E. Smith Heating & Air Conditioning, Inc.
17th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

E. Smith Heating & Air Conditioning, Inc. has received 4.8 out of 5 stars based on 118 customer surveys.
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13
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17th year as a Best Pick Call
"'Providing Quality Service since 1962' is more than our motto, it defines everything we do for our customers. Our team of dedicated professionals goes the extra mile to satisfy every customer every time."

Barry Abernathy | President
Company Information
Services Offered
E. Smith specializes in residential and commercial installations, service, and repairs. The company offers service agreement plans and financing.
Warranty
E. Smith provides manufacturer warranty certificates and extended labor warranties.
Company History
The family-owned-and-operated company was founded in 1962. The mayor of Marietta presented E. Smith with the key to the city in 2012 for 50 years of service to the community.
Distinctions
E. Smith is a Carrier Factory Authorized Dealer and a member of the Carrier Dealer Hall of Fame, the Conditioned Air Association of Georgia, and the Cobb Heating Association. Barry Abernathy is a two-time Conditioned Air Association of Georgia Contractor of the Year, and the company won the Carrier President's Award in 2008, 2011, and 2017.
Employee Information
All lead technicians are NATE certified.
Areas Served
Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
964 Industrial Park Drive
Marietta, GA 30062
Hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
CN006054

Compiled Score:

E. Smith Heating & Air Conditioning, Inc. has received 4.8 out of 5 stars based on 118 customer surveys.
5
101
4
13
3
4
2
0
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/25/2019

“They do what they say they will do.”

Review by
09/15/2019

“Despite the need for the employee having to come back out, he was honest about what caused the problem and was prompt in correcting it. Hopefully, it's a learning experience that helps him out as he continues in his career.”

Review by
09/14/2019

No review comments provided

Review by
09/03/2019

“E. Smith Heating & Air Conditioning, Inc. was great to deal with.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“The technician that came to my house was very good.”

Review by
09/03/2019

“I have done business with E. Smith over the years and I have not been disappointed. I have always thought of the company as A-1!”

Review by
09/03/2019

“E. Smith Heating & Air Conditioning is an excellent company. I have used them for years and I'm always pleased with their work.”

Review by
08/28/2019

“I'm very happy with E.Smith Heating & Air Conditioning.”

Review by
08/13/2019

“I do not remember any names.”

Review by
08/13/2019

“Prompt, efficient, and effective.”

Review by
08/13/2019

“We have used them almost thirty years and have always been happy with their service.”

Review by
08/13/2019

“Timely, excellent and professional service.”

Review by
08/13/2019

No review comments provided

Review by
08/13/2019

“The air conditioning has continued to work through summer, so that's good.”

Review by
08/10/2019

“They don't have to make Ryan do the work, as he's been promoted past residential, but they send him out to our house anyways because we like him. I think that's going above and beyond for service.”

Review by
08/10/2019

No review comments provided

Review by
08/06/2019

No review comments provided

Review by
08/05/2019

No review comments provided

Review by
07/31/2019

No review comments provided

Review by
07/29/2019

“The way he explained the process and when to call back was important. They are waiting to do the troubleshooting until it gets cooler since they will have to shut down the system for 24 to 48hrs. They looked at what was best for me.”

Review by
07/29/2019

No review comments provided

Review by
07/28/2019

No review comments provided

Review by
07/28/2019

No review comments provided

Review by
07/24/2019

“We were happy with the customer service.”

Review by
07/24/2019

“Prompt and professional service”

Review by
07/23/2019

“The tech here did not seem to know his job, was here much longer then necessary.”

Review by
07/23/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

“Thanks for taking care of my tenants You guys also take care of my 4651 Spotted pony circle, A worth games 30101 yesterday They are very happy”

Review by
07/22/2019

“Good service for many years”

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/21/2019

“All service technicians have been great”

Review by
07/20/2019

“I use to have the same technician with each service call. I do not get the same one now but I am very satisfied with whoever comes out.”

Review by
07/20/2019

“Their service people are professional and clean. They do a great job.”

Review by
07/20/2019

No review comments provided

Review by
07/20/2019

“They were really thorough and were good at explaining what was going on. I was thankful for that.”

Review by
07/19/2019

“I would like to recognize Earl, Henry, and Tsuan for their exceptional service.”

Review by
07/19/2019

“The person who did the job was very good.”

Review by
07/19/2019

“They are always reliable. They are a company that was referred to me by one of my friends and I have been very pleased.”

Review by
07/18/2019

“Yes but can't remember his name.”

Review by
07/18/2019

“They fixed my upstairs air conditioning so I could sleep upstairs again.”

Review by
07/18/2019

No review comments provided

Review by
07/18/2019

“I am absolutely pleased with them. Their service is excellent! I've never had anything otherwise.”

Review by
07/18/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
10/02/2018

“They exceeded my expectations with their prompt appointment.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“They exceeded in all areas that they promised.”

Review by
10/02/2018

“The performance of the equipment has been great.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“They did the annual maintenance.”

Review by
10/02/2018

No review comments provided

Review by
09/30/2018

No review comments provided

Review by
09/26/2018

“Earl was helpful in the selection process. Nona is wonderful to work with, she is very professional and helpful. Hannah is always friendly. Alan and Shawn did our installation, they were professional and courteous.”

Review by
09/25/2018

No review comments provided

Review by
09/25/2018

No review comments provided

Review by
09/25/2018

“Two service men came to my house to resolve the problem. Their names were Josh and Allen. They arrived at the agreed upon time, were very professional, identified and solved my problem. We had to have an evaporator coil replaced and though it was an expensive part, the pricing was in line with other suppliers and the quality of service we received was excellent. Now if the part remains trouble free for as long as I hope, we will be really happy.”

Review by
09/23/2018

No review comments provided

Review by
09/22/2018

“I was satisfied with their promptness and that they just went about their job.”

Review by
09/22/2018

“I would like to recognize the last person that came and serviced my house.”

Review by
09/22/2018

“I was satisfied with their knowledge, scheduling convenience and workmanship.”

Review by
09/22/2018

“I would like to recognize everyone we dealt with, because they were all great.”

Review by
09/22/2018

“I am never unhappy with E. Smith Heating & Air Conditioning, Inc.”

Review by
09/22/2018

No review comments provided

Review by
09/21/2018

“I appreciate that the workman kept my house clean by putting booties on.”

Review by
09/20/2018

“I would like to recognize not the guy who came last time but the one before that. I can not remember his name but this guy explained something to me that as long as I have had this unit I was totally unaware of it. Everyone who has been her had never explained that to me and it was like a light bulb moment. The information was very beneficial and very helpful to me. He was awesome.”

Review by
09/20/2018

“Yes, a Korean man who had been with you only 4 months but seemed to be competent and certainly honest. He found a roach in a part that stopped the unit from working. He could have charged me $200 plus labor and I wouldn't have known the difference. Says a lot about your firm.”

Review by
12/16/2017

“They were the least expensive, they delivered on time and had a great follow-up. They were installing a new HVAC system for me. I would grade them A.”

Review by
12/16/2017

“They did quality work, we have a contract with them for year-round service, so I have them come out and check some things. I would grade them an A+.”

Review by
12/16/2017

“They were great and really professional. We like just their professionalism. They installed a new air conditioner. Their quality of work was excellent.”

Review by
12/16/2017

“They were great.”

Review by
12/16/2017

“It was good—he can explain everything to me, basically he was a good guy. I would recommend him. They did a good job. He changed something for me. I would grade them an A+. I would recommend them number one.”

Review by
12/16/2017

“I felt confident of the employees that they knew what they were doing, and they treated me with respect. They did maintenance on the furnace. I would grade them an A. It was fine, I didn't have any problems with it. I would have had them again this year. I did have an appointment with them, but I had to cancel it because the cold weather came in sooner than I thought. And they weren't available to come earlier, I had to go with another company, that's the only reason.”

Review by
12/16/2017

“They are very friendly, very efficient, and do the work very well. We have a service contract so they have checked our air conditioner and heater, changing the filters, and even washed out the air conditioner the first time. We have been using them over a year now. They are excellent. Their customer service is wonderful, they are excellent people. They are always on time. I would recommend them to anybody. I've recommended them to my neighbors next door.”

Review by
12/16/2017

“We've used E. Smith for years. They are always there when you need them, they show up on time, and they always are great to work with. They are just great people. They've been our service provider for years, they've replaced a system. I would grade them an A+. I would absolutely recommend them.”

Review by
12/16/2017

“I used E. Smith Heating and Air. The technicians seemed to be thorough, everything worked out, and they didn't try to upsell me anything. They were just doing a semiannual check on the heating system. I have been using them a year and a half. I would rate them an A.”

Review by
12/13/2017

“They always do a good job, they come out every year. I've been using them for years. Well, they are pretty prompt, when they say they are going to be here, and they know what they are doing. They put in a new heating and air conditioning system for me. In the spring they check the air conditioning, and in the fall they check the heater to make sure they are running OK. I would give them an A.”

Review by
12/13/2017

“They are just super friendly, always on time. They call to remind you, ‘Hey you got an appointment.’ They don't treat you like an idiot when you ask questions, overall a great company. They maintain my heating and air system. I have been using them for four years. I would rate them an A+. I have recommended them and will continue to recommend them.”

Review by
12/13/2017

“Well, we use them all the time, so we are very happy with them. We've bought air conditioners from them, and we've had them repair. We have a maintenance twice a year program. I would grade them an A+. I would be extremely likely to recommend them.”

Review by
12/13/2017

“They were fantastic. They were fast, efficient, and got the job done right the first time. They were knowledgeable in their field—great to work with. They do repair and service and maintenance. I would grade E. Smith an A+.”

Review by
12/13/2017

“It went well. They were prompt, thorough, and finished everything they were supposed to do. I would give them an A+. They addressed an issue with my HVAC system. I would likely recommend them.”

Review by
12/13/2017

“I had a positive experience with E. Smith.”

Review by
12/13/2017

“We've used them, and they are very good. They return your calls, they are not trying to upsell you on products. They worked on our AC and heating unit. I would grade them an A.”

Review by
12/13/2017

“I was getting a maintenance contract, and it was fine. The first experience wasn't good, but the second one was very good. I would grade them a B. It was just a maintenance contract. The first one was not good, but the second one was great. They were very punctual.”

Review by
11/16/2016

“They came out there and did like a little tune up on my A/C. I mean it was convenient. They came on time and fit around my schedule. I'd rate them as an A.”

Review by
11/05/2016

“the company reviewed is actually Estes. E. Smith did not do the work.”

Review by
11/05/2016

“They put in the secondary essential air conditioning unit outside and a replacement. They were accurate, quick, and when they said they would be here, they were here. I'd give them an A grade.”

Review by
11/05/2016

“We had a whole new unit, heating and air. They actually did something wrong with our upstairs and they came out several times to fix that and took the service charge off. I'd give them an A rating.”

Review by
11/05/2016

“They  came when they said they would. They did a good job and we haven't had any problems with their service. Well they replaced air conditioners and do our routine maintenance. They deserve an A.”

Review by
11/05/2016

“It  was checking out a problem we had with the air conditioning. They had to recharge it. The technician was really good about answering questions. I'd give them an A grade.”

Review by
11/05/2016

“They were very good. They did general maintenance. My system had to have the motor replaced. E. Smith fixed it for me, so I use them from now on. I'd give them an A rating.”

Review by
11/05/2016

“It was an annual service. We've got four units, and they did all four. They were prompt, they were good prices, and their folks seemed pretty knowledgeable about what they were doing. They communicated that well. Right now, I'd give them an A.”

Review by
11/05/2016

“It  was the service. The guy was great, pleasant to deal with, and told me about a contract I bought for a year to keep the service up. He said that he would come back or someone would come back to check the furnace out sometime this winter. I'd definitely give them an A rating.”

Review by
11/05/2016

“They worked on our furnace and our heat pump. He did work on two furnaces and a heat pump. He seemed to know what he was doing. He fixed the air conditioner and he changed the filters. He fixed what he needed to fix. We signed a contract with them. I would give them an A. As a matter of fact, I'm going to use him for the other house we bought.”

Review by
11/05/2016

“They did a general inspection. He was quick and clean. He seemed to know what he was doing. He did an inspection of the air conditioning unit and everything looked fine. He cleaned it up and he explained to me about their twice a year service, which I went along with, and I haven't had the heating part done yet. I'd give them an A+ grade.”

Review by
11/05/2016

“I'm  very happy with their service. Really experienced technicians and really nice people. Both men who came out to the house were gentlemen, so nothing but good things to say about them. They do maintenance and checking things. I bought the house in April, so I wanted the HVAC and heating checked and they did that. I'd give them an A+. They were awesome. I already have recommended them to friends.”

Review by
11/05/2016

“They did the maintenance on my HVAC. They checked it out. We bought this house in July, so I wanted to make sure the heating and air were in good shape. I wasn't sure when it had been maintained, so they changed out the filters and checked everything out to my satisfaction. They were on time, very professional, answered all my questions, and told me what they were doing. They allowed me to be there when they were doing the work. I'd give them an A.”

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