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FEATURED REVIEWS
“Yes i would recommend i have been with this company before they changed there name and i like the different plans they offer and the value is very reasonable.”
“Found the crew to be very professional and knowledgeable! Job was completed right on schedule.”
“We have been using CroppMetcalfe for many years. We've had many of their technicians come to our home for services (HVAC and Pest Control). All of them have been courteous, well trained, and thorough. Our most recent experience was no different. The techs came in, called us when they arrived, and performed the HVAC routine maintenance procedures quickly and thoroughly. They even spent some time teaching us about the water detection device that we had installed some time ago, but had forgotten our lesson from back then. And their back office (appointments/billing, etc.) are also great. Their system must be amazing because they pull up your information in no time, can see what you've had done recently, and make suggestions based on your past work. They're not pushy, just trying to give great service, and they DO!”
“While I would suggest looking at CM, I have found that the experience varies with the technician. Some have been excellent; a few not so good.”
“I've been extremely pleased with CroppMetcalfe service for many years. Would highly recommend them to others.”
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“Prompt and courteousservice.”
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“Always on time and good service with complete explanation.”
“I have received good service in the past -- pest and HVAC unit. But recently, I had difficulty trying to book an appointment and to make a payment. There was a long wait when trying to book an appointment for pest management, then the service agent disconnected while we were talking and never called back. I called back later and it took about 10 minutes to get someone online. When I booked an appointment for HVAC inspection via email, I had to make a payment and called and gave my cc information. I later received an email saying it didn't go through because they probably had not captured the number correctly and I was told to use your online system. The link I was provided didn't work for that, so I had to seek another link from the agent.”
“They have done work on my HVAC systems (install and maintenance) since at least mid 90s. Not sure if they did the original installations in 1989 on the new house. Had AC replaced in early 2000s and been under MA with them since mid 90s. Just had all new HVAC installed a week ago and very satisfied with both the MA work over the years and the installers a week ago. I didn't look for competitive bids. I like Cropp and am confident in their service. Why change? No reason in my mind at all.”
“Yes i would recommend i have been with this company before they changed there name and i like the different plans they offer and the value is very reasonable.”
“Found the crew to be very professional and knowledgeable! Job was completed right on schedule.”
“We have been using CroppMetcalfe for many years. We've had many of their technicians come to our home for services (HVAC and Pest Control). All of them have been courteous, well trained, and thorough. Our most recent experience was no different. The techs came in, called us when they arrived, and performed the HVAC routine maintenance procedures quickly and thoroughly. They even spent some time teaching us about the water detection device that we had installed some time ago, but had forgotten our lesson from back then. And their back office (appointments/billing, etc.) are also great. Their system must be amazing because they pull up your information in no time, can see what you've had done recently, and make suggestions based on your past work. They're not pushy, just trying to give great service, and they DO!”
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“It took four technicians four different visits to figure out the problem with my AC unit. Lots of miscommunication on the end of the technicians which caused even further frustration. I have been using Cropp Metcalf for over 20 years and I’ve never had an issue until now.”
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“Very unprofessional. Did not communicate timing, came with no solution, solution did not work in the end and still sent huge bill at the end. Told me someone will call to provide a real solution but no one did.”
“Well pleased and happy to be a customer!”
“Appreciate when appointments are made quickly”
“While I would suggest looking at CM, I have found that the experience varies with the technician. Some have been excellent; a few not so good.”
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“Techs seemed knowledgeable but having difficulty with getting a response to communications.”
“Rep was prompt and very proficient,pleasant and courteous.”
“I've been extremely pleased with CroppMetcalfe service for many years. Would highly recommend them to others.”
“I am very pleased with the performance of Cropp-Metcalfe Company regarding the purchase and installation of my new HVAC and Heating Systems.”
“They are punctual, friendly, skilled, knowledgeable and dependable”
“The repair person fixed the problem.”
“I feel that the twice a year maintenance check is important to the safety and reliability of my HVAC system.”
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“The technician came at the scheduled time and was friendly. He was very thorough in checking the heating system in the fall and the air conditioning unit in the spring.”
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“Technicians are not vaccinated nor tested...disregarding the needs of the customer...a failure of management”
“The company was unresponsive to my requests for a quote. I had too call several times before someone responded. The resultant was the salesman sold me a unit that was inappropriate for the installation. The job was not completed per code and after several calls, I eventually was contacted about completing the job. In order to make the unit comply with code, something like an additional $2000 dollars was needed to finish the job. If the salesman had understood what was required and discussed other less disrupted options, I probably would have opted for a different unit. I also contracted for duct cleaning and given a date when that would occur. No one showed-up on that date. It took me several calls to eventually get to the person who schedules duct cleaning and was told that no one had scheduled anything with him. Once again, I don't feel the company follow-up on what was contracted. If someone wants to call and ask for additional details, fine. My experience is that no one will.”
“Great service, knowledge technicians”
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“They have always been very timely and good. I have no complaints about anything.”
“I trust this company as CroppMetcalfe never tries to sell me anything that I do not really need.”
“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”
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“Our experience was awful. Mixed messages, technicians blaming one another, months to get a new, very expensive a/c/heating system, shoddy work on the air vents, etc. etc. Will never use again”
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“Excellent service (as always).”
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“cOMMUNICATION IS EXCELLENT AS IS THEIR SERVICE. HIGHLY RECOMMEND.”
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