Strand Brothers Service Experts
2nd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Strand Brothers Service Experts has received 4.5 out of 5 stars based on 178 customer surveys conducted through Our Research Partners.
5
137
4
16
3
11
2
8
1
6
2nd year as a Best Pick Call
"Strand Brothers Service Experts was founded with the determination to provide customers with excellent cooling, heating, and plumbing practices. Since its inception, Strand Brothers has been dedicated to the community, providing top-of-the-line products and services to the Austin area."

Thos Graham | General Manager
Company Information
Services Offered
Strand Brothers Service Experts offers HVAC, furnace, and heat pump installation, repair, replacement, and maintenance, as well as indoor air quality solutions, 24/7 emergency services, and plumbing services.
Warranty
Strand Brothers offers a written 100 percent satisfaction guarantee and extended equipment warranties. The company honors manufacturers' warranties.
Company History
The company started in 1978 and is part of the Service Experts national franchise.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company offers membership programs that waive trip charges and provide discounts on parts.
Areas Served
Austin, Leander, Pflugerville, Spicewood, Austin, Cedar Park, Georgetown, Hutto, Leander, Liberty Hill, Round Rock
Address
5811 Techni Center Drive
Austin, TX 78721
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLB00113269C

Compiled Score:

Strand Brothers Service Experts has received 4.5 out of 5 stars based on 178 customer surveys conducted through Our Research Partners.
5
137
4
16
3
11
2
8
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/21/2022

No review comments provided

Review by
08/21/2022

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Review by
08/14/2022

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Review by
08/14/2022

“Part of a free A/C check. Left an outrageous quote to replace my 25yo A/C unit.”

Review by
08/10/2022

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Review by
08/10/2022

“Probably the worst company I have ever used!”

Review by
11/01/2021

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10/27/2021

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10/27/2021

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Review by
10/27/2021

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Review by
09/21/2021

“I can highly recommend Strand Brothers. We recently had an issue with our unit, due to the overly high temps lately. It was a Sunday, and thank goodness that we were signed up for Platinum service. Made the call at or about 2:20 and a technician was here at 4:55. That says it all!!! We have used Strand Brothers since 2010, when they replaced our 2 units. They have not missed a beat since then. We get semi-annual check ups on our units and it all works so very well. Thank you, Strand Brothers!!!”

Review by
09/12/2021

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09/12/2021

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09/10/2021

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09/10/2021

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09/05/2021

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09/03/2021

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09/03/2021

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09/03/2021

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Review by
09/03/2021

“Strand Brothers has always been responsive, knowledgeable and efficient.”

Review by
09/03/2021

“Great service.”

Review by
09/03/2021

“Strand Brothers have a too aggressive sale force that push to replace a working unit.”

Review by
09/03/2021

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Review by
08/31/2021

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08/30/2021

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08/30/2021

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08/28/2021

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08/28/2021

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Review by
08/27/2021

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Review by
08/27/2021

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Review by
08/27/2021

“They did excellent work and cleaned the work area perfectly.”

Review by
08/27/2021

“Although my experience with Strand Brothers has been mostly positive, and I have previously recommended them to others, several neighbors have lately reported some concerning experiences with the company. So now I am lmore hesitant to recommend.”

Review by
08/27/2021

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08/27/2021

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08/26/2021

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08/26/2021

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08/26/2021

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08/26/2021

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05/10/2021

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05/03/2021

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05/01/2021

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05/01/2021

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04/12/2021

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04/10/2021

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04/09/2021

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04/09/2021

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04/06/2021

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03/29/2021

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Review by
03/23/2021

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Review by
03/23/2021

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Review by
03/23/2021

“Strand Brothers is always professional in both communications and service.”

Review by
03/22/2021

“I no longer have the HVAC system Strand Brothers serviced. I had it replaced by another local company, who's estimate for a new system was much lower than Strand's was. In the end, it was not worth the time and effort to have Strand service the old unit. That probably could have been communicated to me more clearly.”

Review by
03/22/2021

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Review by
03/18/2021

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Review by
03/17/2021

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Review by
03/17/2021

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Review by
03/16/2021

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Review by
03/16/2021

“I have used them for 40 years. I have always agreed with everything they do!”

Review by
03/15/2021

“Because of a major home renovation that has taken over a year, we have not had Strand Brothers perform maintenance on the HVAC system for at least 18 months. But we had a good experience with your company earlier.”

Review by
03/15/2021

“Good work, quick response.”

Review by
03/15/2021

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Review by
03/13/2021

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03/13/2021

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Review by
03/13/2021

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Review by
03/13/2021

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Review by
03/13/2021

“I haven't had any issues with Strand Brothers.”

Review by
03/13/2021

“Strand Brothers comes out regularly to maintain our HVAC; however, we still wind up having problems when the weather changes.”

Review by
03/13/2021

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03/12/2021

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03/12/2021

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03/12/2021

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03/12/2021

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03/12/2021

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Review by
03/12/2021

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Review by
03/12/2021

“One of their techs came a year ago, and we asked him to put vinegar or bleach down the condensation tube. He didn't do it. We think he lied. It's no big deal, we can do it ourselves, but he led us to believe he did it when I'm sure he did not.”

Review by
03/12/2021

“Strand Brothers response to my calls.”

Review by
03/12/2021

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03/12/2021

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03/12/2021

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Review by
03/11/2021

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03/11/2021

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03/11/2021

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03/11/2021

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03/11/2021

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03/11/2021

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03/11/2021

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03/11/2021

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03/11/2021

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03/11/2021

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03/11/2021

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Review by
03/11/2021

“They have been very good for me keeping with keeping my furnace going.”

Review by
03/11/2021

“I have been very happy and satisfied with everyone I have worked with at Strand Brothers.”

Review by
03/11/2021

“They are always on time, prompt, and know what they are doing.”

Review by
03/11/2021

“They exceeded all of my expectations!”

Review by
03/11/2021

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03/11/2021

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Review by
03/10/2021

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Review by
03/10/2021

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Review by
03/10/2021

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Review by
03/10/2021

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