Reliable Heating & Air, Plumbing & Electrical
5th year as a Best Pick
Best Pick 2018
certified company
Based on 700+ Surveys
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Reliable Heating & Air, Plumbing & Electrical has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
5th year as a Best Pick Call
"The people at Reliable are the sum of the company. We're honest and provide complete pricing up front. Many of our customers have been with us since the beginning because they can build the kind of relationship and familiarity with Reliable that you just can't have with a big corporation."

Dan Jape | Owner
Company Information
Services Offered
Reliable Heating & Air installs, repairs, and maintains all types of residential and commercial HVAC equipment. The company also offers HVAC system protection plans and plumbing, electrical, home performance, home restoration, home automation, and duct cleaning services.
Reliable offers a ten-year warranty on parts and labor for most systems and a lifetime warranty that is available with certain qualifications.
Company History
The company was founded in 1978 by Dan Jape and is family owned and operated.
A Trane Comfort Specialist since 1998, Reliable also offers ENERGY STAR Verified HVAC System Installation and employs Building Analyst Professionals accredited by the Building Performance Institute as well as NATE-certified technicians.
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City

“Reliable Heating & Air is an outstanding company. They are very knowledgeable in their profession and do great work. I would recommend them to anyone who wants a professional job done right—A+.”

“After several estimates, Reliable's representative came to our house. He was friendly and very knowledgeable about his products. We feel he had the best product. From there, we met the installation team. They had the same attitude as the rep—very friendly. We felt comfortable with them in our house. They explained how everything worked. We love our new system.”

“Reliable came out and gave a thorough evaluation of what was needed to repair our A/C system. They were diligent about finding the parts that were needed and subsequently scheduled an install. The work was done in a timely manner—A.”

“Good service, punctual, no up-sale, quality installers.”

“First day after installation of complete unit; it did not work. Customer service advised me at 7:30 am tech would arrive after next call. Customer service kept me at the house until 10pm that night and then I rescheduled the tech for the next week. Four installation problems found. The unit runs perfectly. I called for a whole house breaker, tech arrived on time with all the tools to do the job and he did an great job. I have more work to do and I will call Reliable.”

“I was dissatisfied with two other local HVAC companies I had used in the past to service and replace my units, so I tried Reliable after extensive research online. The amount of online info available for Reliable was small, but it was all positive, and it seemed Reliable was a smaller, local, customer oriented business. I'm glad I chose them because they are much better than the others I used, and they have not disappointed me in any way. They were honest- they told me ahead of time that to meet my A/C needs they would have to replace some undersized ducts and install a larger unit. This involved messy drywall work and moving large equipment up three stories to the attic. But they finished on time in one day, everything was clean and neat, nothing was damaged, and we finally had a system that will keep the upstairs cool in the summer.”

“Reliable did excellent job repairing my air conditioning unit. There initially was an issue with parts, but Reliable more than fairly compensated me for my troubles. I do not believe this was a normal occurrence on their part and they were extremely apologetic and courteous. I will definitely use them again.”

“Everything was great. Everything was fine. They were doing heating and air. It was excellent—no complaints. Everything was fine.”

“It was excellent. They were just very courteous, very kind, and just nice. They got the job done, and they were on time. They're an A.”

“It was positive. I think the furnace needed a gas trip or something like that. They put in a gas line trap. It was pretty quick, and they did a good job. I'd give them an A+.”

“They did the work on time at the price they said. They installed a new heater. I'd give them an A+.”

“They did the work real fast; it was quick and good. They installed a furnace and air conditioner.”

“No problem. They do what they say they're going to do, they provide a good product, and they provide good service. They installed my A/C unit. They put a new unit in for me and a new furnace. They've been maintaining it ever since they did that. I'd give them an A rating.”

“Reliable Heating & Air was just good. Took care of my problem and that was it. He just checked my furnace. It wasn't doing what it was doing when I called him, so he couldn't really help me. I'd give them an A.”

“They were very good. They treat you right. They're honest with you, and they don't hound you about doing stuff that you don't really need. They put in a new heat system at my daughter's, and they worked on their heating system before and tried to patch it up and just couldn't. It was just broken, so we had to renew it. It was A-quality work.”

“Everything was fine, and it still is. They did what they were supposed to do in a timely manner. I think they were putting in a new heating and air system. They're an A. I probably would recommend them if the opportunity ever arose.”

“They were good. They were very courteous and very professional, and the work was done correctly. They came by and did an inspection on my heating and air system. I have a warranty with them, and they come every six months and do that. I would grade them as an A.”

“In the basement, they put in a new air conditioner. It was good. The quality of work was good. Timely completion. I'd give them an A.”

“They were doing a furnace. They're an A. I would recommend them.”

“Everything worked out. They've done my air conditioner and my heater. I'll give them an A. If I need them; I'd call them. No complaints. If people ask me, I'll tell them about it.”

“Reliable did a professional job. They were working on my air conditioning. I'd give them an A. I'd recommend them.”

“It was OK. The technician was great. I had no complaints with them, and I would recommend them.”

“I had no complaints with them. It was just something with the heat.”

“I had no complaints with them, and I'd definitely recommend them. I believe it was just air conditioning.”

“They're good. Everything was good. They just did HVAC. They're an A. Customer service was good.”

“They were alright. Just air and heating. I had no complaints with them.”

“Everything was alright. The guy was very knowledgeable in what he was doing. He came and relit my furnaces for me, which I tried to do myself, but I got kind of scared. That's why I called Reliable. It was alright. I'd give them an A rating. There really wasn't much done, so I guess everything was good. I would recommend them.”

“I've never had a problem with Reliable. That's why I use them. I had some electrical work done recently, and I'll have some more done. We had them take out the air conditioning system because we're re-siding the house. They removed the air conditioning system, so it'll heat the house but it won't air condition right now because the siding is off. They're an A.”

“We had some duct cleaning work done over a year ago. I had no complaints with them.”

“I don't remember any issues. I don't remember the details. I had no complaints with them, and I would recommend them.”

“I had no complaints with Reliable.”

“They're always on time and do good work. They installed the unit, but I guess it was just air. They earned an A.”

“I had a hot water heater put in by Reliable Heating & Air. They're located right here, almost next door to me. Something was leaking—I had to get it done right quick, and they did a good job. I liked that they were quick. I called them that morning, they were over here by lunchtime, they had it done within an hour, and they were gone. They were very prompt. I've been here for years and have heard about them. We have a big subdivision here, and they do a tremendous amount of work in here. I'd give them an A+.”

“We've used Reliable Air. We had to upgrade the air conditioners and heaters, and they did it—they were excellent. We had one room that did not cool as it should, so they just put in some larger vents in for us. I would rate them an A+.”

“I've had the same heating and air company for years—Reliable Heating & Air—and I'm very pleased with them. I wouldn't change from them if I needed anything. I would say that to date they have been an A+ company. They always come in a timely manner when I have to call them.”

“Reliable Heating & Air is usually who we go to when we have an issue. They just pretty much do exactly what they say they're going to do. They have replaced a unit, and they come out to service units. They've done a lot for us. I'd give them an A.”

“I use Reliable Heating & Air. They delivered what they promised. They resealed the attic space, and they redid the ductwork and ventilation in the attic. I'd give them an A.”

“I deal with Reliable all the time. They do plumbing, and they've seemed OK. I would give them an A. They showed up, got the work done, and gave us the price—that was it.”

“You can go with Reliable, they're excellent. I give them an A.”

“They did some repair work on my mother's unit. I would give them an A.”

“For heating and air, I've always depended on Reliable Heating & Air. They've always been very thorough. They do a good job. I've been using them for a couple years now. I would give them an A grade.”

“We use Reliable, and we've used them for a year. They seem to be pretty thorough; there have never been any issues where I needed to have them come back. I'd give them an A.”

“I did have some A/C work done by Reliable Heating & Air, and I'd give them an A, because we're really satisfied with them. I've been using them just since the end of last year. So I haven't had them a long time, but what they've done, we liked. We like the people they send out—they're knowledgeable.”

“The heating and air company I use is Reliable. The people are OK. I wouldn't say that they're spectacular, but they seem to be pretty honest. I've had heating and air conditioning guys give me a whole line of nonsense, trying to sell me a water heater and telling me the price of water heaters is going to triple in April, so I better buy this one now. Reliable does the maintenance on my two units. I'd give them an A. I've never had an issue with what they do.”

“I think Reliable is the only company that I've used. They're fine. I would give them an A.”

“We've got Reliable, and they were good. I think we had another company come out, and they were fine but they didn't do Trane. We have another Trane, so it was important for us to have a company that did that brand. A guy from another company came out, looked at our A/C unit, and took it apart. He's like 'you're screwed, you've got to get a new A/C unit,' which is terrible because it's expensive. And so that guy was good because he looked at the problem, and then Reliable came out and looked at the same thing. It was the exact same scenario, and he said 'I'm sorry, but you really do have to replace it.' I just wanted a second opinion. We had to buy through Reliable because they have Trane. They're actually a good company, and I would recommend them. It was a long process. I like these guys that come in real quick. They were very professional, and they were very good. I would give them an A+.”

“We've had them put in an attic fan, and everything seems to be going good so far on that. I'd give them an A.”

“Reliable does my heating and air. I like their courtesy, and they're on time. They did my fall inspection the last time they came out. I would give them an A. Reliable does electrical and plumbing work for me, and they will also do the duct cleaning for me as I need it.”

“Reliable is one of the companies that has come out, and they're the ones I had clean my dryer vent. They basically replaced my furnace, put in a new unit, and checked the whole system. They made sure it was operational, and they've done some previous inspection work for me—preparation for winter and summer. Reliable Heating & Air also put in the programmable thermostat when they were here for another issue. They've done very well. I would give them an A.”

“We use Reliable. Honestly, they followed through and did what they said they were going to do with quality that exceeded what I'd seen with anybody else, and I work in the industry for a gas and electric utility. The way they sealed and repaired the ducts and installed a brand-new system—the taping, the sealing of it—was outstanding. The customer service was good too. They did a fantastic job, and I'd give them an A.”

“I use Reliable Heating & Air; they're pretty good. I think they've been in the Best Pick Reports book before. So far, it's really good. They do seasonal maintenance, so they probably came out a couple months ago to do a maintenance check on all the heaters and all that. They're reliable, for one, and they come out and look over your system. If they spot anything wrong, they'll let you know, and if there's anything wrong you'll have to do something about it. They're just good. They do a 21-point inspection on your furnace, and check all the filters. In the summer, they'll check the outside air conditioning units, condensers, and all that to make sure they're OK. If you need Freon, they'll put some Freon in. I'd give them an A.”

“I use Reliable, and my experience has been very good. They're professional, they come out when they're supposed to, and they do their job. They installed my air conditioning units and my furnaces, and they service them twice a year every year. I would grade them an A.”

“I've used Reliable Heating & Air and they're wonderful. They come when they say they're going to come, they do what they say they're going to do, they give me an estimate in advance, and they don't charge me more than that. They actually put in an entire new unit. I'd give them an A rating.”

“I do like them. They're very dependable, and they come when they say they're going to come. They always come on time—I don't like service where you have to sit and wait all day, and they don't show up.”

“For Heating and Air, I use Reliable. I'm satisfied with their service. I had them install new systems, and they did a nice job. They've been doing the service for longer than I can remember. I'm satisfied with their work and with their staff. I'd give them an A.”

“We use Reliable for heating and air and they're OK. We've only had them out twice, and I can't really speak for them right now. They come out, and they clean the filters. Luckily we haven't had anything major with the system, so it wasn't like we've had a great opportunity to evaluate what they're doing. I'd probably give them an A-.”

“The last time I used their services was for my A/C in April. They checked my A/C to make sure it was OK to run this summer. It was positive because they found nothing wrong. The employee that came out was very pleasant.”

“They did a spring maintenance check, and I have not had any problems with the system this summer.”

“The company fixed my hot water tank. The company arrived on time, immediately diagnosed the problem, and fixed the tank.”

“The technician came out and fixed my furnace. He was very knowledgeable of what needed to be done. It was positive because we were cold and from the time of my call until the time of the appointment may have been hours, not days. I called another company, and I was told that it would take days for a technician to be sent out to my house.”

“They replaced my gas heating and electric cooling systems with an electric heating and cooling system and added an additional return to the duct system. They were prompt, professional, and courteous.”

“The company installed a Ruud air handler and heat pump system. The prompt installation and cleanup after installation made our experience with this company positive.”

“They had to add refrigerant to my outside unit. They came the same day I called.”

“Reliable installed a new heating and air conditioning system in our home.”

“The company provided a semiannual checkup for my air conditioning unit, which was installed in February of 2015. The visit was positive because both people at two different times found what could have potentially been a concern later on. For example, the Freon was low due to the fact that the unit was installed during the cold months and could have been miscalculated.”

“I had my heating system replaced—the thermostat and fuel board were replaced. I also had the switch to my furnace replaced during another service call. The experience was positive because I was called and emailed about the arrival of my technician. The tech arrived earlier each time, which means I didn't have to sit and wait all day. The technician explained what my problem was and completed a temporary fix until a permanent fix could be done the next day.”

“Reliable Heating & Air relocated and installed a whole-new HVAC system in the attic of our home. It was definitely a positive experience with Reliable Heating & Air. The technicians were very courteous, polite, and very knowledgeable about the products.”

“Reliable was top-notch. They absolutely did the install to a T. It was perfect. The quality, the value, and everything about what they did to our house has been excellent, and we've seen a drastic reduction in our utility bills. We selected a fuel-efficient furnace and a new air conditioner evaporator, and it has made a world of a difference. I would rate Reliable as an A+ company. Their HVAC service was outstanding, and they have followed up multiple times. They are an excellent company all around. We are totally happy.”

“I use Reliable Heating & Air, and I've had an amazing experience with them. They return your phone calls, and they schedule the service right that day so that I can plan my schedule accordingly. They put in a new air conditioner unit, which is phenomenal—I couldn't be more pleased with it. I'd give them an A grade.”

“They were awesome. All of their guys went above and beyond, and they were so nice. They get an A.”

“They were wonderful. Everybody was so friendly. It was awesome. They installed a heat pump, and they removed the old one. The reason I chose them over a different company is because they sold the systems that I wanted, and not very many other people did. I'd give them an A.”

“Reliable Heating & Air is great. I've been using them for years. They've installed a new system and done the maintenance. I would rate them as an A+.”

“There were no problems at all. They installed a new air conditioner. I chose them because they were recommended to me. I would give them the best grade because they did real good.”

“They were excellent. They were on time, they were nice, and they did the job the way it's supposed to be done. They installed a heating and air conditioner. The reason I chose them over a different company is because of the number of years they've been in business.”

“There were issues with the air conditioning system I had, and they kept coming back until it was fixed, so I was glad for that. They deserve an A.”

“Reliable is wonderful. I've used them several times, and I've always been very pleased with their service. All their employees are very personable, friendly, and helpful. They put in a new furnace and air conditioner in two different houses of mine. I'd give them an A all the way around for everything.”

“They did a good job. They put in a whole new A/C unit. I would give them an A+.”

“I use Reliable Heating and Air. I would say that it was definitely a good experience overall. They fixed our air conditioning when it was like, 100 degrees. The customer service was good. They actually had to put in a part to make it work again. I would rate them an A+.”

“Reliable Heating and Air was very efficient—they got here when they said they would be here and had the work done within a day. It was fast—from the time that they gave me the estimate to the time the job was completed, I bet no more than five days passed in all. Two men came out and installed a new heating unit and air conditioner in my basement. They were respectful of my home and cleaned up well. This was my first time using them. I think I found out about them through Best Picks—that is usually where I find everybody. I would give them an A+ rating.”

“I use Reliable for heating and air service. This is a fairly new home, so they come out on an as-needed basis. I would give them an A+.”

“We have a service contract with them; we've been with them for six years. Once a year, they check my air conditioning, and once a year, they check my heating. They come out right away if you have any problems. In 2007, I bought a new air conditioner from them, and I've been with them ever since. They're an A+.”

“They put in a new HVAC unit for me. I had to get them back out here after that, but it wasn't their fault—it was the unit's fault. Everything is working now, and every time I called them, they were courteous. I don't have any problems with them whatsoever. They are definitely an A+ in my book.”

“The last service was prompt. They put in a new thermostat. They came on time, and as of today, everything's fine. Something could go wrong later, but for right now, we're OK. I would recommend them—I'd give them an A-.”

“They're very reliable; they were here when they said they would be here. They installed an HVAC unit for me. We had something happen after they put a new unit in, and they came right back and fixed it. I'd give them an A+ rating.”

“I've referred Reliable to other people, so that, to me, speaks volumes. There wasn't anything about using them that I didn't like. I liked their product, they were professional, and they did what they said. They installed a whole new system for me, and the heating system and the air work just fine. They are an A+.”

“They installed a new HVAC unit for me. There was a problem during the install, and I wasn't happy at first. I called them and let them know, and they fixed the problem immediately. They made it right, right away, without having to argue or anything like that. Recently, there was a little bug in the system that kept changing the temperature, and I called them on a Sunday, because it was under warranty. They came within like three hours, even though I called them back ten minutes later to tell them I figured out the problem. I just reset it, and it worked fine, but they came out anyways just to make sure it was good. I would recommend them—they're an A+.”

“I think there were two guys here—they were really personable, and I felt comfortable with them. They were two really, really neat guys. I really enjoyed talking to them, and I liked their work ethic and habits. They deserve an A+.”

“They did a great job replacing my air conditioner. I had an instant issue with it, and I called them up. They came right out the same day and fixed it. They come highly recommended from me. The employees were very mannerly and very nice, and they cleaned up behind themselves. They knew what they were doing, and they took care of my problem very efficiently. I would give them an A+.”

“We used Reliable Heating & Air for maintenance of our furnace and air conditioning. They're a good company, and we really like them. It's my husband that deals with them all the time, but he says that it's very good. We use them year in and year out. My husband's very picky; if he doesn't like somebody, he doesn't call them back, so we'd say that they're a grade A.”

“I used Reliable for my heating and air. They installed it years ago, and they've done maintenance on it. I'd give them an A.”

“They come and check the furnace, and I was satisfied with the work. I'd recommend them, and I'd give them an A.”

“They were very professional. They took their time and cleaned up everything pretty nice. They did my air conditioner service—they get an A.”

“They always come out right away, and that's always good. Our air conditioner had stopped keeping the house cold, so they came and repaired it. I'd give the company an A.”

“I chose Reliable because I heard good things about them. They replaced a heating and air unit. They were very thorough, they did a good job, and they cleaned up after themselves. They even came back to do a regular maintenance. I would rate them an A.”

“They do good work and on time. They put in my new air conditioner. I'd give them an A.”

“I was very pleased with them. They did a good job, and I'm fully satisfied with everything they did. They put in our air conditioner and furnace. We'd give them an A because we were pleased with their work.”

“I liked the friendliness and thoroughness. I had a heating and air unit that needed a tune-up. The reason I chose them over a different company was because of their years of service. I'd give them an A.”

“I chose Reliable because of their reputation. They were great. I liked that they were fast, very efficient, and very thorough. They installed a new heating and air unit. They earned an A.”

“They put in a new heating and air unit for me, and everything was fine; I haven't had any problems with it. They had done some work for my son, and he got them for me. I'd give them an A because I didn't have a problem with it.”

“They seemed to be very reliable and professional. I had my entire heating and air conditioning unit replaced, and I didn't have any issues with the work. They get an A grade from me.”