6th year as a Best Pick
certified company
Based on 506 reviews
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Best Pick Guarantee
Verified License(s)
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6th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services.
Company History
The company was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since.
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as the 2011 Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
MD HVAC 01-2367
Areas Served
Montgomery, Howard, Anne Arundel, Prince George's
A selection of 506 homeowner reviews:
“I have been serviced by CroppMetcalfe for over 25 years and maintain an annual service agreement. Their response to regular service as well as emergencies has been the best you can expect. I do not plan to change from this provider—A+.”
“We received top-notch service from CroppMetcalfe. They arrived punctually; quickly and efficiently removed our HVAC; and installed a new system. We could not be more satisfied.”
“We have used them for about ten years and have always been very pleased with their service and staff. The first time that we used them was for an installation of a ductless heating and cooling system. The entire experience with this company is very positive—A.”
“The service person notified me before he arrived so I was ready. He was very professional and answered all of my questions.”
“They replaced the HVAC unit. I'd give them an A.”
“I had my annual maintenance cleaning for my homes HVAC unit. I am happy with the service and have nice cool home during the summer heat.”
“Charlie came at 8:00 am and worked until 9:00 pm. He is very polite, pleasant and knowledgeable. He completed the installation of one new central air conditioning unit and will be back next Friday to install the second central air conditioning unit.”
“I am writing this review for my Mom for I am assisting her and it is her CroppMetcalfe account.. The first complement is for Samson M.. He did the A/C Maintenance Check. He was very professional, well spoken, polite, and did an excellent job with checking the furnace. The second complement is for (Charles) Chad R. He did the return call. He too was very professional, well spoken, polite, and did an excellent job with checking out why the A/C was not cooling and it gets very hot at night. I thought I checked the vents for summer but when Charles checked the vents were closed upstairs and opened in basement. He also scheduled to have a home performance test. The third complement is for Jonathan F. who performed the Home Comfort Test. He did a great job with explaining everything to my Mom, professional, well spoken, polite, and did an excellent job with checking out the whole house and put together an excellent report of what was wrong and what needed to be done. Please thank all 3 men for their time and help with an A+.”
“Most recently, they repaired my A/C unit. They've just done repairs for me. The service is excellent, they're on time, they're very thorough, and they make sure that they get it done. I don't have any complaints about them. I had an issue with one of the boards going up in my unit, and they came out and replaced it. It took them a minute to figure out, but they fixed it and got it going again. It was the dead of winter—really cold. They earned an A.”
“I had no problems at all with their service. I'm new to their service, and it's fine. They did heating and air conditioning. For now, it's been excellent, so they get an A grade from me.”
“CroppMetcalfe probably just did a routine maintenance on the HVAC. It went well. They've been responsive, and I've never had any problems with the work they've done. Mostly, they've just done the routine maintenance. They installed the system as well. I chose them because my son has had a positive experience with them in DC. I'd give them an A.”
“I've been using CroppMetcalfe since 1991. Right now, I have them do heating and air conditioning, and they're also doing pest control. I had a quarterly service within the last two weeks. I've had emergencies in the dead of winter, like a thermostat blowing out, and they were very responsive in fixing that even after hours. I really don't think I've ever had any complaints with them. They're A+.”
“I most recently had maintenance done on my air conditioning system. They're friendly and competent, they answer my questions, and they don't make me feel like an idiot. They do good work. There's no problem at all. In fact, they've come much faster than I've expected before. The administration and billing side is so much better than other companies. Somebody recommended them to me because they had work done at their house. They get an A+ grade from me.”
“They fixed the A/C at one of my properties in DC. I've been using CroppMetcalfe since 1991, so it's been many years of me using their service. I'd give them an A+ rating. I think they do a good service.”
“I think the job was just a semiannual service for the HVAC. They were fine. They were on time, and it was good—there's nothing bad. I find their staff to be friendly, knowledgeable, and overall great. We chose them about a year and a half ago, and they've done some other work for us. They're A+.”
“They do the maintenance for our air conditioning and heating system, and they do one other property, too. We've used CroppMetcalfe for 27 years. It's an A+ for them.”
“They take care of my furnace and air conditioning. They installed it, and they do maintenance. The job goes very well with them. They're good. They know what they're doing, and everything is good on the billing side. They've always been good—A+.”
“CroppMetcalfe did a good job. I have a contract with them for air conditioning and heating, and they installed a new furnace, a new air conditioner, and a new hot water heater. They've done a considerable amount of work for me. I can always get somebody on the phone, and I can get them to show up when they say they're going to show up—that's very important. They're courteous and competent, and they seem to know what they're doing. I think a friend recommended them to me. They deserve an A.”
“I've had a service contract with them for years. They come two times a year to do my air conditioning, and sometimes they do other things, too. I'm very pleased with them. The people that they have working for them are very good. They come on time, and they do a good job. I have no problems at all, and that's why I've continued with them. I feel the same way about the billing and the office. I've been a customer of theirs for a long time. More recently, I've used the newer services that they have, like plumbing. I'd rate them as an A. They're fine.”
“They're reliable. They installed my air conditioner, and I've been using them for maintenance for many years. They probably installed my water heater, too, but that was months ago. I'd give them an A.”
“They serviced the air conditioners in my house for the summer season. They're competent and honest. I have no issues with them. They're on time, and they call ahead of time—I've never had any issues with them on that. CroppMetcalfe gets an A grade from me.”
“CroppMetcalfe does a lot of work for us. They maintain our air conditioning system, so they're here annually for that. They're very professional, they come on time, and it's easy to make an appointment. They clean up, and they do exactly what one would hope. They're an A.”
“I have a yearly service policy with them on my heating and cooling and my heat pump. They did the install for me. I've been using them for many years, and I'm very pleased. They've always been reliable and responsive. They mostly do basic service. I think once over the years, we had an emergency call when the outside unit froze up, and they came out and took care of it quickly. I'd rate them as an A.”
“They do maintenance every six months for HVAC stuff. They seem to know what they're doing, and they're timely. I've been using them for 12 years. I'd give them an A.”
“It was great. The last job was back in the winter. The furnace stopped working, so they came and replaced a motor, I think. I have a contract with them for my HVAC, so they do all of that work. I would say that CroppMetcalfe gets an A.”
“They had to replace one of the compressors in the air conditioning system. They've always done good work. I found out about them because they purchased the previous company that we were using for air conditioning. They get an A from me.”
“I was happy. They came out here for two different things over a period of two weeks. The guy serviced the air conditioner. I found out about them from a recommendation, a long time ago, from a friend. They're an A-rated company.”
“We've been their customers for 37 years. They do maintenance on our furnace and air conditioning system. I think they're pretty reliable, and they give good service. They do what they say they're going to do, and they do it well. The workers are very polite and careful. We always have good experiences. I'd give them an A.”
“We have a policy with CroppMetcalfe for air conditioning and heating maintenance. They're very good—no complaints. I've had a contract with them for more than ten years. They do HVAC work for me. I'd recommend them. An A rating is fine.”
“They're polite and thorough, and they know their business. They mostly do HVAC. I think they took over the company that we were using before. I would recommend them, and I'd give them an A grade.”
“I like that they're efficient and that they do a great job. They come out to do the air conditioners and change the filters. I would recommend CroppMetcalfe.”
“They're really honest and very helpful. I trust their judgement—it didn't seem like they were being shady. I have a contract with them, so they came out to do work on some of the A/C units in my condo building. After they came and did some work, I decided to get an insurance policy for the A/C units. I've just started with them, so I've been using them for less than a year. They're a grade-A company, and I have no complaints.”
“CroppMetcalfe worked on our air conditioners for 15 to 20 years, and they just put a new air conditioner in. They're very efficient, they come when they're called, and they know what they're doing. I would recommend them. I'd give them an A.”
“They were professional and on time. They've done several things, including general HVAC work. The company gets an A.”
“About three weeks ago, they came to look at the air conditioning again because it wasn't working. There was one visit where the problem wasn't solved right. I called them back, and eventually it got solved. Overall, they've been very good in terms of customer service. My brother used them, and I've used them for years.”
“They have a service contract, so they're actually coming out soon. They're reliable. I haven't had to call them back for an issue. I think CroppMetcalfe was recommended to us by the builder who built the house. I'd give them an A.”
“They installed an outdoor air processor, and they do regular maintenance. They were very professional. I first heard about them when they were servicing some other buildings in our complex. I would recommend them to other people. They get an A.”
“They always do my routine maintenance. I call them and schedule it, and they come out on time and get the work done in a timely manner. I've had a contract with them since I've had the house, and the house is almost 20 years old. If somebody needs help with their system, I have no problems with recommending CroppMetcalfe. They earned an A.”
“They contact me when it's time for my service, and they come when they say they're going to come. They're very polite, and they do a good job. I have an annual contract with them. I've been using them for several years. We used them when we moved a couple of years ago, and I had used them for at least three or four years at my old house. They're an A.”
“ Most of the technicians are very professional, and when they don't know how to handle something, they come back and bring someone who knows. There are different degrees of expertise. We had a very bad installation from another company, and CroppMetcalfe reinstalled everything and ended up making everything work. They also did some plumbing work. I have an annual contract with the heating and air. I've used them for about 17 years. I would absolutely recommend them.”
“CroppMetcalfe is excellent. We've used them for years. We think they're terrific and very efficient, and the quality of their work is excellent. They installed a new furnace, and we're very pleased.”
“We have an annual maintenance contract for CroppMetcalfe to service our heater and air conditioner. I'm very happy with the staff; they're courteous and timely, and they have provided excellent service. It's very good all around. They get an A+ grade.”
“They got it heating and cooling properly. I can make adjustments to the thermostat, and it's terrific. I'm lucky that I go with CroppMetcalfe—I won't go to anyone else. We've been with them for eight to ten years. They're a very good company, and everything's great. I'd give them an A+.”
“They put in a new furnace and a new condenser for the air conditioner. They're great. I'd rate them as an A+.”
“We've always used CroppMetcalfe since we've been in the house. They service the heating system and do my regular winter maintenance. He was efficient and told me how to manage my system. He was here when he said he would be, and I appreciated that because sometimes, I have to wait around a little bit. Their promptness was excellent—A+.”
“I've used CroppMetcalfe for some heating and cooling stuff, and I've been happy with the quality of their work. I would give them an A+ rating.”
“They check our furnace and our air every year. They just come in and do the work, and then they leave. I'd give them an A+.”
“CroppMetcalfe has our heating and air conditioning contract. They schedule the appointments, they show up on time, and they do the work. I'd grade them as an A+.”
“They did the winter checkup for my furnace. They gave good service. They answered all my questions, they were confident, and they did good, A+ work. CroppMetcalfe bought out the company I was using, and I've been with them since.”
“I started using them 12 years ago, and I've had no problem with them. I called because my thermostat was making a noise. They came by later that night and checked out the thermostat and some other things. Then two weeks later, they came for my six-month checkup, and everything was fine. They were quick and polite, they came on time, and they did what they were supposed to do. I would give them an A+ grade.”