Bay Breeze Heating and Cooling, Inc.
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Bay Breeze Heating and Cooling, Inc. has received 4.8 out of 5 stars based on 113 customer surveys conducted through GuildQuality.
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8th year as a Best Pick Call
"Bay Breeze was started with the main focus to deliver 100 percent customer satisfaction. We continue to provide an immeasurable value in the services and quality products that we offer, and we will continue to take care of the customer first. Our dedication is your peace of mind."

Ryan Butler | Owner & President
Company Information
Services Offered
Bay Breeze sells, services, and installs air conditioners, air source heat pumps and geothermal heat pumps, oil and gas furnaces, boilers, ductless units, and indoor air quality products. The company also offers maintenance contracts.
Warranty
Bay Breeze offers a double lifetime workmanship warranty on all equipment installations and a one-year parts-and-labor warranty on all service parts installed.
Company History
The company was established in 2001.
Distinctions
Bay Breeze is a Trane Comfort Specialist.
Additional Information
The company services and repairs all equipment brands and models and installs primarily Trane equipment and Mitsubishi ductless units. Bay Breeze also offers green products, such as ClimateMaster geothermal heat pumps, tankless water heaters, and heat pump water heaters.
Areas Served
Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
3350 A Patuxent River Road
Davidsonville, MD 21035
Hours
Mon
8:00 am - 4:30 pm
Tue
8:00 am - 4:30 pm
Wed
8:00 am - 4:30 pm
Thu
8:00 am - 4:30 pm
Fri
8:00 am - 4:30 pm
Sat
8:00 am - 3:00 pm
Sun
Closed
Licenses
MD HVAC 02-2798

Compiled Score:

Bay Breeze Heating and Cooling, Inc. has received 4.8 out of 5 stars based on 113 customer surveys conducted through GuildQuality.
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100
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10
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/13/2020

“Everyone that we dealt with was professional, courteous, knowledgeable, up front about costs and work that was needed. The way every company should be.”

Review by
01/12/2020

No review comments provided

Review by
01/12/2020

“Dave (installer) always strives for minimal intrusion into the finished structure”

Review by
12/18/2019

“The whole team is outstanding. I've been with them for years. They took care of my mother and sister's needs. They are our family's HVAC company.”

Review by
12/18/2019

“Ryan was awesome; he designed what I needed.”

Review by
12/18/2019

“Bay Breeze Heating and Cooling, Inc. met or exceeded my expectations in terms of timeliness. It was performed on time and quickly.”

Review by
12/06/2019

“They have all been great.”

Review by
12/04/2019

“I was most satisfied with the communication.”

Review by
12/03/2019

No review comments provided

Review by
12/03/2019

“They have excellent customer service.”

Review by
12/03/2019

“I would like to recognize them for bringing out a standing air conditioner to make sure I was comfortable throughout the process.”

Review by
12/03/2019

“I would like to recognize my technician for his exceptional service. He was great.”

Review by
11/29/2019

No review comments provided

Review by
11/26/2019

No review comments provided

Review by
11/24/2019

“Service Technician Justin Page is outstanding! Efficient, expert, courteous, timely, and communicative. I can always count on Justin to effectively complete regular maintenance of my HVAC system and, if necessary, identify cause of a problem and complete the job effectively.”

Review by
11/24/2019

No review comments provided

Review by
11/20/2019

“All technicians that come out are outstanding.”

Review by
11/20/2019

No review comments provided

Review by
11/20/2019

“I would like to recognize Sheri for her exceptional service.”

Review by
11/19/2019

No review comments provided

Review by
11/19/2019

“Office staff.”

Review by
11/19/2019

“They were really great on the phone. They showed up on time. They always do a good job.”

Review by
11/19/2019

No review comments provided

Review by
11/19/2019

“They did a great job.”

Review by
11/19/2019

No review comments provided

Review by
11/19/2019

“Took a number of visits to solve the problem but they got a senior tech involved and figured it out.”

Review by
11/19/2019

No review comments provided

Review by
11/17/2019

“My technician for the last three jobs has been effective, professional and very pleasant. I plan on calling him in for my annual maintenance check prior to the winter months.”

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

“on time, good price, job well done”

Review by
11/15/2019

“Time efficiency”

Review by
11/15/2019

No review comments provided

Review by
11/15/2019

“They all did a good job.”

Review by
11/15/2019

No review comments provided

Review by
11/14/2019

“Kevin has been to my place a number of times for Service Work. Always Very professional. Courteous and friendly. Does a Very good job!”

Review by
11/14/2019

No review comments provided

Review by
11/14/2019

No review comments provided

Review by
11/14/2019

No review comments provided

Review by
07/27/2018

“I would recognize the young man that came out to my house for exceptional service.”

Review by
07/21/2018

“Sherrie, the sales rep, should be recognized.”

Review by
07/20/2018

“My technician was wonderful.”

Review by
07/20/2018

“It was very, very good. They did do what they said they were going to do and it was very good.”

Review by
07/16/2018

“I was satisfied with their customer service. They were very nice to work with, was professional, and helpful.”

Review by
07/12/2018

“I pay them the fee and they do my inspections. They did a great job and knew everything about the unit.”

Review by
07/11/2018

“I was most satisfied with their honesty, their ability to do it quickly and without a mess, the followup, and also the cookies that I got from them!”

Review by
07/11/2018

“I would like to recognize my service technician for his exceptional service. He was good.”

Review by
07/11/2018

“I would like to recognize the installer for his exceptional service.”

Review by
07/02/2018

“My technician who came this time, came last time, and he is nice and efficient.”

Review by
07/02/2018

“I would like to recognize the technician who came out to my home for his exceptional service. They have always been prompt to my needs and courteous. We are very satisfied.”

Review by
07/02/2018

“I can't remember his name, but the technician did a fabulous job. He explained everything very well. He was friendly and observant. I really appreciated that.”

Review by
07/02/2018

“I would like to recognize the man I spoke with on the phone for his exceptional service.”

Review by
07/02/2018

“The met my expectations in their timeliness and personable nature.”

Review by
07/02/2018

“They exceeded my expectations in all areas.”

Review by
07/02/2018

“All of them have been satisfactory and done a good job. We are very happy with them and have referred them.”

Review by
07/02/2018

No review comments provided

Review by
10/20/2017

No review comments provided

Review by
10/20/2017

No review comments provided

Review by
10/19/2017

No review comments provided

Review by
10/16/2017

No review comments provided

Review by
10/16/2017

No review comments provided

Review by
10/12/2017

No review comments provided

Review by
10/11/2017

No review comments provided

Review by
10/11/2017

No review comments provided

Review by
10/11/2017

No review comments provided

Review by
10/11/2017

No review comments provided

Review by
10/11/2017

No review comments provided

Review by
10/11/2017

No review comments provided

Review by
10/11/2017

“Very professional, new unit works like a champ.”

Review by
06/09/2016

“Bay Breeze Heating and Cooling did work for me last year. They were really good.”

Review by
06/09/2016

“They came out when they said they would and they got done what had to be done. They did repairs for me. I would give them an A.”

Review by
06/09/2016

“They finished the work on time and everything was fine. They were replacing a system for me. I'd say they're an A.”

Review by
06/09/2016

“They have a good product, they put it in on time, did it correctly, and I haven't had any problems. They replaced the furnace and air conditioner. They get a triple A, an A+ will work.”

Review by
06/09/2016

“They showed up, did what they said what they were going to do, and they were clean and neat. They were servicing our A/C unit to start it up for the season. I would give them an A.”

Review by
06/09/2016

“They're reliable, have great expertise, and know what they're doing. Over the years, they've done several installations and maintenance. I would give them an A.  ”

Review by
06/09/2016

“They're very friendly and they 're very prompt. The work they do is very good. They seem to have reasonable prices and all that good stuff. They've done repairs and they've done installations for us. Well, one installation and other repairs for us. I would give them an A.”

Review by
06/09/2016

“They were good giving me an estimate and writing it all out so that I understood what I was getting. When they came as promised, the men installed it without problems, which was very neat. They were doing an installation. They're an A. I was going to get a pan for underneath the unit, and when I went to check at the end they had forgotten to put the pan underneath. It is a basement, so it wasn't a necessity but it was supposed to be part of the deal. I didn't make them take it all apart to install the pan but I was disappointed that the pan wasn't there, so that was the only thing. I hadn't checked sooner while they were in the middle of the job and noticed it, and by the end it would've meant them taking apart everything to do it, and I didn't make them do that. I'd recommend them extremely.”

Review by
06/09/2016

“We love Bay Breeze very much. Their work is very good and we think they're a terrific company. They are courteous, they were on time, and they did good work. They were helpful, the people were nice, and we just think they're very good. A few years ago they put in a whole new air conditioning system and heating system for us, and they've done other work for us too. I'd give them an A. ”

Review by
06/09/2016

“Every time I called, I always had a problem it seemed. By the time the tech left, I not only had the problem solved, but he also gave me a lot of information that was helpful to me in the future. They have just done repairs, and one time when I initially moved in it was a cleaning. I would definitely give them an A. I would be extremely likely to recommend them and I already have.”

Review by
06/09/2016

“I had a positive experience with them. They did the work at a reasonable price. I think they might have replaced a system. I had two of them done on two properties. I think they actually replaced a unit, I'd have to check my records. I'd grade them an A. I would likely recommend them.”

Review by
05/30/2016

“They're an excellent company. Good follow up, quality work, and very responsive. They installed a new unit, and then I contracted with them to do my spring and fall follow up check. They've been doing it for several years now and it's a comfort level that they provide, so it's good. I would give them straight A's. I have recommended them. ”

Review by
05/30/2016

“The last time we called them and they came, they did a fine job. I give them an A. We used to have them before, and then something happened that wasn't pleasant, so we parted ways. We called them when we hadn't done anything, so when we did have a problem--in the meantime it had changed ownership--we called them, and it turned out just fine. I'd like to have them again to make sure this experience was as good as another experience would be. We were happy with the service.”

Review by
05/30/2016

“I think they did our air conditioning or something. We actually switched to them from a different company that we had really bad service from, and we were happy with Bay Breeze Heating & Cooling. They came out to do a repair but I believe we switched for them to be our annual provider now. They're an A. They actually went and found our warranty information for us to save us some money, which they didn't have to tell us about. I would recommend this company.”

Review by
05/30/2016

“They haven't come by yet, they're coming over next week. They've done work for me in the past, I've been with them for 15 years. I've been there when Mike was there working for another company and I went with Mike. I've been there since the 9's. They're my buddies, it’s been a long time. I'd give them 1's. Karen and all of them in there are very fine people, and even their workers that they hire are good. I've never had a problem, never.”

Review by
05/30/2016

“They did work a while ago. I think I did have a positive experience, but it's been so long ago I don't remember. I remember that I wanted to call them again, they were a recommendation from a neighbor though. It was not a bad experience. It was not an annual checkup, at least I don't remember it being one, and I think it had to do with the humidifier. I'll give them an A. I figure I really would've remembered if it was negative.”

Review by
05/30/2016

“They were very good. Everything's good. I don't remember when they did the work. It was back in September. I don't remember anything bad about it, so let's just give them a very good grade. I think I would recommend them. They were very good, no complaints.”

Review by
05/30/2016

“Their technicians are always very friendly and helpful. They've done both repairs and a new installation, the last thing they did was just a check up kind of thing. I would give this company an A+. I would definitely recommend them.  ”

Review by
05/30/2016

“They treat you like family. Right now they are doing annual checkups but they did install the new unit, and now I'm on annual plan. They come twice a year. I say they're an A.”

Review by
05/30/2016

“Everything was great. They were just great to work with. No repairs by them, I got a new air conditioner. They're an A. I've already had them come out and quote me on another one. ”

Review by
05/30/2016

“Bay Breeze Heating & Cooling came out and serviced my air conditioning unit. The foreman who helped me was good. I'd give them A.”

Review by
05/30/2016

“Actually, I had a yearly service from them. Their last visit was just a check up. I would give them an A, A's across the board.”

Review by
05/30/2016

“They installed a system, they put it in. I would give them an A.”

Review by
05/30/2016

“I use them all the time. The work is fine. I'd give them an A, I've had no problems.”

Review by
06/05/2015

“I've been with Bay Breeze since they started, and I trust them, so I stay with them. They're my heating and air conditioning maintenance company. I knew the owner when he was with another company, and they did my equipment at my other house, so I stayed with them. I'd give them an A.”

Review by
06/02/2015

“They are fantastic. It's family-owned they are very good. Excellent. My daughter had them install an air conditioning and heating system and was very pleased. She recommended them to us. They had come out and they put a vent in our laundry room which we didn't have and then they came out another time and installed a thermostat for the air conditioning unit. I would say that they are highly recommended. I would give them an A.”

Review by
05/29/2015

“We've been with Bay Breeze since Mike first opened the company, and we've always been very pleased with them. They are very efficient, and they are always on time. If you have an emergency, they are there. They are very clean—they put shoe covers on when they come in. They are very friendly and very efficient, so we have been pleased through the years. They’re A+.”

Review by
05/29/2015

“They always show up when they're supposed to, and they do a great job. I would give them an A.”

Review by
05/29/2015

“Their technicians are great, and they are always on time. They're great—I've used them many times. I'd give them an A+.”

Review by
05/29/2015

“I've used Bay Breeze for over ten years now, and I've had no issues whatsoever. I would give them an A. I had them install an entire heating and air conditioning system, and I've started doing the semiannual maintenance with them.”

Review by
05/26/2015

“They were out for my spring checkup. The technician was very nice—he always is. So far, they've stood up to their contract. They go over everything to make sure it's working. I've been with Bay Breeze a long time, and they've done an excellent job in my book. I’d give them an A.”

Review by
05/26/2015

“They are punctual; they are here when they say they will come. When they are here, they work speedily and cleanly, they answer questions, and then they are off. I think that is all you can expect as a customer. They come here for the annual maintenance. The compressor's outside, and they have to go around the corner of the house in order to inspect it. They also change the filter if it's necessary. We try to maintain the equipment as well as we can, but it's nice to have a professional come in and see that you're doing the right thing. They get an A from me.”

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