Our Story

Best Pick Reports is a free, annual guide that features independently researched and recommended local home service providers. With Best Pick Reports, you receive free, objective, third-party data that enables you to identify top-quality companies servicing your neighborhood.

Since 1997, the Best Pick Reports team has conducted consumer satisfaction research to evaluate and document the performance of home service providers in dozens of service categories, such as Plumbing, Roofing, and Pest Control. Companies that qualify for Best Pick Certification are invited to promote their designation by being featured in the Best Pick Reports guide, on BestPickReports.com, and in the Best Pick Mobile App. Inclusion in Best Pick Reports is by invitation alone, and that invitation is extended only if a company has met our strict qualifying criteria. After accepting our invitation, companies pay a listing fee, which allows us to distribute our publication at no cost to homeowners. The extensive research process behind each annual publication makes Best Pick Reports the most reliable resource for finding reputable home service companies in your area.

2013 Best Pick Ribbon

The initial idea behind Best Pick Reports was simple: go straight to the source—homeowners—and gather invaluable data on company performance in a variety of categories. What began as a door-to-door review aggregation service is now backed by a robust database of hundreds of thousands of unbiased reviews, covering over forty different categories and spanning across eight major metropolitan areas: Atlanta, Boston, Chicago, Dallas, Houston, Maryland, Northern Virginia, Philadelphia, and Washington, DC. Today, we conduct thousands of telephone interviews and email surveys with homeowners who have had recent experiences with local home service providers in order to identify companies exhibiting the best quality of work and customer service. Though much has changed in the industry since 1997, the Best Pick Reports team continues to demand the best from home service companies and works meticulously to equip homeowners with the information they need to make informed decisions.

Inclusion in Best Pick Reports is a selective and significant accolade. Only companies that meet strict research benchmarks are eligible for Best Pick™ status. Companies cannot buy this distinction; instead they must maintain an A grade based on a statistically significant number of reviews in our research database. In addition, every company must hold proper insurance and licenses and must re-qualify each year. The select few who qualify and choose to participate in the program are then showcased online and in the annual print publications. For more information, see our Research Methodology page.

Dear Homeowner,

This has been an eventful year for Best Pick Reports. Our dedicated research staff is larger and busier than ever. This year we identified hundreds of new top-rated companies, and we reevaluated every 2015 Best Pick company to ensure that they are continuing to offer superior service. We are also publishing inaugural guides in Boston and Philadelphia, and we look forward to more expansion in the coming year.

All of this is possible because 19 years ago we introduced a simple business model. We proactively interview thousands of homeowners about their experiences with home service companies and use this feedback to calculate company ratings. To ensure our ratings are accurate, we adhere to statistically proven survey industry standards and practices. We conduct this massive research operation each year in order to publish A-rated companies on our website and in our annual publication.

We’ve heard time and time again that our guide helps homeowners take the guesswork out of hiring a contractor. To further strengthen our recommendations, we’re introducing a new service this year—The Best Pick Guarantee. Simply register on our website for free, and the next time you use Best Pick Reports to hire a company, we guarantee that the work will be performed to your satisfaction. If you have any issues at all, we’ll work with you and the company to make it right, even if it means sending you a refund. The Best Pick Guarantee has been designed to be straightforward because we know that our companies perform excellent work. In the rare occurrence that something goes wrong, we’ll have your back to ensure a positive outcome.

I hope you enjoy the 2016 edition of Best Pick Reports. We’ve conducted the research and guaranteed the results so that you can relax while a Best Pick company makes your next project a success!

Warm regards,

GR Signature GR Signature

Greg Robb
General Manager

EBSCO Research LLC is a division of EBSCO Industries Inc. Founded in 1944, EBSCO Industries is a family-owned company that has grown into more than 40 diversified businesses, including EBSCO Information Services, which is the provider of EBSCOhost® online research databases.

For more information, please visit www.ebscoind.com.