Bay Breeze Heating and Cooling, Inc.
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Bay Breeze Heating and Cooling, Inc. has received 4.9 out of 5 stars based on 310 customer surveys.
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6th year as a Best Pick Call
"Bay Breeze was started with the main focus to deliver 100 percent customer satisfaction. We continue to provide an immeasurable value in the services and quality products that we offer, and we will continue to take care of the customer first. Our dedication is your peace of mind."

Ryan Butler | Owner & President
Company Information
Services Offered
Bay Breeze sells, services, and installs air conditioners, air source heat pumps and geothermal heat pumps, oil and gas furnaces, boilers, ductless units, and indoor air quality products. The company also offers maintenance contracts.
Warranty
Bay Breeze offers a double lifetime workmanship warranty on all equipment installations and a one-year parts-and-labor warranty on all service parts installed.
Company History
The company was established in 2001.
Distinctions
Bay Breeze is a Trane Comfort Specialist.
Additional Information
The company services and repairs all equipment brands and models and installs primarily Trane equipment and Mitsubishi ductless units. Bay Breeze also offers green products, such as ClimateMaster geothermal heat pumps, tankless water heaters, and heat pump water heaters.
Licenses
MD HVAC 02-2798
Areas Served
Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

Compiled Score:

Bay Breeze Heating and Cooling, Inc. has received 4.9 out of 5 stars based on 310 customer surveys.
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Grade
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Date Collected
Review by
10/20/2017

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10/19/2017

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Review by
10/11/2017

“Very professional, new unit works like a champ.”

Review by
06/09/2016

“Bay Breeze Heating and Cooling did work for me last year. They were really good.”

Review by
06/09/2016

“They came out when they said they would and they got done what had to be done. They did repairs for me. I would give them an A.”

Review by
06/09/2016

“They finished the work on time and everything was fine. They were replacing a system for me. I'd say they're an A.”

Review by
06/09/2016

“They have a good product, they put it in on time, did it correctly, and I haven't had any problems. They replaced the furnace and air conditioner. They get a triple A, an A+ will work.”

Review by
06/09/2016

“They showed up, did what they said what they were going to do, and they were clean and neat. They were servicing our A/C unit to start it up for the season. I would give them an A.”

Review by
06/09/2016

“They're reliable, have great expertise, and know what they're doing. Over the years, they've done several installations and maintenance. I would give them an A.  ”

Review by
06/09/2016

“They're very friendly and they 're very prompt. The work they do is very good. They seem to have reasonable prices and all that good stuff. They've done repairs and they've done installations for us. Well, one installation and other repairs for us. I would give them an A.”

Review by
06/09/2016

“They were good giving me an estimate and writing it all out so that I understood what I was getting. When they came as promised, the men installed it without problems, which was very neat. They were doing an installation. They're an A. I was going to get a pan for underneath the unit, and when I went to check at the end they had forgotten to put the pan underneath. It is a basement, so it wasn't a necessity but it was supposed to be part of the deal. I didn't make them take it all apart to install the pan but I was disappointed that the pan wasn't there, so that was the only thing. I hadn't checked sooner while they were in the middle of the job and noticed it, and by the end it would've meant them taking apart everything to do it, and I didn't make them do that. I'd recommend them extremely.”

Review by
06/09/2016

“We love Bay Breeze very much. Their work is very good and we think they're a terrific company. They are courteous, they were on time, and they did good work. They were helpful, the people were nice, and we just think they're very good. A few years ago they put in a whole new air conditioning system and heating system for us, and they've done other work for us too. I'd give them an A. ”

Review by
06/09/2016

“Every time I called, I always had a problem it seemed. By the time the tech left, I not only had the problem solved, but he also gave me a lot of information that was helpful to me in the future. They have just done repairs, and one time when I initially moved in it was a cleaning. I would definitely give them an A. I would be extremely likely to recommend them and I already have.”

Review by
06/09/2016

“I had a positive experience with them. They did the work at a reasonable price. I think they might have replaced a system. I had two of them done on two properties. I think they actually replaced a unit, I'd have to check my records. I'd grade them an A. I would likely recommend them.”

Review by
05/30/2016

“They're an excellent company. Good follow up, quality work, and very responsive. They installed a new unit, and then I contracted with them to do my spring and fall follow up check. They've been doing it for several years now and it's a comfort level that they provide, so it's good. I would give them straight A's. I have recommended them. ”

Review by
05/30/2016

“The last time we called them and they came, they did a fine job. I give them an A. We used to have them before, and then something happened that wasn't pleasant, so we parted ways. We called them when we hadn't done anything, so when we did have a problem--in the meantime it had changed ownership--we called them, and it turned out just fine. I'd like to have them again to make sure this experience was as good as another experience would be. We were happy with the service.”

Review by
05/30/2016

“I think they did our air conditioning or something. We actually switched to them from a different company that we had really bad service from, and we were happy with Bay Breeze Heating & Cooling. They came out to do a repair but I believe we switched for them to be our annual provider now. They're an A. They actually went and found our warranty information for us to save us some money, which they didn't have to tell us about. I would recommend this company.”

Review by
05/30/2016

“They haven't come by yet, they're coming over next week. They've done work for me in the past, I've been with them for 15 years. I've been there when Mike was there working for another company and I went with Mike. I've been there since the 9's. They're my buddies, it’s been a long time. I'd give them 1's. Karen and all of them in there are very fine people, and even their workers that they hire are good. I've never had a problem, never.”

Review by
05/30/2016

“They did work a while ago. I think I did have a positive experience, but it's been so long ago I don't remember. I remember that I wanted to call them again, they were a recommendation from a neighbor though. It was not a bad experience. It was not an annual checkup, at least I don't remember it being one, and I think it had to do with the humidifier. I'll give them an A. I figure I really would've remembered if it was negative.”

Review by
05/30/2016

“They were very good. Everything's good. I don't remember when they did the work. It was back in September. I don't remember anything bad about it, so let's just give them a very good grade. I think I would recommend them. They were very good, no complaints.”

Review by
05/30/2016

“Their technicians are always very friendly and helpful. They've done both repairs and a new installation, the last thing they did was just a check up kind of thing. I would give this company an A+. I would definitely recommend them.  ”

Review by
05/30/2016

“They treat you like family. Right now they are doing annual checkups but they did install the new unit, and now I'm on annual plan. They come twice a year. I say they're an A.”

Review by
05/30/2016

“Everything was great. They were just great to work with. No repairs by them, I got a new air conditioner. They're an A. I've already had them come out and quote me on another one. ”

Review by
05/30/2016

“Bay Breeze Heating & Cooling came out and serviced my air conditioning unit. The foreman who helped me was good. I'd give them A.”

Review by
05/30/2016

“Actually, I had a yearly service from them. Their last visit was just a check up. I would give them an A, A's across the board.”

Review by
05/30/2016

“I use them all the time. The work is fine. I'd give them an A, I've had no problems.”

Review by
05/30/2016

“They installed a system, they put it in. I would give them an A.”

Review by
06/05/2015

“I've been with Bay Breeze since they started, and I trust them, so I stay with them. They're my heating and air conditioning maintenance company. I knew the owner when he was with another company, and they did my equipment at my other house, so I stayed with them. I'd give them an A.”

Review by
06/02/2015

“They are fantastic. It's family-owned they are very good. Excellent. My daughter had them install an air conditioning and heating system and was very pleased. She recommended them to us. They had come out and they put a vent in our laundry room which we didn't have and then they came out another time and installed a thermostat for the air conditioning unit. I would say that they are highly recommended. I would give them an A.”

Review by
05/29/2015

“We've been with Bay Breeze since Mike first opened the company, and we've always been very pleased with them. They are very efficient, and they are always on time. If you have an emergency, they are there. They are very clean—they put shoe covers on when they come in. They are very friendly and very efficient, so we have been pleased through the years. They’re A+.”

Review by
05/29/2015

“They always show up when they're supposed to, and they do a great job. I would give them an A.”

Review by
05/29/2015

“Their technicians are great, and they are always on time. They're great—I've used them many times. I'd give them an A+.”

Review by
05/29/2015

“I've used Bay Breeze for over ten years now, and I've had no issues whatsoever. I would give them an A. I had them install an entire heating and air conditioning system, and I've started doing the semiannual maintenance with them.”

Review by
05/26/2015

“They were out for my spring checkup. The technician was very nice—he always is. So far, they've stood up to their contract. They go over everything to make sure it's working. I've been with Bay Breeze a long time, and they've done an excellent job in my book. I’d give them an A.”

Review by
05/26/2015

“They are punctual; they are here when they say they will come. When they are here, they work speedily and cleanly, they answer questions, and then they are off. I think that is all you can expect as a customer. They come here for the annual maintenance. The compressor's outside, and they have to go around the corner of the house in order to inspect it. They also change the filter if it's necessary. We try to maintain the equipment as well as we can, but it's nice to have a professional come in and see that you're doing the right thing. They get an A from me.”

Review by
05/20/2015

“I called them for a service. They took care of it. I used them back in 2005 and they put in a new HVAC system for me. It was very good. It was a very good service. I was happy with it. I called them back last year for minor service on a different unit. They fixed it for me, I paid them, and they said it was not going to last too long so I might want to think about changing it. They came to give me an estimate and in the meanwhile I said I'd try another estimate. The other estimate was half the price they gave me. I will not use them again. They get a D.”

Review by
05/20/2015

“They're outstanding people. They helped with any questions that I had, they're very clean and efficient, and they're courteous—like a family-owned business. They helped with my loan, and they were understanding. They've also done my brother-in-law's, my sister's, and my mother's houses after mine. They also do mobile homes and work on stuff that's not theirs. They've done maintenance, and they've also installed a whole new unit. When I had a trailer, they came and did the maintenance on it, and when I moved, they as far out as I moved because I'm a reliable customer. They serviced it for about a year, and then I got a whole new unit. They made it affordable. I would give them an A.”

Review by
05/20/2015

“They did a great job. I complained about the initial installation about five years ago; when I heard the system operating in the winter, it was making too much noise. Five years later, I went outside in the winter, and the system turned on and went into defrost mode, and it was really loud. So I called Bay Breeze, and I said, ‘You know, this is terrible. The machine is not working right, and I know you're not going to do anything about it, but I'm just calling you to let you know I'm still aware and I don't like the way I was treated five years ago.’ Within ten minutes, they called me back and said, ‘We're going to replace the compressor.’ And the unit that they installed is quiet. I think I would give them an A.”

Review by
05/20/2015

“They were wonderful. They're really responsive—communication to me is really important. They come on time, they do what they tell you they're going to do, and they’re thorough. They were terrific. They did the installation of our heating and air conditioning units several years ago, and then we elected to get a contract, so they had to come out to do some inspection work, and they were great. Since I have no complaints, I would give them an A.”

Review by
05/20/2015

“I have another appointment scheduled with them in a couple of weeks. They're very prompt and thorough, and they didn't try to upsell me. They were pretty honest with me about my system, so I appreciated that. Years ago, I used them for some problems we were having with the unit, and since then, it's been primarily maintenance work. I've been using Bay Breeze for about eight years. I would give them an A+; I didn't have any problems with their work at all.”

Review by
05/20/2015

“We’ve used them several times over the course of the ten years we’ve owned the house. Based on what they did, I feel fairly certain that they never padded it with anything we didn't need to do. We had a heat pump and an air conditioner, and we had several coils burn out in the heat pump. One time, they came out and only charged us for a service call; they said we had just forgotten to change the filters, and they didn't try to charge us for anything else. They get an A+. They did a nice job.”

Review by
05/20/2015

“They're very responsive, they get the work done well, and they have always been able to take care of the problem. They're good people. They've put in a new condenser for the air conditioning, they’ve had to replace a pump, and they’ve done an inspection. They just take care of things. They're very professional and very good. I've been using them for about ten years, and I'd give them an A. Their work was very good.”

Review by
05/20/2015

“They're usually up front, they tell you what they're going to do before they do it, and they're usually out here when they say they're going to be. We've always been happy with their service. We've been with them for many years. They do maintenance for me, and they've done installation and emergency work, too. When our air conditioning went completely out, they came right out. I would give them an A+.”

Review by
05/20/2015

“It was fine. I've just used them for years. They do maintenance for me. I just had one episode where things got backed up and we had a little bit of a water leakage and they said that could've been preventable, so I have no idea. I'll call it a B. They're just not as good with the details as they used to be.”

Review by
05/20/2015

“They are excellent. They do everything they can, they're very courteous, and they do a great job. They take care of my heating and cooling systems. I have maintenance contracts with them. They do a great job. I've been with them for about two years, and I would give them an A+.”

Review by
05/20/2015

“Bay Breeze is great. I like their response time. They’ve done maintenance for me for ten years. I would give them an A.”

Review by
05/20/2015

“They were friendly. They did a new installation and did some repairs on it before the warranty ran out. I've been working with Bay Breeze for a few years, and I'd rate them an A.”

Review by
05/20/2015

“They're prompt and they get the job done at a very reasonable price. They've done installations. I've been using them since probably 2009. It was definitely an A+.”

Review by
08/11/2014

“Bay Breeze did fine. There's a little work that needs to be done during the follow up. I would recommend them. They did an annual inspection. They cleaned up after themselves. I'd give them a B.”

Review by
08/11/2014

“I think Bay Breeze Heating did a great job. We had a problem with one of our air conditioning units, and they fixed it in the least inexpensive way. We used them before, they always do a really good job, and they charge reasonable prices. Their customer service is excellent. They cleaned up after themselves. I would grade them an A.”

Review by
08/08/2014

“I have used Bay Breeze more than once. Their friendly people; they know what they are doing, reliable. The most recent visit was maintenance. I would grade them an A. It's easy to get an appointment.”

Review by
08/07/2014

“Bay Breeze did season maintenance. I would continue to use them. I'd give them an A.”

Review by
08/07/2014

“Bay Breeze gave us options. We had problems with our air conditioning. We need to get a part fixed on it but we didn't absolutely have to keep the air conditioning running. Even though we haven't completely resolved the issue, they did find a way to help us out so we didn't have to pay that kind of money right away. It was a positive experience because they found a way to help us out for now. They had installed the unit originally. I would hire them again if needed. I'd give them a B+. I would recommend them.”

Review by
08/06/2014

“They thoroughly checked the system out. It was my first time using their company and, based on my experience, I would use them again. I'd give them an A.”

Review by
08/05/2014

“Bay Breeze got our heater to work. I'd give them a B+. I would recommend them. I would let others know they are dependable.”

Review by
08/04/2014

“They do what they need to do and do it well. They come when they say when they're coming, and I haven't had any problems with my heating and cooling. They have done both a heating and cooling inspection and cleaning. I have been using them for ten years. I'd give them an A+.”

Review by
08/04/2014

“I liked the customer service. I called them, I didn't have an appointment, and they made an appointment for me. I called them out the first time in January and then in the summertime. They remembered me and sent out the same technician that came out initially. I had my gas and humidifier on, and in the wintertime, it got so cold that the line froze up—that would’ve turn the heat off for me. They showed me how to keep it from freezing. In the summer time, he came back out and hooked those lines up for me again. By coming out and doing such a great job, I decided to have maintenance plan with them for my services. Everything has held up good. I would refer them to a family member or friend. I'd give them an A+. The technicians were good, professional, and courteous. They seemed to know what they were doing and came right in.”

Review by
08/04/2014

“Bay Breeze fixed my air. What made my experience positive was that they went beyond what they came out to do and they did a couple extra things and didn't charge me for it. They found some things that they could quickly fix. It was my first time using them. When I initially called them, it was easy to schedule with them. I'd give them an A+.”

Review by
07/31/2014

“Bay Breeze did a good job; they scheduled the work; they did the work on time; they did a professional job; they cleaned up after themselves, and gave me a good description of how to use the equipment when they were finished. They followed up about a week later with a home visit to make sure everything was working. I would grade them an A+.”

Review by
07/31/2014

“The guy came over, checked out the system, told us what was wrong, took care of it. He was very informative. The quality of the work was great. They fixed my A/C. This was my first time using them. I would grade them an A+.”

Review by
07/31/2014

“I don't have Bay Breeze anymore. It was a routine service call. I would grade them a B-.”

Review by
07/31/2014

“They did a good job. would grade them a B+”

Review by
07/31/2014

“I didn't have any problems. That was my first time using the company. I would grade them a B. I would recommend the company. I really didn't have any problems.”

Review by
07/30/2014

“Bay Breeze is excellent. They did a heat pump. I liked the quality of the work and the quality of the technician. The work is excellent, and the people are excellent, too. I would absolutely use them again—they’re A+.”

Review by
07/30/2014

“Bay Breeze was wonderful. They definitely went above and beyond my expectations. They came out in the middle of the night to fix a problem with my HVAC unit. The owner actually ended up coming out when the problem wasn't resolved. I've used them twice, and I would recommend them. I would grade them as an A+.”

Review by
07/30/2014

“Bay Breeze shows up on time; they're very efficient; they're very knowledgeable. They knew what they were doing. We've had other heat pump installed before and it's not been so pleasant. We actually have used them before because they had to fix all of the duct work that was in the attic. When it was originally put it, it was never sealed properly. They put in a new heat pump. The workers were fine. I have already told people to go with Bay Breeze if they're going to get a new heat pump. I would grade them an A.”

Review by
07/29/2014

“I generally have a very positive experience with Bay Breeze. The last time, however, I think there was a misdiagnosis by the technician. I had a problem with the air conditioning and Bay Breeze indicated there was a leak in the compressor. I happen to remember I had a home warranty and I told them I wanted to check with them to see if it was covered. I did and the leak was actually in the line leading to the compressor - not the compressor itself. I began using them twelve years ago. I initially chose them because they were very convenient. They actually put in a new furnace for me which I was very pleased with. I'd give them a B, based on my last experience. I would recommend them.”

Review by
07/29/2014

“I found Bay Breeze Heating and Cooling in Best Pick Reports and am very pleased with having made the association. I asked them to initiate a long-term maintenance program on my HVAC equipment. They moved right in, made their first annual inspection, and checked out the gear. I did have a leaky valve within a month and called them up. They came right in and fixed it. Everything is holding up well. I'd give them an A+. They got here immediately to help me out.”

Review by
07/29/2014

“Bay Breeze did a fantastic job for me—they always do. They installed the furnace originally. Most recently, they replaced my air conditioning unit and charged up my heat pump. Everything works great and is in good shape. They cleaned up everything after they were finished. You couldn't even tell they were here. I'd give them an A.”

Review by
07/28/2014

“Bay Breeze put in an additional A/C unit and ductwork. If I have a problem with any other A/C units, I call them, and they are quick. I would recommend them. Our contractor did most of the basement refinishing, and Bay Breeze was the A/C contractor that they used. I had to do some other things, and I called them back. I'd give them an A+.”

Review by
07/28/2014

“What made my experience positive with Bay Breeze was that they did what they said they were going to do. The technician was easy to work with and answered my questions. They didn't try to upsell me something. I've used them multiple times. I'd give them an A. I'd let others know they do good work and are responsive.”

Review by
07/28/2014

“Bay Breeze was outstanding. My A/C unit had gone out on me, so it was an emergency call. It was after hours, so I had to leave a message on their emergency voicemail. They got right back to me within 15 or 20 minutes, and they had a technician to the house within the hour. The communication with the crew was excellent. I'd give them an A+.”

Review by
07/28/2014

“They were easy to get along with. They tell you what the problem is, without trying to trick you. My A/C went up, and they replaced it. This wasn't my first time using them. I'd give them an A.”

Review by
07/28/2014

“I've been dealing with Bay Breeze for the past 14 years. They put in my A/C unit, and they have been maintaining it ever since. They gave me a good price on it—they beat everybody else's price. I would recommend them. I'd give them an A+.”

Review by
07/28/2014

“Bay Breeze put an A/C system in, and the quality of work was fine. I liked their timeliness and cleanliness. The workers who came out were pretty courteous, and the customer service was good. They were reliable and did a good job. It’s an A+ for them.”

Review by
07/28/2014

“They did everything on time, and they did what they said they were going to do. I would recommend their service. I found out about them through a neighbor. Everything they did was by the book and done the way it should be done. I'd give them an A.”

Review by
07/25/2014

“Bay Breeze has been doing work for us for 15 years. I'm a contractor, and they do all my work for housing and remodeling plus my own personal home. I definitely like them—the customer service is good. I'd give them an A+.”

Review by
07/25/2014

“Bay Breeze came out and serviced the air conditioner this week, and everything is holding up fine. They installed our heat pump for us several years ago, so that’s how we found out about them. I'd give them an A+.”

Review by
07/25/2014

“I liked Bay Breeze’s response time and the call back. They replaced a heating igniter. The time frame was excellent, and the workers were friendly and very professional. I'd give them an A+.”

Review by
07/25/2014

“I've been very satisfied with Bay Breeze. They cleaned our furnace and air conditioner. Communication with the crew was fine. I'd use them again, and I would recommend them. They’re A+.”

Review by
07/25/2014

“Bay Breeze does great work. We use them a lot for our business as well as our personal needs. The technicians are great, and the quality of work is good. I'd recommend them—A+.”

Review by
07/25/2014

“The last service they did was OK. They didn't do much for $99. They cleaned out the filters for the air-clean effects air filters and looked around at the compressor. They initially installed our central air conditioning about 7-8 years ago. I don't think I would recommend them. I'd give them a C. Their employees had a lack of knowledge. We had some issues there and issues with the equipment. I've had issues with everything they installed. At some point in time, they had to come out and be replaced or adjusted.”

Review by
07/24/2014

“I've had them for several years now. I brought them in after I lived here just a year and the main part of my supposedly brand new air conditioner stopped working. I had a contract with the people that had installed the equipment to — it was the beginning of a three-day weekend, triple digit heat, the guy that — I can't remember the name of the company I had before - but they're the ones that installed the air conditioners in this building when it was built. Said he was going to have to order a part and he called me back on Tuesday to let me know when he could come out. I said wait a minute; wait a minute. I'm looking at three days at 104 degrees here, and that's the soonest you can do it? I decided to call my neighbor who said if you ever want to get a really good company, I'm going to tell you who I've been with for years. That's how I got the name of Bay Breeze. The guy that would come out and do my neighbor's stuff. That guy came out the same day, the end of the day. It was a Friday. He called and found out there was a part that he needed, wherever you keep parts, he said I'll come back tomorrow morning; I'll pick it up, I'll come back and put it in in three, four days in this heat and he did. I immediately went with Bay Breeze and I've been with them ever since. That's the company they are. I would grade them an A+”

Review by
07/24/2014

“I've been with Bay Breeze before they were Bay Breeze. The service has always been good. I haven't had any problems but they come here regularly in the fall and spring to winterize and get the system ready for the summer. I had no complaints whatsoever, obviously, you know as I've been with them for 18-20 years. The last time they were here, they got the system ready for the summer. I'd give them an A.”

Review by
07/24/2014

“I thought they were excellent. They did really good. They're very good. Everything has held up. I would use them again. I would grade them an A+”

Review by
07/24/2014

“I get the annual spring and fall every year. I would grade them as an A.”

Review by
07/24/2014

“Bay Breeze did great all the way around. I had them years ago put a unit in for me. I'd recommend them to others. I'd give them an A+.”

Review by
07/24/2014

“What made my experience positive with Bay Breeze was that there were a lot of problems which continued but they didn't charge additional fees. For what was going on, the cost was reasonable. I would recommend them. I just looked them up. I'd give them an A.”

Review by
07/23/2014

“Bay Breeze is excellent. I’ve been with the company since its inception. They replaced my entire heating system, and they service it every six months. The technician was very nice, and the office staff was wonderful. I’d give them an A++.”

Review by
07/23/2014

“I haven't had any trouble. They came and installed and I haven't had any trouble with the device they put in. This was my first time using them. It was a heat pump for our sunroom. This was my first time using them. They were replacing our previous unit. I would grade them an A+”

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