E. Smith Heating & Air Conditioning, Inc.
16th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

E. Smith Heating & Air Conditioning, Inc. has received 4.9 out of 5 stars based on 129 customer surveys.
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16th year as a Best Pick Call
"'Providing Quality Service since 1962' is more than our motto, it defines everything we do for our customers. Our team of dedicated professionals goes the extra mile to satisfy every customer every time."

Barry Abernathy | President
Company Information
Services Offered
E. Smith specializes in residential and commercial installations, service, and repairs. The company offers service agreement plans and financing.
Warranty
E. Smith provides manufacturer warranty certificates and extended labor warranties.
Company History
The family-owned-and-operated company was founded in 1962. The mayor of Marietta presented E. Smith with the key to the city in 2012 for 50 years of service to the community.
Distinctions
E. Smith is a Carrier Factory Authorized Dealer and a member of the Carrier Dealer Hall of Fame, the Conditioned Air Association of Georgia, and the Cobb Heating Association. Barry Abernathy is a two-time Conditioned Air Association of Georgia Contractor of the Year, and the company won the Carrier President's Award in 2008 and 2011.
Employee Information
All lead technicians are NATE certified.
Areas Served
Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
964 Industrial Park Drive
Marietta, GA 30062
Hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
CN006054

Compiled Score:

E. Smith Heating & Air Conditioning, Inc. has received 4.9 out of 5 stars based on 129 customer surveys.
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8
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Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
12/16/2017

“I felt confident of the employees that they knew what they were doing, and they treated me with respect. They did maintenance on the furnace. I would grade them an A. It was fine, I didn't have any problems with it. I would have had them again this year. I did have an appointment with them, but I had to cancel it because the cold weather came in sooner than I thought. And they weren't available to come earlier, I had to go with another company, that's the only reason.”

Review by
12/16/2017

“They are very friendly, very efficient, and do the work very well. We have a service contract so they have checked our air conditioner and heater, changing the filters, and even washed out the air conditioner the first time. We have been using them over a year now. They are excellent. Their customer service is wonderful, they are excellent people. They are always on time. I would recommend them to anybody. I've recommended them to my neighbors next door.”

Review by
12/16/2017

“We've used E. Smith for years. They are always there when you need them, they show up on time, and they always are great to work with. They are just great people. They've been our service provider for years, they've replaced a system. I would grade them an A+. I would absolutely recommend them.”

Review by
12/16/2017

“I used E. Smith Heating and Air. The technicians seemed to be thorough, everything worked out, and they didn't try to upsell me anything. They were just doing a semiannual check on the heating system. I have been using them a year and a half. I would rate them an A.”

Review by
12/16/2017

“It was good—he can explain everything to me, basically he was a good guy. I would recommend him. They did a good job. He changed something for me. I would grade them an A+. I would recommend them number one.”

Review by
12/16/2017

“They were the least expensive, they delivered on time and had a great follow-up. They were installing a new HVAC system for me. I would grade them A.”

Review by
12/16/2017

“They did quality work, we have a contract with them for year-round service, so I have them come out and check some things. I would grade them an A+.”

Review by
12/16/2017

“They were great and really professional. We like just their professionalism. They installed a new air conditioner. Their quality of work was excellent.”

Review by
12/16/2017

“They were great.”

Review by
12/13/2017

“I had a positive experience with E. Smith.”

Review by
12/13/2017

“We've used them, and they are very good. They return your calls, they are not trying to upsell you on products. They worked on our AC and heating unit. I would grade them an A.”

Review by
12/13/2017

“Well, we use them all the time, so we are very happy with them. We've bought air conditioners from them, and we've had them repair. We have a maintenance twice a year program. I would grade them an A+. I would be extremely likely to recommend them.”

Review by
12/13/2017

“They were fantastic. They were fast, efficient, and got the job done right the first time. They were knowledgeable in their field—great to work with. They do repair and service and maintenance. I would grade E. Smith an A+.”

Review by
12/13/2017

“It went well. They were prompt, thorough, and finished everything they were supposed to do. I would give them an A+. They addressed an issue with my HVAC system. I would likely recommend them.”

Review by
12/13/2017

“I was getting a maintenance contract, and it was fine. The first experience wasn't good, but the second one was very good. I would grade them a B. It was just a maintenance contract. The first one was not good, but the second one was great. They were very punctual.”

Review by
12/13/2017

“They always do a good job, they come out every year. I've been using them for years. Well, they are pretty prompt, when they say they are going to be here, and they know what they are doing. They put in a new heating and air conditioning system for me. In the spring they check the air conditioning, and in the fall they check the heater to make sure they are running OK. I would give them an A.”

Review by
12/13/2017

“They are just super friendly, always on time. They call to remind you, ‘Hey you got an appointment.’ They don't treat you like an idiot when you ask questions, overall a great company. They maintain my heating and air system. I have been using them for four years. I would rate them an A+. I have recommended them and will continue to recommend them.”

Review by
11/16/2016

“They came out there and did like a little tune up on my A/C. I mean it was convenient. They came on time and fit around my schedule. I'd rate them as an A.”

Review by
11/05/2016

“the company reviewed is actually Estes. E. Smith did not do the work.”

Review by
11/05/2016

“They were fine. They were informative. That's about it. They installed a new A/C. I'd give them a B+. It was very good. I'm likely to recommend them.”

Review by
11/05/2016

“They put in the secondary essential air conditioning unit outside and a replacement. They were accurate, quick, and when they said they would be here, they were here. I'd give them an A grade.”

Review by
11/05/2016

“We had a whole new unit, heating and air. They actually did something wrong with our upstairs and they came out several times to fix that and took the service charge off. I'd give them an A rating.”

Review by
11/05/2016

“They  came when they said they would. They did a good job and we haven't had any problems with their service. Well they replaced air conditioners and do our routine maintenance. They deserve an A.”

Review by
11/05/2016

“It  was checking out a problem we had with the air conditioning. They had to recharge it. The technician was really good about answering questions. I'd give them an A grade.”

Review by
11/05/2016

“They were very good. They did general maintenance. My system had to have the motor replaced. E. Smith fixed it for me, so I use them from now on. I'd give them an A rating.”

Review by
11/05/2016

“It was an annual service. We've got four units, and they did all four. They were prompt, they were good prices, and their folks seemed pretty knowledgeable about what they were doing. They communicated that well. Right now, I'd give them an A.”

Review by
11/05/2016

“They worked on our furnace and our heat pump. He did work on two furnaces and a heat pump. He seemed to know what he was doing. He fixed the air conditioner and he changed the filters. He fixed what he needed to fix. We signed a contract with them. I would give them an A. As a matter of fact, I'm going to use him for the other house we bought.”

Review by
11/05/2016

“They did a general inspection. He was quick and clean. He seemed to know what he was doing. He did an inspection of the air conditioning unit and everything looked fine. He cleaned it up and he explained to me about their twice a year service, which I went along with, and I haven't had the heating part done yet. I'd give them an A+ grade.”

Review by
11/05/2016

“I'm  very happy with their service. Really experienced technicians and really nice people. Both men who came out to the house were gentlemen, so nothing but good things to say about them. They do maintenance and checking things. I bought the house in April, so I wanted the HVAC and heating checked and they did that. I'd give them an A+. They were awesome. I already have recommended them to friends.”

Review by
11/05/2016

“It  was the service. The guy was great, pleasant to deal with, and told me about a contract I bought for a year to keep the service up. He said that he would come back or someone would come back to check the furnace out sometime this winter. I'd definitely give them an A rating.”

Review by
11/05/2016

“They did the maintenance on my HVAC. They checked it out. We bought this house in July, so I wanted to make sure the heating and air were in good shape. I wasn't sure when it had been maintained, so they changed out the filters and checked everything out to my satisfaction. They were on time, very professional, answered all my questions, and told me what they were doing. They allowed me to be there when they were doing the work. I'd give them an A.”

Review by
11/05/2016

“First they came out to assess the situation because I wasn't getting any air conditioning and they determined that basically I guess the evaporator coils plus a compressor were not working especially the evaporator coils and it had to be replaced. And I was leaking the coolant. they seemed very knowledgeable and they added more coolant and they charged me to recharge it. It was going to last awhile I thought until we could get, I think they're a Carrier franchise I thought they were going to be able to get a new unit out here quickly. The coolant they added drained out and they had to come out again and the technician who came out here told me that because I had ordered a whole new unit from them the amount I was going to pay for the new coolant would be deducted from that amount. That did not happen. They did not deduct that. So they were responsive when I asked them to come out here. To get a new unit was going to be five or six days when it's 9 degrees outside and 85 degrees inside so what I did was cancel that order with them, the Carrier. I got another company called Immediate Service. They came out the next day and I had a new unit in 48 hours. And they had to recharge it and they didn't charge me for recharging the unit while I waited the 48 hours for the new compressor to arrive. I would give them a C. You talk to one person who's in charge of ordering new equipment or you're talking to a technician who's going to come out as soon as possible to recharge the unit. Two different levels of customer service there. The technicians were good. They didn't make a mess. Two technicians, both seemed very knowledgeable.”

Review by
11/05/2015

“I really like my heating company E Smith, they are the best heating and air company. They are reliable, they do a good job, they don't overcharge you, very prompt service, they are excellent. I have a service maintenance agreement so they come and change the filters and do whatever they need to do. I would grade them an A+.”

Review by
09/07/2015

“We use E. Smith heating and air; we got their name out of the Best Picks and they're really good at what they do. They're very good at customer service. They're always on time and very dedicated. They just do a service plan for us every six months. I'd give them an A.”

Review by
09/07/2015

“I use the E. Smith Heating & Air for my air conditioning system and they’ve been doing pretty good stuff as far as servicing my stuff. I actually found out about them through Best Pick Reports. They came out and they completely replaced my heating and air conditioning system. They installed a heat pump and new furnace. A good quality was they didn’t try to nickel and dime me on everything.”

Review by
09/07/2015

“I used E. Smith for heating and air. They were in Best Pick Reports. They communicate well. They do what they say their going to do. They tell you price your going to pay upfront. Mainly they just communicate well, they let you know when they are coming and they show up when they say they are going to show up. I would grade them an A+.”

Review by
09/07/2015

“The air conditioner company that I used that I really liked is called E Smith Heating & Air. I've been using them for probably a year and a half now. We've used them for different things and they've done great service for us. They replaced an air conditioner unit for my upstairs and they also did duct work for the basement area for heating & air. I would give them just a straight A grade. I have no issues with them whatsoever.”

Review by
09/07/2015

“I used Smith Heating and Air. They changed the filters and all that sort of thing. It was all basic work. I would give them an A. They notify me every year when they're going to come out. They come out on time and they do good work.”

Review by
09/07/2015

“The only company that I currently use is E. Smith Heating & Air for the air conditioner. They’re pretty good. They do a good job. They give me different options and things like that but they’re generally a good service. I’d give them an A. They’re excellent.”

Review by
09/07/2015

“We hired E smith to replace one of the units, the whole unit. I would give them an A. They replaced my unit in 2013, and last year I had free service for checkup for any issues, so I haven't had any repairs.”

Review by
09/07/2015

“We just had a mini-split put in by E. Smith. They came in and they told us what they needed to do. They gave us the estimate and they were very, very quick. I'd give them an A.”

Review by
09/07/2015

“We bought three new air conditioners and three new furnaces from E. Smith Heating & Air, and I would highly recommend them. I'd give them an A+.”

Review by
04/06/2015

“I have E Smith and they're great. They're prompt. They're efficient. They are responsive. They call well enough in advance to make the appointment. They show up on time. They do everything like they say they're going to and it's always on time. They send notices to let me know when the air conditioning or heating needs to be looked at. I'm very happy with them. They came to look at the heating unit for the wintertime. I'd give them an A+.”

Review by
04/06/2015

“I used East Smith for some air conditioning repair and they did a very good job as well. What I liked about them is that I got a good estimate upfront and that the repairman before I came out and he was prompt to his appointment and he got the work done quite quickly. They were again, another company that I had done business with from some time ago and I find them quite reliable. I'd give them a B. Nothing comes to mind right off about what they could improve other than maybe the pricing on the labor.”

Review by
04/02/2015

“We use E Smith and have for quite a few years. We really like them. There's really no reason to go anywhere else. If there's a problem they fixed it properly. There was only one time they had a tough problem and it took them a few times to diagnose it. It was an obscure problem but they kept at it until they finally got it right. They also do inspections and repair. We have them come out twice a year. I'd give them an A.”

Review by
04/01/2015

No review comments provided

Review by
03/17/2015

“I've had the same heating and air company since this house was built and I've never had a problem with them. I've had them for 30 years. I have a contract with them, a maintenance contract and they come in every year. They're dependable, they come when they say they're going to, I can call somebody and get a response. I actually talk to a real person, you don't have to go through a hundred numbers to get somebody. Somebody actually picks up the phone. I like that. I'd give them an A.”

Review by
03/17/2015

“We use E Smith for heating and air conditioning. We've been with them forever and they always come when we need them to. They've just been nice people. They look at the thermostat and make sure it's accurate. They open it up and look at it and clean the things that need to be cleaned on the inside. They put in a new filter. They're definitely an A+.”

Review by
11/12/2014

“They did a winter update for my heating system, and they were very thorough. They came out and did just what I asked them to come out and do. I selected the company based on a recommendation from my neighbors. I’d give them an A because I have no complaints at all.”

Review by
11/12/2014

“Once, they did a repair on the air conditioner, and another time, they changed the thermostat for me. They do a very thorough job; they do things I wouldn't expect them to do. They find a problem, and they fix it. I had some other HVAC people, but I started hearing they did things that were unscrupulous, so I switched over to E. Smith. I would give them an A—they’re excellent”

Review by
11/12/2014

“The first time they came out, they found one issue, but it didn't resolve my problem. They came out two more times without an additional charge to try to fix the issue. It was just some HVAC work; it was not a replacement—it was maintenance and wiring. They did a good job. I believe my mother-in-law recommended them. I would recommend them. I would give them an A.”

Review by
11/12/2014

“I liked everything about E. Smith. They’re a very good company. They did what they said they were going to do, and they are high quality. They installed a new HVAC unit that had busted, and they redid the ductwork in my basement, too. I am very happy with the way the air flows down there; it hadn’t worked before and now it does. I’ve been very happy with that.”

Review by
11/12/2014

“They were just very professional and very thorough, and they answered my questions and didn't seem to rush. They made sure that I was comfortable with everything they had done and that I understood what was going on and what needed to be done. I have been on their annual contract plan for a number of years, so they come out every six months to inspect my system at the change of seasons. If my air conditioning cracks on me on the fourth of July, and it is 110 degrees, I get bumped to the front of the line when I call in. I would recommend them, and I’d rate them as an A.”

Review by
11/12/2014

“We had them install new furnace and air conditioners, including a zone system. The job was nice and clean, as far as where they left the system; it was taped down tight and neatly done. The lead technician who was working on it was very easy going and comfortable to work with, and so was the salesmen who sold the job. They were on time and they got the job done. I chose them because they were local and we were looking for a local Carrier dealer, and because they had some good recommendations. They were competitive on their quote, too. I would give them an A.”

Review by
11/12/2014

“E. Smith Heating & Air Conditioning did some work for me, and it was fabulous. They were very nice. I would use them again.”

Review by
11/12/2014

“E. Smith has done some work for me in the past. I like them—I just renewed my contract. They’re an A+ company.”

Review by
11/12/2014

“They did what they said they would at a reasonable price. They did some repairs. The guys always came out and never left a mess. I would use them again. I would rate them an A.”

Review by
11/12/2014

“We have our biannual contract with them, and we use them for repairs as well. They are very knowledgeable, very efficient, and very pleasant. I’d recommend them. They get an A grade.”

Review by
11/12/2014

“They were prompt and very good. I found the company when I was looking for the authorized dealer of a product I had in mind. They did good work. I would rate them as an A-.”

Review by
11/12/2014

“As far as I know, my husband had no problems with them. Everything went well. I found out about them through the Best Pick Reports booklet. I would give them an A rating.”

Review by
11/12/2014

“E. Smith replaced an A/C unit. It was on time, and it was a job well done. They were very efficient, professional people, and I would recommend them. They were very good. They earned an A grade.”

Review by
11/12/2014

“E. Smith shows up when they say they are going to show up, and if there is a problem, they get back out to me. I have been using them for about 12 years, and I use them for my business as well. I’d definitely recommend them. They should get an A.”

Review by
11/12/2014

“We have been using them for 13 years, so I am obviously pretty happy. They get here easily, and they are reasonable in their rates. They service our products. When we bought the house, the previous homeowners were using them. I would give them an A.”

Review by
11/12/2014

“They replaced some part on my air conditioner. They were very prompt, they were here when they said they would be here, and they did a great job. We have had a long-time affiliation with them, and they definitely deserve an A.”

Review by
11/12/2014

“They did what they were supposed to do—they checked out the furnaces, and they said they worked. E. Smith has been around for a while, and they are well known, so that’s how I heard of them. I would give them an A, and I would recommend them.”

Review by
11/12/2014

“I had to replace a control panel. It was great. The worker was friendly and very nice, and he didn't leave a mess. They have been doing service for us for years, and I would recommend them. They’re an A.”

Review by
05/13/2014

“I've had the same heating and air people for 30 years probably, so I don't have any problem there. They've been fine. They've replaced the furnace twice . They're decent and they're congenial and they do the job. I had to make an appointment with them today, I had to have my contract renewed. But, they've been steady if nothing else so I've used them. I'd give E. Smith a B. I've used them but I haven't had any emergencies. I get my air conditioning checked, I get my furnace checked, I've had my furnace replaced. That's twice a year and I normally don't need them any more than twice a year. But I just as easily could've given them an A, really.”

Review by
05/07/2014

“One thing that really impressed me was that when they put my new system in, they sent a fellow from their company who came to look at the outside system, and he said they needed to make it more level. You could tell that within their own company, they valued his opinion independently—he was kind of trying to enhance the work that others had done. I've been very happy with them in every way. I’d give them an A.”

Review by
04/17/2014

“E. Smith was fabulous. We’ve used them for our air conditioner and new furnace. The salesperson was responsive, and he answered our questions. The crew was extremely clean and really easy to work with. They’ve been wonderful, really good. I was very pleased with them—A+.”

Review by
04/15/2014

“I've got really good heating and air people—E. Smith. They installed a unit, and they've repaired it. I'd give them the top grade.”

Review by
04/10/2014

“We have a yearly contract with them for heating and air—they come twice a year. They deserve an A+ because of their professionalism. They never try to oversell us anything; they come in and do the job.”

Review by
04/02/2014

“We’ve used E. Smith for 15 years—they’ve been excellent. They put in our HVAC system. They were on time and knew what they were doing. My system works beautifully. I’d give them an A.”

Review by
04/01/2014

“I have a contract with them. I've been doing business with them for 25 years—in three different homes—and I've always ranked them highly. They’re worthy of an A grade.”

Review by
03/27/2014

“We were not really satisfied with the heating and air company we had, so we tried E. Smith, and we liked them very much. They replaced some of our heating and air conditioning equipment, and we were very satisfied with that. They were clean and timely. We’d give them an A—the top grade.”

Review by
03/25/2014

“E. Smith Heating & Air Conditioning has just done the maintenance. I haven't had to call them back for anything, but their customer service is excellent. I would give them an A rating.”

Review by
03/17/2014

“A few years ago, I compared all our services and what they were charging us. I found that E. Smith had a much better yearly contract than the company we were using, so we changed to them. They come do maintenance on the heating and air conditioning two or three times a year, and we've been happy with them so far. I haven't had any major problems, and they've been responsive. I would give them all the stars possible.”

Review by
11/11/2013

“We were very pleased with the work E. Smith did. They put in a room unit for heating and air conditioning. We were looking for a particular brand, and they were listed on the website of the manufacturer we were looking for. They seemed like a fine company—I would have to give them an A.”

Review by
11/11/2013

“E. Smith has done work for me in the past. I liked their service in general, the technician, and everything else about them. They serviced the compressor. I'd give them an A+ grade.”

Review by
11/08/2013

“They did service on an air conditioning unit of mine. I have used them once before—I had a service contract with them on another house that I have. I would call them in the future their technicians were dependable and thorough. I would give them an A.”

Review by
11/07/2013

“E. Smith did work for me several months ago, and they did a good job. I liked the technician that came here. They repaired the air conditioner, and the time frame in which they did the job was good. They came with the part I needed in their truck. They seem like an honest company. They did an A+ job.”

Review by
11/07/2013

“We bought a new heating and air system from ESmith for actually our whole house, so we went and bought one for upstairs and one for downstairs and they installed both on the same day and without issue. That was my first occasion to use them. I'm planning on using them in the future. I think there were four technicians. There were two senior technicians and two helpers. They actually did it faster than I expected. Their customer service was OK. I think the responsiveness of the person I first called was OK. I wouldn't say it was great. It was OK. It is a more fuel-efficient system than the system I had. I think the weather changed and all. I haven't really been running the heat or air at this point, so I haven't really seen a big shift in my utility bills or anything. I expect to see more so once the Winter comes and we're running the furnace and all that. I would rate them an A+. I interviewed quite a few companies before making a decision and I feel like they gave me an honest, fair estimate for the amount of work that was done. Some companies were a lot higher than them, maybe some were a little bit lower, but I feel like they were a fair price for the services rendered.”

Review by
11/05/2013

“They recently added a new return air vent. The quality of the work was pretty good. I have a service and maintenance contract with them, and I'd say they rate an A+. We’ve had experience with them for a number of years, and we’ve always been pleased with their service—I've used them over ten years.”

Review by
11/05/2013

“There was nothing I disliked—I liked everything about E. Smith. They did a replacement for me. The technicians did their work, they came in, they were effective, and they showed up on time. That was my first time using them, and I would have them back again. I'd rate them an A+.”

Review by
11/05/2013

“I was satisfied with the quality of the work and the workers. It wasn't my first time using them. I can't remember how long I've used them. I'd give them a B. I would recommend them.”

Review by
11/05/2013

“They did air conditioning for me. The quality of the work that they do is good. We’ve been using them over the past ten years. We were satisfied—no complaints. They get an A.”

Review by
11/04/2013

“They serviced my heating and air system back in the spring. The quality of the work was excellent. I’ve used them in years past, and they've always had a very good reputation—I'd give them an A. They are very good.”

Review by
11/04/2013

“Everything went as expected. They did a checkup on our system. The quality of the work was good. We've used them once before, and I'd have to give them an A+. Everything went as expected. They were called back, so I know we were satisfied.”

Review by
11/04/2013

“They came and did an annual checkup with our heating and cooling system. The quality of the work was good. I chose them over other companies because they had a special going on for a spring checkup, so we called them. They're an old company, and they do excellent work. I would rate them an A+.”

Review by
11/04/2013

“They made our repair as painless as possible. We had just moved into a new house, and the coils in the air conditioning unit on the house didn't work when we turned the unit on. It was a $1,000 repair, but they did a nice job in explaining it, and the technician gave us just the right information we needed. I chose E. Smith because my parents used them for about 25 years. They did an A+ job for us.”

Review by
11/04/2013

“I initiated a service contract with E. Smith. The quality of the work that they did was excellent. I have contracted with them for maintenance. The workers that come out are very efficient and very professional. I would give them an A rating. I chose them over other companies because of prior customer referrals, and I would recommend them.”

Review by
11/04/2013

“They had done work that I own in Marietta sometimes. That's always been good. They came out to the house where I live. The serviceman told me that he'd have someone call me back on the question I had and I never got a call back. Typically, it's just routine maintenance. The one that they have worked on for many years is a rental property. The men came here and worked on the system and I asked him a question and he said he'd have someone at his office call me later. I never received a call. He worked on the heating and air at my residence. It didn't need any type of repair. It was just maintenance. He was courteous to me. He was a nice guy. It was probably June or July that I had asked them to return the call. It wasn't something that I absolutely had to have so I've never followed up on it. If it was something that was very important, I would have. It was just a question about the cost for installing a small device on the heating and air conditioning system. If other homeowners in my area were looking for a heating and ventilation company, I would tell them to go ahead and hire E Smith. I would give them an A grade. I will use them again certainly. They've always done good service for me. There was nothing wrong with what the guy did here. It was OK. I suspect that he forgot to make a note about the question or forgot to ask someone something. Everything is still working well for me. I'd probably give them an A.”

Review by
11/04/2013

“I had a good experience. The guy I worked with, whatever his role is, salesman, worked with quite a bit and gave me information when I needed it and what not. It was a new installation. The technicians that did the work for me were great. I was out talking to them and asking questions. They were giving me information. They're very good. They absolutely seem to be knowledgeable about what they were doing. They were willing to answer my questions and everything. I was just kind of learning a few things. They continued working. They were polite. They gave me information. I took out a maintenance contract with them. Twice a year is what they're supposed to be doing. I would give them an A+. I haven't had them service or anything. They've only come and done an install. What they've done, I was really pleased with. They had to level some ground to put the A/C in. They came inside and were showing me how to use the new thermostat. They cleaned up when they were done. It was fantastic.”

Review by
11/04/2013

“They didn't find the problem that I had. It was hard to find. I had to pay them $80 and didn't really get the problem fixed. Another time, they came just to inspect my air conditioner. They did fine then. I called them back, and I had a problem that they could not find, which someone else did find. I don't know what to say. I didn't call them and tell them about it because I didn't know if they could do anything about it. I would rate the company a C. I chose them because my neighbors used them and were happy. As I said, I was happy with the first one.”

Review by
11/04/2013

“They inspect our air conditioner and furnace. They've been very good, and the quality of the work is excellent as far as I can tell. I think I started with them last spring. I referred them to my daughter and her husband, and they've had installation through E. Smith as well. They've just done an excellent job for both families. I’ve called them twice, and they came out both times. This last visit, they had to repair my furnace; both times, it was done in a timely fashion, and it was good work. There is nothing to complain about. I'd give them an A because so far, everything has been excellent.”

Review by
11/04/2013

“They've always been very kind and done good work. I've never had a problem. I've used their service for probably three or four years. They're very efficient and on time, they get their work done right away, and they're very clean and polite. I like them. They checked my furnace and put in a new filter. They come twice a year—they do the furnace first, and then six months later, they do the air. I have a service contract with them. I’d rate an A+ for them. My friends told me about E. Smith—they’ve used them for years and years.”

Review by
11/04/2013

“The last time we were going to have them come, it actually had to be canceled because nobody was home. They're coming back to do it. We have used them in the past. When we bought the house, my neighbors told us about them. We've used them since then, and we've been pleased with them. The customer service was very good. I believe that I received quality work from my technician. E. Smith is a professional, good-quality, and reasonably priced company. I'd give them an A+.”

Review by
11/04/2013

“We thought their work was excellent, and we were very pleased with it. The consideration and professionalism of the technician doing the work made the experience positive. They added Freon, changed some filters, and did an all-around checkup. Since the work has been finished, everything has held up great. We just used them this spring. In the future, if needed, we would use their service again. We heard about this service from our neighbor. I'd give them an A+.”

Review by
11/01/2013

“I thought the work E. Smith did for me was very good. The technician seemed to know what he was doing. It was the second time I've had them here, and I'm pretty sure I will be calling them again. The time frame they finished the work in was good; it didn't take a long time. I thought that he was efficient, and the service was good. I thought it was good the first time he came, and the second time is just as well, so they were very good. I would give them an A+.”

Review by
11/01/2013

“E. Smith did some work for me last year. My original unit could not be repaired, so they took it out and put in a new one. I was impressed that after the technicians got finished setting up the air conditioning unit and left, another technician came out to recheck all their work to make sure everything was done right. That was my first time using them. I would use them again. I would grade them an A—I was impressed with their work.”

Review by
11/01/2013

“E. Smith did very well. We're very pleased. Our furnace wouldn't work, so we needed them to put a new motherboard in. They put us on the list, they said they'd get to us sometime that day, and they were here by noon to fix it, so we're very pleased with them. We used them about a year ago on the air conditioner. They were very reliable, any work they did for us was very good, and the technicians that were here were very efficient and pleasant—they put on little booties to protect the carpet from their shoes. In my opinion, they deserve an A+.”

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