Pioneer Basement
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Pioneer Basement has received 4.9 out of 5 stars based on 182 customer surveys.
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6th year as a Best Pick Call
"Since 1984, we have provided healthy basement solutions to improve the basement or crawl space environments for clients living over them."

Steve Andras | President
Company Information
Services Offered
Pioneer Basement creates drainage and moisture control systems for basements and crawl spaces. The company installs waterproofing systems, sump pumps, vapor barriers, discharge lines, basement windows, air systems, and flooring. Pioneer specializes in crawl space encapsulation and foundation wall crack repair and offers a range of foundation repair services.
Warranty
Pioneer offers a life-of-house warranty on drainage system installations and a three- to five-year warranty on sump pumps and battery backup systems.
Company History
The company was started in 1984.
Distinctions
Pioneer Basement has on staff BHA Certified Waterproofing Specialists and a Certified Structural Repair Specialist.
Additional Information
The company uses Grate Products, an industry manufacturer and training resource that was created by Pioneer President Steve Andras and his team in 2006.
Licenses
HIC 112382
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
04/02/2018

“They did an excellent job, from start to finish. I was very pleased, and I am a hard person to please.”

Review by
04/02/2018

“They did an excellent job, from start to finish. I was very pleased, and I am a hard person to please.”

Review by
03/27/2018

“They were just wonderful. They were very professional, and I would hire them again if I have another water situation.”

Review by
03/27/2018

“They were just wonderful. They were very professional, and I would hire them again if I have another water situation.”

Review by
03/27/2018

“They were very efficient and did a great job!”

Review by
03/27/2018

“They were very efficient and did a great job!”

Review by
03/27/2018

No review comments provided

Review by
03/14/2017

“They did a great job. They did it very timely. They put in a drain and a sump pump. I'd give them an A+.”

Review by
03/13/2017

“They were very responsive, and they finished the job on time and on budget. They did waterproofing and thermal insulation. Overall, I would give them an A.”

Review by
03/07/2017

“They were fixing a leak in our basement. My husband mostly dealt with them, and he was pleased. They were efficient. They were neat, so he was happy with them. Overall, I would give them an A+.”

Review by
03/07/2017

“They did a basement waterproofing system. They were responsive. They arrived on time. The work was very well done. They were very neat and clean. I'd give them an A- overall.”

Review by
03/07/2017

“They did my son's house. It had a leak in its foundation. It was waterproofing. They were very clean. They were very dependable. They cleaned their mess up, and it was unbelievable. I'd give them an A+.”

Review by
03/07/2017

“They just helped with our humidity issue in the basement. They were efficient. They came right away when we called. It was an A experience. I would recommend them.”

Review by
03/07/2017

“They put in a sump pump and then an additional back up. They came and did a very thorough assessment, produced several proposals that we could choose from, very carefully went over what they were going to do when they were actually here for the job, and were clean and neat and very polite. I'd give them an A+.”

Review by
03/07/2017

“They put in new pumps in my French drain system. The old pump system was deep in the ground, and it was expelling a lot of water, plus I didn't have a backup system. So, I used them, and it solved the problem. I have two pumps actually, two systems. I think the experience was an A+. I was very happy with them.”

Review by
03/07/2017

“They did a sump pump. They were very quick, professional, and timely mannered. When they said they were going to show up, they were here, and they did everything that they said they were going to do. I'd give them an A+ overall. I'd recommend them. We had no problems.”

Review by
03/07/2017

“I had a wet basement, and it leaked through the side walls. I couldn't really put any furniture in it because it was moldy and wet, and they did an incredibly beautiful job, and it's dry now. I'll give them an A+. They're a stand-up company.”

Review by
03/07/2017

“They did a great job. We were very pleased. They put in a drainage system in my basement. They came when they said they'd come. They got things done on schedule. They were very clean and very respectful. They were very professional. They conducted themselves very respectfully. I'd give them an A+.”

Review by
03/07/2017

“They put in a new pump and a new backup pump in our basement. I liked everything, especially their knowledge. The guy that came here was very knowledgeable. He was very respectful. He took his time to explain everything. He was a really nice and personable guy. They do it right, they really do. I'd give them an A+, no doubt.”

Review by
03/07/2017

“They put a sump pump in for a friend of mine. I like that they did it in a timely fashion. They were very neat. They cleaned up after themselves, and it's just what we wanted to have done. I'll give it an A.”

Review by
03/07/2017

“The experience was very positive. They did excellent work.”

Review by
10/28/2015

“Annual maintenance They keep our system running well.”

Review by
10/28/2015

“Complete maintenance check on pump and batteries The completeness of check. The ability of service tech.”

Review by
10/28/2015

“French drain & water proof sheathing inside cellar walls The personal were informative & worked neatly.”

Review by
10/28/2015

“They made French drain , four sump pumps and barrier plastic on walls They came back to fix minor leaks”

Review by
10/28/2015

“In basement French drain with 2 sump pump basins, installation of whole house dehumidifier Positive experience based on the quality of work performed, the quoted price and the workmanship of their employees”

Review by
10/28/2015

“Installed French drain system in basement. Sales department was very professional and explained everything that was asked. The installers were professional, did a good job, and cleaned up well at the end.”

Review by
10/28/2015

“When the Rhode Island coast had flooding a couple of years back, our two houses on our street that were waterproofed were the only two not to have any water in our basements at all—our neighbor had five feet. We have had zero issues with a basement that had at least one incident per year of one foot or more of water.”

Review by
10/28/2015

“Pioneer installed French drains, a dehumidifier with a back up battery and also a humidifier. My experience with Pioneer was very positive. They came out promptly to give an estimate and they were very efficient about installing the French drains, which have kept our basement from flooding for the last 4 years.”

Review by
10/28/2015

“installed a outdoor grate in front of garage doors to catch water coming down driveway into garage and into basement Tim the installer came across a problem during the process stopped the job and called me, we came up with a good solution to complete the job and prevent a possible structural issue”

Review by
10/28/2015

“They fit my crawl space with a new and improved sump pump and waterproofed the space with a total enclosure. It was positive—they guided me through the planning stage and made every step along the way clear. The work was done with courteous and cheerful fellows who knew what they were doing.”

Review by
10/28/2015

“Perform the maintenance on my sump pumps and drain systems It is positive, but they are so busy that we are often scheduling maintenance out beyond 2-3 months. Not a big deal but maybe they need more techs? Their techs do a good job whenever we call for service. We are pleased with them!”

Review by
10/28/2015

“we needed work done in our basement and I cannot praise enough the workers who came to our home. Their work is amazing and when they left our home, the place was just as clean as it was before the workers came . Just how much they care and they showed up at the time they said they would”

Review by
10/28/2015

“Pioneer Basement cleaned and checked the condition of my sump pumps. They replaced the battery in an alarm and checked the condition of the backup battery for the emergency pump. The service technician was thorough and knowledgeable—he answered all my questions satisfactorily.”

Review by
10/28/2015

“They performed the yearly maintenance, and they determined the battery backup needed to be replaced. During the maintenance, they determined the battery had gone bad because it was producing excess heat. They replaced the battery right away.”

Review by
10/28/2015

“Partial (half) basement system. Grate system and sump pump. Crew was excellent. They did great work. My only complaint would be that I didn't get a confirmation call or email the day before. I was not told what time the crew would arrive.”

Review by
10/28/2015

“sub pump service and replacing an old sump pump I thought the price was extremely expensive! I only used this company because I am a new homeowner and I found their card next to the sump pump. Will use a cheaper company in the future.”

Review by
10/28/2015

“INSTALL WATER GUARD SUB FLOOR DRAIN SYSTEM ALONG THE WHOLE PERIMETER OF THE BASEMENT AND SUPER PUMP WITH BATTERY BACK UP SYSTEM. THEY DID A GOOD JOB. AND STAND BY THEIR WORK. CAME BACK A FEW YEARS TO FIXED THE PROBLEM SPOTS FOR FREE.”

Review by
10/28/2015

“Installed a drain around the inside perimeter of my basement, installed sump pumps and exterior drain. Installed a dehumidifier. It was a good experience, they did a nice neat job and completed the job quickly and when scheduled.”

Review by
10/28/2015

“Pioneer installed a basement waterproofing system consisting of in-floor drains, wall condensation barriers, and a sump with battery backup. The system was delivered and installed on-time, at the quoted price with no issues.”

Review by
10/28/2015

“Professionalism all around.... form the installation to the yearly service. We used to get water knee deep in the basement. Since putting in the French drain and pump system we have been water free for almost 4 years!”

Review by
10/28/2015

“Interior French drains with sump pumps and periodic maintenance Positive as in getting what paid for although original contract was most expensive quoted. Used Pioneer because of positive recommendation from friends..”

Review by
10/28/2015

“They waterproofed my fieldstone foundation basement by installing a waterproof curtain and an internal drainage system. They keep up yearly maintenance, and they helped correct an error that was made on installation.”

Review by
10/28/2015

“They waterproofed our basement in preparation for finishing. This included sump pumps, perimeter drains, and dehumidification. We have had the basement finished for over ten years and the basement has remained dry.”

Review by
10/28/2015

“They have installed the drains and wall panels in my basement. They have also installed flooring & do yearly routine maintenance. It was a positive experience. Everything was done in a timely and efficient manner.”

Review by
10/28/2015

“Filled two basement cracks in walls from window. To floor with hydraulic cement. Let it dry for a month and then sanded wall and covered area of cracks with kevlar. Workmen efficient, polite and cleaned up after.”

Review by
10/28/2015

“When I bought my house the system was already installed. They came in an serviced it promptly whenever I called. I put an addition on my house and they designed a system for that. I trust them because in 13 years I haven't had any issues with water or service.”

Review by
10/28/2015

“A full drain system and pump was installed. My experience with them has always been positive. I chose them to do my parent's basement after being so pleased with them doing my own home. They are punctual and neat with their work. Contact with them is super.”

Review by
10/28/2015

“They installed sump pumps and a perimeter drain in the rear of the basement. There have been no leaks in our basement—which used to flood frequently—since they did the work in 2010. Their work was very neat, and they finished the work in a timely manner.”

Review by
10/28/2015

“Two phased French drain and vapor barrier in basement. I have not had one issue with water since installation and plan to finish the basement next year. The entire process and interactions with all members of Pioneer was exceptional and professional.”

Review by
10/28/2015

“They installed two waterguard systems and have updated the systems as warranted. They also do annual maintenance. In addition they repaired a crack in our foundation. They are knowledgeable, thorough and they are quick to respond when called upon.”

Review by
10/28/2015

“They put in two sump pumps and a dehumidifier. The men they sent to do the work made it positive, especially Rafael. They didn't make a mess...or they cleaned up after themselves if they did. Very pleasant to work with and explained everything.”

Review by
10/28/2015

“Pioneer Basement came out to preform our annual check-up and servicing on our 2 units. They found one of our back-up batteries in need replacing. They completed the required cleaning and replacement of battery in a timely and efficient manner.”

Review by
10/28/2015

“sealing fissure cracks in the house foundation, one of which was letting water into the basement Highly responsive in coming out to assess the need for repair. The provided a proposal and cost estimate with clear explanations and no pressure,”

Review by
10/28/2015

“They performed yearly maintenance on my sump pump—installed by Pioneer a number of years ago—and my dehumidifier, which was also purchased from Pioneer. Overall, it was positive, although my pump had to be replaced because my current one was corroded. This was an unexpected purchase that I had not planned for.”

Review by
10/28/2015

“Pioneer Basement insulated a sump pump with back up and installation of drain in basement with drainage going to back yard. Pioneer Basement maintained good communication and provided additional follow through and corrections when there were issues, at no additional cost. Staff were professional and thorough.”

Review by
10/28/2015

“Waterproofing was done on one wall only, my request, which has worked fine. They also provided a backup battery since the sump pump would not work in the event of loss of electricity. I have had to replace the battery once. My experience was positive, they were very professional and polite, nothing negative.”

Review by
10/28/2015

“Dug a French drain, installed a sump pump, put water barrier on two walls, installed 2 backup batteries. It was quite positive, from the beginning of the process with the rep who first came out and planned the job to all of the men who performed the work. They were very efficient, neat and personable.”

Review by
10/28/2015

“Put in a French Drain. To tell you the true I was a little skeptical but said lets try it. I was amazed after a heavy rainstorm went to the basement and could not BELIEVE it. After several years of sweeping water in the basement] after heavy rain storms I had had it. Should have done this years ago!!”

Review by
10/28/2015

“Pioneer Basement was professional from start to finish. From the salesman who came out to evaluate the problem in my basement to the employees who did the work, everyone was knowledgeable and explained every step. I had a French drain put in, moved my sump pump and walls covered. Positive experience.”

Review by
10/28/2015

“Installed a sump pump in basement and did related electrical and carpentry Very thoughtful consultative approach. Did what they said they would do. Offered affordable price and options on scope of work. Very good quality of work done. Pleasant to deal with. All around a great experience and outcome”

Review by
10/28/2015

“They installed the system in our basement. Whenever we have a problem they come to check out the problem. The last years we have had Raphael that has been servicing our system and he is A++. It has been positive because all the worker have taken care of the system and any problems they have fixed.”

Review by
10/28/2015

“A French drain was installed in my basement tying it to the sump pump they had installed 3 years before. I was getting water from the stairwell and from the wall/floor area on 2 walls. They jack hammered the concrete from the wall in approximately 2 feet down to the dirt below the floor and removed all waste. They then installed their own brand of 2 chambered pipe for flow to the sump pump. that was placed in the trench and graded. Clean outs were placed along each wall/floor area and in each corner. A 3 ' by 2' grate was placed at the base of the stairs This was then covered with stone and new cement was poured by hand into the trench and troweled in to complete the job. There was a heavy rain storm and water did make it past that grate and I called Pioneer to let them know and very quickly they scheduled an appointment, returned and redid the grate moving it up against the wall on each side of the stairs. It has rained heavily since then and all water was captured. Also a 1 foot grate was installed near the drain plug on my water heater and tied into the system. I have nothing but good to say about the crew that came each time and all were polite, professional and not one cuss word was used. They were very coordinated in time used and wasted no trips back and forth to the trucks.”

Review by
10/28/2015

“Pioneer Basement originally installed a dehumidifier unit for us. The first installation was great - good service. The unit eventually failed after about 3 years (but was still covered under warranty). At the time I suspected that it was not working properly (although it would kick on, it was not outputting any water). I called Pioneer Basement to report this, who unfortunately sent out an unexperienced tech. He did not find the problem and reported that the unit was ok (he didn't even have a humidity gauge on him). It continued not outputting water, so I called again. This time they sent out a more experienced tech, who found a problem with the condenser. It was disappointing that it took a second visit to identify what I already knew (that the unit wasn't working), but at least they didn't charge me twice for a visit fee. They helped facilitate the transfer back to the company for the warranty, and things were ok after that, although it took a while for the unit to return and get installed again. Overall, good experience and service except for the one visit. Overall positive. The only other thing to note is that the billing department took a while to send us a bill for the warranty service (but that's not altogether a bad thing!).”

Review by
10/28/2015

“Installed 2 sumps and a backup sump - about 10 years ago I'm going to say neutral because I don't have any other basement company to compare them with. They did the work I contracted them for and they have done the maintenance I have needed. Communications and appts with servicing techs have gone smoothly. I'm trusting that I need what they say and that they are selling me quality products. 2 improvement areas that I recommend: first, to provide general guidelines on the life span of equipment and batteries. I'm always surprised by how quickly equipment becomes obsolete or the battery needs replacing.. Technicians says it's normal. Wish the office would give customers an overview of life expectancy, so it does not come as sticker shock. Secondly, I the service plan I purchased first time (five years) gave me a great service - as long as I was the one who remembered to call them . I forgot one year - so missed my inspection. They did not give me the extra year as makeup. They said it was my responsibility to call them, not theirs to remind me. I think that is lazy at best, and sneaky at worse. They should include an inspection reminder along with the plan.”

Review by
10/28/2015

“Pioneer Basement installed a heavy duty sump pump in our basement and fitted it with pvc piping to drain the water out into the yard. They had to drill a hole into the cement flooring and make a space for the pump, install the pump with a cover for the hole to make it neat, and then drill a hole through the concrete wall for the drain pipe. They did a very good job. There were many positives- the job was well done and done neatly . Scott, who met with us initially and wrote up the proposal was very pleasant and offered to tack up the extension cord on his own time. The three man crew who did the job worked hard and were polite. Minor issues to give it an A- rather than an A or A+, was they had to reschedule the date of the installation, then they did not have an end cap for the drain pipe in the yard on the truck the day of the installation. They scheduled to install the end cap, and then had to reschedule that installation as well (which is not crucial since the installation can be done when I am not present, since it is out in the yard.)”

Review by
10/28/2015

“Waterproof portion of basement wall with French drain; install sump pump with backup battery; install large size dehumidifier. All this initial installation was done great BUT there was no explanation of follow-up service or maintenance so that after 3 or 4 years, the backup battery (hardly used at all; and hardly touched at all) had to be totally replaced because there was no suggestion about maintaining water levels in the cells of the battery, and there was no suggestion that there was needed maintenance needed for the dehumidified which eventually clogged and overflowed. When correction of the latter problems at a large expense was accomplished, the service man observed that we should have been clearly explained that an annual maintenance visit was required--not optional. Somewhat negative Current experience with similar size batteries in cars and dehumidifiers in house elsewhere did not prepare one to expect such exorbitantly large repair costs.”

Review by
10/28/2015

“After a thorough assessment, Pioneer Basement installed an underground sump pump in my basement and piped it into my back yard where they buried the pipe underground. My experience with Pioneer Basement was nothing but positive from the moment I called their office. The initial inspection was honest and in no way sales pitchy. I felt the price of the work was fair if not below fair for all that was done. The work was performed quickly and my house was left clean without the usual turmoil that comes with home repair. I could tell the men who worked on the job really worked physically hard but they would not even take a cold water when offered. Before they left they made sure I was given instructions, and a complete run through of how the system worked. The system began working immediately and I never realized how much I needed it until I got it installed. I was so impressed with the co. I referred them to my parents and they got the same system.”

Review by
10/28/2015

“The Service Technician that came to do the yearly inspection of our pumps suggested that we invest in a dehumidifier that would better service our basement. We investigated the dehumidifier he mentioned as well as the financing he told us was available. When we made the decision to install the dehumidifier, we were pleased that the same technician (his name escapes me at the moment) was the one that installed the dehumidifier and we are so satisfied that it completely meets our needs for the entire basement. The technician was very professional and knowledgeable, and we are thankful for his suggestion and the manner in which he introduced it to us. . I am happy to say that we have been dealing with Pioneer Basement for at least fourteen years and have always had positive experiences with them. The technicians have always been professional and helpful.”

Review by
10/28/2015

“The rating above is for the initial installation. In early 2011 Pioneer built a drain along the interior perimeter of our 1,000 sq ft basement and installed two sump pumps with battery- operated backups. We chose Pioneer mainly because they were recommended by an acquaintance, but also checked that their price was within the range of other providers. We've had no problems in the following four years, other than cracks along the edges of the poured concrete, which Pioneer sealed at no cost. Routine maintenance, however, has been only adequate, probably a C. Annual checks are unduly expensive, and after initial follow-up the company did not contact us and then argued that we had not maintained the system properly. Eventually we agreed on what to do, and that worked well. The whole installation job was well done, on time, on budget, no surprises.”

Review by
10/28/2015

“We had serious leaking in the corner of our house due to faulty backhoe work near the foundation. Pioneer came in and carefully explained what they would have to do. They dug a trench on the floor all the way around the entire basement. Then they installed a sump pump where all incoming water would flow. Then they lined all the walls with heavy white plastic. When the water from the original leak would come in it all went between the outer cellar walls and the white plastic. It drained into the trench and then to the sump pump. That was about 12 years ago and we have had a totally dry basement ever since. This is a wonderful company with great follow up service each year. It is completely positive. They did what they said they would do with perfect results and we have stored clothes and furniture in our very dry basement for many years.”

Review by
10/28/2015

“Pioneer installed two different sump pump systems in my basement, which for years had been subject to periodic flooding due to a high water table and inadequate drainage. The first was installed over five years ago, the second approximately 2 1/2 years ago, in the northeast and southeast corners of the basement. Both installations were done quickly and efficiently , and both systems have performed flawlessly. The first pump cured about 80% of the flooding problem, and the second completed the job. These pumps have made my home much more livable and resolved an extremely frustrating situation which had plagued us for years. Moreover, I thought the cost was modest relative to what the pumps accomplished. Both systems have performed flawlessly since they were installed.”

Review by
10/28/2015

“We have a basement and water goes into the basement. The reason there is water in the basement, we have a large pond about 40 to 60 feet from the house. An average person could not stand up in our basement, but the men brought out lots of rocks, they were down there all day. The price was high, but the work show us, that what we paid, was for standing work. Our experience is positive with Pioneer Basement. They come and check the pumps twice a year, because of the pond so close. We also had them do the area going into the basement, because that was receiving water. We know when we call them, they are a company that will always be there for the customer and the people, who work for them are loyal, not only to their company but to the customers.”

Review by
10/28/2015

“Design and install complete basement drainage and flood protection system, including dual sump pump stations, each with battery backup. Involved full perimeter (interior) trenching, installation of drainage channels, and patching concrete. 4 to 5 men worked for 5 days to complete the job. The crew leader, Tim Xavier, was outstanding. His crew worked incredibly hard, and without apparent complaint throughout the process. Tim worked right along with them, but still kept us advised of progress, next-day plans, and any issues that arose. He even made an effort to work around our schedules when practical, to limit our inconvenience due to noise and driveway access. Great team leadership and customer concern.”

Review by
10/28/2015

“Pioneer did work in two homes of mine where water was entering a basement area through the ground. They installed vapor barriers and internal French drains in areas that had water problems. They installed 2 sump pumps in each home with discharges to the exterior. I found the work to be very high quality and professional. The project manager was very helpful with advice and coordinating the installation. The crew worked hard, was pleasant and did a good job at keeping everything clean. At the end of the day, I have a high level of confidence in their performance. The work was done recently, so it's a little early to tell how well it worked. But we have had at least one major rainstorm and had no leaks.”

Review by
10/28/2015

“Sump pump and under-floor drainage pipe along one wall where water was coming in. Empties to outside dry well they built. Also put a vapor barrier on a section of wall that had an intrusion, and replaced flexible dryer exhaust hose with metal one. Good service. Neat clean up. Sales rep was friendly and clear on what would be done, and office staff were helpful and efficient. Sales rep offered good advice even about services PBW doesn't provide. Much better price than competitor for virtually the same drainage service. Tech doing follow up walk through and dryer exhaust installation was very friendly and anxious to answer questions. I also liked the ethical stance of their founder.”

Review by
10/28/2015

“Most recently - waterproofed the basement of our 80 year old old which has a field stone foundation: French drain, sump pump with battery back up second pump and waterproof liner on all outside walls. three years ago they did drain, sump pump and backup pump for another house of ours that was part of new construction. Clear information on what was to be done. Kept to time schedule and budget. Walked us through what had been done and how various things worked. Final outcome was a clean, neat and dry basement. Our second (new construction) is in a high water table area and our basement has been totally dry for the ensuing three years in numerous torrential, multi-day downpours.”

Review by
10/28/2015

“They waterproofed my basement after another company botched it. They were deepened the French drain, returned the sump pump location to where it had been originally. They disconnected drainage of the sump pump from the sewer (where last company had illegally connected it), returned it to draining directly outside. They covered the inside walls so as to prevent leakage, etc..... They were absolutely professional. They went above and beyond in their effort to correct what other company had done. They did the job in a very timely manner, finishing even before their projected completion date. I can't speak highly enough as to their willingness to accommodate me.”

Review by
10/28/2015

“We owned a house where the basement access was covered by a rotting piece of plywood, allowing for water to leak into the basement. Access was difficult, because there was a deck 3' above the opening. Another challenge was the opening was uneven. The company worked with the manufacturer to design and manufacture a customized bulkhead which resolved these issues. The company provided a creative solution to a complicated architectural issue. The new bulkhead provided a water-tight barrier, safe egress from our basement, and allowed it to pass inspection. Everyone with whom we spoke to there was polite and helpful.”

Review by
10/28/2015

“Pioneer Basement trenched the floor around the perimeter of the cellar and installed a dual sump pump system—one 120V and one 12V battery backup. The finish cover was smooth concrete with a drainage grate at the threshold of the below-ground-level basement door. The work was done quickly, leaving a neat concrete covering. The sales representative was professional, delivering results as promised, with good workmanship and on time completion of the work. The follow-up service to replace the 12V battery and the battery control—after about four years—was done to my satisfaction.”

Review by
10/28/2015

“Sump Pump Wall Barrier Dehumidifier The work that was done was professional, however the communication aspect left a lot to be desired. Emails were left unanswered, phone calls took awhile to get back too and we never got a call about a walk thru which is what we requested. No one explained that the sump pump would be put in first and a week later the dehumidifier would be put in. They did a walk through (we weren't home) but we were left with a lot of questions that took weeks for them to come and show us the work we did. This was very disappointing.”

Review by
10/28/2015

“I got the complete waterproofing system. We have 4 sump pumps and large dehumidifier. They also covered the walls with the white vapor barrier. They did a great job and went above and beyond. In addition to trenching the perimeter and re-doing the concrete, I asked them to add a raised ballot for the dehumidifier and future freezer on the basement floor. It was a stressful time with the basement previously flooding and the were attentive and exculpated things well to make me feel comfortable and confident that we wouldn't have a flood in the future.”

Review by
10/28/2015

“They installed a sump pump and a drain around the part of the basement that leaked a lot. We haven't had any issues. They also installed a new bulk head door and sealed it so water didn't get in there as well. That seemed pricey for what it was and it looks just like my old door. I am not sure we couldn't have just used the old door and they could have done the same thing. I thought they were quite professional though my one complaint was that English was not their first language and it wasn't always easy communicating.”

Review by
10/28/2015

“There were two cracks in a new foundation. The cracks were sealed and I have had no issues with one of the cracks. During a recent heavy rain, water did come up through the foundation where the repair had been. The experience was quite positive. A person came to my home to assess the situation in a timely manner. The work was also done soon after. The person who came was so polite and made sure there was no mess left behind. Every time I spoke with someone associated with Pioneer Basement, they were polite and helpful.”

Review by
10/28/2015

“We had a basement water would pour through the foundation at 4 ft. off the floor. Pioneer put in a French drain, completely around the basement floor, then lined the basement walls with moisture barrier, and put a sump pump in to evacuate the water. It was a tremendous job but, Pioneer made it water proof, I now can use the basement without fear of mold or mildew. They have been back several times for maintenance and I am a very happy customer. The staff at Pioneer always have my concerns first and foremost.”

Review by
10/28/2015

“We had our basement waterproofed and it works wonderfully. We also purchased a sump pump and a backup sump pump, which also work well. Our only problem was that the system as originally installed was very noisy. We lived with it for a year but decided to complain. They came out and made a fix that helped some. We complained again a year later and the came out and completely resolved the issue. It was mostly positive. Their employees, especially the Service Manager, Mike Olivera, are polite and knowledgeable.”

Review by
10/28/2015

“They installed a back-up sump pump and alarm to signal that something went wrong. Though a tad pricey, Pioneer provided me with the info and options I wanted, provided their own independent assessment of my needs (for free) , provided a well-documented estimate, and installed the equipment when they said they would and in a very professional manner. They also provided me with instructions on the use of the new products and followed-up to ensure that I was satisfied.”

Review by
10/28/2015

“Install sump pump , drain and plumb to outside basement. There are three items responsible for relatively low grade. 1) they had to break through wall. This should have been done at the stud. Instead left larger hole than necessary for repair. 2) drain crooked. 3) did not inform me of electrical work needed to bring pump up to code. By code it has to be on separate circuit. Cost an additional $350 for me to hire electrician to do this work.”

Review by
10/28/2015

“They dug drains around the perimeter of the area of the basement that was flooding. They also put waterproofing membranes up the walls and installed a sump pump for the water do drain into from the perimeter drains. They were very easy to work with, the explanations of the procedures were clear. The work was done quickly and efficiently. Best of all, the system works and we have had a dry basement ever since the work was done.”

Review by
10/28/2015

“Routine (yearly) service of my sump pump, back-up pump, and dehumidifier. This year my main pump was also replaced. I had a different technician this year, so I was not as familiar with him, but he seemed to be knowledgeable and professional. When I made my appointment this year I had to call several times to get through- long wait times on hold, then waited several months for my appointment, that does not usually happen.”

Review by
10/28/2015

“basement inspection install humidifier excellent customer service on the phone and in person. strong knowledge about basement and ability to describe remedies available. great willingness to explain things clearly and to make sure I was satisfied. on day of humidifier installation, the service technician was on time, efficient and made sure I understood all aspects of ho equipment operated. GREAT SERVICE!!”

Review by
10/28/2015

“They installed a complete perimeter basement drain, lined the walls with a vinyl sheeting, installed a sump pump and dehumidifier. Our system is at least 5 years old and the only issue we have had is to replace batteries which was I thought expensive. Too, last year they forgot to come for the annual servicing that I had signed up for and I had to call and remind them that I had paid for this.”

Review by
10/28/2015

“Pioneer Basement solved the water problem in my basement. After I tore out the finished basement, they created a French drain completely around the inside wall including the garage which is attached to the house. Two sump pumps carry the ground water outside and the basement has not had a drop of water since it was done....2 or 3 years ago. It has been successful in keeping my basement dry!!!”

Review by
10/28/2015

“They installed a sump pump with batter back up, and then came back at my request and added a second Sump pump The quality of the people that did the work was truly outstanding. The lead guy who came to my house did such a fine job, and the workers were so careful and FULLY understand what they were doing, that this truly outstanding example of how a business should interact with customers.”

Review by
10/28/2015

“Installed hard-piped vent pipe on gas dryer. The whole experience was positive. I received a call and an e-mail to confirm the appointment. I received a call from technician, giving me time of arrival. Technician arrived at specified time. Work was performed clean and expediently. All debris and excess materials were taken away. The technician was professional and courteous.”

Review by
10/28/2015

“They did Sump pump installation, French drain and wall vapor barrier Pro professional thorough Negatives were that we were not adequately warned about the amount of dust the project would generate. We were also not told that a new pump needed to be switched out at the time of the walk around and thirdly the temporary pump was left in the basement for us to dispose ourselves.”

Review by
10/28/2015

“They are currently performing preventative maintenance service at 6 of our locations. So far, one pump required replacement and another pump needed a control module replaced. Their communication is excellent both in the office and out in the field. My only complaint is that it takes so long time to schedule a service. Maybe they could hire a few more service technicians.”

Review by
10/28/2015

“We added a brand new sup-pump system with a secondary pump and drain system around the parameter of the basement walls. Mr Ken Daggett a sales rep made the experience very positive, he was very knowledgeable and informative about pioneer basement and the various services they provided. He went over the different options to best fit our needs and budget.”

Review by
10/28/2015

“Installed sump pump. Installed grate drain. Installed wall vapor barrier. Addressed crack in foundation and applied kevlar cover for drainage. Installed sump pump underground drainage with well and cleanout. Great customer support. Workers very knowledgeable and professional. Attention to even the smallest details were a priority for this company..”

Review by
10/28/2015

“Installed an additional sump and installed new pumps and battery backup for pumps It could have been better, the discharge pipe from the sump to the outside crossing across the ceiling of the basement and was hung incorrectly causing noise and vibration and ultimately a leak at a joint. Poor workmanship is at fault. The problem has been rectified.”

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