About Us

EBSCO Research LLC, formerly Probix LLC, was founded by Walt Jenkins in 1997 in Atlanta, Georgia. Walt was inspired to establish the company after hearing discouraging accounts from his friends and family about their experiences trying to find and hire quality contractors in Atlanta. As a direct result, he created the report publications to evaluate and document the performance of contractors with one primary goal: to increase the opportunity for satisfactory outcomes when contracting home service providers.

As an independent research firm, EBSCO Research employs a business model similar to J.D. Power and Associates, an organization renowned for its research integrity. We conduct extensive consumer research to review contractors, and we use the data to provide testimonials and objective, third-party ratings of contractors in more than three dozen categories.

Companies cannot buy a good rating; the only way contractors can obtain a good rating is by receiving many good customer reviews. Most contractors fail to meet our Best Pick™ qualifications. To be eligible for Best Pick status, companies have to meet our high standards for quality, efficiency, and customer service, and we must have a large percentage of reviews from satisfied customers. (For more information, see our methodology page.)