Reliable Heating & Air, Plumbing and Electrical
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Reliable Heating & Air, Plumbing and Electrical has received 4.6 out of 5 stars based on 336 customer surveys conducted through GuildQuality.
5
266
4
42
3
9
2
8
1
11
9th year as a Best Pick Call

Company Message Regarding COVID-19

To Our Community:
With the uncertainty of COVID in our communities, we want to reassure you that keeping our team members and our customers safe is the top priority. We are open and doing our part to flatten the curve.


As an essential service provider, we know how important keeping your family safe and comfortable is during this time. With more of us at home, you are most likely using your cooling system more than normal and we want you to be confident that you can still count on us for any heating & cooling, plumbing and electrical needs you have.

Office Staff Working from Home: When you call in for service, you may hear children or pets in the background because our Customer Service Team members will be assisting you from their homes.

Social Distance: We are practicing social distancing in the field and in the office by maintaining at least 6 feet between individuals when possible.

Masks / Gloves / Booties / Hand Sanitizer / Disinfectant: With safety being our top priority, we have fully stocked our trucks with masks, gloves, booties, hand sanitizer and disinfectant. Our Team Members wear this equipment in the office and in the field, and change into fresh items between each customer.

"No-Contact" Policy: Our team has been trained on a no-contact policy. It's hard, but we will no longer be shaking hands with our customers.

Temperature Checks: Our technicians' temperatures are checked daily with non-contact thermal forehead scanners when they come to office to pick up their equipment. Anyone with a temperature of 99 degrees is being asked to go home. If a Team Member has a temperature at home, we are asking that they don't come in.

COVID Response Team: We have coordinated a response team to communicate to all Team Members any new processes/procedures. As the situation evolves, we are ready to adapt to any additional CDC and WHO recommended preventative measures to ensure the safety of our teams, our customers, and our communities.

If you have an air conditioning or heating breakdown, plumbing or electrical emergency please don't hesitate to call us. We also have an option available for a virtual estimate if you have a need. Please visit here to learn more.

Thank you,
The Reliable Team

"Since 1978, Reliable has offered home services with exceptional reliability and customer service. We offer the Comfort as a Service program as a low monthly payment financing option for energy-efficient heating and cooling systems, water heaters, and even generators with all repairs, maintenance, and filters provided at no charge, ever."

Dan Jape | Founder
Company Information
Services Offered
Reliable Heating & Air installs, repairs, and maintains residential and commercial HVAC equipment. The company also offers HVAC system protection plans and plumbing, water heaters, electrical, generator, home performance, home automation, and duct cleaning services.
Warranty
Reliable offers a one-year warranty on parts and labor for most systems and a lifetime warranty with certain qualifications. For all equipment installed, Reliable offers options that include a lifetime of free repairs, tune-ups, maintenance, and filters.
Company History
The company was founded by Dan Jape in 1978 and is family run. Reliable has over 300 team members and 200 trucks.
Distinctions
A Trane Comfort Specialist since 1998, Reliable also offers ENERGY STAR Verified HVAC System Installation and employs Building Analyst Professionals accredited by the Building Performance Institute.
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
Address
1305 Chastain Road NW Suite 500
Kennesaw, GA 30144
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
CN210318

Compiled Score:

Reliable Heating & Air, Plumbing and Electrical has received 4.6 out of 5 stars based on 336 customer surveys conducted through GuildQuality.
5
266
4
42
3
9
2
8
1
11
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
08/13/2021

“Reliable Heating& Air met or exceeded my expectations because they were pretty fast. They came out within two days to check on my air conditioner.”

Review by
08/13/2021

“They met my expectations in all areas.”

Review by
08/13/2021

No review comments provided

Review by
08/12/2021

“They did a great job.”

Review by
08/01/2021

No review comments provided

Review by
07/30/2021

“They met all of my expectations.”

Review by
07/26/2021

No review comments provided

Review by
07/24/2021

“All good, so far. Great company and work.”

Review by
07/22/2021

No review comments provided

Review by
07/22/2021

“Small condo in midtown with a 25-30 year old system. Your technicians were able to quickly diagnose and repair problems.”

Review by
07/16/2021

“They met my expectations with how fast they were able to get the unit out and install it.”

Review by
07/16/2021

“They met my expectations.”

Review by
07/16/2021

“The folks that performed the work did a great job.”

Review by
07/16/2021

“All that came to service my air condition was very professional and courteous.”

Review by
07/16/2021

No review comments provided

Review by
07/16/2021

“They did exactly what they promised to do and they were extremely professional.”

Review by
07/16/2021

“They exceeded all expectations.”

Review by
07/16/2021

“They met my expectations.”

Review by
07/16/2021

“Good job guys.”

Review by
07/16/2021

“I would like to recognize Chris the electrician for his exceptional service. He was phenomenal.”

Review by
07/14/2021

“They did a great job.”

Review by
06/10/2021

“The technician Wayne Daniels was extremely knowledgeable, polite, friendly and informative. Without doubt he is the best technician that has every serviced my HVAC system!”

Review by
06/08/2021

“Never had a bad experience”

Review by
06/08/2021

“We have had a number of exception serviceman from Reliable, never have had a bad experience!”

Review by
06/06/2021

No review comments provided

Review by
06/06/2021

No review comments provided

Review by
06/05/2021

No review comments provided

Review by
06/05/2021

“Reliable supplied room air conditioners while waiting on repair parts.”

Review by
06/05/2021

“,”

Review by
06/05/2021

No review comments provided

Review by
06/05/2021

“I was thought Cory Bush was exceptional in terms of his understanding to the HVAC system and the fact that he took pride in his work which was apparent in his description of the problems and his solutions.”

Review by
06/05/2021

“I have been w Reliable for 7 years and I trust them to take the best care of my equipment”

Review by
06/05/2021

No review comments provided

Review by
06/05/2021

“I forgot the guys name who came and service my system but Thank you great job. Keep up the great work reliable.”

Review by
06/05/2021

“Jason our salesman”

Review by
06/05/2021

No review comments provided

Review by
06/05/2021

No review comments provided

Review by
06/03/2021

No review comments provided

Review by
06/03/2021

No review comments provided

Review by
06/02/2021

“The time, which is always valuable to me. They were on time and within the short window of time that they gave me.”

Review by
06/02/2021

“They did well in all areas.”

Review by
06/02/2021

“Great company.”

Review by
06/02/2021

“They were professional and highly trained. They called before they arrived and cleaned up. They do quality work.”

Review by
06/02/2021

“Their name represents what you can expect. They are reliable, dependable, and trustworthy!”

Review by
06/02/2021

“I would like to recognize both of the technicians. They did a very good job.”

Review by
06/02/2021

“They did a very good job. Whenever they came, they had good experience. They knew what they were doing. They are always helpful and have good quality.”

Review by
06/02/2021

No review comments provided

Review by
06/02/2021

“They diagnosed the problem. Although I was a little disappointed that it wasn't covered under my insurance, I understand why.”

Review by
06/02/2021

“They met my expectations. They were all nice, courteous, and professional.”

Review by
06/02/2021

“They were very professional and helpful. They were able to help me with the financing as well.”

Review by
06/02/2021

“Just about every area exceeded my expectations. Often times I have them for sizable contracts. It was almost 5 figures for this last installation. Communication was great. They were top-notch!”

Review by
06/02/2021

“They rate a ten! Their work has always been good and has always been timely. When they say they will be there, they show up. With three dogs, I ask them to let me know before pulling up and coming to the door. I'm very happy with them.”

Review by
06/02/2021

“They were great. My furnace is working great. They had it installed before I even got home.”

Review by
06/02/2021

“I would like to recognize the two gentleman that came and installed the AC unit.”

Review by
06/02/2021

“I was most satisfied with their ability to finish the job in a timely manner. They were really fast.”

Review by
06/02/2021

“The installation met my expectations.”

Review by
06/02/2021

“Except for being very firm on their prices, they have excellent service”

Review by
06/02/2021

“We can rely on them to come out when they say they will, and get the job done.”

Review by
06/02/2021

“It was a job well done.”

Review by
06/02/2021

“The recommendation of new return when I installed the new HVAC exceeded my expectations.”

Review by
06/02/2021

No review comments provided

Review by
06/02/2021

No review comments provided

Review by
06/02/2021

“They are a dependable, reliable, and friendly company.”

Review by
06/02/2021

“They took time to explain the app that I could use to get pieces of information about the computerized aspect of my heating and air unit.”

Review by
06/02/2021

No review comments provided

Review by
06/02/2021

“We were very pleased.”

Review by
06/02/2021

No review comments provided

Review by
06/02/2021

“The guy that came was very knowledgeable, and knew what he was talking about.”

Review by
06/02/2021

“I would like to recognize the salesman and installer for exceptional service.”

Review by
06/02/2021

No review comments provided

Review by
06/02/2021

“We have always received timely, efficient and professional services.”

Review by
06/02/2021

“Although there was an issue with how the connection on the AC was originally setup, when I called about the issue they came to fix it. Similarly there was an issue with the connection on the heater, and they sent someone out quickly to diagnose and correct the original issue that had been missed during the install.”

Review by
06/02/2021

“We have had a good response from a number of people.”

Review by
06/02/2021

No review comments provided

Review by
06/02/2021

“They have done a good job for me.”

Review by
06/02/2021

No review comments provided

Review by
06/02/2021

No review comments provided

Review by
06/02/2021

“I would like to recognize the guy that came out to do the installation. He was excellent and gave a thorough explanation of how to use the furnace. He did a great job at explaining how to use it.”

Review by
06/02/2021

No review comments provided

Review by
06/02/2021

“They installed the equipment in one day.”

Review by
06/02/2021

No review comments provided

Review by
06/02/2021

“I lost track, but it probably took them10 different trips. We had two brand new units installed for the upstairs and downstair, and they never got it right. For more than a year they refused to come back and fix it. I had to get the City Inspector invovled, and the manufacturer train as well, in order to get them out to fix it. The Senior techician was great. If they sent him the first time I wouldn't have had this problem. I don't think they even got my permit finalized. They got it in and it is finalized now, burt it was a nightmare for a full eyar.”

Review by
06/02/2021

“They didn't meet or exceeded any expectations.”

Review by
06/01/2021

“I was satisfied with them because they're reliable.”

Review by
06/01/2021

No review comments provided

Review by
06/01/2021

“They met my expectations with the patience and time that the first individual took with us. We're elderly, and they were very, very patient explaining the thermostat we did have that turned out not to work anyway. Even the second person was very nice about things. I just wish he had asked whether we wanted the type of thermostat he ended up putting on.”

Review by
06/01/2021

“The irony that their name is Reliable has escaped them. They are the polar opposite of what that word means.”

Review by
05/31/2021

No review comments provided

Review by
05/31/2021

No review comments provided

Review by
05/30/2021

“Forgot names.”

Review by
05/30/2021

“This survey comes so long after service has been completed that I have forgotten the names of the technicians I would like to recognize.”

Review by
05/30/2021

No review comments provided

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

“Reliable' s Staff is very professional and they are also very prompt”

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

“Quick service on time.”

Review by
05/29/2021

“I cant remember his name but the last service technician was excellent. I would invite him to work on the systems anytime.”

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

No review comments provided

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