Research Methodology

For each Best Pick Reports publication, we conduct extensive consumer satisfaction research to review home service providers, and we use the data collected to provide testimonials and objective, third-party ratings of companies in dozens of categories.

An overview of our Best PickCertification Process:

We conduct thousands of new surveys every year with homeowners who had firsthand experience with home service providers. To maintain third-party objectivity, we base our ratings entirely on research conducted by Best Pick Reports employees in our research centers. All reviews are aggregated, averaged, and weighted based on how recently the review was collected, in order to calculate a final grade.

We calculate a company’s grade using all the survey data we have about that company spanning the past five years. To ensure that our ratings are statistically valid, we take into consideration sample size, standard error in calculations, and the probability of different outcomes. Recent homeowner experiences are more heavily weighted than earlier experiences. All Best Pick companies must maintain an A grade based on reviews in our research database. These companies average over 100 reviews each, though oftentimes their rating will be based on a much higher volume of reviews. The number of reviews that each company rating is based on can be found above the published homeowner reviews in the print guide, on this website, and in the Best Pick Mobile App.

Since our founding in 1997, our principles have been based on accurate and consistent information, and we uphold, share, and publish our standards for your benefit. The research and grading methods we use are proven and widely used in the surveying industry for a variety of purposes, including scientific research and political polling. Because we employ a business model that relies on consumer data and advanced survey methodologies to determine ratings, homeowners and providers are assured a reliable process.

As part of our commitment to the integrity of our research, we carefully screen prospective employees for connections to home service companies to prevent conflicts of interest. No Best Pick Reports employee holds an ownership stake in any listed, or prospective, Best Pick company. Additionally, no companies that are featured in Best Pick Reports hold any ownership stake in Best Pick Reports.

Companies cannot buy a good rating; the only way companies can obtain the Best Pick designation is to earn it by having many satisfied customers and good reviews. We never accept letters of recommendation, write-in reviews, or third-party references in our research. After tracking and rating thousands of businesses, we showcase Best Pick companies in our annual report, which is posted online and mailed to homes in many metropolitan communities. Participation in the Best Pick program is completely voluntary and only offered to companies that excel in our research.