Grove Heating & Cooling
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Grove Heating & Cooling has received 4.9 out of 5 stars based on 251 customer surveys.
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7th year as a Best Pick Call
"Grove offers value that cannot be measured. We believe kindness is always necessary. Hard work is a reflection of who we are, and we pursue excellence at all times. We take pride in the craftsmen we train and employ—a fact you'll notice immediately in the attitude and integrity that they bring to your job."

Gary W. Grove | President & Owner
Company Information
Services Offered
Grove offers residential and commercial HVAC installation, design, maintenance, and repair as well as installation and service of air ducts, central air purifiers, water heaters, and boilers.
Warranty
Grove offers a two-year labor warranty on all new equipment installations and a lifetime craftsmanship warranty on all installations. The company honors all equipment manufacturers' warranties.
Company History
Grove was founded in 2002.
Distinctions
Grove is a Trane Comfort Specialist, a Mitsubishi Diamond Contractor, and a WaterFurnace Dealer.
Additional Information
Grove installs and services equipment from all leading manufacturers, specializing in green products such as geothermal heat pumps and energy-efficient heat pumps, air conditioners, and furnaces. The company also specializes in Mitsubishi ductless mini-split systems.
Areas Served
Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
2142 Priest Bridge Court
Crofton, MD 21114
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
MD HVAC 01-8836

Compiled Score:

Grove Heating & Cooling has received 4.9 out of 5 stars based on 251 customer surveys.
5
228
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16
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4
2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/23/2017

No review comments provided

Review by
10/23/2017

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Review by
10/20/2017

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Review by
10/20/2017

“Good job.”

Review by
10/20/2017

“I have been using Grove Heating & Cooling for over 10 years, would not trust my heat pump service to any other company.”

Review by
10/20/2017

“Our realtor recommended Grove to us and they've lived up to her highest recommendation for everything they've done in the four and half years we've been here from first consultation on a new HVAC system and hot water heater to their seasonal service on our heating and air conditioning. The Trane system we had installed has paid for itself in efficiency and low utility bills. All the service men have been polite and knowledgeable. Whenever we call the office whoever answers the phone is polite and chipper, as well as efficient. Kudos to Grove for a great company.”

Review by
10/18/2017

“Excellent.”

Review by
10/18/2017

No review comments provided

Review by
10/17/2017

“They do not send unskilled workers to do the job.”

Review by
10/16/2017

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Review by
10/16/2017

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Review by
10/16/2017

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Review by
10/16/2017

“I had a 23-year-old HVAC. It apparently used a different type of coolant and kept the house much cooler. The new system does not but I am told that is probably the case with the newer systems.”

Review by
10/13/2017

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Review by
10/12/2017

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Review by
10/12/2017

“They installed gas heating and new air conditioning. Grove was very professional, neat, timely and informative, a great company.”

Review by
10/12/2017

“I have a geo-thermal system and they claim to be able to repair and maintenance. They were able to do neither. I had to call another company to get it up and running. Grove failed to diagnose a leak in the system.”

Review by
10/11/2017

“Professional and prompt service. The service tech was clean and very professional; handled the service and explained to me what was done and what if any maintenance he performed according to our service contact.”

Review by
10/11/2017

“Everything has been great. They have been servicing our units for several years and installed a new water heater for us. No complaints, the workers who come have all been really nice.”

Review by
10/11/2017

“Amazing products and very professional installation.”

Review by
10/11/2017

“Excellent service, high quality customer care and attention, very dependable.”

Review by
10/11/2017

“Outstanding in all phases of their service. They offer a yearly maintenance agreement which fits into your budget without causing financial difficulties. Men of their words.”

Review by
10/11/2017

“Grove has been our HVAC contractor for several years. They answer when called, will come out no matter when they are called. Reliable service.”

Review by
10/11/2017

No review comments provided

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10/11/2017

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Review by
10/11/2017

“Neat, clean, prompt and thorough.”

Review by
10/11/2017

“Great service.”

Review by
10/11/2017

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10/11/2017

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10/11/2017

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Review by
09/28/2016

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Review by
09/28/2016

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Review by
09/28/2016

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Review by
09/28/2016

“ALWAYS TIMELY. Excellent work. Friendly staff.”

Review by
09/28/2016

“The company over-promised and under-delivered on the system they installed. They said the system would heat and cool rooms better than the existing system but didn't recognize the ducts would still prevent certain rooms from receiving stronger air flow. They said the humidity problem in the basement would be fixed by adding a couple vents but that didn't work either. We had a geo system installed and they said the damage to the back yard would be contained to a small area but the whole back yard was destroyed along with parts of the fence and driveway.”

Review by
09/27/2016

“They are first class and do what they say!!”

Review by
09/27/2016

No review comments provided

Review by
09/26/2016

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Review by
09/26/2016

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Review by
09/26/2016

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Review by
09/26/2016

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Review by
09/26/2016

“Showed up on time and answer all questions”

Review by
09/26/2016

No review comments provided

Review by
09/26/2016

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Review by
09/26/2016

“Grove Heating & Cooling installed my geothermal unit 1 years ago and has very reliably kept the system in good working order since then. I highly recommend them to others.”

Review by
09/26/2016

“I liked their service at first but, after a few years, they started arriving after their appointment window on a regular basis. When an A/C unit needed replacement, their salesman's recommendation was to install a heat pump and use the oil for backup. They did not tell me that they were no longer servicing oil fired furnaces, which I found out when I called them for service soon after. I felt deceived and that is was a very poor way to serve a long time customer. We have since moved to a different service provider.”

Review by
09/26/2016

“Most people are happy with a satisfactory experience when involved with a home improvement project. If you are fortunate enough to have an excellent experience you want everyone to know. We had an excellent experience with Grove Heating and Cooling installing ductless heat and air conditioning in our home. The entire staff was professional and thoughtful. They have been very responsive to the few questions we have had. The system works perfectly at a significant monthly utility savings. We could not be happier,”

Review by
09/26/2016

“I had a geothermal system installed. This required putting ducts throughout the house, a new electrical subpanel, and two wells. Grove, and their electrical, plumbing, ducting, drilling subcontractors did an excellent job, were timely, and provided a firm estimate, and helped with the state and federal tax refunds. There were a few bugs, and Grove responded very quickly and corrected the problem within hours. It has been running flawlessly for 13 months since.”

Review by
09/25/2016

“Grove  Heating and Cooling, did an outstanding job with the installation of my heat and air conditioning services and the new hot water heater all at the same time in one day. They have continued to provide outstanding service with the Spring and Fall service to maintain my system is always in working condition at all time of the year. The best money for service I have every spent and hope to be able to continue doing business with this great family owned business.”

Review by
09/25/2016

“Company provides top quality equipment and has installers and service technicians that are thorough, punctual, courteous, and clean-up after themselves. We couldn’t be happier with our purchase and the follow-up services.”

Review by
09/25/2016

“Grove installed my geothermal units approximately four years ago and maintained it since. There service both via telephone as well as in person has been great. They are friendly, experienced, prompt, and responsive. I am very happy with their product and service.”

Review by
09/25/2016

“Very punctual, polite, mindful being tidy. Equipment provided appears to function well. Prompt service the one time air conditioner failed. Referred us to a plumber who did excellent work resolving problem with pipe to out-door faucet when no other plumbers would even return our calls for the project.”

Review by
09/25/2016

“Mike diagnosed the problem and went to get the necessary parts in a timely fashion. He then replaced and installed the parts. My air conditioning wasn't down for very long.”

Review by
09/25/2016

“Customer friendly and responsive. Trustworthy firm and worth considering when replacing an old HVAV system or performing maintenance services on an existing system.”

Review by
09/25/2016

“Great Service, already recommended them to others!”

Review by
09/25/2016

“Has to call twice before we got a return call from the tech but once he was figured out the problem quickly and fixed our A/C.”

Review by
09/25/2016

“Very professional in every way yet also friendly. Clearly experienced and knowledgeable. Prompt, courteous and efficient.”

Review by
09/25/2016

“Great customer service.”

Review by
09/25/2016

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Review by
09/25/2016

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09/25/2016

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Review by
09/25/2016

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Review by
09/24/2016

“Grove Heating & Cooling is very professional and stand behind their work. I would highly recommend them to anyone.”

Review by
09/23/2016

No review comments provided

Review by
09/23/2016

No review comments provided

Review by
09/22/2016

“Great people, great service, great overall.”

Review by
09/22/2016

No review comments provided

Review by
09/22/2016

“I  had Grove come into my home to redo some work that was done by someone else on my new constitution home, they were great and did the corrections perfectly. They now do my yearly contact. Thank you.”

Review by
09/20/2016

“I  have used Grove HVAC for several years, ever since the company that installed our Geothermal system went out of business after installing it improperly and costing us tens of thousands of dollars in unnecessary electric and repair bills. Grove has undertaken a very challenging job, made many repairs and adjustments that help reduce our electric bills, and done much of it under warranty. We have had an extremely positive experience and would highly recommend all their techs and managers as well as schedulers!”

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

“The Grove personnel showed they had the experience to install the heating and cooling unit with no delay.”

Review by
09/20/2016

“Very good service, we plan to continue with Grove.”

Review by
09/20/2016

“Full install ductwork and A/C. They stood up and did everything they said they would. I hope they take care of the next people in the house.”

Review by
09/19/2016

“The  Office Team, Field Installers & Supervision were all top notch. Can truly say it was a pleasure doing business with Grove Heating & Cooling from start to finish!”

Review by
09/19/2016

No review comments provided

Review by
09/19/2016

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09/19/2016

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09/19/2016

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09/19/2016

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09/19/2016

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09/19/2016

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09/19/2016

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09/19/2016

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09/19/2016

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09/19/2016

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Review by
09/19/2016

“AC (heat pump) wasn't responding to thermostat. Technician came and diagnosed a sensor in the emergency drain pan shut the system off because water level in the pan was excessive. He restarted the system. After he left, the pan of water overflowed and the water damaged the ceiling in my dining room creating a large hole from the water flow, and insulation fell from the attic. It was later determined that another drain pan needed to be replaced, and the emergency drain pan was too small to accommodate any overflow. It cost me nearly $2, so far to replace the pans. The system has shut down again since the replacement of the pans because of excess water in the emergency pan, and I'm not confident that it may not do it again in the future.”

Review by
09/19/2016

“I have used Grove Heating & Cooling for several years. I have had mixed experiences depending on the technician from efficient and pleasant to condescending and rude. I have purchased their service plan on multiple properties. However, I recently requested to have a manager call me, so that I could discuss my concerns about my most recent service experience (the rude and condescending one) and my request was ignored. As a result, I will not be renewing my service plan and will be switching to a different contractor.”

Review by
09/19/2016

“I had a competitor attempt to fix my problem several times. After many hundreds of dollars, I tried Grove. The problem was diagnosed within 1 minutes and I haven't had an issue since.”

Review by
09/19/2016

“Grove Heating and Cooling installed my unit over five years ago. They have serviced it twice yearly since then and I have had no problems with it at all. Their work is professional, and service is prompt. I can recommend them.”

Review by
09/19/2016

“In this age of lack-luster customer service, Grove is in a category all its own. Outstanding, other companies collect your money for annual services than you don't see them until it's time to renew again; with Grove you receive reminders to schedule your spring and fall check-up.”

Review by
09/18/2016

“Grove Heating & Cooling has come out several times for fall and spring checkups on the heating and A/C units they installed. They are always punctual and do a great job. Before they replaced our unit, they came out on the morning of our daughter's wedding and saved the day by repairing our old system first thing that morning. We are forever customers!”

Review by
09/17/2016

“Have been with them for years always pleased with their service.”

Review by
09/16/2016

“Very good service and would highly recommend.”

Review by
09/16/2016

No review comments provided

Review by
09/16/2016

“They  do a great job - trust their work.”

Review by
09/16/2016

No review comments provided

Review by
09/16/2016

No review comments provided

Review by
09/16/2016

No review comments provided

Review by
09/16/2016

No review comments provided

Review by
09/16/2016

No review comments provided

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