Colony Air Conditioning & Heating
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Colony Air Conditioning & Heating has received 4.9 out of 5 stars based on 365 customer surveys.
5
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20
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8th year as a Best Pick Call
"I believe the best way to prove a company's true quality is to survey its customers. Any company can boast about how good they are, but it's the customer opinions that really count. We receive thousands of customer surveys each year, and they overwhelmingly declare Colony to be a slam-dunk choice. That's powerful proof."

Kathy A. Everett | Vice President
Company Information
Services Offered
Colony Air Conditioning & Heating services and repairs all brands of heating and cooling equipment and specializes in energy-efficient upgrades and equipment replacement. The company also offers indoor air quality solutions and a preventative maintenance discount program.
Warranty
Colony offers seven "Rock Solid Guarantees," including a 100 percent satisfaction guarantee.
Company History
The second-generation, family-owned business was founded in 1977.
Distinctions
The company is a six-time Carrier President's Award winner, a winner of Frisco STYLE Magazine's Best of Business Award, and a NATE Quality Circle Contractor. Colony is also a member of the Air Conditioning Contractors of America Hall of Fame.
Employee Information
The company employs NATE-certified technicians, and all technicians must pass drug tests and background checks.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Carrollton, Coppell, Irving, Richardson
Address
4905 Westpoint Drive
The Colony, TX 75056
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 1:00 pm
Sun
Closed
Licenses
TACLB00006054C

Compiled Score:

Colony Air Conditioning & Heating has received 4.9 out of 5 stars based on 365 customer surveys.
5
339
4
20
3
2
2
4
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/01/2018

“I would like to recognize Carl, my technician. I believe that is his name. He is the gentleman that has come out several time. He does top-notch work, friendly, and is personable.”

Review by
08/01/2018

“Everything was perfect!”

Review by
08/01/2018

“I would like to recognize all of the technicians that came out. I've used them for years so I've probably gone through every technician they have and they have all been great.”

Review by
08/01/2018

“All areas were exceeded.”

Review by
08/01/2018

“They have always done a great job. I have bene with them so long. I have never had any complaints with them.”

Review by
08/01/2018

“I was most satisfied with everything that they do.”

Review by
08/01/2018

“I would like to recognize the whole team. They are great.”

Review by
08/01/2018

“They met my expectations by completing the job in one day.”

Review by
07/26/2018

“They were a good company and they met my expectations.”

Review by
07/26/2018

“Carl Dawson should be recognized.”

Review by
07/26/2018

“I would like to recognize everyone for their exceptional service. Everyone that has come has done an excellent job and when I called them, they have always been good. The owner's wife even called me to make sure that I had called in to get the guarantee. I went back and checked and I had already done that, but it was good that they were back checking. Everyone has done an excellent job.”

Review by
07/18/2018

“They resolved the problem within 12 hours and had the air conditioner working again.”

Review by
07/18/2018

“The last guy's knowledge met my expectations.”

Review by
07/18/2018

“I can't remember the tech's name, but him and everyone in the front office were all exceptional.”

Review by
07/10/2018

“You were fine.”

Review by
07/09/2018

“They did what they were supposed to do and I was very satisfied.”

Review by
07/09/2018

“I have used them for years. I believe I started using them when they first started. I like to use local business.”

Review by
07/09/2018

“It was the installation, repair, and maintenance of our two air conditioning and furnace units.”

Review by
07/09/2018

“They exceeded my expectations from the moment I called to the time that they finished the project putting a new air conditioner in.”

Review by
07/26/2017

“They're very consistent. They're on time. They do quality work. They give you a straight answer. They seem to be very diligent. They work through their checklist, and they're very thorough. They've always been. I've used them for the last 18 months. I'm very happy with them. I've done one major repair with them and the rest of it has just been routine checks, but they've been very good all the way through. I'd give them an A+. I do recommend them.”

Review by
07/26/2017

“That was a while ago. I thought they were good. They're always very clean coming in and polite. It was good. I don't know what day particularly you were talking about, but there were two different times I think and they did both. Obviously, I want to give them an A+ grade because I've been going with them for several years now. I'd recommend them.”

Review by
07/26/2017

“They're very responsive, so whenever we had an issue all I had to do was call them and they were super responsive. They always took care of it. Sometimes mistakes happen and they were exceptional in rectifying it immediately. I'd give them an A. I'd highly recommend them. In fact, I did two weeks ago to my neighbor.”

Review by
07/26/2017

“They haven't been here for several months, but they have been here. They show up when they're supposed to and they do what they need to do and they're on their way, which is perfect. I'd give them an A+ grade. I've used them for several years.”

Review by
07/26/2017

“Colony gave me some options, as far as pricing. I've been using them for a couple of years now. They have a good package there that you can get into. They allow financing too if you need it, which is another nice thing. I'd give them an A.”

Review by
07/26/2017

“They're very much on time, exactly when they say and it's very easy to set up appointments. I've never had an issue so far in using any of their technicians. I'd give the overall experience an A+. I'd highly recommend them.”

Review by
07/26/2017

“Colony is great. They're quick to respond and get the job done right the first time. I had them put my A/C in, and I haven't had any complaints with them at all. I'd give them an A+. I would recommend them.”

Review by
07/26/2017

“Colony did some stuff like last year. I've never had a bad experience with them. I can't think of anything specific. I'm just generally happy with their service. I'd give them an A+.”

Review by
07/26/2017

“Nothing I liked that I can remember. They were doing service on my HVAC system. I'd give them an A. They didn't have to come back, but I don't know the status of the job.”

Review by
07/26/2017

“They did a great job for me. They were just very professional and they're always dependable. I have no problems. I'd give them an A. I would recommend them.”

Review by
07/26/2017

“They did a great job. They had good service and everything was great. Timely, everything was good. I'd give the overall experience an A+. They were great.”

Review by
07/26/2017

“Colony came and checked our air conditioner and heating twice. Nothing in particular I liked or disliked about them. I'd give them an A+ rating.”

Review by
07/26/2017

“It's been a good while now, but there haven't been any problems. Easy job. They do a good job. I'd give them an A. I would recommend them.”

Review by
07/26/2017

“Nothing in particular I liked or disliked. They were on time, so that was good. I'd give them an A+ rating. I would recommend them.”

Review by
07/26/2017

“They just made sure they were here promptly when I called and made an appointment. It was actually very good. I'd give them an A+.”

Review by
07/26/2017

“I bought a maintenance program with Colony and they followed up with me, and I thought it worked well. I'd say A+.”

Review by
07/26/2017

“It was very good. I liked their thoroughness. I'd give Colony an A+ rating. I would recommend them.”

Review by
07/26/2017

“Colony was prompt and convenient. I'd give the overall experience an A. I'd recommend them.”

Review by
07/26/2017

“They're prompt and they fixed it and they're not expensive. I'd give them an A overall.”

Review by
07/26/2017

“They were in and out quick and got the work done. I'd say it was an A+.”

Review by
07/26/2017

“They did excellent work. I had no complaints and I'd recommend them.”

Review by
07/26/2017

“They came out six months ago. I guess I'd give them an A.”

Review by
07/26/2017

“The guys know their work. They seem to be pretty experienced. Overall, I'd give them a B rating.”

Review by
07/26/2017

“We have had positive experiences with Colony. They've served us in the past. I like the service people that they have, for the most part. We had a little trouble with the last one. It was as much our fault as it was his. We don't keep a very clean house and he had a negative reaction to that to, say the least, but we got the work done. I'd give them a B+. I'm happy with the work they've done.”

Review by
07/20/2017

“The thing that I liked was that they did not try to upsell. It was low pressure. They made clear what was, which repairs were necessary and which ones could be deferred. I liked the honesty and awareness of cost saving that they kept things they gave me a good idea what I needed to do and what I ought to do. I'd give them an A rating. I'm stingy about A+. It was very good.”

Review by
07/20/2017

“It was a very positive experience. All of the people who have ever come to our house to service our air conditioner or work here are polite, nice, and explain things. I liked them. I would give them an A+. The inspector said they did a good job. The air conditioner works great. I'd be extremely likely to recommend them.”

Review by
07/20/2017

“It was a warranty issue. The equipment broke quickly, but other than that it was all right. I'd give them an A.”

Review by
07/20/2017

“Colony showed up on time and they do what you ask them to do. They do it right the first time. I'd give them an A+.”

Review by
07/20/2017

“It was very positive. I 've just used them for years and years, and they've always done a good job. I'd give them an A+.”

Review by
07/20/2017

“I've been doing business with them for 15 years and everything's positive. I like their technicians. They're A+ overall.”

Review by
07/20/2017

“They're just very personable and they seem to do a thorough job. They're very good at following up. I'd give them an A+.”

Review by
07/20/2017

“Colony did a good job. They were in and out. They were clean. I had no complaints with their service and I'd highly recommend them.”

Review by
07/20/2017

“Colony is a local, family-owned business with ties to the area and everything, so that's why I use them. I'd give them an A grade.”

Review by
07/20/2017

“It was very positive. I've used Colony several times over the last several years. They're reputable, honest and their prices are fair. I'd give them an A+.”

Review by
07/20/2017

“They just do very good work. I'd give them an A+ grade.”

Review by
07/20/2017

“They did excellent work and I had no complaints. They were great.”

Review by
07/20/2017

“Colony does excellent work. I have no complaints with them.”

Review by
07/20/2017

“I like that they're honest. I'd give them an A.”

Review by
07/20/2017

“They were dependable. They'd be an A+.”

Review by
07/20/2017

“I liked their honesty. They're A+.”

Review by
07/20/2017

“I had a positive experience.”

Review by
07/20/2017

“It was good. They did good work. I was happy with them. It was an A. It was very good.”

Review by
07/20/2017

“It was good.”

Review by
07/20/2017

“I've used them for a long time. They're very efficient. They're always on time. They call you when they're on their way, and they do good work. I'd rate them as an A+.”

Review by
07/20/2017

“I've done business with Colony before and their technicians and everything are very friendly and very courteous and they know what they're doing. I'd give them an A+ rating.”

Review by
07/20/2017

“They were on time. They call before they come and I've used them for ten years and have been very pleased with them. I'd give them an A+ rating. I've had no problems over the years. I would recommend them.”

Review by
07/20/2017

“I've always had a positive experience with them. I think they're very prompt and very honest. They've been good with us for years. We've been with them for years. I'd give them a 100 percent rating.”

Review by
07/20/2017

“They were wonderful. They thought they wouldn't be able to get out to my house until after the after-hour charge, but they got there before and had already assessed it and fixed it within an hour. I'll give them an A.”

Review by
07/20/2017

“Twice a year they do a checkup and clean the system and everything is fine. I've been using them for over ten, 12 years so I guess I like them. I'd give them an A+ grade. They've done a couple of repairs for me and they were fine.”

Review by
07/20/2017

“We've had work done by them before. I'm under a contract with them because I like them. I'm under a contract for them to do my annual checkups. I don't have anything that's recent. They do excellent work. I have no complaints and I'd highly recommend them.”

Review by
07/20/2017

“They did the job that they said they were going to do. They did the roof and the gutters. I'd give them a B-.”

Review by
07/20/2017

“The cost was really, really high for what they did and not only that, I wish I had almost gotten another quote on it because there was a coil system that my neighbor across the street had the same air conditioning and they replaced his for free. I called Colony after the fact and they were sort of, 'We can help you. We can do something.' That aspect gave me a negative taste. The work itself they did was good. I think I'd still give them a C.”

Review by
05/23/2016

No review comments provided

Review by
05/23/2016

“Company customer service is excellent. Robert Bills is an excellent HVAC Tech with vast comprehensive knowledge of HVAC Systems. I would recommend Colony HVAC to a friend.”

Review by
05/22/2016

No review comments provided

Review by
05/21/2016

“I have used Colony Air for twice per year regular maintenance for the last three years. Additionally, I have used Colony Air to do a few minor to moderate repairs but not a full A/C replacement. I have been completely satisfied with every single service call. The technicians are very knowledgeable and take time to explain everything where I can understand. The important thing for me is they don't recommend repairs that aren't necessary because the service techs are not on commission. The customer service / scheduling people in their offices are also very kind and courteous. I could not be more pleased with Colony Air.”

Review by
05/20/2016

“They provided me with good service.”

Review by
05/20/2016

No review comments provided

Review by
05/18/2016

No review comments provided

Review by
05/18/2016

No review comments provided

Review by
05/18/2016

“I think I can trust Colony Air for their honesty. That is a rare trait in this industry.”

Review by
05/17/2016

“Good Co., good work, good men.”

Review by
05/17/2016

No review comments provided

Review by
05/17/2016

“My technician came in the assigned time frame. He was very knowledgeable and professional. I feel confident that he checked my equipment carefully and thoroughly.”

Review by
05/17/2016

“I had a scheduled summer preventive service performed on two systems. The technician was on time, knowledgeable, and efficient in his work. He was upfront about concerns and we made minor preventive repairs to one system. The next day (Friday afternoon) the other was not cooling. I contacted Colony Air and they had someone there within an hour trouble shot and replaced a failed capacitor. Cannot get better service. Will continue business with Colony Air.”

Review by
05/16/2016

“Colony Air has installed and serviced my A/C and Heat systems (2) since 1996. The service is always quality and I know before they work what will be accomplished and the cost. The always give me budgeting options and are considerate of my time in arranging their service hour(s). I appreciate them and have continued to use them because of complete satisfaction in the past.”

Review by
05/16/2016

“I  have been using Colony A/C for 14 years. They are awesome, always return my calls in a timely manner. They are very professional in their service. They call when they are on their way to my house so I don't have to wait. I am very impressed with their service. I would definitely recommend them to my family and friends. Love this company!!!”

Review by
05/16/2016

“Have used Colony Air for several years for maintenance check ups. Always have done an excellent job. When our A/C was destroyed by hail storm, we turned to Colony because we knew they would do a good job.”

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

“Have used Colony Air for about 3 years.”

Review by
05/16/2016

“On time, very knowledgeable. Will definitely use again.”

Review by
05/16/2016

“We have used Colony Air for years and they have always been professional, well-trained, friendly people. Wouldn't think of using anyone else!!”

Review by
05/16/2016

“We  have used Colony Air's pre-season tune-up services for the last 5 years and have never had a problem with our HVAC system. They do a great job.”

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

Review by
05/16/2016

No review comments provided

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