CroppMetcalfe
7th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 519 Surveys
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Compiled Score: star star star star star
CroppMetcalfe has received 5 out of 5 stars (A-rating) based on 519 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
Warranty
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and five-year warranties on new installations.
Company History
The regional, family-owned company was founded in 1979 by Mitchell Cropp.
Distinctions
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as the 2011 Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Licenses
MD HVAC 01-8486
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“We love them. They're awesome. We always use them. They're always available. They always send someone very fast, faster than any of the other services. I think their air conditioning and heating is one of their strongest points, and their plumbing is also really strong too. They do excellent; I have no complaints. I would highly recommend them.”

“Everything was as it should be. The guy was on time, and he did what he was supposed to do. It was perfect. This last time was the semi-annual check up of our HVAC system. I'd give it an A+.”

“Excellent. They always repair the problems. They're always there on time. If there is a problem—say they don't have the part—they turn that around, real quick. Like I say, they're very efficient. They do good work—plus, they're a nice bunch of people, too. They do air conditioning, environmental, and they do some plumbing too. They get A's all the way around.”

“Excellent. They have come out multiple times to fix my heat, and every time they've been very professional and well experienced. I'd give them an A.”

“He was prompt, on time, and did the work quickly, and efficiently. They've done plumbing, heating, and air conditioning maintenance. I'd give them an A+. Everything's been satisfactory.”

“I've had CroppMetCalfe for almost a year. The tech, when he comes—they're always professional and helpful. They did do some plumbing in the six months, because my drain was clogged. They also do the maintenance on the HVAC as well. I'd grade it an A+.”

“They do good work. The people that represent them give you a card, and they introduce themselves. They take care of things and make you happy. They do air conditioning, plumbing, and heating. I'd give it an A+. They're knowledgeable. They're good people.”

“They're punctual, and you always can get someone to come out as needed—so responsive. I've had them out a couple times recently. They came out to clean my air ducts, and they also came out to do an HVAC inspection. I'd grade it an A+.”

“They were always responsive when I call. Their technicians always were well dressed, well mannered, clean, and professional. They do heat and air work for me. They've installed new units. They do pest control for me, and I also have a plumbing contract with them. I give them an A+.”

“They're good. We like them. We like that they are responsive, they show up when they say they're going to show up, and their people are trustworthy and responsible. They've done HVAC maintenance. I think that they've done extermination. They've done a couple of things—not just one thing—but we like everything. I'd give CroppMetCalfe an A+.”

“I've been using them for years. The number one thing is that they're knowledgeable about what they're supposed to be doing. They come to check my furnace and air conditioning once a year. They just came a couple of weeks ago to check it for the winter, and in the spring they check the air conditioning to see if everything is OK. And they did find out that I needed some parts, and they fixed those. They ordered them, and then someone came and put them in. I'd rate them as A+. They always come and put the little things on their shoes when they come in your house. They're very knowledgeable.”

“The technician took his time, and if I had any questions, he answered the questions, and he was thorough in his work. He didn't just come down there—boom boom—to get through. He checked and doubled checked to make sure. I got a maintenance check on my furnace. I'd give CroppMetCalfe an A+.”

“They do good work. They checked out my heating system. I'd give them an A+. They're always on time. They give you a stretch of time, like two hours, and they always come within that period.”

“They were prompt. They did what they said they were going to do, and they were not overly marketing, as far as persuading me to purchase other products. They did let me know that other products were available though. It was a furnace check, I believe. As I remember correctly, it was a routine furnace maintenance. I'd give them A+.”

“They're just responsive and get the job done well. They've done a bunch of air conditioning stuff. I'd grade it an A+.”

“We've had a contract with CroppMetCalfe for years, as far as I know. We've been in our house for 28 years, and as far as I know, we've worked with them the whole time. They're always on time with the schedule. The gentlemen who come to work on our systems are always polite, always telling us exactly what they're doing and what we need, so we've been happy with them. They do the air conditioning and heating. For the overall grade, I would give them an A+. We've been with them for years, and we're still with them so that would be my answer—A+. They always put on the little things over their shoes when they're walking through the house.”

“CroppMetCalfe was doing maintenance on the HVAC and installing a hot water heater. I would grade them A.”

“They arrive when they say they're going to arrive, and they do what they say they're going to do. We have a heating and air conditioning contract with them, and also they sometimes do plumbing work for us. I'd give them an A.”

“They worked on HVAC and plumbing. I'd grade it an A.”

“We have always been pleased with CroppMetCalfe. It was heating and air conditioning. We can probably do an A.”

“We've been dealing with CroppMetCalfe for over 25 years, so I wouldn't if I wasn't satisfied with the service. They do our HVAC and also pest control. I'd give them an A.”

“It's positive, whenever they come over and do the work. They did plumbing, air conditioning, heating. I'd give them an A. They installed an air conditioning, they put a new air conditioning, new heating system downstairs, and they're fine. They do a good job. They're expert.”

“The workers were courteous. They made sure that they kept my place in good order—cleaned up after themselves. They always answer questions that I might ask and my equipment runs well. It was heating and air conditioning, the water heater, and the whole package. I'd give CroppMetCalfe an A.”

“They're here when they say they're going to be here. They tell you what's going on. They show you if there's any options of what you can do, and the work is done, and it doesn't have to be done again; it's done right the first time. They've done plumbing. They checked everything in my house. They repaired two toilets in the house, repaired a bunch of things in the house, some small issues and they also put in my brand new air conditioning system two years ago. I'd rate them an A.”

“It was a positive experience.”

“Good technicians. They installed a new furnace. I would give them an A.”

“I had a problem last summer; we were in that heat wave, and the A/C guy that I had been using before retired about six months before that. I wasn't sure who to get, and I called various people—because I guess everybody was calling these A/C companies that had problems. But I called them, and they made several trips out here to take care of me as quick as they can. They didn't get to me like the same day or the next day, but within three or four days, they were out here to see what was going on. I would give them an A. They're pretty good at customer service. They were right on time, all the time. I had a number of visits before I mentioned, 'Replace my whole system,' because they were trying to fix the old one, different parts were blowing out. But after I got the new one installed, the people that actually came and installed it. I left in the old humidifier and the old air purifier; whoever hooked it up actually hooked it up wrong, and those two weren't functioning correctly. But when I complained about it, they did send out somebody to take care of it, and they fixed it. So, that's why I'm saying, initially it was like a problem—but once they were aware of that problem, they took care of it.”

“I had A/C maintenance. I would give them an A.”

“I liked their promptness, and they fixed the problem the first time. I had called them when there were issues. They deserve an A.”

“It was very easy to make service appointments with them. They were doing just regular maintenance. Air conditioning and heating is what they do for us. No complaints, I would recommend them.”

“It's been very good. The service people came, and they did everything that we requested. They were on time, and everything was taken care of properly. It's basically my heating system and air conditioning. So far, I'd have to give them an A. They've been pretty good. They were on time. They would say the time they'd arrive, and they usually arrived within the timeframe they said they would. They were very good at cleanliness, because they put on their shoes and everything else that they needed to walk through the house, and they made sure they cleaned up after them—so I have no complaints with that. For what they did, I'd have to say they're pretty well experienced, the ones that I've dealt with anyhow. They came in, they could tell me if there was any problems, or if anything needed to be done.”

“They came in on time. They installed the equipment they had to do, and it seems to be working fine. It was HVAC. I'll give CroppMetCalfean A.”

“They came on time, and they did what they needed to do. They were very efficient and polite, and they explained everything. They also send out reminders when I need to have things checked. They do HVAC work. I'd give them an A.”

“They did heating, A/C work. I would give them an A overall.”

“They did HVAC work. I'd say it's an A.”

“They do fine. They've always done what needed to be done—above and beyond the usual service call stuff. No extra time needed, and never had a problem with any of the equipment they've installed. They've always done my HVAC replacement, so they did a full system replacement, and they do all of my annual service calls, heating and cooling. I would give them an A.”

“They show up when they're supposed to, and when they get here, they have to go on the roof to do the air conditioning and heating. They have to schedule it for a first call in the morning, so the guys are here at 7:30, because it takes two of them to go up the ladder. I'd give them an A.”

“They showed up on time, and they knew what they were doing. I think we were having a problem with our heating and air conditioning unit. I'd grade it an A.”

“They were just professional about their installation. They replaced my heating and air conditioning. I'd give CroppMetCalfe an A.”

“They're good. We're OK with them. They do good work. It was heating and air conditioning work. I would give CroppMetCalfe an A.”

“They're just pleasant to work with. I have a deal with them, basically on a twice a year basis, for air conditioning and heating. I'd give them an A.”

“They've always done a good job. They show up when they say they're going to and get their work done; no surprises. It would have been maintenance of our air conditioning unit—heat pump, actually. I'd give them an A. No intention of not continuing to use them.”

“Excellent. They come on time. When they come, they survey what needs to be done; they explain it to you very careful, and they explain to you what the cost factors are—and any options that you have. They have the maintenance contract on two furnaces in my home, and they also put a furnace in my house, so I've had quite a bit of dealings with them. The contract that I have for the two boilers in my house and two air conditioning units—they have had the contract on them for about 12 years. I'd give it the best grade you have—A+. They're very good. You can't touch them; I wouldn't keep them 12 years if they weren't. They always show up. If they're going to be late, they call you. They're good.”

“I think that it's fairly easy to schedule an appointment. I think they're really reliable in coming out, but then also trustworthy in the advice that they give. I think that's been really helpful. They've done plumbing, and they've done HVAC. I'd grade it probably an A.”

“I have been serviced by CroppMetcalfe for over 25 years and maintain an annual service agreement. Their response to regular service as well as emergencies has been the best you can expect. I do not plan to change from this provider—A+.”

“We received top-notch service from CroppMetcalfe. They arrived punctually; quickly and efficiently removed our HVAC; and installed a new system. We could not be more satisfied.”

“We have used them for about ten years and have always been very pleased with their service and staff. The first time that we used them was for an installation of a ductless heating and cooling system. The entire experience with this company is very positive—A.”

“The service person notified me before he arrived so I was ready. He was very professional and answered all of my questions.”

“They replaced the HVAC unit. I'd give them an A.”

“I had my annual maintenance cleaning for my homes HVAC unit. I am happy with the service and have nice cool home during the summer heat.”

“Charlie came at 8:00 am and worked until 9:00 pm. He is very polite, pleasant and knowledgeable. He completed the installation of one new central air conditioning unit and will be back next Friday to install the second central air conditioning unit.”

“I am writing this review for my Mom for I am assisting her and it is her CroppMetcalfe account.. The first complement is for Samson M.. He did the A/C Maintenance Check. He was very professional, well spoken, polite, and did an excellent job with checking the furnace. The second complement is for (Charles) Chad R. He did the return call. He too was very professional, well spoken, polite, and did an excellent job with checking out why the A/C was not cooling and it gets very hot at night. I thought I checked the vents for summer but when Charles checked the vents were closed upstairs and opened in basement. He also scheduled to have a home performance test. The third complement is for Jonathan F. who performed the Home Comfort Test. He did a great job with explaining everything to my Mom, professional, well spoken, polite, and did an excellent job with checking out the whole house and put together an excellent report of what was wrong and what needed to be done. Please thank all 3 men for their time and help with an A+.”

“Most recently, they repaired my A/C unit. They've just done repairs for me. The service is excellent, they're on time, they're very thorough, and they make sure that they get it done. I don't have any complaints about them. I had an issue with one of the boards going up in my unit, and they came out and replaced it. It took them a minute to figure out, but they fixed it and got it going again. It was the dead of winter—really cold. They earned an A.”

“I had no problems at all with their service. I'm new to their service, and it's fine. They did heating and air conditioning. For now, it's been excellent, so they get an A grade from me.”

“CroppMetcalfe probably just did a routine maintenance on the HVAC. It went well. They've been responsive, and I've never had any problems with the work they've done. Mostly, they've just done the routine maintenance. They installed the system as well. I chose them because my son has had a positive experience with them in DC. I'd give them an A.”

“I've been using CroppMetcalfe since 1991. Right now, I have them do heating and air conditioning, and they're also doing pest control. I had a quarterly service within the last two weeks. I've had emergencies in the dead of winter, like a thermostat blowing out, and they were very responsive in fixing that even after hours. I really don't think I've ever had any complaints with them. They're A+.”

“I most recently had maintenance done on my air conditioning system. They're friendly and competent, they answer my questions, and they don't make me feel like an idiot. They do good work. There's no problem at all. In fact, they've come much faster than I've expected before. The administration and billing side is so much better than other companies. Somebody recommended them to me because they had work done at their house. They get an A+ grade from me.”

“They fixed the A/C at one of my properties in DC. I've been using CroppMetcalfe since 1991, so it's been many years of me using their service. I'd give them an A+ rating. I think they do a good service.”

“I think the job was just a semiannual service for the HVAC. They were fine. They were on time, and it was good—there's nothing bad. I find their staff to be friendly, knowledgeable, and overall great. We chose them about a year and a half ago, and they've done some other work for us. They're A+.”

“They do the maintenance for our air conditioning and heating system, and they do one other property, too. We've used CroppMetcalfe for 27 years. It's an A+ for them.”

“They take care of my furnace and air conditioning. They installed it, and they do maintenance. The job goes very well with them. They're good. They know what they're doing, and everything is good on the billing side. They've always been good—A+.”

“CroppMetcalfe did a good job. I have a contract with them for air conditioning and heating, and they installed a new furnace, a new air conditioner, and a new hot water heater. They've done a considerable amount of work for me. I can always get somebody on the phone, and I can get them to show up when they say they're going to show up—that's very important. They're courteous and competent, and they seem to know what they're doing. I think a friend recommended them to me. They deserve an A.”

“I've had a service contract with them for years. They come two times a year to do my air conditioning, and sometimes they do other things, too. I'm very pleased with them. The people that they have working for them are very good. They come on time, and they do a good job. I have no problems at all, and that's why I've continued with them. I feel the same way about the billing and the office. I've been a customer of theirs for a long time. More recently, I've used the newer services that they have, like plumbing. I'd rate them as an A. They're fine.”

“They're reliable. They installed my air conditioner, and I've been using them for maintenance for many years. They probably installed my water heater, too, but that was months ago. I'd give them an A.”

“They serviced the air conditioners in my house for the summer season. They're competent and honest. I have no issues with them. They're on time, and they call ahead of time—I've never had any issues with them on that. CroppMetcalfe gets an A grade from me.”

“CroppMetcalfe does a lot of work for us. They maintain our air conditioning system, so they're here annually for that. They're very professional, they come on time, and it's easy to make an appointment. They clean up, and they do exactly what one would hope. They're an A.”

“I have a yearly service policy with them on my heating and cooling and my heat pump. They did the install for me. I've been using them for many years, and I'm very pleased. They've always been reliable and responsive. They mostly do basic service. I think once over the years, we had an emergency call when the outside unit froze up, and they came out and took care of it quickly. I'd rate them as an A.”

“They do maintenance every six months for HVAC stuff. They seem to know what they're doing, and they're timely. I've been using them for 12 years. I'd give them an A.”

“It was great. The last job was back in the winter. The furnace stopped working, so they came and replaced a motor, I think. I have a contract with them for my HVAC, so they do all of that work. I would say that CroppMetcalfe gets an A.”

“They had to replace one of the compressors in the air conditioning system. They've always done good work. I found out about them because they purchased the previous company that we were using for air conditioning. They get an A from me.”

“I was happy. They came out here for two different things over a period of two weeks. The guy serviced the air conditioner. I found out about them from a recommendation, a long time ago, from a friend. They're an A-rated company.”

“We've been their customers for 37 years. They do maintenance on our furnace and air conditioning system. I think they're pretty reliable, and they give good service. They do what they say they're going to do, and they do it well. The workers are very polite and careful. We always have good experiences. I'd give them an A.”

“We have a policy with CroppMetcalfe for air conditioning and heating maintenance. They're very good—no complaints. I've had a contract with them for more than ten years. They do HVAC work for me. I'd recommend them. An A rating is fine.”

“They're polite and thorough, and they know their business. They mostly do HVAC. I think they took over the company that we were using before. I would recommend them, and I'd give them an A grade.”

“I like that they're efficient and that they do a great job. They come out to do the air conditioners and change the filters. I would recommend CroppMetcalfe.”

“They're really honest and very helpful. I trust their judgement—it didn't seem like they were being shady. I have a contract with them, so they came out to do work on some of the A/C units in my condo building. After they came and did some work, I decided to get an insurance policy for the A/C units. I've just started with them, so I've been using them for less than a year. They're a grade-A company, and I have no complaints.”

“CroppMetcalfe worked on our air conditioners for 15 to 20 years, and they just put a new air conditioner in. They're very efficient, they come when they're called, and they know what they're doing. I would recommend them. I'd give them an A.”

“They were professional and on time. They've done several things, including general HVAC work. The company gets an A.”

“About three weeks ago, they came to look at the air conditioning again because it wasn't working. There was one visit where the problem wasn't solved right. I called them back, and eventually it got solved. Overall, they've been very good in terms of customer service. My brother used them, and I've used them for years.”

“They have a service contract, so they're actually coming out soon. They're reliable. I haven't had to call them back for an issue. I think CroppMetcalfe was recommended to us by the builder who built the house. I'd give them an A.”

“They installed an outdoor air processor, and they do regular maintenance. They were very professional. I first heard about them when they were servicing some other buildings in our complex. I would recommend them to other people. They get an A.”

“They always do my routine maintenance. I call them and schedule it, and they come out on time and get the work done in a timely manner. I've had a contract with them since I've had the house, and the house is almost 20 years old. If somebody needs help with their system, I have no problems with recommending CroppMetcalfe. They earned an A.”

“They contact me when it's time for my service, and they come when they say they're going to come. They're very polite, and they do a good job. I have an annual contract with them. I've been using them for several years. We used them when we moved a couple of years ago, and I had used them for at least three or four years at my old house. They're an A.”

“Most of the technicians are very professional, and when they don't know how to handle something, they come back and bring someone who knows. There are different degrees of expertise. We had a very bad installation from another company, and CroppMetcalfe reinstalled everything and ended up making everything work. They also did some plumbing work. I have an annual contract with the heating and air. I've used them for about 17 years. I would absolutely recommend them.”

“CroppMetcalfe is excellent. We've used them for years. We think they're terrific and very efficient, and the quality of their work is excellent. They installed a new furnace, and we're very pleased.”

“We have an annual maintenance contract for CroppMetcalfe to service our heater and air conditioner. I'm very happy with the staff; they're courteous and timely, and they have provided excellent service. It's very good all around. They get an A+ grade.”

“They got it heating and cooling properly. I can make adjustments to the thermostat, and it's terrific. I'm lucky that I go with CroppMetcalfe—I won't go to anyone else. We've been with them for eight to ten years. They're a very good company, and everything's great. I'd give them an A+.”

“They put in a new furnace and a new condenser for the air conditioner. They're great. I'd rate them as an A+.”

“We've always used CroppMetcalfe since we've been in the house. They service the heating system and do my regular winter maintenance. He was efficient and told me how to manage my system. He was here when he said he would be, and I appreciated that because sometimes, I have to wait around a little bit. Their promptness was excellent—A+.”

“I've used CroppMetcalfe for some heating and cooling stuff, and I've been happy with the quality of their work. I would give them an A+ rating.”

“They check our furnace and our air every year. They just come in and do the work, and then they leave. I'd give them an A+.”

“CroppMetcalfe has our heating and air conditioning contract. They schedule the appointments, they show up on time, and they do the work. I'd grade them as an A+.”

“They did the winter checkup for my furnace. They gave good service. They answered all my questions, they were confident, and they did good, A+ work. CroppMetcalfe bought out the company I was using, and I've been with them since.”

“I started using them 12 years ago, and I've had no problem with them. I called because my thermostat was making a noise. They came by later that night and checked out the thermostat and some other things. Then two weeks later, they came for my six-month checkup, and everything was fine. They were quick and polite, they came on time, and they did what they were supposed to do. I would give them an A+ grade.”

“Everything was fine, and it's always nice to see the technician—he is very pleasant. We're very satisfied, and that's why we've been with CroppMetcalfe for our heater and our air conditioning for many, many years.”

“I have a service contract on my heating and air conditioning with them; they actually subsumed another company that I had a service contract with. I've had them for a very long period of time, and I like the work that they have done. They've always done A-level work.”

“CroppMetcalfe put in my furnace, and they service it every year. I've had them for probably ten years now—they're very good. They're always on time, and they always do the job correctly. The get an A from me.”

“I think they did a seasonal check—they went through and made sure our air conditioning and heating were working well. They were professional and quick, and it was an easy experience. We've used them for a really long time because they are just really easy to work with. We think they deserve an A.”

“CroppMetcalfe did some repairs on the air conditioning unit. They did what they said they were going to do, they worked well, and they cleaned up. It's an A-level company.”

“I've been with CroppMetcalfe for 25 years. They do good work, they've sold me great products, and they've made good recommendations to me. They replaced my whole heating and air conditioning system, and they've replaced a couple of the bathroom units. They're an A+.”