AirPro Air Conditioning & Heating
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

AirPro Air Conditioning & Heating has received 4.8 out of 5 stars based on 180 customer surveys.
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8th year as a Best Pick Call
"We're unique in that we take extreme pride in the quality of our service and installation. From the time you call us until the time our technicians leave your home, we promise your experience will be phenomenal. We're so proud of our work that we offer a 100 percent customer satisfaction guarantee or your money back."

Robert Monroe | Owner
Company Information
Services Offered
AirPro's services include repairs, installations, air cleaning products, duct system analysis, blown-in insulation, mini-split systems, and solar attic fans. The company also offers a 37-point inspection. AirPro's Club members receive no service charge from 8 a.m. to 5 p.m. and a 15 percent discount on service and equipment replacement.
Warranty
AirPro offers a ten-year parts-and-labor warranty on American Standard product installation.
Company History
Owner Robert Monroe has overseen AirPro since he founded the company in 1989.
Distinctions
The company employs a NATE-certified technician and was named the Cypress-Fairbanks area's Best HVAC Company by Living Magazine in 2013 and 2014.
Employee Information
Employees undergo background checks and drug testing. Technicians wear uniforms and shoe covers to protect floors.
Licenses
TACLB00012269E
Areas Served
Cypress, Katy, Energy Corridor, The Villages, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston, Conroe, Cypress, Spring, Tomball

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
06/28/2017

“They installed the A/C unit. I used them a couple times. The time they went out and did my A/C unit the first time was positive, but the second time was very negative, so I'd never use them again. They sent out a guy that tried to cheat me. When I complained about it they said they'd take care of it but I still never got the work done from them I needed so I had to call somebody else to come out. They billed me for work I did not want them to do. I called and complained. I still paid anyway. They never did the work that I paid them to do. I wasn't very happy about that. The first experience was an A and the second experience was an F so I'd give them a D overall.”

Review by
06/28/2017

“When they put the new unit in upstairs they took everything I had in the attic and threw it over into one pile. I had some siding up there to replace anything that got broken on my house, and that got bent up. I've got an ice chest on the other side of the garage that I can't get at because the air conditioner's up there. They put duct work all over the place and didn't organize it in any form or fashion and I have no other way of getting around to the other side of the cathedral ceiling in my house. They put in a new air conditioning system that I don't really think we needed. They convinced my wife—I wasn't here—that we did. They get a D.”

Review by
06/28/2017

“They did some work for me a few months ago. They did all right. The only downfall of that is for about a month afterward I kept getting this black stuff blowing out of my air vents back on to the floor. It's finally stopped so I don't know if it had something to do with the air vents they were screwing around with. It blew back for probably about a month out of all the vents. I think they did fix it. In time, I'll know. They did it adequately. They put a new drip pan underneath my unit in the attic. I'd give them a C.”

Review by
06/28/2017

“I had a 100% positive experience with them. They're so thorough and so nice. We've known the owner since he was a child, so we're very fond of them. They've done everything right that we've liked. He's a businessman, and I was friends with his mother. They get an A+ on everything. They're very honest. We've had exceptional business with them and service. They're the only people we do business with. We bought our current air conditioner from them 20 years ago and if we need another one we'll go with them again.”

Review by
06/28/2017

“They did a condenser install at the rent house. I met the gentleman there when they came and I was there when they finished. I knew Bob because I used to know Greg when he worked at Air Pro years ago, so Bob did quite a bit of work for my house, my rent house, and my son's house. I've had no problems whatsoever. The prices are all about what everybody else would charge but they do a good job. I had an issue once at the rent house. I called Bob and he sent somebody back out to correct it, so no problems at all. Can't complain at all. I'd give everybody an A for everything.”

Review by
06/28/2017

“I've been using AirPro for over 20 years. I like lots of things about them. They're prompt, efficient, courteous, professional. They're not real expensive. I'm real satisfied with their service and I've been using them for a long time. I just recently had them out for routine maintenance to check the Freon and inspection and stuff like that. My upstairs unit was replaced in 2003 and they did that. That's 14 years right there. I'd give them an A.”

Review by
06/28/2017

“AirPro lied to me and told me the whole inside of my air ducts was full of mold and dust and dirt and were wanting me to pay to have some special filter installed, but I called a company to come out to have my air ducts cleaned and they said I didn't need to do that because there wasn't dust and dirt in there. They even showed me. Considering they lied to me to get me to pay for some expensive service, I'd give them a D-.”

Review by
06/28/2017

“The young man they sent out was here twice—he was extremely knowledgeable about the product and he was really helpful with regards to what he thought we needed and he seems to have been right so far. The work he did has performed as he said it would so we're really very—it was a little expensive for our budget but we're really well satisfied with the work. They're A+. We're really, really happy with it.”

Review by
06/28/2017

“It wasn't really a positive experience because they came back six months later and charged me more money. They changed a whole unit in the condominium and I paid about $6,000. I don't know what happened but when I checked my credit card I saw an extra $150, which I don't think is very professional because they should have told me about any charges that come up. They're good.”

Review by
06/28/2017

“AirPro did some residential A/C work for me. I was happy with them. I really liked the technician and they solved my problems. A few years before, I'd had a unit put in and the company that put it in screwed everything up. AirPro came in and did it right. They fixed it all up. They get an A+. I'd call them again if anything else goes out in my system.”

Review by
06/28/2017

“They replaced our A/C. They're pretty good. We still have a couple issues with our A/C, a humidity issue, and I'm not sure if the A/C itself can do that. And then circulation. We only got the A/C and not the vent for the duct reworking which is a flaw in the original design. I would give them an A.”

Review by
06/28/2017

“They're supposed to come back out next week. They were very professional. That guy talked to us and gave us a good explanation as to what work needed to be done—actually took my husband up in the attic and showed him what he was talking about, so I would rate them very high. I'd rate them A+.”

Review by
06/28/2017

“Everything is working fine. We've used them several times before. They're very quick to get out there. They did work on our HVAC unit. We love Gerald. He's our favorite, so we'd give Gerald an A+. We had a different guy come out last time. I would give him a B+. Overall I'd give them an A-.”

Review by
06/28/2017

“Our A/C went out two days before my wife was going to deliver a baby, and in Houston that's a pretty big deal. They came in, got us a quote on a Sunday, and had the system installed the very next day. Pretty big installation. Got it back up and running. We were very happy. They're A+.”

Review by
06/28/2017

“They did some work for me. The salesman was very up front with everything and honest. Unfortunately, he's not there anymore, but other than that, it's OK. They replaced my HVAC unit. I'd give them an A+.”

Review by
06/28/2017

“Air Pro put in the new air conditioner and heater. I've been using them for years. They are dependable and do a good job as quickly as they can and as efficiently as they can. I'd give them an A.”

Review by
06/28/2017

“I like the fact that they arrived on time and did what they said they were going to do. Everything seems to be up to snuff and working just fine. They did the A/C for me. I'd give them an A+.”

Review by
06/28/2017

“They do good work. They're very professional. They're a super company to do business with. They do both the maintenance and have installed two different HVAC units for me. They're A+.”

Review by
06/28/2017

“They've been fantastic. They're just really helpful. They always call when they're on the way. Every time I've dealt with them they've been really helpful. I'd give them an A.”

Review by
06/28/2017

“I liked that there was nothing unusual about them. It was a good experience. They had good equipment. They did a good job. They put in a new system for me. They get an A.”

Review by
06/28/2017

“I like their customer service. Called me back on a Sunday night. They assessed the problem and then replaced the unit within a day, so that's good. I'd give them an A+.”

Review by
06/28/2017

“Everything was great. The last thing they did for me was the winter checkup. They're just a good, responsive company. They did good work. I'd give them an A.”

Review by
06/28/2017

“I liked that they were very professional and clean and efficient about what they did. They replaced the entire system for me. They were A+. They were great.”

Review by
06/28/2017

“I thought they were fine. They did what they said they were going to do and I haven't had any problems. They redid all my duct work. I'd give them a B+.”

Review by
06/28/2017

“They did well. They did a good job. They fixed what was wrong. They were fixing my A/C unit. They were an A+ experience. They're good.”

Review by
06/28/2017

“It was real good. They had good service. They did the heating and air for us. They replaced the whole unit. They were A+.”

Review by
06/28/2017

“They were on time. They worked fast. They were good. They did work on an HVAC unit for me. They get an A+.”

Review by
06/28/2017

“They did a good job. I just liked them overall. They did work on my HVAC unit. I'll give them an A+.”

Review by
06/28/2017

“They did some work for us. I have no complaints.”

Review by
06/28/2017

“They changed out everything for me. They're A+.”

Review by
06/28/2017

“We used Air Pro. They did excellent work.”

Review by
07/28/2016

“I have no complaints with them.”

Review by
07/28/2016

“I have no complaints at all.”

Review by
07/28/2016

“We love Air Pro.”

Review by
07/28/2016

“They did a good job, I guess. They get an A.”

Review by
07/28/2016

“They did a great job. They've been servicing me for years, so no complaints.”

Review by
07/28/2016

“They were on time, friendly, and got the job done. It was A+ work.”

Review by
07/28/2016

“My experience was great. I have no complaints; they're fine.”

Review by
07/28/2016

“They have good customer service. It was an A+ experience.”

Review by
07/28/2016

“They were fine. I have no complaints, everything's fine.”

Review by
07/28/2016

“AirPro was great. They're always on time and courteous.”

Review by
07/28/2016

“They were friendly, courteous, and very knowledgeable. I'd give them an A. They were right on time.”

Review by
07/28/2016

“It was fine. They did the work on time, and it's working pretty well so far. It was an A overall.”

Review by
07/28/2016

“They did a very good job; I'm happy with their work. I'd give them an A. I would recommend them.”

Review by
07/28/2016

“They were helpful, and they explained to us how everything functions. I'd give them an A grade.”

Review by
07/28/2016

“I like the one technician that I've been working with for over a decade. I give them an A.”

Review by
07/28/2016

“They get the job done right. I'd give them at least an A. I already have recommended them.”

Review by
07/28/2016

“The overall experience was very good, no complaints. Everything was fine.”

Review by
07/28/2016

“I like that they explained everything they did. I’d rate them as an A.”

Review by
07/28/2016

“Everything went well; they came out and did a tune up. I'm pretty much satisfied. I have no complaints.”

Review by
07/28/2016

“They were nice. They responded quickly, and I didn't have to wait a long time for an appointment. I'd give them an A.”

Review by
07/28/2016

“The service was quick and efficient. They were polite. They earned an A+. I think that I'll use them again.  ”

Review by
07/28/2016

“Their people made the experience positive. I'd give the overall experience I guess a B+. I already recommended them once.”

Review by
07/28/2016

“I liked everything about their service—the price, the quality of the job they did, everything. I won't ever use anybody else. I'd give them a 1 overall.”

Review by
07/28/2016

“They did a pretty good job with the service call that I had. I would say they get an A. They were pretty clean when they came in the house.”

Review by
07/28/2016

“They were on time and knew what they were talking about. I'd rate my overall experience as an A; I had no issues. I would recommend them.”

Review by
07/28/2016

“They came multiple times. I guess they were OK. They've always been good for us. Their cleanliness was good.. I guess I'd give them a B.”

Review by
07/28/2016

“I had a really good experience with them. I like their promptness and honesty when they give me a quote. I'd have to say they're an A+.”

Review by
07/28/2016

“We always have a positive experience with them. They explain the work to us in great detail, and they're always here when they say they're going to be. They deserve an A+.”

Review by
07/28/2016

“My experience was very positive because of their attention to detail. They were very attentive to what they did and said. They followed up with me to make sure I was happy. I'd give them an A+.”

Review by
07/28/2016

“They did my home and my business; I was very happy with everything they did. I'd probably give them an A. Their quality of work and customer service were really good. They were very punctual and clean.”

Review by
07/28/2016

“It was fine. I like that they did the work that they said they were going to do, and I haven't had any problems with it. I'd give them a B. The quality of work is good as far as I can tell. I haven't had any problems, so it's all good. I'm likely to recommend them.”

Review by
07/28/2016

“We felt like they were overpriced. It's been almost a year so it's kind of hard for me to remember much about it, other than that it cost a lot of money. But other than the price, I don't have any complaints about them that stand out.”

Review by
07/28/2016

“Everything's working fine. They're the service we've been using forever. I just keep going back to the same people every year, no need to change. They're not quite an A+, but at least an A. If somebody asked me, I'd recommend them.”

Review by
07/28/2016

“Our experience has been absolutely positive; we love AirPro. They're reliable, and I can count on them to do an excellent job. I've been using them for years. I give them an A+++. I would highly recommend them to everybody. ”

Review by
07/28/2016

“Shawn—the guy who takes care of it—is trustworthy. I give them an A. He just climbed up in the attic and did an inspection. I would recommend them. In fact, they were recommended to me, that's how I got started with them.”

Review by
07/28/2016

“They did work at my house. The work was good. They're professional, competent, timely, and they did their job. My overall experience has been excellent with no complaints. I don't recommend companies much.”

Review by
07/28/2016

“I really like AirPro. Specifically their maintenance guy, I think his name is Shawn. Their work is affordable. The reaction time between when I place the call and when they come out to fix stuff for me is fairly quick. I'd grade the overall experience a B.”

Review by
07/28/2016

“They gave me a good price and they seemed to be personable; those two things were important. I would give them an A. The quality of their work was good, they were punctual, and their customer service was good. I think they were minus one person the day they came, but the supervisor came and certainly tried to make up for that. I would recommend them.”

Review by
07/28/2016

“I think they replaced one of my air conditioning units for my upstairs unit. I had no complaints with them overall. I keep their information and my receipt for things because they are under warranty in most cases. So if someone were to call and they asked, ‘Who fixed your unit?’ I would have that on hand. So far, it's working, and that's good news.”

Review by
07/28/2016

“I think they're wonderful. I had had an air conditioner replaced before them, and one of their men came down and put it in. The next time I called, they put down a pad and new hoses going into the house. It looked so professional. I give them an A; I’ll only use them. They were definitely punctual. I've already recommended them.”

Review by
07/28/2016

“My experience with AirPro was definitely positive. They brought a substitute unit out to keep me cool over Sunday, and brought the big unit out on Monday. They earned an A+ from me. Their customer service was great, and they were definitely punctual. I already have recommended them; they've gotten customers from me.”

Review by
07/28/2016

“He came in, did what he had to do, didn't try to charge me anything extra, and he did his job. I'd rate them as an A+; he did an excellent job. It works. He cleaned up and did everything he was supposed to do. I can't say anything negative. I would actually recommend them, as long as the A/C keeps working.”

Review by
07/28/2016

“I think they're very good at what they do. They were very punctual when they came and assessed the situation. The guys they sent were really concerned about cleanliness—they put little booties on. They completed their work, went the extra mile, and did a great job—it was a pretty hard job too. They are also there when you need them again. I'd say they get an A+ grade.  ”

Review by
07/28/2016

“This is only the second time I've used them. They put in a new system a year ago, and they came out to do a yearly check-up. I like that they do a good job; they know what they're doing. They were an A, because I don't know what an A+ would be. Their customer service was wonderful. Their punctuality and cleanliness were very nice. I presume their expertise is good—that's why they're here because I don't know anything about it.”

Review by
07/28/2016

“It was OK. I don't have any issues with them. I like their fast response and the maintenance program that they offer. My overall experience was a plus for sure, and I would give them an average grade right in the middle. Their quality of work, customer service, and punctuality were good; I don't have any complaints. Their cleanliness and expertise is a little tricky, one time wasn't good because there was a new person and another guy that wasn’t very knowledgeable. But that was one time.”

Review by
07/28/2016

“I haven't used them in over a year, and since then I had an issue come up and I had somebody else come. And they showed me the work that AirPro had done previously, and it was a mess. The sand on my outdoor air conditioning unit, they just kind of jerry-rigged it in there with some tie wrap so it's not very steady. The guy that came out most recently said that when it's not steady like that it's not centered and eventually it's going to wear out. Then he showed me some wiring that they had done on the inside and it was a mess. And I also thought they were very expensive. I would say they were poor and I wouldn't use them again.”

Review by
07/28/2016

“The actual service on site was okay, but one of the results of the service was that they had detected that the evaporator coil was leaking. And I've been trying for the past--well I gave up--I tried for a couple months working with their office to pursue a claim under my warranty with the manufacturer of the evaporator coil so it could be replaced. But they have been unresponsive in taking account of my claim. So overall it's been real negative. I've been pretty dissatisfied with their ability to respond to my calls and messages. The onsite work was fine.”

Review by
07/28/2016

“They did a very good job, and they had good follow-up after they installed the equipment. Generally speaking, they worked with us until we were pleased with the installation. We went through a few issues with the noisy airflow and they fixed the problem at no additional cost. I think the overall experience was an A+. The customer service from the office is a little bit different because sometimes there is a disconnect. They pay a little bit less than the attention to the clients than they do on the job, but it's not bad. They are very well-prepared.”

Review by
07/28/2016

“I love Air Pro. They're extremely knowledgeable. If I had any concern, they fixed it. I don't mean just with the repair; I'm saying that if I had any concern with their company they made it wonderful. The guys they've sent out are super great and very nice. I feel like it's not just an air conditioner company coming out. It almost feels like they're friends coming over and they really care about you, your air conditioner, and your problem, which doesn't happen too often. I really liked them, plus they were recommended by some friends, and I know that they had a good experience with them. I feel like they’re a very good company. Not a fly-by-night that just wants to get in there, do the job, and get out to collect their pay check. They really want to make sure your A/C problem is fixed to the best of its ability. They do not do shabby work either. I would give them an A+; the only way it could be better was if it had been free. I definitely would recommend them. ”

Review by
09/09/2015

“For the most part, they did a pretty good job. They looked at what needed to be looked at, and fixed it. They actually came back a few times. They tried to do it cheap, and they said, ‘Well, that should have fixed it.’ That was this past winter actually. They eventually got it fixed. When the guy left, it was always working, but it didn't stay working. He said, ‘Well, that's the cheapest way to fix it, and it should be good, but it's more than that. Let me come back. I'll order the parts. I should have them in a few days,’ and went to the next thing. They did the initial installation on my air conditioning units back in '97 or '95. At that time, they were a Trane dealer, and I had pretty good experiences with Trane equipment at work. It was kind of a tricky thing that he was doing, and he was trying to make it work. He did a good job with it—I’d give him an A. Looking back at it, what he did was really kind of difficult.”

Review by
09/09/2015

“AirPro has done a lot of work for me. One of the things I was very impressed by is that they screwed something up, and a couple of months later, they came back and fixed it all. They took care of everything, including the damage, without any kind of hassle or anything like that. They took ownership of their mistake, and it wasn't a very obvious mistake, but it was their fault. Besides that mistake, they do pretty good work. I looked at six or seven different companies and ended up going with them because John—the guy that I first dealt with—was fantastic, and he went out of his way to make sure that he helped me in the best way possible. Let's give them an A-.”

Review by
09/09/2015

“Air Pro, they came and did an inspection that's one of those roofing things. They didn't do any actual work, just one of those come and check out and make sure everything was OK. That's it. I'm not very happy with the company. It's not that great. It was alright. He just told me what he told me and that was it. I'm thinking, I don't know. It used to be Bluebell. I'm a customer of Bluebell so Air Pro took over Bluebell so I'm kind of not too happy with the service anymore. I had what they call a silver service plan with them, with Air Pro and I thought I had one coming, a free service. It's like if you buy two services, one for the fall and then one for the spring. Well they didn't get around to the spring until whenever they came out, probably late July, something like that. When I called they told me, no I'm sorry you don't have that anymore and it costs more now. OK, how much more? It was a lot more and I thought that was a different plan. I guess they made changes. I don't know. I wasn't aware of any of that so I had to just take what they gave me and that's it and it was just a so many points check and that was it. They were gone. I think I'd give them a C for right now.”

Review by
09/09/2015

“It was negative in the way it was built. I had a new air conditioner installed last fall and two months ago it was completely empty of whatever the fluid is they put in them now and they charged me to replace the fluid. As far as I'm concerned that's about as immoral as you can get. It was obviously an installation error. I sure as heck didn't punch a hole in it and they found nothing wrong with it and still charged me to replace the coolant. So I'm not satisfied. They bought out the group that I had been using for a long time. I'd give them a D.”

Review by
09/09/2015

“I always have a positive experience with AirPro. They're consistently good, which is the simple way to put it. Their technicians are efficient, courteous, clean, and they always fix the problem. We had an air conditioner thermostat problem. After a trip, we came back, and it didn't work. I believe it was a weekend, and we called the serviceman as he was ending his day. He came after hours, and it turned out it wasn't a major mechanical thing. He was able to reset the thermostat and give us air conditioning on a weekend night, so we were very appreciative of that. They’re always an A—they're always good.”

Review by
09/09/2015

“They were fair on their pricing. They came when they said they were going to, they did the work they said they were going to do, and they made good suggestions as far as the different options I had for fixing my problem. So all in all, the quality of the work was pretty good. I really don’t have any complaints. My mother-in-law had used them before and liked them as well. They replaced most of my air-conditioning system, basically just about everything but the ductwork. They get an A+.”

Review by
09/09/2015

“I've been using them for several years. Oh they always come and do the job and don't give me no grief. I have them come and service my winter heating and my air conditioning and supposedly they just clean it and do whatever has to be done. I honestly don't remember how I found them originally. It's been 8, 10 years at least I've had them. I'd give them a B. They're kind of high compared to some of the others.”

Review by
09/09/2015

“I had a mixed feeling. I had a mixed experience with their work. One time they did a good job and another time, a bad job. They came back. Anyway I have a mixed experience with them. We asked them to do certain things to do and they did it and didn't finish. It had to be redone but I was not very pleased. They didn't complete the work. I had to pay them $4,000 to finish up the work. I will say C.”

Review by
09/09/2015

“I liked the professional service and the time they spent with me explaining what I needed. They detailed my options and then carried forward with what they said they would do. They did a complete HVAC system. I chose them because of their representation at my home, the time they spent with me, and the thorough analysis of my house. They saw exactly what I needed. I'd rate them an A+.”

Review by
09/09/2015

“They did what they said they were going to do, and they really worked to try to get us situated and everything. They were on time, prompt, and very professional. I had them replace the whole air conditioning unit. They did A work, and they came when they said they would come. I didn't have to wait around.”

Review by
09/09/2015

“They did a good job, they were quick, and they explained everything really clearly. They also followed up. We replaced our air conditioning unit, our furnace, and all our ductwork, then added a couple vents and updated some others. I would give them an A.”

Review by
09/09/2015

“They were fine—very polite and very respectful. They made sure their shoes were covered. It was no problem whatsoever. They were very professional. I didn't have any power to my heater or air conditioner upstairs, and I had them check it upstairs. I'd give them an A+.”

Review by
09/09/2015

“We’ve had them here a couple of times, and they’ve been great, efficient, and right to the point. They worked from the minute they got here until the time they left. They were up in the attic. Their customer service was excellent. They call, and they show up on time. I'd give them an A.”

Review by
09/09/2015

“Well something wasn't done to code so they had to come out and fix it again but that's been taken care of now. I mean they were pretty honest. They came up with a solution and I think they charged a fair price. Before the issue about having them come back out again, I would say A, but I would say B.”

Review by
09/09/2015

“They showed up on time, and the technician seemed pretty knowledgeable. He did the job in a reasonable amount of time. We had used them previously, but this last time he fixed an electronic air-cleaning unit called an Aprilaire 5000, which wasn't functioning correctly. They’d definitely get an A.”

Review by
09/09/2015

“They were efficient, worked fast, and seemed honest. We found them in the Best Pick Reports. They actually repaired an A/C unit that another company told me would have to be replaced. I'd give them an A+.”

Review by
09/09/2015

“They were responsive and provided us what they said they were going to provide. We had a new A/C unit installed. I think we’d used them before, and we chose them because of that previous experience. They’re an A+.”

Review by
09/09/2015

“They showed up on time and got the job done quickly. They replaced the control board for the air conditioner. Their customer service was very good and very friendly. My neighbor suggested them to me. I'd rate them an A.”

Review by
09/09/2015

“I like their service. They're usually pretty quick to get here and take care of it. My husband had them at one of our rent properties. I haven't had any problems at all with their customer service. They deserve an A.”

Review by
09/09/2015

“The technician is good. He's very helpful. I had them do regular annual maintenance. I probably chose them because they didn't charge me a whole lot to come out the first time, which was helpful. I'd give them an A.”

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