James A. Wheat & Sons
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

James A. Wheat & Sons has received 4.6 out of 5 stars based on 151 customer surveys conducted through Our Research Partners.
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10th year as a Best Pick Call
"As a family-owned-and-operated company, we strive to provide you with the best service because we are attaching our personal name to that service. Our honest, thoroughly trained, certified technicians pay special attention to each job. We are small enough to know your name, but large enough to handle any problem you have."

Michael Wheat | President
Company Information
Services Offered
James A. Wheat & Sons (JAWS) offers complete residential HVAC service, sales, replacement, and installation of air conditioners, air handlers, heat pumps, furnaces, boilers, geothermal systems, healthy air purification systems, healthy humidifiers, thermostats, ductwork, and gas fireplaces. The company also offers complete plumbing services, home energy evaluations, and 24-hour emergency service.
Warranty
JAWS offers a one-year warranty on service repairs and up to ten years on replacements or new installations. All work is backed by a 100 percent customer satisfaction guarantee.
Company History
The company was founded in 1978 by James and Barbara Wheat. Sons Michael and Jeffrey currently operate the family business.
Distinctions
JAWS is a certified Carrier Factory Authorized Dealer, was named Contractor of the Year by the NCI, and employs NATE-certified technicians.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring
Address
7834 Beechcraft Ave.
Gaithersburg, MD 20879
Hours
Mon
8:00 am - 5:30 pm
Tue
8:00 am - 5:30 pm
Wed
8:00 am - 5:30 pm
Thu
8:00 am - 5:30 pm
Fri
8:00 am - 5:30 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
Licenses
MD HVAC 02-2473

Compiled Score:

James A. Wheat & Sons has received 4.6 out of 5 stars based on 151 customer surveys conducted through Our Research Partners.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/15/2021

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Review by
08/15/2021

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08/15/2021

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08/15/2021

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Review by
08/15/2021

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Review by
08/15/2021

“I have had two scheduled maintenance services delayed and rescheduled by dispatch. When you call months ahead to schedule these under contract services, they should show up on the scheduled day.”

Review by
08/11/2021

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Review by
06/30/2021

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Review by
06/29/2021

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Review by
06/29/2021

“Overall experience with Wheat & Sons was very good. Installation went without a glitch. Technicians were knowledgeable, worked tirelessly until the job was complete, ensured that the direct work area was cleaned up and spotless when the job was complete, and provided me with important follow-up instructions. I'm glad I selected them, and will continue to work with them on future projects.”

Review by
06/29/2021

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06/29/2021

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06/29/2021

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06/29/2021

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06/29/2021

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06/29/2021

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Review by
06/29/2021

“No follow up. Bought a brand new unit from GAC”

Review by
06/26/2021

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06/22/2021

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06/22/2021

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06/22/2021

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06/22/2021

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06/22/2021

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06/22/2021

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Review by
06/22/2021

“Herberth solved a decade-long issue with our HVAC system. He was very analytical and nearly rebuilt our system, he and his superb team. Our HVAC with Herberth and Wheat is operating the best it has ever in nearly 20 years! We are very satisfied. Plus, Wheat and Sons is very trustworthy. Thank you!”

Review by
06/22/2021

“While the initial inspection and issue ID of our AC unit was fine, the quote for replacing the thermostat was over $1300 -- since my husband was able to go to the store, buy the thermostat and install it in ~30 minutes -- this quote was a signal that you did not want to do this work, it was so absurdly high.”

Review by
06/21/2021

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Review by
06/20/2021

“Since being an Eagle Club member, I do not think the $50 monthly membership fees provide any advantage. After replacing an expensive part (fan motor) during the biannual system check, we continued to receive "system malfunction" alerts on the thermostat. Turns out another part needed to be replaced and it is not understood how this was missed after replacing the fan motor and running a full system check. Trying to reschedule a technician to come out during this issue was complicated when it should not have been. I have yet to receive the itemized invoice when the fan motor was replaced or any information about a warranty, even after contacting the office. Scheduling in general with the company is inefficient. They cannot guarantee a time slot and you do not know when a technician is coming until after 5pm the night before. This is especially difficult when all adults in the house work full time and need advanced notice to rearrange our work schedule. As an Eagle member we are supposed to have priority, but I did not feel like a valued customer or that my concerns were properly addressed. Eagle Club membership includes access to 15% off all service repairs, priority scheduling, and after-hours emergency service access. Priority scheduling is an ordeal and even though there is access to emergency services, you still have to pay for time and a half or holiday time if the technician has to come outside of normal business hours. I do not see how the monthly membership fee provides any additional benefit.”

Review by
06/17/2021

“We have used this company for years, since we first moved into this residence. They have done plumbing, gas fireplace, furnace and air condition installation and repair. Excellent service and competitive pricing.”

Review by
06/17/2021

“With staff that is always willing to help out and give out the best advice possible, I feel confident about giving them a call whenever I have a problem with my A/C or heating system. I am sure they will sort it out and guarantee the job.”

Review by
06/17/2021

“The technician was on time and explained the reason for the service call. He answered all of my questions clearly and went right to work. His assistant was very courteous, knowledgeable and professional as well. I am very happy with the results.”

Review by
06/17/2021

No review comments provided

Review by
06/17/2021

“The problem I called about resolved itself before you arrived. You recommended replacing the inducer for about $1200. I was able to obtain my own replacement for less than $200, and do the job myself. Suspiciously, the igniter failed (burned out) just a few days after your service call. I replaced it myself for about $17. I gave a neutral rating only because I don't know of any other company that might be better.”

Review by
06/17/2021

“Expensive. Was not able to identify problem.”

Review by
01/09/2021

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Review by
01/02/2021

“Always prompt and professional with recommendations to improve system efficiency and prevent breakdowns.”

Review by
12/13/2020

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Review by
11/23/2020

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Review by
11/21/2020

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Review by
11/18/2020

“Wheat's Eagle Maintenance agreement annual check-up is comprehensive and its technical staff performs the tasks quickly and provides clear feedback.”

Review by
11/18/2020

“promptness, professional”

Review by
11/17/2020

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11/17/2020

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Review by
11/16/2020

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11/16/2020

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Review by
11/11/2020

“Plumbing conversion for bathtub/shower involved removing two faucets and supporting plumbing and converting to single combined faucet controlling water volume and temperature setting. Also required replacing tiles around and behind new fixture.”

Review by
11/10/2020

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Review by
11/09/2020

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11/09/2020

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11/09/2020

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11/09/2020

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11/09/2020

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11/09/2020

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11/09/2020

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11/09/2020

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11/09/2020

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11/09/2020

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11/09/2020

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Review by
11/09/2020

“We have told all of our neighbors about them.”

Review by
11/09/2020

“They make you log on like Facebook, and we don't do that. There are a number of services that require setting up an account, and I chose not to do that.”

Review by
11/09/2020

“I've been a customer for years! They do a good job!”

Review by
11/09/2020

“They're very good about communicating with customers about when they will be arriving.”

Review by
11/09/2020

“They are expensive, but they are good!”

Review by
11/09/2020

“The issue I ran into with James A. Wheat & Sons is that I ordered a duct cleaning. For a full year, it got delayed due to the machine being broken, and it was a hard to replace machine. It was fine, and they sent me a refund for the cleaning. A year later, they called me saying they were going to perform the duct cleaning soon. I informed them that they sent me a refund, and they claimed they didn't. I got reverified three times by employees, management, and workers on the job site that I had credit for it and it was due to get done. So, they came out and I signed for it because it was apparently already paid for. A week later, I get an angry email claiming I did not pay for it. It all just made me angry because I went out of my way to make sure I was not scamming them. It took two months to get it resolved before they stopped bothering me about it.”

Review by
11/09/2020

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11/08/2020

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11/08/2020

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Review by
11/06/2020

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Review by
11/05/2020

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Review by
11/05/2020

“I have Eagle Agreements for both HVAC and plumbing. The techs that come to my home, are always professional, fix, check, and recommend things that will help make my home more efficient.”

Review by
11/05/2020

“They have serviced us for years. They have always done a good job and have always been responsive.”

Review by
11/05/2020

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11/05/2020

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11/05/2020

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11/05/2020

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11/05/2020

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11/05/2020

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11/05/2020

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11/05/2020

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11/05/2020

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11/05/2020

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Review by
11/05/2020

“No thanks. The hard upsell is ridiculous. Got my unit fixed elsewhere when told it was going to have to be replaced. Unit works great”

Review by
11/05/2020

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11/05/2020

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11/05/2020

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Review by
10/23/2019

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Review by
10/14/2019

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10/14/2019

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10/14/2019

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10/14/2019

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10/14/2019

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Review by
10/03/2019

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Review by
09/12/2019

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Review by
09/12/2019

“They're just the best! I even recommend them to my family. They have to be really good if you recommend them to family.”

Review by
09/12/2019

“My air conditioner unit is old but they still did the repair and it was for a great price. So far my air conditioner is working but I know it is an older unit if someday I need it replaced I would use James A. Wheat and Sons.”

Review by
09/12/2019

“They always do outstanding work for me.”

Review by
09/12/2019

“Even though we are new customers, they made sure to come out right away on an extremely hot day to fix our air conditioning.”

Review by
09/04/2019

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Review by
09/03/2019

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Review by
09/01/2019

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