Colony Air Conditioning & Heating
7th year as a Best Pick
certified company
Based on 636 reviews
Our Certification Process
Best Pick Guarantee
Verified License(s)
Verified General Liability Ins.
7th year as a Best Pick Call
"I believe the best way to prove a company's true quality is to survey its customers. Any company can boast about how good they are, but it's the customer opinions that really count. We receive thousands of customer surveys each year, and they overwhelmingly declare Colony to be a slam-dunk choice. That's powerful proof."

Kathy A. Everett | Vice President
Company Information
Services Offered
Colony Air Conditioning & Heating services and repairs all brands of heating and cooling equipment and specializes in energy-efficient upgrades and equipment replacement. The company also offers indoor air quality solutions and a preventative maintenance discount program.
Colony offers seven "Rock Solid Guarantees," including a 100 percent satisfaction guarantee.
Company History
The second-generation, family-owned business was founded in 1977.
The company is a five-time Carrier President's Award winner, a winner of Frisco STYLE Magazine's Best of Business Award, and a NATE Quality Circle Contractor. Colony is also a member of the Air Conditioning Contractors of America Hall of Fame.
Employee Information
The company employs NATE-certified technicians, and all technicians must pass drug tests and background checks.
Areas Served
Plano/Frisco/Allen/McKinney, North Dallas
A selection of 636 homeowner reviews:
“Colony Air Conditioning & Heating is a wonderful, ethical company. They installed a new unit for me. I liked them because of their knowledge, professionalism, and quality. They made sure I was making an informed decision. They explained everything that was done. I fully trust them.”
“I have been using them for 14 years. They are awesome and always return my calls in a timely manner. They are very professional. They call when they are on their way to my house. I am very impressed with their service. I would definitely recommend them to my family and friends. I love this company.”
“Colony Air Conditioning & Heating does a great job. They are super informative, and they ensure that you are educated enough about your system to make wise decisions. I also love their yearly maintenance plan to keep things on track.”
“We have used Colony Air for over 14 years and have always been delighted with their service and professionalism. They have a great service program and take good care of our HVAC needs.”
“Colony A/C has a great reputation and I would recommend them to anyone needing A/C or Heating service.”
“My first experience was for an emergency A/C repair. After shopping around, I was recommended by friends to check them out. I was very satisfied with the professional work they performed that I decided to purchase an extended Preventive Maintenance Service Agreement to keep both of my units operating year round.”
“We have been using Colony Air for almost 20 years and have wouldn't use anyone else. All of their technicians are very knowledgeable, very polite and on time. Colony Air must be a good place to work, because we see some of the same technicians year after year. We would highly recommend them, and we have.”
“Overall, Colony Air is a really good company. Have used them for more than 16 years.”
“I've been using Colony air for the past four years. I am on the twice a year service preventive maintenance plan and have been very pleased with my service.”
“I have been using Colony Air since before we purchased the set that we have now. They have always been responsive and have solved any problems or issues at their first attempt.”
“Colony Air provided very professional and prompt service. We purchased a yearly maintenance plan and their expert service technicians attended to our system. We plan on renewing our contract with Colony Air.”
“I have done business with Larry and his company for more than 10 years. They just keep getting better.”
“Very professional, prompt and courteous. I highly recommend these people.”
“I depend on Colony A/C for my air conditioning and heating needs. They are dependable and customer service oriented. Definite pluses in my book.”
“We have been customers of Colony Heating and Air Conditioning since 1991 and they have always done excellent work for us.”
“They are just fantastic—reliable, courteous, and do great work. Have already recommended them to others.”
“Honest is the best way to describe Colony Air.”
“All Colony Air services, beginning several years ago, were performed thoroughly and professionally.”
“Very professional, punctual, and friendly. Will highly recommend to my friends and family.”
“I was very pleased with Colony Air and have recommended their services to others. The gentleman that did our semi-annual service check was extremely helpful and knowledgeable. I actually called their office and gave them direct feedback. I consider Colony Air a company that I will continue to do business with as the need might arise.”
“Very good company.”
“The service call went well. I would not hesitate to recommend Colony Air anyone who asks.”
“When we moved here 6 years ago, we started with another company, and had a problem with them. We moved to Colony Air, and have had them for about 4 years now, and they are great. We use them for maintenance, we've had replaced one of our 2 units, and it was also a good experience. Highly recommend.”
“The technician was very courteous and friendly and explained what he was doing and gave me some maintenance tips to keep the A/C units running.”
“Colony Air is always on time (or early) and good about calling on the way to confirm a second time. Their technicians are very cordial and professional, most of all patient and courteous. Pleasure doing business with. Even in the throes of their busy season, they could get out to our house quicker than my first choice—glad it worked out that way. Colony Air is NOW my new first choice for any HVAC needs.”
“I have utilized their services for 15 years. They are professional and perform high quality maintenance and repair work. I am very pleased what they do. They are friendly, and provide a high level of service that leads to customer satisfaction and reliance on them to provide any service we want.”
“Colony called and stated the tech was on his way. The tech arrived right on time. He quickly found the problem and had it fixed in no time. He shared with me the preventative maintenance program that was a great value. The tech was super friendly and knowledgeable. Highly recommend Colony Air.”
“I have been a customer from more than 10 years and they have always provided superior customer service.”
“Colony Air has come through for me time and time again. Don't know what I would do without them.”
“Have used them for years. Have always been extremely professional, reliable, and trustworthy. I think they go above and beyond with customer care and service. I would highly recommend them.”
“Colony Air is amazing. We've been using their services for several years now. They put in our new air conditioning units. They also come twice a year to make sure everything is running perfectly. We've had to call them before on a weekend, and they are always willing and ready to help. I would recommend Colony Air to any family and/or friends.”
“Frank was outstanding with the spring tune up. Cleaned the outside unit and was able to answer all questions.”
“Colony Air is very thorough and competent. We are very satisfied with their work.”
“I liked that they hired a veteran. They were courteous, knowledgeable, clean, and punctual.”
“We have used Colony Air for years and they have always been professional, well-trained, friendly people. Wouldn't think of using anyone else.”
“We have used Colony Air's pre-season tune-up services for the last five years and have never had a problem with our HVAC system. They do a great job.”
“They're always on time and very knowledgeable. I will definitely use them again.”
“Have used Colony Air for about 30 years.”
“Colony Air has installed and serviced my A/C and Heat systems since 1996. The service is always quality and I know before they work what will be accomplished and the cost. The always give me budgeting options and are considerate of my time in arranging their service hour(s). I appreciate them and have continued to use them because of complete satisfaction in the past.”
“Have used Colony Air for several years for maintenance checkups. Always have done an excellent job. When our A/C was destroyed by hail storm, we turned to Colony because we knew they would do a good job.”
“I had a scheduled summer preventive service performed on two systems. The technician was on time, knowledgeable, and efficient in his work. He was upfront about concerns and we made minor preventive repairs to one system. The next day (Friday afternoon) the other was not cooling. I contacted Colony Air and they had someone there within an hour trouble shot and replaced a failed capacitor. Cannot get better service. Will continue business with Colony Air.”
“Good company, good work, and good men.”
“My technician came in the assigned time frame. He was very knowledgeable and professional. I feel confident that he checked my equipment carefully and thoroughly.”
“I think I can trust Colony Air for their honesty. That is a rare trait in this industry.”
“They provided me with good service.”
“I have used Colony Air for twice per year regular maintenance for the last three years. Additionally, I have used Colony Air to do a few minor to moderate repairs but not a full A/C replacement. I have been completely satisfied with every single service call. The technicians are very knowledgeable and take time to explain everything where I can understand. The important thing for me is they don't recommend repairs that aren't necessary because the service techs are not on commission. The customer service / scheduling people in their offices are also very kind and courteous. I could not be more pleased with Colony Air.”
“Company customer service is excellent. Robert Bills is an excellent HVAC Tech with vast comprehensive knowledge of HVAC Systems. I would recommend Colony HVAC to a friend.”
“It was absolutely fantastic—five stars on everything.”
“It was fine. We signed up for a yearly checkup. They only came one time—I've got to wait until next fall for them to come again, but he was pretty good. My son worked with Colony and recommended them, so that's how I got involved with them. I'll give them an A—it was almost perfect.”
“They were good at what they did. So far, no problems. Logan was excellent. They're an A.”
“They're punctual, and they do what's expected—they do a good job. Every spring and fall, they come out to check it and make sure it's ready for the next season. I'll give them an A+.”
“I've been using Colony Air Conditioning & Heating for a couple of years now. The technicians are always very professional and very nice. They're conscious of what I want done, and I trust them—I've never had any reason not to. They do my biannual maintenance. I would give them an A+.”
“They're just really easy to understand, and I like their annual service plan. They come in every six months to check out the air conditioning and the heater to let me know if there's anything that needs to be done. I'd say they get an A+.”
“I like the friendly service. They're very thorough about what they do. They did a cleanup for the summertime. I would give them an A+.”
“Colony came out and inspected our air conditioning system to make sure everything was OK. I like the fact that they made everything easy. They came out, did what they were supposed to do, and told us everything about our system that was going on. They didn't try to push anything on us that we didn't want. Everything was pretty much the way they said it was going to be, so I was very pleased. I'd say they're an A+.”
“They came out on time and did the job quickly. They were recommended by a friend. Colony is A+.”
“They were on time, they were experienced, and I felt comfortable talking with the technician. He was very thorough, and he answered all my questions. They were just doing a routine maintenance check on my A/C system. They were recommended to me by a friend. I would give them an A+.”
“Colony is great. They were also recommended by another HVAC company. They are very prompt and very professional, and they know what they're doing. They sell Carrier air conditioners, too. They installed a new unit once, and then they came out for service. They get an A+.”
“They have great customer service. They do our annual work. I chose them because of a friend's referral. I would give them an A+.”
“They do annual maintenance. I've known them for years, and I'd say they're an A.”
“They were fast, efficient, and very friendly. They did spring maintenance. As far as I know, it was an A.”
“It was fine. I'll give Colony Air Conditioning & Heating an A.”
“They were recommended to me by a friend. They addressed the issues and dealt with them in a prompt, timely manner. First, they did a spring tune-up. We had a pan and a secondary drip pan replaced, and then we had something else repaired. They did a lot of work. There was a hole in the coil, and they repaired that. I'll give them an A.”
“I think they came last fall and did normal preventative maintenance. They were easy to schedule with, and they came out when they said they would. I think they worked on the heater. I chose Colony Air Conditioning & Heating because years ago when we had this new system installed, they were the only ones who knew how to service it. I would give them an A.”
“They were very instructional. They had to return again today, and they're digging to try and find the problem. They cleared up a clogged drain from the A/C. I have a service agreement with them. Colony gets an A.”
“They were on time and did the work professionally. The job took a day. I've actually used Colony for the last 20 years or so at this point. I'd say they're an A.”
“They were good. I would give them an A.”
“They were responsive. They replaced our furnace. Colony gets an A from me.”
“I can rely on the technician from Colony. They worked on the Freon and stuff like that. I would give them an A.”
“They seemed to know what they were doing. They do a semiannual tune-up. We used them because they had actually done work for us at another house. I'd give them an A.”
“My parents had used Colony Air Conditioning & Heating for a long time, so I'm familiar with them. They do maintenance for me. They get an A.”
“They were very helpful, pleasant, and very knowledgeable. They tried a couple of things; fixing the furnace didn't work, so they went in the attic and did something else. They were very thorough, and it didn't feel like he was trying to take advantage of me. The thermostat upstairs wasn't working, so I bought a new thermostat and tried to install it, but it didn't work. There was a fuse up in the attic that he had to replace, and he had to go down to the air conditioning unit to play around with that a little bit. I would give them an A.”
“The guys that come out are very professional. Last time they came out, they just did a checkup. I'd give them an A.”
“Colony Air Conditioning & Heating is great. They're prompt. They did seasonal service for me. I used them because they inherited a book of business from a previous A/C company. Colony gets an A.”
“They're always on time, and they always call before they come—I like that. I have a service contract with them, so they come each season to check out everything. I went with them because they were local. I would give them an A.”
“I liked the friendliness whenever I called to make my appointment. They just did the yearly checkup on the air conditioning. A friend of mine recommended them; she's used Colony for years. I'd say they're an A.”
“They were very courteous. They explained what they had done and what would need to be done in the future. They cleaned the system, checked for Freon inside and outside, cleaned the filters, and made sure that all the parts were running as they should. We've been using them for probably 10 to 15 years. We'll give them an A.”
“The guy that came over, Ryan, did a thorough job on the cleaning of the air conditioning unit. Some of the other people I've had service it hadn't cleaned it as well, and he actually cleaned the unit better to where it would run more efficiently. He also checked everything to make sure it was performing up to standards. I chose them because they're local to where I live. Colony is an A.”
“They replaced our A/C unit. I liked the people. They were easy to work with, they explained what they were doing, and they did a good job—a better job than I really expected. We've used them for years. I would give them an A.”
“I feel like they were honest, and they completed the job that I needed done. Their last visit had something to do with switching something in my heating system. Whatever they did worked. I'd give Colony an A.”
“They're very professional, very experienced, and courteous. They did a good job. They do the seasonal tune-ups for our air conditioning system. They also looked at a problem that we thought we had and tried to resolve that, but it turns out we didn't have a problem at all. We were referred to Colony Air Conditioning & Heating—they're an A.”
“I like their attitude when they come out. They came out one time and made a little mistake, but they were back out within half an hour of me telling them. It was very good service. They were just doing routine maintenance, and one of the wires had broken. They didn't catch it at the time, so I called them back, and they were back within 20 minutes or half an hour. They did a great job, and they apologized profusely. I'm very satisfied with them, so I would give them an A.”
“They showed up on time, and the guy was knowledgeable. He walked me through everything really clearly. They came out to give me an estimate and inspection on a prospective home. I chose them because I've always had good experiences with them in the past. I would give them an A.”
“Colony worked upstairs on our A/C. They fixed it, and they explained what went wrong before—somebody fixed it once before, and Colony saw some mistakes on it, so they fixed it. It's an A for them.”
“They came out in a timely manner, and when they couldn't work outside because it was pouring down rain, they came back out as soon as they could. It was an annual service check on the condition of the unit. I would give them an A.”
“They showed up when they said they would, and they took care of the service that they were supposed to do. They just did a regular maintenance check on the air conditioning. The customer service was fine—no problems at all. I chose Colony Air Conditioning & Heating because they're the ones that installed the unit. I'd say they're an A.”
“We have a service contractor from Colony come out twice a year. I like that their technicians are professional. They come out, and if there's an issue, they address it. We've had some issues with the equipment, and they've been able to replace it—it's under warranty, so I appreciate that. For the most part, they're on time, and they take care of everything, so I'd give them an A.”
“I've had them out to look at the air conditioners and the furnaces. They're pleasant people to work with. They did what they came to do, and they were on time. The customer service was fine—they're easy to get a hold of, they show up when they say they're going to, and they're nice to deal with. I'll make it an A because I don't remember any issues.”
“I have no problems with Colony—they have been pretty proactive, and I have no problems with them. We have purchased a ten-year warranty service on the air conditioner, and every six months, they come to check the A/C for coolant and other things. If I don't call them to schedule, they call me or send an email reminder about scheduling a service call. If I need to reschedule, they are pretty quick about rescheduling and all of that.”
“Colony has excellent customer service, their technical support is excellent, they know what they're doing, and they always put booties on when they come in the house. They've installed and serviced both my HVAC units. I love them, and they get an A.”
“Colony's great; I love them. They put in a whole new unit for us two or three years ago, and we use them every time we need work done. They do a great job, and I like everything about them. Their work is excellent—an A.”
“I have very good results with Colony Air. They're very professional, courteous, and neat. They do excellent work, and I've recommended them to other people. I've been very happy, and I'd rate them an A+.”
“They're family owned, they're very accessible, and I feel like they're very ethical. Colony is an A+.”
“I've used Colony for 20 years. Their workers are great, and the quality of the work is perfect. We just picked them when we moved here, and they turned out to be very good. I would highly recommend them to a friend; in fact, I have before. I would give them an A.”
“Colony cleaned the air conditioning and checked out all the parts of the air conditioner. They are always on time, and they do an excellent job. I've used them before. The last tech I had was by far the best I've had. His name was Tony, and he was the most thorough tech I have had. I would give them a grade of A.”
“I chose to go with this company over the other ones in the area because they came highly recommended. I have been using their services for about a year, and I would keep using them. The quality of their work is excellent. I would recommend them, and I would grade the company as an A.”
“We love Colony. They've done so much work for me. They show up when they're supposed to, they do what they're supposed to, and they don't try to give you a bunch of stuff you don't want. I've been using them for about four years. The workers are fair, timely, and polite. I would give Colony an A+.”
“Every time Colony Air Conditioning & Heating did work, it was excellent. They are very reliable. I have been using their service for several years, and I am always satisfied. If I make an appointment, they are always on time. After they work, they clean; they never made a mess. When they come inside our house, and they always cover their shoes with plastic covers. I am satisfied. They are very courteous people. I would give them an A+ rating.”
“I've been using them for about four or five years. The quality of their work is excellent; I've had no negative things to say about it. They are great—that is the reason why I always call them back. When I moved here, my daughter had already picked out the company, so I didn't have to go through two or three companies; I just picked them and was satisfied. I would recommend this company. I didn't have any issues. They're A+.”
“It was an extremely positive experience. The technician was on time, called ahead, was extremely knowledgeable, got the work done, didn't try to sell what we didn't need, and tried to explain what was going on. It was just great. They did a repair. It was the first time I used them, and I would definitely use them again. They deserve an A+.”