6th year as a Best Pick
certified company
Based on 506 reviews
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6th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services.
Company History
The company was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since.
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as the 2011 Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
MD HVAC 01-2367
Areas Served
Montgomery, Howard, Anne Arundel, Prince George's
A selection of 506 homeowner reviews:
“I have been serviced by CroppMetcalfe for over 25 years and maintain an annual service agreement. Their response to regular service as well as emergencies has been the best you can expect. I do not plan to change from this provider—A+.”
“We received top-notch service from CroppMetcalfe. They arrived punctually; quickly and efficiently removed our HVAC; and installed a new system. We could not be more satisfied.”
“We have used them for about ten years and have always been very pleased with their service and staff. The first time that we used them was for an installation of a ductless heating and cooling system. The entire experience with this company is very positive—A.”
“The service person notified me before he arrived so I was ready. He was very professional and answered all of my questions.”
“They replaced the HVAC unit. I'd give them an A.”
“I had my annual maintenance cleaning for my homes HVAC unit. I am happy with the service and have nice cool home during the summer heat.”
“Charlie came at 8:00 am and worked until 9:00 pm. He is very polite, pleasant and knowledgeable. He completed the installation of one new central air conditioning unit and will be back next Friday to install the second central air conditioning unit.”
“I am writing this review for my Mom for I am assisting her and it is her CroppMetcalfe account.. The first complement is for Samson M.. He did the A/C Maintenance Check. He was very professional, well spoken, polite, and did an excellent job with checking the furnace. The second complement is for (Charles) Chad R. He did the return call. He too was very professional, well spoken, polite, and did an excellent job with checking out why the A/C was not cooling and it gets very hot at night. I thought I checked the vents for summer but when Charles checked the vents were closed upstairs and opened in basement. He also scheduled to have a home performance test. The third complement is for Jonathan F. who performed the Home Comfort Test. He did a great job with explaining everything to my Mom, professional, well spoken, polite, and did an excellent job with checking out the whole house and put together an excellent report of what was wrong and what needed to be done. Please thank all 3 men for their time and help with an A+.”
“Most recently, they repaired my A/C unit. They've just done repairs for me. The service is excellent, they're on time, they're very thorough, and they make sure that they get it done. I don't have any complaints about them. I had an issue with one of the boards going up in my unit, and they came out and replaced it. It took them a minute to figure out, but they fixed it and got it going again. It was the dead of winter—really cold. They earned an A.”
“I had no problems at all with their service. I'm new to their service, and it's fine. They did heating and air conditioning. For now, it's been excellent, so they get an A grade from me.”
“CroppMetcalfe probably just did a routine maintenance on the HVAC. It went well. They've been responsive, and I've never had any problems with the work they've done. Mostly, they've just done the routine maintenance. They installed the system as well. I chose them because my son has had a positive experience with them in DC. I'd give them an A.”
“I've been using CroppMetcalfe since 1991. Right now, I have them do heating and air conditioning, and they're also doing pest control. I had a quarterly service within the last two weeks. I've had emergencies in the dead of winter, like a thermostat blowing out, and they were very responsive in fixing that even after hours. I really don't think I've ever had any complaints with them. They're A+.”
“I most recently had maintenance done on my air conditioning system. They're friendly and competent, they answer my questions, and they don't make me feel like an idiot. They do good work. There's no problem at all. In fact, they've come much faster than I've expected before. The administration and billing side is so much better than other companies. Somebody recommended them to me because they had work done at their house. They get an A+ grade from me.”
“They fixed the A/C at one of my properties in DC. I've been using CroppMetcalfe since 1991, so it's been many years of me using their service. I'd give them an A+ rating. I think they do a good service.”
“I think the job was just a semiannual service for the HVAC. They were fine. They were on time, and it was good—there's nothing bad. I find their staff to be friendly, knowledgeable, and overall great. We chose them about a year and a half ago, and they've done some other work for us. They're A+.”
“They do the maintenance for our air conditioning and heating system, and they do one other property, too. We've used CroppMetcalfe for 27 years. It's an A+ for them.”
“They take care of my furnace and air conditioning. They installed it, and they do maintenance. The job goes very well with them. They're good. They know what they're doing, and everything is good on the billing side. They've always been good—A+.”
“CroppMetcalfe did a good job. I have a contract with them for air conditioning and heating, and they installed a new furnace, a new air conditioner, and a new hot water heater. They've done a considerable amount of work for me. I can always get somebody on the phone, and I can get them to show up when they say they're going to show up—that's very important. They're courteous and competent, and they seem to know what they're doing. I think a friend recommended them to me. They deserve an A.”
“I've had a service contract with them for years. They come two times a year to do my air conditioning, and sometimes they do other things, too. I'm very pleased with them. The people that they have working for them are very good. They come on time, and they do a good job. I have no problems at all, and that's why I've continued with them. I feel the same way about the billing and the office. I've been a customer of theirs for a long time. More recently, I've used the newer services that they have, like plumbing. I'd rate them as an A. They're fine.”
“They're reliable. They installed my air conditioner, and I've been using them for maintenance for many years. They probably installed my water heater, too, but that was months ago. I'd give them an A.”
“They serviced the air conditioners in my house for the summer season. They're competent and honest. I have no issues with them. They're on time, and they call ahead of time—I've never had any issues with them on that. CroppMetcalfe gets an A grade from me.”
“CroppMetcalfe does a lot of work for us. They maintain our air conditioning system, so they're here annually for that. They're very professional, they come on time, and it's easy to make an appointment. They clean up, and they do exactly what one would hope. They're an A.”
“I have a yearly service policy with them on my heating and cooling and my heat pump. They did the install for me. I've been using them for many years, and I'm very pleased. They've always been reliable and responsive. They mostly do basic service. I think once over the years, we had an emergency call when the outside unit froze up, and they came out and took care of it quickly. I'd rate them as an A.”
“They do maintenance every six months for HVAC stuff. They seem to know what they're doing, and they're timely. I've been using them for 12 years. I'd give them an A.”
“It was great. The last job was back in the winter. The furnace stopped working, so they came and replaced a motor, I think. I have a contract with them for my HVAC, so they do all of that work. I would say that CroppMetcalfe gets an A.”
“They had to replace one of the compressors in the air conditioning system. They've always done good work. I found out about them because they purchased the previous company that we were using for air conditioning. They get an A from me.”
“I was happy. They came out here for two different things over a period of two weeks. The guy serviced the air conditioner. I found out about them from a recommendation, a long time ago, from a friend. They're an A-rated company.”
“We've been their customers for 37 years. They do maintenance on our furnace and air conditioning system. I think they're pretty reliable, and they give good service. They do what they say they're going to do, and they do it well. The workers are very polite and careful. We always have good experiences. I'd give them an A.”
“We have a policy with CroppMetcalfe for air conditioning and heating maintenance. They're very good—no complaints. I've had a contract with them for more than ten years. They do HVAC work for me. I'd recommend them. An A rating is fine.”
“They're polite and thorough, and they know their business. They mostly do HVAC. I think they took over the company that we were using before. I would recommend them, and I'd give them an A grade.”
“I like that they're efficient and that they do a great job. They come out to do the air conditioners and change the filters. I would recommend CroppMetcalfe.”
“They're really honest and very helpful. I trust their judgement—it didn't seem like they were being shady. I have a contract with them, so they came out to do work on some of the A/C units in my condo building. After they came and did some work, I decided to get an insurance policy for the A/C units. I've just started with them, so I've been using them for less than a year. They're a grade-A company, and I have no complaints.”
“CroppMetcalfe worked on our air conditioners for 15 to 20 years, and they just put a new air conditioner in. They're very efficient, they come when they're called, and they know what they're doing. I would recommend them. I'd give them an A.”
“They were professional and on time. They've done several things, including general HVAC work. The company gets an A.”
“About three weeks ago, they came to look at the air conditioning again because it wasn't working. There was one visit where the problem wasn't solved right. I called them back, and eventually it got solved. Overall, they've been very good in terms of customer service. My brother used them, and I've used them for years.”
“They have a service contract, so they're actually coming out soon. They're reliable. I haven't had to call them back for an issue. I think CroppMetcalfe was recommended to us by the builder who built the house. I'd give them an A.”
“They installed an outdoor air processor, and they do regular maintenance. They were very professional. I first heard about them when they were servicing some other buildings in our complex. I would recommend them to other people. They get an A.”
“They always do my routine maintenance. I call them and schedule it, and they come out on time and get the work done in a timely manner. I've had a contract with them since I've had the house, and the house is almost 20 years old. If somebody needs help with their system, I have no problems with recommending CroppMetcalfe. They earned an A.”
“They contact me when it's time for my service, and they come when they say they're going to come. They're very polite, and they do a good job. I have an annual contract with them. I've been using them for several years. We used them when we moved a couple of years ago, and I had used them for at least three or four years at my old house. They're an A.”
“ Most of the technicians are very professional, and when they don't know how to handle something, they come back and bring someone who knows. There are different degrees of expertise. We had a very bad installation from another company, and CroppMetcalfe reinstalled everything and ended up making everything work. They also did some plumbing work. I have an annual contract with the heating and air. I've used them for about 17 years. I would absolutely recommend them.”
“CroppMetcalfe is excellent. We've used them for years. We think they're terrific and very efficient, and the quality of their work is excellent. They installed a new furnace, and we're very pleased.”
“We have an annual maintenance contract for CroppMetcalfe to service our heater and air conditioner. I'm very happy with the staff; they're courteous and timely, and they have provided excellent service. It's very good all around. They get an A+ grade.”
“They got it heating and cooling properly. I can make adjustments to the thermostat, and it's terrific. I'm lucky that I go with CroppMetcalfe—I won't go to anyone else. We've been with them for eight to ten years. They're a very good company, and everything's great. I'd give them an A+.”
“They put in a new furnace and a new condenser for the air conditioner. They're great. I'd rate them as an A+.”
“We've always used CroppMetcalfe since we've been in the house. They service the heating system and do my regular winter maintenance. He was efficient and told me how to manage my system. He was here when he said he would be, and I appreciated that because sometimes, I have to wait around a little bit. Their promptness was excellent—A+.”
“I've used CroppMetcalfe for some heating and cooling stuff, and I've been happy with the quality of their work. I would give them an A+ rating.”
“They check our furnace and our air every year. They just come in and do the work, and then they leave. I'd give them an A+.”
“CroppMetcalfe has our heating and air conditioning contract. They schedule the appointments, they show up on time, and they do the work. I'd grade them as an A+.”
“They did the winter checkup for my furnace. They gave good service. They answered all my questions, they were confident, and they did good, A+ work. CroppMetcalfe bought out the company I was using, and I've been with them since.”
“I started using them 12 years ago, and I've had no problem with them. I called because my thermostat was making a noise. They came by later that night and checked out the thermostat and some other things. Then two weeks later, they came for my six-month checkup, and everything was fine. They were quick and polite, they came on time, and they did what they were supposed to do. I would give them an A+ grade.”
“Everything was fine, and it's always nice to see the technician—he is very pleasant. We're very satisfied, and that's why we've been with CroppMetcalfe for our heater and our air conditioning for many, many years.”
“I have a service contract on my heating and air conditioning with them; they actually subsumed another company that I had a service contract with. I've had them for a very long period of time, and I like the work that they have done. They've always done A-level work.”
“CroppMetcalfe put in my furnace, and they service it every year. I've had them for probably ten years now—they're very good. They're always on time, and they always do the job correctly. The get an A from me.”
“I think they did a seasonal check—they went through and made sure our air conditioning and heating were working well. They were professional and quick, and it was an easy experience. We've used them for a really long time because they are just really easy to work with. We think they deserve an A.”
“CroppMetcalfe did some repairs on the air conditioning unit. They did what they said they were going to do, they worked well, and they cleaned up. It's an A-level company.”
“I've been with CroppMetcalfe for 25 years. They do good work, they've sold me great products, and they've made good recommendations to me. They replaced my whole heating and air conditioning system, and they've replaced a couple of the bathroom units. They're an A+.”
“We've been with CroppMetcalfe for a number of years. Recently, they prepped us for winter and made sure that the humidifier was working well. The tech was real friendly and very knowledgeable. It was a good experience. I'd give them an A+.”
“The technicians from CroppMetcalfe are knowledgeable and do good work. Last time, my air conditioning unit needed servicing. There was water in the pan, and they took care of that. They were always prompt, always competent, and always timely. I was very pleased.”
“I think they're very high quality. They checked our furnace. The workers were good, and the quality of the work was excellent. Their sticker was on our furnace, so I used them. I would give them an A. I'd recommend them.”
“I love CroppMetcalfe. They've been servicing my home for my heating and air since I bought this house, and I bought it brand-new. They come out twice a year—once to service for my winter heating and then for the summer air conditioning. I've used them for 19 of the 20 years that I've been here. I would recommend them. I'd rate them an A+.”
“I thought the work CroppMetcalfe did for me was outstanding. They do good work. They do the regular service on the air conditioning unit. I have a service contract with them, so they come out when they are scheduled to have maintenance done or when anything goes wrong. They maybe come out about three times a year. I have had a positive experience with the maintenance service; I think I have been using them for over seven years. No complaints whatsoever—A+.”
“CroppMetcalfe is great. My mother-in-law lives with us, and she has very, very bad COPD. And when they came out—and they come every year—they were making sure that everything was the right way for her. It was just wonderful. We had heating and air, and they put in a new machine for us. They took all the stuff they're supposed to and everything like that, and it just worked out very well. We have a maintenance contract, and we've used them for years. We had had them before we came here, so we just continued. They used two technicians each time. I would rate them an A+. I think people need to realize that they truly take their time and effort to do a good job.”
“They were excellent. They just knew what they were doing. The last couple of times, they checked out our heating system and got everything ready for winter. Then, we got a man out to do our burglar and fire alarm and check the other alert and fix something in the fire alarm. They did an excellent job. The workers were excellent. First of all, they knew their trade, and second, they were very polite and considerate. I have a service contract for the heating and air conditioning, and it's twice a year, but if anything happens in between times, they come out then too. I've been using them for quite a while actually. We just did it because we heard it was good, and it's proved to be correct. They deserve an A+.”
“If you have five stars, I would give them five stars. CroppMetcalfe, I think, is excellent. They have serviced me very well, so I'm very happy with them. They've done various things, from checking to make sure everything works right to installing equipment and doing all sorts of things. They're very thorough, and they're very knowledgeable. I had their service in the previous house, and I was very happy with them. I would give them an A+.”
“CroppMetcalfe and the work they did for me was great. I have a contract, and they come in twice a year. They check my air conditioning unit and my heating unit. I would give them an A. I would tell someone who was thinking about using them to look forward to excellent service, punctuality, and just good customer service. They're very thorough. Anyone would be very pleased with CroppMetcalfe.”
“They were very professional. He told me what he was going to do and showed me what he was going to do—I appreciated that very much—and it's finished. I'm under contract with them; I have the top-notch, the gold plan. I have a policy with them whereby they come in four times a year, every season, and check out my HVAC system. I've been with them for 20-some years. The technicians are very considerate of their surroundings and my home as well. They get an A, with no complaints. I think they're trustworthy. They do the job on time, and it doesn't take them too long to do their job. They are quite amiable.”
“They did the maintenance on the humidifier for the winter. Their customer service is wonderful. They left my home the way they found it. I have a contract for them to come out periodically. CroppMetcalfe is good and reliable. They got an A.”
“I have a maintenance contract with CroppMetcalfe. I was very pleased with the service. I've been using them for several years. They come highly recommended. I would give them an A. They're reliable and dependable.”
“I had a new furnace and air conditioner put in by CroppMetcalfe. They're an A+ rating. They're good, and I've used them for a long time—for like 45 years. I have a contract with them, and I'll continue to use them.”
“I use CroppMetcalfe for HVAC. They're very good; it's for heating and cooling. We got two new furnaces and A/C units that they installed. I was happy with the work. I'd rate them A+.”
“CroppMetcalfe services our heating and A/C unit. They service twice a year, so we see lots of different guys, and they're always polite, efficient, and quick. I have recommended them. It's an A+.”
“I still use CroppMetcalfe for my heating and air conditioning. I just schedule them without a problem to come out to work on the system and change it over from season to season, and it's always on my schedule. I just used them in September or October, and they do that every year. I use them every year to do my heating and air conditioning, and I have used them for years. I have been here 15 or 20 years, so I've used them ever since I have been here. I have a service contract, so they come up at least twice a year. The workers are great. They do what I want them to do. I don't have a problem with it; if I had a problem with it, I would probably move on to someone else. They're doing fine with me, so I keep them on, and they do a great job. They give good service. They deserve an A+.”
“We use CroppMetcalfe. They were on time, and they took care of the job that they were here to do. They service my air conditioning, and they service my heater. There aren't any areas that they can improve on. I have been using their service for three years, and I have a service contract with them. They come out twice a year. The workers are professional. I've used them in past years, even when we lived here before. They're an A+.”
“I thought they were great. All the workers were very pleasant. I was pleased with the work. They did what they had to do, and they were very professional about it. The last time they came, they just did a service call on my furnace, because I have a warranty with them. That was the second time they came, I think. I can't remember the plan, but I think it's every three months. I just got the furnace this year, so it's brand-new, plus a central air conditioner unit as well, and they did both. They were very good. It's an A+.”
“They do the heating and cooling checks on our heater and air conditioner. I've been using them for four or five years now. I started using them from a referral from a neighbor. They come out twice a year. I would say A+.”
“CroppMetcalfe was good. They answered our questions and did their work on time. We had a couple of issues, and they came back to make sure that everything was right. They installed a furnace and A/C. We actually have a service contract with them. I'd give them an A+. They're dependable.”
“They serviced my A/C unit, and they serviced my heating. I have a service agreement with them. I had no problems at all with the customer service. They're responsive, prompt, and courteous, and everyone that I've met has always been positive. I'd give them an A+.”
“When I call them, they come—they're prompt. I just like their service in general. The last time they came out, they checked my air and heating service. They come out seasonally for the heat and then for the air. The workers have a positive attitude. I have not had any conflicts with any one of them. I've been with them for about 14 years. When I moved in the house, one of my neighbors recommended them, and I've been with them ever since. I refer people to them. I'd give them an A+ because I have not had any problems or complaints after they do their work.”
“With the heat and air, I would say it was a positive experience. CroppMetcalfe was very accommodating to my unpredictable scheduling. The technicians were very informative and knowledgeable on what they were doing. They kept me abreast of what they were doing and provided recommendations overall on the services they were providing. The last time I used them, they did the quarterly seasonal maintenance. They come out every season, so four times a year. I have been using their service for seven years. I think a circuit had burnt out in my air conditioning unit, and someone had referred them to me. I would rate them an A+.”
“Their service is always very good. We get the routine checks on our system. I would give them an A+. I have no complaints.”
“We use CroppMetcalfe for HVAC, and they're pretty good. They do maintenance for me mostly. They also came and repaired our compressor upstairs for the A/C. I would give them an A grade. They didn't fix anything that didn't need fixed. They were very conscientious.”
“They do our servicing for my heating and cooling. They come and do whatever you ask them to do. They tell you exactly what they do, and if something is wrong, they will always come back and do it better. Their work is clean. They put things on their shoes before they come in. There were things that I did not know they'd tell me, like to expect these things and to know when something goes wrong. Many occasions when they come, they look and tell you things, like when these tubes will be lost, how long it should last, and look for these signs. I think that was good because some people come and do things and never tell you what to look out for. I think they were very good. I would give them an A.”
“It was a maintenance call for heating. I regularly use CroppMetcalfe for maintenance. I like just about everything about them. The workers are courteous, polite, and efficient. They had installed our heating and air conditioning system when we bought the house. I would tell my neighbors and friends that they could expect good service from this company. They're an A.”
“We're big fans—we have had a very positive experience with CroppMetcalfe. We had the heating and air conditioning done. The quality of the work was great. The workers that came on were very pleasant. We have a service contract with them. I would say A. I chose them over other companies because of their great reputation.”
“They did furnace and air conditioning service—it's a yearly contract. They're very polite, and they know what they're doing. They come, they work fast, and they go away. I give them an A.”
“We have a contract with them for our heating and air conditioning system. They come in and do yearly servicing, and I generally give them an A.”
“They adjust our heat pump, check our air conditioning, and sometimes do some painting and things like that. They do very good work. I'd use them over and over again. I heard that CroppMetcalfe was good and other people said that they were good. So I went ahead and selected them, and I would say they're a good company.”
“They have good customer service—they came out and talked to us before, during, and after the installation process. They did contract work for energy-efficient work on the house, and they also installed a new heat pump because the old one died. They did it pretty efficiently and pretty quick. The workers were good. We had a previous working relationship with them for maintenance of our previous unit. They had been coming out and giving us good advice and counsel on things we could do to make our house more energy efficient. They're an A.”
“I have a contract with CroppMetcalfe, and they're very good. They remind me when it's time to change from the air conditioning to the heating. They come a couple of times a year, and I have had no problems with them or the furnace. They didn't do the initial installation; it's been the same furnace for years and years. I got their name after I moved in here. I don't usually have the same technician each time, but they're fine, and they are respectful of my home. I'd rate them an A. I am very personally satisfied with their service.”
“They do seasonal maintenance of my furnace and air conditioner. I haven't found anything negative to not have them back. The technicians are pleasant. They get an A.”
“They come when they say they're going to, and our furnace has continued to run fine. The last time they came out, they did annual maintenance on our furnace. The workers have been courteous and have done a nice job. I've been using them for more than ten years. They've done the job, the furnace has continued to run, and they've shown up when they said they were going to. They used to have an office close to our house. I'd give them an A.”
“They service our heating and cooling. I have a service contract with them. It's an A.”
“They're legitimate. They back up their work. They just do normal things of checking to make sure everything's going to work all right in your heating system. My sister picked them, then the situation fell to me, and I just followed through with who she had already hooked up with. I would grade them an A. They did a good job, and they have very courteous people.”
“They do our furnace. The technicians are fine. The customer service is OK. I'd rate them an A-.”
“They did OK. I have them for a service contract. It was an annual checkup—they did whatever they were supposed to do for the contract.”
“They came on time, they did the work, and they left. I think they did a checkup. It was just convenient to call them. They were very congenial people. I think they come once a year for a service check. I think my neighbors know about their service; I've told them about it. I would say A.”
“I think they've been prompt and competent. We have a service contract, and we have for quite a few years now. I think it was general maintenance, and they service us twice a year. I think an A.”
“They were always prompt in their response, and the technicians that they sent were always knowledgeable in their work and did good work. I was very pleased with their work. I think the last time, my air conditioning unit needed servicing. There was water in the pan that needed to be addressed, and they took care of that. They also sort of vacuumed out the system—the buildup in the system. Since I had the system in place, I've never had it cleaned out, and they did that for me as well. They always finish their work in a reasonable time frame. It was a good experience. They were always prompt, they were always competent, and they always did it in a timely manner. I would say an A.”

We've used CroppMetcalfe for the last 15 years. They're excellent. We have a service contract with them for heating and air conditioning. The technicians are wonderful. They're very professional, and they come when they say they're going to come. They do the job they're asked to do, and they're very pleasant. We would recommend them to anyone. I'd give them an A+.

CroppMetcalfe was fast and efficient. If you call for a problem, they come out as soon as they can, which is awesome. They've installed a water heater, furnace, and an air conditioning unit for me. I love CroppMetcalfe—they're an A+.