Progressive Heating & Air Conditioning
7th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 326 Surveys
Our Certification Process
Best Pick Guaranteed
Verified License(s)
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Verified Workers' Comp
7th year as a Best Pick Call
"Since Progressive Heating & Air's inception in 1994, we have maintained a high standard of customer service. We believe in treating everyone fairly—customers, employees, and nonprofit partners—and we always will."

Greg Wallace | Owner
Company Information
Services Offered
Progressive Heating & Air offers maintenance, repair, and replacement of HVAC systems and repair and replacement of ventilation ducts and other indoor air quality products for residential and commercial customers. The company also installs insulation, performs duct cleaning, and offers green products, such as tankless water heaters, high-efficiency HVAC systems, and geothermal heating equipment.
Warranty
Progressive offers a two-year labor warranty on repairs and installations.
Company History
The company was started in 1994.
Distinctions
Progressive is a Carrier Factory Authorized Dealer and a Carrier President's Award winner. The company received the National Comfort Institute's 2018 Contractor of the Year award and The Newnan-Coweta Chamber and SouthTowne Motors 2013 Small Business of the Year award. Progressive is also a member of the Newnan-Coweta and Fayette Chambers of Commerce.
Licenses
CN006739
Areas Served
Fairburn, Fayetteville, Newnan, Peachtree City
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I never had a problem. They're good people. We had maintenance and repair done. I would give them an A. Whenever I need them, they show up and help us out. We've been using them for fifteen years, maybe more. Their customer service is fine, excellent. Everything is fine from my side. They're the best I ever had.”

“They are a good company. I've never had any problems with them. They did my heating and air conditioning unit. We had them for years. They put in the air conditioning unit, and the heat pump system in for me. They also put in duct work for me. They also put in water heaters for me. I'd give them the highest rating. I couldn't ask for any better for customer service. The quality was excellent. I've never had any complaints about them. Anytime they went in there, they cleaned up whatever they did, and it looked like it was before it went in. The people that came out were qualified one hundred percent. Everybody's that's asked about them, I've recommended them.”

“I've used them for years. Progressive Heating and Air were good. They're reliable and I like to use them. They've done replacement, repair and maintenance. They've done an excellent job. They're an A+. I don't have any issues.”

“They came and gave a tune up. This was the first time we've used them. Overall, I would give them an A+. The quality of work was great.”

“They set up my whole new air conditioning and heating system, ripped out all the old stuff, put in all new ducting everywhere, and added some vents. They got me set up with a system that actually cools the house down a lot better. Progressive Heating and Air was very reliable. They come out and do maintenance every six months or so just to check things out. They just have done a great job. I've been using them for a couple of years. I think two or three years ago we got a new air conditioning system, about two years ago. I would give them an A+. They were clean. They cleaned up all of their stuff. They seemed to know what they were doing.”

“They've been doing work for me for many years. I love them! They come all of the time. They've been coming here for fifteen years. Whenever I need them, they come. I'd give them an A. I love them. We've had them for a bazillion years at two houses. I'd absolutely recommend them.”

“I've always had a positive experience with them. I've been with them for years. I've never had a negative experience. They're a good company. They mainly worked on my heating and air. I'd give them the best grade.”

“I always have a positive experience with them. The kindness and concern of their people makes my experiences positive. The last thing they did was preventative maintenance and that's always satisfactory. I'd give them an A+ overall. It always works when they finish.”

“They were prompt and came on time and completed everything I needed them to complete. They did a service on two of my air conditioning units. Overall, I would give them an A+.”

“They're a local company. The owner is easy to work with. I'd give them an A+. They had to replace some coils in our unit.”

“They installed a new system in my brand-new house. I'd give them an A+ overall.”

“They installed our new air conditioning unit. They're courteous and prompt and always come when you call them. I've used them for years. I'd give them an A+.”

“They did what they said they'd do. They did a new heating and air system. This was my first time using them. Overall, I would give them an A+. They were all very good.”

“They arrived on time, and they fixed our problem. We had no other problems. They replaced a motor in one of our systems. Overall, I'd give them an A.”

“We liked their professionalism and their quick response. They've done a lot of things for us. They do an ongoing maintenance contract. They've replaced whole units for us. Currently, we're thinking about replacing an entire unit. They do a lot of things. We've been using them for about a year and a half. They absolutely deserve an A. I would definitely be likely to recommend them.”

“I liked everything. They were very nice, very professional. I would give them an A. They were good. I would recommend them.”

“I liked them. They came and they did their job, what they were supposed to do. They did maintenance. I'm not sure whether they repaired anything or not because I've used them for several years. They changed the filter for me. Their customer service is fine. They were there on time. I would recommend them.”

“You're inside and they're outside and they do the job. Everything is fine. We had a coil to go bad. Their diagnosis of it was exactly the same as a friend of ours in heating and air. Because the guy who does the heating and air is our business, we let him do it. It was good to know that their diagnosis was exactly the same as his. I've never had any problems with them, so I'd give them a top grade. I would certainly recommend them.”

“They replaced the sump pump. I'd give them an A. It all works good. Their customer service is good.”

“They've always been good. They put in our heating and air system. Whenever we've had a problem, they've been really quick to solve it. They're very accommodating and anytime I call the office, they're very courteous. Progressive Heating and Air works around my schedule to have my yearly service work done. I'd give them an A overall.”

“I've used them exclusively since I've moved to Newnan, and I'm very happy with them. They just did regular maintenance on my heating and air system. I'd give them an A. I've been very pleased with them.”

“They were courteous, kind. They give you explanations for what they're doing. They did maintenance and estimations. Overall, I would give them an A.”

“I love Progressive. They do excellent work. They're super-duper awesome, and I love them. I would recommend them.”

“It was definitely a positive experience. The guys that come out to look at the furnace are wonderful. I'd give them an A+.”

“The technician that came to do the follow-up work, seasonal check-up, and maintenance was exceptionally nice and very qualified. I'd give Progressive an A+.”

“They're great. The customer service we've received has been fantastic. I'd give them an A.”

“They were really professional, and they did a good job. I'd give them an A+. I was really pleased with them.”

“Progressive Heating & Air is always very thorough and courteous—that's why I use them. They're A+.”

“There was nothing I disliked about them. They're an A.”

“They were friendly. I'd give them an A+. It's working.”

“It was very positive. There was a problem with the equipment. It was the manufacturer's part, and they came back out and did it a number of times and it was a difficult thing to isolate and they kept at it and actually even though it came up first for- while it was still under warranty they finally found it out of warranty. There was no- sometimes they'll say, 'Hey. It was out of warranty,' but it's a good experience all the way. Overall, I'd have to do an A+.”

“They're just very courteous and seem to follow a certain protocol so everything is consistent. They're an A+.”

“They're a good company. I'd give them an A+.”

“They were just real nice and everything and knowledgeable and if I had to ask them something they had the answer for it. I'd give them an A+.”

“I like the fact that Progressive Heating & Air show up exactly when they say they're going to, and they perform the work that they've been hired to do. I'd give them an A+. They did what they said they were going to do. The quality of work has been very good for me so far.”

“I had a problem and they came right out that day and fixed it. They came right out. They're an A+. I have already recommended them.”

“The Progressive technician was clean, orderly, and precise in what he was doing. He put on some booties to protect my floor and my house. He was respectful, timely, and did a job very rapidly. I'd give them an A+.”

“They showed up when they were supposed to and they did their work. I'd give them an A+. I already have recommended them.”

“They were very professional, but very friendly, too. They put in a whole new system for us. I'd have to give them an A+.”

“It was very positive. I like the work ethic and what they've done. They clean up after themselves. Everything was professional. They've done great work for us. Not a problem with them. Progressive Heating & Air deserves an A+.”

“They're thorough and clean. They don't mess up your house. They're definitely an A+ in my book. I already have recommended them.”

“I'd give them an A+.”

“I like everything about Progressive Heating & Air. They're professional. They're good. They did everything right. Overall, an A+.”

“The technician was nice and courteous. I'd give them an A+.”

“They're very good with customer care, and they show up on time. They earned an A+.”

“An A+ for them.”

“We have a maintenance agreement with them. I think that they are a very competent company. Their personnel is very friendly—I just like them. They deserve an A+.”

“Progressive worked on our unit. They've always been very good. The overall experience was very good, so I'd give them an A+.”

“The experience is always positive. Nothing in particular I liked or disliked about them. I'd give them an A+.”

“The technician was very helpful. He probably went above and beyond what he had to do early for my protection. The woman I spoke to in the middle of the night was very helpful and gave me a good suggestion on how to get a temporary fix until the service tech could come out. For this one interaction, I'd give them an A+.”

“Progressive does our maintenance. I'd give them an A+.”

“I had a great experience with them. They're just always very courteous. They follow up. I have a service contract with them and they call me to remind me that I need things inspected. I really don't have anything but positive things to say. I'd give them an A+.”

“They were quick and did a great job. Everything works great. I'd give them an A+.”

“They just did quality work. I'd give them an A+.”

“Progressive Heating & Air was really professional. I'd give them an A+.”

“It's definitely been positive. I just like the service. I also like the characters and the personalities of the guys. They were really respectful. They were just always on time and worked hard. They always let me know what's going on and the progress they've made daily. It was a pleasant experience. Definitely an A+. Most definitely.”

“I'd give them an A+.”

“The Progressive technician was very courteous and did his job the way he's supposed to, and we haven't had a problem. I'd give them an A+.”

“They're an A+ company.”

“They were great. The technician is polite. He comes in, he's quick, and he's clean. Everything is good. I would give it an A+. I would recommend them.”

“Progressive Heating & Air did a good job. They deserve an A+.”

“They worked on the electrical panel outside. It had gotten loose somehow, and they fixed it and did a great job. I had no complaints about their work. I would recommend Progressive Heating & Air.”

“They did a good job and were on time. The service was good. They didn't leave a big mess, and everything's working great. They get an A from me.”

“No complaints about their work.”

“I have the same guy that comes to do my maintenance, a maintenance contract, and he's really good. He's really clean and efficient. I'd give them an A.”

“They're thorough. I felt like they were thorough. They replaced a new and then maintenance, also. I'd give them an A.”

“They were on time. They did what they said. The technician seemed to know what he was doing. They're an A. I already recommended them.”

“Progressive Heating & Air does work for me twice a year. I'd probably give them about an A-. I have recommended them.”

“I always get them, because I like them and trust them. They've always been good, on time, courteous, and thorough. I'd give them 5 stars. I would recommend them.”

“Progressive Heating & Air did a great job. They're an A. They were very friendly. They told me exactly what they were doing and they did it efficiently. They were great with punctuality. I would recommend them to all my friends.”

“I would say it was just what we expected, and they were pleasant to work with. I'd say A.”

“They're just very thorough and explained everything to us. Very efficient. I'd give it an A.”

“It was fine. It was done quick. I'd say they're an A. They did great.”

“The technician was just very courteous. He knew what he was doing. They're an A.”

“I've been using them for over 20 years. I like everything; I wouldn't be using them if I didn't. They're great. Greg is a nice guy, and he's got great workers. I trust them all. I would recommend them.”

“They were very thorough and cleaned up afterwards. They just did a really good job. I'll give them an A.”

“They'd get an A from me.”

“They're fine. It was a great experience. Progressive Heating & Air is always great.”

“It was generally positive. The tech was courteous and on time. I'd give them an A.”

“We used Progressive. It was nothing but positive. They came out quickly, and we were pleased with the service they gave us. I'd give them an A.”

“They were pretty good. It took a day longer than I thought it would, but they were clean around the house and didn't leave a mess. It was pretty good service. I'd give them a solid A. I'd probably recommend them.”

“They really saved my life and my family's life. They found a problem in my attic. We had to call them for a leak in our attic, and we didn't know it, but we were having some issues. My kids were having issues with headaches. They came to fix the problem and when they went up in the attack they saw that some pipes were broken or a part that should have been together, but they were the only ones in the attic before that, so I actually think they caused the problem, but when they came back to fix a problem and they found that and fixed it and really saved our lives in the end. I'd give them an A.”

“They just seem like they knew what they were doing, and they were very professional. I'll give them an A. I'd recommend them.”

“I think everything was just fine. I would say it was an A, overall.”

“I'd give them an A.”

“It's just very thorough and very personal. I tell Progressive if there's something specific that they need to look at, and they do it. They've just always done a really excellent job of maintaining my air and heat systems. I have them do regular maintenance on it twice a year. When I had the air conditioning, a part broke in it, and I called them up. Due to the fact that I have the annual contract with them, they came out immediately and repaired it. I would give them an A grade.”

“They were very prompt and were able to work within our budget and guide us to fit what was best for our home. We got a new HVAC unit. I chose them because I live in a community that they do business in. I'd give them an A.”

“Progressive was wonderful. They came out really quick and were on time. They do a good job, and everybody's nice. I got a new unit. They had come out once before to do service for me. I'd give them an A.”

“The technician that they sent out here was very informative and personable. The customer service was top-notch. They did the annual checkup of my heating system, and it's the first time I've used them here—it was pretty good. I just bought this house, and they had done the annual service on the air conditioning and heating engine here, so I just decided I would try them and see if I liked them, and if everything was good, I'd just continue to use them. They earned an A rating. They did great quality work, and I'm very satisfied with the service. They were prompt, were courteous, and didn't wreck my house when they were doing the service.”

“One thing I like is that it seems like I always get the same lady when I call on the phone. I like having someone familiar that I feel like I make a relationship with. I'm sure they don't remember, but they make you feel like they do, having the same lady to talk to each time. The last time they came out was because lightning hit our house, and it fried our downstairs outside unit. They came through and checked everything to see how far along the damage was done, and I felt like I could trust them. They could have sold us more than we needed, but they didn't. We had a problem back during an ice storm, and they showed up. We did not have a contract with them to come regularly at that time, but during this ice storm, when nobody could get in or out, our lower unit quit working. They had trouble figuring it out, but they would not leave until they called their most experienced guy. There was a yellow jacket in the vent of the gas furnace, and that was all that was wrong. They just blew this mist out. They just didn't give up, and when they couldn't figure it out, they kept calling someone else to come check it. They've always been A+ for us. We have carpets, and they were so good at taking off their shoes coming in and putting on the paper covers to not track anything in when it's nasty outside—they're just considerate of your home. We've got a credit with them. Something was fried, and the guy didn't have exactly what he needed, but it was still functioning. He put it on our receipt, so the next time they come out for a regular checkup, they're to replace a certain part.”

“Positive is all it's ever been. Their response is fast. They're always willing to do what you ask, and they make other suggestions if they think it's better. They've replaced some ductwork and put in two air conditioners for me. I've been using them for the last 15 years, and they're the only people we use. I'll give them an A.”

“Progressive does work for me. They're friendly and easy to deal with—no problems. They service the heat and air and they've fixed a part that was broken. Then we got a contract with them to come out. We chose them because they were in the Best Pick Reports book. I'd grade them as an A.”

“It's been a while since we did the work, but it was positive. It was back in the summer, and I liked their responsiveness. I think they did maintenance for me. In the past, they've done regular maintenance, but right now, I'm not on the plan. I would give them an A rating.”

“When I call for an appointment, I don't have to wait a long time. They're fast, informative, and professional when they come by. They do maintenance twice a year on the contract for the air conditioning and the furnace. I think my father had always done business with them, and we moved into his home, so we just took over who he was using. We were happy, so we retained them. Based on that, I'd have to give them an A; I haven't had any complaints yet.”

“They were on time, and they made a call prior to servicing us to make sure about the appointment time and all that. They did what they had promised. It was routine maintenance on my air conditioning unit. They get an A rating from me.”

“Progressive is just good at what they do. They do regular maintenance on the heating and air for me. I've been doing business with them for 30 years. I'd give them an A.”

“I think they're a good company. The people on the phone are helpful and nice, and they schedule appointments quickly. When they show up, they repair what I need repaired. I've used them for 20 years, so they've done a little bit of everything for me. Last week, they replaced a bad thermostat. They were a referral from a friend. I'd grade them an A.”

“Progressive Heating & Air Conditioning was fine. It was great. That's the first time I'd ever used them. He was very knowledgeable, I thought, and very nice. They installed something. Somebody recommended them. I'd give them an A grade.”

“It was very good. They were very prompt, and they responded to all my telephone calls very promptly. They did the job very quickly, and I was very satisfied with the work. They put in a whole new air conditioning and heating system—completely new. So far, I would give them an A rating.”

“They stuck with what they were doing until the job was complete. They did a complete unit and everything. I'd give them an A.”