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FEATURED REVIEWS
“All technicians have been excellent.”
“You know you have a great contractor when things go wrong. On this project we had a fire which delayed everything by months and required Cropp to coordinate with the contractors rebuilding part of the house. Then the new generator was faulty and had to be replaced. Cropp and its people stayed on top of everything and did a fabulous job. There's no one better.”
“CroppMetcalfe is very good and they are a company that stands by their work! I am very pleased.”
“The areas in which CroppMetcalfe exceeds my expectations are that generally, they do their very best to get out to me in a timely manner, which is important to people with home emergencies. In addition, they have extended hours and I appreciate that.”
“I would recognize our last service person. He was just very thorough, communicated very well, and went the extra mile.”
“They met all my expectations.”
“They met or exceeded my expectations as they were very responsive, able to book service on short notice. The work was done to expectations.”
“I would like to recognize the technician.”
“I'd like to recognize the installer.”
“They generally met all of my expectations.”
“Everyone is great.”
“I would expect them to be a little more prompt and not have to book two months out.”
“The receptionists and the schedulers are good.”
“My bill had been skyrocketing because the A/C was working so hard and the tech figured out that I needed freon. That was tremendously helpful.”
“I was pleased with the installer.”
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“I have used them a long time.”
“They met all of my expectations.”
“They are consistently on time. Their projected time needed to do the work is accurate every time.”
“Their service guys met or exceeded my expectations.”
“CroppMetcalfe (Maryland) has serviced our AC/Heating units for the past several years, and we are pleased with their service.”
“Good service”
“Raymond Neal did an excellent job in replacing the spicket on the outside of my home. He installed a frost free hose bib on the outside and provided a control knob on the inside for easy access. no one will need to go in the crawl space under the house if there is another leak.”
“I've had CroppMetcalfe come by to handle issues relating to my AC, drains & pest control. In each instance, beginning with the customer representatives scheduling my appointments, it's clear that CroppMetcalfe is best in service. They are professional, courteous & experts in their field who never assume the customer understands what they do. They take the time to provide a thorough explanation of the service, what needs to be done and the next steps to keep your home safe. They do this in a way that is not overwhelming, ensuring they are meeting your needs.”
“Very good in every way”
“Yes. Usually receive good work from CroppMetcalfe.”
“Great”
“Excellent service and workmanship”
“The HVAC tech pumped $300 worth of freon into my air conditioning unit, knowing it was leaking, without permission.”
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“Hector did a great job with my ductwork. He had good workmanship. He did well adjusting the situation for my ductwork. The equipment installers did a good job.”
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“They are good.”
“Our current interaction was to just schedule a maintenance Furance inspection. So this survey is really not appropriate at this time. Sorry.”
“All interactions have been very professional.”
“I have had a service contract with them for a number of years now. Sometimes the service is good, sometimes it is excellent, and sometimes it is less than good.”
“They are very cordial and professional.”
“With my annual checkups they meet and sometimes exceed my expectations by explaining everything to me.”
“I would like to recognize Chad, Reny Hinteon, Jason Diaz, Tim Turner. Piere, and Dawn Smoot for their exceptional service. They have all been very helpful. Dawn is extremely professional and concerned. You can tell that she really care. She is super and on the top of my list! She always goes the extra mile to make sure that my needs are met.”
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“Over time they have found things that needed to be fixed and brought it to my attention, for that I am grateful.”
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“They are great about calling to schedule maintenance visits. They do a great job when they come.”
“I do not know any of their names, they just came in and did the work.”
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“My tech for my appointment was very polite, kind and on time if not early. Excellent service.”
“Service has always been prompt and professional”
“Supervisor, Sterling and Tech, Johnny Thomas/Pest Control AND Hungh Cin/HVAC”
“All of the reps are extremely courteous and thorough. Tim Pfabe and Harry Parnell were exceptionally attentive.”
“Diagnose the problem”
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“Always superior. Excellent servicemen.”
“All of the technicians were highly knowledgeable and skilled in repairing what needed to be fixed.”
“Always choose a good technician or one who is experienced and have all recommend work by their technicians double checked”
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“I would like to recognize Paul for his exceptional service.”
“Recent serviceman, as well as previous servicemen, wasn't an outstanding professional...very thorough and very efficient.”
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“Marvin Leach: deep knowledge and outstanding skill!”
“All of the technicians that have serviced our house were very professional.”
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“The scheduling people did a good job.”
“I would like to recognize the installation crew for their exceptional service.”
“The air conditioning service was fine.”
“CroppMetcalfe met my expectations.”
“Very courteous and efficient.”
“I would but I haven't kept track of any names. Everyone who's come for seasonal checkups has been great.”
“The installation of my furnace.”
“Not in this particular project.”
“They met my expectations with all aspects.”
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“See response #1”
“I would recognize the entire staff after many years of excellent service.”
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“customer service”
“Professional knowledgeable, and friendly.”
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“Responsive and expert service”
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“The quality of the service depends on the quality of the service tech. Some have been quite good some have been unsatisfactory.”
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“All technicians have been excellent.”
“You know you have a great contractor when things go wrong. On this project we had a fire which delayed everything by months and required Cropp to coordinate with the contractors rebuilding part of the house. Then the new generator was faulty and had to be replaced. Cropp and its people stayed on top of everything and did a fabulous job. There's no one better.”
“The phone folks are always pleasant”
“CroppMetcalfe is very accessible and quick to respond when there is an issue.”
