James A. Wheat & Sons
6th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 515 Surveys
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Compiled Score: star star star star star
James A. Wheat & Sons has received 5 out of 5 stars (A-rating) based on 515 customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"As a family-owned-and-operated company, we strive to provide you with the best service because we are attaching our personal name to that service. Our honest, thoroughly trained, certified technicians pay special attention to each job. We are small enough to know your name, but large enough to handle any problem you have."

Michael Wheat | President
Company Information
Services Offered
James A. Wheat & Sons offers the service, replacement, and installation of air conditioners, heat pumps, furnaces, boilers, geothermal systems, air filtration, humidifiers, gas fireplaces, and other home comfort products. The company also performs home energy evaluations and offers complete plumbing services.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
James A. Wheat & Sons was founded in 1978 by James and Barbara Wheat. Sons Michael and Jeff currently operate the family business.
Distinctions
Wheat & Sons is a Carrier Factory Authorized Dealer, was named Contractor of the Year by the National Comfort Institute (NCI), and is certified by the NCI. Michael Wheat served as president of the AACP.
Employee Information
Wheat & Sons employs trained technicians certified by NATE and the NCI.
Licenses
MD HVAC 02-2473
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They do excellent work. I would grade the overall experience with an A. I would highly recommend them.”

“I like their customer service. They had done the HVAC unit. I would grade the overall experience with an A+. I would highly recommend them.”

“I liked that they let me know when the technician wasn't going to arrive. They scheduled a window, so that I could adjust my schedule accordingly. Just good communication on arrival time. They put in an air conditioning unit. I would grade the overall experience with an A+. I would highly recommend them.”

“They do heating and air conditioning and they do great. I'd give them an A+ overall.”

“They are very responsive, and if you have a problem, they get right away and take care of it. We've used them for both HVAC and plumbing issues, and they've been really good. I would grade the overall experience with an A. I would highly recommend them.”

“I liked that they were responsive, they were competent, they were professional, and they did a job. I know we had some furnace work done. I know we had a couple of things taken care of with the air conditioner, and then some insulation. So, it was a number of different things, so it worked out well. I would grade the overall experience with an A. We were satisfied with everything. I would highly recommend them, because we have a contract with them.”

“The people were very proficient. When they say that they're going to be here, they were on time and they did what they were supposed to be doing. We had two contracts with them, one was for the plumbing and the other one was for the heating. We had no problem with them. Of all the things, they were professional and they did what they were supposed to be doing, so I think I would probably put them on as excellent. That's what we normally expect from the contractors that we bring into our house. I would recommend them.”

“They're fine. They've been great. They've done heating and air conditioning stuff for us and plumbing. All three and repair. I think they might have also done replacement. We've been using them for a while. Nothing crazy with the plumbing. I would say an A.”

“I liked just that they obviously fixed the problem but also they were good about letting us know when they would come out and it was a quick turnaround. I had no complaints with them. They do excellent work and I would recommend them.”

“I'm the property manager. My client—the owner, actually—has a contract with the company, heating and air conditioning. I'd give them an A overall. Everything is just wonderful. I'm very likely to recommend them.”

“It's always great with James A. Wheat & Sons. It's always been great service with them.”

“That's a rental property for me, so I don't actually live there. They always do great work and that's why I continue to use them. I have no complaints with them, and I would recommend them.”

“They do excellent work, and I would recommend them.”

“They do excellent work. I have no complaints and would recommend them.”

“They do excellent work. I have no complaints.”

“They do excellent work. I have no complaints.”

“They've done good work for us. I like that they always explain what they are doing before they go ahead and do it. And they give you a diagnosis if they see something wrong and then they give you an explanation before they go ahead and do another service. They let you know so you can decide whether you want it done or not. They explain things. They take their time. They are friendly and courteous and they always cover their shoes before they come into the house. They have cleaned out our ducts. And they replaced the main part of our air system, and also replaced a thermostat on the wall, and then just routine maintenance through the membership program. I would grade the overall experience with an A. I would highly recommend them to a friend.”

“Well, they were all very professional. They did their work on time and completely. And I've got nothing but praise for them. I had no complaints, absolutely. I would highly recommend them.”

“It was fine. They're very thorough. They came out for the usual semiannual inspection and all that. They're very thorough about that. They have done drainage and plumbing in the past. That was a number of years ago. It was fine. I'd say A+. Customer service has been very good.”

“I've been with them for quite some time and I like that they're prompt and their guys know what they're doing. There's never a problem. It's always a good experience. They just put in a hot water heater for me. I'd give them an A+ overall.”

“I still employ them, they come every six months. They do my furnace and air conditioning. I'd give them an A+ overall. I'd recommend them to anyone.”

“I think their technicians are just very very nice. Very knowledgeable, very kind, very friendly. They did A/C and heating work. I'd give them an A+ overall.”

“They've done work for me. They're very professional, they come on time. They do what they say. They do what they say they're going to do, when they say they're going to do it. It's pretty much stress-free. They replaced my furnace and air conditioning system. They deserve an A+ overall, they're a good company.”

“We've had something done but it wasn't recent. But so far, all the experiences we've had have been positive. I think it was for heating and air, for air conditioning. I'd give them an A+ overall. No issues at all.”

“I always have a positive result with James A. Wheat, which is why I've been with them for so many years. They did my spring plumbing and A/C check. It was fine.”

“I don't have any problems with them. They installed the vents. They did some conditioning and heating and one time they did plumbing. I think they deserve an A overall. I don't have any complaints. I think they're really good. Everything is fine.”

“They do my plumbing and my HVAC. They come out every year, twice a year, to do service checks. I haven't had a problem in years. I've had a service contract with them forever. I'd give them an A.”

“They were very responsive and pretty good with the work they've been performing on my heater and also some other work. They did replace a water heater. I'd give them an A.”

“It was a positive experience.”

“I do know that they did some work for me. Well, they're efficient, they're timely, they're capable. their products work and they bring Carrier. It's an A. They did a furnace and hot water heater. I would recommend them, and if I want to replace my air conditioner I would probably call them.”

“They were efficient, that's the main thing. They came when they were supposed to, and they did the job and everything is fine. They fixed our air conditioning, and then I had problems with my washing machine, and they fixed that. I would grade the overall experience with an A.”

“He was very nice. He was very pleasant. Well, they came to do a check of my air conditioning system because I have a yearly contract and I was told that my air conditioner needed work, which, it probably did. He showed me what had needed to be done, he was very nice about that. Then he said we needed a scrubber in our attic because we had biological growth. Based on what I know now, I have no complaints. He was vey nice. He couldn't have been nicer. He was very nice. And he came on time or maybe came early. We've been using them for years. They put in our air conditioner. They do our heating. I have no complaints.”

“I have no complaints.”

“I like that they were friendly, got the job done right. No problems since. They fixed a broken thermostat control for a heated floor. I'd give them an A overall.”

“I like the technician. They've done a lot. They do service calls. They've installed air conditioners before. We use them exclusively. Just air conditioning for the maintenance calls. I would give them an A.”

“It was very positive. All the service people are very personable and the technical sizing of the system and the recommendation turned out to be right. HVAC, humidification on the HVAC for the furnace part—it's a gas furnace, furnace air, and humidity control. I had no complaints with their customer service, their punctuality, and cleanliness. I already have recommended them.”

“I've been using them for 20-some years. They're fine. I don't have any problems with them.”

“I've used them a couple times. So that in and of itself says something. If they weren't doing a good job I would have not called them back again. They were doing HVAC stuff for me. I would give them an A overall.”

“Nothing in particular that I liked. It was just generally positive.”

“That was a long time ago. They came when they said they were going to come and they were competent at doing the work. I had no complaints and I would recommend them.”

“They came out, they did the work. It was good. They did the service work on my A/C unit. They haven't done any plumbing or drain work. I'll give them an A overall. They put on little booties and everything.”

“They did a spring check on my HVAC. I like their promptness. I'd give them an A.”

“They did nice. I really liked them a lot.”

“They did the work they were contracted to do. Cross my fingers, we don't have any problems with the furnace they installed. I don't have anything bad or negative to say about their company. They installed a new furnace for one time we used them and another time they repaired our air conditioner. I'd give them an A. As far as I know, we haven't had any problems since they've done the work.”

“They do a lot of work for me. I mean, they're responsive. They try to adjust to my schedule. They take and do my maintenance, schedule maintenance and then they put in my air conditioning system for me. I'd give them an A overall.”

“They fixed what was broken as I recall. We've hired them for many years, I don't have a complaint. They've been doing air conditioning and heating for me. I'll give them an A overall.”

“They probably came and did an HVAC inspection and it was fine. He was polite. Nothing exploded. I'd give them an A.”

“They repaired the air conditioning, and it was fine. I would grade the overall experience with an A.”

“They were good. They were just on time. That's the main thing. On time, friendly, and they got the work accomplished. They did my HVAC. I'd give them an A.”

“They're prompt. They call back. The person who answers the phone and does appointments and stuff, is really friendly and she knows us and they call when they're on their way. If they're going to be late, they let you know. So, they're very responsive. They installed electric air conditioning and heating systems. This is not the first time I've used them. They've done a bunch of stuff. I'd give them an A overall.”

“They've been my heating and air conditioning company for many years now, probably about ten. They haven't done any drainage or plumbing work for me. I'd give them an A overall.”

“We've used them for years. I liked just everything. They have put in two different furnaces for us and three different air conditioners, been there for the last 15 years and we've been very satisfied. I'd give them an A overall. I already have recommended them.”

“I've used them for many years and I'm happy with them. They've done my air conditioning servicing, and installations, and some plumbing work. I'd give them an A- overall.”

“They seemed to come promptly. They definitely do heating and air conditioning for us. We have a standing maintenance contract with them, plumbing, basic work with heating and air conditioning. I'd give them an A- overall. They've done work that's been very routine.”

“They were very honest. They were doing more than maintenance; they were installing a new unit. I'd give them an A- overall.”

“They come when they're supposed to, on time. they're very polite, quick, transparent about the pricing. So we have a service contract with them so they come and do regular checkups but also sometimes we've needed parts replaced. I'd say an A.”

“We have used James A. Wheat & Sons at two different houses for both A/C and plumbing needs. They were responsive, professional, and cordial. The service staff was knowledgeable and provided answers to all of our questions. Should the need arise in the future, we will definitely look to them for work.”

“My marks for this company are all A+. In fact, James A. Wheat & Sons exceeded every expectation.”

“Extremely knowledgeable about gas fireplaces and the issues associated with them. Could not find another company with any of this expertise. Very grateful to have found this company—A+.”

“I've used James A. Wheat & Sons for many years, and they have always performed in the most professional manner. They are prompt, quick, and they follow up on all their work.”

“I was having problems with a 23-year-old gas fireplace. Technician tested and replaced defective parts. We did have one hiccup with the fireplace not starting again the next day, but the technician came back right away and fixed. Works perfectly now.”

“Good performance. Need Wi-Fi thermostat at no charge.”

“I called them to fix a Friedrich window A/C that wasn't working properly. It was a small fix, but they came on time, put paper booties over their shoes to protect my hardwood floors (without being asked!), and fixed the A/C in short order. Can't ask for more from a repair technician!”

“Wheat installed a dehumidifier in our basement. The work was done promptly and professionally and the system works very well.”

“We are very pleased with all the service calls we have had for maintenance on the gas logs. They recently installed a new A/C unit and furnace. They were great to work with when at the house, cheerful and helpful over the phone also.”

“The men who provided and installed our gas fireplace logs were wonderful.”

“I have used them for the past 4 years to check and repair any problems with my gas fireplace. They have been professional and have done a very good job always.”

“This company provides a complete annual service checkup for our gas fireplace. The technicians are knowledgeable and professional.”

“The technician checked out my A/C to find out why it was not cooling efficiently. He found a relatively minor problem, which he then was able to repair on that visit. He was knowledgeable about possibilities and was able to find the problem and fix it.”

“I bought three air conditioning/heater units from them, and they installed them. When I had a question about one of them, a serviceman came out and checked it out. The people at the end of the telephone were uniformly helpful and proactive. They found the earliest date for the installation, which coincided with me being away. I had a house sitter, and they managed everything keeping me in the loop via email. They followed up with the billing. It worked very well, and I came home to new units.”

“They serviced my A/C unit and determined it was running smoothly but did need some more coolant. He did take the time to explain about replacing it with another unit and has taken it into consideration. It is always positive since they take the time to explain changes, good or bad, and the best is their reminders to have my unit serviced, not to mention trying to accommodate my schedule with their techs.”

“They did service and maintenance of the A/C. The employees were very pleasant, and the company was prompt and followed up on things.”

“My air conditioning went out during a very hot stretch last July. They came, found the problem, and corrected it immediately. They were prompt, knew what they were doing, and corrected the problem in one trip.”

“They did an air conditioning/heater checkup. They performed the task efficiently and thoroughly.”

“They fixed our heat pump. The switch that changed it from putting out heat in the winter to putting out cool air in the summer did not work. The experience was fine; they fixed what was broken and showed me where it was located and what I could expect in the future. And it has worked for a couple years now.”

“I have them check out my furnace and air conditioning system in the spring and fall. I have a service contract with them. They are the company that installed both units. So far, it has been positive.”

“They came to examine the existing HVAC unit and to make a recommendation as to whether I needed a more powerful unit. They provided three options for how I could proceed if I chose to purchase a new HVAC unit. They were helpful and friendly and low pressure with their sales pitch.”

“My A/C unit was making a rattling sound. The technician first thought the motor failed but found it wasn't the case after putting in a new motor. In the end, he figured out it was the fan wheel that slipped out of its slots which created the noise. Once the old fan wheel was replaced, the sound went away. The technician was honest about the fact that the new motor didn't fix the problem and put the old motor back in, which saved me money.”

“They performed my seasonal checkup of my heating and A/C units. The service man was informative while attending to the checkup of my A/C unit. He showed me exactly what needed to be replaced.”

“We have James A. Wheat & Sons perform maintenance service on our systems in the spring and fall each year. All our experiences with Wheat & Sons are positive because of the high-quality service we receive from the technicians who come to the house. Also, we always receive satisfaction from the management office whenever there is an issue, which is rare.”

“A technician was sent over to provide a yearly maintenance checkup for the air conditioner. We live in a condo unit in downtown DC, which required the technician to get on top of the room to access the air conditioning unit. The technician verified that the unit was in functioning condition and had the appropriate temperature and pressure in the system. The experience was very positive, as the technician was extremely knowledgeable and took the time to explain in detail everything he was doing and the science behind it, as I am a highly curious individual.”

“I have service contracts with them to maintain my gas furnace and air conditioning. They also recently did some plumbing work for me—in the last few years, they have installed a new water heater, installed some new lines, and repaired a bathtub faucet. It was positive in that the personnel that arrives are courteous and efficient in their work and appear to be professionals. The scheduling process accommodates my work schedule by allowing for first morning appointments.”

“They removed and put in a new HVAC system. We also had insulation put in the attic. They were very professional and explained everything that needed to be done. The job was finished in a timely manner.”

“They did the seasonal service of the A/C. They came during the prescribed window of time and gave notice of impending arrival. They did the work promptly and clearly informed me of what they did. It was an extremely friendly technician.”

“They repaired the air conditioning unit in our condo and did some rewiring. Not only did he repair the problem quickly, he found that the feed had been switched between two units and that we were paying our neighbor's electric bill as a result. The technician was knowledgeable and efficient.”

“They performed a system check of my A/C unit. The service was performed in a professional manner, and the service team arrived on time and did a thorough job.”

“The company installed a gas furnace at my house. They did the work fast, the work looked good, and they cleaned everything.”

“James A. Wheat & Sons did spring maintenance on my HVAC systems in my home. They were helpful in recommending filters to use and temperatures to set for each of my systems. They explained about a box that had been put on one of my systems, which would cut back the power of my unit at certain times of the day. I had a few questions about usage that they were able to answer readily.”

“They designed and installed a new full-house HVAC system. They were very responsible and flexible to our demanding requirements. The system ended up being a better system.”

“James A. Wheat & Sons replaced an air conditioner fan and did other A/C work with us. The person who came to see us was knowledgeable and personable. We felt we were in good hands.”

“We had a great experience with James A. Wheat & Sons.”

“Our heating system wasn't working, but James A. Wheat & Sons made it work. The job was well done. They deserve an A.”

“James A. Wheat & Sons worked on the gas furnace. They took a look at it just to make sure everything was working properly for the tenants who were living in the property. They were punctual, and everything was done to our satisfaction. It's a great company. I'd give them an A.”

“They were very professional, and they seemed to have a really good knowledge of heating and air conditioning systems. They seemed to be very organized, too. I would recommend them. We chose them because they're a Carrier dealer. I would grade them as an A.”

“They worked on my air conditioning, and they did well. The guy who gave me the estimate was on time. He was friendly, and he didn't try to oversell anything. The technicians who came to do the work were efficient. They treated it as a simple job, which it really should have been. Some of the other companies I spoke to oversold the job and made it complicated. I would recommend James A. Wheat & Sons, and I would give them an A.”

“James A. Wheat is great. I've used them for years and years, and they always take care of me. I like their timeliness, their courteousness, the cleanliness of their workers, and their expertise. They solved a problem efficiently, and they stand by their work. They've replaced the A/C and the furnace, and they do my plumbing. I'd highly recommend them.”

“James A. Wheat is amazing. I've been using them for over 15 years. They do my air conditioning as well as my plumbing, and they stand behind everyone who works for them. I can't tell you how many people I've recommended them to, and everyone is very satisfied. They're definitely an A+ company.”

“Everything has gone well. They did a simply fabulous job, so my wife was very happy. They were very professional. They deserve an A+.”

“James A. Wheat & Sons put in a gas fireplace four or five years ago, and I love it. They did it all in one day. It was amazing. They do yearly maintenance on it, and they come when they say they will. It works, and I'm happy. I would absolutely say my experience has been positive. I couldn't give them anything but the highest rating in every way that I've had connections with them. I would give them an A+.”

“I had a very positive experience with them. They put in a gas fireplace for us. The guys worked through like 12 hours at our house. They did an install in one day. They were polite, did a good job, and it was amazing. The quality of the work was excellent. I would absolutely use James A. Wheat & Sons again. I'd give them an A+. We were very happy with them.”