CroppMetcalfe - Air Conditioning & Heating Reviews in Maryland

CroppMetcalfe

12th year as a Best Pick

certified company

Verified License(s)

Verified General Liability Ins.

Verified Workers' Comp

Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.8 out of 5 stars based on 1392 customer reviews. Learn about Our Research Process.

1259

How are scores calculated?

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager

Company Information

Services Offered

CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in service agreements for both residential and commercial customers.

Warranty

CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and 5-year warranties on new installations.

Company History

The regional, family-operated company was founded in 1979 by Mitchell Cropp and has three locations in the Washington, DC, area.

Distinctions

CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as a 2018 National Contractor of the Year by the Plumbing-Heating-Cooling Contractors Association (PHCC).

Employee Information

Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.

Areas Served

Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

Address

5301 Holland Drive
Beltsville, MD 20705

Hours

Mon

Open 24 hours

Tue

Open 24 hours

Wed

Open 24 hours

Thu

Open 24 hours

Fri

Open 24 hours

Sat

Open 24 hours

Sun

Open 24 hours

Licenses

MD HVAC 01-8486, RC900130

Compiled Score:

CroppMetcalfe has received 4.8 out of 5 stars based on 1392 customer reviews. Learn about Our Research Process.

1259

How are scores calculated?

FEATURED REVIEWS

Review by Angela W. | Capitol Heights, MD

10/30/2021

“Yes i would recommend i have been with this company before they changed there name and i like the different plans they offer and the value is very reasonable.”

Review by Laurel, MD Homeowner

09/14/2021

“Found the crew to be very professional and knowledgeable! Job was completed right on schedule.”

Review by Gregg B. | Washington, DC

09/13/2021

“We have been using CroppMetcalfe for many years. We've had many of their technicians come to our home for services (HVAC and Pest Control). All of them have been courteous, well trained, and thorough. Our most recent experience was no different. The techs came in, called us when they arrived, and performed the HVAC routine maintenance procedures quickly and thoroughly. They even spent some time teaching us about the water detection device that we had installed some time ago, but had forgotten our lesson from back then. And their back office (appointments/billing, etc.) are also great. Their system must be amazing because they pull up your information in no time, can see what you've had done recently, and make suggestions based on your past work. They're not pushy, just trying to give great service, and they DO!”

Review by Marcia S. | Washington, DC

09/06/2021

“While I would suggest looking at CM, I have found that the experience varies with the technician. Some have been excellent; a few not so good.”

Review by James H. | College Park, MD

09/01/2021

“I've been extremely pleased with CroppMetcalfe service for many years. Would highly recommend them to others.”

Clear Filters

HOMEOWNER REVIEWS

Review by Washington, DC Homeowner

12/20/2022

No review comments provided

Review by Frederick J. | Bowie, MD

11/18/2022

“Timely, expert service”

Review by Michelle L. | Washington, DC

10/30/2022

“Mr Jones did a good job. Thanks”

Review by Gloria W. | Olney, MD

10/29/2022

No review comments provided

Review by Washington, DC Homeowner

10/28/2022

“Perfect except for non competitive pricing for services. Relatively little if any warranty incentive given cost for services. Workers on my hvac system simply wonderful. Impeccable service”

Review by Earl K. | Annapolis, MD

10/28/2022

No review comments provided

Review by Washington, DC Homeowner

10/28/2022

No review comments provided

Review by Amy B. | Washington, DC

10/28/2022

No review comments provided

Review by Nancy S. | Kennsington, MD

10/28/2022

No review comments provided

Review by Rockville, MD Homeowner

10/28/2022

No review comments provided

Review by Jennifer C. | Rockville, MD

10/28/2022

No review comments provided

Review by Washington, DC Homeowner

10/28/2022

No review comments provided

Review by Vickie W. | Silver Spring, MD

09/26/2022

No review comments provided

Review by Brandon F. | Bethesda, MD

09/24/2022

No review comments provided

Review by Suphan A. | Washington, DC

09/22/2022

“Overall the company does excellent work.”

Review by Mark L. | Lanham, MD

09/12/2022

No review comments provided

Review by Potomac, MD Homeowner

09/11/2022

No review comments provided

Review by Arthur J. | Ft Washington, MD

09/11/2022

No review comments provided

Review by Caridad B. | Washington, DC

09/11/2022

No review comments provided

Review by Andrew B. | Ashton, MD

09/07/2022

No review comments provided

Review by Koenig B. | Silver Spring, MD

09/05/2022

No review comments provided

Review by Karen B. | Silver Spring, MD

09/05/2022

No review comments provided

Review by Natalie O. | Lanham, MD

09/05/2022

“I truly appreciate their prompt and friendly service.”

Review by James H. | College Park, MD

09/05/2022

“very pleased with past performances.”

Review by Chevy Chase, MD Homeowner

09/04/2022

No review comments provided

Review by Bob H. | Hyattsville, MD

09/04/2022

No review comments provided

Review by Margaret H. | Washington, DC

09/04/2022

No review comments provided

Review by Washington, DC Homeowner

09/04/2022

No review comments provided

Review by Gaithersburg, MD Homeowner

09/04/2022

No review comments provided

Review by Potomac, MD Homeowner

09/04/2022

No review comments provided

Review by Joseph A. | Upper Marlboro, MD

08/31/2022

“I had been using the Company for almost 28 years, responsible and Professional, each visit to my home, their Staff always treat me with courtesy. I will always recommend the Company.”

Review by Bethesda, MD Homeowner

08/31/2022

No review comments provided

Review by Dickerson, MD Homeowner

08/31/2022

No review comments provided

Review by Larry F. | Upper Marlboro, MD

08/31/2022

No review comments provided

Review by Charles C. | Silver Spring, MD

08/31/2022

No review comments provided

Review by Bethesda, MD Homeowner

08/30/2022

No review comments provided

Review by Diane J. | Bladensburg, MD

08/30/2022

No review comments provided

Review by Burtonsville, MD Homeowner

08/30/2022

No review comments provided

Review by Perry D. | Millersville, MD

08/30/2022

No review comments provided

Review by Darcel B. | Laurel, MD

08/30/2022

No review comments provided

Review by Diane L. | Washington, DC

08/30/2022

No review comments provided

Review by John S. | Accokeek, MD

08/30/2022

No review comments provided

Review by John A. | Clinton, MD

08/30/2022

“We have a contract with CroppMetcalfe since we bought this house and most time happy and THANK YOU!!”

Review by Robert P. | Laurel, MD

08/30/2022

“Over 20 years of super service enables me to recommend this company.”

Review by Kim W. | Hyattsville, MD

08/30/2022

No review comments provided

Review by Rockville, MD Homeowner

08/30/2022

No review comments provided

Review by Gaithersburg, MD Homeowner

08/30/2022

No review comments provided

Review by John H. | Washington, DC

08/30/2022

No review comments provided

Review by Steve V. | Olney, MD

08/14/2022

No review comments provided

Review by Ethiopia A. | Clarksville, MD

08/08/2022

No review comments provided

Review by Allen S. | Hillcrest Heights, MD

08/01/2022

No review comments provided

Review by Marlene B. | Silver Spring, MD

08/01/2022

No review comments provided

Review by Graciela G. | Rockville, MD

08/01/2022

No review comments provided

Review by Chevy Chase, MD Homeowner

08/01/2022

No review comments provided

Review by Kensington, MD Homeowner

08/01/2022

No review comments provided

Review by Abdelali J. | Potomac, MD

08/01/2022

“I have been a client of CroppMetcalfe for a long time and I am satisfied with their work”

Review by Travis B. | Bethesda, MD

07/29/2022

No review comments provided

Review by Washington, DC Homeowner

07/28/2022

No review comments provided

Review by Suzanne D. | Bethesda, MD

07/27/2022

No review comments provided

Review by Thesia G. | Washington, DC

07/27/2022

No review comments provided

Review by Arlene C. | Palm Beach, FL

07/27/2022

No review comments provided

Review by Steven D. | Silver Spring, MD

11/03/2021

No review comments provided

Review by Bethesda, MD Homeowner

11/01/2021

No review comments provided

Review by Carole W. | Rockville, MD

11/01/2021

No review comments provided

Review by Barbara C. | Washington, DC

11/01/2021

“Prompt and courteousservice.”

Review by Douglas S. | Laytonsville, MD

10/31/2021

No review comments provided

Review by Clinton, MD Homeowner

10/31/2021

No review comments provided

Review by Dotson B. | Ft Washington, MD

10/31/2021

No review comments provided

Review by Washington, DC Homeowner

10/31/2021

No review comments provided

Review by Eric W. | Bowie, MD

10/30/2021

No review comments provided

Review by Marci M. | Ellicott City, MD

10/30/2021

No review comments provided

Review by Charlotte T. | Washington, DC

10/30/2021

No review comments provided

Review by Mark B. | Ellicott City, MD

10/30/2021

No review comments provided

Review by Chris T. | Silver Spring, MD

10/30/2021

No review comments provided

Review by Martha K. | Rockville, MD

10/30/2021

“Always on time and good service with complete explanation.”

Review by Mr L. | Washington, DC

10/30/2021

“I have received good service in the past -- pest and HVAC unit. But recently, I had difficulty trying to book an appointment and to make a payment. There was a long wait when trying to book an appointment for pest management, then the service agent disconnected while we were talking and never called back. I called back later and it took about 10 minutes to get someone online. When I booked an appointment for HVAC inspection via email, I had to make a payment and called and gave my cc information. I later received an email saying it didn't go through because they probably had not captured the number correctly and I was told to use your online system. The link I was provided didn't work for that, so I had to seek another link from the agent.”

Review by Karl M. | Laurel, MD

10/30/2021

“They have done work on my HVAC systems (install and maintenance) since at least mid 90s. Not sure if they did the original installations in 1989 on the new house. Had AC replaced in early 2000s and been under MA with them since mid 90s. Just had all new HVAC installed a week ago and very satisfied with both the MA work over the years and the installers a week ago. I didn't look for competitive bids. I like Cropp and am confident in their service. Why change? No reason in my mind at all.”

Review by Angela W. | Capitol Heights, MD

10/30/2021

“Yes i would recommend i have been with this company before they changed there name and i like the different plans they offer and the value is very reasonable.”

Review by Laurel, MD Homeowner

09/14/2021

“Found the crew to be very professional and knowledgeable! Job was completed right on schedule.”

Review by Gregg B. | Washington, DC

09/13/2021

Review by M.S.W. | Bethesda, MD

09/13/2021

No review comments provided

Review by John U. | Ashton, MD

09/13/2021

No review comments provided

Review by Kathleen M. | Washington, DC

09/13/2021

No review comments provided

Review by Mike B. | Silver Spring, MD

09/13/2021

No review comments provided

Review by Silver Spring, MD Homeowner

09/13/2021

No review comments provided

Review by Armando S. | Washington, DC

09/13/2021

No review comments provided

Review by Bethesda, MD Homeowner

09/13/2021

No review comments provided

Review by B B. | Damascus, MD

09/13/2021

“It took four technicians four different visits to figure out the problem with my AC unit. Lots of miscommunication on the end of the technicians which caused even further frustration. I have been using Cropp Metcalf for over 20 years and I’ve never had an issue until now.”

Review by Stephanie C. | Ellicott City, MD

09/11/2021

No review comments provided

Review by Regina B. | Bethesda, MD

09/09/2021

No review comments provided

Review by Temple Hills, MD Homeowner

09/09/2021

No review comments provided

Review by Deanna E. | Ft Washington, MD

09/08/2021

No review comments provided

Review by Jesse A. | Washington, DC

09/07/2021

No review comments provided

Review by Takoma Park, MD Homeowner

09/07/2021

“Very unprofessional. Did not communicate timing, came with no solution, solution did not work in the end and still sent huge bill at the end. Told me someone will call to provide a real solution but no one did.”

Review by Sharon G. | Lanham, MD

09/06/2021

“Well pleased and happy to be a customer!”

Review by N.M. | Washington, DC

09/06/2021

“Appreciate when appointments are made quickly”

Review by Marcia S. | Washington, DC

09/06/2021

“While I would suggest looking at CM, I have found that the experience varies with the technician. Some have been excellent; a few not so good.”

Review by Washington, DC Homeowner

09/06/2021

No review comments provided

Review by Stephen T. | Columbia, MD

09/06/2021

No review comments provided

Review by White Plains, MD Homeowner

09/06/2021

No review comments provided