Wade Heating & Air
15th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Wade Heating & Air has received 4.7 out of 5 stars based on 147 customer surveys conducted through GuildQuality.
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15th year as a Best Pick Call
"My father, George Kernodle, ran this business for 20 years as a family operation that focuses on the needs of the customer. He always said, 'Treat every customer like your only customer.' We continue to do that today. Our motto is 'Big-company know-how with small-company service.'"

Paula Bell | Part-owner & Accounting Manager
Company Information
Services Offered
Wade Heating & Air provides a full range of HVAC services, from residential and light commercial replacements to indoor air quality work.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Wade is a second-generation family business founded in 1971.
Distinctions
The company has North American Technician Excellence (NATE) certified service technicians on staff and is a Bryant Factory Authorized Dealer.
Employee Information
According to Jeff Mitchell, part-owner and general manager, some employees have been with Wade for more than 20 years. Jeff himself has been with the company for more than 35 years. All employees wear uniforms and travel in marked trucks. According to company representatives, Wade also conducts background checks and drug screens on new employees.
Areas Served
Canton, Waleska, Woodstock, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
2935 Line Street
Austell, GA 30106
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
CN210446

Compiled Score:

Wade Heating & Air has received 4.7 out of 5 stars based on 147 customer surveys conducted through GuildQuality.
5
120
4
21
3
3
2
2
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/22/2019

No review comments provided

Review by
12/16/2019

“There was nothing that stood out but they were recommended to me by a friend.”

Review by
12/15/2019

“Anthony Smith has always been very helpful and prompt with requests.”

Review by
12/14/2019

No review comments provided

Review by
12/14/2019

No review comments provided

Review by
12/12/2019

“Greg is very knowledge professional efficient and helpful and friendly.”

Review by
12/12/2019

“Debbie always keeps me on schedule and I always want Taylor for my technician.”

Review by
12/12/2019

“It was almost a year ago and I don't remember”

Review by
12/11/2019

“I want to recognize the technician who did the work.”

Review by
12/11/2019

“Wade Heating & Air met/exceeded my expectations in regards to workmanship.”

Review by
12/11/2019

“They stay in touch and the service is very exceptional.”

Review by
12/11/2019

No review comments provided

Review by
12/11/2019

“I would like to recognize Anthony Smith for his exceptional service!”

Review by
12/11/2019

No review comments provided

Review by
12/11/2019

“Taylor communicated with me and kept informed.”

Review by
12/11/2019

“All the employees are amazing and personable.”

Review by
12/11/2019

“I would like to recognize Taylor for his exceptional service!”

Review by
12/11/2019

“Anthony”

Review by
12/11/2019

“My technician that came out the last time was exceptional.”

Review by
12/11/2019

No review comments provided

Review by
12/11/2019

“I would recognize the gentleman who came out. He came out twice but my only issue was I had him out and then I had him out again which seemed like for the same issue. I got charged twice for that and I am not sure if it was for the same issue or not.”

Review by
12/11/2019

“I would like to recognize the lady that does the scheduling for her exceptional service. The technicians have been nice.”

Review by
12/11/2019

“Contract from 6/1/18 was supposed to include a follow up maintenance in 6/1/19. That never happened.”

Review by
12/10/2019

No review comments provided

Review by
12/10/2019

“Anthony Smith and the entire crew!”

Review by
12/10/2019

“I would like to recognize Paula for her exceptional service.”

Review by
12/10/2019

No review comments provided

Review by
12/10/2019

“They met or exceeded my expectations with the quality of the work.”

Review by
12/09/2019

No review comments provided

Review by
12/09/2019

“The tech who came out did a really good job.”

Review by
12/09/2019

No review comments provided

Review by
12/09/2019

“Never!! I had Wade many years ago. Very confident in them then. Not any more. Gone down hill for me!!! Sorry”

Review by
01/10/2019

No review comments provided

Review by
01/10/2019

“The contractor sent out was excellent.”

Review by
01/09/2019

“Anthony Smith always does a great job for us.”

Review by
01/09/2019

No review comments provided

Review by
01/08/2019

“They all met my expectations.”

Review by
12/21/2018

No review comments provided

Review by
12/19/2018

“They did annual maintenance for the heater.”

Review by
12/19/2018

“They were fine, and they neither met or exceeded my expectations.”

Review by
12/18/2018

“Installed an HVAC system in our unfinished basement.”

Review by
12/13/2018

“They did a professional job. I was very happy with the service.”

Review by
12/06/2018

“Very happy with the service as usual.”

Review by
12/06/2018

“I would like to recognize Greg. I absolutely loved him. He was professional, great, and old-school in how he handles some things. I am always assured that he did a great job. Another man that came out, the manager, was absolutely wonderful. He handled all of the calls. He did an absolutely wonderful job. He deserves mentioning because he came out. His name was Rick Baines, I think. He was professional, explained everything, and I was so happy to have them here in my home.”

Review by
12/06/2018

No review comments provided

Review by
12/05/2018

“They are always on time and professional.”

Review by
12/04/2018

“We have used Wade Heating & Air for over 25 years for our own home and a rental home, and we have always been 100% satisfied. We feel that they are reasonably priced, do great work, and have do not try to upsell us on anything.”

Review by
12/03/2018

No review comments provided

Review by
12/03/2018

“They are friendly and prompt.”

Review by
12/03/2018

No review comments provided

Review by
11/30/2018

“They were very professional.”

Review by
11/30/2018

“They met my expectations in all areas.”

Review by
11/30/2018

No review comments provided

Review by
11/30/2018

“I would like to recognize the worker that came out.”

Review by
11/30/2018

“They did a maintenance check on my HVAC system.”

Review by
11/30/2018

“Everything was fine when I work with Wade Heating & Air.”

Review by
09/21/2017

“They do most of our heating and air. I have no complaints with the company.”

Review by
09/21/2017

“The technician that came out was very knowledgeable. I'd give them an A-.”

Review by
09/21/2017

“Everything was wonderful. They serviced my air conditioners. Some part broke on it and they fixed it. I'd give them an A+.”

Review by
09/21/2017

“It was fine. I had a leak in the Freon, so they came and fixed it. I had no complaints. I'd definitely recommend them.”

Review by
09/21/2017

“They were quick, efficient, knowledgeable. They have a good price and are no hassle. I'd give them an A overall.”

Review by
09/21/2017

“I was having an issue with my air and I needed to get some Freon that they put back in. They did exactly what they were supposed to do. They’d be an A- overall.”

Review by
09/21/2017

“It was good. They did what they were supposed to do. They showed up on time. They were doing annual maintenance. They were good. I'd give them an A+.”

Review by
09/21/2017

“I have a new house and it was something different. They kept working with us so we were back at it, fixed it up. It was a brand-new house and it had ten foot ceilings and different insulation and a lot of things that most everybody's not used to. But we're real satisfied with them. If I needed them again, I'd call them. They're working to get the job. Most likely to recommend them, I guess.”

Review by
09/21/2017

“It was fine. The guy was in and out. He was very helpful. He really went out of his way to put me in touch with his wife in a really crazy roundabout way. We came to this realization that I had been trying to get in touch with his wife. He was just a really helpful guy. I would rate the experience an A.”

Review by
09/21/2017

“Their service was great. I'm fine now. They're going to be calling me within the next month, I guess, to schedule a Fall appointment, or at least I asked them to. I have two units and they serviced them both. I'd use them again. I'd rate them an A. Likely to recommend them.”

Review by
09/14/2017

“They came out and fixed our air conditioning when it wasn't working. They were able to fix my air conditioner. It didn't take them long to do it. It was great. I didn't have any problems with it whatsoever, and he was very nice when he was there. They’re an A+.”

Review by
09/14/2017

“There were some parts that went out on the compressor outside, some compositor that they came out and repaired. They were on time. The man seemed to know what he was talking about. He was truthful. He explained the situation to me. I'd give them an A overall.”

Review by
09/14/2017

“They did preventative maintenance. They were very knowledgeable and professional about the inspection. They were on time and they called me before they came in. I was able to check when they were coming in. I'd give them an A overall.”

Review by
09/14/2017

“Everything's great. They replaced the control board on the furnace. It was quick. They came out, saw what was wrong, and fixed it. It didn't take that long. I'd give them an A overall.”

Review by
09/14/2017

“Nothing in particular that I liked. They came and fixed it. The guy was very friendly and very polite. I'd give them an A. It was great. Very likely to recommend them.”

Review by
09/14/2017

“They did some commercial and industrial work for a warehouse. They were just prompt, got the job done on time, and are courteous. They had good customer service. I'd be likely to recommend them.”

Review by
09/14/2017

“They did normal maintenance for the air conditioning unit. We had good communication. I'd give them an A.”

Review by
09/14/2017

“They were very professional. I'd say they’re an A overall. I would highly recommend them.”

Review by
09/14/2017

“I do believe we've gotten an air conditioner that's just way too big for our house. I do believe that, but it was a pleasant experience. The air conditioner was too big. We only needed it for the downstairs and we can barely use it. It gets our home extremely cold. They're the professionals and they could have referred us to a much smaller unit. Their professionalism and implementing the air conditioner, all of that was good. I do believe they really could have referred us to a smaller unit. Shortly after that, our furnace was out so we had to get a furnace from them too. I thought that was ironic. I can't give them a decent grade because I think they should have referred us to a smaller unit. In regards to putting the unit, they were very efficient with that. I'd give them a D overall. I would not use them again. I did recommend them. My friend had to have some work done on her air conditioner, but I would never recommend them again.”

Review by
09/04/2016

“I think it's an A+. The only thing I would say is, I just started using them this year. The company I had before would send me an email saying we need to schedule something. Wade did that too, but it was after the season. I think they should've sent me something a little earlier, because I just had my summer. They come twice a year, but I just had the air conditioning thing about a week ago, and now we're almost out of the summer. It's not their fault, it's just what I've been used to. Overall, it was good work.”

Review by
09/04/2016

“They did OK. I was impressed. It took time, but it was done right. I'd give them an A.”

Review by
09/04/2016

“Wade did work for me on my previous home. I'd say they’re an A+.”

Review by
09/04/2016

“They changed our capacitor. The tech did a good job. I'm happy.”

Review by
09/04/2016

“I would say the experience was good. I'd give them an A grade.”

Review by
09/04/2016

“I'd  give them an A+ across the board. I'd recommend Wade.”

Review by
09/04/2016

“A heating element was out on the heater upstairs, or on the furnace, and they came out to fix it. I'd grade them an A+.”

Review by
09/04/2016

“I had a very positive experience with Wade Heating. They're A+. I've used them twice; they're really good.”

Review by
09/04/2016

“Wade Heating and Air did work for me. They're excellent people. They're good people. They’re A+.”

Review by
09/04/2016

“They put my system in about two years ago. I'd give them an A. I have recommended them already.”

Review by
09/04/2016

“They came out and checked something a month or so ago. It was a good experience. They’re excellent. I have no complaints. I'd recommend them.”

Review by
09/04/2016

“They installed a new A/C unit and stuff for me a while back. I'd give them an A.”

Review by
09/04/2016

“They were very good. I would say they get an A. I've already recommended them.”

Review by
09/04/2016

“We were very, very pleased. My experience was absolutely A+, across the board.”

Review by
09/04/2016

“My overall experience has been an A.”

Review by
09/04/2016

“I would give them an A+ so far.”

Review by
09/04/2016

“Overall, I'd give them an A.”

Review by
09/04/2016

“I'd grade them an A+.”

Review by
09/04/2016

“I'll give them an A+.”

Review by
09/04/2016

“I'd give them an A+.”

Review by
09/04/2016

“I'd give them an A+.”

Review by
09/04/2016

“I'd rate them an A+.”

Review by
09/04/2016

“Everything was satisfactory. I'd give them an A. They’re excellent. I would recommend them.”

Review by
09/04/2016

“The guy was nice. I'll give them an A. They didn't do any work they just took it out because I needed a whole new system, so they didn't really do any work. Everything was fine I'm happy. I'd recommend them.”

Review by
09/04/2016

“Everything went well. I've been using them for ten years. I was satisfied with the work they did. I paid the bill, and everybody's happy. I was satisfied, so that's all that matters. I would recommend them.”

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