CroppMetcalfe
12th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.8 out of 5 stars based on 1392 customer reviews. Learn about Our Research Process.
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12th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in service agreements for both residential and commercial customers.
Warranty
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and 5-year warranties on new installations.
Company History
The regional, family-operated company was founded in 1979 by Mitchell Cropp and has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as a 2018 National Contractor of the Year by the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
MD HVAC 01-8486, RC900130

Compiled Score:

CroppMetcalfe has received 4.8 out of 5 stars based on 1392 customer reviews. Learn about Our Research Process.
5
1259
4
60
3
10
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10
1
53
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/20/2022

No review comments provided

Review by
11/18/2022

“Timely, expert service”

Review by
10/30/2022

“Mr Jones did a good job. Thanks”

Review by
10/29/2022

No review comments provided

Review by
10/28/2022

“Perfect except for non competitive pricing for services. Relatively little if any warranty incentive given cost for services. Workers on my hvac system simply wonderful. Impeccable service”

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10/28/2022

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10/28/2022

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10/28/2022

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10/28/2022

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10/28/2022

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10/28/2022

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10/28/2022

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09/26/2022

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09/24/2022

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09/22/2022

“Overall the company does excellent work.”

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09/12/2022

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09/11/2022

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09/11/2022

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09/11/2022

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09/07/2022

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09/05/2022

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09/05/2022

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09/05/2022

“I truly appreciate their prompt and friendly service.”

Review by
09/05/2022

“very pleased with past performances.”

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09/04/2022

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09/04/2022

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09/04/2022

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09/04/2022

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09/04/2022

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09/04/2022

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Review by
08/31/2022

“I had been using the Company for almost 28 years, responsible and Professional, each visit to my home, their Staff always treat me with courtesy. I will always recommend the Company.”

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08/31/2022

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08/31/2022

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08/31/2022

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08/31/2022

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08/30/2022

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08/30/2022

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08/30/2022

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08/30/2022

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08/30/2022

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Review by
08/30/2022

“We have a contract with CroppMetcalfe since we bought this house and most time happy and THANK YOU!!”

Review by
08/30/2022

“Over 20 years of super service enables me to recommend this company.”

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08/30/2022

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08/30/2022

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08/30/2022

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08/30/2022

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08/14/2022

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08/08/2022

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08/01/2022

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08/01/2022

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08/01/2022

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08/01/2022

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08/01/2022

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Review by
08/01/2022

“I have been a client of CroppMetcalfe for a long time and I am satisfied with their work”

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07/29/2022

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07/28/2022

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07/27/2022

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07/27/2022

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07/27/2022

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11/03/2021

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11/01/2021

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11/01/2021

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Review by
11/01/2021

“Prompt and courteousservice.”

Review by
10/31/2021

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10/31/2021

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10/31/2021

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10/31/2021

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10/30/2021

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10/30/2021

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10/30/2021

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10/30/2021

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10/30/2021

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Review by
10/30/2021

“Always on time and good service with complete explanation.”

Review by
10/30/2021

“I have received good service in the past -- pest and HVAC unit. But recently, I had difficulty trying to book an appointment and to make a payment. There was a long wait when trying to book an appointment for pest management, then the service agent disconnected while we were talking and never called back. I called back later and it took about 10 minutes to get someone online. When I booked an appointment for HVAC inspection via email, I had to make a payment and called and gave my cc information. I later received an email saying it didn't go through because they probably had not captured the number correctly and I was told to use your online system. The link I was provided didn't work for that, so I had to seek another link from the agent.”

Review by
10/30/2021

“They have done work on my HVAC systems (install and maintenance) since at least mid 90s. Not sure if they did the original installations in 1989 on the new house. Had AC replaced in early 2000s and been under MA with them since mid 90s. Just had all new HVAC installed a week ago and very satisfied with both the MA work over the years and the installers a week ago. I didn't look for competitive bids. I like Cropp and am confident in their service. Why change? No reason in my mind at all.”

Review by
10/30/2021

“Yes i would recommend i have been with this company before they changed there name and i like the different plans they offer and the value is very reasonable.”

Review by
09/14/2021

“Found the crew to be very professional and knowledgeable! Job was completed right on schedule.”

Review by
09/13/2021

“We have been using CroppMetcalfe for many years. We've had many of their technicians come to our home for services (HVAC and Pest Control). All of them have been courteous, well trained, and thorough. Our most recent experience was no different. The techs came in, called us when they arrived, and performed the HVAC routine maintenance procedures quickly and thoroughly. They even spent some time teaching us about the water detection device that we had installed some time ago, but had forgotten our lesson from back then. And their back office (appointments/billing, etc.) are also great. Their system must be amazing because they pull up your information in no time, can see what you've had done recently, and make suggestions based on your past work. They're not pushy, just trying to give great service, and they DO!”

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

“It took four technicians four different visits to figure out the problem with my AC unit. Lots of miscommunication on the end of the technicians which caused even further frustration. I have been using Cropp Metcalf for over 20 years and I’ve never had an issue until now.”

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09/11/2021

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09/09/2021

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09/09/2021

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09/08/2021

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09/07/2021

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Review by
09/07/2021

“Very unprofessional. Did not communicate timing, came with no solution, solution did not work in the end and still sent huge bill at the end. Told me someone will call to provide a real solution but no one did.”

Review by
09/06/2021

“Well pleased and happy to be a customer!”

Review by
09/06/2021

“Appreciate when appointments are made quickly”

Review by
09/06/2021

“While I would suggest looking at CM, I have found that the experience varies with the technician. Some have been excellent; a few not so good.”

Review by
09/06/2021

No review comments provided

Review by
09/06/2021

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Review by
09/06/2021

No review comments provided

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