did the annual checkup and said everything was just fine. And the year before they told me they had to replace it all. Good thing I didn't replace it but so, you know, that was bad. I thought that they were about to charge me $12,000 for a whole new unit because it's easier to clean, come in and get it off the roof and I didn't really need that. They have not done plumbing. I think I'd give them a B overall. There were some issues which could've been pretty bad ones but, they didn't know what they were doing on that one issue.”

Review by
08/17/2017

“They've done good work for us. I like that they always explain what they are doing before they go ahead and do it. And they give you a diagnosis if they see something wrong and then they give you an explanation before they go ahead and do another service. They let you know so you can decide whether you want it done or not. They explain things. They take their time. They are friendly and courteous and they always cover their shoes before they come into the house. They have cleaned out our ducts. And they replaced the main part of our air system, and also replaced a thermostat on the wall, and then just routine maintenance through the membership program. I would grade the overall experience with an A. I would highly recommend them to a friend.”

Review by
08/17/2017

“I liked that the boss was very meticulous as far as the phone calls and our situation with the air conditioning. They worked on the air conditioning. I would grade the overall experience with an A. It was put in properly, but they had to come back because it didn't work the first time they put it in. As far as expertise, someone had to come back. They did solve it 100 percent. I would very likely recommend them to a friend.”

Review by
08/17/2017

“They were pretty much prompt when they said they were coming. They came to inspect the furnace. They're coming back in a couple of weeks to do the air conditioning part and did some air efficiency and efficiency for the house, stuff like that. I'd give them probably a B+.”

Review by
08/17/2017

“They seemed to come promptly. They definitely do heating and air conditioning for us. We have a standing maintenance contract with them, plumbing, basic work with heating and air conditioning. I'd give them an A- overall. They’ve done work that's been very routine.”

Review by
08/17/2017

“I liked that they are always on time. They did general plumbing and heating and air conditioning, actually, more heating and air conditioning than anything else. I would grade the overall experience with a B+. I would very likely to recommend them to a friend.”

Review by
08/17/2017

“They do a lot of work for me. I mean, they're responsive. They try to adjust to my schedule. They take and do my maintenance, schedule maintenance and then they put in my air conditioning system for me. I'd give them an A overall.”

Review by
08/17/2017

“I like the technician. They've done a lot. They do service calls. They've installed air conditioners before. We use them exclusively. Just air conditioning for the maintenance calls. I would give them an A.”

Review by
08/17/2017

“It was a while back but they did do some work. They did turn up when they said they were going to turn up. They were timely. They were working on an air conditioning unit. I'd give them a B overall.”

Review by
08/17/2017

“I think their technicians are just very very nice. Very knowledgeable, very kind, very friendly. They did A/C and heating work. I'd give them an A+ overall.”

Review by
08/10/2017

“They are very responsive, and if you have a problem, they get right away and take care of it. We've used them for both HVAC and plumbing issues, and they've been really good. I would grade the overall experience with an A. I would highly recommend them.”

Review by
08/10/2017

“Nothing in particular that I liked. It was just generally positive.”

Review by
08/10/2017

“They do excellent work. I have no complaints.”

Review by
08/10/2017

“It was a positive experience.”

Review by
08/10/2017

“I have no complaints.”

Review by
08/08/2017

“They do heating and air conditioning and they do great. I'd give them an A+ overall.”

Review by
08/08/2017

“I don't have any problems with them. They installed the vents. They did some conditioning and heating and one time they did plumbing. I think they deserve an A overall. I don't have any complaints. I think they're really good. Everything is fine.”

Review by
08/08/2017

“They come when they're supposed to, on time. they're very polite, quick, transparent about the pricing. So we have a service contract with them so they come and do regular checkups but also sometimes we've needed parts replaced. I'd say an A.”

Review by
08/08/2017

“They come twice a year just to check out the heater and check out the air conditioner at the approved time. We've only had this contract for a couple of years. I'd give them a B+. Since I'm on a contract, I'm very likely to recommend them.”

Review by
08/08/2017

“They're fine. They've been great. They've done heating and air conditioning stuff for us and plumbing. All three and repair. I think they might have also done replacement. We've been using them for a while. Nothing crazy with the plumbing. I would say an A.”

Review by
08/08/2017

“We have a contract with them. They are prompt. They are reasonably priced, and they do good work. They have done maintenance on two HVAC units. We have been using them for five years. I would grade the overall experience with an A. I would highly recommend them.”

Review by
08/08/2017

“They were efficient, that's the main thing. They came when they were supposed to, and they did the job and everything is fine. They fixed our air conditioning, and then I had problems with my washing machine, and they fixed that. I would grade the overall experience with an A.”

Review by
08/08/2017

“I still employ them, they come every six months. They do my furnace and air conditioning. I'd give them an A+ overall. I'd recommend them to anyone.”

Review by
08/08/2017

“We've used them for quite a while. We usually have a service agreement with them so. Heating and air. I'd give them a B+.”

Review by
08/08/2017

“I've used them for many years and I'm happy with them. They've done my air conditioning servicing, and installations, and some plumbing work. I'd give them an A- overall.”

Review by
08/08/2017

“I like that they were friendly, got the job done right. No problems since. They fixed a broken thermostat control for a heated floor. I'd give them an A overall.”

Review by
08/08/2017

“They have repairing the plumbing and HVAC. They worked on the toilets. I would grade the overall experience with a C. HVAC was fine, but plumbing had issues.”

Review by
08/08/2017

“They came out, they did the work. It was good. They did the service work on my A/C unit. They haven't done any plumbing or drain work. I'll give them an A overall. They put on little booties and everything.”

Review by
08/08/2017

“They did my plumbing. The gentleman who came out was very friendly. Their office staff when I called was very friendly. Helpful. They performed one of my services: heating and air conditioning, HVAC. I'd give them a B.”

Review by
08/08/2017

“We've had something done but it wasn't recent. But so far, all the experiences we've had have been positive. I think it was for heating and air, for air conditioning. I'd give them an A+ overall. No issues at all.”

Review by
08/08/2017

“I'm the property manager. My client—the owner, actually—has a contract with the company, heating and air conditioning. I'd give them an A overall. Everything is just wonderful. I'm very likely to recommend them.”

Review by
08/08/2017

“I liked that they were responsive, they were competent, they were professional, and they did a job. I know we had some furnace work done. I know we had a couple of things taken care of with the air conditioner, and then some insulation. So, it was a number of different things, so it worked out well. I would grade the overall experience with an A. We were satisfied with everything. I would highly recommend them, because we have a contract with them.”

Review by
08/08/2017

“The work in general was fine. So far so good, we had a little trouble with the new system as far as our ability to turn the air conditioner on and off because they took out our usual level that we could adjust our conditioning with, that is turning it up and down with merely changing a thermostat. We have to go into a computer and it's a little more complex. It's not entirely clear, but we're getting there. It's taking multiple approaches to it. I would grade the overall experience with a B.”

Review by
08/08/2017

“The people were very proficient. When they say that they're going to be here, they were on time and they did what they were supposed to be doing. We had two contracts with them, one was for the plumbing and the other one was for the heating. We had no problem with them. Of all the things, they were professional and they did what they were supposed to be doing, so I think I would probably put them on as excellent. That's what we normally expect from the contractors that we bring into our house. I would recommend them.”

Review by
08/08/2017

“It's neutral right now because I had a problem with it and when they came to fix it, I told them they were supposed to have fixed it in 2015, and eventually they didn't. Something was leaking —they said something was leaking. It's been doing OK since then. They came back and did whatever they needed to do since then. They were working on the air conditioning. It was the Freon. I would grade the overall experience with a B.”

Review by
08/08/2017

“They're prompt. They call back. The person who answers the phone and does appointments and stuff, is really friendly and she knows us and they call when they're on their way. If they're going to be late, they let you know. So, they're very responsive. They installed electric air conditioning and heating systems. This is not the first time I've used them. They've done a bunch of stuff. I'd give them an A overall.”

Review by
08/08/2017

“Well when they said they were going to show up, they did. When I said I couldn't be here but would leave the door unlocked, it was still fine and they cleaned up after themselves. I had a new heater/air conditioner put in. I'd give them an A. The customer service—I had unfortunately a little problem with my health at that time and whoever I was dealing with on the phone, she and I went round and round at times.”

Review by
08/08/2017

“They've done work for me. They're very professional, they come on time. They do what they say. They do what they say they're going to do, when they say they're going to do it. It's pretty much stress-free. They replaced my furnace and air conditioning system. They deserve an A+ overall, they're a good company.”

Review by
08/08/2017

“I do know that they did some work for me. Well, they're efficient, they're timely, they're capable. their products work and they bring Carrier. It's an A. They did a furnace and hot water heater. I would recommend them, and if I want to replace my air conditioner I would probably call them.”

Review by
08/08/2017

“He did some vent work. He had to redo some vent work for me. They did an excellent job in fixing what happened. There were two vents that got closed for some reason. They were excellent; I'd give them an A overall. I would recommend them. There was one follow up that did not happen yet.”

Review by
07/27/2017

“I liked that they let me know when the technician wasn't going to arrive. They scheduled a window, so that I could adjust my schedule accordingly. Just good communication on arrival time. They put in an air conditioning unit. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
07/27/2017

“They did the work they were contracted to do. Cross my fingers, we don't have any problems with the furnace they installed. I don't have anything bad or negative to say about their company. They installed a new furnace for one time we used them and another time they repaired our air conditioner. I'd give them an A. As far as I know, we haven't had any problems since they've done the work.”

Review by
07/27/2017

“They just do my heat pump. I think they're pretty thorough. I think they're pretty fair. I don't know much about that. They're timely. They're not cheap but I think I'm getting a fair deal. They actually put in a heat pump for me so they check it in the fall and the winter and I think they've done a little plumbing for me. I'd give them an A overall. I had no complaints with their cleanliness, punctuality, or customer service.”

Review by
07/27/2017

“He was very nice. He was very pleasant. Well, they came to do a check of my air conditioning system because I have a yearly contract and I was told that my air conditioner needed work, which, it probably did. He showed me what had needed to be done, he was very nice about that. Then he said we needed a scrubber in our attic because we had biological growth. Based on what I know now, I have no complaints. He was vey nice. He couldn't have been nicer. He was very nice. And he came on time or maybe came early. We've been using them for years. They put in our air conditioner. They do our heating. I have no complaints.”

Review by
07/27/2017

“I've used them a couple times. So that in and of itself says something. If they weren't doing a good job I would have not called them back again. They were doing HVAC stuff for me. I would give them an A overall.”

Review by
07/27/2017

“Well, they were all very professional. They did their work on time and completely. And I've got nothing but praise for them. I had no complaints, absolutely. I would highly recommend them.”

Review by
07/27/2017

“They've been my heating and air conditioning company for many years now, probably about ten. They haven't done any drainage or plumbing work for me. I'd give them an A overall.”

Review by
07/27/2017

“They were very responsive and pretty good with the work they've been performing on my heater and also some other work. They did replace a water heater. I'd give them an A.”

Review by
07/27/2017

“They were very honest. They were doing more than maintenance; they were installing a new unit. I'd give them an A- overall.”

Review by
07/27/2017

“They were good. They were just on time. That's the main thing. On time, friendly, and they got the work accomplished. They did my HVAC. I'd give them an A.”

Review by
07/27/2017

“It's always good. Just professional and usually available when needed. They had to fix A/C. It was one of the hottest weeks a couple of weeks ago, so they came out and fixed it. I'd say probably a B+ to an A. I usually recommend them to people. I live in the area.”

Review by
07/27/2017

“My experience was pretty negative. Just multiple appointments not kept and or extremely late. The work that they performed I'm not certain is holding up actually because our house is hot. They did a big energy conservation project. Duct ceiling and attic work. I'd give them a C.”

Review by
07/27/2017

“I liked just that they obviously fixed the problem but also they were good about letting us know when they would come out and it was a quick turnaround. I had no complaints with them. They do excellent work and I would recommend them.”

Review by
07/27/2017

“We've both become pretty consistent users of them for plumbing. I'm not sure if they do HVAC, but they do plumbing mostly and recently fireplace service, which I have planned. It's been expensive, but positive. I'd give them an A.”

Review by
07/27/2017

“It's always great with James A. Wheat & Sons. It's always been great service with them.”

Review by
07/27/2017

“They do excellent work. I have no complaints and would recommend them.”

Review by
07/27/2017

“I'd recommend them. My general sense is that they do the work and it's not cheap. And that's fine.”

Review by
07/27/2017

“They do excellent work. I would grade the overall experience with an A. I would highly recommend them.”

Review by
07/27/2017

“They did nice. I really liked them a lot.”

Review by
07/27/2017

“They do excellent work, and I would recommend them.”

Review by
07/09/2017

“They do excellent work. I have no complaints.”

Review by
07/09/2017

“I've been using them for 20-some years. They're fine. I don't have any problems with them.”

Review by
07/09/2017

“They probably came and did an HVAC inspection and it was fine. He was polite. Nothing exploded. I'd give them an A.”

Review by
07/09/2017

“They did a spring check on my HVAC. I like their promptness. I'd give them an A.”

Review by
07/09/2017

“I've been with them for quite some time and I like that they're prompt and their guys know what they're doing. There's never a problem. It's always a good experience. They just put in a hot water heater for me. I'd give them an A+ overall.”

Review by
07/09/2017

“It was fine. They're very thorough. They came out for the usual semiannual inspection and all that. They're very thorough about that. They have done drainage and plumbing in the past. That was a number of years ago. It was fine. I'd say A+. Customer service has been very good.”

Review by
07/09/2017

“We've used them for years. I liked just everything. They have put in two different furnaces for us and three different air conditioners, been there for the last 15 years and we've been very satisfied. I'd give them an A overall. I already have recommended them.”

Review by
07/09/2017

“I like their customer service. They had done the HVAC unit. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
07/09/2017

“I always have a positive result with James A. Wheat, which is why I've been with them for so many years. They did my spring plumbing and A/C check. It was fine.”

Review by
07/09/2017

“That was a long time ago. They came when they said they were going to come and they were competent at doing the work. I had no complaints and I would recommend them.”

Review by
07/09/2017

“They fixed what was broken as I recall. We've hired them for many years, I don't have a complaint. They've been doing air conditioning and heating for me. I'll give them an A overall.”

Review by
07/09/2017

“That's a rental property for me, so I don't actually live there. They always do great work and that's why I continue to use them. I have no complaints with them, and I would recommend them.”

Review by
07/09/2017

“They do my plumbing and my HVAC. They come out every year, twice a year, to do service checks. I haven't had a problem in years. I've had a service contract with them forever. I'd give them an A.”

Review by
07/09/2017

“I would use them again. They just did air conditioning and heating for me. I would grade the overall experience with a B+. They didn't put back one of my doors on the unit that they should have. It's a sliding door. They didn't put it back correctly and one blamed it on the other one. I had some issues with the hatch that they used to get out on my roof. They didn't secure it properly. It was a very bad wind one day and it actually ripped the hatch off because I never checked behind them. After explaining to them how it was supposed to be secured, they didn't test to make sure. Ultimately, it's my responsibility, but they were out there. I would likely recommend them.”

Review by
07/09/2017

“It was very positive. All the service people are very personable and the technical sizing of the system and the recommendation turned out to be right. HVAC, humidification on the HVAC for the furnace part—it's a gas furnace, furnace air, and humidity control. I had no complaints with their customer service, their punctuality, and cleanliness. I already have recommended them.”

Review by
07/09/2017

“They were very friendly, but they were doing HVAC control and they never turned on the humidifier, which is a part of my HVAC system and as a result, I had a very dry house over the winter. So, as I considered whether or not to renew the contract, I chose not to and went with a different firm. I guess I'd give them a C overall. I didn't go with them.”

Review by
06/27/2016

“James  A. Wheat & Sons did excellent work!”

Review by
06/27/2016

No review comments provided

Review by
06/27/2016

No review comments provided

Review by
06/27/2016

No review comments provided

Review by
06/27/2016

No review comments provided

Review by
06/25/2016

“The gentleman I spoke with about the price gave me one price on a piece of paper that he gave me. I misplaced it. When he came back for my signature, there was a higher price that I had to sign off on after much discussion. And he had a different price on his paper! He insisted - typical male salesman w/older woman without a male (husband/partner/etc.) for support - same as buying a car!! So, I'm not really happy! I'm sure you won't be calling me to discuss this matter. Then I had to pay a contractor to come to my home to repair the 2 holes your guys made in my ceiling that had to be repaired from the pipe lines that had to be installed, but I wasn't told about that. I paid $2 for that job as well!!”

Review by
06/24/2016

“I used Wheat and Sons for a home energy audit, and then for some follow up work related to attic insulation and air sealing. Although they advertise themselves as a one stop shop and able to handle ‘any problem you have’ they actually use sub-contractors for insulation work. I am pleased with the quality of the work that was done by the sub-contractors. However, the process of getting written estimates on the body or work literally took months. Long delays in communication, and repeated errors in the documents they provided. Even then, the final statement of work was never resolved fully, but the sub-contractors did the extra work on their own volition. However, it should have been Wheat and Son's job to get the statement of work correct at the beginning, but they were unable to do so. Additionally, between the home energy audit and the insulation work there were two times they had to cancel the scheduled appointment at the last minute, and three times the workers simply did not show up. There are major issues in the Wheat and Son's scheduling system that need to be resolved. I will say that there are good people at Wheat and Son's. Gina and Jeff are excellent and a pleasure to work with.”

Review by
06/24/2016

No review comments provided

Review by
06/24/2016

No review comments provided

Review by
06/24/2016

No review comments provided

Review by
06/24/2016

No review comments provided

Review by
06/24/2016

No review comments provided

Review by
06/24/2016

No review comments provided

Review by
06/24/2016

No review comments provided

Review by
06/24/2016

No review comments provided

Review by
06/23/2016

“First  class all the way!!!!!!!!!!”

Review by
06/23/2016

No review comments provided

Review by
06/22/2016

No review comments provided

Review by
06/22/2016

No review comments provided

Review by
06/22/2016

No review comments provided

Review by
06/22/2016

“Very  professional, made sure there were no leaks to enhance the A/C efficiency was optimal.”

Review by
06/22/2016

“We  were completely satisfied with the services that James A. Wheat & Sons provided (we had our on-furnace humidifier replaced). They arrived on time, worked fast, and their prices beat the other contractors' estimates. We would highly recommend James A. Wheat and we will be using them for all of our HVAC and plumbing needs.”

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