Amazing Heating & Air Conditioning, Inc.
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Amazing Heating & Air Conditioning, Inc. has received 4.5 out of 5 stars based on 113 customer surveys.
5
83
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17
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7
2
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1
3
7th year as a Best Pick Call
"We are a family-owned-and-operated company, and our goal is to provide you with ultimate comfort in your home coupled with outstanding customer service. We take the time to listen to your needs so we can provide you with the best energy-efficient solutions to make your home as comfortable and safe as possible."

Andrew Fitzhugh Sr. | President
Company Information
Services Offered
Amazing Heating & Air Conditioning, Inc., provides service, installation, and maintenance of residential and commercial heat pumps, air conditioners, gas and oil furnaces, steam and hot water boilers, geothermal systems, ductless systems, air cleaners and purifiers, humidifiers, and whole-house generators. Amazing Heating & Air also offers duct cleaning and 24-hour emergency service.
Warranty
The company offers a one-year warranty on repairs and up to a ten-year warranty on installations.
Company History
Founded in 2006, the company serves Anne Arundel County, Baltimore City, Baltimore County, Carroll County, Harford County, Howard County, Montgomery County, and Prince George's County.
Employee Information
The company hires full-time employees who undergo drug tests, background checks, and personality assessments.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
2630 Georgetown Road
Baltimore, MD 21230
Hours
Mon
8:00 am - 4:30 pm
Tue
8:00 am - 4:30 pm
Wed
8:00 am - 4:30 pm
Thu
8:00 am - 4:30 pm
Fri
8:00 am - 4:30 pm
Sat
Closed
Sun
Closed
Licenses
MD HVAC 01-9917

Compiled Score:

Amazing Heating & Air Conditioning, Inc. has received 4.5 out of 5 stars based on 113 customer surveys.
5
83
4
17
3
7
2
3
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/25/2019

“I would recognize the gentleman that comes out to service my address for his exceptional service.”

Review by
09/25/2019

“The company finished the work quickly and professionally”

Review by
09/25/2019

“I would like to recognize my technician for his exceptional service.”

Review by
09/03/2019

“Raven was great.”

Review by
08/30/2019

“I was satisfied because they explained to me how to use the dials on the new keyboard. That was very nice.”

Review by
08/27/2019

“I am satisfied with all areas.”

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

“They were timely and met the expectation of being professional.”

Review by
08/21/2019

“The install guys were exceptional and did very well. They moved the old water heater and then tried to get this monster-sized thing in my little condo and it couldn't be done. They reinstalled the old one and they got one that actually fit. I had a bit of a high water bill due to that. They were really on top of the HVAC as well but I did not need the high tech thermostat.”

Review by
08/21/2019

“I forget his name, he had a West Indies accent, and was really good at his job.”

Review by
08/10/2019

“The guy that came and did the repair work was great.”

Review by
08/10/2019

No review comments provided

Review by
08/09/2019

“I was most satisfied with their efficiency, workmanship, and pleasant demeanor. They were very professional.”

Review by
08/09/2019

“They are one of the few companies that will work on third floor high flats in the city.”

Review by
08/09/2019

“The quality of the work.”

Review by
08/09/2019

“The last guy that came to my house was very good.”

Review by
07/18/2019

“I do not remember names at this time.”

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

“They met my expectations.”

Review by
07/17/2019

“I was most satisfied that the technician knew what he was doing.”

Review by
07/17/2019

“I found Amazing Heating & Air Conditioning to be very professional, they did what they said they would do, and trustworthy; I am glad I used them.”

Review by
07/17/2019

“Amazing Heating & Air Conditioning met and exceeded my expectations with their promptness and solving the problem.”

Review by
07/17/2019

“The price was a little too expensive.”

Review by
07/17/2019

“Amazing Heating & Air Conditioning met or exceeded my expectations in regards to finishing the job.”

Review by
08/07/2018

“Everything was just what I expected.”

Review by
08/07/2018

“I think they exceeded my expectations with their customer service. I had competing bids, and I wanted to make sure that I was getting the best price. Mark was very up front with me and I didn't feel like I had to cover things up with him. We were honest with each other and I really appreciated his help giving me the best price.”

Review by
08/07/2018

“They exceeded my expectations with the technician. He went above and beyond.”

Review by
07/31/2018

“I would recognize the technician that came out. He did an outstanding job.”

Review by
07/31/2018

“Amazing Heating & Air Conditioning, Inc. exceeded all of my expectations.”

Review by
07/31/2018

“The price exceeded my expectations.”

Review by
07/31/2018

No review comments provided

Review by
07/31/2018

“The two gentlemen who did the install and the service technician who came out and did the initial assessment on our air conditioning unit were all phenomenal.”

Review by
07/23/2018

“The technician that came to fix the heating unit, was exceptional.”

Review by
07/23/2018

“The technician is amazing. He's knowledgeable, very through, and really knows what he's doing.”

Review by
07/23/2018

“Greig was exceptional.”

Review by
07/23/2018

“I was most satisfied with their communication.”

Review by
07/23/2018

“I would say attending to the issues met my expectations.”

Review by
07/23/2018

“I don't know if it is completely fixed. It is too soon to tell if what they did is actually a 5, but I am being generous.”

Review by
07/23/2018

No review comments provided

Review by
07/23/2018

“I would like to recognize the one guy I dealt with. He was very nice and professional, I wouldn't mind him coming back. It was great all around.”

Review by
07/23/2018

No review comments provided

Review by
08/09/2017

“They're fine. They do excellent work.”

Review by
08/09/2017

“The technicians were friendly and smart and helpful. Overall, I'd give them an A.”

Review by
08/09/2017

“It was fine. I think it was fine. I would probably say an A overall.”

Review by
08/09/2017

“No complaints and would recommend them.”

Review by
08/09/2017

“I wasn't home. But my wife was home. As far as I know, it was pretty positive. I would definitely recommend them.”

Review by
08/09/2017

“It was excellent. We've used them several times. They do good work. It was great. I'd give them an A overall.”

Review by
08/09/2017

“My wife was home when they did the work. They seemed to come out quickly and were reliable. We had trouble with the furnace initially, and we wound up going with them and were professional and did the job. I would give them an A grade.”

Review by
08/09/2017

“Amazing Heating just did a maintenance check. It was fine. There wasn't anything in particular I liked. I don't have any problems with it. They're fine. I'd give them an A overall.”

Review by
08/09/2017

“It was a just normal semi-annual maintenance. I would grade my overall experience with an A. I would extremely likely to recommend them.”

Review by
08/09/2017

“They were just friendly. They said they would call and schedule an appointment—they did. The guy they sent was so nice. It was an A overall.”

Review by
08/09/2017

“Amazing Heating has just been very responsive. I would grade the overall experience with an A. I would extremely likely recommend them.”

Review by
08/09/2017

“They were prompt and thorough and they did a good job. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
08/09/2017

“I had a problem with my A/C, and it was resolved. I would grade the overall experience with a B+. I would highly recommend them.”

Review by
08/09/2017

“Some of their techs knew what they were doing and some of them didn't. I'd give them a C overall.”

Review by
08/04/2017

“They were nice and prompt. They just did a good job. I'd give them an A overall. They did a great job on cleanliness and expertise.”

Review by
08/04/2017

“They were great. They did a good job. They replaced the whole unit, inside and out. They seemed knowledgeable and friendly. They did quick work. I'd give them an A rating. I'd be very likely to recommend them.”

Review by
06/29/2017

“I've used them for two years now. I don't really remember what it was, but they've done work for me over the years. I'd give them an A+ grade overall.”

Review by
06/29/2017

“Amazing Heating does a good job, following back up on making sure they scheduled your usual maintenance and the workers have always been nice that have come by. I'd give them an A-.”

Review by
06/29/2017

“They were reliable. They were performing standard maintenance. I would grade the overall experience with an A+. They did a good job. I would highly recommend them.”

Review by
06/29/2017

“Amazing Heating came in, got it done, and walked. Quick and easy. I got a whole new unit. I'd give them an A+ overall.”

Review by
06/29/2017

“I had a positive experience with them.”

Review by
06/29/2017

“They were very prompt. They took care of the problems that we had in time and everyone was really nice. They were actually replacing a water heater and doing some work. They were also doing repairs on work that they had done previously. It wasn't faulty because of them, but it did need to be fixed. They came and fixed it and they were very cool about it. I would say they were an A.”

Review by
06/29/2017

“They've been our contractor for three years now. When I did have a problem last year, the tech that came out was just great. She showed me exactly what the problem was and probably took her an hour to fix it. She couldn't have been nicer. It's an HVAC unit that's in a condo that I own. I'd give them an A+ rating overall.”

Review by
06/29/2017

“It was a while ago. It's been a while. I don't remember anything in particular. I would give them a B overall. It's been over a year. If it's something like this where I'm grading something, it has to be fresh in my head. So, I can't really sit and do an actual grade because I can't remember.”

Review by
06/30/2016

“He was very pleasant. He explained everything to me and he was very polite. He explained everything to me as far as what he was doing and what I would be responsible for. They showed up when they said they would show up too. I would say they’re probably an A-. The problem is I had a warranty and I think their prices may have been a little on the high end.”

Review by
06/30/2016

“They were good. The process was easy. He just came and fixed it, so it was good. I grade it an A+.”

Review by
06/30/2016

“They took care of what I needed done and the furnace is doing well. They gave me some recommendations too. I grade them an A+.”

Review by
06/30/2016

“They were good. They did a good job. They were complete and thorough. I grade it an A overall.”

Review by
06/30/2016

“I had a fantastic experience. The person who came out made it positive. I know he's relatively high up over there as far as service guys go. I'd give them an A+. ”

Review by
06/30/2016

“They were fine. They did a fine job. They serviced it, told us what we needed to do to keep it in good working order, and scheduled to come out again. I'd give them a B.”

Review by
06/30/2016

“They came out. They did the job right. I would grade it probably a B+. They did a good job. Customer service was the only hang up I had. They did a really good job with cleanliness.”

Review by
06/30/2016

“Just the attitude of the estimator made it positive. I grade it a B.”

Review by
06/30/2016

“I would say it's about a C. It was not a particularly positive experience because they quoted me on a bunch of stuff that when I, that was going to cost thousands of dollars to fix, and when I got another company out there, it was really just one little thing. They didn't need all that thousands of dollars of work.”

Review by
06/29/2016

“They did a good job. We were having some issues with our air conditioner, and they came in, went down there, took care of it, cleaned it out, and got it back working. They came fairly quickly. We were able to get them out there, and the job got done quickly for a reasonable price. I'd give them an A. ”

Review by
06/29/2016

“I got them to do some work for my son, and it all worked out very well. They were there when they said they would be, and we were very pleased with what they did. I'd give them certainly one of the higher grades, A. They did exactly what we wanted. ”

Review by
06/29/2016

“They were fine. They did work really at my parent's house, my father's house. They put in a heating system and everything was fine. They were on time, cleaned up, explained everything to my sister who lives there now, and I was there when they did the work. The work was fine. I would give the guy who did the work an A. They were there when they said they were coming and he called when he was running a little bit late, but that was dealing with traffic I guess.”

Review by
06/29/2016

“They were very knowledgeable. I have a heat pump and they fixed it for me. I'd give them an A. ”

Review by
06/29/2016

“Well he came and did everything right away. Everything's working OK. They get an A because it was my sister who recommended them to me. They were on time. They were good.”

Review by
06/29/2016

“It was amazing. They replaced our thermostats and checked out our heater that had stopped working, which they serviced on an emergency call. They were prompt, very professional, and charged us a reasonable amount for the work. I'd give them an A. ”

Review by
06/29/2016

“I'm very satisfied. They did a great job, great price. It's been about eight months. I haven't had any problems with it. I haven't really needed to call them back. They installed an entire HVAC system, Trane. I'll give them an A. ”

Review by
06/29/2016

“They came, I guess they resolved the A/C problem, and that's it. It was a little pricey, but they did a good job. I paid what they wanted. We'll give them a B.”

Review by
06/29/2016

“They seem responsive and the work is fine. I don't like how they price things, but I haven't had a chance to really speak to them about that yet. They did air conditioning work mostly. I think they did, they may have put in a new water heater and stuff for me. I can't remember if that was them or not. They've been working on one property for me, mostly air conditioning and heating work. I guess I 'd give them a B overall.”

Review by
06/29/2016

“It was positive up until the end. Well, for all the years they were here until the last thing that we needed done. First we had them, they were supposed to clean our air ducts and all that so they came out and the guys were very nice and everything but the machine left marks on our stairs, just little marks, but we have a white carpet with, it's a Berber, and a little bit on the floor. Nothing terrible, but then after they finally got set up - they were here about two hours, they didn't do anything but try to get set up. The machine didn't work, so they apologized and left, said they would be back and for me to call the office and make an appointment. I said, well why don't you have the office call me and let me know when they have an appointment available whenever the machine gets fixed. Apparently that's the only machine they had. I never heard from them. So in the meantime we hired somebody else who really bent over backwards. It was amazing. They should be called amazing. Anyway after we had them do the job, and we had never heard another word back from Amazing regarding our ducts so we got a little ticked off. That's why we called somebody else and someone my husband knows had them. So I called the office and told them that we no longer because I had already prepaid for a seasonal cleaning and I told them I didn't want, I had hired someone else to do our work and that I wanted my money back. Well Ashley, according to the girl I talked to on the phone, Ashley said that is non-refundable. So I told my husband you need to call them because they're not listening to me. And he didn't do it, he didn't do it, he didn't do it so finally he did make a phone call - we're talking a month or so later and he talked to Ashley and Ashley said that she would send a check out and she did. They returned our money but we're actually done with them. We were happy up until that. That was awful. I'd give them somewhere in the middle, I would go with a C. Because the way it ended, it would not have ended had they taken care of the problem for us but they did not. They didn't say we'll clean your carpet, it was like it didn't matter. So I don't know what's going on there but apparently things ought to change somewhere in the office or the business because we had them, we moved here in 1988 and they put in a new furnace for us probably 12 years ago. They've been good. The furnace went up, the service man was here and he said, this has to be taken care of and he took care of it. They did it all. It didn't cost us anything because it was the manufacturer. Everything was good until this last thing. It was like, nah we're not doing it. There was only one really awful incident. Otherwise they were A. I'd give them a zero for the way it ended up except that they did finally send us our check.”

Review by
06/29/2016

“It was fine. The guy who came out was very, kind of abrupt and didn't really tell me what was going on. He just said everything's fine. He wasn't very personable but I mean, I asked him if he did anything or how everything was and he was just like, 'it's fine.' I didn't really feel like he - I don't know, if he did what he came to do that's fine but he wasn't very forthcoming with any information or kind of general pleasantries at all. Maybe he had a bad day or something, I don't know. It was just maintenance. I asked him if he had to do anything, if there were any issues that he had to fix and he was like, 'Everything was fine.' I mean I looked at the paper and it seemed like there was some stuff that he kind of did but he was not really sharing any information. I don't know what he did. It was a maintenance check. I don't know what he did. The air conditioning was working before he did anything. It was working after so you can't really grade the quality. If I had to just grade the overall experience, I'd give it like a C. That was more just his personality. He just was not the nice, he wasn't mean, it's just. They were punctual. I don't know if customer service comes into that like help, the interaction with whoever called me on the phone. That was fine. He was clean. I can't say anything about expertise because again, he wasn't sharing anything so I don't know if he knew what he was talking about, knew what he was doing.”

Review by
06/29/2016

“I haven't worked with them in a while but for the most part it was positive. What I liked about them is they fixed the issue that same day. And on the other side their price was kind of high. I'd give them probably like a C.”

Review by
11/03/2015

“We use Amazing Air. We got it from Best Picks. They have a good service and they have something called the comfort plus that you pay a little bit every month, and with that you get a maintenance for that season and a discount on the services that you need. Their customer service was good. I would grade them an A.”

Review by
08/21/2015

“Amazing Heating & Air were pretty responsive. They were pretty knowledgeable. I think their pricing was pretty fair. They did repairs on a non-traditional heating unit. I would give their workers' customer service a pretty high rating. I chose them because they were the only ones that could service the unit. I'd give them the highest grade: A.”

Review by
08/21/2015

“I've had three experiences with Amazing Heating & Air Conditioning, and the technicians were very good when they came to do the service. They explained things well and got it done quickly and easily. They've just done maintenance for me on my system. I chose them because they could come closest to the time I needed. I'll give them an A rating.”

Review by
08/21/2015

“I don't have any problems with Amazing Heating & Air. They're great. I like the people who originally worked on the thermostat. They were going to say I needed a new furnace because it was old but they were able to repair it. That's great. It's not cheap to repair it but it sure beats the price of a new furnace. I hope we'll make it this year too. I really think they're doing a good job. I'll give them an A.”

Review by
08/21/2015

“They fixed my air conditioning, and it's going well. They put antifreeze or something in it, and they also put in more Freon. They were, overall, on time and friendly. They fixed the problem, so I was very pleased. We went through Best Pick Reports to find them. They looked good, so we went with them. They did a good job, and I will use them again. I'll give their business an A.”

Review by
08/21/2015

“Amazing Heating & Air always do a good job. They arrive on time. If they're going to be a little bit late, they call. They do the work and explain what they're doing. The price is right. They cleaned vents and on a regular basis they maintain our air conditioner. My favorite thing about their workers is their explaining what they're doing as they're taking care of the system. I'd give them an A.”

Review by
08/21/2015

“Amazing Heating & Air did work for me. They fixed what they came to fix. There wasn't a problem but there was with the implied cost. They basically cleaned out my oil burner because it was spewing carbon, basically. They cleaned it for me. The workers were professional. I saw a truck, the yellow trucks, driving around and that's how I heard of them. I'll give them a B because of the price issue.”

Review by
08/21/2015

“We had a condensation drain clogged, and it was leading to some flooding in the air conditioning unit. It was a quick and easy fix. Amazing Heating & Air Conditioning was clean, neat, and timely. They got it done well. The workers were clean, neat, and courteous, and they got the job done quickly. I'd give them an A grade.”

Review by
08/21/2015

“Amazing Heating & Air Conditioning fixed the problem. Their customer service was perfectly OK. I had used them on previous repairs, so I used them again. I'd give them an A. They fixed everything, and I didn't have any complaints about anything.”

Review by
08/21/2015

“I was completely satisfied. They just had to do a checkup on my HVAC unit—it was a maintenance thing. The workers were great. They were very professional and friendly, and it seemed like they knew what they were doing. I chose them based on a recommendation. I'll give them an A.”

Review by
08/21/2015

“Amazing Heating & Air did work for me. They put in a new furnace and air conditioning and added a humidifier. It was a lot of work. It was a difficult job because there's not a lot of space. They had to get creative, especially with the humidifier. But they did a very good job. They stayed late. It was supposed to be done in a day and they didn't quite finish. They came back the next morning and had it done quickly so they went the extra mile. So I had a pretty good experience with their customer service as well. I'm using them twice a year for the furnace and A/C to check it before winter and summer. I don't know a lot about it but they seem very knowledgeable. There are certain things I want to get done and they're going to do some stuff for me so I don't have to try to find filters which I don't really want to be doing. I think they're willing to provide very good customer service. The more you want or need help the more they're willing to do for you. I guess it's as much help as you want but they've been helping me a lot. I chose them because they were in that book about the best ones in the area. I moved in and got that book and then I asked my daughter. There was another one in there and Amazing Heating & Air was rated highly. The other one was apparently a lot more expensive. I thought I'd try them and they were going to be- recently they just came out and cleaned everything and they were going to be cheaper than the others so I thought it was a good deal. That would have been fine but then I really wanted the humidifier added and they couldn't do it. Everything in this house is 22-24 years old so it's all going to go soon anyways so I got it all done. The other thing which was really nice because I wasn't planning on spending the money is Amazing Heating & Air had some deal through Honeywell. I'm paying off over a couple of years with no interest which is fine with me. I'd give them an A. I don't have any complaints. Any problem I had they got creative when they had to. They came back when they didn't finish in a day. They did a good job and it was not an easy installation.”

Review by
08/21/2015

“Amazing Heating & Air Conditioning is wonderful. They do what they say they're going to do. They call me when the person is on the way, and he calls me when he gets there. They let me know if they're running ahead of time or not, and they do a good job while they're there. We've had a couple of air conditioning things done. We also had a couple of HVAC issues that they've taken care of. I find their customer service to be excellent. I'll give them an A.”

Review by
08/21/2015

“Amazing Heating & Air Conditioning did work for me last year. They did the job, and they were kind and courteous. They didn't know how to do it, but they figured out how to do it. They were professional. They did it to all my satisfaction. They were doing a repair; they took out an old humidifier and put in a new one. My interaction with their workers was great. I chose them because the company I previously used went out of business, and they took all their HVAC names to Amazing Heating & Air Conditioning, so they had all my records on the system already there. I'd give them an A+.”

Review by
08/21/2015

“Amazing Heating & Air replaced the A/C condenser, whatever the big unit is outside, and ran a couple lines. They recharged the Freon and put a new cement pad down to put it on. I never had any problems with the workers. I did everything out of state via phone call or email. I was able to get the information I needed without ever going to the property. I had a home warranty and they were one of the companies that gets contracted out. I think of the two or so that provided quotes theirs was the most economical for the portions I had to pay myself. I'd give them an A.”

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