Wade Heating & Air
14th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 277 Surveys
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Compiled Score: star star star star star
Wade Heating & Air has received 5 out of 5 stars (A-rating) based on 277 customer surveys conducted by Best Pick Reports.
14th year as a Best Pick Call
"My father, George Kernodle, ran this business for 20 years as a family operation that focuses on the needs of the customer. He always said, 'Treat every customer like your only customer.' We continue to do that today. Our motto is 'Big-company know-how with small-company service.'"

Paula Bell | Part-owner & Accounting Manager
Company Information
Services Offered
Wade Heating & Air provides a full range of HVAC services, from residential and light commercial replacements to indoor air quality work.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Wade is a second-generation family business founded in 1971.
Distinctions
The company has North American Technician Excellence (NATE) certified service technicians on staff and is a Bryant Factory Authorized Dealer.
Employee Information
According to Jeff Mitchell, part-owner and general manager, some employees have been with Wade for more than 20 years. Jeff himself has been with the company for more than 35 years. All employees wear uniforms and travel in marked trucks. According to company representatives, Wade also conducts background checks and drug screens on new employees.
Licenses
CN208465
Areas Served
Canton, Waleska, Woodstock, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They came out and fixed our air conditioning when it wasn't working. They were able to fix my air conditioner. It didn't take them long to do it. It was great. I didn't have any problems with it whatsoever, and he was very nice when he was there. They're an A+.”

“Everything was wonderful. They serviced my air conditioners. Some part broke on it and they fixed it. I'd give them an A+.”

“Everything's great. They replaced the control board on the furnace. It was quick. They came out, saw what was wrong, and fixed it. It didn't take that long. I'd give them an A overall.”

“Nothing in particular that I liked. They came and fixed it. The guy was very friendly and very polite. I'd give them an A. It was great. Very likely to recommend them.”

“Their service was great. I'm fine now. They're going to be calling me within the next month, I guess, to schedule a Fall appointment, or at least I asked them to. I have two units and they serviced them both. I'd use them again. I'd rate them an A. Likely to recommend them.”

“They were very professional. I'd say they're an A overall. I would highly recommend them.”

“They did a great job. There was a problem with the first starter installed but was replaced promptly—they no longer use the original type. Overall, I was more than pleased working with them.”

“It was good. They did what they were supposed to do. They showed up on time. They were doing annual maintenance. They were good. I'd give them an A+.”

“I have a new house and it was something different. They kept working with us so we were back at it, fixed it up. It was a brand-new house and it had ten foot ceilings and different insulation and a lot of things that most everybody's not used to. But we're real satisfied with them. If I needed them again, I'd call them. They're working to get the job. Most likely to recommend them, I guess.”

“It was fine. I had a leak in the Freon, so they came and fixed it. I had no complaints. I'd definitely recommend them.”

“There were some parts that went out on the compressor outside, some compositor that they came out and repaired. They were on time. The man seemed to know what he was talking about. He was truthful. He explained the situation to me. I'd give them an A overall.”

“They did normal maintenance for the air conditioning unit. We had good communication. I'd give them an A.”

“They did preventative maintenance. They were very knowledgeable and professional about the inspection. They were on time and they called me before they came in. I was able to check when they were coming in. I'd give them an A overall.”

“They did some commercial and industrial work for a warehouse. They were just prompt, got the job done on time, and are courteous. They had good customer service. I'd be likely to recommend them.”

“They do most of our heating and air. I have no complaints with the company.”

“I was having an issue with my air and I needed to get some Freon that they put back in. They did exactly what they were supposed to do. They'd be an A- overall.”

“The technician that came out was very knowledgeable. I'd give them an A-.”

“Wade put in a new unit. I liked everything. I liked the people. I think they're wonderful. I'd give them the best grade possible—A+. Everything was wonderful.”

“They'll come and check my unit before the winter and also before I turn on the HVAC to make sure everything is okay. Their customer service is awesome. The gentlemen that come to the house do a great job. I commend their positive, upbeat attitudes, and I appreciate that they explain everything in detail. I would say they're an A.”

“They service my AC in the spring and winter. I'd give them an A+. Everything is perfect. I've known them for years, and I would recommend them.”

“Wade was wonderful. The technician was really friendly, and I could tell he wanted to please us. I'd rate them an A+ overall.”

“Wade Heating and Air did work for me. They're excellent people. They're good people. They're A+.”

“Everything was satisfactory. I'd give them an A. They're excellent. I would recommend them.”

“They did OK. I was impressed. It took time, but it was done right. I'd give them an A.”

“I had a unit that quit working, and they were here diagnosing my issue, but I'm not entirely sure what they did. They were an A+, and it's very likely that I'd recommend them to someone.”

“A heating element was out on the heater upstairs, or on the furnace, and they came out to fix it. I'd grade them an A+.”

“Wade did work for me on my previous home. I'd say they're an A+.”

“I'd give them an A+ across the board. I'd recommend Wade.”

“I had a very positive experience with Wade Heating. They're A+. I've used them twice; they're really good.”

“I'd grade them an A+.”

“We were very, very pleased. My experience was absolutely A+, across the board.”

“I'd give them an A+.”

“I'd rate them an A+.”

“I think it's an A+. The only thing I would say is, I just started using them this year. The company I had before would send me an email saying we need to schedule something. Wade did that too, but it was after the season. I think they should've sent me something a little earlier, because I just had my summer. They come twice a year, but I just had the air conditioning thing about a week ago, and now we're almost out of the summer. It's not their fault, it's just what I've been used to. Overall, it was good work.”

“I'll give them an A+.”

“Overall, I say they're an A+.”

“I would give them an A+ so far.”

“I'd give them an A+.”

“They had to replace a few coils. Everything was good. Everything was righteous, across the board. I would not only recommend them, but I would reuse them again.”

“They changed our capacitor. The tech did a good job. I'm happy.”

“They put my system in about two years ago. I'd give them an A. I have recommended them already.”

“They've been out here more than once. The most recent time was very positive. I was having problems with the overflow valve. They did excellent work, and I have no complaints. If somebody asked me, I would recommend them.”

“My overall experience has been an A.”

“Overall, I'd give them an A.”

“They installed a new A/C unit and stuff for me a while back. I'd give them an A.”

“I would say the experience was good. I'd give them an A grade.”

“They were very good. I would say they get an A. I've already recommended them.”

“Everything went well. I've been using them for ten years. I was satisfied with the work they did. I paid the bill, and everybody's happy. I was satisfied, so that's all that matters. I would recommend them.”

“They came out and checked something a month or so ago. It was a good experience. They're excellent. I have no complaints. I'd recommend them.”

“We just got a rid of a different company that was helping us, so everything's squared away now. Wade is excellent—no complaints. I'd give them an A-. Their customer service is good.”

“They were prompt, and they addressed the problem that I had. I think I was low on refrigerant, and there was a circuit that needed to be replaced. I'd give them an A+.”

“I liked the time it took them to install the HVAC system and everything. I chose them over a different company because of the turnaround time. Everyone else was from several days to two weeks. I'd give Wade Heating & Air an A.”

“The man that came out was a good technician. He knew what he was doing, and he was good at it. I enjoyed him. I've been dealing with Wade Heating & Air for a pretty good many years. I had them install a furnace many years ago, and the last thing they did for me was to come out and service my furnace. I have them come out twice a year for the air conditioner. I have a contract with them. They get an A. I really appreciate them.”

“They came out to fix my air conditioner when the capacitor was broken. They were on time. I'd give them an A rating.”

“We had an issue, and they came out and fixed it promptly. The air conditioning wasn't working properly. I chose Wade Heating & Air because they're local here. I'd grade them as an A.”

“They're nice, and they get the job done quickly. I think they came on time. I believe our upstairs air conditioner was not working. I chose them over a different company because they've done work for us before. They get an A grade from me.”

“They seemed very knowledgeable, caring, and concerned. I think the technician, Manuel, was really trying to get my system started, and I really, really appreciated that, too. In the future, I plan on getting a new system, and they are definitely one of the companies I'm considering. I'd give them an A. I had a good experience with them.”

“They did their job, and they were professional. They did maintenance on the air conditioners. I chose them because I was already using them in a previous home. The company gets an A from me.”

“First of all, they came right when they said they would. We had a couple of false starts, which was very understandable for the time of year, and we had a low-urgency situation. They came out, did the work, and explained what they did and all that. It was just maintenance for that time of year. I hadn't had the maintenance done, so I just decided to have it done. I chose them because they had been recommended to us by a neighbor. Wade Heating & Air gets an A grade from me.”

“I guess we felt that they did a competent job. They just had to repair a problem with one of our air conditioners. I chose them over a different company because I think we used them in the past.”

“I had a new furnace installed. They did a thorough and quick job, and I haven't had any problems with it. I chose Wade Heating & Air because I was just looking for a company that was near my home, and I saw that they were pretty near to where I lived, so I called them.”

“I'm a landlord, so I have rental property, and then I have my personal property that I live in. I use Wade Heating & Air for both to maintain the HVAC systems. They're a company that does a good job, so I keep using them. The last thing they did was at my rental property. They put in an HVAC system because they had to remove one that I had that was over 20 years old. I got my money's worth out of the old one, and they put in a new one for me. They get an A grade from me.”

“I have a good relationship with Wade Heating & Air. They do a fantastic job. They put a heating and air conditioning unit in, and the gentlemen who installed it did a great, fantastic job. I couldn't ask for better service. I'd rate them very highly—A+.”

“The guys from Wade are great. They're really personable, and I can relate to them, which is really cool. I like them. The igniter went out on my furnace. It was 20 degrees in my house, and they came out. I'd give them an A+, for sure.”

“I've been using them for 20 years. I like the quality of their service, and all their men are very professional, friendly, and courteous. The last thing they did was a service call for a heater, and they cleaned the pilot. They've earned an A+.”

“They were very professional. They installed the heating and air unit, and everything has been working great. They get an A.”

“Wade worked on the condensation unit. The technician worked his tail off. It was so hot up there, and he was awesome. The first time, he was up there to find out what was going on. We heard it dripping, and we didn't know why. He found the problem and gave us options. He and my husband were up there in the attic, and he asked for a towel to wipe up the water. He cleaned everything up in the attic. After he finished, it was like a brand-new attic up there. He didn't need to do that, so I'd give him an A+.”

“I liked everything. Wade fixed the issue with no problem, and it was excellent service. They are an excellent company. I would give them an A+.”

“I had my heating unit replaced by Wade. They were prompt to respond, and they took care of the issue quickly. Their customer service was excellent. I would recommend them, and I would give them an A+.”

“They had to replace a copper wire on my A/C unit. It was hit with a weed whacker, which put a hole in it, and then they had to fill it up with Freon again. The timing and the service were both excellent. I'd give them an A.”

“It was great. I think I had the vent or something clammed up in the house, so one level wasn't blowing clean air. They came and took care of that. There was another service where they came and did the air filters and stuff for me. I would give Wade an excellent grade—they did a great job.”

“They installed a heating unit for me after mine went out. They were able to get the work scheduled promptly, so I was impressed with that. They did a good job. I'd say they're an A company.”

“The best way I can say it is that they do as they say, and they say as they do. I would give Wade an A.”

“I had something replaced by Wade, and it was excellent. I'd give them an A.”

“They are dependable and honest, and they do good work. They fixed the problem—the unit needed some Freon. They cleaned everything, charged it up, and got everything working. They are good people to work with, and their customer service was excellent. I would recommend them to a neighbor or a friend. Wade gets an A.”

“Wade has done some work for me in the past. My air conditioning went out in the heat of the summer. Other companies gave me a quote of two weeks out, but Wade did it in two days—they were very prompt. Their customer service was excellent. I've recommended them, and I would give them an A.”

“Wade fixed the heater. Their customer service was terrific, and I would recommend them. They get an A.”

“Wade fixed my heater when it was cold out. They came out very quickly, and they were super friendly. Everybody was really nice. I'd recommend them. It was an A service.”

“Wade did winter maintenance for me, and then they came again to get me ready for summer. I am going to use them again. Their customer service was good—no problems at all. I'd give them an A. They did a good job for me, and I have no complaints.”

“Wade worked on my A/C trunk, and they did good work. They didn't have to come back. They were polite and friendly, and they were on time and everything. Their customer service was good. I would recommend them. They get an A—they're excellent.”

“They were fantastic—I liked everything. They repaired our heater during a snowstorm, and they haven't had to come out and do any follow-up repairs. Their customer service was fantastic. I would absolutely recommend them to a neighbor or friend. Wade gets an A.”

“Wade did some work for me, and I had a great experience with them. They were on time and reliable, and they put the little shoe booties on when they went up on the carpet up the stairs. I'm real happy with them. They do both our A/C and heat, so they come twice a year. Their customer service was very good. I would recommend them, and I'd give them the highest grade.”

“They have done some work for me in the past, and they were very accommodating. They did a great job. I liked how they resolved the issue that we had with our heater. When the original service guy could not get it figured out, he called his supervisor, and they got it figured out together. Their customer service was great. I would recommend them to a neighbor or a friend. They get an A.”

“I've never had a bad experience with Wade, and I've used them since 2001. They installed the system in my previous house and maintained it for about 15 years. They have a maintenance contract on my current house as well. I like their accessibility, professionalism, and flexibility. I would definitely give them an A+.”

“We have a pretty old system, and they were able to research and fix the system for us. They were pretty quick. We do have a contract with them, but we've only used them a couple of times. A previous homeowner referred us to them, and everything's been great so far. I'd give them an A+.”

“I called on a specific day and within a couple of days, they were out to the house. It wasn't an urgent issue, but they were very timely and very thorough. The technician explained everything prior to providing the maintenance—he was very thorough. I know someone that has used them in the past, so that's how I found out about them. I would say that they're an A+.”

“Wade does a great job, and they are responsive. They have done a bunch of work for us in the past. I have been using them, both in our house and commercially, for three or four years. The most recent job was for our house. They came and got our HVAC system up and running again. I would recommend them to a neighbor or a friend—they're A+.”

“We use Wade, and my experience is positive. We used them at our other house, and we stuck with them. They're an A.”

“Wade has done normal service calls, and they've also replaced two units and put in some filtering. They're always very nice and courteous. I call them, they make sure that they're out on time, and their work is good quality. I like them. I've been with them for a while. I'll give them an A because I have no issues with them.”

“They've done really well—they were great. I enjoy it. I'd give Wade an A.”

“Wade does maintenance for me. I'd give them an A.”

“The technician from Wade had to come out and troubleshoot my A/C to determine why it was not working. He replaced only the part that was affected, and he actually showed me the part that was affected. He was very professional and answered all of my questions, so I thought that was very good. He did a good job. I would definitely say they're an A.”

“They've been servicing our building for eight years, and they're good people to work with. They do all of the service on our HVAC system. I would give them an A.”

“Wade services our HVAC unit. I'd give them an A.”

“Wade did some service stuff, and everything was great. They did A-rated service.”

“The first time they came out, they replaced the connector and the motor. On the second visit, they came out when the lines were clogged, so they cleaned the lines. I like that they are on time—they say they'll be there, and they show up. Wade gets an A.”

“Wade maintains our units. I'd say that they deserve an A.”

“We do have positive experiences with Wade. We have a contract with them, so we use them all the time. I'd give them an A.”

“They came to replace the switch on my heating unit upstairs, and they did a good job. I'd give them an A—the guy was good.”

“I was happy with Wade. The work was actually on a rental property that I own, so I talked to them over the phone. They were very professional, and the work that they accomplished was very good. I would give them an A.”