Trusted Heating and Cooling
2nd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Trusted Heating and Cooling has received 4.8 out of 5 stars based on 81 customer surveys conducted through Our Research Partners.
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2nd year as a Best Pick Call
"We are passionate about our trade and it shows. We are three generations deep in this trade, and we're still serving Round Rock, Texas, and the Greater Austin area. We provide extensive residential HVAC repairs, and we won't let you down. Our mission is to simply improve the overall air quality and comfort of your home."

Ben Poole | Founder
Company Information
Services Offered
Trusted Heating and Cooling installs, services, and maintains all major brands of heating and air conditioning systems. The company also provides mini-split system repair, air duct cleaning and sealing, heat pump maintenance, and whole-home energy audits.
Warranty
Trusted Heating and Cooling offers a written guarantee on parts and labor.
Company History
The company was started in 2013.
Distinctions
Trusted Heating and Cooling is a Texas Air Conditioning Contractors Association member.
Employee Information
Employees wear uniforms and drive marked vehicles.
Additional Information
The company utilizes an educational approach with clients to allow for an informed decision and offers a transferable HVAC Club Membership program that includes priority appointments and maintenance discounts.
Areas Served
Austin, Leander, Pflugerville, Spicewood, Austin, Cedar Park, Georgetown, Hutto, Leander, Liberty Hill, Round Rock
Address
16238 Ranch Road
Austin, Texas 78717
Hours
Mon
Open 24 Hours
Tue
Open 24 Hours
Wed
Open 24 Hours
Thu
Open 24 Hours
Fri
Open 24 Hours
Sat
Open 24 Hours
Sun
Open 24 Hours
Licenses
TACLB00056815E

Compiled Score:

Trusted Heating and Cooling has received 4.8 out of 5 stars based on 81 customer surveys conducted through Our Research Partners.
5
73
4
4
3
1
2
2
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/16/2022

No review comments provided

Review by
10/16/2022

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Review by
08/31/2022

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Review by
08/30/2022

“Quick response, professional”

Review by
08/30/2022

“From initial contact to the last cleanup of the job site, every aspect of my experience with Trusted was the best service anyone could experience.”

Review by
08/30/2022

“Been a customer for year’s now . Wouldn’t go anywhere else.”

Review by
08/30/2022

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08/30/2022

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08/30/2022

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Review by
08/28/2022

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Review by
08/26/2022

“I am pleased with their work, having used many other heating and cooling companies. Tell friends who I use and am pleased. If they want to use them is up to them.”

Review by
08/24/2022

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08/23/2022

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08/23/2022

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08/23/2022

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08/23/2022

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08/23/2022

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08/22/2022

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08/22/2022

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Review by
08/21/2022

“Reasonably priced, friendly and capable service staff”

Review by
08/21/2022

“John Muntean always does great work and provides a great customer experience.”

Review by
08/19/2022

“These guys are the best. I work in commercial HVAC, so I have some knowledge on the subject. I recommend them to all my clients for their home AC needs. Always hear glowing feedback.”

Review by
08/19/2022

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08/19/2022

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08/19/2022

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Review by
08/19/2022

“As the old saying goes: you get what you pay for. Trusted isn't the cheapest guy in town by a long shot. But the quality of installation is on par with some of the best commercial HVAC contractors in town. If you want a high quality installation that will last longer than the brand new equipment you just bought, these are your guys.”

Review by
08/19/2022

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Review by
08/19/2022

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Review by
08/19/2022

“Buying a very expensive system when you know nothing about HVAC systems is scary. So it's hard to say I'd recommend a company when you aren't comparing apples to apples. We got 3 quotes. Each company considered made a different system recommendation. We chose trusted but it was not as if we were choosing between 3 companies providing quotes for the same product. Our choice might be considered the wrong choice by someone else.”

Review by
08/18/2022

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Review by
08/18/2022

“Experienced, competent and friendly service people, able to answer all relevant questions.”

Review by
08/18/2022

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Review by
09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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Review by
09/13/2021

“Highly responsive and excellent service.”

Review by
09/13/2021

“Long time customer, they did a lot of work for me. They get it right every time. They always exceed expectations.”

Review by
09/13/2021

“The services they offer are not clear to the customer. When we scheduled an appointment, it was for maintenance but my A/C broke during that. They sent out a guy to do AC but he was there for maintenance. The information they give conflicts with one another. I felt like I paid more for worse service on the maintenance.”

Review by
08/31/2021

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Review by
08/29/2021

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Review by
08/09/2021

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07/30/2021

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Review by
07/27/2021

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07/27/2021

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07/27/2021

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Review by
07/27/2021

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Review by
07/27/2021

“I am happy with their services.”

Review by
07/27/2021

“I think the service is very reliable, and they are very honest. Every time they send someone out to my house, I know I can trust them.”

Review by
07/13/2021

No review comments provided

Review by
07/12/2021

“THEY GOT TO ME RIGHT AWAY AND DID AN AMAZING JOB”

Review by
07/12/2021

“Prompt reliable service by knowledgeable technicians. Excellent customer service and communication.”

Review by
07/12/2021

No review comments provided

Review by
07/08/2021

“Have used them for 7 years”

Review by
07/08/2021

“amazing service and great customer service”

Review by
07/08/2021

“After system was up and running I was pleased to receive a reminder call to schedule 6 month service regularly. Their knowledge of trouble shooting system during install was spot on & remedied quickly.”

Review by
07/07/2021

“They're always on time and provide great service.”

Review by
07/07/2021

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07/07/2021

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07/07/2021

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07/07/2021

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07/07/2021

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07/07/2021

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07/07/2021

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07/07/2021

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Review by
07/05/2021

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Review by
07/05/2021

“John M and James P are the two who have kept the system running smoothly for many years. They are polite, professional and prompt and know what they are doing.”

Review by
07/05/2021

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07/05/2021

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07/05/2021

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07/05/2021

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07/05/2021

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Review by
06/30/2021

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Review by
06/30/2021

“Great value - professional and courteous workmen - felt like I could trust their workmanship! Would strongly recommend them!”

Review by
06/30/2021

“Excellent customer service. Always try to fit my appointments in earlier when there is an opening.”

Review by
06/30/2021

No review comments provided

Review by
06/30/2021

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Review by
06/30/2021

“Knowledgeable and capable. I feel like I can trust them.”

Review by
06/30/2021

No review comments provided

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