Moonworks
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Moonworks has received 4.4 out of 5 stars based on 59 customer surveys.
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6th year as a Best Pick Call
"Moonworks is a customer-centered organization whose mission is to become a homeowner's go-to home improvement resource for life. We redefine the home improvement experience by offering high-quality products, superior craftsmanship, and an unmatched level of service."

Jim Moon | President & Founder
Company Information
Services Offered
Moonworks specializes in residential asphalt roof replacements as well as the installation of rubber roofs and solar shingle roofing systems. The company also installs seamless aluminum gutters and the Gutter Helmet gutter protection system. Additionally, Moonworks offers an incentive program for repeat customers.
Services Not Offered
Moonworks does not perform roof repairs.
Warranty
Moonworks' roof installations are backed by a 50-year manufacturer warranty along with the company's 20-year workmanship warranty.
Company History
Moonworks was founded in 1993 by the company's president and CEO, Jim Moon. Jim is involved in all aspects of the day-to-day business operations of the company.
Distinctions
Moonworks is a GAF Master Elite Roofer.
Licenses
HIC 119535, CSSL-099840
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

Compiled Score:

Moonworks has received 4.4 out of 5 stars based on 59 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
04/02/2018

“It was a good experience.”

Review by
11/28/2016

“Moonworks did roofing for me, gutters too. They did a great job. I'd give them a B+.”

Review by
11/28/2016

“It was all taken care of and everything was fine.”

Review by
11/28/2016

“Moonworks said my gutters were OK and they're not. The looks of the roof looks a lot thinner than a lot of other roofs, their shingles. I didn't find the job satisfactory. The gutters were OK they're not, they’re dripping all over different areas that they shouldn't be overflowing. I know the gutters have to be cleaned out, but they're not tilting the right way. They did roofing; the roofing that was done, the shingles that were done already over the garage are not different. They're not the fancy, new shingling the do, it's the flat, roofing-like regular shingles. The shingles look I thought the other side was done, the quality of the shingles you'd have to see, I'm not happy with them. I did call once about them. They said it takes a while for them to settle. The guys were good. They put the roof up, but I didn't like the quality. Maybe I don't know better and I need it to be explained. They were there, the service was so-so. It's been a while, and as far as I know, they were punctual. They left a sheet of wood still laying there. They had to replace something under those gutters and it's still sitting there on the side of my house it's too big for me to lift it, I can't do it. That was the only thing, but it's still there. I would feel I had to explain my experience first before I'd recommend them.”

Review by
11/28/2016

“It was a good experience with Moonworks, they did a great job the only thing I can say is they really need to look around and see about some more nails and stuff in your driveway because I picked up nails constantly from them; but that's the only thing I had a problem with. IT was done speedy and they were here on time, when they told me they were going to be here, and they took all kinds of care on the property when they were tearing off the old roof and everything. They uninstalled my gutter leaf thing and then they put up new ones for me after the roof was on. I'd give them a B. I really don't recommend anybody. If somebody asks me that's fine but I don't recommend anybody, because just because you have a good experience doesn't mean they're going to have one.”

Review by
11/28/2016

“They put a new roof on. In the past, they did gutter installation for me. They cleaned, they left the place clean, and were pretty respectful and nice. The work seems to be holding up well because I don't have any issues at this point; I haven't needed them for anything else. I would say they're an A.”

Review by
11/03/2016

“I was very satisfied with the experience with the roof and the gutter helmet, but there was one problem with the flashing and it still hasn't been resolved yet. When I reached out, they were responsive and it's been a couple months now. Finally, they said someone will come by the end of this week, but it's already Thursday and we haven't seen anybody. If not, they'll be getting another call back. I had no other issues, overall experience was excellent. They cleaned up after themselves. I would recommend them.”

Review by
10/26/2016

“Moonworks put a new roof on for me. The company did well. They cleaned the gutters while they were there. It was a great experience with Moonworks itself. What they did was OK, but they missed something, that's all.”

Review by
10/20/2016

“Unbelievable service from beginning to end.”

Review by
10/18/2016

“I was pleased with the whole new roof that was put on. I would say it was an A.”

Review by
10/18/2016

“We were very happy with our roof installation and Gutter Helmut. The entire process—sales to installation—was A+. Minimal mess—guys were thorough!!!”

Review by
10/18/2016

“They did a complete roof replacement on my house, they were A+. I recommend them all the time, I love Moonworks.”

Review by
10/18/2016

“It's been iffy, it was positive at first but now I would say it's more on the negative side. We had a new roof and solar tile. I would grade the overall experience a C. They didn't clean up well afterwards. Also I'm still waiting for somebody to come and trim one of the shingles that's hanging off the corner it's one month later, so.”

Review by
10/10/2016

“I could tell better how my experience was, next Spring if the gutter's not clogged. They did two porch roofs for me. It looks OK to me now, but I'm going to find out in the spring if the gutters clogged. It looks fine. As of right now, no complaints or observations either way.”

Review by
10/10/2016

“We had a positive experience with the roof. We're still having some trouble with the solar shingles being turned on, but that may be a national grid issue. They replaced all of the roof, and then they added the solar shingles on top. My overall experience would be an A-.”

Review by
10/10/2016

“Everything's been great so far. The roof itself the whole house and entire roof was done. Moonworks did the gutter helmets. Overall, I will give them an A.”

Review by
10/10/2016

“I had a new roof put on and I had some solar put on with it. I'd grade the overall experience because of the fact that it's still not running, the solar, I'd give it a B. They respond.”

Review by
10/09/2016

“Moonworks did roofing work for me. They were here in a timely manner and it was professionally done. I'd give them an A. We had a positive experience with the roof. We're still having some trouble with the solar shingles being turned on, but that may be a national grid issue. They replaced all of the roof, and then they added the solar shingles on top. My overall experience would be an A-.”

Review by
03/11/2016

“There was a laundry list of things that I had issues with and that I emailed the company on and I never got a satisfactory response from the company or the company owner. I was not satisfied. They did roofing for me. I found them online. I would grade them a C+.”

Review by
03/04/2016

“My new roof that was installed in November of 2015. We have another one their products called gutter guard. I would grade them a B+, we had some leaks in fact they were out two days ago, that I am having in my brand new expense roof with a 40 year warranty.”

Review by
03/04/2016

“Everything was fine. They put a new roof on the house, and they did an A-worthy job. The only thing I was disappointed at was that the yard could have been cleaned up a little bit neater. It wasn't all that bad, but I'm kind of fussy about that.”

Review by
03/04/2016

“They are great. It started off with a very small estimate for repairing the dormers and then doing a whole roof, the siding, and the garage. They did a good job. The only thing they did wrong—but they owned up to their mistake and satisfied me quite well—was the selection process for the color of the roof. They went with the first choice instead of the revised choice. That message never got to the people who were actually ordering the shingles. I’d give them an A.”

Review by
03/04/2016

“Moonworks did our roof, and I would give it an A grade. The workers were courteous and always here on time, which was good. They cleaned up after themselves every day, and their work was good.”

Review by
03/04/2016

“They put a roof on the house. My neighbor used them, and that’s how I found out about them. I would grade them as an A. I appreciate that the owner came out and replaced my gutters for free; they had a lifetime warranty on them, and I didn't even know that. He took them down and looked them up, which I never asked for, so that was a positive.”

Review by
03/04/2016

“Moonworks put a roof on for me. When I call, they listen and help me out, and I appreciate that. They’re an A.”

Review by
03/04/2016

“They put on my roof, and they did an A+ job. They cleaned up after themselves, and I was very happy with it.”

Review by
02/29/2016

“I didn't have any issues with Moonworks. They put on my roof, and I would give them an A rating.”

Review by
02/29/2016

“They came in, got it done and did it right. They did my roof and my gutters. I don't remember why I chose this company. I would say good.”

Review by
02/29/2016

“I got gutter helmets through Moonworks, and I’m happy with them. They also did a roof for me, and I’m happy with that, too.”

Review by
02/29/2016

“Moonworks did the gutter guards, the heating guard, and the roof. We also had them put the initial gutter guards on five or six years ago. I’d give them an A because they’re excellent.”

Review by
02/29/2016

“We had our roof and gutters done by them, but we are no longer there, we moved. They were good there was a problem but they came right out and fixed it. They did my roof and my gutters. I would grade them an B.”

Review by
02/29/2016

“They were very well organized and they had excellent detail. And they did what they said they would, they did roofing and gutters for me. I would grade them a B+”

Review by
02/29/2016

“They did a roof, I got different quotes, I used them for my gutter guards before, I would grade them a B. I had one small problem but they came out and fixed it.”

Review by
02/29/2016

“Not a 100%, the work I couldn't get ahold of anybody they didn't do the work in the time they originally scheduled it. I understand when it got bumped back to October, the roof and siding were suppose to go on simultaneously, the roof went on in October. The siding didn't go on until December and we were throwing them out, I believe they were subcontractors and we were throwing them out before the big storm hit, they were fabulous. There was a lot of materials left here uncovered by the snow and had to call them several times to come and pick them up. They didn't finish, there was an issue with the roof and I had just had new windows put in, I had just finished painting and since there was such a delay they didn't finish the roof and I had a big leak in the dining room. As these things would happen I would try to get a hold of them, you couldn't get in touch with our sales rep. The kids that put the stuff on were awesome, I don't know if I would recommend them. The work was done, they cleaned up everything looks great, there were a few little issues, they put it on backwards and I have to get someone to come out and turn it around there is a pipe leaking in the bathroom. It wasn't the best experience. I can't say poor work because the work was well done. They would schedule something and then hire subcontractor and they couldn't do it. I would have to grade them an B-.”

Review by
02/29/2016

“I thought they misrepresented a few things. I asked them about safety for their guys and none of them did, the guys did a great job but I felt the salesman was sketchy. They did some roofing, gutters and downspouts. I would grade them a B.”

Review by
02/29/2016

“I've already recommended them to other people. I liked their professionalism. They did what they said they were going to do when they said they were going to do it. They were very clean in the performance of their work. When you're dealing with insulation that's very important. They were thorough in what they did. They had to go up on the roof and it was getting dark out. They could have said, 'All done,' but they stayed until it was thoroughly done. I'd give them an A-.”

Review by
02/29/2016

“They seemed to have done the job. There was a little bit of confusion with it, I had several workers here doing the job. And also a number of laborers because there was a foul up with the vehicle that drops off the dumpster there. I didn't have dumpster and so they had to use their truck making two and three trips to clean up. They did the roof for me and they repaired the ventilation on one side of the roof”

Review by
02/29/2016

“Moonworks did my roof, and they fixed the problem. I had water coming in, and because it was one of the worst winters ever, it stayed frozen for about two months. We had terrible ice dams, so it was raining in one of my rooms. They fixed it all for me, and then they put a new roof on. I would rate them as an A-worthy company.”

Review by
09/29/2015

“When they left, it was very negative. They left a mess in the cellar. Up in the attic, when they put in extra insulation, they didn't tell me it was going to be loose. I have to clean it all up now because we had damage last winter, and I need carpenters to fix the roof. I am pissed. Also, they put lightbulbs that weren't three-way in three-way lamps, so the minute you turned the lamp on, the lightbulb blew. I called them and gave them my thoughts, but I don't know if anything was done—not for us, anyway. We tell everyone when we're asked about them. They got in touch with us through a door-to-door thing. It's all loose; it's blowing around up there. Everybody needs to go up there. It's totally inappropriate. I'd grade them with a D, a double-D, a D-.”

Review by
09/25/2015

“We had good luck with them. The only thing was the insulation of the walls. One guy said that there was 30-pin fiberglass in there, so they couldn't blow in the insulation. Another guy said they could have blown in the insulation. The installer said they could have blown in the insulation. It wasn't thick enough, so they could have done that. Other than that, they did a great job on the roof, the ceiling, down in the basement, and everything else. I found them through and chose them because of Mass Save.”

Review by
09/23/2015

“It went fine. The only thing we had a problem with was the weather didn't cooperate so while it was scheduled for November before winter, we got snowed in and so they picked up once the snow had left and it had been so they could get up on the roof. It's fine. I have had it done years ago when we first built the house up on the back so that that area I knew what it was all about so this time, it was just the front and the sides. I got a flyer through the mail. I'll give them an A.”

Review by
09/23/2015

“I can't tell much difference, but in certain places you can see where they've done this and that. Another guy came and checked what they did, and another guy came to straighten some of that out. I guess we got it all straightened out. They insulated. I've got a second floor where there was a lot of things going down under the eaves. They got in there, and they put stuff around the doors down here. They got it all done. I'd give them a B.”

Review by
09/23/2015

“Well so far it works. I'm in Rhode Island. We haven't had rain in three months. Walking in my yard is like walking on crackers so I really can't tell you much about when it rains. The experience and installation was excellent. Our gutters had not been touched since we built the house in 1969 and during the last snowstorm when we had continuous snow—this is Rhode Island and we're right on the coast so we don't get this kind of snow—it was horrendous. I had about three feet on my roof and my gutters just didn't hold up so I just wanted to have it done and never have to think about it again and that's one of the reasons I chose Gutter Helmet. I'll say excellent but to be honest with you, I really don't know because we haven't had any rain.”

Review by
09/23/2015

“It was average, it wasn't great. As a matter of fact, it was probably less than average. I just found out that they overcharged me and they didn't actually install the gutter helmet on the upper roof. They installed some other kind of thing that they offer because it was a flat roof and it was less money but they still charged me the same and I just found this out because I had called them to do something on another house I own and I mentioned that and when he checked into it he said, 'Hmm, they didn't charge you the correct amount.' So I would say probably all in all it would be less than average. I would say a C-.”

Review by
09/23/2015

“They were very good, very nice fellows. Of course, there were different crews that came in. One crew came in to put my skylight in, and he cut right through my rafter. I couldn't believe he did that. I said, 'An idiot would do this.' I couldn't believe it. But they did send a crew out to put a sister rafter beside it, bolted onto it. That was upsetting. The other thing was, they caved in the ceiling in my closet. The stuff came down. It was all over the clothes. What a mess. Beyond that, they did do a good job. They put in a floor. They put the insulation in on the attic floor and ripped up the old pieces of plywood I had just loosely laying there. I paid them extra to put down flooring over it. They insulated my whole floor in the attic. I got the company when a salesman came around from Mass Save. They came around and offered to send a crew down to give you free lightbulbs, a special kind of lightbulb, and a shower head. They were going to give me a shower head, but they didn't have one, so there's that. But that's OK, too. They came down and did do that, and they tested the whole house for leakage of heat. Then, they told me what I needed and what they would do it for, so I signed up for a few of those things to have done. Overall, I was satisfied. They did a lot of good work for a fair price. I would say a C suits them; maybe even a C+.”

Review by
09/23/2015

“Once it was installed it was fine. They just installed the wires that went on the roof to melt the ice dams. I'd give them a C. I had a problem with them. A real problem. If I could have I might have even cancelled the whole thing. We contracted to have this done in the fall. They said they'd probably get it done in November or something like that. I said fine, that'll be before the snow flurries. Well this didn't get done until January and it was just forever, forever. I tried to call them several times and all I got was a recording. One time I called and I just stayed on the line, stayed on the line, stayed on the line, and finally I got a recording after 19 rings. That's not acceptable. I know a little bit about this. I know you can set it for a certain number of rings. In my estimation they're putting it at just a high number of rings because they didn't want to be bothered with me. They had my deposit and they had me. I was basically stuck. I mean 19 rings, there's a reason you set it for that high a ring. I said that, I told somebody that as they came along. So by the time they installed in the snow had already arrived. Once it was installed it seemed to do it's job. But I really wasn't satisfied with the customer service. I thought they're a bunch of delaying people. They were just trying to put me off. They had me on the hook and it went like that. When the people came and actually installed it, the workers that installed it, I was pretty satisfied with them. But the people in the office, they didn't want to talk to me. They had my name on the contract and I think they were just putting me off to tell you the truth. I'm not sure I would recommend them to anybody else. I don't remember why I chose them. I don't know whether we looked them up or something like that, no real reason that I can remember. The things are installed and hopefully they'll work this summer but at the time we're getting pretty frustrated with them. That's basically what it was.”

Review by
09/23/2015

“I liked the product. We've had Gutter Helmet on the house for about ten years and we upgraded it to a heated gutter helmet so that ice dams would not form on the roof, hopefully following their directions we won't have problems with the ice this winter. I chose them because they put the original gutter helmet on so I just felt like I should stay with the same company. I'm sorry but I'd have to give them a C. They were also responsible for hiring the people who did our roof over so it was like a package deal kind of thing. Number one, the salesperson was very gung-ho and exciting when he came to sell the product to us. I was like, wow nice guy. We ran into a couple of problems. I had to call him three or four times and sometimes he never even returned my call. He would have somebody from the office call me back and I thought that was so rude because the office did nto sell me the product, he did. So I was extremely upset with the gentleman that showed us the gutter helmet and the roof. So now it took a while to get the roof on. It's not their fault. Part of it was weather. I ran into some health issues so it took a couple of months to get everything straight and I was OK with that. But my property was left a mess. There were roof pieces, nails, everything that came off the roof was still on my lawn, my deck and it was just a mess. So then after several calls and please keep in mind that the original salesperson never called back to even see if we were satisfied. It got taken care of. They gave me a $200 credit, really, for the way my property was left. $200 credit and you're probably a million dollar company. So I bit my tongue and went with it. The only one thing satisfaction I have and I pray to God I wasn't taken in is that it's supposed to be a lifetime guarantee. I'm hoping that's true.”

Review by
09/23/2015

“Ironically I just had them here yesterday but because I thought they had put it in back in, because I had to have some replaced from the original because when we had a roof put in, it was '98 and the company we originally had the gutter helmet with, Gorman Roofing, we had another place do the roofing but we didn't know we had to call Gutter Helmet to take the gutter helmet off and they ruined it so we had to replace it in the front but that company replaced it in November of 1998 so when they came yesterday, I just have one place where I wanted them to fix it where the water's going over in the back is one spot where it doesn't go in the drain, in the gutter, and they said they can't. The people who have it now, Moonworks, that I'm waiting for them to do some other work, they can't fix it because it's not under warranty anymore and you can lose your job so they're proposing I have to change all the gutter helmet now because when they looked at it, it doesn't put in right or something. So I'm waiting to hear from them to see what price they're going to charge for that. I'd give them a B-. When I called, because they came yesterday morning early, and they had to tell their boss about it so when I called today to speak to the boss, I was supposed to call back on Monday. He's not in the office, to see what they can do for me. But since I have past business with them I'm supposed to get a 30% discount for life but I got to see what they're going to charge me for this.”

Review by
09/23/2015

“The price was expensive but I had to do it. They did gutters. They were supposed to upgrade the heating coil. They did that for me four years ago and then last winter it was overwhelmed so one guy came in and said, well we just need to expand it, put more. And so they did that and replaced the gutters with the Gutter Helmet. Most recently they had to replace it. It's great. It was very efficient. They did it before four years ago. I went to a home show and that's where I saw the product. So since I already had their system installed in the house I called them again. I would say a B. There was either a lack of communication or I didn't learn everything that I should about their way of working, their product, the cost. They also did my roof four years ago. That was a very expensive roof job too. Everything was very expensive. When this last winter came in and water came into the house again so I called him because of that. I wanted something done to that part of the roof where they should put the ice and water barrier and they didn't want to do that. They kind of dismissed that because they didn't want to. That part I didn't like. At least show me that's what I need to do, I should do something else. That's lacking in service.”

Review by
09/23/2015

“They seemed to be hardworking, efficient, and they got the job done. They sent someone to check the job who found a couple of things he wanted added in, and they came back and did that. It seemed like a very efficient group of workers. They did some blow-in insulation and sealing up in the cellar. They added a lot of insulation up in the attic area and in the eaves. They did the wall that separates the closet and runs across the front of the house. It walls off a closet from the bedrooms. Then, you've got the eaves, and they insulated that. They did stuff around doors. I don't know what else. I found the company when someone was walking through the neighborhood, going to each house to explain what they do. They came here, and we said we'd like to get together with them and have some work done. It was through this contract, a young lady, I think, who was canvassing the neighborhood. I would say they deserve an A. The house was cooler with all that added insulation during the hot days we had this summer, and I'm hoping it will be warmer in the winter. We'll save a little bit of oil.”

Review by
09/23/2015

“I know about Moonworks. They did insulation. The installation was good, and so far so good. We didn't have any problems. We didn't know that we were going to put a lot of things there, so we have less space to store some things, but the insulation was very good, so I'd call it a good experience. In the attic, what they did is, they sealed it. The way they sealed it was to put particles that float around. They came to my house with a vacuum, and they pulled all of it to the side. They insulated the hidden system to go away as well as insulating the cold coming in from the roof into the house. That was very good, money-wise. They also insulated the two doors going into the house at the bottom of the door so the air wasn't able to come inside. The two main things were that. The attic thing was the one they took one hour or two to do all the stuff that they needed to do. Before that, they also changed all the lightbulbs that we had at home in the yard and the kitchen. That's what they did. I'd grade them with an A.”

Review by
09/23/2015

“I do remember that they put the insulation in. They were very careful in what they did. They helped me put filler in the rafters in the attic. The work was cleaned up. It was also done on schedule. We didn't have problems with that. I had the Massachusetts thing, I don't remember the name, that recommended different people to take care of problems, so I made my choice in that respect. I do want to say one thing. In doing the attic, part of the arrangement was for a cap to be put, square or rectangle, over where the ladder was. There was a light switch near there. Two groups came, and the first group said they could not put that cover on because the light switch was in the wrong position. The man who came to check the work that was done said, 'There's no reason they couldn't have put that cover on,' so another group came. It was quite a span of time between the two groups that came. The last group did a nice job fixing it up and proved it could be done. It would be an A-.”

Review by
09/23/2015

“The people that were here seemed to know what they were doing. They did a pile of different things at various times. The latest one was to do some additional insulation in our roofs. They also capped one of our chimneys. That would be the latest work they did for us. I don't remember where I found them. An A is fine for them.”

Review by
09/23/2015

“I like that it works. It's just the regular gutter helmet. I chose them because my next door neighbor has it installed on his roof. We're in a heavily treed area so there's a lot of tree debris. I'd give them an A.”

Review by
09/23/2015

“They put in electrical wires to keep the snow from building up. They were quick and clean and everything. I mean the proof is in the pudding and I mean the ice damaged things around the house, inside as well as out, the back deck. We know that we'll be grateful for what they did, when we find out that this problem's been eliminated. I would give them an A.”

Review by
09/23/2015

“They were very good. Well they were prompt, they showed up when they said they were going to show up, and they did what I asked them to do. So that's about it. I already had gutter helmets on my house for a long time. I wanted a heated coil on the roof because of the ice dams so I called them and they installed it and that was it. I'd give them an A.”

Review by
09/23/2015

“They showed up when they said they would, and they did the work they said they would. They put a roof on, some gutter guards, and some insulation. I found the company at a home show. I'd sum things up with an A-, I think.”

Review by
09/23/2015

“They've always done good work. They've always come when they were supposed to. They also installed roof heating coils. I think we talked to them at the home show. I'd give them a B+.”

Review by
09/23/2015

“They put in the heating wires on the roof so that in the wintertime we won't have ice dams building up. Very professional, very well done. I heard about them through my son-in-law. I'd give them an A+.”

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