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FEATURED REVIEWS
“Customer service representative were and technician were excellent.”
“I would like to recognize the technician for his exceptional service. He was absolutely phenomenal! He introduced himself, told what he was going to do and how he was going to do it, and went over everything that he did when he finished up. I am very happy with him.”
“The man that comes out to service all the time is courteous, polite, and does an excellent job. I love him!”
“I'd like to recognize Nona at the front desk. She's wonderful, helps with any questions and does the scheduling for the technicians. I'd like to recognize two technicians, Robert who was promoted and Tommy, who took over for Robert. They have been absolutely great and do a good job.”
“I would like to recognize Steve for his exceptional service. He's a great employee, communicator, and is very professional.”
“They were in and out so fast, I didn't really talk to them much.”
“have done so if anyone asks.”
“Customer service representative were and technician were excellent.”
“The heating he did extra service while being here.”
“I would like to recognize the technician for his exceptional service. He was absolutely phenomenal! He introduced himself, told what he was going to do and how he was going to do it, and went over everything that he did when he finished up. I am very happy with him.”
“The man that comes out to service all the time is courteous, polite, and does an excellent job. I love him!”
“The thoroughness of how they took care of air conditioning and heat pump, and checked everything, including the lines, exceeded my expectations. They are one of the most thorough companies I have ever worked with.”
“Everything is as expected.”
“I'd like to recognize Nona at the front desk. She's wonderful, helps with any questions and does the scheduling for the technicians. I'd like to recognize two technicians, Robert who was promoted and Tommy, who took over for Robert. They have been absolutely great and do a good job.”
“I would like to recognize Steve for his exceptional service. He's a great employee, communicator, and is very professional.”
“The schedule and quality of service met my expectations.”
“I can't remember any names, but they did have exceptional service.”
“They are very quick to respond to inquiries. They always complete any request and answer all questions. The employees are very polite.”
“They conduct themselves well and are very meticulous. They notify you about when they are coming. They are great.”
“They are usually pretty good but not always.”
“The technician and saleswoman were good.”
“I have been a customer of E. Smith Heating & Air Conditioning for more than 10 years, but I had a few disappointments lately with the quality of their work.”
“The technician provided poor service. It was very strong when we first started working with them, but the previous times the technicians did a bad job, gave inadequate explanations, and misdiagnosed problems. The manger at the time was a jerk.”
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“Dillon Heise”
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“I have used E. Smith Heating & Air for over 20 years! They are always very professional and knowledgeable, and above all, trustworthy! I wouldn?t use anyone else!”
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“Everything was done perfectly.”
“They are prompt and courteous”
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“I have used E Smith for twice-yearly HVAC maintenance and to replace an entire system. In all cases, I have been impressed with the technicians who came to the house, as well as interactions with the office staff. I continue to use them without question!”
“Great service. Honest, reliable, fair pricing”
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“This company is very good. They do a fine job checking & fixing my A/C & furnace every year. They come out quickly if you have a problem. The staff is very friendly & helpful to solving your problem with your A/C or furnace equipment. I have been dealing with them for many years & I am a happy customer. Thanks!”
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“The service was as expected.”
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“Technician was very knowledgeable, efficient, and courteous!”
“He was polite, efficient, and professional!”
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“I am always pleased with their services.”
“I'd like to recognize the crew for their exceptional and outstanding server.”
“They have done good.”
“They met my expectations because they gave great customer service. The technician went above and beyond.”
“Every E. Smith person who has ever been here in our home has been excellent - very personable, pleasant, extremely talented and efficient.”
“There always there quickly.”
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“Service has met my expectations.”
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“All of them”
“They've always been professional and they don't take all day. They're in and out and they give me suggestions about what I need to do in the future.”
“E. Smith Heating & Air Conditioning, Inc. is very reliable and easy to interact with.”
“They were courteous and nice, this exceeded my expectations.”
“E. Smith Heating & Air Conditioning were punctual and knowledgeable.”
“I would like to recognize every service technician that has ever been to our home for their exceptional services!”
“They've all been professional and courteous. Most of the people I've talked with have been installers, but even the office people are all professional too when you call in with questions about the service contract. I'd say they're all great to deal with.”
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“Their service is professional and they are on time. The thing I like the most about this company is they won't rip you off. They come in and fix what needs to be fixed.”
“I have already recommended them to friends.”
“They are very professional and very polite.”
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“They did exactly what they said they were going to do and did it on time.”
“Not sure why I am getting this survey as I have not had any work done recently. Have had E. Smith as a service contractor for many years and get my A/C and furnace serviced twice a year and have always been satisfied with their service.”
“We have been pleased with all of their work!”
“They do what they say they will do.”
“Despite the need for the employee having to come back out, he was honest about what caused the problem and was prompt in correcting it. Hopefully, it's a learning experience that helps him out as he continues in his career.”
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“E. Smith Heating & Air Conditioning, Inc. was great to deal with.”
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“The technician that came to my house was very good.”
“I have done business with E. Smith over the years and I have not been disappointed. I have always thought of the company as A-1!”
“E. Smith Heating & Air Conditioning is an excellent company. I have used them for years and I'm always pleased with their work.”
“I'm very happy with E.Smith Heating & Air Conditioning.”
“I do not remember any names.”
“Prompt, efficient, and effective.”
“We have used them almost thirty years and have always been happy with their service.”
“Timely, excellent and professional service.”
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“The air conditioning has continued to work through summer, so that's good.”
“They don't have to make Ryan do the work, as he's been promoted past residential, but they send him out to our house anyways because we like him. I think that's going above and beyond for service.”
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“The way he explained the process and when to call back was important. They are waiting to do the troubleshooting until it gets cooler since they will have to shut down the system for 24 to 48hrs. They looked at what was best for me.”
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