Progressive Heating & Air Conditioning
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Progressive Heating & Air Conditioning has received 4.9 out of 5 stars based on 349 customer surveys.
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7th year as a Best Pick Call
"Since Progressive Heating & Air's inception in 1994, we have maintained a high standard of customer service. We believe in treating everyone fairly—customers, employees, and nonprofit partners—and we always will."

Greg Wallace | Owner
Company Information
Services Offered
Progressive Heating & Air offers maintenance, repair, and replacement of HVAC systems and repair and replacement of ventilation ducts and other indoor air quality products for residential and commercial customers. The company also installs insulation, performs duct cleaning, and offers green products, such as tankless water heaters, high-efficiency HVAC systems, and geothermal heating equipment.
Warranty
Progressive offers a two-year labor warranty on repairs and installations.
Company History
The company was started in 1994.
Distinctions
Progressive is a Carrier Factory Authorized Dealer and a Carrier President's Award winner. The company received the National Comfort Institute's 2018 Contractor of the Year award and The Newnan-Coweta Chamber and SouthTowne Motors 2013 Small Business of the Year award. Progressive is also a member of the Newnan-Coweta and Fayette Chambers of Commerce.
Areas Served
Fairburn, Fayetteville, Newnan, Peachtree City
Address
9 Tower Place
Newnan, GA 30263
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
CN006739

Compiled Score:

Progressive Heating & Air Conditioning has received 4.9 out of 5 stars based on 349 customer surveys.
5
317
4
27
3
4
2
1
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
08/07/2018

“They were here when they were supposed to be and they completed the job. The only thing they did was add on things I didn't know about in the beginning. They were things I had to agree to pay the additional.”

Review by
08/06/2018

“They were always on time.”

Review by
08/06/2018

“I just like the longevity of staying with one company.”

Review by
08/06/2018

“I would like to recognize Darin (Derrin) McDonald.”

Review by
08/06/2018

No review comments provided

Review by
08/06/2018

“The entire team was great!”

Review by
08/06/2018

“I was satisfied with their workmanship.”

Review by
08/06/2018

“Everyone that I have dealt with has been great.”

Review by
07/30/2018

“They met or exceeded my expectations with the install process and getting it up and running. There were a couple of minor glitches when they first installed it, but they fixed them right away.”

Review by
07/27/2018

“They exceed my expectations in their timeliness. Anytime we need the they are very quick to respond.”

Review by
07/27/2018

“They have been out to check on everything again, and they come out every year, so I guess that is good.”

Review by
07/26/2018

“They did not exceed my expectations because they have always provided outstanding service, so that is what I expect.”

Review by
07/26/2018

“I like the ladies at the office, they're my favorite. They're always nice, polite, and professional. The only one I was really impressed with was the gentleman who did the evaluation before they installed the unit.”

Review by
07/26/2018

“It was great service.”

Review by
07/26/2018

“They are good quality people.”

Review by
07/26/2018

“Everybody was very accommodating.”

Review by
07/26/2018

“Well I can't really say that they exceeded any of them because they did what I expected them to do. I can't really say they overdid it.”

Review by
07/26/2018

“We always use them and enjoy Caleb coming to our house.”

Review by
07/26/2018

No review comments provided

Review by
07/26/2018

“There wasn't anything I was really satisfied with. I just rushed and didn't do my homework or research before I picked them.”

Review by
07/26/2018

“They exceeded my expectations with the materials, the quality, and the laborers themselves.”

Review by
07/26/2018

“I am satisfied with them because they are very dependable.”

Review by
07/26/2018

“I was satisfied with all areas. They did a great job.”

Review by
07/26/2018

“They were on time, communicated well, and were professional. I also like that they identified themselves and called before they came.”

Review by
08/29/2017

“They installed a new system in my brand-new house. I'd give them an A+ overall.”

Review by
08/29/2017

“They set up my whole new air conditioning and heating system, ripped out all the old stuff, put in all new ducting everywhere, and added some vents. They got me set up with a system that actually cools the house down a lot better. Progressive Heating and Air was very reliable. They come out and do maintenance every six months or so just to check things out. They just have done a great job. I've been using them for a couple of years. I think two or three years ago we got a new air conditioning system, about two years ago. I would give them an A+. They were clean. They cleaned up all of their stuff. They seemed to know what they were doing.”

Review by
08/29/2017

“You're inside and they're outside and they do the job. Everything is fine. We had a coil to go bad. Their diagnosis of it was exactly the same as a friend of ours in heating and air. Because the guy who does the heating and air is our business, we let him do it. It was good to know that their diagnosis was exactly the same as his. I've never had any problems with them, so I'd give them a top grade. I would certainly recommend them.”

Review by
08/29/2017

“We liked their professionalism and their quick response. They've done a lot of things for us. They do an ongoing maintenance contract. They've replaced whole units for us. Currently, we're thinking about replacing an entire unit. They do a lot of things. We've been using them for about a year and a half. They absolutely deserve an A. I would definitely be likely to recommend them.”

Review by
08/29/2017

“I always have a positive experience with them. The kindness and concern of their people makes my experiences positive. The last thing they did was preventative maintenance and that's always satisfactory. I'd give them an A+ overall. It always works when they finish.”

Review by
08/29/2017

“I've used them for years. Progressive Heating and Air were good. They're reliable and I like to use them. They've done replacement, repair and maintenance. They've done an excellent job. They're an A+. I don't have any issues.”

Review by
08/29/2017

“They were prompt and came on time and completed everything I needed them to complete. They did a service on two of my air conditioning units. Overall, I would give them an A+.”

Review by
08/29/2017

“They did what they said they'd do. They did a new heating and air system. This was my first time using them. Overall, I would give them an A+. They were all very good.”

Review by
08/29/2017

“They installed our new air conditioning unit. They're courteous and prompt and always come when you call them. I've used them for years. I'd give them an A+.”

Review by
08/29/2017

“They arrived on time, and they fixed our problem. We had no other problems. They replaced a motor in one of our systems. Overall, I'd give them an A.”

Review by
08/29/2017

“They were courteous, kind. They give you explanations for what they're doing. They did maintenance and estimations. Overall, I would give them an A.”

Review by
08/29/2017

“They came and gave a tune up. This was the first time we've used them. Overall, I would give them an A+. The quality of work was great.”

Review by
08/29/2017

“They're a local company. The owner is easy to work with. I'd give them an A+. They had to replace some coils in our unit.”

Review by
08/24/2017

“I liked everything. They were very nice, very professional. I would give them an A. They were good. I would recommend them.”

Review by
08/24/2017

“I've always had a positive experience with them. I've been with them for years. I've never had a negative experience. They're a good company. They mainly worked on my heating and air. I'd give them the best grade.”

Review by
08/24/2017

“I've used them exclusively since I've moved to Newnan, and I'm very happy with them. They just did regular maintenance on my heating and air system. I'd give them an A. I've been very pleased with them.”

Review by
08/24/2017

“They've always been good. They put in our heating and air system. Whenever we’ve had a problem, they've been really quick to solve it. They're very accommodating and anytime I call the office, they're very courteous. Progressive Heating and Air works around my schedule to have my yearly service work done. I'd give them an A overall.”

Review by
08/24/2017

“I never had a problem. They're good people. We had maintenance and repair done. I would give them an A. Whenever I need them, they show up and help us out. We've been using them for fifteen years, maybe more. Their customer service is fine, excellent. Everything is fine from my side. They're the best I ever had.”

Review by
08/24/2017

“I liked them. They came and they did their job, what they were supposed to do. They did maintenance. I'm not sure whether they repaired anything or not because I've used them for several years. They changed the filter for me. Their customer service is fine. They were there on time. I would recommend them.”

Review by
08/24/2017

“They've been doing work for me for many years. I love them! They come all of the time. They've been coming here for fifteen years. Whenever I need them, they come. I'd give them an A. I love them. We've had them for a bazillion years at two houses. I'd absolutely recommend them.”

Review by
08/24/2017

“They are a good company. I've never had any problems with them. They did my heating and air conditioning unit. We had them for years. They put in the air conditioning unit, and the heat pump system in for me. They also put in duct work for me. They also put in water heaters for me. I'd give them the highest rating. I couldn't ask for any better for customer service. The quality was excellent. I've never had any complaints about them. Anytime they went in there, they cleaned up whatever they did, and it looked like it was before it went in. The people that came out were qualified one hundred percent. Everybody's that's asked about them, I've recommended them.”

Review by
08/24/2017

“The most recent visit was great. It's kind of a complicated situation. The first experience I had with them, they came out and did amazing. I called them up for maintenance because it's never been looked at, and I wanted to make sure everything was going to be OK with it. They did the maintenance and said everything was fine and they were on their way, no problem. Recently, after they just looked at it a few months ago, it was leaking all over the place. So, I called them out again and they basically said, 'We really should have caught this.' There were a bunch of problems and they said, 'I don't know how this passed inspection.' The good news is they felt real bad about it, and they only charged me to do one little piece of the repair. So, I was very happy with how they handled it. I thought they did a really good job. I'm glad it all worked out. The first experience, the guy missed a bunch of stuff, which was the whole reason I called them in the first place. I'd give them a B overall. The quality was really good.”

Review by
08/24/2017

“They replaced the sump pump. I'd give them an A. It all works good. Their customer service is good.”

Review by
02/12/2017

“Progressive Heating & Air was really professional. I'd give them an A+.”

Review by
02/12/2017

“It was fine. It was done quick. I'd say they’re an A. They did great.”

Review by
02/12/2017

“I think everything was just fine. I would say it was an A, overall.”

Review by
02/12/2017

“Progressive Heating & Air did a good job. They deserve an A+.”

Review by
02/12/2017

“The technician was nice and courteous. I'd give them an A+.”

Review by
02/12/2017

“Progressive does our maintenance. I'd give them an A+.”

Review by
02/12/2017

“There was nothing I disliked about them. They’re an A.”

Review by
02/12/2017

“An A+ for them.”

Review by
02/12/2017

“An A+ for them.”

Review by
02/12/2017

“They just did quality work. I'd give them an A+.”

Review by
02/12/2017

“Everything was OK. I'd give them a B.”

Review by
02/12/2017

“They'd get an A from me.”

Review by
02/12/2017

“They’re an A+ company.”

Review by
02/12/2017

“I'd give them an A+.”

Review by
02/12/2017

“I'd give them an A.”

Review by
02/12/2017

“They really saved my life and my family’s life. They found a problem in my attic. We had to call them for a leak in our attic, and we didn't know it, but we were having some issues. My kids were having issues with headaches. They came to fix the problem and when they went up in the attack they saw that some pipes were broken or a part that should have been together, but they were the only ones in the attic before that, so I actually think they caused the problem, but when they came back to fix a problem and they found that and fixed it and really saved our lives in the end. I'd give them an A.”

Review by
02/12/2017

“They do work on my A/C. They're on time. Their technicians are well-trained and courteous. Afterwards, they clean up. They do the business right. I used them in my former house. I've had a very positive, A+ experience with Progressive over the years. I feel very confident with them. I trust them, and they've been fair to me and do good work. I can't ask for more. They know what they're doing, and I've just real pleased with them. I would recommend them to anybody that asked.”

Review by
02/12/2017

“The technician was very helpful. He probably went above and beyond what he had to do early for my protection. The woman I spoke to in the middle of the night was very helpful and gave me a good suggestion on how to get a temporary fix until the service tech could come out. For this one interaction, I'd give them an A+.”

Review by
02/12/2017

“It's definitely been positive. I just like the service. I also like the characters and the personalities of the guys. They were really respectful. They were just always on time and worked hard. They always let me know what's going on and the progress they've made daily. It was a pleasant experience. Definitely an A+. Most definitely.”

Review by
02/12/2017

“The Progressive technician was clean, orderly, and precise in what he was doing. He put on some booties to protect my floor and my house. He was respectful, timely, and did a job very rapidly. I'd give them an A+.”

Review by
02/12/2017

“They were pretty good. It took a day longer than I thought it would, but they were clean around the house and didn’t leave a mess. It was pretty good service. I’d give them a solid A. I'd probably recommend them.”

Review by
02/12/2017

“It was very positive. I like the work ethic and what they've done. They clean up after themselves. Everything was professional. They’ve done great work for us. Not a problem with them. Progressive Heating & Air deserves an A+.”

Review by
02/12/2017

“They do a great job. I thought that their technician was very professional, friendly, and thorough. They did a great follow-up. They were just and gave a fair price, so I think they do a good job. I'd give them an A.”

Review by
02/12/2017

“They installed the furnace for us and duct work. They did a really good job. The work they did decreased our bill quite a bit, so I'm very satisfied. I'd give them an A+.”

Review by
02/12/2017

“We have one unit with Progressive Heating and Air. I'd give them an A+. They were good. We had things that needed to be replaced, and somebody came in and did a good job.”

Review by
02/12/2017

“I’ve been using them for over 2 years. I like everything; I wouldn't be using them if I didn't. They're great. Greg is a nice guy, and he's got great workers. I trust them all. I would recommend them.”

Review by
02/12/2017

“I had a great experience with them. They're just always very courteous. They follow up. I have a service contract with them and they call me to remind me that I need things inspected. I really don't have anything but positive things to say. I'd give them an A+.”

Review by
02/12/2017

“I'd like to say that the gentleman that came back to do the follow-up work as far as come back for the seasonal check-up and maintenance was exceptionally nice, very qualified, and I would request him every time they send someone out. I'd give them an A+.”

Review by
02/12/2017

“The second time was in the middle. I wasn't here, but my wife said the gentleman just went upstairs and sat upstairs and she didn't hear anything or move anything and he just came down and went. I'd give them a C+ because they did nothing.”

Review by
02/12/2017

“Progressive Heating & Air did a great job. They’re an A. They were very friendly. They told me exactly what they were doing and they did it efficiently. They were great with punctuality. I would recommend them to all my friends.”

Review by
02/12/2017

“Progressive worked on our unit. They've always been very good. The overall experience was very good, so I'd give them an A+.”

Review by
02/12/2017

“They showed up when they were supposed to and they did their work. I'd give them an A+. I already have recommended them.”

Review by
02/12/2017

“They were very professional, but very friendly, too. They put in a whole new system for us. I'd have to give them an A+.”

Review by
02/12/2017

“I like everything about Progressive Heating & Air. They're professional. They're good. They did everything right. Overall, an A+.”

Review by
02/12/2017

“They're thorough and clean. They don't mess up your house. They’re definitely an A+ in my book. I already have recommended them.”

Review by
02/12/2017

“They just seem like they knew what they were doing, and they were very professional. I'll give them an A. I'd recommend them.”

Review by
02/12/2017

“Progressive Heating & Air does work for me twice a year. I'd probably give them about an A-. I have recommended them.”

Review by
02/12/2017

“They're thorough. I felt like they were thorough. They replaced a new and then maintenance, also. I'd give them an A.”

Review by
02/12/2017

“The experience is always positive. Nothing in particular I liked or disliked about them. I'd give them an A+.”

Review by
02/12/2017

“They were very thorough and cleaned up afterwards. They just did a really good job. I'll give them an A.”

Review by
02/12/2017

“They were real professional and they did a good job. I'd give them an A+. I was real pleased with them.”

Review by
02/12/2017

“They're great. The customer service we have received has been fantastic. I'd give them an A.”

Review by
02/12/2017

“They're just very thorough and explained everything to us. Very efficient. I'd give it an A.”

Review by
02/12/2017

“I would say it was just what we expected, and they were pleasant to work with. I'd say A.”

Review by
02/12/2017

“They're fine. It was a great experience. Progressive Heating & Air is always great.”

Review by
02/12/2017

“It was generally positive. The tech was courteous and on time. I'd give them an A.”

Review by
02/12/2017

“They're very good with customer care, and they show up on time. They earned an A+.”

Review by
02/12/2017

“They were quick and did a great job. Everything works great. I'd give them an A+.”

Review by
02/12/2017

“The technician was just very courteous. He knew what he was doing. They’re an A.”

Review by
02/12/2017

“They had to come back several times because of a zone issue. I'd give them a B+.”

Review by
02/12/2017

“They were on time. They did what they said. The technician seemed to know what he was doing. They’re an A. I already recommended them.”

Review by
02/12/2017

“The Progressive technician was very courteous and did his job the way he's supposed to, and we haven't had a problem. I'd give them an A+.”

Review by
02/12/2017

“We used Progressive. It was nothing but positive. They came out quickly, and we were pleased with the service they gave us. I'd give them an A.”

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