“I am most satisfied with the timeliness with them and being able to get them to come out and give us a quote. With the other companies that we contacted it was going to take over a month to get someone out to give us a quote. Windows on Washington come out in a few days. The got started with the project quickly. They were quick and professional during installation. They keep the place clean during installation. I really liked their timeliness with getting questions or issued resolved. It was nice be able to call and get an actual person that answered phone. They were easy to get a hold of. They were highly professional and their prices were competitive.”
“I was most satisfied with how professional WOW was at our first meeting. They listened to what I had to say and my over all objectives. Their customer service is great. I felt comfortable giving them my business.”
“The whole experience was great. From the initial visit from Zach to the installation team led by Joon. I had no issues, or questions that were not answered.”
“The windows are absolutely beautiful. I'm so glad the sales rep suggested picture windows for the view into our backyard.”
“The lead installer and team were fantastic. Also Greg Schwartz was great in answering all of our questions and providing us the information we needed to provide to our HOA in our initial meeting.”
“Installation crew was very professional and knowledgeable, as was the sales rep.”
“The speed of installation. At first I was told a day and a half. There was bad weather coming the next day and the crew was able to the windows in a day”
“I was most satisfied with the window installer.”
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“We really appreciated the professionalism and knowledge provided in scoping the windows needed to resolve the issues with out old units. This was topped by excellent communication and a spotless execution on the install day.”
“Communication. Everybody I spoke to was on point and knowledgable in every way.”
“they were nice, stayed on schedule, and the windows look great”
“Installation completed quickly and neatly. Window quality in terms of keeping house cooler in the summer and not leaking in the winter is good.”
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“The installation team did a great job and was very efficient.”
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“Quality product, installed well”
“They were very quick to put the windows up.”
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“Installation was done on time. Quality of windows and installation was excellent.”
“My interactions with Eric Novotny were very positive - I appreciated receiving a customer service credit for some issues I experienced. The email/billing communications were clear. The head installer (I think his name is Young?) was very kind. The entire installation team was very accommodating with my puppy.”
“Quality of the windows, and the second installation guy.”
“windows quality”
“I was most satisfied with how great the windows look, and the installion. Overall, everything was good.”
“I was most satisfied with the installers. They were very professional and courteous and clean.”
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“Jun and his crew are great. In general, the Okna product seems good.”
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“I am highly satisfied with the installation crew.”
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“Very thorough and straightforward pitch from the sales rep. He inspired trust and provided some good information without too much pressure. Also, the lead installer took time to walk around and thoroughly explain features of the windows after completing the installation, and obviously takes pride in his work.”
“final results”
“I am very satisfied with the workmanship, and the professionalism. I am also happy with the quality of the product.”
“Very, very professional. I felt that I could trust them to give me good advice, provide good products and do a good job. Start to finish.”
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“Actual installation and windows”
“Professional service”
“I was most satisfied by the quality of the work.”
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“Greg Schwartz provided more detailed technical information than sales reps from other companies I considered. Young Kim was professional, courteous, and detail oriented (and spoke very highly of WoW).”
“(1) Brandon Shonebarger, the sales associate, looked over our house thoroughly, answered our questions, estimated the job accurately, and explained the process and products very well. He was readily available to answer questions as we settled on a contract.(2) Young Kim, the project manager, and his installation crew were outstanding. They arrived promptly, worked tirelessly, and were courteous and responsive at all times. They cleaned up thoroughly after each area of the house was done, and picked up debris in the yard at the end of the job. Mr. Kim is also a master craftsman who did a fantastic job of capping the curved trim around a half-round window. (4) Eric Novotny, the owner, showed up during the afternoon and helped with the installation of the barrier railing. He had reviewed the plans we sent, and was able to explain them to Mr. Kim. He also went the extra mile in replacing our doormat, which has been damaged by a foam spill.”
“The windows look great and function perfectly.”
“Installation and quality of product”
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“They exceeded our expectations in customer service and communication. The whole process was highly communicated.”
“prompt, couteous”
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“The windows themselves look good.”
“Windows look and work great!”
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“I was most satisfied with looking for a company with a reputation with quality of the windows and quality with the installation team and we found both in this company.”
“The measurement meeting and the installation.”
“timeliness of completion of work and expertise of installers and high level of craftsmanship in the installs, also friendly, great clean-up after completion”
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“The were efficient in the time for the install”
“I love the look of our windows and the quality for the price I paid. We are very happy.”
“Quality of windows and installation”
“I was most satisfied with the quality for the cost, and I thought it was a very good value for the cost.”
“I was most satisfied with the instillation.”
“I was most satisfied with the crew. They were profesional and did a great job.”
“I was most satisfied with the installer. He did a great job.”
“I appreciated the focus on the product being sold as opposed to high-pressure ?buy now? tactics that I experienced with other vendors. I also appreciated the professional demeanor of the installation crew.”
“Friendly staff and service”
“I have already recommended them.”
“Workmanship was outstanding”
“How well the crew cleaned up”
“Prompt, courteous replies to all inquiries. Straightforward and honest salesmanship and pricing, with no upselling or pressure. We were able to make a "human connection" to our salesperson. Polite and respectful installation crews who took great care not to damage our home and cleaned up their workspaces.”
“The price, the workmanship, the ease of communication.”
“Quality of windows b”
“Communication was great! You never felt like WoW was leaving you high and dry. Also, Jay was our sales representative that we met with and right off the bat he was friendly, responsive, and wasn't your typical "cars salesmen". He was wonderful!!”
“I was most satisfied because they were professional throughout the process and they were on time when they were scheduled for an appointment.”
“I was satisfied with the installation and how quickly it was done within a day. I have no complaints so far.”
“We love the final product. It looks and functions better than expected. They also did a great job of completing on time and minimizing repair to walls. The sales pitch was very informative. The communication was good and I appreciate the effort to schedule out appointment quickly in order to work with a trip we were going on.”
“The lead crewman seemed very professional and knowledgeable.”
“Sales expertise and customer service was very goodThe installation crew was excellent - knowledgeable, courteous, meticulous and hard working. Jin took the time to address my questions and concerns throughout.”
“While Mr Shar followed-up on my concerns, I will tell friends to pay attention if they select WoW. It's not all perfect, at least in my experience.”
“I have already recommended then to friends and neighbors.”
“The install was very well done, very quick, and looks great.”
“Kitchen window install is perfect for our needs and greatly improves the feel of the kitchen”
“Kim Young Chun Would be the only reason I would use your company again he was incredible what a perfectionist a great communicator went over all functions of the window did a incredible installation job very very impressed.”
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“Professionalism”
“Quality window at a good price, no high pressure sales tactics, WoW was able to answer all my questions and any concerns I had on the project.”
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“We were most satisfied with everything and they came when they said.”
“Sales and install - sales was easy - painless and didn't waste my time or try to oversell me on things I didn't need.”
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“Very polite, respectful, efficient, and hard-working installation team. Very pleased with experience with salesperson Greg- responsive, knowledgeable, and helpful.”
“I was most satisfied with the communication with the installers. Plus we had two cats and two dogs so we agreed that they would start on one side and then move to the other so that we could shuffle the animals around.”
“I think the quality of the work was excellent.”
“I was most satisfied with the salesman and the installation process. The salesman did a great job and the installation was smooth and quick.”
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“I was most satisfied with the communication and the sales representative David Sher. He was very no pressure, up front in the pricing, very approachable, easy to talk to, and honest.”
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“I was most satisfied with the speed. They accomplished 27 windows in two days. It wasn't just how quickly they did it. They really have their act together. They're very efficient. I really like that they cleaned up after themselves everyday. They left the house as they found it.”
“The installation team was really amazing and did a great job understanding what we were trying to do and making our windows beautiful within the constraints of the space.”
“Their customer service has been great!”
“they delivered on time, the crew was very courteous and about cleaning up after themselves-which we didn't expect at first and were pleasantly surprised.”
“The sales process. Truly no pressure, and such a relief to a company like Thompson's Creek”