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Pacific Heating & Cooling were willing to work with me to make them last as long as possible. They advised me of the problems and gave me options. When I chose to delay replacing each of the systems until it was absolutely necessary they were very cooperative and helpful in making that work for me. I have now replaced both systems.","Jeanie S.",{"testimonial_id":501,"contractor_id":11,"category_id":32,"city_id":32,"rating":85,"review_text":502,"reviewer_name":19,"reviewer_city":363,"reviewer_state":16,"review_date":458,"verified":88,"pop_word_score":88,"featured_review":88,"response":32,"response_date":32,"response_by":32,"city":32,"state":32},"110229","My husband and I enjoyed our years of having your help with our heating\u002Fcooling equipment.  HOWEVER: We no longer live at that address.  I  sold the house after his death and moved to another part of the state.",{"testimonial_id":504,"contractor_id":11,"category_id":32,"city_id":32,"rating":85,"review_text":505,"reviewer_name":506,"reviewer_city":15,"reviewer_state":16,"review_date":458,"verified":88,"pop_word_score":88,"featured_review":88,"response":32,"response_date":32,"response_by":32,"city":32,"state":32},"110230","Please see \"additional comments\"","Monika M.",{"testimonial_id":508,"contractor_id":11,"category_id":32,"city_id":32,"rating":85,"review_text":509,"reviewer_name":510,"reviewer_city":15,"reviewer_state":16,"review_date":458,"verified":88,"pop_word_score":156,"featured_review":156,"response":32,"response_date":32,"response_by":32,"city":32,"state":32},"110231","Most of the technicians have been very knowledgeable and courteous, that have come out from this company","Kelly M.",{"testimonial_id":512,"contractor_id":11,"category_id":32,"city_id":32,"rating":156,"review_text":513,"reviewer_name":514,"reviewer_city":336,"reviewer_state":16,"review_date":458,"verified":88,"pop_word_score":219,"featured_review":88,"response":32,"response_date":32,"response_by":32,"city":32,"state":32},"110232","We have not had our experience yet.  We were scheduled for service on our heat pump and furnace on November 20th, but we were notified on November 12th our scheduled technician was not going to be available that day and no appointments were open until December 3rd at the earliest.  Normally we are notified in late October of an upcoming appointment, but I had to call myself to get scheduled.  November 20th worked well for us, so we were quite disappointed with having to move the appointment to a different later month and day.  Not happy about it all.","Gary J.",{"testimonial_id":516,"contractor_id":11,"category_id":32,"city_id":32,"rating":85,"review_text":517,"reviewer_name":518,"reviewer_city":204,"reviewer_state":16,"review_date":458,"verified":88,"pop_word_score":156,"featured_review":156,"response":32,"response_date":32,"response_by":32,"city":32,"state":32},"110233","Technician was extremely helpful.  He explained exactly what he was doing.  Put me at ease that my furnace was working properly.","Cathy P.",{"testimonial_id":520,"contractor_id":11,"category_id":32,"city_id":32,"rating":85,"review_text":521,"reviewer_name":522,"reviewer_city":15,"reviewer_state":16,"review_date":458,"verified":88,"pop_word_score":88,"featured_review":88,"response":32,"response_date":32,"response_by":32,"city":32,"state":32},"110234","My experience has only been very positive. Our heat pump went out on the hottest day of the year. We got same day service and the unit was purchased and installed the following day. 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We have never had to call them out to repair anything on our unit. We believe having the regular maintenance keeps it running without issues.\nWe appreciate all that they do. You simply cannot go wrong with having them put in your desired unit.\nIf we didn’t have them do the initial install we would still recommend them for heating and air systems. Their knowledge will bring you peace of mind with anything you may need.\nYes I’m a real customer and not associated personally with any of them just simply the company. It takes a lot for me to write an in-depth review but I feel this strongly about this service company!!",{"text":1146,"languageCode":1124},{"displayName":1149,"uri":1150,"photoUri":1151},"Cheryl Seaborn","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F101582524935200600520\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa\u002FACg8ocLHp27Q6NTF_lp-DRXoBj9RD_0YuWoLP-g-jVeBFNVIzqroPg=s128-c0x00000000-cc-rp-mo","3 months ago","2026-05-21T19:45:00.932245652Z",{"name":1155,"rating":85,"text":1156,"originalText":1158,"authorAttribution":1159,"relativePublishTimeDescription":1152,"publishTime":1163},"places\u002FChIJS6zaezUBkVQR98p0WS3Lq3k\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT2tsMmVXOVZUa3MyV0RsRVJqVkdOSE51WlRFeVVrRRAB",{"text":1157,"languageCode":1124},"We decided it was time to replace our 20yr old system - furnace and AC. We met with 4 different contractors representing different equipment brands. After careful consideration, we chose Trane and Pacific Heating. What a fantastic job the team did! We are very pleased with every aspect of the experience - the professionalism, knowledge, service and walk- through after install. The crew was first-rate! We're confident we made the best decision for our home.",{"text":1157,"languageCode":1124},{"displayName":1160,"uri":1161,"photoUri":1162},"Becky and Jeff Chambers","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F114509363765841505061\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa\u002FACg8ocJSB3W0DMPQy2TKrQvvI5wt87S4IgQ0XK_iyLtptfYe6Qzpkw=s128-c0x00000000-cc-rp-mo","2026-06-04T20:53:02.543876093Z",{"name":1165,"rating":156,"text":1166,"originalText":1168,"authorAttribution":1169,"relativePublishTimeDescription":1152,"publishTime":1173},"places\u002FChIJS6zaezUBkVQR98p0WS3Lq3k\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT2tFeWJtTlVjbnBxTTJOMVduSnNkamxuUzFCemQzYxAB",{"text":1167,"languageCode":1124},"We believed the commercials and the sales pitch. We paid big company money for a basic unit because it was a big company and the mini split was Mitsubishi, which I’ve heard of. It came with a 12 year parts and 1 year labor warranty, very impressive. I am brand loyal and have a whole text log of having them out for tune up services. Naturally I called them when the air conditioning was no longer blowing cold.\n\nTechnician came out, we paid diagnosis to receive an estimate of $1500 for leak detection, $2200 to service the refrigerant, plus the cost of repairs to whatever’s leaking. I own and run a service business. I understand a blow off bid when I see one. We said no thank you. Their big company customer service called to ask how my service call went. I stated we were going to get a second opinion because their price was not only too high, but 600% higher than market rate. They offered to send out a second technician to see if there was something the first technician missed. Steve shows up and hits us with a handwritten, off the books estimate with some ambiguous repair offers. Equally offensive pricing. Then he acted condescending when my wife said no thanks.\n\nI had another company out, and found that Pacific charged us big company money for temporary, shark bite style fittings, all were leaking. Pressure lines that were too short to fix it with more temporary fittings. So not only did they fool us when they installed the unit originally, but 2 technicians and their customer service line lied to my face about the true cost to repair.\n\nThe next company we hired installed new pressure lines, and installed them with best practices flare finttings so they last the whole warranty period and don’t leak refrigerant in to the atmosphere.\n\nLong story short, Pacific Heating and Cooling does not value their customers, we are just $$ to them. They justify their fees by stating their technicians are licensed and use top of the line equipment. That’s a lie. Their technicians in fact use temporary fittings that leak, and they don’t care about the environment because they  intentionally install their units with inferior materials that allow caustic refrigerant in the atmosphere just to get a service call.\n\nThis company had at least 5 chances to stop the BS and just do the right thing. Their original technician saw the previously crap install and hit me with a 4300 bid. To fix a leak on pressure lines that ran about 6 feet and held 3.7lbs of refrigerant. The next condescending tech saw the previously trash install and hit us with a 3300 bid, worded ambiguously.\n\nThe next company replaced our lines, used proper flare fittings and serviced the refrigerant for $600. Market rate in Tacoma for R410a refrigerant installed is $50 per pound. Don’t get ripped off by Pacific. Do your research. I will never be loyal to a big company with fancy trucks again.",{"text":1167,"languageCode":1124},{"displayName":1170,"uri":1171,"photoUri":1172},"Zachary Schaefer","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F101038478721038059719\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa-\u002FALV-UjUQWcPNVQSGFcNQvChw0-l3Jt5jtfr7usReHZRLb0esCeVAc7s=s128-c0x00000000-cc-rp-mo-ba2","2026-05-31T18:10:42.293007793Z",7142]