Casteel Heating, Cooling, Plumbing & Electrical
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.8 out of 5 stars based on 405 customer surveys.
5
345
4
43
3
12
2
5
1
0
10th year as a Best Pick Call
"As a five-time Top 25 Small Business of the Year winner, Casteel understands how to take 'Amazing Care' of its customers. We are known for our customer service, craftsmanship, and integrity. Our award-winning company understands how to provide 'Amazing Care' for all your HVAC, plumbing, and electrical needs."

John Hillis | President
Company Information
Services Offered
Casteel Heating, Cooling, Plumbing & Electrical replaces, repairs, and services all residential heating, cooling, plumbing, and electrical issues. The company also offers up-front pricing and same-day service.
Warranty
Casteel honors all manufacturers' warranties and provides extended warranties and guarantees.
Company History
The company was founded by Bob and Janis Casteel in 1987. Their son, John Hillis, is president of the company today.
Distinctions
The company is a North American Technician Excellence (NATE) Certified Contractor and was voted Atlanta Home Improvement magazine's Best Plumbing Company of 2016.
Employee Information
According to John, all of Casteel's employees are industry trained, background checked, and regularly drug tested.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
2218 Canton Road
Marietta, GA 30066
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
CR006509

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.8 out of 5 stars based on 405 customer surveys.
5
345
4
43
3
12
2
5
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/30/2018

“They were definitely there early, they finished? the job earlier than they said, neat, professional, and could not have asked for a better experience.”

Review by
10/29/2018

“They met or exceeded my expectations in all areas. The AC is blowing like a champ!”

Review by
10/29/2018

“Casteel Heating & Cool, Inc.'s timeliness, ability to get out quickly, and responsiveness exceeded my expectations.”

Review by
10/29/2018

“Everything went well. They even went under the house and in the attic. They were very professional.”

Review by
10/29/2018

“I would not say that they exceeded my expectations but the quality of work was high level. But it was what I expected.”

Review by
10/28/2018

No review comments provided

Review by
10/25/2018

“Installed new HVAC system, Water Heater, and plumbing in two bathrooms.”

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/22/2018

“They exceeded my expectations by the functionality of the system they put in, that is a plus.”

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

“Zach and Darrell are the two technicians I have had the privilege of having in my home the most:) I highly recommend both.”

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/19/2018

No review comments provided

Review by
10/19/2018

“I was satisfied with everyone that I dealt with the exception of the initial salesperson.”

Review by
10/18/2018

“They met all expectations and did a good job.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“Mr. Hosmer could not remember the names of the crew that installed the heating and air, but would like to recognize them for their great work.”

Review by
10/18/2018

“Everyone I worked with did a great job. The salesman that came out was awesome. Randy Sharp was the salesman.”

Review by
10/18/2018

“They met everything.”

Review by
10/18/2018

“They installed a new unit and duct work.”

Review by
10/18/2018

“The installers were amazing, friendly and answered all my questions”

Review by
10/18/2018

“The installation processes met my expectations.”

Review by
10/18/2018

“I would like to recognize everyone at Casteel Heating & Cool that I worked with for their exceptional service. They were all great.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“They met all areas of expectations.”

Review by
10/18/2018

“Both technicians that came out was very nice and helpful. They answered all my questions.”

Review by
10/18/2018

“They met my expectations? with everything except the materials. The unit didn't work downstairs when they replaced it.”

Review by
10/17/2018

No review comments provided

Review by
10/17/2018

“I have been using Casteel for about 5-6 years now. I am on the service plan for my HVAC, so the price has been very reasonable. They have recommended some improvements but never pushed them on me. We did a couple of them and opted not to do the others at this time. They have always been prompt, professional and courteous.”

Review by
10/16/2018

“My two installer were excellent.”

Review by
10/16/2018

“Really professional and easy to work with Quality team overall”

Review by
10/16/2018

“They met all of the expectations.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“Edgar Cortes and his electrical partner did an amazing job replacing my electrical panel and providing proper grounding for my home. Kevin Prather evaluated my plumbing system and let me know that NO upgrades or updates were needed based on current building code. Bobby Loebl and Tin Knight provided all the information and benefits to replacing my 20 year old system with a high efficiency system that is saving me HUNDREDS of dollars a month on A/C. The work performed by the two HVAC crews (don't remember their names, sorry) was incredible and completed in one day. The finishing touches they provided have reinforce the reason I choose Casteel in the first place.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“They met my expectations.”

Review by
11/05/2017

“They fixed my air. I think I had a leak in the line so they repaired that and added Freon. It was quick service and the job that they did was effective, got it back up and running. I would give them an A+.”

Review by
09/22/2017

“It was a positive experience. It was air conditioning. We had to get a new air conditioner. Otherwise, I don't think we had anybody else come out. I'd probably grade them as an A. I don't remember anything bad.”

Review by
09/22/2017

“I think Casteel Heating is great because they come really quickly when you call. It doesn't take a long time for them to come. The people are courteous and clean. They do a nice job. They fixed a thermostat issue that we had, and we had a clogged pipe of some sort in our air conditioning. They had to reroute something and they fixed that. They've done a good job. Their service, I would give that an A. I've already recommended them. I think they're a little expensive but I like them anyway.”

Review by
09/22/2017

“They were good. They repaired the problem. The guy that came out was very good and thorough, so everything's good. It was air conditioning.”

Review by
09/22/2017

“The experience of the people that came out made it a neutral experience. I can't remember what they did for me. It's been a while. I'd give them a C+.”

Review by
07/13/2017

“I believe the last time they were out, they replaced a pump that pumped out water out of the furnace area. I'm thinking they may have also done a water heater. I've had a couple things done over the last year so I'm not sure. They're just very conscientious about getting out there quickly, and doing a professional job, and explaining what needs to be happening, and stuff like that. I was very pleased with that. I'd give them an A+, definitely. I have recommended them.”

Review by
07/13/2017

“We've used them for the heating and cooling, and the plumbing. On both occasions, they've done a good job as opposed to the Pink Plumber, which we had a horrible experience with them. The Pink Plumber, they never did make things right but Casteel Heating and Cooling, we had a very positive experience with the heating and cooling, and the plumbing. I'd give them an A+. I do recommend them occasionally.”

Review by
07/13/2017

“They're pretty good. I think when I had them here, the office people and the people they brought, took the time to explain things. I think I just had them do annual maintenance. I'd give them an A for everything.”

Review by
07/13/2017

“I liked that they showed that they were concerned about everything they did. They did my air conditioning and they came back out and serviced it. I'd give them an A+. I would recommend them.”

Review by
07/13/2017

“They did a good job. They were just honest. They seemed honest, and they seemed nice and gave us a good price. Other than that, that's about it. It was for HVAC work. I'd give the whole thing an A+. If someone asks us, I would definitely recommend them.”

Review by
07/13/2017

“Everything was good. Whatever I needed, they provided for me. It was good. I don't have any issues with that. They provided me a hot water heater and they serviced my heater. I'd give them a B+.”

Review by
07/13/2017

“They did the heating and plumbing. The hot water tank was leaking water. I'd give them a C. It's OK. There's nothing wrong, but the problem, I think, was they did extra work. They fixed it, but it's mostly several things instead of the one. I don't recommend them.”

Review by
07/11/2017

“They came in and did exactly what they said they were going to do, no problems, very respectful of the house while they were there, and cleaned up everything real well. They installed an air conditioning unit upstairs. I'd give it an A+. I would recommend them, for sure.”

Review by
07/11/2017

“They did what they were supposed to do. They were just doing the maintenance of the air conditioning for me. I would grade them as an A overall.”

Review by
07/11/2017

“They've been servicing my units for years now, the old units, that is. I've had a good track record with them. I'd give them an A at least. I have recommended them.”

Review by
07/11/2017

“I liked them just being very detailed and keeping me informed of the work that was being done. Casteel Heating did my services for my heating and air conditioning. I would give them an A.”

Review by
07/11/2017

“We've used Casteel for a long time. If we didn't like them we wouldn't use them. I'm trying to remember if they installed our new hot water heater. I'd give them an A.”

Review by
07/11/2017

“Everything's fine. Everything's been working fine and we would definitely use Casteel Heating again. No problems at all.”

Review by
07/11/2017

“I dealt with them for some minor repairs. They replaced my furnace so it was not a small thing. I'd grade them as an A.”

Review by
07/11/2017

“They did a little air conditioning service for me a couple years ago. I'd give them an A.”

Review by
07/11/2017

“There was nothing bad. They did air conditioning for me. I'd give them an A.”

Review by
07/11/2017

“It was service for my A/C. I would give them an A.”

Review by
07/11/2017

“They did the air conditioning. I'd give them an A.”

Review by
07/02/2017

“It was a great experience. It was just a great experience.”

Review by
07/02/2017

“So far, so good. I have no complaints, and I would recommend them.”

Review by
07/02/2017

“The job was done as promised on time. Nothing wrong with it. I'd say they're an A.”

Review by
07/02/2017

“They installed a new A/C unit. They were quick and they were easy to work with. That was about it. I'd give them an A.”

Review by
07/02/2017

“Excellent technician. It was air conditioning and heating maintenance they were doing for me. I'd give them an A.”

Review by
07/02/2017

“That was like 3 years ago. It was OK. They changed a part, I think. I'd give them an A+ for everything.”

Review by
07/02/2017

“The guy that came out was very nice and knowledgeable. They might have done the heater, it was quite some time ago. It was an A+.”

Review by
07/02/2017

“Pretty much, they did what they said they were going to do in a timely fashion. They came in, did it, made sure, and we had to make a callback, came and resolved it. They were on top of it. I'd give them an A. I've already told them to people and they've gotten work done.”

Review by
06/30/2017

“The reason I went with Casteel Heating is because they were recommended by Cobb EMC. They have a voucher program incentive, and I've had some plumbing and electrical work done by them as well. They seemed like a good company to me. They did the spring tune-up on the H-VAC unit. I'd give them an A+.”

Review by
06/30/2017

“Regarding the A/C installation, nothing negative. It was OK. I guess they were honest, reliable, trustworthy. , I guess you could say that they were working, not just sticking around. They changed the units outside and they installed the evaporator coils in the furnaces, so, I guess they did a little bit of plumbing and electrical. I would give them an A.”

Review by
06/30/2017

“They cleaned up after themselves and did a good job. They put in a new system. I would give them an A.”

Review by
06/30/2017

“So far they've been good. They've been prompt and have been every time they call. They show up at the price and time. They did air conditioning and heating. I'd give them an A.”

Review by
06/30/2017

“They were on time, they were very neat. It was actually a lot less than they first said it would be cost-wise. I was low on Freon and they found a leak in my air conditioning. It's an A.”

Review by
06/30/2017

“I actually don't remember. I had no complaints with their service.”

Review by
06/30/2017

“I have no complaints and I would recommend them.”

Review by
06/30/2017

“I had no complaints and I would recommend them.”

Review by
06/30/2017

“I think Casteel Heating installed a new air conditioner. They did a good job. They were just on time, had good products, and did what they said they would do at the fixed price. So that was good. I'd give them a B+. There was a slight issue. We had paid them right at that point and they called back a month later saying “Hey, we need payment for this.” We said, “Here’s the check number, you cashed it,' and that's why they're getting a B+. They screwed that billing thing up.”

Review by
12/14/2016

“They replaced a furnace, air conditioner, and furnace. I'd grade them A+.”

Review by
12/13/2016

“They replaced some parts for us on the heater. I'd grade it an A+.”

Review by
12/13/2016

“They put in a new cooling system, heating and cooling. I'd give them an A+.”

Review by
12/13/2016

“It was very good. They did electrical, plumbing, and an A/C unit. I'd give them an A.”

Review by
12/13/2016

“They repaired our air conditioner. I would give them an A.”

Review by
12/13/2016

“I'd give them an A.”

Review by
12/13/2016

“They did some electrical work. We were closing on our house, some punch list stuff, and then they also serviced our HVAC system. I would grade it an A+.”

Review by
12/13/2016

“They did some work for me. They installed a tank less water heater. I'd grade it an A+, haven't had an issue.”

Review by
12/13/2016

“It was very positive with the heating and air. I had no complaints and I would recommend them.”

Review by
12/13/2016

“Everything was good. They replaced a hot water heater back in January. I would grade it an A.”

Review by
12/13/2016

“It was A/C work. They just really kept the jobsite clean. I would grade it definitely an A.”

Review by
12/13/2016

“I had a great experience. They did electrical work and A/C. I would give them an A. I had no problem with them. I've used them twice already.”

Review by
12/13/2016

“Actually I had a wonderful experience with them actually. Our air conditioning got hit by lightning and the furnace—all that got hit—, including the wires and stuff. They came and got everything taken care of for us and it was actually wonderful, very professional. I'd give them an A+.”

Review by
12/13/2016

“The guy was very thorough in checking everything, and they sent the same guy back out to recheck when I had problems again so the guy came back out and fixed it so that was good. I would grade it an A.”

Review by
12/13/2016

“They did work for me two-three months ago. Actually there were two services. One was for the electrical issues, the circuit breakers and the other one was for air conditioning. I would grade them A+.”

Review by
12/05/2016

“They installed a new furnace. They were prompt, they came right to the price they gave me, and they worked very hard to get everything approved and done for me. They were fast. I'd give them an A.”

Review by
12/05/2016

“We just had our yearly check done. They were courteous and efficient as always. The customer service answered my questions, and when I called, they made sure I had an appointment and stuck to it. I'd give them an A.”

Review by
12/05/2016

“They put in an A/C unit and redid some ductwork. I worked directly with the manager. They were polite and helpful. They were efficient, and they made sure I understood how things were done. There were no questions afterward. I'd give them an A.”

Review by
12/05/2016

“Casteel did work on our furnace over a year ago. They showed up on time, they wore booties in the house, and they were considerate about what we needed to be done. And they didn't give try to charge us extra. I'd give them an A.”

Review by
12/05/2016

“They did routine maintenance and replaced a part on one of my air conditioning unit. They showed up when they told me they would, they did the work they told me they would do, they didn't peddle anything else, and they were clean and well spoken. It was also affordable. I'd give them an A.”

Review by
12/05/2016

“They come out twice a year for service. They set it up for the cooling season. They also do the heating inspection. I'm very pleased with their work and very pleased with the people they send out. They’re good folks. I'll give them all A's. I recommend them all the time.”

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