“I wasn't completely satisfied by any means. The young man who came out to give me a price on the job told me that they could do all these things and that would be done. The logs themselves I'm sure are fine, they look good. However, when the installers put them in, after they cemented the brick back, they advised me that it needed to be dug by a plumber because I had some kind of an end of the gas pipe that corroded. They told me that after they did all of the masonry work. I haven't even been able to get a plumber yet. There's always so many people that work on taking on gas. I have not used my log. The second problem was I decided to go with a mantel from them. I picked out the mantel. I saw the pictures in the description. I told them that I wanted it stained and not painted. When the mantel came, it was ridiculous. It was a painted composite wood and it was a bunch of garbage. I called and complained and refused to pay $250 for a composite piece of wood. I ended up having someone else make me a mantel. I wouldn't say that I was satisfied whatsoever. I would give them a D. I didn't appreciate the fact that they re-masoned everything. Now it's an additional expense to me. I was able to get somebody to come out here and pick up the mantel and not charge me. They were here on time, and the young man that did the actual work did some chimney work outside, too. They were nice, and they cleaned up everything. They did a good job with that.”

“I liked their flexibility, their service. They were prompt to come back out again a second time to ensure that the repairs were done correctly. They had to replace the bricks in the ceiling and put a cover on top of the fireplace. I would give them a B overall. The only downside to them is that they're very pricey.”

“It was fine. They did brick and stone work. I would give them an A rating, overall.”

No review comments provided

“Ted Henderson did a tremendous job. His excellent attention to detail was matched by superb customer service. As a project manager he communicated very well and anticipated and managed project progress. As someone who supervised large operations with many project managers and millions of dollars, Ted is in the top 1 percent of all I ever saw in my 40 years of experience. Thanks to Ted for being an outstanding ambassador for Chimney Solutions.”

“I was very pleased with the service that I received. I highly recommend the team at Chimney Solutions!”

“Chimney Solutions staff is courteous and professional from the initial call, when they answer the phone, until the job has been completed to your satisfaction. I recommend them without reservation.”

No review comments provided

No review comments provided

No review comments provided

“We had a chimney that was leaning above the roofline of the house. Once engaged, the CS workers were prompt and took care of fixing the lean.”

No review comments provided

No review comments provided

No review comments provided

“Chimney Solutions personnel were on time and very helpful. The chimney rain cap and shroud work completed is a definite upgrade from the previous setup. Exterior brick face wall crack repair looks great and is holding up well.”

“It was something involving a brick. They did good work. I'd give them an A.”

“They were awesome.”

“I'm not really happy with the work that they did. They had to grout the brick at the front of the house, and the grout's sloppy. It's all over the brick, and the color is wrong. I haven't heard from them, and unfortunately, I've been really busy, and I haven't gotten back to them, but I will. I'd give them a B. I'm really unhappy with it. I just haven't had time to call them, but I will give them a call. To me, it just stands out like a sore thumb. It's poor work. The color of the grout needed to be darker, and I said that to the guy when he was putting in the grout, and he said, ‘Well, once it dries, it'll be darker.’ Well, that's not the case. It's frustrating. I had to call them several times. They were responsive when we talked to them; we didn't have an issue with that. Punctuality was an issue because we had to call them and figure out when they were coming. No one called us. Their cleanliness was good.”

“I had a rusted out rain can, so they replaced the. chimney cap. The back of the house is siding, and the front is brick, so that part looked like wood. They were responsive on the phone. They were responsive in terms of doing the quote. They showed up when they said they would, did what they said they would, and didn't make a mess. I mean, it was just a good experience. I'd certainly give them an A. I would absolutely recommend them, and I would use them again.”

“They were great. We have brick on our house. They do excellent work, and I have no complaints.”