Casteel Heating, Cooling, Plumbing & Electrical
10th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.8 out of 5 stars based on 471 customer surveys.
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10th year as a Best Pick Call
"As a five-time Top 25 Small Business of the Year winner, Casteel understands how to take 'Amazing Care' of its customers. We are known for our customer service, craftsmanship, and integrity. Our award-winning company understands how to provide 'Amazing Care' for all your HVAC, plumbing, and electrical needs."

John Hillis | President
Company Information
Services Offered
Casteel Heating, Cooling, Plumbing & Electrical replaces, repairs, and services all residential heating, cooling, plumbing, and electrical issues. The company also offers up-front pricing and same-day service.
Warranty
Casteel honors all manufacturers' warranties and provides extended warranties and guarantees.
Company History
The company was founded by Bob and Janis Casteel in 1987. Their son, John Hillis, is president of the company today.
Distinctions
The company is a North American Technician Excellence (NATE) Certified Contractor and was voted Atlanta Home Improvement magazine's Best Plumbing Company of 2016.
Employee Information
According to John, all of Casteel's employees are industry trained, background checked, and regularly drug tested.
Licenses
CR006509
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.8 out of 5 stars based on 471 customer surveys.
5
403
4
51
3
12
2
5
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/05/2017

“They fixed my air. I think I had a leak in the line so they repaired that and added Freon. It was quick service and the job that they did was effective, got it back up and running. I would give them an A+.”

Review by
09/22/2017

“It was a positive experience. It was air conditioning. We had to get a new air conditioner. Otherwise, I don't think we had anybody else come out. I'd probably grade them as an A. I don't remember anything bad.”

Review by
09/22/2017

“I think Casteel Heating is great because they come really quickly when you call. It doesn't take a long time for them to come. The people are courteous and clean. They do a nice job. They fixed a thermostat issue that we had, and we had a clogged pipe of some sort in our air conditioning. They had to reroute something and they fixed that. They've done a good job. Their service, I would give that an A. I've already recommended them. I think they're a little expensive but I like them anyway.”

Review by
09/22/2017

“The experience of the people that came out made it a neutral experience. I can't remember what they did for me. It's been a while. I'd give them a C+.”

Review by
09/22/2017

“They were good. They repaired the problem. The guy that came out was very good and thorough, so everything's good. It was air conditioning.”

Review by
07/13/2017

“I liked that they showed that they were concerned about everything they did. They did my air conditioning and they came back out and serviced it. I'd give them an A+. I would recommend them.”

Review by
07/13/2017

“I believe the last time they were out, they replaced a pump that pumped out water out of the furnace area. I'm thinking they may have also done a water heater. I've had a couple things done over the last year so I'm not sure. They're just very conscientious about getting out there quickly, and doing a professional job, and explaining what needs to be happening, and stuff like that. I was very pleased with that. I'd give them an A+, definitely. I have recommended them.”

Review by
07/13/2017

“We've used them for the heating and cooling, and the plumbing. On both occasions, they've done a good job as opposed to the Pink Plumber, which we had a horrible experience with them. The Pink Plumber, they never did make things right but Casteel Heating and Cooling, we had a very positive experience with the heating and cooling, and the plumbing. I'd give them an A+. I do recommend them occasionally.”

Review by
07/13/2017

“They're pretty good. I think when I had them here, the office people and the people they brought, took the time to explain things. I think I just had them do annual maintenance. I'd give them an A for everything.”

Review by
07/13/2017

“Everything was good. Whatever I needed, they provided for me. It was good. I don't have any issues with that. They provided me a hot water heater and they serviced my heater. I'd give them a B+.”

Review by
07/13/2017

“They did the heating and plumbing. The hot water tank was leaking water. I'd give them a C. It's OK. There's nothing wrong, but the problem, I think, was they did extra work. They fixed it, but it's mostly several things instead of the one. I don't recommend them.”

Review by
07/13/2017

“They did a good job. They were just honest. They seemed honest, and they seemed nice and gave us a good price. Other than that, that's about it. It was for HVAC work. I'd give the whole thing an A+. If someone asks us, I would definitely recommend them.”

Review by
07/11/2017

“They came in and did exactly what they said they were going to do, no problems, very respectful of the house while they were there, and cleaned up everything real well. They installed an air conditioning unit upstairs. I'd give it an A+. I would recommend them, for sure.”

Review by
07/11/2017

“I liked them just being very detailed and keeping me informed of the work that was being done. Casteel Heating did my services for my heating and air conditioning. I would give them an A.”

Review by
07/11/2017

“We've used Casteel for a long time. If we didn't like them we wouldn't use them. I'm trying to remember if they installed our new hot water heater. I'd give them an A.”

Review by
07/11/2017

“They did what they were supposed to do. They were just doing the maintenance of the air conditioning for me. I would grade them as an A overall.”

Review by
07/11/2017

“They've been servicing my units for years now, the old units, that is. I've had a good track record with them. I'd give them an A at least. I have recommended them.”

Review by
07/11/2017

“Everything's fine. Everything's been working fine and we would definitely use Casteel Heating again. No problems at all.”

Review by
07/11/2017

“I dealt with them for some minor repairs. They replaced my furnace so it was not a small thing. I'd grade them as an A.”

Review by
07/11/2017

“They did a little air conditioning service for me a couple years ago. I'd give them an A.”

Review by
07/11/2017

“There was nothing bad. They did air conditioning for me. I'd give them an A.”

Review by
07/11/2017

“It was service for my A/C. I would give them an A.”

Review by
07/11/2017

“They did the air conditioning. I'd give them an A.”

Review by
07/02/2017

“So far, so good. I have no complaints, and I would recommend them.”

Review by
07/02/2017

“It was a great experience. It was just a great experience.”

Review by
07/02/2017

“The job was done as promised on time. Nothing wrong with it. I'd say they're an A.”

Review by
07/02/2017

“They installed a new A/C unit. They were quick and they were easy to work with. That was about it. I'd give them an A.”

Review by
07/02/2017

“Excellent technician. It was air conditioning and heating maintenance they were doing for me. I'd give them an A.”

Review by
07/02/2017

“That was like 3 years ago. It was OK. They changed a part, I think. I'd give them an A+ for everything.”

Review by
07/02/2017

“The guy that came out was very nice and knowledgeable. They might have done the heater, it was quite some time ago. It was an A+.”

Review by
07/02/2017

“Pretty much, they did what they said they were going to do in a timely fashion. They came in, did it, made sure, and we had to make a callback, came and resolved it. They were on top of it. I'd give them an A. I've already told them to people and they've gotten work done.”

Review by
06/30/2017

“The reason I went with Casteel Heating is because they were recommended by Cobb EMC. They have a voucher program incentive, and I've had some plumbing and electrical work done by them as well. They seemed like a good company to me. They did the spring tune-up on the H-VAC unit. I'd give them an A+.”

Review by
06/30/2017

“Regarding the A/C installation, nothing negative. It was OK. I guess they were honest, reliable, trustworthy. , I guess you could say that they were working, not just sticking around. They changed the units outside and they installed the evaporator coils in the furnaces, so, I guess they did a little bit of plumbing and electrical. I would give them an A.”

Review by
06/30/2017

“I think Casteel Heating installed a new air conditioner. They did a good job. They were just on time, had good products, and did what they said they would do at the fixed price. So that was good. I'd give them a B+. There was a slight issue. We had paid them right at that point and they called back a month later saying “Hey, we need payment for this.” We said, “Here’s the check number, you cashed it,' and that's why they're getting a B+. They screwed that billing thing up.”

Review by
06/30/2017

“They cleaned up after themselves and did a good job. They put in a new system. I would give them an A.”

Review by
06/30/2017

“So far they've been good. They've been prompt and have been every time they call. They show up at the price and time. They did air conditioning and heating. I'd give them an A.”

Review by
06/30/2017

“They were on time, they were very neat. It was actually a lot less than they first said it would be cost-wise. I was low on Freon and they found a leak in my air conditioning. It's an A.”

Review by
06/30/2017

“I have no complaints and I would recommend them.”

Review by
06/30/2017

“I had no complaints and I would recommend them.”

Review by
06/30/2017

“I actually don't remember. I had no complaints with their service.”

Review by
12/14/2016

“They replaced a furnace, air conditioner, and furnace. I'd grade them A+.”

Review by
12/13/2016

“They put in a new cooling system, heating and cooling. I'd give them an A+.”

Review by
12/13/2016

“It was very good. They did electrical, plumbing, and an A/C unit. I'd give them an A.”

Review by
12/13/2016

“They repaired our air conditioner. I would give them an A.”

Review by
12/13/2016

“They replaced some parts for us on the heater. I'd grade it an A+.”

Review by
12/13/2016

“I'd give them an A.”

Review by
12/13/2016

“They did some electrical work. We were closing on our house, some punch list stuff, and then they also serviced our HVAC system. I would grade it an A+.”

Review by
12/13/2016

“They did some work for me. They installed a tank less water heater. I'd grade it an A+, haven't had an issue.”

Review by
12/13/2016

“It was very positive with the heating and air. I had no complaints and I would recommend them.”

Review by
12/13/2016

“Everything was good. They replaced a hot water heater back in January. I would grade it an A.”

Review by
12/13/2016

“It was A/C work. They just really kept the jobsite clean. I would grade it definitely an A.”

Review by
12/13/2016

“I had a great experience. They did electrical work and A/C. I would give them an A. I had no problem with them. I've used them twice already.”

Review by
12/13/2016

“Actually I had a wonderful experience with them actually. Our air conditioning got hit by lightning and the furnace—all that got hit—, including the wires and stuff. They came and got everything taken care of for us and it was actually wonderful, very professional. I'd give them an A+.”

Review by
12/13/2016

“The guy was very thorough in checking everything, and they sent the same guy back out to recheck when I had problems again so the guy came back out and fixed it so that was good. I would grade it an A.”

Review by
12/13/2016

“They did work for me two-three months ago. Actually there were two services. One was for the electrical issues, the circuit breakers and the other one was for air conditioning. I would grade them A+.”

Review by
12/05/2016

“They installed a new furnace. They were prompt, they came right to the price they gave me, and they worked very hard to get everything approved and done for me. They were fast. I'd give them an A.”

Review by
12/05/2016

“We just had our yearly check done. They were courteous and efficient as always. The customer service answered my questions, and when I called, they made sure I had an appointment and stuck to it. I'd give them an A.”

Review by
12/05/2016

“They fixed my air conditioning unit. They had all the parts they needed on the truck. They were pretty quick, and they got it done. They had the maintenance plan and all that stuff, but they were expensive. The quality of work was good. I'd give them a B.”

Review by
12/05/2016

“They put in an A/C unit and redid some ductwork. I worked directly with the manager. They were polite and helpful. They were efficient, and they made sure I understood how things were done. There were no questions afterward. I'd give them an A.”

Review by
12/05/2016

“Casteel did work on our furnace over a year ago. They showed up on time, they wore booties in the house, and they were considerate about what we needed to be done. And they didn't give try to charge us extra. I'd give them an A.”

Review by
12/05/2016

“They did routine maintenance and replaced a part on one of my air conditioning unit. They showed up when they told me they would, they did the work they told me they would do, they didn't peddle anything else, and they were clean and well spoken. It was also affordable. I'd give them an A.”

Review by
12/05/2016

“They come out twice a year for service. They set it up for the cooling season. They also do the heating inspection. I'm very pleased with their work and very pleased with the people they send out. They’re good folks. I'll give them all A's. I recommend them all the time.”

Review by
12/05/2016

“We started off with just the service for the summer, but they found a leak within the air conditioning system that had been created by another company. They took care of it, and I decided I would start a biannual check-up with Casteel. Also, talking with the lady who set up my service appointment was very positive. She certainly knew her stuff, too. I'd definitely give them an A+.”

Review by
12/05/2016

“My experience with Casteel was somewhat negative. They came out and checked a circuit that continually tripped and wound up replacing that GFI box, but then it has tripped several times since then, so they didn't completely solve the problem. The guy was very helpful and knowledgeable, but he didn't really fix it. I liked his personality, and the guy was a professional and had good customer service. I'd give them a B.”

Review by
12/05/2016

“Casteel did some maintenance on my A/C unit. They were really organized in letting me know when the technician was going to be there. They did a great follow-up call as well; the communication was excellent. When the service technician got here, he helped me with my problem, explained everything, and was pretty fast. It was an all-around great experience. I'll give them an A. I have recommended them.”

Review by
12/05/2016

“They were very nice and very kind. They checked our air conditioning out. It was good. The customer service was very good. I'd give them an A.”

Review by
12/05/2016

“They did replaced some kind of component on my outdoor air unit. They showed up on time, and they did the work quickly. I'd give them an A.”

Review by
12/05/2016

“They've done both heating and air and plumbing. They were prompt and knowledgeable. They're good contractors. I'd give them an A.”

Review by
12/05/2016

“We had them service our heating and air. The service charges were lower, and they had a good response time. I believe it was an A.”

Review by
12/05/2016

“They did heating and air conditioning work. They were Johnny-on-the-spot. I'd give them an A.”

Review by
12/05/2016

“They swapped out on one of the units about a year ago. They were on time and wore booties. I'd give them a A.”

Review by
12/05/2016

“They installed two thermostats and did the job as required. Everything was good. I would give them a B.”

Review by
12/05/2016

“They did heating and air work. They were on time, did a good job, and explained what they were doing. I'd give them an A.”

Review by
12/05/2016

“They put in a new A/C unit. It went pretty smoothly, just as they said it would. That was probably the best part. They were very professional. It's an A from us.”

Review by
12/05/2016

“They replaced an old water heater with a hybrid model, and they now service my heating and air unit. They're very professional, prompt, and stand behind their work. I'd give them an A+.”

Review by
12/05/2016

“They did a system check. They came on time, they did what they said they were going to do, and they charged what they said they were going to charge, so I was happy. I'd give them an A+.”

Review by
12/05/2016

“They changed the capacitor out on an outside unit. I liked their promptness. They were on time, very clean, respectful, and just overall a great service. I'd give them an A.”

Review by
12/05/2016

“Casteel was on time and courteous. I'd give them an A.”

Review by
12/05/2016

“They checked out our A/C unit. I'd give them an A.”

Review by
09/14/2016

“They did A/C and heating unit replacement. They were prompt and courteous in getting stuff done on time, so the customer service was great. I'd give them an A across the board.”

Review by
09/14/2016

“My experience wasn't that great. The work guy hasn't called me back on something that was not completed. It was an HVAC issue. I'd give them a B.”

Review by
09/14/2016

“They did my air conditioning unit. I liked that they're very friendly. I'll give them an A.”

Review by
09/14/2016

“They replaced our air conditioning unit. They did what they said they were going to do, and the price was good. I'd give them an A.”

Review by
09/14/2016

“They did routine maintenance on my HVAC system. They were on time, clean, worked, got in, got out, and did the job quickly. They get an A.”

Review by
09/14/2016

“I think they're great. They did a great job. They did HVAC work as part of a move-out a year and a half ago. They had to come in and touch up the air conditioning unit. They did exactly what they were supposed to do. It was easy, it was clean, and they were in and out. I'd definitely give them an A. They were great.”

Review by
09/08/2016

“I was disappointed in the pricing on the thermostat they put in. I saw the same thermostat they charged $12-13 for $19 at the store so I think they really overcharged us. They did this two months ago. I'd give them a C.”

Review by
09/08/2016

“They were very efficient. They came in and did what was expected, very quickly, and they treated our home with respect. They had their shoes covered and things like that. They did a pretty thorough examination of our systems and then provided me with a lot of information regarding them, so I found that to be a really positive experience. They were doing HVAC for us three weeks ago. I'd give them an A.”

Review by
09/08/2016

“We've had them come out several times. The latest technician wasn't great. I've had better service from them before, so it might just depend on the serviceperson. It wasn't so bad that I won't go back to Casteel, but that wasn't my favorite service from them. It just depends on the people. The last time they came, six weeks ago, they filled our unit up with Freon. I'd give them a B- overall. You can't really go wrong with filling up the actual problem he came for. He wasn't on time, but he called.”

Review by
08/24/2016

“They were nice. Our A/C went out. We have a service contract with them where they come out twice a year. However, when it went out, they weren't able to get out here in time to get it fixed, so we ended up going with another company. The other company was able to get out here so quickly and do the job right that we signed a service contract with them and dropped our contract with Casteel. They were great to work with. It was a matter of convenience. I'd give them an A.”

Review by
08/24/2016

“They did A/C work for me. They were on time, and they got it done. I'd give them an A overall.”

Review by
08/24/2016

“They do professional work and they have good customer service. I'd give them an A.”

Review by
08/24/2016

“They did work for me several months ago. They did HVAC maintenance for me. They were very thorough. They get an A+.”

Review by
08/24/2016

“Casteel did work for me at the end of February. It was great. They did HVAC work for me. They were just friendly and efficient. I would give them an A.”

Review by
08/24/2016

“They did heating and air work for me. They did fine. It was for our condo. I'd give them a B overall. Their quality of work was fine. Their customer service was fine.”

Review by
08/24/2016

“They did heating and air. I had a problem that they supposedly fixed, and he had to come back the next day. He charged me weekend charges for returning that day. I'd give them a D-.”

Review by
08/24/2016

“They did a good job. They did heating and air conditioning work.”

Review by
08/24/2016

“They did a great job.”

Review by
07/26/2016

“They did air conditioning work for me. I'd give them an A.”

Review by
07/26/2016

“They did water heater work for me. They get an A.”

Review by
07/26/2016

“It's working out very well. I'll give them a B.”

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