Strand Brothers Service Experts
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Strand Brothers Service Experts has received 4.6 out of 5 stars based on 118 customer surveys conducted through GuildQuality.
5
93
4
11
3
8
2
1
1
5
1st year as a Best Pick Call
"Strand Brothers Service Experts was founded with the determination to provide customers with excellent cooling, heating, and plumbing practices. Since its inception, Strand Brothers has been dedicated to the community, providing top-of-the-line products and services to the Austin area."

David Buhle | General Manager
Company Information
Services Offered
Strand Brothers Service Experts offers HVAC, furnace, and heat pump installation, repair, replacement, and maintenance, as well as indoor air quality solutions, 24/7 emergency services, and plumbing services.
Warranty
Strand Brothers offers a written 100 percent satisfaction guarantee and extended equipment warranties. The company honors manufacturers' warranties.
Company History
The company started in 1978 and is part of the Service Experts national franchise.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company offers membership programs that waive trip charges and provide discounts on parts.
Areas Served
Austin, Leander, Pflugerville, Spicewood, Austin, Cedar Park, Georgetown, Hutto, Leander, Liberty Hill, Round Rock
Address
1900 E Howard Lane Building E
Pflugerville, TX 78660
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLB00026365E

Compiled Score:

Strand Brothers Service Experts has received 4.6 out of 5 stars based on 118 customer surveys conducted through GuildQuality.
5
93
4
11
3
8
2
1
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/13/2021

“I haven't had any issues with Strand Brothers.”

Review by
03/13/2021

No review comments provided

Review by
03/13/2021

“All service person's have been very perfesional.”

Review by
03/13/2021

No review comments provided

Review by
03/13/2021

“Their customer service exceeded my expectations.”

Review by
03/13/2021

“The HVAC guy that came to our house last time did a good job. He came out on a Sunday and didn't repair things correctly. He had to come back several hours later and was able to make the correction. He didn't charge me any extra for an after hours call and I appreciated that he was willing to come back.”

Review by
03/13/2021

“Their courteousness and professionalism exceed expectations.”

Review by
03/12/2021

“I DON'T HAVE ANY NAMES. EVERYONE WHO HAS COME OUT HAS DONE EXCELLENT WORK.”

Review by
03/12/2021

No review comments provided

Review by
03/12/2021

No review comments provided

Review by
03/12/2021

“Strand Brothers met and exceeded my expectations because everything was okay.”

Review by
03/12/2021

No review comments provided

Review by
03/12/2021

“It is more efficient.”

Review by
03/12/2021

“So respectful and courteous and professional.”

Review by
03/12/2021

“Strand Brothers response to my calls.”

Review by
03/12/2021

“They met my expectations.”

Review by
03/12/2021

“One of their techs came a year ago, and we asked him to put vinegar or bleach down the condensation tube. He didn't do it. We think he lied. It's no big deal, we can do it ourselves, but he led us to believe he did it when I'm sure he did not.”

Review by
03/12/2021

“They met my expectations.”

Review by
03/12/2021

No review comments provided

Review by
03/11/2021

“They met or exceeded in that they arrived promptly and they were punctual. I was happy to get an appointment quickly. They were extremely professional.”

Review by
03/11/2021

“They exceeded all of my expectations!”

Review by
03/11/2021

“I was satisfied with everything. I was extremely happy with the job.”

Review by
03/11/2021

“They have been very good for me keeping with keeping my furnace going.”

Review by
03/11/2021

“Strand Brothers were courteous and helpful throughout the process.”

Review by
03/11/2021

“I would like to recognize Alfonso for exceptional service. He is the one that spotted things two other companies missed, he was outstanding. I would also recognize Alfonso's manager, and the three workers.”

Review by
03/11/2021

“They have always been terrific. I will always go to them for water heaters, air conditioners, heaters, and water lines.”

Review by
03/11/2021

No review comments provided

Review by
03/11/2021

No review comments provided

Review by
03/11/2021

No review comments provided

Review by
03/11/2021

“They met my expectations by getting the job done in a timely manner.”

Review by
03/11/2021

“The service technicians are always professional, and polite. They keep me updated during the service call. They are communicative on the performance of the equipment. The job site is always left clean, and they always leave my old air filter, so I can see how dirty it was. Stand Brothers is professional, and I have not had any issues with them overall.”

Review by
03/11/2021

“Strand Brothers exceed my expectations in air conditioning and heating services.”

Review by
03/11/2021

“I would like to recognize Alpha for his exceptional service.”

Review by
03/11/2021

“They are always on time, prompt, and know what they are doing.”

Review by
03/11/2021

“Stand Brothers met my overall expectations.”

Review by
03/11/2021

“They met or exceeded my expectations as they were fine.”

Review by
03/11/2021

“Strand Brother met all of my expectations.”

Review by
03/10/2021

“The gentleman that came out to do the heating inspection was exceptional.”

Review by
03/10/2021

No review comments provided

Review by
03/10/2021

No review comments provided

Review by
03/10/2021

“I absolutely recommend them.”

Review by
03/10/2021

No review comments provided

Review by
03/10/2021

“They did well in most areas.”

Review by
03/10/2021

“All the installers did a great job!”

Review by
03/08/2021

No review comments provided

Review by
03/08/2021

No review comments provided

Review by
03/06/2021

“They were fine in all areas and met expectations.”

Review by
03/06/2021

No review comments provided

Review by
03/06/2021

No review comments provided

Review by
03/06/2021

No review comments provided

Review by
03/06/2021

“They met or exceeded expectations in all areas.”

Review by
03/05/2021

No review comments provided

Review by
03/05/2021

No review comments provided

Review by
03/03/2021

No review comments provided

Review by
03/03/2021

No review comments provided

Review by
03/03/2021

No review comments provided

Review by
03/03/2021

“Tech gave me bad information and charged me for it. I called main office to ask for an explanation and discuss a refund, never heard back.”

Review by
03/03/2021

No review comments provided

Review by
03/02/2021

No review comments provided

Review by
03/02/2021

“Alfa did a good job.”

Review by
03/02/2021

“Miguel”

Review by
03/02/2021

“I was most satisfied with the areas indicated on the survey.”

Review by
03/02/2021

“They are all very professional and consistent.”

Review by
02/25/2021

“The first time they came out I could not find the correct HVAC unit. They had to come back out the next day once I was able to locate the unit to make the repairs. They did not charge me for the first service call since they were unable to make the repairs that day. I thought that was very professional and they really went above and beyond to provide great service!”

Review by
02/25/2021

No review comments provided

Review by
02/25/2021

“I would like to recognize the last technician that came out. He was excellent. This is only a 5 year old house and he was able to fix some issues that were from the original installation.”

Review by
02/25/2021

“They did a good job. It works, and I'm glad. I don't remember much about their visit other than it was fine, and the stuff they worked on works.”

Review by
02/25/2021

“Everything that they did was solid, I was happy with it. Overall they met all of my expectations.”

Review by
02/25/2021

“Strand Brothers met my expectations with their timely manner in which they got out here quickly and fixed the problem quickly.”

Review by
02/25/2021

“The technician did a good job.”

Review by
02/25/2021

“The met my expectations in all areas.”

Review by
02/25/2021

“The service they provided was sufficient.”

Review by
02/25/2021

“They are amazing, they are very good.”

Review by
02/25/2021

“The very first guy that came out when COVID started was very good. He was professional, wore his mask, and took all the proper precautions. He is who solved our problem.”

Review by
02/23/2021

“Repair technition was friendly, helpful and knowledgable.”

Review by
02/22/2021

No review comments provided

Review by
02/21/2021

No review comments provided

Review by
02/21/2021

No review comments provided

Review by
02/21/2021

“They are prompt, efficient, do a good job, however, they always seem to find as something that needs replacement.”

Review by
02/17/2021

“I have always found them to be excellent in their professionalism and work.”

Review by
02/14/2021

“I was impressed with the quick response on a hot Texas summer when my A/C failed. They were courteous, responsive and professional service.”

Review by
02/14/2021

No review comments provided

Review by
02/14/2021

“Reliable, respectful technicians”

Review by
02/14/2021

“The Heat Pump works well.”

Review by
02/14/2021

“Have always found Strand Bothers to be fair price-wise and reliable when I need their assistance.”

Review by
02/14/2021

No review comments provided

Review by
02/14/2021

No review comments provided

Review by
02/14/2021

“The service technician was great!”

Review by
02/14/2021

No review comments provided

Review by
02/14/2021

“Alpha was extremely helpful answering my questions late at night to help me decide which equipment to purchase. He even went beyond his job description to help with the rebate debacle.”

Review by
02/14/2021

No review comments provided

Review by
02/13/2021

No review comments provided

Review by
02/13/2021

“I've been very pleased with whoever they send. I know they're always going to do a good job.”

Review by
02/13/2021

“They're very precise about what they do. They explained everything to me. Not that I know a lot about air conditioners, but it helps to know exactly what's going on. They gave explanations on what they did to clean the filter and unblock the water pipe outside.”

Review by
02/13/2021

“They were great. They did a good job. We were happy with it. I can't say they exceeded my expectations.”

Review by
02/13/2021

“The one that fixed the AC and the one that did the inspection were both very good.”

Review by
02/13/2021

“The service person named Francisco did a good job.”

Review by
02/13/2021

“I would like to recognize Justin, the guy who was out here a few times. He always does a great job for us and is always very thorough at explaining everything he's going to do. We feel like he does a good job and always comes on time at the scheduled time.”

Review by
02/13/2021

“In their service calls, they are great.”

Review by
02/13/2021

“I have used Strand Brothers for years in Austin, TX and they are one of the few companies who I trust to service my house.”

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