AirPro Air Conditioning & Heating
8th year as a Best Pick
Best Pick 2018
certified company
Based on 182 Surveys
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AirPro Air Conditioning & Heating has received 5 out of 5 stars (A-rating) based on 182 customer surveys conducted by Best Pick Reports.
8th year as a Best Pick Call
"We're unique in that we take extreme pride in the quality of our service and installation. From the time you call us until the time our technicians leave your home, we promise your experience will be phenomenal. We're so proud of our work that we offer a 100 percent customer satisfaction guarantee or your money back."

Robert Monroe | Owner
Company Information
Services Offered
AirPro's services include repairs, installations, air cleaning products, duct system analysis, blown-in insulation, mini-split systems, and solar attic fans. The company also offers a 37-point inspection. AirPro's Club members receive no service charge from 8 a.m. to 5 p.m. and a 15 percent discount on service and equipment replacement.
AirPro offers a ten-year parts-and-labor warranty on American Standard product installation.
Company History
Owner Robert Monroe has overseen AirPro since he founded the company in 1989.
The company employs a NATE-certified technician and was named the Cypress-Fairbanks area's Best HVAC Company by Living Magazine in 2013 and 2014.
Employee Information
Employees undergo background checks and drug testing. Technicians wear uniforms and shoe covers to protect floors.
Areas Served
Cypress, Katy, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston, Conroe, Cypress, Spring, Tomball

“They're supposed to come back out next week. They were very professional. That guy talked to us and gave us a good explanation as to what work needed to be done—actually took my husband up in the attic and showed him what he was talking about, so I would rate them very high. I'd rate them A+.”

“They do good work. They're very professional. They're a super company to do business with. They do both the maintenance and have installed two different HVAC units for me. They're A+.”

“Everything was great. The last thing they did for me was the winter checkup. They're just a good, responsive company. They did good work. I'd give them an A.”

“We used Air Pro. They did excellent work.”

“They've been fantastic. They're just really helpful. They always call when they're on the way. Every time I've dealt with them they've been really helpful. I'd give them an A.”

“Our A/C went out two days before my wife was going to deliver a baby, and in Houston that's a pretty big deal. They came in, got us a quote on a Sunday, and had the system installed the very next day. Pretty big installation. Got it back up and running. We were very happy. They're A+.”

“I like the fact that they arrived on time and did what they said they were going to do. Everything seems to be up to snuff and working just fine. They did the A/C for me. I'd give them an A+.”

“It was real good. They had good service. They did the heating and air for us. They replaced the whole unit. They were A+.”

“They did a good job. I just liked them overall. They did work on my HVAC unit. I'll give them an A+.”

“I like their customer service. Called me back on a Sunday night. They assessed the problem and then replaced the unit within a day, so that's good. I'd give them an A+.”

“They did well. They did a good job. They fixed what was wrong. They were fixing my A/C unit. They were an A+ experience. They're good.”

“AirPro did some residential A/C work for me. I was happy with them. I really liked the technician and they solved my problems. A few years before, I'd had a unit put in and the company that put it in screwed everything up. AirPro came in and did it right. They fixed it all up. They get an A+. I'd call them again if anything else goes out in my system.”

“They were on time. They worked fast. They were good. They did work on an HVAC unit for me. They get an A+.”

“They changed out everything for me. They're A+.”

“I liked that they were very professional and clean and efficient about what they did. They replaced the entire system for me. They were A+. They were great.”

“They did some work for me. The salesman was very up front with everything and honest. Unfortunately, he's not there anymore, but other than that, it's OK. They replaced my HVAC unit. I'd give them an A+.”

“They did some work for us. I have no complaints.”

“Air Pro put in the new air conditioner and heater. I've been using them for years. They are dependable and do a good job as quickly as they can and as efficiently as they can. I'd give them an A.”

“I liked that there was nothing unusual about them. It was a good experience. They had good equipment. They did a good job. They put in a new system for me. They get an A.”

“I love AirPro. They're extremely knowledgeable. The guys they've sent out are just super great. They almost feel like friends, and they really care about you and your air conditioner. It's a very good company. I'd definitely give them an A+.”

“Our experience has been absolutely positive. We love AirPro. They're reliable, and they always come when I need them. I can count on them to do an excellent job. I've been using them for years. I give them an A+++. I'd highly recommend them.”

“AirPro put in a new system a year ago, and they recently came out to do a yearly checkup. They do a good job, and they know what they're doing. Their customer service was wonderful, and their punctuality and cleanliness were very nice.”

“They're very good at what they do. They were on time, and they went the extra mile. They did a great job. I'd give them an A+.”

“They showed up when they said they would, did a good job, and I was well pleased with it. I had to have some work done on my air conditioning unit, on the coil. I went online to look around and I saw that they were highly recommended and had good reviews, so I decided that's who I was going to call. Another company installed the units and I wasn't too impressed with them, so I decided that I had to go with someone else. AirPro was the company I selected, and I'm well pleased with them. I would grade them as an A+”

“He came in, did what he had to do, didn't try to charge me anything extra, and he did his job. I'd rate them as an A+; he did an excellent job. It works. He cleaned up and did everything he was supposed to do. I can't say anything negative. I would actually recommend them, as long as the A/C keeps working.”

“They took the time to explain how to maintain my unit, and they're very courteous. They answer all of my questions and come on time. They do mostly scheduled maintenance; they are very thorough and they have a list of all the things they're required to do. I think they do an 18 to 20 point inspection on the air conditioner and heater, which pretty much covers it. The reason why I first called them over the summer, the air conditioner was starting to make a high pitch noise. In terms of my heater, it's under the same maintenance program; they were very thorough and pointed out some things to maintain the unit. They have some type of program, and if you maintain with them you get some credit for the future, and if things go wrong you can have it replaced. I've been very satisfied with them. I would rate them as an A, because they were able to resolve the issue that we were having with our air conditioner. This upcoming Summer I will use them, and if that issue would happen again I would ask them to solve it.”

“They did work at my house. The work was good. They're professional, competent, timely, and they did their job. My overall experience has been excellent with no complaints. I don't recommend companies much.”

“We love Air Pro.”

“I think they're wonderful. I had had an air conditioner replaced before them, and one of their men came down and put it in. The next time I called, they put down a pad and new hoses going into the house. It looked so professional. I give them an A; I'll only use them. They were definitely punctual. I've already recommended them.”

“We always have a positive experience with them. They explain the work to us in great detail, and they're always here when they say they're going to be. They deserve an A+.”

“Everything's working fine. They're the service we've been using forever. I just keep going back to the same people every year, no need to change. They're not quite an A+, but at least an A. If somebody asked me, I'd recommend them.”

“The service was quick and efficient. They were polite. They earned an A+. I think that I'll use them again.”

“My experience was very positive because of their attention to detail. They were very attentive to what they did and said. They followed up with me to make sure I was happy. I'd give them an A+.”

“My experience with AirPro was definitely positive. They brought a substitute unit out to keep me cool over Sunday, and brought the big unit out on Monday. They earned an A+ from me. Their customer service was great, and they were definitely punctual. I already have recommended them; they've gotten customers from me.”

“I had a really good experience with them. I like their promptness and honesty when they give me a quote. I'd have to say they're an A+.”

“They have good customer service. It was an A+ experience.”

“They were on time, friendly, and got the job done. It was A+ work.”

“Everything went great. The technician was nice, and he was in and out pretty quickly. I would grade them an A.”

“They were knowledgeable and professional. They were doing HVAC work for me. I would grade them an A.”

“We didn't have any complaints, so they get an A.”

“I purchased a new air conditioner last year, and I have free maintenance for two years with them. I had a positive experience with them.”

“I had a positive experience. They were very professional and on time. I only dealt with one man; he was knowledgeable and I liked him. They assessed an air conditioning unit. They handled everything so well; I would use them again. I would rate them as an A.”

“They did a good job. They were prompt and did what they said they were going to do. They installed all new ductwork, and it took the amount of time that they said it was going to take. I haven't had to call them back out. I would grade them an A-.”

“It is working well, but yesterday I noticed some kind of noise upstairs. I don't know if that is a problem, but if I hear it again I'm going to call AirPro. They replaced both of the units. I would grade them an A.”

“They were fine. I have no complaints, everything's fine.”

“They did a great job. They've been servicing me for years, so no complaints.”

“They were helpful, and they explained to us how everything functions. I'd give them an A grade.”

“I have no complaints at all.”

“They did a very good job; I'm happy with their work. I'd give them an A. I would recommend them.”

“I think they replaced one of my air conditioning units for my upstairs unit. I had no complaints with them overall. I keep their information and my receipt for things because they are under warranty in most cases. So if someone were to call and they asked, 'Who fixed your unit?' I would have that on hand. So far, it's working, and that's good news.”

“They did a pretty good job with the service call that I had. I would say they get an A. They were pretty clean when they came in the house.”

“I have no complaints with them.”

“They were nice. They responded quickly, and I didn't have to wait a long time for an appointment. I'd give them an A.”

“They get the job done right. I'd give them at least an A. I already have recommended them.”

“They did a good job, I guess. They get an A.”

“They did my home and my business; I was very happy with everything they did. I'd probably give them an A. Their quality of work and customer service were really good. They were very punctual and clean.”

“Everything went well; they came out and did a tune up. I'm pretty much satisfied. I have no complaints.”

“It was OK. I don't have any issues with them. I like their fast response and the maintenance program that they offer. My overall experience was a plus for sure, and I would give them an average grade right in the middle. Their quality of work, customer service, and punctuality were good; I don't have any complaints. Their cleanliness and expertise is a little tricky, one time wasn't good because there was a new person and another guy that wasn't very knowledgeable. But that was one time.”

“AirPro was great. They're always on time and courteous.”

“Shawn—the guy who takes care of it—is trustworthy. I give them an A. He just climbed up in the attic and did an inspection. I would recommend them. In fact, they were recommended to me, that's how I got started with them.”

“They were friendly, courteous, and very knowledgeable. I'd give them an A. They were right on time.”

“I like that they explained everything they did. I'd rate them as an A.”

“It was fine. They did the work on time, and it's working pretty well so far. It was an A overall.”

“The overall experience was very good, no complaints. Everything was fine.”

“I like the one technician that I've been working with for over a decade. I give them an A.”

“My experience was great. I have no complaints; they're fine.”

“They were on time and knew what they were talking about. I'd rate my overall experience as an A; I had no issues. I would recommend them.”

“They did an HVAC checkup. The guy who came out was quite nice. I would give them an A.”

“AirPro has done a lot of work for me. One of the things I was very impressed by is that they screwed something up, and a couple of months later, they came back and fixed it all. They took care of everything, including the damage, without any kind of hassle or anything like that. They took ownership of their mistake, and it wasn't a very obvious mistake, but it was their fault. Besides that mistake, they do pretty good work. I looked at six or seven different companies and ended up going with them because John—the guy that I first dealt with—was fantastic, and he went out of his way to make sure that he helped me in the best way possible. Let's give them an A-.”

“They did a good job. I had a little problem, but they came and they fixed it. They took care of everything, and I was happy. They put in a residential A/C unit for me. They're an A.”

“They were efficient, worked fast, and seemed honest. We found them in the Best Pick Reports. They actually repaired an A/C unit that another company told me would have to be replaced. I'd give them an A+.”

“They were responsive and provided us what they said they were going to provide. We had a new A/C unit installed. I think we'd used them before, and we chose them because of that previous experience. They're an A+.”

“They were fine—very polite and very respectful. They made sure their shoes were covered. It was no problem whatsoever. They were very professional. I didn't have any power to my heater or air conditioner upstairs, and I had them check it upstairs. I'd give them an A+.”

“Everything's just fine. They were professional.”

“I've had a lot of A/C people. They did good. They modified some of our HVAC to get something to work, and they were pretty quick to take care of it. The technician was thorough. Let's give them an A.”

“They were great. They were very friendly, did the job very efficiently, and cleaned up, so everything has been going great. They should remain good.”

“AirPro did the job. They serviced the unit—they checked it out, and they did what they were supposed to do. I'd dealt with some of the people before. I'd give them an A. They did the work, and I have no complaints.”

“He was nice, clean, decent, and positive. He did everything we wanted, and—I hope—what we needed. He replaced the pilot light in my furnace. It's A work.”

“I like their service. They're usually pretty quick to get here and take care of it. My husband had them at one of our rent properties. I haven't had any problems at all with their customer service. They deserve an A.”

“They put in a new air conditioner, and they did all the work on the same day. I chose them because of that. They did A work.”

“They did some A/C work for us, and they covered the stairs with a painter's tarp to not track mud everywhere. They did a good job, and I would give them an A.”

“I liked the customer service and the product—they put in two new A/C units in my house. My mother referred them to me because she had used them. Their customer service was good, and the guy was very helpful. I'll say they're an A.”

“We always have a good experience with AirPro. They're always on time, they always tell us the truth, and they're accurate. They had to change the inside unit and the thermostat. I might as well give them an A—we have their number hanging on our refrigerator.”

“AirPro was fine. It was at my ex-husband's house. It was satisfactory. They'd get an A.”

“They showed up on time, and the technician seemed pretty knowledgeable. He did the job in a reasonable amount of time. We had used them previously, but this last time he fixed an electronic air-cleaning unit called an Aprilaire 5000, which wasn't functioning correctly. They'd definitely get an A.”

“I always have a positive experience with AirPro. They're consistently good, which is the simple way to put it. Their technicians are efficient, courteous, clean, and they always fix the problem. We had an air conditioner thermostat problem. After a trip, we came back, and it didn't work. I believe it was a weekend, and we called the serviceman as he was ending his day. He came after hours, and it turned out it wasn't a major mechanical thing. He was able to reset the thermostat and give us air conditioning on a weekend night, so we were very appreciative of that. They're always an A—they're always good.”

“They did a good job, they were quick, and they explained everything really clearly. They also followed up. We replaced our air conditioning unit, our furnace, and all our ductwork, then added a couple vents and updated some others. I would give them an A.”

“We had a positive experience. Everything was good.”

“They did what they said they were going to do, and they really worked to try to get us situated and everything. They were on time, prompt, and very professional. I had them replace the whole air conditioning unit. They did A work, and they came when they said they would come. I didn't have to wait around.”

“AirPro just had good, easy service. They did an installation of a thermostat. I'd give them an A.”

“He was efficient and able to explain everything he was doing to us. They had to replace the valve on the air condenser—it had frozen up. They installed our air conditioner. They'd get an A.”

“They showed up on time and got the job done quickly. They replaced the control board for the air conditioner. Their customer service was very good and very friendly. My neighbor suggested them to me. I'd rate them an A.”

“AirPro came when they said they were going to, and they made good suggestions as far as fixing my problem. All in all, the quality of the work was good. I really don't have any complaints. They replaced most of my air conditioning system—just about everything but the ductwork. I'd give them an A+.”

“I liked AirPro's professional service and the time they spent explaining what I needed. They detailed my options and then carried forward with what they said they would do. They did a complete HVAC system. I chose them because of their representative and the thorough analysis of my house. They get an A+.”

“We've had AirPro here a couple of times, and they've been great, efficient, and right to the point. They work from the minute they get here until the time they leave, and their customer service is excellent. I would grade them as an A.”

“Everything was good with AirPro—they were very excellent. They did everything they said they were going to do. I'd give them an A.”

“They were wonderful. I was referred to them by a friend. AirPro gets an A.”

“AirPro's services were fine. They came out and put in an air conditioner and cleaned the vents. The technician was fine, and everything is holding up. They're A+.”

“AirPro was fine. We recommended them to several people. We used to deal with another company, and AirPro bought them out. It's been a long time, but we've stuck with them. Most recently, they replaced the furnace. I'd give them an A+.”

“We've used AirPro for several years. They are always dependable—they're on time, and they take care of the problem. This last time, they came out for something to do with my A/C unit. They did an installation of part of the A/C unit. We're in a relatively new home, but the builder put in a pretty poor product, so we replaced part of our unit. We used them in another home, too, and they replaced our whole unit there. We've been very pleased with them. It's easy to get an appointment. I would give them an A+. We had great service with them, and that's why we keep calling them back.”