Reliable Heating & Air, Plumbing & Electrical
6th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 700+ Surveys
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Reliable Heating & Air, Plumbing & Electrical has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"The people at Reliable are the sum of the company. We're honest and provide complete pricing up front. Many of our customers have been with us since the beginning because they can build the kind of relationship and familiarity with Reliable that you just can't have with a big corporation."

Dan Jape | Owner
Company Information
Services Offered
Reliable Heating & Air installs, repairs, and maintains all types of residential and commercial HVAC equipment. The company also offers HVAC system protection plans and plumbing, electrical, home performance, home restoration, home automation, and duct cleaning services.
Warranty
Reliable offers a ten-year warranty on parts and labor for most systems and a lifetime warranty that is available with certain qualifications.
Company History
The company was founded in 1978 by Dan Jape and is family owned and operated.
Distinctions
A Trane Comfort Specialist since 1998, Reliable also offers ENERGY STAR Verified HVAC System Installation and employs Building Analyst Professionals accredited by the Building Performance Institute.
Licenses
CN210318
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“The reception and the way the two guys acted made it positive. They did a job at my neighbor's house and I got the guy's name that was the crew chief and when we called in, that's what we wanted—we didn't want anybody else, we wanted him. He found leaks and fixed them and told me that one unit in the guest room, on the two bedroom side, he said that one is running perfectly. The one on the master bedroom side, I'm going to have to replace it but not this year, maybe not next year, but the following year it's going to have to be replaced. They cleaned the ducts and they didn't leave a mess or anything. Those two guys really did a fabulous job. Pulled apart the unit upstairs because something was wrong with it and they fixed that. We were satisfied with it and he told me if we have a problem, just give them a call, they'll come back out and check everything. I know he said if he had to come back to put Freon in it, I'd have to pay for it, it's not a problem. When we switch the unit on the guest bedroom, master bedroom side, I'm going to have all the thermostats replaced, put in the new digital ones because they're better. They would be superb, A+. Extremely likely to recommend them.”

“They've done a lot of work for me. They're very, very, very competent. They were really good, very good company to work with. They did air conditioning and heating as well as plumbing. For air conditioning and heating, they replaced my air conditioning. Whenever I call them regarding my air conditioner, they would come out the same day and fix it. When it came to the plumbing, they put in a new hot water heater for me. With both of the things that they put in, they came and checked. Not only did they come and check, they also explained to me what they were doing and why they were doing it. I would give them an A+ overall. I would rate their quality of work as extremely high. Customer service was outstanding.”

“Wayne was wonderful; he did a great job and it was a good experience. It was our yearly maintenance and I would grade them an A+. It's extremely likely that we would recommend them. We've always raved about Reliable. We had a good experience with the company—everybody from the operators to the service guys.”

“With Reliable, it's always wonderful. They've been doing work with us for several years. Actually, since we moved here seven years ago, they're our go-to. So they do great work. The last time they were here, it was just the A/C service maintenance. They've done electrical and plumbing work for me in the past. I would give them an A+ and be highly likely to recommend them.”

“They did a great job, stood by their work. I would grade them an A. Quality of work was the best.”

“The customer service was great, the work is great, it's overall just great. They work on our A/C unit and they worked on our heating unit as well. A+ for everything.”

“They just did a great job. They did good work, were on time, and did what they said they were going to do. They installed a complete air conditioning and heating unit. It took them a day to do it. There were a number of workers, different people, doing different things at the same time. I would give them an A+. They're really good.”

“They've done great work. They came in, they identified the situation and got the job done. It was a combination of heating and air. They did a complete H-VAC pull out and reinstall in our house and then they've done maintenance since then. I'd give them an A+.”

“They're wonderful. They came out quickly, they did the job quickly, they repaired it and it works fine. They're also very polite and professional. Last year they had to replace a part—they didn't install a unit but they replaced a part on an existing unit. This year they came out and they put Freon in. I would say they're an A. I already have recommended them.”

“I had a great experience with Reliable Heating & Air. I always felt like they were a reputable company. The people that have come to service our furnaces and air conditioners have always been very nice and seemed to know what they were talking about. They put in a whole new system for us. I would give them an A overall.”

“They did a great job. I appreciated what they did. They were clean, efficient, and did what they said they were going to do. They replaced the air conditioning units, indoors and outdoors. I'd give them an A.”

“It looked like they knew what they were doing and it was a nice person to work with. He came in and he did electrical work for me outside. I have a heating and air conditioning contract with them so they come twice a year to check it and do the maintenance work. I'd grade them as an A+.”

“The technician was showing me things that I can do on my own. I think it was a problem that they were working on. Overall, I would give them an A+.”

“He was in and out. He was quick. They did maintenance on the A/C. I think that was the last one back in April. They just tune up the system. They are an A+.”

“The guys who came out were just really nice guys. They worked hard and did what they were supposed to and got it finished up. That was the first time I'd used them. They put in a H-VAC unit. I did do the service contract as well. So far I'd say it was an A+. I've already recommended them.”

“Their professionalism made it pretty good. Two came to do work. I'd give them an A+. It's too early to tell the quality of the work.”

“Timely, courteous installers. They installed a new unit, heating and air conditioning unit inside and outside. I think they've done heating and air service many years ago. I'd give them an A+.”

“They were responsive and reasonable. They've done everything—service calls and installed equipment. They've done plumbing for me—replaced my main water line. I would grade them an A+.”

“They did A/C work for us for our H-VAC system. I would give them an A+.”

“It's always good. We changed because it's still working out with my son, but I haven't had any issues and when I have, they come right out. I brought a system. They did duct work for me and I'm on an annual service agreement. I would give them an A+. I'd be very likely to recommend them.”

“I've always had a good experience with them. When you call you get a real person—you don't get a recording. The last time he just checked our air conditioner. I would grade them an A+.”

“They did heating and air and I would grade them an A+.”

“They did air conditioning, heating and plumbing. We've used them for several years for our H-VAC. Electrically, they had to put in some new lines for me. They did very good at that. Then we had them do a little bit of plumbing work for us. Nothing big but replacing a water regulator. They did a good job. They were on time, did it promptly, no problem. The last big job that they completed for me was the plumbing. I would give them an A+ overall.”

“We use them for everything. They've done our H-VAC, plumbing, and they've done electrical work. They are our go-to company for all of that. I would grade them definitely an A+, depending on the technician. I already have recommended them.”

“The same guy's come out there with them and helped me the past two years. He's just a really nice guy. He came out very quick, took care of the problem and was just very nice. They basically serviced my fan for my air conditioning. I've used them twice. I would give them an A+.”

“They were quick and did a good job. They removed an old air conditioner unit and installed a new one. I'd give them an A+. They definitely cleaned up.”

“Everything always is OK. I like the work. I owned the house for 21 years and they took care of the house then. I think they just checked my heating system and all the stuff I had downstairs. I'd say A+. I've had the system, like I said, for over twenty years.”

“They got it done and got it done quickly. I had an A/C leak and they came in and fixed the problem. They deserve an A+.”

“It just all works really well. They were servicing my air conditioning and heating. I'd give them an A+.”

“Reliable Heating & Air did a good job. They showed up on time, did what they said they were going to do and it works. It's been over a month since they were out there—I think they just did some repair to the dishwasher or the disposal. I'd give them an A.”

“They installed a water heater, a hot water circulator and also an air conditioning system. They've also done some plumbing work for me. It was installations and then I had a clogged drain pipe; they came out and unclogged it. I would give them an A across the board.”

“I had a positive experience.”

“They were good. They came out and checked the furnace outside and cleaned it. They are good.”

“They were pretty accommodating for what I was looking for. They were working on an H-VAC unit, the heating and air conditioning. I would give them an A. They were good with punctuality too.”

“They're professional, they're clean, and they're honest. They were working on my air conditioner. I'd give them an A.”

“He came and did what needed to be done, I paid him, he left and I'm happy.”

“They have professional people. They do a good job. They are thorough. They're just good people to call. They cleaned out the heating vents and drying vents in my house. I'd give them an A for everything. I'd recommend them without a doubt.”

“They did H-VAC work for me. They're an A.”

“We still have them as our company that does A/C maintenance and things like that. They were on time, they were knowledgeable, and professional. They got done in a pretty timely manner as well. They installed our A/C unit and they also do our maintenance right now. They come quarterly. I'd give them an A.”

“We were satisfied with the heating and air. They did a good job.”

“Reliable did heating and air maintenance. It was easy to communicate with the technician that came out and he clearly explained to me what he was going to check, the air filters he was going to change and he also did some work outside on the A/C units. Everything went smoothly. I would grade them an A.”

“They were very prompt. They came out and did the work that needed to be done. They did routine service. They installed a new furnace and air conditioner. I would give them an A. They cleaned up.”

“The actual contractor that came out was good, knew what he was doing with his job. He was professional. They did a tune-up and Freon in one of the units that was leaking Freon. I would give them an A. They were overall good. They did good, quality work. The gentleman who came over was very professional. He was on time. I think the estimate said he would be there at ten o'clock. He was on time and in and out in an hour and a half tops. He was a professional and knew what he was doing—no issues there whatsoever. I would be likely to recommend them.”

“They showed up on time and the guy was able to pin-point was wrong with the A/C unit. It was brand new, under warranty. They installed a water heater and it went smooth. I'd rate them as an A.”

“It was the first time I used them. After it was all said and done, everything worked fine—they followed up and did a good job. They were installing a new air conditioning, heating and air system. I'd give them an A for my experience. I can't think of anything that was bad.”

“The technician gave me very good advice. He just came out to check why it froze up on me and they were able to do the work. I actually need to call them back to schedule the next service. This is the first time I've used them—we have another house that we use them for—I had never personally used them. They deserve an A. Even on the phone they were good. He was actually before time. I already recommended them.”

“They were just kind of in and out and got the job done. They provided air conditioning service for me—a replacement. I'd give them an A.”

“I liked everything about them. They put in two new air conditioning units. I've been using them for about eight years. I've never had any issues. I would give them an A.”

“They replaced an air conditioner. They set up when they said they would and replaced it with the quote that they gave me. I would give them an A overall.”

“They found out that I needed a new system, just the heating and air. They've done plumbing, installed hot water heaters. They've addressed electrical issues for me in the past. I would grade them an A. They never left a mess for me to cleanup and they seemed very knowledgeable.”

“I think it was air conditioner inspection. I would grade them an A. There were no issues. I would recommend them.”

“It was fine. They did the work I needed done. I told him what was wrong and he said I was right and fixed it. He replaced the capacitor on my A/C. I'd give them an A.”

“Just had heating and air systems check prior to the sale of the home. I would say they're an A.”

“They were fixing my air conditioner. I'd give them an A.”

“It was maintenance on my air conditioning unit. They're reliable. They showed up when they said they were going to show up. They'd be an A. The guys put booties on their shoes coming in the house.”

“It's a good company. They came right away, they fixed the problem and they left. I had a leak in the toilet. I'd give them an A. I didn't have no problem with the guy. He was very respectful, polite, and we had good conversation. It was something simple to change.”

“They very efficiently did it on time, gave me a quote and that's what it was. The unit they sold me had some very good features to it. I can't remember the technician's name, but he and his apprentice were very, very efficient. They just did the two units. I would probably give them an A-.”

“I liked the person that came out to give us the information that we needed. He was so courteous and kind, very informative, had a good sense of humor and was a people person. And he gave us options where the first person I called gave us no options according to what we could afford. The way he gave his presentation was outstanding. We got heating and air installation, I really haven't had any problems that I can think of right now but they told me I can always call. Everything is exceptional. I would grade them an A of course.”

“Very satisfied. Throughout the years, I've had them come out here for winter or summer tune-up on my unit and, after experiencing all of them, Reliable was the most thorough, most complete and most honest who did not try to sell me something I didn't need. So when it came time to replace the entire unit, they were my first call. They explained everything to me. Everything they explained was on paper and verbatim what I paid and everything else. They're very reliable and dependable. When the next unit goes, I'll give them a call. I know fairly recently they've gotten into plumbing and electrical. But my first introduction to them was H-VAC heating and air. And when my 25 year unit bit the dust, they came in and put in a complete H-VAC system. I've got one that's going on its last leg and when that goes I'll have them replace it without thinking about anybody else. My personal experience, I would probably give them an A. The gentleman that came out here was a totally licensed tech which is what I expected. Definitely went the extra five yards for me in terms of recommendations without being quick. He just explained what could happen if I'm proactive or if I'm not. Very concerned with my money that I'm spending and when it's best to spend that money. So they're fully educated, fully knowledgeable, and I was right in their face the whole time, learning what they were doing, and getting really personal with their service. Very accommodating, very pleasant and I couldn't say enough about them.”

“Reliable Heating & Air is an outstanding company. They are very knowledgeable in their profession and do great work. I would recommend them to anyone who wants a professional job done right—A+.”

“After several estimates, Reliable's representative came to our house. He was friendly and very knowledgeable about his products. We feel he had the best product. From there, we met the installation team. They had the same attitude as the rep—very friendly. We felt comfortable with them in our house. They explained how everything worked. We love our new system.”

“Reliable came out and gave a thorough evaluation of what was needed to repair our A/C system. They were diligent about finding the parts that were needed and subsequently scheduled an install. The work was done in a timely manner—A.”

“Good service, punctual, no up-sale, quality installers.”

“First day after installation of complete unit; it did not work. Customer service advised me at 7:30 am tech would arrive after next call. Customer service kept me at the house until 10pm that night and then I rescheduled the tech for the next week. Four installation problems found. The unit runs perfectly. I called for a whole house breaker, tech arrived on time with all the tools to do the job and he did an great job. I have more work to do and I will call Reliable.”

“I was dissatisfied with two other local HVAC companies I had used in the past to service and replace my units, so I tried Reliable after extensive research online. The amount of online info available for Reliable was small, but it was all positive, and it seemed Reliable was a smaller, local, customer oriented business. I'm glad I chose them because they are much better than the others I used, and they have not disappointed me in any way. They were honest- they told me ahead of time that to meet my A/C needs they would have to replace some undersized ducts and install a larger unit. This involved messy drywall work and moving large equipment up three stories to the attic. But they finished on time in one day, everything was clean and neat, nothing was damaged, and we finally had a system that will keep the upstairs cool in the summer.”

“Reliable did excellent job repairing my air conditioning unit. There initially was an issue with parts, but Reliable more than fairly compensated me for my troubles. I do not believe this was a normal occurrence on their part and they were extremely apologetic and courteous. I will definitely use them again.”

“Everything was great. Everything was fine. They were doing heating and air. It was excellent—no complaints. Everything was fine.”

“It was excellent. They were just very courteous, very kind, and just nice. They got the job done, and they were on time. They're an A.”

“It was positive. I think the furnace needed a gas trip or something like that. They put in a gas line trap. It was pretty quick, and they did a good job. I'd give them an A+.”

“They did the work on time at the price they said. They installed a new heater. I'd give them an A+.”

“They did the work real fast; it was quick and good. They installed a furnace and air conditioner.”

“No problem. They do what they say they're going to do, they provide a good product, and they provide good service. They installed my A/C unit. They put a new unit in for me and a new furnace. They've been maintaining it ever since they did that. I'd give them an A rating.”

“Reliable Heating & Air was just good. Took care of my problem and that was it. He just checked my furnace. It wasn't doing what it was doing when I called him, so he couldn't really help me. I'd give them an A.”

“They were very good. They treat you right. They're honest with you, and they don't hound you about doing stuff that you don't really need. They put in a new heat system at my daughter's, and they worked on their heating system before and tried to patch it up and just couldn't. It was just broken, so we had to renew it. It was A-quality work.”

“Everything was fine, and it still is. They did what they were supposed to do in a timely manner. I think they were putting in a new heating and air system. They're an A. I probably would recommend them if the opportunity ever arose.”

“They were good. They were very courteous and very professional, and the work was done correctly. They came by and did an inspection on my heating and air system. I have a warranty with them, and they come every six months and do that. I would grade them as an A.”

“In the basement, they put in a new air conditioner. It was good. The quality of work was good. Timely completion. I'd give them an A.”

“They were doing a furnace. They're an A. I would recommend them.”

“Everything worked out. They've done my air conditioner and my heater. I'll give them an A. If I need them; I'd call them. No complaints. If people ask me, I'll tell them about it.”

“Reliable did a professional job. They were working on my air conditioning. I'd give them an A. I'd recommend them.”

“It was OK. The technician was great. I had no complaints with them, and I would recommend them.”

“I had no complaints with them. It was just something with the heat.”

“I had no complaints with them, and I'd definitely recommend them. I believe it was just air conditioning.”

“They're good. Everything was good. They just did HVAC. They're an A. Customer service was good.”

“They were alright. Just air and heating. I had no complaints with them.”

“Everything was alright. The guy was very knowledgeable in what he was doing. He came and relit my furnaces for me, which I tried to do myself, but I got kind of scared. That's why I called Reliable. It was alright. I'd give them an A rating. There really wasn't much done, so I guess everything was good. I would recommend them.”

“I've never had a problem with Reliable. That's why I use them. I had some electrical work done recently, and I'll have some more done. We had them take out the air conditioning system because we're re-siding the house. They removed the air conditioning system, so it'll heat the house but it won't air condition right now because the siding is off. They're an A.”

“We had some duct cleaning work done over a year ago. I had no complaints with them.”

“I don't remember any issues. I don't remember the details. I had no complaints with them, and I would recommend them.”

“I had no complaints with Reliable.”

“They're always on time and do good work. They installed the unit, but I guess it was just air. They earned an A.”

“I had a hot water heater put in by Reliable Heating & Air. They're located right here, almost next door to me. Something was leaking—I had to get it done right quick, and they did a good job. I liked that they were quick. I called them that morning, they were over here by lunchtime, they had it done within an hour, and they were gone. They were very prompt. I've been here for years and have heard about them. We have a big subdivision here, and they do a tremendous amount of work in here. I'd give them an A+.”

“We've used Reliable Air. We had to upgrade the air conditioners and heaters, and they did it—they were excellent. We had one room that did not cool as it should, so they just put in some larger vents in for us. I would rate them an A+.”

“I've had the same heating and air company for years—Reliable Heating & Air—and I'm very pleased with them. I wouldn't change from them if I needed anything. I would say that to date they have been an A+ company. They always come in a timely manner when I have to call them.”

“Reliable Heating & Air is usually who we go to when we have an issue. They just pretty much do exactly what they say they're going to do. They have replaced a unit, and they come out to service units. They've done a lot for us. I'd give them an A.”

“I use Reliable Heating & Air. They delivered what they promised. They resealed the attic space, and they redid the ductwork and ventilation in the attic. I'd give them an A.”

“I deal with Reliable all the time. They do plumbing, and they've seemed OK. I would give them an A. They showed up, got the work done, and gave us the price—that was it.”

“You can go with Reliable, they're excellent. I give them an A.”

“They did some repair work on my mother's unit. I would give them an A.”

“For heating and air, I've always depended on Reliable Heating & Air. They've always been very thorough. They do a good job. I've been using them for a couple years now. I would give them an A grade.”