Colony Air Conditioning & Heating
8th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 610 Surveys
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Compiled Score: star star star star star
Colony Air Conditioning & Heating has received 5 out of 5 stars (A-rating) based on 610 customer surveys conducted by Best Pick Reports.
8th year as a Best Pick Call
"I believe the best way to prove a company's true quality is to survey its customers. Any company can boast about how good they are, but it's the customer opinions that really count. We receive thousands of customer surveys each year, and they overwhelmingly declare Colony to be a slam-dunk choice. That's powerful proof."

Kathy A. Everett | Vice President
Company Information
Services Offered
Colony Air Conditioning & Heating services and repairs all brands of heating and cooling equipment and specializes in energy-efficient upgrades and equipment replacement. The company also offers indoor air quality solutions and a preventative maintenance discount program.
Warranty
Colony offers seven "Rock Solid Guarantees," including a 100 percent satisfaction guarantee.
Company History
The second-generation, family-owned business was founded in 1977.
Distinctions
The company is a six-time Carrier President's Award winner, a winner of Frisco STYLE Magazine's Best of Business Award, and a NATE Quality Circle Contractor. Colony is also a member of the Air Conditioning Contractors of America Hall of Fame.
Employee Information
The company employs NATE-certified technicians, and all technicians must pass drug tests and background checks.
Licenses
TACLB00006054C
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Carrollton, Coppell, Irving, Richardson
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They're very responsive, so whenever we had an issue all I had to do was call them and they were super responsive. They always took care of it. Sometimes mistakes happen and they were exceptional in rectifying it immediately. I'd give them an A. I'd highly recommend them. In fact, I did two weeks ago to my neighbor.”

“It was a very positive experience. All of the people who have ever come to our house to service our air conditioner or work here are polite, nice, and explain things. I liked them. I would give them an A+. The inspector said they did a good job. The air conditioner works great. I'd be extremely likely to recommend them.”

“They did excellent work and I had no complaints. They were great.”

“We've had work done by them before. I'm under a contract with them because I like them. I'm under a contract for them to do my annual checkups. I don't have anything that's recent. They do excellent work. I have no complaints and I'd highly recommend them.”

“Colony is great. They're quick to respond and get the job done right the first time. I had them put my A/C in, and I haven't had any complaints with them at all. I'd give them an A+. I would recommend them.”

“They did a great job. They had good service and everything was great. Timely, everything was good. I'd give the overall experience an A+. They were great.”

“They haven't been here for several months, but they have been here. They show up when they're supposed to and they do what they need to do and they're on their way, which is perfect. I'd give them an A+ grade. I've used them for several years.”

“They're very much on time, exactly when they say and it's very easy to set up appointments. I've never had an issue so far in using any of their technicians. I'd give the overall experience an A+. I'd highly recommend them.”

“Colony did a good job. They were in and out. They were clean. I had no complaints with their service and I'd highly recommend them.”

“Colony does excellent work. I have no complaints with them.”

“They did a great job for me. They were just very professional and they're always dependable. I have no problems. I'd give them an A. I would recommend them.”

“They did excellent work. I had no complaints and I'd recommend them.”

“They were wonderful. They thought they wouldn't be able to get out to my house until after the after-hour charge, but they got there before and had already assessed it and fixed it within an hour. I'll give them an A.”

“Colony came and checked our air conditioner and heating twice. Nothing in particular I liked or disliked about them. I'd give them an A+ rating.”

“Colony did some stuff like last year. I've never had a bad experience with them. I can't think of anything specific. I'm just generally happy with their service. I'd give them an A+.”

“Colony showed up on time and they do what you ask them to do. They do it right the first time. I'd give them an A+.”

“I bought a maintenance program with Colony and they followed up with me, and I thought it worked well. I'd say A+.”

“I liked their honesty. They're A+.”

“It was very good. I liked their thoroughness. I'd give Colony an A+ rating. I would recommend them.”

“It was very positive. I 've just used them for years and years, and they've always done a good job. I'd give them an A+.”

“I've been doing business with them for 15 years and everything's positive. I like their technicians. They're A+ overall.”

“I've done business with Colony before and their technicians and everything are very friendly and very courteous and they know what they're doing. I'd give them an A+ rating.”

“I've used them for a long time. They're very efficient. They're always on time. They call you when they're on their way, and they do good work. I'd rate them as an A+.”

“That was a while ago. I thought they were good. They're always very clean coming in and polite. It was good. I don't know what day particularly you were talking about, but there were two different times I think and they did both. Obviously, I want to give them an A+ grade because I've been going with them for several years now. I'd recommend them.”

“They just do very good work. I'd give them an A+ grade.”

“They just made sure they were here promptly when I called and made an appointment. It was actually very good. I'd give them an A+.”

“They were dependable. They'd be an A+.”

“They were in and out quick and got the work done. I'd say it was an A+.”

“They're just very personable and they seem to do a thorough job. They're very good at following up. I'd give them an A+.”

“They're very consistent. They're on time. They do quality work. They give you a straight answer. They seem to be very diligent. They work through their checklist, and they're very thorough. They've always been. I've used them for the last 18 months. I'm very happy with them. I've done one major repair with them and the rest of it has just been routine checks, but they've been very good all the way through. I'd give them an A+. I do recommend them.”

“Twice a year they do a checkup and clean the system and everything is fine. I've been using them for over ten, 12 years so I guess I like them. I'd give them an A+ grade. They've done a couple of repairs for me and they were fine.”

“Nothing in particular I liked or disliked. They were on time, so that was good. I'd give them an A+ rating. I would recommend them.”

“They were on time. They call before they come and I've used them for ten years and have been very pleased with them. I'd give them an A+ rating. I've had no problems over the years. I would recommend them.”

“I've always had a positive experience with them. I think they're very prompt and very honest. They've been good with us for years. We've been with them for years. I'd give them a 100 percent rating.”

“Colony is a local, family-owned business with ties to the area and everything, so that's why I use them. I'd give them an A grade.”

“Colony was prompt and convenient. I'd give the overall experience an A. I'd recommend them.”

“I had a positive experience.”

“I like that they're honest. I'd give them an A.”

“It was a warranty issue. The equipment broke quickly, but other than that it was all right. I'd give them an A.”

“It was good.”

“It was good. They did good work. I was happy with them. It was an A. It was very good.”

“It's been a good while now, but there haven't been any problems. Easy job. They do a good job. I'd give them an A. I would recommend them.”

“Nothing I liked that I can remember. They were doing service on my HVAC system. I'd give them an A. They didn't have to come back, but I don't know the status of the job.”

“They came out six months ago. I guess I'd give them an A.”

“Colony Air Conditioning & Heating is a wonderful, ethical company. They installed a new unit for me. I liked them because of their knowledge, professionalism, and quality. They made sure I was making an informed decision. They explained everything that was done. I fully trust them.”

“I have been using them for 14 years. They are awesome and always return my calls in a timely manner. They are very professional. They call when they are on their way to my house. I am very impressed with their service. I would definitely recommend them to my family and friends. I love this company.”

“Colony Air Conditioning & Heating does a great job. They are super informative, and they ensure that you are educated enough about your system to make wise decisions. I also love their yearly maintenance plan to keep things on track.”

“We have used Colony Air for over 14 years and have always been delighted with their service and professionalism. They have a great service program and take good care of our HVAC needs.”

“Colony A/C has a great reputation and I would recommend them to anyone needing A/C or Heating service.”

“My first experience was for an emergency A/C repair. After shopping around, I was recommended by friends to check them out. I was very satisfied with the professional work they performed that I decided to purchase an extended Preventive Maintenance Service Agreement to keep both of my units operating year round.”

“We have been using Colony Air for almost 20 years and have wouldn't use anyone else. All of their technicians are very knowledgeable, very polite and on time. Colony Air must be a good place to work, because we see some of the same technicians year after year. We would highly recommend them, and we have.”

“Overall, Colony Air is a really good company. Have used them for more than 16 years.”

“I've been using Colony air for the past four years. I am on the twice a year service preventive maintenance plan and have been very pleased with my service.”

“I have been using Colony Air since before we purchased the set that we have now. They have always been responsive and have solved any problems or issues at their first attempt.”

“Colony Air provided very professional and prompt service. We purchased a yearly maintenance plan and their expert service technicians attended to our system. We plan on renewing our contract with Colony Air.”

“I have done business with Larry and his company for more than 10 years. They just keep getting better.”

“Very professional, prompt and courteous. I highly recommend these people.”

“I depend on Colony A/C for my air conditioning and heating needs. They are dependable and customer service oriented. Definite pluses in my book.”

“We have been customers of Colony Heating and Air Conditioning since 1991 and they have always done excellent work for us.”

“They are just fantastic—reliable, courteous, and do great work. Have already recommended them to others.”

“Honest is the best way to describe Colony Air.”

“All Colony Air services, beginning several years ago, were performed thoroughly and professionally.”

“Very professional, punctual, and friendly. Will highly recommend to my friends and family.”

“I was very pleased with Colony Air and have recommended their services to others. The gentleman that did our semi-annual service check was extremely helpful and knowledgeable. I actually called their office and gave them direct feedback. I consider Colony Air a company that I will continue to do business with as the need might arise.”

“Very good company.”

“The service call went well. I would not hesitate to recommend Colony Air anyone who asks.”

“When we moved here 6 years ago, we started with another company, and had a problem with them. We moved to Colony Air, and have had them for about 4 years now, and they are great. We use them for maintenance, we've had replaced one of our 2 units, and it was also a good experience. Highly recommend.”

“The technician was very courteous and friendly and explained what he was doing and gave me some maintenance tips to keep the A/C units running.”

“Colony Air is always on time (or early) and good about calling on the way to confirm a second time. Their technicians are very cordial and professional, most of all patient and courteous. Pleasure doing business with. Even in the throes of their busy season, they could get out to our house quicker than my first choice—glad it worked out that way. Colony Air is NOW my new first choice for any HVAC needs.”

“I have utilized their services for 15 years. They are professional and perform high quality maintenance and repair work. I am very pleased what they do. They are friendly, and provide a high level of service that leads to customer satisfaction and reliance on them to provide any service we want.”

“Colony called and stated the tech was on his way. The tech arrived right on time. He quickly found the problem and had it fixed in no time. He shared with me the preventative maintenance program that was a great value. The tech was super friendly and knowledgeable. Highly recommend Colony Air.”

“I have been a customer from more than 10 years and they have always provided superior customer service.”

“Colony Air has come through for me time and time again. Don't know what I would do without them.”

“Have used them for years. Have always been extremely professional, reliable, and trustworthy. I think they go above and beyond with customer care and service. I would highly recommend them.”

“Colony Air is amazing. We've been using their services for several years now. They put in our new air conditioning units. They also come twice a year to make sure everything is running perfectly. We've had to call them before on a weekend, and they are always willing and ready to help. I would recommend Colony Air to any family and/or friends.”

“Frank was outstanding with the spring tune up. Cleaned the outside unit and was able to answer all questions.”

“Colony Air is very thorough and competent. We are very satisfied with their work.”

“I liked that they hired a veteran. They were courteous, knowledgeable, clean, and punctual.”

“We have used Colony Air for years and they have always been professional, well-trained, friendly people. Wouldn't think of using anyone else.”

“We have used Colony Air's pre-season tune-up services for the last five years and have never had a problem with our HVAC system. They do a great job.”

“They're always on time and very knowledgeable. I will definitely use them again.”

“Have used Colony Air for about 30 years.”

“Colony Air has installed and serviced my A/C and Heat systems since 1996. The service is always quality and I know before they work what will be accomplished and the cost. The always give me budgeting options and are considerate of my time in arranging their service hour(s). I appreciate them and have continued to use them because of complete satisfaction in the past.”

“Have used Colony Air for several years for maintenance checkups. Always have done an excellent job. When our A/C was destroyed by hail storm, we turned to Colony because we knew they would do a good job.”

“I had a scheduled summer preventive service performed on two systems. The technician was on time, knowledgeable, and efficient in his work. He was upfront about concerns and we made minor preventive repairs to one system. The next day (Friday afternoon) the other was not cooling. I contacted Colony Air and they had someone there within an hour trouble shot and replaced a failed capacitor. Cannot get better service. Will continue business with Colony Air.”

“Good company, good work, and good men.”

“My technician came in the assigned time frame. He was very knowledgeable and professional. I feel confident that he checked my equipment carefully and thoroughly.”

“I think I can trust Colony Air for their honesty. That is a rare trait in this industry.”

“They provided me with good service.”

“I have used Colony Air for twice per year regular maintenance for the last three years. Additionally, I have used Colony Air to do a few minor to moderate repairs but not a full A/C replacement. I have been completely satisfied with every single service call. The technicians are very knowledgeable and take time to explain everything where I can understand. The important thing for me is they don't recommend repairs that aren't necessary because the service techs are not on commission. The customer service / scheduling people in their offices are also very kind and courteous. I could not be more pleased with Colony Air.”

“Company customer service is excellent. Robert Bills is an excellent HVAC Tech with vast comprehensive knowledge of HVAC Systems. I would recommend Colony HVAC to a friend.”

“It was absolutely fantastic—five stars on everything.”

“It was fine. We signed up for a yearly checkup. They only came one time—I've got to wait until next fall for them to come again, but he was pretty good. My son worked with Colony and recommended them, so that's how I got involved with them. I'll give them an A—it was almost perfect.”

“They were good at what they did. So far, no problems. Logan was excellent. They're an A.”

“They're punctual, and they do what's expected—they do a good job. Every spring and fall, they come out to check it and make sure it's ready for the next season. I'll give them an A+.”

“I've been using Colony Air Conditioning & Heating for a couple of years now. The technicians are always very professional and very nice. They're conscious of what I want done, and I trust them—I've never had any reason not to. They do my biannual maintenance. I would give them an A+.”

“They're just really easy to understand, and I like their annual service plan. They come in every six months to check out the air conditioning and the heater to let me know if there's anything that needs to be done. I'd say they get an A+.”

“I like the friendly service. They're very thorough about what they do. They did a cleanup for the summertime. I would give them an A+.”

“Colony came out and inspected our air conditioning system to make sure everything was OK. I like the fact that they made everything easy. They came out, did what they were supposed to do, and told us everything about our system that was going on. They didn't try to push anything on us that we didn't want. Everything was pretty much the way they said it was going to be, so I was very pleased. I'd say they're an A+.”

“They came out on time and did the job quickly. They were recommended by a friend. Colony is A+.”