Progressive Heating & Air Conditioning
6th year as a Best Pick
Best Pick 2018
certified company
Based on 418 Surveys
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Compiled Score: star star star star star
Progressive Heating & Air Conditioning has received 5 out of 5 stars (A-rating) based on 418 customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"Since Progressive Heating & Air's inception in 1994, we have maintained a high standard of customer service. We believe in treating everyone fairly—customers, employees, and nonprofit partners—and we always will."

Greg Wallace | Owner
Company Information
Services Offered
Progressive Heating & Air offers maintenance, repair, and replacement of HVAC systems and repair and replacement of ventilation ducts and other indoor air quality products for residential and commercial customers. The company also installs insulation, performs duct cleaning, and offers green products, such as tankless water heaters, high-efficiency HVAC systems, and geothermal heating equipment.
Progressive offers a two-year labor warranty on repairs and installations.
Company History
The company was started in 1994.
Progressive employs NATE-certified technicians and is a Carrier Factory Authorized Dealer. The company received The Newnan-Coweta Chamber and SouthTowne Motors 2013 Small Business of the Year award. Progressive is also a member of the Newnan-Coweta and Fayette Chambers of Commerce.
Areas Served
Fairburn, Fayetteville, Newnan, Peachtree City

“I love Progressive. They do excellent work. They're super-duper awesome, and I love them. I would recommend them.”

“It was definitely a positive experience. The guys that come out to look at the furnace are wonderful. I'd give them an A+.”

“The technician that came to do the follow-up work, seasonal check-up, and maintenance was exceptionally nice and very qualified. I'd give Progressive an A+.”

“They're great. The customer service we've received has been fantastic. I'd give them an A.”

“They were really professional, and they did a good job. I'd give them an A+. I was really pleased with them.”

“Progressive Heating & Air is always very thorough and courteous—that's why I use them. They're A+.”

“There was nothing I disliked about them. They're an A.”

“They were friendly. I'd give them an A+. It's working.”

“It was very positive. There was a problem with the equipment. It was the manufacturer's part, and they came back out and did it a number of times and it was a difficult thing to isolate and they kept at it and actually even though it came up first for- while it was still under warranty they finally found it out of warranty. There was no- sometimes they'll say, 'Hey. It was out of warranty,' but it's a good experience all the way. Overall, I'd have to do an A+.”

“They're just very courteous and seem to follow a certain protocol so everything is consistent. They're an A+.”

“They're a good company. I'd give them an A+.”

“They were just real nice and everything and knowledgeable and if I had to ask them something they had the answer for it. I'd give them an A+.”

“I like the fact that Progressive Heating & Air show up exactly when they say they're going to, and they perform the work that they've been hired to do. I'd give them an A+. They did what they said they were going to do. The quality of work has been very good for me so far.”

“I had a problem and they came right out that day and fixed it. They came right out. They're an A+. I have already recommended them.”

“The Progressive technician was clean, orderly, and precise in what he was doing. He put on some booties to protect my floor and my house. He was respectful, timely, and did a job very rapidly. I'd give them an A+.”

“They showed up when they were supposed to and they did their work. I'd give them an A+. I already have recommended them.”

“They were very professional, but very friendly, too. They put in a whole new system for us. I'd have to give them an A+.”

“It was very positive. I like the work ethic and what they've done. They clean up after themselves. Everything was professional. They've done great work for us. Not a problem with them. Progressive Heating & Air deserves an A+.”

“They're thorough and clean. They don't mess up your house. They're definitely an A+ in my book. I already have recommended them.”

“I'd give them an A+.”

“I like everything about Progressive Heating & Air. They're professional. They're good. They did everything right. Overall, an A+.”

“The technician was nice and courteous. I'd give them an A+.”

“They're very good with customer care, and they show up on time. They earned an A+.”

“An A+ for them.”

“We have a maintenance agreement with them. I think that they are a very competent company. Their personnel is very friendly—I just like them. They deserve an A+.”

“Progressive worked on our unit. They've always been very good. The overall experience was very good, so I'd give them an A+.”

“The experience is always positive. Nothing in particular I liked or disliked about them. I'd give them an A+.”

“The technician was very helpful. He probably went above and beyond what he had to do early for my protection. The woman I spoke to in the middle of the night was very helpful and gave me a good suggestion on how to get a temporary fix until the service tech could come out. For this one interaction, I'd give them an A+.”

“Progressive does our maintenance. I'd give them an A+.”

“I had a great experience with them. They're just always very courteous. They follow up. I have a service contract with them and they call me to remind me that I need things inspected. I really don't have anything but positive things to say. I'd give them an A+.”

“They were quick and did a great job. Everything works great. I'd give them an A+.”

“They just did quality work. I'd give them an A+.”

“Progressive Heating & Air was really professional. I'd give them an A+.”

“It's definitely been positive. I just like the service. I also like the characters and the personalities of the guys. They were really respectful. They were just always on time and worked hard. They always let me know what's going on and the progress they've made daily. It was a pleasant experience. Definitely an A+. Most definitely.”

“I'd give them an A+.”

“The Progressive technician was very courteous and did his job the way he's supposed to, and we haven't had a problem. I'd give them an A+.”

“They're an A+ company.”

“They were great. The technician is polite. He comes in, he's quick, and he's clean. Everything is good. I would give it an A+. I would recommend them.”

“Progressive Heating & Air did a good job. They deserve an A+.”

“They worked on the electrical panel outside. It had gotten loose somehow, and they fixed it and did a great job. I had no complaints about their work. I would recommend Progressive Heating & Air.”

“They did a good job and were on time. The service was good. They didn't leave a big mess, and everything's working great. They get an A from me.”

“No complaints about their work.”

“I have the same guy that comes to do my maintenance, a maintenance contract, and he's really good. He's really clean and efficient. I'd give them an A.”

“They're thorough. I felt like they were thorough. They replaced a new and then maintenance, also. I'd give them an A.”

“They were on time. They did what they said. The technician seemed to know what he was doing. They're an A. I already recommended them.”

“Progressive Heating & Air does work for me twice a year. I'd probably give them about an A-. I have recommended them.”

“I always get them, because I like them and trust them. They've always been good, on time, courteous, and thorough. I'd give them 5 stars. I would recommend them.”

“Progressive Heating & Air did a great job. They're an A. They were very friendly. They told me exactly what they were doing and they did it efficiently. They were great with punctuality. I would recommend them to all my friends.”

“I would say it was just what we expected, and they were pleasant to work with. I'd say A.”

“They're just very thorough and explained everything to us. Very efficient. I'd give it an A.”

“It was fine. It was done quick. I'd say they're an A. They did great.”

“The technician was just very courteous. He knew what he was doing. They're an A.”

“I've been using them for over 20 years. I like everything; I wouldn't be using them if I didn't. They're great. Greg is a nice guy, and he's got great workers. I trust them all. I would recommend them.”

“They were very thorough and cleaned up afterwards. They just did a really good job. I'll give them an A.”

“They'd get an A from me.”

“They're fine. It was a great experience. Progressive Heating & Air is always great.”

“It was generally positive. The tech was courteous and on time. I'd give them an A.”

“We used Progressive. It was nothing but positive. They came out quickly, and we were pleased with the service they gave us. I'd give them an A.”

“They were pretty good. It took a day longer than I thought it would, but they were clean around the house and didn't leave a mess. It was pretty good service. I'd give them a solid A. I'd probably recommend them.”

“They really saved my life and my family's life. They found a problem in my attic. We had to call them for a leak in our attic, and we didn't know it, but we were having some issues. My kids were having issues with headaches. They came to fix the problem and when they went up in the attack they saw that some pipes were broken or a part that should have been together, but they were the only ones in the attic before that, so I actually think they caused the problem, but when they came back to fix a problem and they found that and fixed it and really saved our lives in the end. I'd give them an A.”

“They just seem like they knew what they were doing, and they were very professional. I'll give them an A. I'd recommend them.”

“I think everything was just fine. I would say it was an A, overall.”

“I'd give them an A.”

“It's just very thorough and very personal. I tell Progressive if there's something specific that they need to look at, and they do it. They've just always done a really excellent job of maintaining my air and heat systems. I have them do regular maintenance on it twice a year. When I had the air conditioning, a part broke in it, and I called them up. Due to the fact that I have the annual contract with them, they came out immediately and repaired it. I would give them an A grade.”

“They were very prompt and were able to work within our budget and guide us to fit what was best for our home. We got a new HVAC unit. I chose them because I live in a community that they do business in. I'd give them an A.”

“Progressive was wonderful. They came out really quick and were on time. They do a good job, and everybody's nice. I got a new unit. They had come out once before to do service for me. I'd give them an A.”

“The technician that they sent out here was very informative and personable. The customer service was top-notch. They did the annual checkup of my heating system, and it's the first time I've used them here—it was pretty good. I just bought this house, and they had done the annual service on the air conditioning and heating engine here, so I just decided I would try them and see if I liked them, and if everything was good, I'd just continue to use them. They earned an A rating. They did great quality work, and I'm very satisfied with the service. They were prompt, were courteous, and didn't wreck my house when they were doing the service.”

“One thing I like is that it seems like I always get the same lady when I call on the phone. I like having someone familiar that I feel like I make a relationship with. I'm sure they don't remember, but they make you feel like they do, having the same lady to talk to each time. The last time they came out was because lightning hit our house, and it fried our downstairs outside unit. They came through and checked everything to see how far along the damage was done, and I felt like I could trust them. They could have sold us more than we needed, but they didn't. We had a problem back during an ice storm, and they showed up. We did not have a contract with them to come regularly at that time, but during this ice storm, when nobody could get in or out, our lower unit quit working. They had trouble figuring it out, but they would not leave until they called their most experienced guy. There was a yellow jacket in the vent of the gas furnace, and that was all that was wrong. They just blew this mist out. They just didn't give up, and when they couldn't figure it out, they kept calling someone else to come check it. They've always been A+ for us. We have carpets, and they were so good at taking off their shoes coming in and putting on the paper covers to not track anything in when it's nasty outside—they're just considerate of your home. We've got a credit with them. Something was fried, and the guy didn't have exactly what he needed, but it was still functioning. He put it on our receipt, so the next time they come out for a regular checkup, they're to replace a certain part.”

“Positive is all it's ever been. Their response is fast. They're always willing to do what you ask, and they make other suggestions if they think it's better. They've replaced some ductwork and put in two air conditioners for me. I've been using them for the last 15 years, and they're the only people we use. I'll give them an A.”

“Progressive does work for me. They're friendly and easy to deal with—no problems. They service the heat and air and they've fixed a part that was broken. Then we got a contract with them to come out. We chose them because they were in the Best Pick Reports book. I'd grade them as an A.”

“It's been a while since we did the work, but it was positive. It was back in the summer, and I liked their responsiveness. I think they did maintenance for me. In the past, they've done regular maintenance, but right now, I'm not on the plan. I would give them an A rating.”

“When I call for an appointment, I don't have to wait a long time. They're fast, informative, and professional when they come by. They do maintenance twice a year on the contract for the air conditioning and the furnace. I think my father had always done business with them, and we moved into his home, so we just took over who he was using. We were happy, so we retained them. Based on that, I'd have to give them an A; I haven't had any complaints yet.”

“They were on time, and they made a call prior to servicing us to make sure about the appointment time and all that. They did what they had promised. It was routine maintenance on my air conditioning unit. They get an A rating from me.”

“Progressive is just good at what they do. They do regular maintenance on the heating and air for me. I've been doing business with them for 30 years. I'd give them an A.”

“I think they're a good company. The people on the phone are helpful and nice, and they schedule appointments quickly. When they show up, they repair what I need repaired. I've used them for 20 years, so they've done a little bit of everything for me. Last week, they replaced a bad thermostat. They were a referral from a friend. I'd grade them an A.”

“Progressive Heating & Air Conditioning was fine. It was great. That's the first time I'd ever used them. He was very knowledgeable, I thought, and very nice. They installed something. Somebody recommended them. I'd give them an A grade.”

“It was very good. They were very prompt, and they responded to all my telephone calls very promptly. They did the job very quickly, and I was very satisfied with the work. They put in a whole new air conditioning and heating system—completely new. So far, I would give them an A rating.”

“They stuck with what they were doing until the job was complete. They did a complete unit and everything. I'd give them an A.”

“They were friendly people and they were on time. They repaired an air conditioner for me. That was both an isolated job and regular maintenance. I found them through a referral from a friend. I'd give Progressive Heating & Air Conditioning an A grade.”

“I haven't seen Progressive in a hot minute, but they're very courteous and very professional. I believe I had a heating and furnace checkup last time. They do regular maintenance for me. I'd give them an A because they did the checkup and they were great.”

“They always do a good job. They always come in with a good attitude and are friendly. They're always there when you need them. They installed my new unit about eight or ten years ago, and they come in twice a year to do the spring and fall inspections. I think they had to come in and work on it one time; it was a problem I caused, so they straightened me out. They deserve an A.”

“They were thorough, professional, and courteous—just good people to work with. They did heating and air repair, and we have an annual service contract. They installed an evaporator coil for me. We found them in the paperwork left by the previous homeowners. I'd give them an A.”

“They were on time and did a good job. They've been in the neighborhood for a while. They just checked my heater and air conditioning unit. They did maintenance work for me one time, and I was satisfied with it. I'd give Progressive an A rating.”

“For customer service, they let you know when they're going to be there. They call approximately 30 minutes before they get there to give you a warning. They take care of the inside of the house by wearing booties, and they seem to be concerned with making sure the job's done completely. They've actually installed two heating and air systems upstairs and downstairs, and they do the annual inspections for air conditioning and heat. I think my mom and dad might have suggested them. I'd grade them an A.”

“They're a good company, and their customer service is great. When I called them, they were here within a day. When they came in, they were very clean and neat. They were very good with their service. They were friendly and nice to me; I didn't have any problems with them at all. They inspected my air conditioning and heating. They're an A+ company.”

“Their customer service was great. They answered when I needed them to and answered all my questions on time. As far as install crews go, they were punctual, and they did the job. There was no detail unchecked. They put in a new heating and air unit. They actually came recommended from my uncle. I'd give them an A.”

“I use them on a regular basis, and they're very reliable. They've serviced my heating and air conditioning system. I'd give them an A.”

“They've always helped us out—they're always on time and efficient. Everything's been good. Progressive has done a lot of stuff for us; they've installed two different units, and we have a regular maintenance program with them. They're definitely an A+ company.”

“I'd give them an A. They've been great.”

“They're the ones that put in my new heating and air system. They were very proficient, efficient, and professional. They got the job done quickly, and we didn't have any kinks. Everything went smoothly. They installed a brand-new HVAC condensing unit outside and then a heater inside. They were excellent; I would give them an A grade.”

“They've been real easy to get a hold of, and they usually come out pretty quick. The different technicians who are supposed to call me all seem like they're very knowledgeable. It was a repair for my heating and air conditioning unit; they were able to fix it right up. I'd rate an A for them.”

“They've been very helpful. I just like their easiness of trying and getting along with all their customers; they go out of their way to make people happy. We purchased an air conditioner and heating unit from them, and they installed it and everything. They made sure that the job was done right before they left. Everything was working. Not that it shouldn't be, but lots of times when someone leaves, it's not 100 percent. They went out of their way to make sure everything was good. I'd give them an A.”

“It's been a while since they've been out. The repairmen that came out seemed to be very friendly. They did a pretty good job doing what they were supposed to do. The service with the repairmen seemed to be good. They repaired some problems I had with a heat pump unit. I'd give Progressive an A.”

“We've had good relations with them. They did what they were supposed to and evidently did a good job. They installed a new heating and cooling system, and they come twice a year. A friend of mine referred me to them. I'd give them an A.”

“They were very good. I'd say they're an A.”

“They were fine. I would give them an A.”

“They were really good, professional, and on time—I have no complaints. I'd rate them as an A.”

“They got there when they said they were going to be there and were up front about what their prices were. They did air conditioning work and fixed the air conditioner. I would rate them an A.”

“Progressive Heating & Air Conditioning is absolutely fantastic, and I would recommend them to anyone—I think so highly of them. They put in a heat pump, a humidistat, and a new furnace. Prior to that, I had my attic furnace installed by them. I am totally satisfied with them. They regularly service my furnaces and my heat pump, and I would grade them as an A+.”

“I use Progressive quite often. What I like about them is that they're always on time, they fully explain everything they're going to do, and they always follow up to see if everything's working OK. Everything they do is high-quality work. They have done repairs for my heating and air conditioning, and they have installed new units. They've always been top-notch. They've earned an A.”