Casteel Heating, Cooling, Plumbing & Electrical
10th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 606 Surveys
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Compiled Score: star star star star star
Casteel Heating, Cooling, Plumbing & Electrical has received 5 out of 5 stars (A-rating) based on 606 customer surveys conducted by Best Pick Reports.
10th year as a Best Pick Call
"As a five-time Top 25 Small Business of the Year winner, Casteel understands how to take 'Amazing Care' of its customers. We are known for our customer service, craftsmanship, and integrity. Our award-winning company understands how to provide 'Amazing Care' for all your HVAC, plumbing, and electrical needs."

John Hillis | President
Company Information
Services Offered
Casteel Heating, Cooling, Plumbing & Electrical replaces, repairs, and services all residential heating, cooling, plumbing, and electrical issues. The company also offers up-front pricing and same-day service.
Warranty
Casteel honors all manufacturers' warranties and provides extended warranties and guarantees.
Company History
The company was founded by Bob and Janis Casteel in 1987. Their son, John Hillis, is president of the company today.
Distinctions
The company is a North American Technician Excellence (NATE) Certified Contractor and was voted Atlanta Home Improvement magazine's Best Plumbing Company of 2016.
Employee Information
According to John, all of Casteel's employees are industry trained, background checked, and regularly drug tested.
Licenses
CR006509
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“Excellent technician. It was air conditioning and heating maintenance they were doing for me. I'd give them an A.”

“It was a great experience. It was just a great experience.”

“I believe the last time they were out, they replaced a pump that pumped out water out of the furnace area. I'm thinking they may have also done a water heater. I've had a couple things done over the last year so I'm not sure. They're just very conscientious about getting out there quickly, and doing a professional job, and explaining what needs to be happening, and stuff like that. I was very pleased with that. I'd give them an A+, definitely. I have recommended them.”

“I liked that they showed that they were concerned about everything they did. They did my air conditioning and they came back out and serviced it. I'd give them an A+. I would recommend them.”

“That was like 3 years ago. It was OK. They changed a part, I think. I'd give them an A+ for everything.”

“The guy that came out was very nice and knowledgeable. They might have done the heater, it was quite some time ago. It was an A+.”

“The reason I went with Casteel Heating is because they were recommended by Cobb EMC. They have a voucher program incentive, and I've had some plumbing and electrical work done by them as well. They seemed like a good company to me. They did the spring tune-up on the H-VAC unit. I'd give them an A+.”

“They came in and did exactly what they said they were going to do, no problems. They were very respectful of the house while they were there and cleaned up everything real well. They installed an air conditioning unit upstairs. I'd give it an A+. I would recommend them, for sure.”

“They fixed my air. I think I had a leak in the line so they repaired that and added Freon. It was quick service and the job that they did was effective, got it back up and running. I would give them an A+.”

“We've used them for the heating and cooling, and the plumbing. On both occasions, they've done a good job as opposed to the Pink Plumber, which we had a horrible experience with them. The Pink Plumber, they never did make things right but Casteel Heating and Cooling, we had a very positive experience with the heating and cooling, and the plumbing. I'd give them an A+. I do recommend them occasionally.”

“They did a little air conditioning service for me a couple years ago. I'd give them an A.”

“Everything's fine. Everything's been working fine and we would definitely use Casteel Heating again. No problems at all.”

“I actually don't remember. I had no complaints with their service.”

“I dealt with them for some minor repairs. They replaced my furnace so it was not a small thing. I'd grade them as an A.”

“I had no complaints and I would recommend them.”

“I have no complaints and I would recommend them.”

“I liked them just being very detailed and keeping me informed of the work that was being done. Casteel Heating did my services for my heating and air conditioning. I would give them an A.”

“It was a positive experience. It was air conditioning. We had to get a new air conditioner. Otherwise, I don't think we had anybody else come out. I'd probably grade them as an A. I don't remember anything bad.”

“It was service for my A/C. I would give them an A.”

“Pretty much, they did what they said they were going to do in a timely fashion. They came in, did it, made sure, and we had to make a callback, came and resolved it. They were on top of it. I'd give them an A. I've already told them to people and they've gotten work done.”

“Regarding the A/C installation, nothing negative. It was OK. I guess they were honest, reliable, trustworthy., I guess you could say that they were working, not just sticking around. They changed the units outside and they installed the evaporator coils in the furnaces, so, I guess they did a little bit of plumbing and electrical. I would give them an A.”

“So far, so good. I have no complaints, and I would recommend them.”

“The job was done as promised on time. Nothing wrong with it. I'd say they're an A.”

“There was nothing bad. They did air conditioning for me. I'd give them an A.”

“They cleaned up after themselves and did a good job. They put in a new system. I would give them an A.”

“They did the air conditioning. I'd give them an A.”

“They did what they were supposed to do. They were just doing the maintenance of the air conditioning for me. I would grade them as an A overall.”

“They installed a new A/C unit. They were quick and they were easy to work with. That was about it. I'd give them an A.”

“They were good. They repaired the problem. The guy that came out was very good and thorough, so everything's good. It was air conditioning.”

“They're pretty good. I think when I had them here, the office people and the people they brought, took the time to explain things. I think I just had them do annual maintenance. I'd give them an A for everything.”

“They've been servicing my units for years now, the old units, that is. I've had a good track record with them. I'd give them an A at least. I have recommended them.”

“We've used Casteel for a long time. If we didn't like them we wouldn't use them. I'm trying to remember if they installed our new hot water heater. I'd give them an A.”

“Casteel repaired our air conditioner. They came out super fast, and it was a busy time of the year. They were fast, efficient, and they fixed the problem. I'll give them an A+.”

“They did preventative maintenance on my air conditioner. I have a service contract with them. They were on time and educated me a lot on everything they did step-by-step. They were excellent.”

“We've been using Casteel, and they've been doing a great job. They serviced my air conditioner and heater. They show up on time, knock it out, and leave. I would absolutely recommend this company, and I'd absolutely give them an A+.”

“Everything was good. They replaced a fan motor on our air conditioning system. They were quick, and they got the job done in a day. I couldn't have asked for better service—A+.”

“We had quotes on everything, but the service they did was on our air conditioning. I liked their responsiveness and professionalism. I'd give them an A+.”

“Everything was good. They just did a tune-up for me on my HVAC. I liked that the experience was complementary. I'd give them an A+.”

“They did work for me several months ago. They did HVAC maintenance for me. They were very thorough. They get an A+.”

“They did heating and air work for me. They were on time. They did the job thoroughly. The technician that was there was friendly and professional. I'd give them an A.”

“They did A/C work. I was selling my house, and they did a refresh on the unit. They were just very professional and very knowledgeable. I'd give them an A.”

“They repaired an air conditioning unit. The technician was knowledgeable and friendly. I'd give them an A.”

“They did air conditioning work for me. I'd give them an A.”

“They did home air conditioning maintenance. The scheduling was easy, and they did what they said they were going to do. I'd give them an A.”

“They do a lot for me. They installed a new HVAC system. They fixed my plumbing. They've done some other work, including maintenance, follow-up, and stuff like that. They took care of everything. I'd give them an A.”

“They did HVAC work for us. The guy who came out was really knowledgeable and really straightforward with us. It was great. I'd give them an A.”

“The A/C is running great. They got it fixed after the circuit relay was blown. They came back, got it fixed, and set it back up so it's working correctly. I'd give them an A.”

“Casteel did work for me at the end of February. It was great. They did HVAC work for me. They were just friendly and efficient. I would give them an A.”

“They did a good job. They did heating and air conditioning work.”

“They did A/C work for me. They were on time, and they got it done. I'd give them an A overall.”

“They were very efficient. They came in and did what was expected, very quickly, and they treated our home with respect. They had their shoes covered and things like that. They did a pretty thorough examination of our systems and then provided me with a lot of information regarding them, so I found that to be a really positive experience. They were doing HVAC for us three weeks ago. I'd give them an A.”

“They did my air conditioning unit. I liked that they're very friendly. I'll give them an A.”

“They did routine maintenance on my HVAC system. They were on time, clean, worked, got in, got out, and did the job quickly. They get an A.”

“They did A/C and heating unit replacement. They were prompt and courteous in getting stuff done on time, so the customer service was great. I'd give them an A across the board.”

“I think they're great. They did a great job. They did HVAC work as part of a move-out a year and a half ago. They had to come in and touch up the air conditioning unit. They did exactly what they were supposed to do. It was easy, it was clean, and they were in and out. I'd definitely give them an A. They were great.”

“The work went well, and they replaced an A/C unit. The work was good quality, and they were polite and had good customer service. I would grade them an A.”

“Using Casteel's services was a positive experience. I would grade them A all the way. I have not had any trouble with them whatsoever. They've always been reliable.”

“Casteel was great. They were very good. They did the ductwork in our kitchen.”

“The experience was good. They did a service check for the heat. It was routine maintenance. I would recommend them to my friends and neighbors. I'd give them an A.”

“We like them very much, and we've stayed with them. We have a maintenance contract with them.”

“Casteel did some maintenance on my A/C unit. They were really organized in letting me know when the technician was going to be there. They did a great follow-up call as well; the communication was excellent. When the service technician got here, he helped me with my problem, explained everything, and was pretty fast. It was an all-around great experience. I'll give them an A. I have recommended them.”

“They put in a new A/C unit. It went pretty smoothly, just as they said it would. That was probably the best part. They were very professional. It's an A from us.”

“We started off with just the service for the summer, but they found a leak within the air conditioning system that had been created by another company. They took care of it, and I decided I would start a biannual check-up with Casteel. Also, talking with the lady who set up my service appointment was very positive. She certainly knew her stuff, too. I'd definitely give them an A+.”

“They did a system check. They came on time, they did what they said they were going to do, and they charged what they said they were going to charge, so I was happy. I'd give them an A+.”

“Casteel did work on our furnace over a year ago. They showed up on time, they wore booties in the house, and they were considerate about what we needed to be done. And they didn't give try to charge us extra. I'd give them an A.”

“They did heating and air work. They were on time, did a good job, and explained what they were doing. I'd give them an A.”

“They put in an A/C unit and redid some ductwork. I worked directly with the manager. They were polite and helpful. They were efficient, and they made sure I understood how things were done. There were no questions afterward. I'd give them an A.”

“Casteel was on time and courteous. I'd give them an A.”

“They changed the capacitor out on an outside unit. I liked their promptness. They were on time, very clean, respectful, and just overall a great service. I'd give them an A.”

“They were very nice and very kind. They checked our air conditioning out. It was good. The customer service was very good. I'd give them an A.”

“They did replaced some kind of component on my outdoor air unit. They showed up on time, and they did the work quickly. I'd give them an A.”

“We just had our yearly check done. They were courteous and efficient as always. The customer service answered my questions, and when I called, they made sure I had an appointment and stuck to it. I'd give them an A.”

“They checked out our A/C unit. I'd give them an A.”

“They did heating and air conditioning work. They were Johnny-on-the-spot. I'd give them an A.”

“They come out twice a year for service. They set it up for the cooling season. They also do the heating inspection. I'm very pleased with their work and very pleased with the people they send out. They're good folks. I'll give them all A's. I recommend them all the time.”

“They swapped out on one of the units about a year ago. They were on time and wore booties. I'd give them a A.”

“They installed a new furnace. They were prompt, they came right to the price they gave me, and they worked very hard to get everything approved and done for me. They were fast. I'd give them an A.”

“I had a great experience. They did electrical and A/C work. I would give them an A. I had no problem with them. I've used them twice already.”

“They did some electrical work. We were closing on our house, doing some punch list stuff, and they also serviced our HVAC system. I would grade it an A+.”

“They did work for me about three months ago. There were two services. One was for the electrical issues, the circuit breakers, and the other one was for air conditioning. I would grade them A+.”

“They did work for me. Everything was positive.”

“They fixed some device that we had problems with. I would grade it an A.”

“It was A/C work. They really kept the job site clean. I would grade it definitely a 9 out of 10.”

“It was very positive with the heating and air. I had no complaints, and I would recommend them.”

“The guy was very thorough in checking everything, and they sent the same guy back out to recheck when I had problems. The guy came back out and fixed it, so that was good. I would grade it an A.”

“They just replaced some parts for us on the heater. I'd grade it an A+.”

“They're my maintenance people for our heating and air. I'd give them an A.”

“They put in a new heating and cooling system. I'd give them an A+.”

“I had a wonderful experience with Casteel. Our air conditioning and furnace got hit by lightning. They came and got everything taken care of for us, and it was actually wonderful and very professional. I'd give them an A+.”

“They repaired our air conditioner. I would give them an A.”

“They replaced an air conditioning unit and a furnace. I'd grade them A+.”

“I've used Casteel multiple times. They've been fantastic, and I recommend them all the time. Two years ago, we had a major upgrade which involved putting a brand new system up in our attic for the upstairs instead of the one system in the basement feeding both the first floor and the upstairs. We kind of split things off. That system has been perfect. They had to do all that work as well as make some modifications to the one in the basement. They had to do some zoning so that we have heating and air conditioning in the basement as well as the first floor, all working off the same unit. I've got two woodworking shops on the property, and they put in some mini-splits in each of those units, too. I'd give them an A+. They're excellent.”

“Casteel takes very good care of our two HVAC units. They are super people to work with. They're always on time. They're there when they say they're going to be there, and they clean up after themselves. They don't make a mess. I can't say enough about them. They're an A+.”

“I really like my heating and air guys from Casteel. They are wonderful. They put in two furnaces and two air conditioners. They're definitely an A.”

“We had Casteel replace our entire heating and cooling systems for both floors, and the folks that did it did an excellent job for us. They were rated in Best Pick Reports, and I say they earned an A grade.”

“It's easy to get an appointment. They come when they say they're going to come, and they resolve the issue. The job was a regular check on our air conditioning to make sure that it was functioning properly before the cooling season. We've been using them for years, and I would give them an A.”

“They were on time and did the work that they promised they would do, so that's pretty much all a consumer can ask for. They replaced the air conditioning unit for our main floor and basement. The entire system was pretty much redone. They installed a new unit, and then they fenced it in. They followed up pretty much every six months with quality checks and that sort of thing for the first year, so that was a good bonus. We've had it in here for probably a year and a half to two years. It's a much better unit. The one before was like a 20-year-old unit. I'd give the highest marks to Casteel; they've been great.”

“I use Casteel, and they're pretty good. They did a good job putting in a whole system. The customer service has been great. They back up what they say, and I've never had to call them back. They've been pretty legit. I had one minor issue, but they came back out and fixed that pretty quick. I'd say that they're an A+.”

“I think a blower was broken, and Casteel fixed it. I'd give them an A+.”

“Casteel did good work—I like them. I liked their professionalism. They did expansion valves and worked on the thermodynamics of a condenser. I think they showed up on time, and they were well groomed. They had clean shoes, and they laugh at all my jokes. We'll give them a solid A grade.”