Security by Reliant
1st year as a Best Pick
certified company
A
rated
Based on 319 reviews
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"With Security by Reliant, you get around-the-clock security that you can control from anywhere so your family and home are always protected. We offer a variety of packages and services to fit all homeowner security needs."

James Birkbeck | Owner
Company Information
Services Offered
Security by Reliant provides total-home security packages with various features and products. The company offers basic motion detection, remote system control, specialized security cameras, locks, thermostats, and garage door openers. All security packages include 24/7 monitoring.
Warranty
A 90-day warranty is included with every system. Lifetime warranties are available to cover all new and pre-existing equipment.
Company History

Security by Reliant was established in 2014 and serves customers throughout Texas.

Employee Information

All employees are required to wear uniforms, undergo background checks, and meet the company's professional qualifications.

Licenses
B20611
Areas Served
Plano/Frisco/Allen/McKinney, Greater Dallas, North Dallas, Southlake/Grapevine/Colleyville, Flower Mound/Lewisville/Highland Village
A selection of 319 homeowner reviews:
“For the first time in a long time, I feel safe. Quick to call you if the alarm has gone off—super nice guys. These guys are the best—I recommend Security by Reliant.”
“Their customer service agents were friendly and helpful in answering all my questions and concerns. They went above and beyond to meet my needs for a protected home.”
“The technician checked my existing system, and it was an easy process. Everything was compatible, and the work performed for my residence was successfully completed. The tech was easy to get along with and explained everything.”
“They installed a home security system. The tech was very nice and informative. He knew exactly what he was doing.”
“Service tech was prompt, courteous, and efficient.”
“The monitors are very nice and professional. The woman that called me even called the next day to be sure I was alright.”
“Very satisfied.”
“Very pleased with our services. They're quick to respond anytime we have an issue. Last month we had electrical interruptions due to our carrier, & my security system gave me an update via email immediately! Because of that system alert I was able to handle our electrical outage problem without further delay! I'm very pleased we have Security by Reliant!”
“I like they call you anytime the alarm doesn't act right. I would give them an A+.”
“They just do our alarm system. They have done well with it. I would give them an A+.”
“The monitoring system I have now I'm very pleased with. We have no issues with them. They did the monitoring and the installation. I'd give them an A+.”
“They installed a security system for my tenants. They were prompt, on time. They do the monitoring also. The tenants would probably be the better people to talk to because I just own the house that they live in. Definitely A+ on the installation.”
“The installers that they sent out were very professional. They did my security system. I'd give them an A+.”
“They helped me anytime I called. They were always there to help me out. They were helpful with everything that I needed, they were there just to make a phone call, and they took care of everything on time. I'd give them an A+ for the overall experience. They're really good. The gentleman that did the installation explained everything and was very helpful.”
“Everything was good. I'd give them an A+ for the overall experience. The quality of work was good.”
“They're really knowledgeable about what they do, and they answer any questions we have. They just did a really great job. I'd give them an A+ for everything. We're very happy.”
“I like that they came out and put the system in pretty good. He took the time to adjust the cameras the way I wanted. It seems to be working well. I haven't had any issues. They installed it and monitored it for me. I'd give them an A. He was a little late if I remember, but everything else was good.”
“I've had great work with them. They've been very helpful when I called to add on a monitor to my garage. They did that and the original installation. That's all I've had. I use the monitor, but that's not a big deal. I'd give them an A-.”
“I'd give them an A. They just monitor the system.”
“They were very helpful when they came. They were pretty quick when he was here for the day. We haven't had any issues since we've had the service. They did the installation and monitoring of our alarm system. I'd give them an A overall.”
“The staff was friendly and knew what he was doing. They do my security system. Overall, I would give them an A.”
“They were just detail oriented, made sure the job was done correctly, and followed up and made sure that we were happy with everything. I'd give them an A overall.”
“They were easy to work with, the technician that did the work was really nice and informed and seemed to certainly know what he was doing, and he did a good job. They were easy and efficient, and I commend the technician who did the install. He did a good job. I'd give them an A overall.”
“They have installed all of our thermostats, our motion detector, and our alarm system, and they assisted with setting up the front door lock. (We installed it ourselves.) They set up our garage door monitor and an automated lamp control. The sales rep I worked with helped out a lot and went above and beyond.”
“They installed new equipment, and they provide monitoring services. The person selling and installing the system was very professional and knowledgeable about the equipment. We discussed my personal needs with regards to what I needed in the alarm, so he seemed honest and didn't try to upsell everything. I have had no real issues, so I can't say much about the monitoring team one way or the other. I spoke to customer service a couple of times over the past year, and they have seemed friendly and helpful.”
“They installed a new panel.”
“The tech installed the system and explained the workings and the ad, and all has been good. There are no problems with the monitoring. All works well, and they have been able to answer all questions the couple of times I have called them this year.”
“They brought our system up to date and have continued to monitor it. We have not had any problems. It was positive in that we have had no problems.”
“The door sensor fell off, and it got replaced. He was professional and got the job done quickly.”
“The rep from Security by Reliant came in and installed the equipment necessary. He did it in a timely fashion. The rep who installed the system was very courteous and seemed to know what he was doing.”
“They installed a home security system. The tech was very nice and informative. He knew exactly what he was doing, which was nice.”
“The technician came and checked my existing system, and it was an easy process. Everything was compatible, and the work performed for my residence was successfully completed. The technician was easy to get along with and explained everything.”
“They installed a touch-screen alarm panel and control board. The installation was quick, and the operating instructions were simple. The technician was knowledgeable and friendly.”
“I called for tech support to assist me with booting my alarm. I feel somewhat safe.”
“They monitor my alarm. They are very helpful.”
“They upgraded the monitoring system and installed a smoke detector. They took the time to do the work well.”
“They installed an alarm keypad system and connected the new alarm pad to the current sensors. They showed up when they said they would, and the tech was nice. The work was completed in a timely manner.”
“They installed an alarm system that I can access with an app on my phone. It was positive because the service person was knowledgeable and explained directions clearly.”
“They never fail to call promptly when the alarm is set off. My son came into my house and tried to use his code but forgot how to do it. He set the alarm off. They called me and worked until I could get to the house, as I knew he was there. I certainly feel more comfortable in my home with my new alarm system. They never fail to call promptly when the alarm is set off.”
“The monitor works very good.”
“They have always called very quickly when we have set off the alarm. They are quick to respond when the alarm goes off; they have even called when the power was out just to verify everything was ok.”
“The sensor on the patio door was changed because we changed doors. The work was done quickly and competently. The serviceman was very polite.”
“The tech who came out did an excellent job with the installation of the equipment and provided a great walk-through of how it operates. The customer service I received, from the installation to the customer service I received on the phone, was great.”
“I cancelled another provider and started using Security by Reliant, which is a local company, and they performed excellent service changing over to the new monitoring service. Changing out the wireless transmitter and connecting to their service was seamless. All of my contacts with Security by Reliant have been positive ones. When I had questions about the alarm, they were able to answer them right on the phone.”
“They installed a new board for the security system of my new home and activated it for service.”
“I called the service number to see if my alarm was active. The beeping noise when the doors open just stopped, and we didn't deactivate the noise. (We actually prefer it this way.) I wanted to make sure that there was nothing going on with our alarm, and the rep confirmed that it was showing as active. I didn't have a bad experience with this call. ”
“They have attempted to fix our motion detectors and have fixed other sensors (for doors) in the house. The technicians that came to fix the issues were always great.”
“They installed an alarm system.”
“Security by Reliant installed our motion detector and our alarm system, they assisted with setting up the front door lock, and they set up our garage door monitor and an automated lamp control. The sales rep I worked with helped out a lot and went above and beyond.”
“Security by Reliant installed new equipment, and they provide monitoring services. The person selling and installing the system was very professional and knowledgeable. We discussed what I needed in the alarm, so he seemed honest and didn't try to upsell everything. I spoke to customer service a couple of times over the past year, and they have seemed friendly and helpful.”
“The tech installed the system and explained the workings. There are no problems with the monitoring. All works well, and they have been able to answer all questions.”
“They did a great job in installing our equipment. I'd give them the very best grade—A+.”
“We have had a positive experience with Security by Reliant thus far. They're good. They took over the old system. I'd give them an A+.”
“I have Security by Reliant. So far, I've had a good experience. I haven't had to call them back. I think they're pretty good, as far as the customer service goes. I had them install a new system. They were great, and I'd tell my neighbor to go for it. I'd give the company an A.”
“I just joined with them about five months ago. Everything's good. They installed a new system. It was great. I'd recommend them to neighbors, and I'd give them an A.”
“They're a very nice. We called the supervisor to let them know. He was just very thorough. He was a nice guy. He explained everything very carefully and made sure we understood. It was a very positive experience. We already had another security company, and I checked Security by Reliant out. I didn't have change my equipment with them. With other companies, they want to change out all your equipment. With this one, they just kind of augment to it. I would give them an A.”
“They installed my system, and I haven't had any issues. The installation went all right. They were all right. He did an excellent job.”
“Security by Reliant is monitoring this property. It is so much better than the old system and the electronic keypad is so much easier to use—it works. I've had them probably for a few months. It's partially new. There's a new control pad and there's a few parts they replaced. He was very good, so I'd give them an A+.”
“We only had it for a couple of months, but we haven't had any trouble with the system so far. It may have been January or February when we had a brand new system installed. Everything was good. They're an A+.”
“They did a great job, and they're friendly. I've been using them for about six months. They installed a new system. I thought he was good, and I've never had a problem. I would refer others to Security by Reliant—A+.”
“Security by Reliant is doing my service. They showed up, and I haven't had any problems. Their customer service is good, and I'd recommend them. I'd give them an A.”
“I haven't had any problems yet. It hasn't been a year yet, so I really can't say much. I haven't had to deal with their services yet, but I'd give them an A.”
“They service is good. I like their security system. I've used them for about three or four months. A friend had told me about them. The customer service is good. I haven't had a problem yet. It's an old system that they took over. It's a good company—I'd recommend it. I would rate them as an A.”
“There haven't been any problems so far. I've been using them for about six months. I'm a building engineer at a church, and I'd probably recommend them. They just took over an old system. I'd give them an A+ for excellence—I haven't really had any problems.”
“I haven't had to think about them, which is good. I haven't had any trouble. I have had them for six months. I had them take over an existing system. I never had to call them back. I'd tell my neighbor it's a good option because I haven't had to deal with it. I would give them an A.”
“I haven't had them very long, but whenever my alarm does go off, they call right away. I heard of them through word of mouth. I have friends who actually have them who told me about them. The company took over an existing system. I haven't had any issues with them, so I would recommend them. I would rate them as an A company.”
“I'd rate them an A. We haven't had any issues.”
“We haven't had any problems. I think they took over an old system. I would say they're great, and I'd rate them as an A.”
“We had some issues at first, with the thermostat. The manager or the supervisor, Chris, took care of it. He made everything right. We are very happy now with the way things turned out. I chose them because they were local. I just felt more comfortable with them—that they care about their customers a little more. Everything is an A+, now that everything has been taken care of. The way that they handled it was all very good. We are all very satisfied.”
“We have had Security by Reliant for about three months now. I haven't had a problem. I'd recommend them, and I'd give them an A.”
“Everything's working fine. I've been using them for a couple of months. They took over an existing system. I'd rate them as an A.”
“I've been using them since February, I think, and so far, so good. They installed a new system. He was good. I haven't had to use customer service yet—haven't had to call them back. Their service is good enough, so to me they're an A.”
“They seem to be quick responders and seem to be really good about following up on customer service issues. I've been using them on and off for about a year. I've used them before—in fact, they're taking over the existing system. I'd give them an A.”
“I'm happy with it. I've been using them since this February. I did not have any problems, and I'd give them an A.”
“We haven't got any problems so far. Sometimes when it accidentally goes off, they call right away. I have been using them for maybe six months. I haven't had to call back for any problems. I would rate the company as an A.”
“They're friendly and efficient. Every time I needed something, they've taken care of it. It's been maybe six months, maybe longer. It's a new system. I had a couple of things already, but they fixed it up. I'd give the technician an A+, and I'd recommend them.”
“The installation went easy and the system's easy—I have no problems with it. They installed a new system about two or three months ago, and I never had any problems. I'd give them an A.”
“It's brand new to me, so I'm not familiar with them. It's been under a month since they put in a new system. I haven't had to call them so far. I'd give an A.”
“I like them protecting me. I've been using them for about three or four months. It's brand new, and I haven't had to call them. They're an A.”
“So far, whenever I had questions or any issues, they've been very good about calling and answering them. They've been very helpful. I've been using them just since March of this year. They installed a new system. I've had no problem, so Security by Reliant is an A.”
“I like that it's there. It's only been a couple of months, but they took over a new one and it was fine. They did the work and it was done. I never had to call them. I'd rate them as an A.”
“We have it, and so far, so good. We'll give it an A.”
“Security by Reliant was very good, and we are very satisfied with the service. I interviewed quite a few companies, and they were the best. They were very professional and gave me a great product. We're very happy. They're a definite A.”
“The installation was quick and easy, and I like the peace of mind I get from having an alarm system that works great. My wife and I love the phone app; it's just so convenient, and we are really, really comfortable with it. We'd give them an A.”
“Every time I call, Security by Reliant is excellent. They answer all my questions and walk me through the steps. I would advise others to get Security by Reliant's services, and I'd rate them an A.”
“I like everything about them—their convenience, services, and knowledgeable staff. I’d recommend them. They’re great—A+.”
“Security by Reliant is wonderful. The technician did a great job, was speedy, and solved the problem. It worked out great. They're excellent. They deserve the top score—no complaints.”
“I like their customer service the best. They installed a new system and came out and fixed a couple of issues on the cameras. The technician was good. I've been using them about four months. I'd say they're an A.”
“They installed a new system about ten months ago, and they were great. I've never had to call them back about anything. The system works well and does the job. The thing I like most about the home security system is the video. I'd give them an excellent rating.”
“Everything was explained to us—what was going to happen and how to work everything. The work was done very quickly. They are fine. I would have to say they're an A. They did excellent work.”
“Security by Reliant installed an alarm system for me, and it has been great. I had them many years ago in my first home, and now I have the pleasure of securing them again for my second. I remember getting quotes from another company, and I didn't like them, but Security by Reliant was great. They came out, and I liked them. I would say they're an A. They're excellent.”
“They do what they're supposed to do. I've used them for a year, and their customer service is great. I would recommend them. They're A+.”
“Really, it's the first system I've had that I really didn't have any problems with. It's connected, and they did what they said they were going to do and everything. The technician was very good. It's been a couple of months now, and I haven't had an issue. I would recommend them. They deserve an A+.”
“Security by Reliant did an installation, and that was a pleasant experience. It's only been a couple of months, but I haven't had to call them back about anything. I would recommend them. My experience has been great. I haven't had any issues or complaints, so I would say they're a good company—A+.”
“They monitor my security system. I've had them for about five months now, and the previous tenants used them as well. The customer service is good. I haven't had any difficulty or needed to call them. I'd recommend them and give them an A.”
“I like their wireless feature. I've used them for three months, and I'd recommend them. So far, so good—I haven't had to call them or anything; I haven't had any technical issues. I'd say they're a solid A.”