Reliable Heating & Air, Plumbing & Electrical
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Reliable Heating & Air, Plumbing & Electrical has received 4.7 out of 5 stars based on 652 customer surveys.
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6th year as a Best Pick Call
"The people at Reliable are the sum of the company. We're honest and provide complete pricing up front. Many of our customers have been with us since the beginning because they can build the kind of relationship and familiarity with Reliable that you just can't have with a big corporation."

Dan Jape | Owner
Company Information
Services Offered
Reliable Heating & Air installs, repairs, and maintains all types of residential and commercial HVAC equipment. The company also offers HVAC system protection plans and plumbing, electrical, home performance, home restoration, home automation, and duct cleaning services.
Warranty
Reliable offers a ten-year warranty on parts and labor for most systems and a lifetime warranty that is available with certain qualifications.
Company History
The company was founded in 1978 by Dan Jape and is family owned and operated.
Distinctions
A Trane Comfort Specialist since 1998, Reliable also offers ENERGY STAR Verified HVAC System Installation and employs Building Analyst Professionals accredited by the Building Performance Institute.
Licenses
CN210318
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City

Compiled Score:

Reliable Heating & Air, Plumbing & Electrical has received 4.7 out of 5 stars based on 652 customer surveys.
5
532
4
77
3
21
2
19
1
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/26/2017

“I've had a few positives and a few negatives. I would say overall negative if I had to go one way. They've done some maintenance work and they also came in to do a bid on my H-VAC system. They certainly answer the phones—these day it's hard to even get companies to answer the phone. They've got really friendly customer service people but in terms of the service they deliver, I do think they take advantage of situations and people in telling them that they need to replace the systems prematurely. I did a lot of research after they told me my system was not repairable. It's still kicking on down the road to this day. I'd give them a D. I think they did do good maintenance work on the system before they told us it needed to be replaced prematurely. They gave me a quote for something like $15,000 to replace the system. Nothing remotely cheap. I ended up spending $250 to repair the system. Again, we know we're kind of kicking the can down the road but that was our choice to do that if we wanted to. I think they jump at the opportunity to just get a salesperson in. The repair person comes in and is like, 'eh, we don't repair these units because they have the old coil systems and, since we're updating all the Freon, you've got to replace it because we won't repair these old systems anymore.’ And so that gave me the belief that nobody's going to repair them and I have no choice but to switch over to this new system because of the Freon which was actually not the case.”

Review by
09/26/2017

“The reception and the way the two guys acted made it positive. They did a job at my neighbor's house and I got the guy's name that was the crew chief and when we called in, that's what we wanted—we didn't want anybody else, we wanted him. He found leaks and fixed them and told me that one unit in the guest room, on the two bedroom side, he said that one is running perfectly. The one on the master bedroom side, I'm going to have to replace it but not this year, maybe not next year, but the following year it's going to have to be replaced. They cleaned the ducts and they didn't leave a mess or anything. Those two guys really did a fabulous job. Pulled apart the unit upstairs because something was wrong with it and they fixed that. We were satisfied with it and he told me if we have a problem, just give them a call, they'll come back out and check everything. I know he said if he had to come back to put Freon in it, I'd have to pay for it, it's not a problem. When we switch the unit on the guest bedroom, master bedroom side, I'm going to have all the thermostats replaced, put in the new digital ones because they're better. They would be superb, A+. Extremely likely to recommend them.”

Review by
09/26/2017

“Basically, the whole thing started when they installed one part—they installed our water heater which went fine, but they didn't try to get financing before they installed it so we didn't qualify for their lowest financing and then, when they installed the air conditioning system, they installed it incorrectly so it was not working and they had to come back out and reinstall the air conditioning. This was the first time we've ever used them. I think I’d give them a D, I would not use them again. The plumbing work was an A; the heating and air was probably a D as well. The quality of plumbing was great; the quality of air conditioning was poor, they screwed it up. Their customer service was also poor. The guy who sold it to us, we could never get a hold of him again. They were there when they said they'd be there. But then with the whole fiasco with the financing, then the whole thing was pushed back for two or three things.  As far as the plumbing, they were there promptly and even after that, they were there when they said they'd be there.”

Review by
09/26/2017

“Reliable came out and I guess they messed up something up there because we had to do a lot of rework because of the short cut he took. But they came out and took care of it, so I don't know how I would rate that. They seemed to do a pretty good job. It's just the guy that came to do the work came out and didn't do the work right. So after my pipes filled up and started leaking in the house and everything is the only reason I found out it was done wrong. They were re-routing the over flow PVC up in the attic. So what they did was tie into an air vent that wasn't supposed to be a wet PVC; it was supposed to be dry. So over time it filled up, and started overflowing and they had to re-route it and put a pump up there. I think we might have used them one other time. I would grade them a B- after they redid everything but it had to be redone.”

Review by
09/26/2017

“We actually had two gentlemen that came out. The first one that came out didn't quite help us. We had to do a recall and another gentleman came out and fixed the issue and was very professional and we haven't had a problem since. It was just a tune-up and the tune-up that we had, the original technician let out over a pound of refrigerant on accident and didn't charge it back up. The technician that came out looked at his notes versus the reading, and there was refrigerant and he just fixed it and we were good to go. We used them two or three years ago. They just do heating and air. I would give them an A-.”

Review by
09/26/2017

“I liked the person that came out to give us the information that we needed. He was so courteous and kind, very informative, had a good sense of humor and was a people person. And he gave us options where the first person I called gave us no options according to what we could afford. The way he gave his presentation was outstanding. We got heating and air installation, I really haven't had any problems that I can think of right now but they told me I can always call. Everything is exceptional. I would grade them an A of course.”

Review by
09/26/2017

“They are easy to get a hold of, I've used them for several years at different properties. I had a bad experience with them that I scheduled at one of my rental properties for them to come out and give me an estimate. And when I made the appointment, I wasn't told that there was a flat service charge just for them to come out. There is a lot of miscommunication. I had two A/C units put in, they do my annual service and they've done some electrical work. I would grade them a B.”

Review by
09/26/2017

“The technician gave me very good advice. He just came out to check why it froze up on me and they were able to do the work. I actually need to call them back to schedule the next service. This is the first time I've used them—we have another house that we use them for—I had never personally used them. They deserve an A. Even on the phone they were good. He was actually before time. I already recommended them.”

Review by
09/26/2017

“They did what they said they were going to do, it worked and was at a reasonable price and I was pleased with them. I think they put an exhaust fan in the attic, they put a fan in the garage, and they switched a light-switch in one of the rooms. No plumbing. I had them do the annual checkup on the heating system and the air conditioner. I've been using them probably two years. I'd give them maybe an A-.”

Review by
09/26/2017

“They just did what they were supposed to do, when they were supposed to do it. The last thing they did was the fan—replaced the fan condensing motor—and then some other work with the air conditioning unit. They have done electrical for me in the past; they put a fan up for me. I would give them a B.”

Review by
09/26/2017

“The guys who came out were just really nice guys. They worked hard and did what they were supposed to and got it finished up. That was the first time I'd used them. They put in a H-VAC unit. I did do the service contract as well. So far I'd say it was an A+. I've already recommended them.”

Review by
09/26/2017

“It's always good. We changed because it's still working out with my son, but I haven't had any issues and when I have, they come right out. I brought a system. They did duct work for me and I'm on an annual service agreement. I would give them an A+. I'd be very likely to recommend them.”

Review by
09/26/2017

“The same guy’s come out there with them and helped me the past two years. He's just a really nice guy. He came out very quick, took care of the problem and was just very nice. They basically serviced my fan for my air conditioning. I've used them twice. I would give them an A+.”

Review by
09/26/2017

“They found out that I needed a new system, just the heating and air. They've done plumbing, installed hot water heaters. They've addressed electrical issues for me in the past. I would grade them an A. They never left a mess for me to cleanup and they seemed very knowledgeable.”

Review by
09/26/2017

“It looked like they knew what they were doing and it was a nice person to work with. He came in and he did electrical work for me outside. I have a heating and air conditioning contract with them so they come twice a year to check it and do the maintenance work. I'd grade them as an A+.”

Review by
09/26/2017

“They got the job done and the price was reasonable. They replaced the evaporator coil. I would give them an A. There was another person who had to sort of come and clean up the first person's mess. I was very pleased with the second person who came and did all the work.”

Review by
09/26/2017

“They always seem to be fair. The people are always polite. I think it's mostly been heating and ventilation work. They've possibly done some electrical, I'm not sure. They're replaced the heating unit before as well as doing maintenance. I'd probably say they're an A.”

Review by
09/26/2017

“Everything always is OK. I like the work. I owned the house for 21 years and they took care of the house then. I think they just checked my heating system and all the stuff I had downstairs. I'd say A+. I've had the system, like I said, for over twenty years.”

Review by
09/26/2017

“Something that I wanted I was not satisfied with it. I used them in the past. I think my services were due and I was calling to get the annual service. They were doing heating and air, checking on the original system they put in. I would grade them a C.”

Review by
09/26/2017

“They were prompt, the price was right, and the equipment works perfectly. They put a new air conditioner in. It actually lowers my electrical bill by about 30%. I'd give them an A+. I already have recommended them.”

Review by
09/26/2017

“They were very prompt. They came out and did the work that needed to be done. They did routine service. They installed a new furnace and air conditioner. I would give them an A. They cleaned up.”

Review by
09/26/2017

“They showed up on time and the guy was able to pin-point was wrong with the A/C unit. It was brand new, under warranty. They installed a water heater and it went smooth. I'd rate them as an A.”

Review by
09/26/2017

“Timely, courteous installers. They installed a new unit, heating and air conditioning unit inside and outside. I think they've done heating and air service many years ago. I'd give them an A+.”

Review by
09/26/2017

“They did the work they were supposed to do and they did it for the price we agreed to, so that was the main thing for me. They installed furnaces and air conditioners for me. I'd give them a B.”

Review by
09/26/2017

“They were responsive and reasonable. They've done everything—service calls and installed equipment. They've done plumbing for me—replaced my main water line. I would grade them an A+.”

Review by
09/26/2017

“I liked everything about them. They put in two new air conditioning units. I've been using them for about eight years. I've never had any issues. I would give them an A.”

Review by
09/26/2017

“It was fine. They did the work I needed done. I told him what was wrong and he said I was right and fixed it. He replaced the capacitor on my A/C. I'd give them an A.”

Review by
09/26/2017

“He was in and out. He was quick. They did maintenance on the A/C. I think that was the last one back in April. They just tune up the system. They are an A+.”

Review by
09/26/2017

“They got it done and got it done quickly. I had an A/C leak and they came in and fixed the problem. They deserve an A+.”

Review by
09/26/2017

“I think it was air conditioner inspection. I would grade them an A. There were no issues. I would recommend them.”

Review by
09/26/2017

“They did heating and air and I would grade them an A+.”

Review by
09/26/2017

“They checked our heating and air. I'd give them a B.”

Review by
09/26/2017

“I had a positive experience.”

Review by
09/26/2017

No review comments provided

Review by
09/23/2017

“They were quick and did a good job. They removed an old air conditioner unit and installed a new one. I'd give them an A+. They definitely cleaned up.”

Review by
09/23/2017

“It was very good. They offered good service at reasonable price. They've been out a couple of times—the last time they did plumbing work.”

Review by
09/23/2017

“Their professionalism made it pretty good. Two came to do work. I'd give them an A+. It's too early to tell the quality of the work.”

Review by
09/23/2017

“They were there on time and did the work in a good manner. They were just good. It was good. Cost was fine. They did plumbing and electrical work. They did two things in my kitchen. Overall, I would give them an A+.”

Review by
09/23/2017

“Reliable Heating & Air did a good job. They showed up on time, did what they said they were going to do and it works. It's been over a month since they were out there—I think they just did some repair to the dishwasher or the disposal. I'd give them an A.”

Review by
09/23/2017

“It's a good company. They came right away, they fixed the problem and they left. I had a leak in the toilet. I'd give them an A. I didn't have no problem with the guy. He was very respectful, polite, and we had good conversation. It was something simple to change.”

Review by
09/23/2017

“I was very pleased with them. I never got the invoice to see what they did for me. I would grade them a B. I don't like the customer service because I never got the paperwork. I was pleased with the work. So far as I know, he knew what he was doing. I don't want to be hateful about it.”

Review by
09/23/2017

“They came in quickly and they did fix it. I don't know what else to say. And I felt like it was a very fair price. I had no air which is why I called them. The furnace wasn't working and they had to replace the furnace which is evidently essential for air conditioning. I'd give them an A+, they were terrific.”

Review by
09/23/2017

“We still have them as our company that does A/C maintenance and things like that. They were on time, they were knowledgeable, and professional. They got done in a pretty timely manner as well. They installed our A/C unit and they also do our maintenance right now. They come quarterly. I'd give them an A.”

Review by
09/23/2017

“Eventually they did a good job, but it took a couple of times for the technicians to come. It was a previously owned home and the problem was when we moved in, the gas supplier said that it did not meet the code of installation. They came back just to make sure that it was done to code. I would give them an A overall. I couldn't really tell about the quality of work because it's more like a follow-up.”

Review by
09/23/2017

“They're wonderful. They came out quickly, they did the job quickly, they repaired it and it works fine. They're also very polite and professional. Last year they had to replace a part—they didn't install a unit but they replaced a part on an existing unit. This year they came out and they put Freon in. I would say they're an A. I already have recommended them.”

Review by
09/23/2017

“They just did a great job. They did good work, were on time, and did what they said they were going to do. They installed a complete air conditioning and heating unit. It took them a day to do it. There were a number of workers, different people, doing different things at the same time. I would give them an A+. They're really good.”

Review by
09/23/2017

“They did well. I liked the quality of the job. At least so far, no complaints. They did preventative maintenance on my air conditioning. It only took them about an hour. I'd give them an A. The only problem I have is it takes about two months to schedule an appointment for preventative maintenance. Punctuality is fine, no problems. I'm not an expert so I cannot judge their expertise. I would probably recommend them.”

Review by
09/23/2017

“They fell through my ceiling which isn't repaired. The jury's still out. They completed the work but they had an incident on my property and they haven't fixed it yet. They were supposed to fix a gas leak in the basement and in the attic. Somebody fell through the ceiling. They just fell through the attic. I'd give them a D right now until they get it fixed. My husband says it's a disaster. I'm not recommending them until my house is fixed.”

Review by
09/23/2017

“It was very good. It was Forest and he's very friendly. He explained everything very well. I think he gives you a balanced view. He told me about some things coming up that I would need to do. He didn't push me into it. He was here to do a fall inspection of our air conditioning unit that was new and he put in a new filter. Also, I was having a leak in the garage coming out of my furnace and he looked at that too. I would give them an A overall. Their punctuality was weird but I don't think it was his fault. I asked for somebody to come after four or after four-thirty. I got a call from him around two o'clock. I was fortunate that I was able to leave work and meet him. I didn't understand. He was several hours ahead of time. I'm sure that what happened was he had some down time. I don't think the punctuality was his fault, but it affected me.”

Review by
09/20/2017

“The guy that did the service, he said he would come back in after he did something outside and he never came back in and I never signed his tablet, like you're supposed to sign when they conclude everything. He never came back in; he just left and I was waiting inside. He was supposed to clean the coils and I don't know if he did it or not. He just left. I'd give them a B. He basically just did maintenance. Whenever you call, they're pretty friendly.”

Review by
09/20/2017

“They just came for a tune-up on our furnace. It was fine. They are really timely, easy to call, good customer service and their prices are pretty good too. They installed our furnace for a good price and that's why I just kept going with that company. I would give them an A. There was a problem with our thermostat that had to be fixed.”

Review by
09/20/2017

“I had a great experience with Reliable Heating & Air. I always felt like they were a reputable company. The people that have come to service our furnaces and air conditioners have always been very nice and seemed to know what they were talking about. They put in a whole new system for us. I would give them an A overall.”

Review by
09/20/2017

“With Reliable, it's always wonderful. They've been doing work with us for several years. Actually, since we moved here seven years ago, they're our go-to. So they do great work. The last time they were here, it was just the A/C service maintenance. They've done electrical and plumbing work for me in the past. I would give them an A+ and be highly likely to recommend them.”

Review by
09/20/2017

“Wayne was wonderful; he did a great job and it was a good experience. It was our yearly maintenance and I would grade them an A+. It’s extremely likely that we would recommend them. We've always raved about Reliable. We had a good experience with the company—everybody from the operators to the service guys.”

Review by
09/20/2017

“I've not had any problems. I'm pleased. They did the work and they did it very efficiently. I was pleased with it. They put a system in for me. I would grade them a B+. There was a slight mix up about the schedule but I'm not complaining about that. Their customer service was very good. I would recommend them.”

Review by
09/20/2017

“They very efficiently did it on time, gave me a quote and that's what it was. The unit they sold me had some very good features to it. I can't remember the technician's name, but he and his apprentice were very, very efficient. They just did the two units. I would probably give them an A-.”

Review by
09/20/2017

“We had used other contractors before—they seemed to be a little more reasonable in price and a little bit more thorough about what they did. We really liked the technician. They were just doing maintenance. We would grade them an A+. I believe they were right on time, if I can remember.”

Review by
09/20/2017

“It was the first time I used them. After it was all said and done, everything worked fine—they followed up and did a good job. They were installing a new air conditioning, heating and air system. I'd give them an A for my experience. I can't think of anything that was bad.”

Review by
09/20/2017

“The experience was fine. They knew what they were talking about. The technician was friendly. They've done a couple of things; I had a plumbing job done and then I had my A/C unit inspected and serviced. Overall, I would give them a B+. There really wasn't an issue.”

Review by
09/20/2017

“They have professional people. They do a good job. They are thorough. They're just good people to call. They cleaned out the heating vents and drying vents in my house. I'd give them an A for everything. I'd recommend them without a doubt.”

Review by
09/20/2017

“We use them for everything. They've done our H-VAC, plumbing, and they've done electrical work. They are our go-to company for all of that. I would grade them definitely an A+, depending on the technician. I already have recommended them.”

Review by
09/20/2017

“They did a great job. I appreciated what they did. They were clean, efficient, and did what they said they were going to do. They replaced the air conditioning units, indoors and outdoors. I'd give them an A.”

Review by
09/20/2017

“It was maintenance on my air conditioning unit. They're reliable. They showed up when they said they were going to show up. They'd be an A. The guys put booties on their shoes coming in the house.”

Review by
09/20/2017

“They are very fast, they're reasonably priced and they do really good work. They've done A/C, they've done plumbing, and they've done electrical work for us. I'd give them an A+.”

Review by
09/20/2017

“They were pretty accommodating for what I was looking for. They were working on an H-VAC unit, the heating and air conditioning. I would give them an A. They were good with punctuality too.”

Review by
09/20/2017

“We bought a whole new unit. I'd grade them as a B. They had to come out a second time to help fix something but that was it.”

Review by
09/20/2017

“The technician was showing me things that I can do on my own. I think it was a problem that they were working on. Overall, I would give them an A+.”

Review by
09/20/2017

“The customer service was great, the work is great, it's overall just great. They work on our A/C unit and they worked on our heating unit as well. A+ for everything.”

Review by
09/20/2017

“I've always had a good experience with them. When you call you get a real person—you don't get a recording. The last time he just checked our air conditioner. I would grade them an A+.”

Review by
09/20/2017

“They were fixing my air conditioner. I'd give them an A.”

Review by
09/20/2017

“We were satisfied with the heating and air. They did a good job.”

Review by
09/20/2017

“He came and did what needed to be done, I paid him, he left and I'm happy.”

Review by
09/20/2017

“They're professional, they're clean, and they’re honest. They were working on my air conditioner. I'd give them an A.”

Review by
09/20/2017

“It just all works really well. They were servicing my air conditioning and heating. I'd give them an A+.”

Review by
09/20/2017

“They get the work done quick. My husband saw them so I can't remember what it was. I'd give them an A.”

Review by
09/14/2017

“They did a great job, stood by their work. I would grade them an A. Quality of work was the best.”

Review by
09/14/2017

“Just had heating and air systems check prior to the sale of the home. I would say they're an A.”

Review by
09/14/2017

“They were good. They came out and checked the furnace outside and cleaned it. They are good.”

Review by
09/14/2017

“They did A/C work for us for our H-VAC system. I would give them an A+.”

Review by
09/14/2017

“They did H-VAC work for me. They're an A.”

Review by
09/14/2017

“They replaced an air conditioner. They set up when they said they would and replaced it with the quote that they gave me. I would give them an A overall.”

Review by
09/14/2017

“They were just kind of in and out and got the job done. They provided air conditioning service for me—a replacement. I'd give them an A.”

Review by
09/14/2017

“They've done great work. They came in, they identified the situation and got the job done. It was a combination of heating and air. They did a complete H-VAC pull out and reinstall in our house and then they've done maintenance since then. I'd give them an A+.”

Review by
09/14/2017

“They installed a water heater, a hot water circulator and also an air conditioning system. They've also done some plumbing work for me. It was installations and then I had a clogged drain pipe; they came out and unclogged it. I would give them an A across the board.”

Review by
09/14/2017

“Reliable did heating and air maintenance. It was easy to communicate with the technician that came out and he clearly explained to me what he was going to check, the air filters he was going to change and he also did some work outside on the A/C units. Everything went smoothly. I would grade them an A.”

Review by
09/14/2017

“Not perfect, we expected them to change the filter and they didn't and said it wasn't included and there wasn't one on the truck. They do semiannual maintenance on the air conditioner and heater, just routine. I would grade them a B-. Their work was fine, it's just they didn't do it all. Their customer service was excellent.”

Review by
09/14/2017

“They were great. They serviced very quickly, very effectively and the price was very fair. They checked one of the air conditioners that was not working. I think it was one of the compressors. They fixed it. It was an isolated job and an emergency job. The unit wasn't working so I called them and they promptly addressed the issue and fixed it quite quickly. I would give them an A overall. Their quality of work was excellent. Their customer service was very good.”

Review by
09/14/2017

“They did air conditioning, heating and plumbing. We've used them for several years for our H-VAC. Electrically, they had to put in some new lines for me. They did very good at that. Then we had them do a little bit of plumbing work for us. Nothing big but replacing a water regulator. They did a good job. They were on time, did it promptly, no problem. The last big job that they completed for me was the plumbing. I would give them an A+ overall.”

Review by
09/14/2017

“They did their job, but they left a mess behind. They fixed a wire in the compressor outside, but they left the box. The replacement parts came on inside of the compressor. I would give them a B. They did the box and the compressor. It was a little weird—they showed up and I didn't even know they were there. They were clean. It wasn't everywhere. They just left the box and the compressor. It was somewhat minor. They fixed it so I guess it's good. I wouldn't be likely to recommend them at all because I found somebody else.”

Review by
09/14/2017

“The actual contractor that came out was good, knew what he was doing with his job. He was professional. They did a tune-up and Freon in one of the units that was leaking Freon. I would give them an A. They were overall good. They did good, quality work. The gentleman who came over was very professional. He was on time. I think the estimate said he would be there at ten o'clock. He was on time and in and out in an hour and a half tops. He was a professional and knew what he was doing—no issues there whatsoever. I would be likely to recommend them.”

Review by
09/14/2017

“They've done a lot of work for me. They're very, very, very competent. They were really good, very good company to work with. They did air conditioning and heating as well as plumbing. For air conditioning and heating, they replaced my air conditioning. Whenever I call them regarding my air conditioner, they would come out the same day and fix it. When it came to the plumbing, they put in a new hot water heater for me. With both of the things that they put in, they came and checked. Not only did they come and check, they also explained to me what they were doing and why they were doing it. I would give them an A+ overall. I would rate their quality of work as extremely high. Customer service was outstanding.”

Review by
09/14/2017

“There were two things that they were supposed to do and I got a quote for them to do. One of them was installing a humidifier and the second was installing an ecobee thermostat not only in my home but in two other homes in my neighborhood—we were doing it all together. The humidifier was great; it went well, no problems there. Installing the ecobee, they installed it in my home and then didn't have the ecobees for the other two homes they were supposed to be installing and then completely backed out of being able to install it because they weren't able to get the ecobees as they thought they would when they originally put out—the price was different—something about that was strange, and them installing it in my home was predicated on the fact that they would install it in all three because our builder was paying for it and it needed to be unified and I told them that up front. But they came back and said they could do it at the other two houses but it would be almost triple the cost of what they charged me. They ended up having to come remove it from my house and I had to find another vendor who could come and do it and it was just a big hassle. It was OK for the humidifier but based on what happened with the thermostat, I would never use them again. The work for the humidifier was not poorly done but like I said, I would not use them again. They're probably a C. The humidifier was fine. With the thermostat, they were supposed to be there at twelve but they didn't show up until six. They seem knowledgeable. I would not be recommending them.”

Review by
09/14/2017

“Very satisfied. Throughout the years, I've had them come out here for winter or summer tune-up on my unit and, after experiencing all of them, Reliable was the most thorough, most complete and most honest who did not try to sell me something I didn't need. So when it came time to replace the entire unit, they were my first call. They explained everything to me. Everything they explained was on paper and verbatim what I paid and everything else. They're very reliable and dependable. When the next unit goes, I'll give them a call. I know fairly recently they've gotten into plumbing and electrical. But my first introduction to them was H-VAC heating and air. And when my 25 year unit bit the dust, they came in and put in a complete H-VAC system. I've got one that's going on its last leg and when that goes I'll have them replace it without thinking about anybody else. My personal experience, I would probably give them an A. The gentleman that came out here was a totally licensed tech which is what I expected. Definitely went the extra five yards for me in terms of recommendations without being quick. He just explained what could happen if I'm proactive or if I'm not. Very concerned with my money that I'm spending and when it's best to spend that money. So they're fully educated, fully knowledgeable, and I was right in their face the whole time, learning what they were doing, and getting really personal with their service. Very accommodating, very pleasant and I couldn't say enough about them.”

Review by
03/11/2017

“I like everything about the service. They do my whole house. They do my air conditioning, they do my heating, they do my plumbing, and they just took care of my other problem. They're the best I've ever had. The most recent work was electrical. I'd give them an A.”

Review by
03/10/2017

“They were very prompt and completed the work in a timely manner. We had an HVAC unit installed, we had lighting, an additional electrical panel installed, and our tub installed. I'd give them an A+.”

Review by
03/10/2017

“It's been a great experience. They were very timely, and the people that came out were knowledgeable and they were fast. I had some electrical stuff done and some HVAC stuff done. I'd give them an A+.”

Review by
03/10/2017

“They had a fair price. The service was excellent. They did a great job on the install. We had two systems replaced and a hot water heater put in. I'd give them an A+.”

Review by
03/10/2017

“They came when they said they were going to. They gave me a quote and that's how much it was. They didn't add anything or say, 'Whoa, we found stuff we didn't know about so we have to add it' or anything like that. They came, gave me a quote, and when they came back and did the work it was how much they said it would be. They told me when they were coming and that's when they came. They ran an electrical line out to where my motor home is and put a 50-amp breaker on it. They installed an outdoor light on a tree. They installed an outdoor electrical outlet. They installed a floodlight on my house. They fixed a toilet and replaced a toilet. They installed a garbage disposal, and they ran a water line out to my motor home. They get an A.”

Review by
03/10/2017

“I've never had a problem with Reliable. That's why I use them. I had some electrical work done recently and I'll have some more done. We had them take out the air conditioning system because we're re-siding the house. They removed the air conditioning system so it'll heat the house, but it won't air condition right now because the siding is off. They're an A.”

Review by
03/10/2017

“They did a great job for everything I had to do. They were prompt. They got people out there as soon as I called them. They were professional. They were very good. I had to do some duct work and a removal and replacement of the HVAC system. They rerouted and installed a brand new gas line for me. They also did a little bit of electrical work. I'd give them an A.”

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