Chimney Solutions
2nd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Chimney Solutions has received 4.8 out of 5 stars based on 20 customer surveys.
5
17
4
2
3
0
2
1
1
0
2nd year as a Best Pick Call
"Our mission is to provide quality and peace of mind to families by offering premier chimney solutions, and our vision is to build meaningful, lifelong relationships with both employees and customers. We want our success to be influential on a personal and global level. We value education, honesty, humility, and transparency."

Christian LeBlanc | President
Company Information
Services Offered
Chimney Solutions offers masonry repair services, including tuck-pointing, chimney rebuilding and lining, leaning chimney repair, and firebox repair, for residential, commercial, and industrial customers. The company cleans, inspects, and restores chimneys and installs chimney caps, covers, and liners. Chimney Solutions also provides fireplace installations; fireplace inserts; prefabricated fireplaces; gas logs; and wood, pellet, and gas stoves.
Warranty
Chimney Solutions offers a 100 percent customer satisfaction guarantee.
Company History
The company has been serving customers since 1998.
Distinctions
The company is a member of the NCSG and employs CSIA Certified Chimney Sweeps and Certified Dryer Exhaust Technicians as well as NFI Certified Gas Specialists. Company president Christian LeBlanc is a member of the NFPA.
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City

Compiled Score:

Chimney Solutions has received 4.8 out of 5 stars based on 20 customer surveys.
5
17
4
2
3
0
2
1
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
03/14/2018

“I wasn't completely satisfied by any means. The young man who came out to give me a price on the job told me that they could do all these things and that would be done. The logs themselves I'm sure are fine, they look good. However, when the installers put them in, after they cemented the brick back, they advised me that it needed to be dug by a plumber because I had some kind of an end of the gas pipe that corroded. They told me that after they did all of the masonry work. I haven't even been able to get a plumber yet. There's always so many people that work on taking on gas. I have not used my log. The second problem was I decided to go with a mantel from them. I picked out the mantel. I saw the pictures in the description. I told them that I wanted it stained and not painted. When the mantel came, it was ridiculous. It was a painted composite wood and it was a bunch of garbage. I called and complained and refused to pay $250 for a composite piece of wood. I ended up having someone else make me a mantel. I wouldn't say that I was satisfied whatsoever. I would give them a D. I didn't appreciate the fact that they re-masoned everything. Now it's an additional expense to me. I was able to get somebody to come out here and pick up the mantel and not charge me. They were here on time, and the young man that did the actual work did some chimney work outside, too. They were nice, and they cleaned up everything. They did a good job with that.”

Review by
03/14/2018

“I liked their flexibility, their service. They were prompt to come back out again a second time to ensure that the repairs were done correctly. They had to replace the bricks in the ceiling and put a cover on top of the fireplace. I would give them a B overall. The only downside to them is that they're very pricey.”

Review by
03/14/2018

“It was fine. They did brick and stone work. I would give them an A rating, overall.”

Review by
09/17/2017

No review comments provided

Review by
09/17/2017

“Ted Henderson did a tremendous job. His excellent attention to detail was matched by superb customer service. As a project manager he communicated very well and anticipated and managed project progress. As someone who supervised large operations with many project managers and millions of dollars, Ted is in the top 1 percent of all I ever saw in my 40 years of experience. Thanks to Ted for being an outstanding ambassador for Chimney Solutions.”

Review by
09/17/2017

“I was very pleased with the service that I received. I highly recommend the team at Chimney Solutions!”

Review by
09/16/2017

“Chimney Solutions staff is courteous and professional from the initial call, when they answer the phone, until the job has been completed to your satisfaction. I recommend them without reservation.”

Review by
09/16/2017

No review comments provided

Review by
09/16/2017

No review comments provided

Review by
09/14/2017

No review comments provided

Review by
09/13/2017

“We had a chimney that was leaning above the roofline of the house. Once engaged, the CS workers were prompt and took care of fixing the lean.”

Review by
09/12/2017

No review comments provided

Review by
09/12/2017

No review comments provided

Review by
09/12/2017

No review comments provided

Review by
09/08/2017

“Chimney Solutions personnel were on time and very helpful. The chimney rain cap and shroud work completed is a definite upgrade from the previous setup. Exterior brick face wall crack repair looks great and is holding up well.”

Review by
03/20/2017

“It was something involving a brick. They did good work. I'd give them an A.”

Review by
03/18/2017

“They were awesome.”

Review by
03/18/2017

“I'm not really happy with the work that they did. They had to grout the brick at the front of the house, and the grout's sloppy. It's all over the brick, and the color is wrong. I haven't heard from them, and unfortunately, I've been really busy, and I haven't gotten back to them, but I will. I'd give them a B. I'm really unhappy with it. I just haven't had time to call them, but I will give them a call. To me, it just stands out like a sore thumb. It's poor work. The color of the grout needed to be darker, and I said that to the guy when he was putting in the grout, and he said, ‘Well, once it dries, it'll be darker.’ Well, that's not the case. It's frustrating. I had to call them several times. They were responsive when we talked to them; we didn't have an issue with that. Punctuality was an issue because we had to call them and figure out when they were coming. No one called us. Their cleanliness was good.”

Review by
03/18/2017

“I had a rusted out rain can, so they replaced the. chimney cap. The back of the house is siding, and the front is brick, so that part looked like wood. They were responsive on the phone. They were responsive in terms of doing the quote. They showed up when they said they would, did what they said they would, and didn't make a mess. I mean, it was just a good experience. I'd certainly give them an A. I would absolutely recommend them, and I would use them again.”

Review by
03/18/2017

“They were great. We have brick on our house. They do excellent work, and I have no complaints.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: