Amazing Heating & Air Conditioning, Inc.
6th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 249 Surveys
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Compiled Score: star star star star star
Amazing Heating & Air Conditioning, Inc. has received 5 out of 5 stars (A-rating) based on 249 customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"We are a family-owned-and-operated company, and our goal is to provide you with ultimate comfort in your home coupled with outstanding customer service. We take the time to listen to your needs so we can provide you with the best energy-efficient solutions to make your home as comfortable and safe as possible."

Andrew Fitzhugh Sr. | President
Company Information
Services Offered
Amazing Heating & Air Conditioning, Inc., provides service, installation, and maintenance of residential and commercial heat pumps, air conditioners, gas and oil furnaces, steam and hot water boilers, geothermal systems, ductless systems, air cleaners and purifiers, humidifiers, and whole-house generators. Amazing Heating & Air also offers duct cleaning and 24-hour emergency service.
Warranty
The company offers a one-year warranty on repairs and up to a ten-year warranty on installations.
Company History
Founded in 2006, the company serves Anne Arundel County, Baltimore City, Baltimore County, Carroll County, Harford County, Howard County, Montgomery County, and Prince George's County.
Employee Information
The company hires full-time employees who undergo drug tests, background checks, and personality assessments.
Licenses
MD HVAC 01-9917
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“It was excellent. We've used them several times. They do good work. It was great. I'd give them an A overall.”

“They were prompt and thorough and they did a good job. I would grade the overall experience with an A+. I would highly recommend them.”

“They were reliable. They were performing standard maintenance. I would grade the overall experience with an A+. They did a good job. I would highly recommend them.”

“They've been our contractor for three years now. When I did have a problem last year, the tech that came out was just great. She showed me exactly what the problem was and probably took her an hour to fix it. She couldn't have been nicer. It's an HVAC unit that's in a condo that I own. I'd give them an A+ rating overall.”

“It was a just normal semi-annual maintenance. I would grade my overall experience with an A. I would extremely likely to recommend them.”

“They were great. They did a good job. They replaced the whole unit, inside and out. They seemed knowledgeable and friendly. They did quick work. I'd give them an A rating. I'd be very likely to recommend them.”

“They were nice and prompt. They just did a good job. I'd give them an A overall. They did a great job on cleanliness and expertise.”

“Amazing Heating has just been very responsive. I would grade the overall experience with an A. I would extremely likely recommend them.”

“They're fine. They do excellent work.”

“Amazing Heating came in, got it done, and walked. Quick and easy. I got a whole new unit. I'd give them an A+ overall.”

“I've used them for two years now. I don't really remember what it was, but they've done work for me over the years. I'd give them an A+ grade overall.”

“Amazing Heating just did a maintenance check. It was fine. There wasn't anything in particular I liked. I don't have any problems with it. They're fine. I'd give them an A overall.”

“I had a positive experience with them.”

“I wasn't home. But my wife was home. As far as I know, it was pretty positive. I would definitely recommend them.”

“It was fine. I think it was fine. I would probably say an A overall.”

“The technicians were friendly and smart and helpful. Overall, I'd give them an A.”

“They were just friendly. They said they would call and schedule an appointment—they did. The guy they sent was so nice. It was an A overall.”

“My wife was home when they did the work. They seemed to come out quickly and were reliable. We had trouble with the furnace initially, and we wound up going with them and were professional and did the job. I would give them an A grade.”

“No complaints and would recommend them.”

“They were very prompt. They took care of the problems that we had in time and everyone was really nice. They were actually replacing a water heater and doing some work. They were also doing repairs on work that they had done previously. It wasn't faulty because of them, but it did need to be fixed. They came and fixed it and they were very cool about it. I would say they were an A.”

“Amazing Heating does a good job, following back up on making sure they scheduled your usual maintenance and the workers have always been nice that have come by. I'd give them an A-.”

“My experience was amazing. They replaced our thermostats and checked out our heater that had stopped working. They were prompt and very professional. I'd give them an A.”

“Amazing Heating & Air was very knowledgeable. I have a heat pump, and they fixed it for me. It was A-quality work.”

“They did a good job. We were having some issues with our air conditioner. They came in, cleaned it out, and got it working. They got the job done quickly. I'd give them an A.”

“I'm very satisfied. They installed an entire HVAC system, and they did a great job. I'd give them an A.”

“It all worked out very well, and we were very pleased. Amazing did exactly what we wanted. I'd give them an A.”

“I had a fantastic experience. I'd give them an A+.”

“They took care of what I needed done and the furnace is doing well. They gave me some recommendations too. I grade them an A+.”

“They were good. The process was easy. He just came and fixed it, so it was good. I grade it an A+.”

“They were fine. They did work really at my parent's house, my father's house. They put in a heating system and everything was fine. They were on time, cleaned up, explained everything to my sister who lives there now, and I was there when they did the work. The work was fine. I would give the guy who did the work an A. They were there when they said they were coming and he called when he was running a little bit late, but that was dealing with traffic I guess.”

“Well he came and did everything right away. Everything's working OK. They get an A because it was my sister who recommended them to me. They were on time. They were good.”

“They were good. They did a good job. They were complete and thorough. I grade it an A overall.”

“Amazing Heating & Air Conditioning fixed the problem. Their customer service was perfectly OK. I had used them on previous repairs, so I used them again. I'd give them an A. They fixed everything, and I didn't have any complaints about anything.”

“Amazing Heating & Air Conditioning did what I asked them to do, and there wasn't a problem. They're a good company. They did the work excellently to my satisfaction.”

“I've had three experiences with Amazing Heating & Air Conditioning, and the technicians were very good when they came to do the service. They explained things well and got it done quickly and easily. They've just done maintenance for me on my system. I chose them because they could come closest to the time I needed. I'll give them an A rating.”

“I liked that Amazing Heating & Air Conditioning got the work done, and I didn't have to do it. I think we had some issues with the heat pump, and they came out and had to replace the motor in the furnace or something. Their customer service was very good, and they were very polite and clean. They came in, did their work, and cleaned up after themselves. They took care of things very well. I chose them because somebody had referred me to them when we needed the work done. I'd definitely give them an A.”

“Amazing Heating & Air Conditioning did the yearly checkup on my air conditioning and heating. They did a fine job. I just started with them last winter. They came out in the winter, and we'll probably use them again closer to the winter to check the furnace as well. Everything's working fine. I had a good experience with the workers—they answered any questions I had. I chose them because the company I used before doesn't do that work anymore, and I had a home warranty with them. I'll grade them as an A.”

“We had a condensation drain clogged, and it was leading to some flooding in the air conditioning unit. It was a quick and easy fix. Amazing Heating & Air Conditioning was clean, neat, and timely. They got it done well. The workers were clean, neat, and courteous, and they got the job done quickly. I'd give them an A grade.”

“They worked on the furnace or the thermostat. I think their work was all right. It turned out to be really simple, and they were only here for a couple of minutes. I'd say they're an A.”

“I was completely satisfied. They just had to do a checkup on my HVAC unit—it was a maintenance thing. The workers were great. They were very professional and friendly, and it seemed like they knew what they were doing. I chose them based on a recommendation. I'll give them an A.”

“Amazing Heating & Air Conditioning did HVAC work for me. They seemed to do the work they promised, and the unit works, so I have nothing wrong to say about them. I think they deserve an A.”

“They fixed my air conditioning, and it's going well. They put antifreeze or something in it, and they also put in more Freon. They were, overall, on time and friendly. They fixed the problem, so I was very pleased. We went through Best Pick Reports to find them. They looked good, so we went with them. They did a good job, and I will use them again. I'll give their business an A.”

“The first guy who came made a mistake, but they sent somebody else out. I have an oil furnace, and they sent somebody right out to fix it when I called them. It was just a maintenance thing. He didn't have something aligned correctly, but they sent someone else out, and he fixed it. I was satisfied with the fact that they took care of it—it was good customer service. I chose them because there are very few oil furnace maintenance people to choose from, and I was using one company that I didn't like, so I just wanted to try somebody else.”

“Amazing Heating & Air is wonderful. They do what they say they're going to do, they call me when the person is on the way, and they do a good job while they're there. We've had a couple of air conditioning and HVAC issues taken care of. I find their customer service to be excellent. I would give them an A.”

“They've done a whole bunch of work for me. We have a maintenance contract with them to repair equipment in the HVAC system and do other good things, so we're more than satisfied. The workers are terrific; we have no complaints. They're an A.”

“The people from Amazing Heating & Air were responsive and knowledgeable. They did repairs on a nontraditional heating unit that no one else could service. I'd rate their customer service highly, and I'd give them the highest grade—they get an A.”

“The workers were kind, courteous, and professional—A+.”

“We had a hot water leak, and Amazing was the only company that could assist with this emergency situation. They turned the water off for me from the hot water heater and gave me great information. The owner of our house had a maintenance contract with them. I have to say the service they did provide was amazing, so I'd give them an A+.”

“The service was great—it really was amazing. They did a really good job. They did say they were going to come back sometime in the fall because they didn't quite finish with the heater. They worked so hard, and they worked all day. I think they worked much longer than they thought they were going to. I was going through the Best Pick Reports, and they were listed. I had dealt with a number of local companies and was not satisfied, so that's why I went with Amazing. They're A+.”

“Amazing Heating & Air Conditioning was highly recommended to us by another company that we've used for years. We were very satisfied with the work they did.”

“They did a good job when they replaced a blower. Amazing Heating was prompt, and the work was very good quality. The technician took care of the issue right away. I would grade them an A+.”

“Amazing Heating & Air Conditioning fixed some kind of motor that was burned out. The fan wasn't blowing, so they replaced the motor. It was my first time using the company. I would use them again, if needed. They get an A+.”

“They came and fixed my air conditioner, and it's been working. They were referred to me by a plumber. I would grade them an A+.”

“They came out when they said they would and fixed the problem. It was easy to schedule with them. There was an issue with the heating and cooling block, but I've had no problems since they did the work. Amazing gets an A.”

“Amazing Heating & Air Conditioning was quick to respond. My heating wasn't working, but they got everything working. They deserve an A+.”

“Amazing Heating got out there very quickly. My air conditioner was not working, and it was very hot—this was the beginning of summer. They were able to fix it the same day, and it worked out really well. I would grade them an A+. They were great.”

“The technicians from Amazing Heating & Air Conditioning were very thorough, very professional, and very helpful. They answered all my questions very promptly and very courteously. We had problems when the air conditioner wasn't working, and so they came out and fixed that. I'd say they get an A+.”

“They had to fix the HVAC unit. I liked that they were very thorough and helpful.”

“Everything worked out. They came on time and did a repair. I'd absolutely use Amazing again based on my experience. I'd give them an A+.”

“Amazing Heating & Air Conditioning takes care of our general seasonal maintenance. I picked them out of the Best Pick Reports. I've used them twice. They're A+.”

“What made my experience with Amazing Heating & Air Conditioning positive was that I got what I wanted. They performed a check on the HVAC. I'd give them an A+.”

“They repaired my A/C unit. They were prompt, quick, and friendly. I've used them multiple times for about a year. Amazing gets an A+.”

“Amazing Heating & Air Conditioning was convenient and worked around our schedule. They didn't try to upsell us, and they were really nice. We're on their maintenance plan, so everything is working well. I'd give them an A+.”

“I think we had Amazing Heating replace a part of one of our heaters or something. They were prompt, and the technician seemed to be professional in explaining the problems clearly. They already had the part, so it didn't take that long. I would grade them an A+.”

“Amazing Heating & Air Conditioning was very good. They come and do inspections also. They did an air conditioning inspection for me. Whatever they did, I was OK with it. I would use them again, and I'd recommend them—A+.”

“The work was done very well and very professionally. I would use Amazing again—they're A+.”

“We were transferred over to Amazing Heating & Air Conditioning when another company in the D.C. area with whom we had a service contract stopped providing heat and air service. They recommended Amazing. The technicians were very good. I'd give them an A+.”

“Amazing Heating & Air Conditioning installed my HVAC unit a couple of years back, and now they service it every year. They kept their appointment, they came out early, and they cleaned up afterward. The system is reliable, and they provide good support. I would absolutely recommend Amazing. My neighbor has used them before. They've done two of my neighbors, and they recommended Amazing to me. They still use them for maintenance contracts. They get an A+.”

“I like that Amazing is a small company, so it's pretty personal. They installed a new heat pump and furnace for me, and the work has held up quite well. I'd give them an A+.”

“Amazing Heating & Air Conditioning made the repair, and they were quick, efficient, and pleasant. The technician was very nice and courteous. They fixed the problem, and I didn't have to call them back. He worked on my inside heater. It was my first time using Amazing, and if needed, I would use them again. I'd say they're an A.”

“Amazing Heating & Air Conditioning has been great overall. Last time, they did a duct cleaning for a summer cleaning. I actually had to call, and they were nice enough to talk me through it. I had a bird stuck in the unit, and someone was able to call me and give me pointers on how to get him out. We have a service contract with them. I'd give them an A.”

“The gentleman who came out seemed like he was genuinely concerned. The unit stopped working, but it was a minor issue with the dirt and the filter. It temporarily shut down the unit, so he restarted it and pinpointed the problem. This was my first time using Amazing, and I would hire them again. I would grade them an A.”

“They were very responsive when I called them out. They had a technician out that day because I was concerned about my heating. It worked out really well. It turned out there was not a problem, but they were still very responsive. Amazing gets an A.”

“The technicians from Amazing Heating & Air Conditioning were very friendly and knowledgeable, and they answered my questions. It was a good experience. They took care of the air conditioning installation. I would use them again. They get an A.”

“Amazing Heating fixed my A/C. If needed, I would use them again. I called the company that originally installed the unit, but they don't do HVAC anymore, so they referred me to Amazing. I'd give them an A.”

“Amazing Heating & Air Conditioning was very fast and efficient. I had no problem scheduling. I actually had them do work for all three of my properties. I had them out once, and then they did all three. It was normal maintenance—they changed the coils and the compressor and everything—and they added a little bit of Freon. They took care of everything. They deserve an A.”

“Amazing Heating was easy to contact, and they were able to come out the same evening. We came home from vacation, and the heat wasn't working, so they fixed it. The repair held up well. I chose them because I was looking for 24-hour service. I would use them again, and I'd give them an A.”

“Amazing Heating & Air Conditioning did a good job. They did exactly what they said they would do. The technician came to look at a wall-mounted cooling unit, and he diagnosed the problem. We ended up deciding not to do the work, but he was very honest on the pros and cons of doing all the work that would've been required to fix it. I thought he was very honest about that. Based on his recommendation, we decided to replace it. I'd give them an A.”

“The guy was good—he didn't try to upcharge me, and he was very honest. It was a basic maintenance service call. I am still using them. They do my winter and basic maintenance. I'd give them an A.”

“I used Amazing Heating & Air Conditioning for the new furnace that I got. This was my first time using Amazing, and I would probably use them again since they installed the equipment. They'll need to do the maintenance. It was easy to schedule an appointment. There were no issues, so I would say they get an A.”

“Amazing Heating & Air Conditioning did a very good job. They came out and inspected our HVAC system. I would call them again.”

“The technician was quick and explained what he was doing. He was neat and made sure everything was clean when he was done. In this instance, they were doing maintenance—it was a yearly check of the air conditioning. I'd give them an A.”

“Amazing repaired a heating unit. They were quick to respond, and they did a good job. This was the first time I had used them, and I would use them again. They were receptive to any concerns or questions. I would grade them an A.”

“What made my experience with Amazing Heating & Air Conditioning positive was the quality of the work and the fact that they were accommodating. They fixed our HVAC when it was broken. They didn't have the parts in stock, so they provided four portable heaters to heat us through the season. I'd give them an A.”

“I hired them to change my thermostats. They showed up on time and did a nice job in doing the work. I would use them again if needed. I'd give them an A.”

“Amazing Heating & Air Conditioning seemed to know what they were doing and took a lot of time doing it. He spent a lot of time because he had to go up on the roof on the condo. They explained things well—there was good communication. It was just a routine checkup. I would grade them an A.”

“They fixed my heat. It was easy to schedule an appointment with them, and the work they did held up well. I'd give Amazing Heating an A.”

“I would definitely use Amazing Heating & Air Conditioning again. I have a maintenance contract with them. They serviced my air conditioning for the season. When I called for service, the receptionist was very responsive, professional, and friendly. The technician who came to service my unit was professional and knew what he was doing. Also, he was not trying to sell me something. I find that very reassuring because there are service companies that are trying to sell you something and not really focusing on what the task is. So, I greatly appreciated that. I would grade them an A.”

“The lady from Amazing Heating & Air Conditioning was organized; it wasn't hard for me to deal with her. She scheduled a technician to come out and work with me through the process. I think he had to come back, though; it was twice that I dealt with him. Originally, there was a problem. I think what she had done was refer me to the maintenance man. I called for a repair, and then she recommended that I get the maintenance. She said if I had my system checked in the beginning of the winter and beginning of the summer that would have never happened. I had to run on emergency heat for a while, so my heating bill was super high. She helped me with that. I would grade them an A+.”

“I love Amazing Heating. I'd highly, highly, highly recommend them. They put in a new furnace and then a new air conditioning system and thermostat. I've done a lot of business with a lot of people, and they are tops. All the people involved were extremely nice. I'd give them four A+'s.”

“Amazing did a great job. They were quick and efficient. They installed a new A/C and furnace, and everything has been great—it's been two years now. They showed up on time, and they were clean and friendly. I'd give them an A+.”

“Amazing completely replaced our HVAC system. The person who came out and consulted with us was very thorough and took time to talk about all the details. The installers were very professional and did a great job installing and not disturbing the house. I'd give them an A+.”

“The work went very well. My A/C unit started having problems, so I called them, and they came and took care of it. The customer service was great. As soon as I got the problem, they took care of it real quick—as soon as possible. They did fabulous. I'll give them an A+. They were phenomenal.”

“Amazing Heating & Air was excellent. He found out there was no problem, and he's very knowledgeable. He tried his best to explain how the A/C works to convince us that there was no problem. He even taught us how to replace the filter in the future because we were about to replace it, but he said it wasn't necessary right now. He seemed very patient, and he answered each question. My relatives were in the house at the time he came, and he tried to sort out all of our questions, which kept him busy. We really liked his service—it was the best. I would give them an A+.”

“They are wonderful. I've used Amazing Heating & Air a couple times for air conditioning services, and I've always had professional service from them. I've had them figure out why my air conditioner wasn't cold, and they put refrigerant in for us on another occasion. I'd give them an A. I would recommend them in a heartbeat.”

“Our air conditioner went out, and they had to replace a part on it. I actually called another company because we use them for our plumbing, but they don't work on air conditioners, so they referred us to them. The customer service was wonderful. The gentleman didn't think he had the part, and he told us he was going to have to come back. After he restocked his truck, he came back to the house a few minutes later with the part, and he went ahead and installed it. I would give them an A+.”

“I called Amazing Heating & Air for a rental property that I had. I had new tenants moving in, and they showed up within an hour to fix the problem. I needed them to show up, and they did a great job. I don't remember exactly what they did, but the air conditioning unit in the property was not working, and they replaced the part and got it working. A friend who had used them in the past recommended them. They're excellent—I have no complaints. I would give them an A+.”

“They looked at my A/C system. The customer service was excellent, and I would definitely recommend them. I would give them an A+.”

“They replaced a filter for my air conditioner so it can blow cool air. The technician came a couple of hours after I called. The customer service was excellent. The technician was friendly, polite, and showed up on time—I had an excellent experience with them. I would give them an A+.”

“They were fine—great. They promised to do some work, and they completed it. They replaced the air conditioner coil and condenser. It was great. I would rate them highly—A+.”