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FEATURED REVIEWS
“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”
“The CroppMetcalfe pest control exterminator who came several times provided me with exceptional service.”
“All technicians have been excellent.”
“You know you have a great contractor when things go wrong. On this project we had a fire which delayed everything by months and required Cropp to coordinate with the contractors rebuilding part of the house. Then the new generator was faulty and had to be replaced. Cropp and its people stayed on top of everything and did a fabulous job. There's no one better.”
“CroppMetcalfe is very good and they are a company that stands by their work! I am very pleased.”
“Great service, knowledge technicians”
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“I told him about a problem, and he addressed the problem before starting the routine check, and let me know his diagnosis right away. And he fixed the problem! He's excellent.”
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“They have always been very timely and good. I have no complaints about anything.”
“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”
“The CroppMetcalfe pest control exterminator who came several times provided me with exceptional service.”
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“Allen and Shelden both excellent”
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“The gentleman, whose name I have forgotten, who serviced the heating system.”
“NA”
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“Everything worked out fine,”
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“Excellent service (as always).”
“We've had them for a couple years and they've always done a good job. They've always met my expectations.”
“All the men who have come out to my home have been well trained, are polite, and able to address the issues or have reached out for help if needed. I have used CroppMetcalfe on three or four occasions and they have a good formula for handling people's problems and I appreciate them.”
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“Always professional, equipment works”
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“the gentleman who came at 7pm that evening”
“cOMMUNICATION IS EXCELLENT AS IS THEIR SERVICE. HIGHLY RECOMMEND.”
“After my most recent experience, I would not recommend CroppMetcalfe to any friend or enemy. Before I believe the company offered excellent, honest service but no longer feel that way.”
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“Too expensive, inconsistent messages among service people, too many recommendations for unnecessary, expensive work”
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“I would like to recognize Frank Morgan for his exceptional service”
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“All inter-actions with Techs and Phone contacts have been excellent”
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“They met all my expectations.”
“They met or exceeded my expectations as they were very responsive, able to book service on short notice. The work was done to expectations.”
“I would like to recognize the technician.”
“I'd like to recognize the installer.”
“They generally met all of my expectations.”
“Everyone is great.”
“I would expect them to be a little more prompt and not have to book two months out.”
“The receptionists and the schedulers are good.”
“My bill had been skyrocketing because the A/C was working so hard and the tech figured out that I needed freon. That was tremendously helpful.”
“I was pleased with the installer.”
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“I have used them a long time.”
“They met all of my expectations.”
“They are consistently on time. Their projected time needed to do the work is accurate every time.”
“Their service guys met or exceeded my expectations.”
“CroppMetcalfe (Maryland) has serviced our AC/Heating units for the past several years, and we are pleased with their service.”
“Good service”
“Raymond Neal did an excellent job in replacing the spicket on the outside of my home. He installed a frost free hose bib on the outside and provided a control knob on the inside for easy access. no one will need to go in the crawl space under the house if there is another leak.”
“I've had CroppMetcalfe come by to handle issues relating to my AC, drains & pest control. In each instance, beginning with the customer representatives scheduling my appointments, it's clear that CroppMetcalfe is best in service. They are professional, courteous & experts in their field who never assume the customer understands what they do. They take the time to provide a thorough explanation of the service, what needs to be done and the next steps to keep your home safe. They do this in a way that is not overwhelming, ensuring they are meeting your needs.”
“Very good in every way”
“Yes. Usually receive good work from CroppMetcalfe.”
“Great”
“Excellent service and workmanship”
“The HVAC tech pumped $300 worth of freon into my air conditioning unit, knowing it was leaking, without permission.”
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“Hector did a great job with my ductwork. He had good workmanship. He did well adjusting the situation for my ductwork. The equipment installers did a good job.”
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“They are good.”
“Our current interaction was to just schedule a maintenance Furance inspection. So this survey is really not appropriate at this time. Sorry.”
“All interactions have been very professional.”
“I have had a service contract with them for a number of years now. Sometimes the service is good, sometimes it is excellent, and sometimes it is less than good.”
“They are very cordial and professional.”
“With my annual checkups they meet and sometimes exceed my expectations by explaining everything to me.”
“I would like to recognize Chad, Reny Hinteon, Jason Diaz, Tim Turner. Piere, and Dawn Smoot for their exceptional service. They have all been very helpful. Dawn is extremely professional and concerned. You can tell that she really care. She is super and on the top of my list! She always goes the extra mile to make sure that my needs are met.”
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“Over time they have found things that needed to be fixed and brought it to my attention, for that I am grateful.”
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“They are great about calling to schedule maintenance visits. They do a great job when they come.”
“I do not know any of their names, they just came in and did the work.”
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“My tech for my appointment was very polite, kind and on time if not early. Excellent service.”
“Service has always been prompt and professional”
“Supervisor, Sterling and Tech, Johnny Thomas/Pest Control AND Hungh Cin/HVAC”
“All of the reps are extremely courteous and thorough. Tim Pfabe and Harry Parnell were exceptionally attentive.”
“Diagnose the problem”
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“Always superior. Excellent servicemen.”
