E. Smith Heating & Air Conditioning, Inc.
18th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

E. Smith Heating & Air Conditioning, Inc. has received 4.8 out of 5 stars based on 120 customer surveys conducted through GuildQuality.
5
103
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12
3
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18th year as a Best Pick Call
"'Providing Quality Service since 1962' is more than our motto, it defines everything we do for our customers. Our team of dedicated professionals goes the extra mile to satisfy every customer every time."

Barry Abernathy | President
Company Information
Services Offered
E. Smith specializes in residential and commercial installations, service, and repairs. The company offers service agreement plans and financing.
Warranty
E. Smith provides manufacturer warranty certificates and extended labor warranties.
Company History
The family-owned-and-operated company was founded in 1962. The mayor of Marietta presented E. Smith with the key to the city in 2012 for 50 years of service to the community.
Distinctions
E. Smith is a Carrier Factory Authorized Dealer and a member of the Carrier Dealer Hall of Fame, the Conditioned Air Association of Georgia, and the Cobb Heating Association. Barry Abernathy is a two-time Conditioned Air Association of Georgia Contractor of the Year, and the company won the Carrier President's Award in 2008, 2011, and 2017.
Employee Information
All lead technicians are NATE certified.
Areas Served
Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
964 Industrial Park Drive
Marietta, GA 30062
Hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
Licenses
CN006054

Compiled Score:

E. Smith Heating & Air Conditioning, Inc. has received 4.8 out of 5 stars based on 120 customer surveys conducted through GuildQuality.
5
103
4
12
3
4
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/31/2020

“All of them”

Review by
10/30/2020

“They've always been professional and they don't take all day. They're in and out and they give me suggestions about what I need to do in the future.”

Review by
10/30/2020

“E. Smith Heating & Air Conditioning, Inc. is very reliable and easy to interact with.”

Review by
10/30/2020

“They were courteous and nice, this exceeded my expectations.”

Review by
10/30/2020

“E. Smith Heating & Air Conditioning were punctual and knowledgeable.”

Review by
10/30/2020

“I would like to recognize every service technician that has ever been to our home for their exceptional services!”

Review by
10/30/2020

“They've all been professional and courteous. Most of the people I've talked with have been installers, but even the office people are all professional too when you call in with questions about the service contract. I'd say they're all great to deal with.”

Review by
10/30/2020

No review comments provided

Review by
10/30/2020

No review comments provided

Review by
10/30/2020

No review comments provided

Review by
10/30/2020

“Their service is professional and they are on time. The thing I like the most about this company is they won't rip you off. They come in and fix what needs to be fixed.”

Review by
10/30/2020

“I have already recommended them to friends.”

Review by
10/30/2020

“They are very professional and very polite.”

Review by
10/30/2020

No review comments provided

Review by
10/29/2020

No review comments provided

Review by
10/28/2020

“They did exactly what they said they were going to do and did it on time.”

Review by
10/28/2020

“Not sure why I am getting this survey as I have not had any work done recently. Have had E. Smith as a service contractor for many years and get my A/C and furnace serviced twice a year and have always been satisfied with their service.”

Review by
10/28/2020

“We have been pleased with all of their work!”

Review by
09/25/2019

“They do what they say they will do.”

Review by
09/15/2019

“Despite the need for the employee having to come back out, he was honest about what caused the problem and was prompt in correcting it. Hopefully, it's a learning experience that helps him out as he continues in his career.”

Review by
09/14/2019

No review comments provided

Review by
09/03/2019

“E. Smith Heating & Air Conditioning, Inc. was great to deal with.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“The technician that came to my house was very good.”

Review by
09/03/2019

“I have done business with E. Smith over the years and I have not been disappointed. I have always thought of the company as A-1!”

Review by
09/03/2019

“E. Smith Heating & Air Conditioning is an excellent company. I have used them for years and I'm always pleased with their work.”

Review by
08/28/2019

“I'm very happy with E.Smith Heating & Air Conditioning.”

Review by
08/13/2019

“I do not remember any names.”

Review by
08/13/2019

“Prompt, efficient, and effective.”

Review by
08/13/2019

“We have used them almost thirty years and have always been happy with their service.”

Review by
08/13/2019

“Timely, excellent and professional service.”

Review by
08/13/2019

No review comments provided

Review by
08/13/2019

“The air conditioning has continued to work through summer, so that's good.”

Review by
08/10/2019

“They don't have to make Ryan do the work, as he's been promoted past residential, but they send him out to our house anyways because we like him. I think that's going above and beyond for service.”

Review by
08/10/2019

No review comments provided

Review by
08/06/2019

No review comments provided

Review by
08/05/2019

No review comments provided

Review by
07/31/2019

No review comments provided

Review by
07/29/2019

“The way he explained the process and when to call back was important. They are waiting to do the troubleshooting until it gets cooler since they will have to shut down the system for 24 to 48hrs. They looked at what was best for me.”

Review by
07/29/2019

No review comments provided

Review by
07/28/2019

No review comments provided

Review by
07/28/2019

No review comments provided

Review by
07/24/2019

“We were happy with the customer service.”

Review by
07/24/2019

“Prompt and professional service”

Review by
07/23/2019

“The tech here did not seem to know his job, was here much longer then necessary.”

Review by
07/23/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

“Thanks for taking care of my tenants You guys also take care of my 4651 Spotted pony circle, A worth games 30101 yesterday They are very happy”

Review by
07/22/2019

“Good service for many years”

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/21/2019

“All service technicians have been great”

Review by
07/20/2019

“I use to have the same technician with each service call. I do not get the same one now but I am very satisfied with whoever comes out.”

Review by
07/20/2019

“Their service people are professional and clean. They do a great job.”

Review by
07/20/2019

No review comments provided

Review by
07/20/2019

“They were really thorough and were good at explaining what was going on. I was thankful for that.”

Review by
07/19/2019

“I would like to recognize Earl, Henry, and Tsuan for their exceptional service.”

Review by
07/19/2019

“The person who did the job was very good.”

Review by
07/19/2019

“They are always reliable. They are a company that was referred to me by one of my friends and I have been very pleased.”

Review by
07/18/2019

“Yes but can't remember his name.”

Review by
07/18/2019

“They fixed my upstairs air conditioning so I could sleep upstairs again.”

Review by
07/18/2019

No review comments provided

Review by
07/18/2019

“I am absolutely pleased with them. Their service is excellent! I've never had anything otherwise.”

Review by
07/18/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
10/02/2018

“They exceeded my expectations with their prompt appointment.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“They exceeded in all areas that they promised.”

Review by
10/02/2018

“The performance of the equipment has been great.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“They did the annual maintenance.”

Review by
10/02/2018

No review comments provided

Review by
09/30/2018

No review comments provided

Review by
09/26/2018

“Earl was helpful in the selection process. Nona is wonderful to work with, she is very professional and helpful. Hannah is always friendly. Alan and Shawn did our installation, they were professional and courteous.”

Review by
09/25/2018

No review comments provided

Review by
09/25/2018

No review comments provided

Review by
09/25/2018

“Two service men came to my house to resolve the problem. Their names were Josh and Allen. They arrived at the agreed upon time, were very professional, identified and solved my problem. We had to have an evaporator coil replaced and though it was an expensive part, the pricing was in line with other suppliers and the quality of service we received was excellent. Now if the part remains trouble free for as long as I hope, we will be really happy.”

Review by
09/23/2018

No review comments provided

Review by
09/22/2018

“I was satisfied with their promptness and that they just went about their job.”

Review by
09/22/2018

“I would like to recognize the last person that came and serviced my house.”

Review by
09/22/2018

“I was satisfied with their knowledge, scheduling convenience and workmanship.”

Review by
09/22/2018

“I would like to recognize everyone we dealt with, because they were all great.”

Review by
09/22/2018

“I am never unhappy with E. Smith Heating & Air Conditioning, Inc.”

Review by
09/22/2018

No review comments provided

Review by
09/21/2018

“I appreciate that the workman kept my house clean by putting booties on.”

Review by
09/20/2018

“I would like to recognize not the guy who came last time but the one before that. I can not remember his name but this guy explained something to me that as long as I have had this unit I was totally unaware of it. Everyone who has been her had never explained that to me and it was like a light bulb moment. The information was very beneficial and very helpful to me. He was awesome.”

Review by
09/20/2018

“Yes, a Korean man who had been with you only 4 months but seemed to be competent and certainly honest. He found a roach in a part that stopped the unit from working. He could have charged me $200 plus labor and I wouldn't have known the difference. Says a lot about your firm.”

Review by
12/16/2017

“They were the least expensive, they delivered on time and had a great follow-up. They were installing a new HVAC system for me. I would grade them A.”

Review by
12/16/2017

“They did quality work, we have a contract with them for year-round service, so I have them come out and check some things. I would grade them an A+.”

Review by
12/16/2017

“They were great and really professional. We like just their professionalism. They installed a new air conditioner. Their quality of work was excellent.”

Review by
12/16/2017

“They were great.”

Review by
12/16/2017

“It was good—he can explain everything to me, basically he was a good guy. I would recommend him. They did a good job. He changed something for me. I would grade them an A+. I would recommend them number one.”

Review by
12/16/2017

“I felt confident of the employees that they knew what they were doing, and they treated me with respect. They did maintenance on the furnace. I would grade them an A. It was fine, I didn't have any problems with it. I would have had them again this year. I did have an appointment with them, but I had to cancel it because the cold weather came in sooner than I thought. And they weren't available to come earlier, I had to go with another company, that's the only reason.”

Review by
12/16/2017

“They are very friendly, very efficient, and do the work very well. We have a service contract so they have checked our air conditioner and heater, changing the filters, and even washed out the air conditioner the first time. We have been using them over a year now. They are excellent. Their customer service is wonderful, they are excellent people. They are always on time. I would recommend them to anybody. I've recommended them to my neighbors next door.”

Review by
12/16/2017

“We've used E. Smith for years. They are always there when you need them, they show up on time, and they always are great to work with. They are just great people. They've been our service provider for years, they've replaced a system. I would grade them an A+. I would absolutely recommend them.”

Review by
12/16/2017

“I used E. Smith Heating and Air. The technicians seemed to be thorough, everything worked out, and they didn't try to upsell me anything. They were just doing a semiannual check on the heating system. I have been using them a year and a half. I would rate them an A.”

Review by
12/13/2017

“They always do a good job, they come out every year. I've been using them for years. Well, they are pretty prompt, when they say they are going to be here, and they know what they are doing. They put in a new heating and air conditioning system for me. In the spring they check the air conditioning, and in the fall they check the heater to make sure they are running OK. I would give them an A.”

Review by
12/13/2017

“They are just super friendly, always on time. They call to remind you, ‘Hey you got an appointment.’ They don't treat you like an idiot when you ask questions, overall a great company. They maintain my heating and air system. I have been using them for four years. I would rate them an A+. I have recommended them and will continue to recommend them.”

Review by
12/13/2017

“Well, we use them all the time, so we are very happy with them. We've bought air conditioners from them, and we've had them repair. We have a maintenance twice a year program. I would grade them an A+. I would be extremely likely to recommend them.”

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