Wade Heating & Air
14th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Wade Heating & Air has received 4.8 out of 5 stars based on 275 customer surveys.
5
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34
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14th year as a Best Pick Call
"My father, George Kernodle, ran this business for 20 years as a family operation that focuses on the needs of the customer. He always said, 'Treat every customer like your only customer.' We continue to do that today. Our motto is 'Big-company know-how with small-company service.'"

Paula Bell | Part-owner & Accounting Manager
Company Information
Services Offered
Wade Heating & Air provides a full range of HVAC services, from residential and light commercial replacements to indoor air quality work.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Wade is a second-generation family business founded in 1971.
Distinctions
The company has North American Technician Excellence (NATE) certified service technicians on staff and is a Bryant Factory Authorized Dealer.
Employee Information
According to Jeff Mitchell, part-owner and general manager, some employees have been with Wade for more than 20 years. Jeff himself has been with the company for more than 35 years. All employees wear uniforms and travel in marked trucks. According to company representatives, Wade also conducts background checks and drug screens on new employees.
Areas Served
Canton, Waleska, Woodstock, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
2935 Line Street
Austell, GA 30106
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
CN208465

Compiled Score:

Wade Heating & Air has received 4.8 out of 5 stars based on 275 customer surveys.
5
231
4
34
3
6
2
4
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/21/2017

“I have a new house and it was something different. They kept working with us so we were back at it, fixed it up. It was a brand-new house and it had ten foot ceilings and different insulation and a lot of things that most everybody's not used to. But we're real satisfied with them. If I needed them again, I'd call them. They're working to get the job. Most likely to recommend them, I guess.”

Review by
09/21/2017

“It was fine. The guy was in and out. He was very helpful. He really went out of his way to put me in touch with his wife in a really crazy roundabout way. We came to this realization that I had been trying to get in touch with his wife. He was just a really helpful guy. I would rate the experience an A.”

Review by
09/21/2017

“Their service was great. I'm fine now. They're going to be calling me within the next month, I guess, to schedule a Fall appointment, or at least I asked them to. I have two units and they serviced them both. I'd use them again. I'd rate them an A. Likely to recommend them.”

Review by
09/21/2017

“I was having an issue with my air and I needed to get some Freon that they put back in. They did exactly what they were supposed to do. They’d be an A- overall.”

Review by
09/21/2017

“It was good. They did what they were supposed to do. They showed up on time. They were doing annual maintenance. They were good. I'd give them an A+.”

Review by
09/21/2017

“Everything was wonderful. They serviced my air conditioners. Some part broke on it and they fixed it. I'd give them an A+.”

Review by
09/21/2017

“It was fine. I had a leak in the Freon, so they came and fixed it. I had no complaints. I'd definitely recommend them.”

Review by
09/21/2017

“They were quick, efficient, knowledgeable. They have a good price and are no hassle. I'd give them an A overall.”

Review by
09/21/2017

“They do most of our heating and air. I have no complaints with the company.”

Review by
09/21/2017

“The technician that came out was very knowledgeable. I'd give them an A-.”

Review by
09/14/2017

“They did normal maintenance for the air conditioning unit. We had good communication. I'd give them an A.”

Review by
09/14/2017

“They were very professional. I'd say they’re an A overall. I would highly recommend them.”

Review by
09/14/2017

“Nothing in particular that I liked. They came and fixed it. The guy was very friendly and very polite. I'd give them an A. It was great. Very likely to recommend them.”

Review by
09/14/2017

“Everything's great. They replaced the control board on the furnace. It was quick. They came out, saw what was wrong, and fixed it. It didn't take that long. I'd give them an A overall.”

Review by
09/14/2017

“They did some commercial and industrial work for a warehouse. They were just prompt, got the job done on time, and are courteous. They had good customer service. I'd be likely to recommend them.”

Review by
09/14/2017

“They came out and fixed our air conditioning when it wasn't working. They were able to fix my air conditioner. It didn't take them long to do it. It was great. I didn't have any problems with it whatsoever, and he was very nice when he was there. They’re an A+.”

Review by
09/14/2017

“There were some parts that went out on the compressor outside, some compositor that they came out and repaired. They were on time. The man seemed to know what he was talking about. He was truthful. He explained the situation to me. I'd give them an A overall.”

Review by
09/14/2017

“They did preventative maintenance. They were very knowledgeable and professional about the inspection. They were on time and they called me before they came in. I was able to check when they were coming in. I'd give them an A overall.”

Review by
09/14/2017

“I do believe we've gotten an air conditioner that's just way too big for our house. I do believe that, but it was a pleasant experience. The air conditioner was too big. We only needed it for the downstairs and we can barely use it. It gets our home extremely cold. They're the professionals and they could have referred us to a much smaller unit. Their professionalism and implementing the air conditioner, all of that was good. I do believe they really could have referred us to a smaller unit. Shortly after that, our furnace was out so we had to get a furnace from them too. I thought that was ironic. I can't give them a decent grade because I think they should have referred us to a smaller unit. In regards to putting the unit, they were very efficient with that. I'd give them a D overall. I would not use them again. I did recommend them. My friend had to have some work done on her air conditioner, but I would never recommend them again.”

Review by
09/04/2016

“That was a total foul up. I needed a control box and I called in and gave them the number on the box. The guy showed up about 4 o'clock and didn't have it. So he tested the unit, and he finally decided that the automatic igniter, which was electricity operated, was not adequate. So he found another one in his truck, put it in and of course it didn't fix the problem but it made the problem worse. The control had gone out that engaged the igniter to light the furnace. The control had gone out several times because it was a small-type switch. The unit that he put in, he checked the unit that was in there, and it didn't show any resistance with his meter. So he assumed that was the problem. He needed a higher testing parameter on his meter to check it. It showed up as 2 ohms when I checked it myself. The one he put in doubled the amount of amperage that went to the igniter. Doubling the amperage would lessen the life on a new control. So I did some modifying myself. I was an electrician/technician and I corrected the problem. I had to go buy a control unit myself and put it in, and to get around the problem he created I installed another switch or contactor with a very low resistance on bringing the contactor up to bring up the igniter. But anyway I figure the control I put in is going to last a considerable amount of time with the modification that I personally made myself. But anyway it was a real hassle, I was really disappointed.”

Review by
09/04/2016

“I think it's an A+. The only thing I would say is, I just started using them this year. The company I had before would send me an email saying we need to schedule something. Wade did that too, but it was after the season. I think they should've sent me something a little earlier, because I just had my summer. They come twice a year, but I just had the air conditioning thing about a week ago, and now we're almost out of the summer. It's not their fault, it's just what I've been used to. Overall, it was good work.”

Review by
09/04/2016

“They knew what they were doing. But the last person that I had, he was a little messy. I'd give them a B; they were on the ball. They knew what was wrong and everything. Work-wise, I'd give them an A. He made a mess, when he left, and he left one of the buttons turned the wrong way on the box upstairs, so I had to call and figure out what to do with it. I would recommend them. They seem to know what they're doing.”

Review by
09/04/2016

“They  service in the Spring, and they service in the Winter. I'd give them an A+. Everything was perfect. I've known them for years, and I’ve never had a problem. I would recommend them.”

Review by
09/04/2016

“They were the cheapest, they were in and out, and they had no problems with the air conditioning. They're an A across the board. They did the job, and they didn't cause any problems. I would recommend the company.”

Review by
09/04/2016

“The guy was nice. I'll give them an A. They didn't do any work they just took it out because I needed a whole new system, so they didn't really do any work. Everything was fine I'm happy. I'd recommend them.”

Review by
09/04/2016

“Everything went well. I've been using them for ten years. I was satisfied with the work they did. I paid the bill, and everybody's happy. I was satisfied, so that's all that matters. I would recommend them.”

Review by
09/04/2016

“They've been out here more than once. The most recent time was very positive. I was having problems with the overflow valve. They did excellent work, and I have no complaints. If somebody asked me, I would recommend them.”

Review by
09/04/2016

“We just got a rid of a different company that was helping us, so everything's squared away now. Wade is excellent—no complaints. I'd give them an A-. Their customer service is good.”

Review by
09/04/2016

“They're a good company. It was relatively positive working with Wade. I would give them a B. They did get my A/C back on and cooling. They cleaned up behind themselves.”

Review by
09/04/2016

“Wade did some work for me July of last year. I'd give them a B. I found somebody else doing the same kind of work, and they did something for me recently.”

Review by
09/04/2016

“They came out and checked something a month or so ago. It was a good experience. They’re excellent. I have no complaints. I'd recommend them.”

Review by
09/04/2016

“They installed a new A/C unit and stuff for me a while back. I'd give them an A.”

Review by
09/04/2016

“They did OK. I was impressed. It took time, but it was done right. I'd give them an A.”

Review by
09/04/2016

“Wade did work for me on my previous home. I'd say they’re an A+.”

Review by
09/04/2016

“They changed our capacitor. The tech did a good job. I'm happy.”

Review by
09/04/2016

“I would say the experience was good. I'd give them an A grade.”

Review by
09/04/2016

“I'd  give them an A+ across the board. I'd recommend Wade.”

Review by
09/04/2016

“They did fine. I'd give them probably a B. I wasn't there.”

Review by
09/04/2016

“I had a very positive experience with Wade Heating. They're A+. I've used them twice; they're really good.”

Review by
09/04/2016

“Everything was satisfactory. I'd give them an A. They’re excellent. I would recommend them.”

Review by
09/04/2016

“Wade Heating and Air did work for me. They're excellent people. They're good people. They’re A+.”

Review by
09/04/2016

“They put my system in about two years ago. I'd give them an A. I have recommended them already.”

Review by
09/04/2016

“A heating element was out on the heater upstairs, or on the furnace, and they came out to fix it. I'd grade them an A+.”

Review by
09/04/2016

“They were very good. I would say they get an A. I've already recommended them.”

Review by
09/04/2016

“We were very, very pleased. My experience was absolutely A+, across the board.”

Review by
09/04/2016

“My overall experience has been an A.”

Review by
09/04/2016

“I would give them an A+ so far.”

Review by
09/04/2016

“Overall, I'd give them an A.”

Review by
09/04/2016

“I'd grade them an A+.”

Review by
09/04/2016

“I'll give them an A+.”

Review by
09/04/2016

“I'd give them an A+.”

Review by
09/04/2016

“I'd give them an A+.”

Review by
09/04/2016

“I'd rate them an A+.”

Review by
09/04/2016

“They are a B+.”

Review by
09/04/2016

“I had Wade come out. I'll give Wade a C+.”

Review by
08/29/2016

“Wade  put in a new HVAC unit for me. I liked everything. I liked the people; I liked it all. Everything was wonderful. I'd give them the best grade possible—A+.”

Review by
08/29/2016

“They had to replace a few coils. Everything was good. Everything was righteous, across the board. I would not only recommend them, but I would reuse them again.”

Review by
08/29/2016

“When  Wade came out last year, they were wonderful. They were here putting in Freon. I can't remember that guy's name, but he was real friendly, and you could just tell he wanted to please us. I'd rate them an A+ overall.”

Review by
08/29/2016

“I had a unit that quit working, and they were here diagnosing my issue, but I’m not entirely sure what they did. They were an A+, and it's very likely that I'd recommend them to someone.”

Review by
08/29/2016

“I  have a contract with Wade. They come and check my unit before winter and before I turn on the HVAC to make sure everything is OK. They're customer service is awesome. And the gentlemen that come to the house do a great job. I commend their positive, upbeat attitude. They explain everything in detail, so I do appreciate that they take the time to explain things. I would say they're an A. My mother recommended them to me, and I definitely would recommend them as well.”

Review by
07/28/2015

“First of all, they came right when they said they would. We had a couple of false starts, which was very understandable for the time of year, and we had a low-urgency situation. They came out, did the work, and explained what they did and all that. It was just maintenance for that time of year. I hadn’t had the maintenance done, so I just decided to have it done. I chose them because they had been recommended to us by a neighbor. Wade Heating & Air gets an A grade from me.”

Review by
07/28/2015

“They’re good people. I like everything about them. They’re on time, they do their work and they get gone. The last thing they did for me was air conditioning. I have air conditioning checked in the spring and the heat in the fall. I chose them over a different company because Jim. They’re good, I’ll tell you that. They do their job. I knew that when I called them and when I asked them to come and check my system. This is not the first time they came, they've been coming.”

Review by
07/28/2015

“I’m a landlord, so I have rental property, and then I have my personal property that I live in. I use Wade Heating & Air for both to maintain the HVAC systems. They’re a company that does a good job, so I keep using them. The last thing they did was at my rental property. They put in an HVAC system because they had to remove one that I had that was over 20 years old. I got my money’s worth out of the old one, and they put in a new one for me. They get an A grade from me.”

Review by
07/28/2015

“The man that came out was a good technician. He knew what he was doing, and he was good at it. I enjoyed him. I’ve been dealing with Wade Heating & Air for a pretty good many years. I had them install a furnace many years ago, and the last thing they did for me was to come out and service my furnace. I have them come out twice a year for the air conditioner. I have a contract with them. They get an A. I really appreciate them.”

Review by
07/28/2015

“They do all of my rental houses and my personal house because they do what they say they’re going to do. The guys are always courteous. They always clean up. They’re here when they say they’re going to. They’re great. I work a lot so I don’t have time to mess with people who don’t do what they say. They do the maintenance twice a year on my rental properties and my personal home. They also do some of my customers and have done some of my real estate customers in the past and I’ve never had a customer who didn’t like them. I’d give them A+.”

Review by
07/28/2015

“The guys from Wade are great. They’re really personable, and I can relate to them, which is really cool. I like them. The igniter went out on my furnace. It was 20 degrees in my house, and they came out. I’d give them an A+, for sure.”

Review by
07/28/2015

“They were quick and did the job. They installed a new water heater. I chose them over a different company because I could get them quick. I’d give them a B. The gentlemen that took care of the job were alright. They were friendly.”

Review by
07/28/2015

“It was easy. It was quick and it was very friendly. I recommend them to anybody else. They replaced a furnace. I chose them over a different company because they were the cheapest and they had better financing. I’d give them an A.”

Review by
07/28/2015

“They were referred to us by a friend in the industry. They did a good job with a fair price. There was nothing good or bad really standing out. It was a long time ago but they were good. They put in an HVAC system at our old house. I’d give them an A.”

Review by
07/28/2015

“I’ve been using them for 20 years. I like the quality of their service, and all their men are very professional, friendly, and courteous. The last thing they did was a service call for a heater, and they cleaned the pilot. They’ve earned an A+.”

Review by
07/28/2015

“They’re nice, and they get the job done quickly. I think they came on time. I believe our upstairs air conditioner was not working. I chose them over a different company because they’ve done work for us before. They get an A grade from me.”

Review by
07/28/2015

“I have a good relationship with Wade Heating & Air. They do a fantastic job. They put a heating and air conditioning unit in, and the gentlemen who installed it did a great, fantastic job. I couldn’t ask for better service. I’d rate them very highly—A+.”

Review by
07/28/2015

“I had a new furnace installed. They did a thorough and quick job, and I haven’t had any problems with it. I chose Wade Heating & Air because I was just looking for a company that was near my home, and I saw that they were pretty near to where I lived, so I called them.”

Review by
07/28/2015

“It’s been a while ago but they did a good job. I liked that about them, that they did a good job. I think they changed the fan inside of the air handler. It wasn’t going to the high position and they changed something inside of it to make it go from the low to the high and it worked. I chose them over a different company because they were local. I’d give them a B.”

Review by
07/28/2015

“They've done a good job for us. They've primarily worked and maintained the four units at our office. I’ve got a yearly contract with them, etc. They’re prompt and courteous. They get the job done. I think it’s a fair price. I chose them over a different company because I had a friend that had had good experiences with them so it was a reference. I’d give them A+.”

Review by
07/28/2015

“They gave me an excellent deal with a fair price. The service was on time as expected. I’ve had no issues with the system since they installed it. It’s really been a positive experience overall, all the way around. They installed a heating and air system for me. I chose them over a different company because they were referred by a friend. I’d give them an A.”

Review by
07/28/2015

“I guess the guy who came was very respectful and he finished the work when he said he would. He explained it well. There was a relay switch on the A/C that wasn’t working. I chose them over a different company because I called a couple of companies and they didn’t service this area and then I called them and they came out. I’d give them B+.”

Review by
07/28/2015

“They seemed very knowledgeable, caring, and concerned. I think the technician, Manuel, was really trying to get my system started, and I really, really appreciated that, too. In the future, I plan on getting a new system, and they are definitely one of the companies I’m considering. I’d give them an A. I had a good experience with them.”

Review by
07/28/2015

“They did their job, and they were professional. They did maintenance on the air conditioners. I chose them because I was already using them in a previous home. The company gets an A from me.”

Review by
07/28/2015

“I guess we felt that they did a competent job. They just had to repair a problem with one of our air conditioners. I chose them over a different company because I think we used them in the past.”

Review by
07/28/2015

“They’re good, polite and on time. They put a patch on my HVAC unit until I had to replace it. I chose them over a different company because they were referred to me so it was a reference. I’d give them a B.”

Review by
07/28/2015

“They just came and fixed the problem. My air wasn’t cooling. It had some bad part. I chose them over a different company because they were just in my area and somebody recommended them so I called them. I’d give them a B.”

Review by
07/28/2015

“I no longer did business with them. They just didn't really - I don't know. I met a guy that was better at the job. They serviced my A/C units. The previous owner that lived here had a contract with them. I give them a C.”

Review by
07/28/2015

“I liked the time it took them to install the HVAC system and everything. I chose them over a different company because of the turnaround time. Everyone else was from several days to two weeks. I’d give Wade Heating & Air an A.”

Review by
07/28/2015

“I guess everything came out alright. I only just had Freon added. I chose them over a different company because I’m in that community and I heard they were alright. I’d give them a B.”

Review by
07/28/2015

“We had an issue, and they came out and fixed it promptly. The air conditioning wasn’t working properly. I chose Wade Heating & Air because they’re local here. I’d grade them as an A.”

Review by
07/28/2015

“They were prompt, and they addressed the problem that I had. I think I was low on refrigerant, and there was a circuit that needed to be replaced. I’d give them an A+.”

Review by
07/28/2015

“They were very professional. They installed the heating and air unit, and everything has been working great. They get an A.”

Review by
07/28/2015

“They came out to fix my air conditioner when the capacitor was broken. They were on time. I’d give them an A rating.”

Review by
06/04/2015

“We used Wade Heating & Air and we used another company over in South Carolina. We’ve owned our home for 20 years and we’ve used Wade, I think, for the entire time we’ve been here. We knew the family, which is the initial relationship, but they just do quality work and very responsive with good customer service. They are always very reasonable. It’s just one of those deals where you establish a relationship and it ends up being a long term one. I'd give them an A.”

Review by
03/25/2015

“Wade Heating & Air is who I've been using for my heating and air stuff and they're OK. That's who I've used off and on and they've been pretty good. I think I got them from Best Pick Reports. I'd give them a B.”

Review by
07/07/2014

“The person that we were utilizing we liked. He was good at what he did and supplying the service I needed, but he is no longer with the company. Nothing went wrong while I was using Wade. I give them a B.”

Review by
07/07/2014

“I didn't have any negative impressions. They were just refilling the Freon and now it's working. I'd give them a B+, I usually don't give out A's.”

Review by
07/07/2014

“I thought they were timely, professional and they were reasonable. I have them for regular maintenance. I'm pretty satisfied. I'd give them a B+.”

Review by
07/07/2014

“We've had Wade service units at two different houses, and they've been great to work with. They come when they say they're going to come—generally the same day or the next day at the worst. With the other company that installed our heating and air system, it would take a week for them to show up. On this house, we've only been using Wade the last couple of years, but overall, with our prior house, we’ve probably used them for 14 or 15 years. They installed the systems at our old house. I would give them an A.”

Review by
07/07/2014

“When I used them last, about this time last year, I called somebody else and they said it was going to be over a week so they could come out. My air conditioner was out, and Wade came out the next day. They came and he repaired it while he was there. He had the part with him, so I was real satisfied with the work. I'd give them an A, they did good work.”

Review by
07/07/2014

“I called on a specific day and within a couple of days, they were out to the house. It wasn't an urgent issue, but they were very timely and very thorough. The technician explained everything prior to providing the maintenance—he was very thorough. I know someone that has used them in the past, so that’s how I found out about them. I would say that they’re an A+.”

Review by
07/07/2014

“We have a pretty old system, and they were able to research and fix the system for us. They were pretty quick. We do have a contract with them, but we've only used them a couple of times. A previous homeowner referred us to them, and everything's been great so far. I'd give them an A+.”

Review by
07/03/2014

“Wade does maintenance, like changing the filter on the furnace. The technician was very nice and professional, and he didn't try to sell me extra stuff—I appreciate that. They come twice a year and service the air conditioner and the heater. I'd give them an A.”

Review by
07/03/2014

“They did a good job. Once they found out what the problem was, they had to order a part and it came in virtually the next day. The technician came in with part in hand, and he was in and out of here within ten minutes. I'd give them an A.”

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