A#1 Air
8th year as a Best Pick
Best Pick 2018
certified company
Based on 700+ Surveys
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A#1 Air has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
8th year as a Best Pick Call
"A#1 Air began over 27 years ago based on a promise that we still stand behind: 'We'll fix it right the first time, or we'll make it right.' We've earned our reputation as an industry leader because we treat everyone like family and always stand behind our promise. We offer a 100 percent satisfaction, money-back guarantee."

James & Sherry Green | Co-owners
Company Information
Services Offered
A#1 Air specializes in the installation and repair of residential ultra-high-efficiency HVAC systems. The company provides 24/7 emergency service, free replacement estimates, and financing options. A#1 Air can answer questions about balancing room temperature and air flow, improving indoor air quality, and annual maintenance. A#1 Air also performs duct cleaning, electrical work, and plumbing services.
A#1 Air offers up to a 16-year warranty on parts and labor with a 100 percent lifetime guarantee on craftsmanship. Installations include a 100 percent satisfaction guarantee.
Company History
After 27 years, James and Sherry Green continue to direct operations and provide leadership and guidance for their 300 employees.
Employee Information
A#1 Air employs NATE-certified technicians that undergo background checks, drug testing, and customer service and technical training.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

“I gave them the best rating. What else can I say? They came at the dedicated time. There were two that came, the supervisor and his assistant. They knew what needed to be done and did it. They didn't waste time and didn't take breaks. They were polite and steady workers and when the job was done, they packed up and left. I bought a pizza for them and they didn't take time to eat it but took it with them to eat on their way to their next job.”

“The first technician that came out on 9/25 didn't have a filter on his truck. He didn't offer to reschedule the appointment. I had to call myself. Sam Andrei came out on 9/26. He was very thorough, polite, friendly, and answered all of our questions. He did a great job. I would love for him to return on our next check-up.”

“The techs are great! The quality of work this company does is the best in the industry. They are professional and ensure they are doing it right.”

“I was with another heating & air company for over 20 years. I thought I was getting the best service until I decided to try A#1 Air.”

“We received great service, timely install and they cleaned up after themselves.”

“Caleb was excellent to work with and seemed to care that all my questions were explained and answered.”

“Great salesman, great installer, follow up didn't happen. A year later, getting phone calls to set up for the unit to be serviced.”

“A#1 Air has not been a disappointment at all. They are everything as advertised.”

“A#1 Air is always courteous, on time and knowledgeable.”

“I am very happy with A#1 Air service.”

“Overall good experience receiving my new A/C and heater. You mean what you say. Thank you!”

“Honest and professional crew.”

“A#1 Air is the best. Very professional, very friendly, and overall the best. Everything was done exactly as they advertised. We are extremely happy with the product and the installation. The sales person was very honest and straightforward, and the install group was clean and efficient.”

“A#1 Air always provides excellent service—from the person who answers the phone to the technician that comes to your home. They are polite, professional, and explain everything thoroughly. I appreciate that A#1 is an old-fashioned company when it comes to providing customer service; they want to ensure the customer is taken care of and completely satisfied.”

“They always do excellent work and are honest about what needs to be done. As long as they are in business, I'm using A#1.”

“Great company to work with. I highly recommend them.”

“A#1 Air responded quickly, diagnosed the problem, handled the warranty communication, and repaired my A/C unit with no issues.”

“I was very impressed with A#1. I was able to schedule an appointment for the same day and my new A/C was installed the following day. The financing terms were very favorable as well.”

“Quick, expert, and professional service replacing one of our air conditioning & heating units. On time and a good value. Will call on them again if needed without question.”

“Other than the mistake of mentioning we needed someone to turn off sprinkler system which delayed installation by a day, everything was exceptional.”

“Great experience. My air conditioning is working like a charm.”

“Quick response. Complete satisfaction with the work.”

“They were excellent.”

“Kudos to Aaron.”

“We had a pre-season checkup on our air conditioner. The technician was prompt, personable, and professional. He found a minor problem which he fixed to prevent a major problem later on. We are very pleased with the service.”

“They're prompt and on time, and they've followed up multiple times since the installation. They came out and put in a new A/C and a new furnace. They're A+.”

“I liked how quickly and efficiently they got it done. They replaced my A/C unit. They pretty much did A+ work.”

“In general, they did what they said they were going to do. They have done basically two things—they've replaced the A/C and replaced hot water heaters. I would give them an A+.”

“A#1 Air replaced the unit. They did what they said they were going to do, and I would rate them as an A.”

“They were quick and efficient. They did an installation of a new heating and air conditioner. I would give them an A.”

“They did an installation for heating and air conditioning. They seemed honest, and they did good work.”

“They were on time, and they did what they said they were going to do. They were installing a new furnace.”

“A#1 Air was easy to deal with. They replaced my whole A/C unit, inside and out.”

“They put in a new furnace. They did what they said they were going to do, and they worked through a couple of issues that weren't really their fault.”

“They're always quick, and they answer my questions the way I need them answered—they don't just tell me what they think I want to hear. They put in a new A/C unit. I have used them before for a service check during the winter.”

“They answered the phone when I called. They put in a new HVAC system for me. I chose A#1 Air because they answered the phones. They would get an A from me.”

“A#1 Air serviced the air conditioner at someone else's house and at my house. I use their plumbing services, too. I'm going to have to use them again because I have major plumbing problems. They did major plumbing under half of the house. They replaced the main pipes through the kitchen, and I'm going to have them out to do the rest of the pipes under the house. I've used them off and on for years.”

“They were on time, they explained everything, and they finished the job. They did a really good job with it. They installed a new heating and air system.”

“They replaced our air conditioning unit. I liked that they kept us in the loop with what was going on in terms of the work that they needed to do. They were very clean, they were very thorough with the work, and they did a good job with following up with us to make sure that everything was OK.”

“The service was great, and the folks that came in were really good. Everything was good. They did the HVAC and some electric work. We had A#1 Air in for some other minor repairs before that and were pretty pleased, so we just used them again.”

“It was fast and agreeable. They got in, got out, and got it done. They came out and replaced my outside unit that had gone bad. They're our regular service provider.”

“We're very pleased with A#1 Air. They were just very professional. They did exactly what they said they were going to do, and they got the job done in one day. They installed a new A/C unit. They also put in a new thermostat and had to add to the breaker box.”

“A#1 Air came out on a Saturday and did an incredible job. It was just really easy, and they did a great job cleaning up after themselves. They told me everything—explained it all—and it was an awesome experience.”

“They're clean, they're efficient, and they show up when they're supposed to. We had three water heaters replaced. We had them do all of our furnaces and air conditioning units a few years ago, and they've been very good ever since then. Their customer service and accountability are definitely grade A.”

“A#1 Air replaced our furnace and our air conditioning unit, and they did some duct work. He came out, measured, and looked everything over to let us know what we needed, and he sat down with us and talked about options. They did a great job, and it was a real good experience all the way around.”

“A#1 did some work for me. They were excellent. They sent one worker, and he was fantastic. He got here on time, and he finished the work in the time frame he said he would. I would give them a grade of A+.”

“A#1 did some work for me, and it was super. They did a good job. This was not my first time using this company; I have been using them for five to eight years. I'd rate them well. They've serviced the air conditioning, and they come in the fall and do the heating. I have used them for so long because they do good service. I would give them a grade of A+. I don't have any complaints.”

“A#1 did some work for me. They were excellent, and I would hire them again for anything I needed that they can do. They replaced my air conditioning unit. They sent out three people out, and a man came out to bring them lunch and check to see how they were doing. They arrived on time to start the work, and they completed it in the time frame they said they would. I would give them a grade of A+”

“A#1 was really good. It is one of the best air conditioning services I have ever used. They come when they are supposed to, and they follow up. They're very good. I have used the company for two years, and I would give them a grade of A+.”

“The quality of the work done by A#1 was outstanding. They worked on our air system and did the cooling—they came out and did maintenance for us. This was the first time we used them. The guy that came out exceeded our expectations regarding his professionalism, his knowledge, and his politeness. You would want him to come back to your home. I would hire them without a doubt. I would tell others that he had a lot of expertise and knowledge, that he respected that it was our home, and we wanted him to take care of it. He did his job and got it done. I would give A#1 an A+ grade.”

“A#1 did some work for me a while back. They came right on out and took care of my air conditioning needs when it was hot—they came out and tuned up my air conditioner. The quality of the work they did was excellent. I would rate them as an A+.”

“I've used A#1 a couple times. They did excellent service. I would give them an A+.”

“A#1 did some work for me. I think they're an excellent company. They did really good work. They normally do tune-up maintenance for me. They arrive on time, they complete the work in the time frame that they say they will, and the workers are very professional and polite. I'd give them an A+.”

“A#1 gave me good service. They fixed our air conditioning system. The time frame that the work was finished in was good, and the workers that came out were excellent. I was very pleased with their service. I would give A#1 an A+ grade.”

“A#1 did some work for me back in May. I liked that the guys that came out were real friendly and told me what they were doing before they did it. They fixed two parts on my inside air conditioning unit. It's working perfectly. It's A+ service. I would recommend giving them a call.”

“A#1 came out because my air conditioning had stopped working. They came out around midnight, diagnosed the problem, and fixed it. It took them about an hour or so. They told me what the issues were, and they went on their way. That was my second time using the company. I'd rate them as excellent—they're an A+.”

“A#1 checked everything out, and then they came back and put on a fan and a motor. They did an excellent job. They put the system in after we moved into the house, and I have been very pleased with the technicians. There was no debris left behind—they cleaned up very well. They put shoe covers on when they came into the house, and they took them off when they went outside. They went up into the attic, came back, and put covers on their boots. There was nothing to clean up after they left. They did an excellent job. I would give A#1 an A+ grade. -”

“A#1 is wonderful. They're very good. I chose them because they installed my air conditioner—I bought the air conditioner from them a year ago, and they came out and serviced it; they got it done and left. The quality of their work has been good. The technicians are always wonderful. I'd give them an A+. They were very good.”

“I thought A#1 was awesome. They did great. They were clean. They did good work; I was very satisfied. We had a leak that was coming through my two-story ceiling, and they came and figured out how to fix that. There was something else wrong with the airflow between the rooms, and they were glad to assess that as well. I would give A#1 Air an A+.”

“The work done by A#1 Air was great. They worked on the air conditioning unit; they put a different fan in. The quality of the work was super. They were very, very nice, and they did a great job. I would recommend them to anybody. I would give A#1 Air an A+ grade.”

“A#1 services my air conditioner. I have used them before. They were an A+ business—they were excellent.”

“I think A#1 is excellent. I had a maintenance agreement with them for several years, and they replaced all three of my air conditioning units for me. Everything has held up OK so far. I would give them an A+.”

“A#1 did some work for me back in April. They did a repair; the technician had to install a part that went out in the air conditioner. He came out to do a service call, and when they came out, they found that a part was going out that shouldn't have gone out. He really went above and beyond. Everybody with A#1 Air is just awesome. They finished the work within a reasonable amount of time, and I thought the workers were very nice. Everything has held up real good. We've had no problems, and there was nothing to clean up. We've been using them a couple of years now. I would give them an A+, for sure.”

“A#1 did a standard air conditioning checkup for both units. The technician was extremely nice, very professional, very upbeat, and very well put together. I used them when we built our home, and for the first few years with a brand-new unit, we didn't necessarily need a lot of maintenance. It's been about two and a half years since then, so we had them come out, because we were thinking it was right about time for them to service it. We've only had them out once, and we'll continue with them. I would give them an A+. It was great.”

“A#1 was very, very good. I bought an air conditioning system from them about three years ago, and I have an annual service contract with them, so they come twice a year and service the system. Most recently, they did a service call when we had a problem with the unit freezing up. They came out and diagnosed the problem; it was some valve that was leaking. They fixed it, and it's working great. It was A+ service. They were very courteous, they kept me informed of what time they were going to arrive, and the worker was absolutely fantastic.”

“I had a very positive experience with A#1 because the people knew what they were doing and took care of business. They installed an air conditioning system. The work was finished in an excellent time frame. I have been using their service for a year. The workers are excellent, and their customer service is excellent. They did a great job. I would give them a grade of A+.”

“A#1 did some work for me. The last time they were here, they fixed my refrigerator. The quality of their work was perfect. I wouldn't call anybody but them. I would give them a grade of A+.”

“A#1 was good. They came out and did good work. This was the first time I had them do work for me; they worked on the heat pump. After they left, everything was working fine. They sent out one person, and I got a good impression from him. I would give them a grade of A+.”

“A#1 did an excellent job. They knew what they were doing. They did regular air conditioner maintenance. The work was finished in a good time frame, and the worker that came out was excellent. I would give them a grade of A+.”

“A#1 did some work for me, and I thought it was excellent. I got the same person I had the last time, and they even sent the right person that I asked for. I had her rebalance both of the outside units and then change all the valves. I would give them an A+.”

“A#1 was terrific. It took a while for them to get out, but when they got there, the work was done right. The technician was great. I would definitely call them again. There was a part that kept the air conditioning from working and had to be replaced, and the part had a guarantee that if that went out, the replacement itself would be free, but there would be a charge for putting it in. I would give them a grade of A+.”

“We have used A#1 before, and I would give them an A+ grade. They came and did our annual maintenance inspection and refill. Their customer service was great.”

“A#1 did routine service on my unit. The sales guy from A#1 was professional and knowledgeable, and he did a good job—the unit works. This was my first time using them, and I would give A#1 an A+ grade.”

“A#1 did great. They did maintenance work, and they replaced a pan for me. I would give A#1 an A+ grade.”

“A#1 fixed the air conditioning. They were nice and courteous, and everything turned out OK. I would give A#1 an A+ grade. Their customer service was good.”

“I use A#1 Air for air conditioning. They get an A+ rating. We called them, and they came out and did some service work; they were very good. I chose them based on their reputation, and I have been using them for two years straight.”

“A#1 is the greatest. They did an installation for me, and they just took care of the air conditioning. I would give them an A+ grade. They arrived right on time for me.”

“A#1 Air has put in an air conditioner unit in the past, and they've replaced serviced our units. We have used them for years. I would give them an A+ rating.”

“A#1 Air does our heating and air, and I would give them an A+.”

“We had a leak in our air conditioner that was coming down into our dining room, and A#1 found that leak and fixed it in really good time. They called back to check that everything was OK the next day, and I appreciated that. I felt that they were trustworthy. We would use them again in the future if we had a need for additional services. I would give A#1 an A+ grade.”

“A#1 did some work for me. They did all sorts of different kinds of work; they've done checkups, and they've replaced air conditioning equipment. The quality of the work was good, and the workers were good as well. I would give them a grade of A+. I would recommend them.”

“A#1 did maintenance for me. I used them before—two summers ago, when our air conditioning cut out completely in the middle of the night, they answered the phone at three in the morning. They said their team would be gathering at eight, and we would be one of the first calls out. They were very prompt, they fixed the problem in a couple of hours, and then we got setup with a maintenance plan after that. We really like them. They come out, do their maintenance work, and say everything is working great. If there is something under warranty that they had fixed previously, they'll let us know, and they let us know if everything is working fine or if something needs to be replaced. It's been great so far. If anybody ever asked me who I use for my air conditioning, I would definitely tell them to call A#1. I would give A#1 an A+ grade.”

“A#1 replaced my air conditioning and heating system. From start to finish, the experience was very good. This was not my first time using this company; I have used them for service for about three years. I would give them a grade of A+.”

“A#1 did work on the cooling system. This was not my first time using the company. They installed our cooling system. The quality of their work was very good. I would give A#1 an A+ grade.”

“A#1 did some work for me—they replaced my air conditioning unit. Everything was good with the workers. I have no complaints. They came very quickly, did it, and got it done. All was good. I would give them a grade of A+.”

“I am very pleased with everything A#1 did. The tech was very friendly and courteous, and he went above and beyond. I am very happy with their service. They came out for routine service; they've done my preventative maintenance for the last two years, and I will continue to use them in the future. I have had the same tech both years. He was really friendly, took the time to explain what he was doing, and made recommendations. I thought he went above and beyond what he was there to do. I would give them a grade of A+.”

“We moved into this house two years ago, and in these last two years, we've had several issues come up with our air conditioner. They're all fairly minor, but they require parts, so A#1 comes out and fixes it for us. The technicians themselves are very polite. They call you to say when they're on their way out here, and they explain what they're doing to fix the problem. I would give A#1 an A+ grade.”

“I have been using A#1 for years. They come out to do spring and fall checkups. One time, years ago, I even had them out close to midnight. They're great. I would recommend them to anybody. You get a live person on the phone, they tell you when they're coming out, and they keep in contact with you and let you know what's going on. I've even had them send the same guy out every time—I've had different people, but I've gotten the same guy the last few times, so he's aware of my particular unit; I think that's nice. They finish the work in a reasonable amount of time, and they are very respectful and very conscientious about coming in. You're not uncomfortable with them—you know who they are and when they're arriving. I would give A#1 an A+. I've always been satisfied.”

“A#1 Air is wonderful. Our whole family has used them throughout the years, and we've been thrilled with their service. They always call ahead, they show up on time, and they do good work. A#1 is tops in our book. I'd give them an A+ grade.”

“They have been phenomenal. The technicians are very nice and treat us like family—we love them. They're very knowledgeable and always on top of things, and they explain everything. We couldn't be more pleased with them.”

“The quality of A#1's work was incredible. They're available pretty much 24 hours a day, and they're honest about what you need, according to your circumstances. All the technicians are very nice and polished, and they're people who follow through on what they say they're going to do. They're A+.”

“A#1 put in a new air conditioner. I was impressed with the way they were dressed neatly. They looked neat and clean when they came in, and they were neat inside the house. They put on their little boot things and put something down. They didn't make a mess and did perfectly good work. As far as I know, it's working beautifully—everything about it is, and I couldn't have been more pleased. I would give them an A+ grade.”

“We use A#1 for HVAC. We've had all sorts of little problems. We have heating and air conditioning systems on both sides of our house. On one side of our house, it just died. They had to put in a whole new heating and air conditioning system on that side. They made us feel safe in terms of guaranteeing no carbon monoxide. They were very conscientious and very fast. They were just excellent. We were thrilled. I would give A#1 an A+ grade. I would recommend the company.”

“A#1 Air put in a new air conditioning and heating system. I would describe the technicians as excellent. I would highly recommend them to family and friends because they did the work in a very timely manner. My system works great. I would give A#1 Air an A+ grade. They were excellent.”

“I thought they were very knowledgeable, seemed real helpful, and they answered all of my questions. A#1 installed an air conditioning unit. The quality of the work was very good. The workers who came out were courteous, and they answered my questions. The cleanup was superb. I'd give them an A+ grade. I would tell friends and relatives that A#1 did an excellent job for me.”

“A#1 did some work for me around April. That was the first time I ever used the company. I was impressed that they came out, and not only did they get us going, but they were able to replace the stuff the next day. We ended up with a whole new unit inside and out—that was a lot of work. The cleanup was perfect. I would give them an A+.”

“On a scale of one to ten, ten being outstanding, I would probably give them an 11-and-a-half. They were very informative on what the air conditioner could and could not do, and about the filters. The thermostat is new to us because we had a 28-year-old thermostat. They were very informative too about that, because my husband has Alzheimer's—I've got to be able to run all this stuff, and I'm so technology-stupid, but they were excellent—they were. They were so good. Their performance was very good. I'd give them an A+.”

“The company was fantastic. A#1 put in a new air conditioning unit. The quality of the work was 100 percent perfect. The workers that came out were fantastic, too. It was an A+.”

“A#1 installed a heating and air conditioning system. The quality of the work was excellent—very good. The workers that came out were excellent—both of them—super nice all day. It was a job I'd never want to do myself—so they were really good. I'd definitely give them an A+.”

“We had problems and A#1 is back here today, in fact. As a company, we do like them a lot. Our A/C went out, and he had to come back out and fix the problem today. Every time they've been out, they've been great. The customer service is perfect. I would give them the best—A+.”