CroppMetcalfe
11th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 213 customer surveys conducted through Our Research Partners.
5
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11th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in service agreements for both residential and commercial customers.
Warranty
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and 5-year warranties on new installations.
Company History
The regional, family-operated company was founded in 1979 by Mitchell Cropp and has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as a 2018 National Contractor of the Year by the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
MD HVAC 01-8486

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 213 customer surveys conducted through Our Research Partners.
5
176
4
8
3
14
2
5
1
10
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/03/2021

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11/01/2021

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11/01/2021

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Review by
11/01/2021

“Prompt and courteousservice.”

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10/31/2021

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10/31/2021

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10/31/2021

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10/31/2021

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10/30/2021

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10/30/2021

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10/30/2021

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10/30/2021

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10/30/2021

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Review by
10/30/2021

“Always on time and good service with complete explanation.”

Review by
10/30/2021

“I have received good service in the past -- pest and HVAC unit. But recently, I had difficulty trying to book an appointment and to make a payment. There was a long wait when trying to book an appointment for pest management, then the service agent disconnected while we were talking and never called back. I called back later and it took about 10 minutes to get someone online. When I booked an appointment for HVAC inspection via email, I had to make a payment and called and gave my cc information. I later received an email saying it didn't go through because they probably had not captured the number correctly and I was told to use your online system. The link I was provided didn't work for that, so I had to seek another link from the agent.”

Review by
10/30/2021

“They have done work on my HVAC systems (install and maintenance) since at least mid 90s. Not sure if they did the original installations in 1989 on the new house. Had AC replaced in early 2000s and been under MA with them since mid 90s. Just had all new HVAC installed a week ago and very satisfied with both the MA work over the years and the installers a week ago. I didn't look for competitive bids. I like Cropp and am confident in their service. Why change? No reason in my mind at all.”

Review by
10/30/2021

“Yes i would recommend i have been with this company before they changed there name and i like the different plans they offer and the value is very reasonable.”

Review by
09/14/2021

“Found the crew to be very professional and knowledgeable! Job was completed right on schedule.”

Review by
09/13/2021

“We have been using CroppMetcalfe for many years. We've had many of their technicians come to our home for services (HVAC and Pest Control). All of them have been courteous, well trained, and thorough. Our most recent experience was no different. The techs came in, called us when they arrived, and performed the HVAC routine maintenance procedures quickly and thoroughly. They even spent some time teaching us about the water detection device that we had installed some time ago, but had forgotten our lesson from back then. And their back office (appointments/billing, etc.) are also great. Their system must be amazing because they pull up your information in no time, can see what you've had done recently, and make suggestions based on your past work. They're not pushy, just trying to give great service, and they DO!”

Review by
09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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Review by
09/13/2021

“It took four technicians four different visits to figure out the problem with my AC unit. Lots of miscommunication on the end of the technicians which caused even further frustration. I have been using Cropp Metcalf for over 20 years and I’ve never had an issue until now.”

Review by
09/11/2021

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09/09/2021

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09/09/2021

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09/08/2021

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Review by
09/07/2021

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Review by
09/07/2021

“Very unprofessional. Did not communicate timing, came with no solution, solution did not work in the end and still sent huge bill at the end. Told me someone will call to provide a real solution but no one did.”

Review by
09/06/2021

“Well pleased and happy to be a customer!”

Review by
09/06/2021

“Appreciate when appointments are made quickly”

Review by
09/06/2021

“While I would suggest looking at CM, I have found that the experience varies with the technician. Some have been excellent; a few not so good.”

Review by
09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/05/2021

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09/04/2021

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09/03/2021

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09/02/2021

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09/02/2021

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Review by
09/02/2021

“Techs seemed knowledgeable but having difficulty with getting a response to communications.”

Review by
09/01/2021

“Rep was prompt and very proficient,pleasant and courteous.”

Review by
09/01/2021

“I've been extremely pleased with CroppMetcalfe service for many years. Would highly recommend them to others.”

Review by
09/01/2021

“I am very pleased with the performance of Cropp-Metcalfe Company regarding the purchase and installation of my new HVAC and Heating Systems.”

Review by
09/01/2021

“They are punctual, friendly, skilled, knowledgeable and dependable”

Review by
09/01/2021

“The repair person fixed the problem.”

Review by
09/01/2021

“I feel that the twice a year maintenance check is important to the safety and reliability of my HVAC system.”

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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09/01/2021

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Review by
09/01/2021

“The technician came at the scheduled time and was friendly. He was very thorough in checking the heating system in the fall and the air conditioning unit in the spring.”

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09/01/2021

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09/01/2021

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09/01/2021

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Review by
09/01/2021

“Technicians are not vaccinated nor tested...disregarding the needs of the customer...a failure of management”

Review by
09/01/2021

“The company was unresponsive to my requests for a quote. I had too call several times before someone responded. The resultant was the salesman sold me a unit that was inappropriate for the installation. The job was not completed per code and after several calls, I eventually was contacted about completing the job. In order to make the unit comply with code, something like an additional $2000 dollars was needed to finish the job. If the salesman had understood what was required and discussed other less disrupted options, I probably would have opted for a different unit. I also contracted for duct cleaning and given a date when that would occur. No one showed-up on that date. It took me several calls to eventually get to the person who schedules duct cleaning and was told that no one had scheduled anything with him. Once again, I don't feel the company follow-up on what was contracted. If someone wants to call and ask for additional details, fine. My experience is that no one will.”

Review by
03/13/2021

“Great service, knowledge technicians”

Review by
03/08/2021

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03/08/2021

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Review by
02/02/2021

“They have always been very timely and good. I have no complaints about anything.”

Review by
01/21/2021

“I trust this company as CroppMetcalfe never tries to sell me anything that I do not really need.”

Review by
01/21/2021

“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”

Review by
01/21/2021

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01/20/2021

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01/13/2021

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01/13/2021

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01/13/2021

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01/13/2021

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01/13/2021

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Review by
01/13/2021

“Our experience was awful. Mixed messages, technicians blaming one another, months to get a new, very expensive a/c/heating system, shoddy work on the air vents, etc. etc. Will never use again”

Review by
01/12/2021

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01/11/2021

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01/11/2021

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01/11/2021

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01/11/2021

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Review by
01/11/2021

“Excellent service (as always).”

Review by
01/09/2021

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Review by
01/08/2021

“cOMMUNICATION IS EXCELLENT AS IS THEIR SERVICE. HIGHLY RECOMMEND.”

Review by
01/08/2021

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Review by
01/08/2021

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