Eagle Locksmith & Garage Door Services
3rd year as a Best Pick
Best Pick 2017
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Eagle Locksmith & Garage Door Services has received 4.6 out of 5 stars based on 80 customer surveys.
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3rd year as a Best Pick Call
"Whether you need the services of a Master Locksmith or factory-certified garage door technician, Eagle delivers fast, reliable, and dependable service to your home or business. Our goal is to provide you with the best in customer service at fair prices. Here at Eagle, your doors are key."

Yaniv Asayag | President
Company Information
Services Offered
Eagle Locksmith & Garage Door Services provides a variety of locksmith and garage door services. The company repairs and replaces keypads; digital, automobile, residential, and commercial locks; and all makes and models of garage doors, openers, and their respective parts.
Warranty
Eagle offers a 100 percent customer satisfaction guarantee in addition to offering in-house warranties and honoring manufacturers' warranties.
Company History
Eagle is a local company that was founded in 2012. The company serves residential and commercial customers in Northern Virginia, Maryland, and all of Washington, DC.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Additional Information
Eagle offers 24/7 service as well as same-day and emergency service.
Areas Served
Washington, DC

Compiled Score:

Eagle Locksmith & Garage Door Services has received 4.6 out of 5 stars based on 80 customer surveys.
5
58
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16
3
3
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3
1
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/16/2018

“They let me into a vehicle I'd locked myself out of. I'd give Eagle Locksmith an A.”

Review by
01/16/2018

“I'd recommend them. They did a good job, but it was expensive.”

Review by
01/09/2018

“They were professional and prompt. They did a general locksmith job for me. They're A+.”

Review by
01/09/2018

“Everything's fine. Eagle Locksmith did a good job. They did both locksmith work and garage door work. They get an A.”

Review by
01/09/2018

“There wasn't anything bad to report. They did general services for me. Eagle Locksmith gets an A.”

Review by
01/09/2018

“It was fine. It seems to me they came twice. One came, and then the next day the other one came. I have a Gresham door, and they had to put two locks on. I'd say they deserve an A.”

Review by
01/09/2018

“They were very kind. They tried everything they could before they had to drill, which we really appreciated. We'd locked ourselves out of the house. I'd give them an A+.”

Review by
01/09/2018

“They were very efficient. He was very efficient and very knowledgeable. They did a general locksmith job for me. They get an A+.”

Review by
01/09/2018

“I called them after hours as I was locked out of my space, and our property did not provide after hour service. They got there pretty quickly and handled what they needed to handle. I'd give them a B. The issue was when they came there they took the lock off and couldn't provide a temporary lock so my house was open. There was no, like, anything in the interim to insure my space while my actual property management company could replace the lock the next day. They just drilled my lock off and left the door open. Customer service was fine. I got someone the first time I called, and they were diligent with keeping up with me and letting me know someone would be out and keeping me up with their time line. The gentleman was pretty put-together. I would assume someone who does this for a living would provide some temporary fix so my home is secure but I think they were trying to push for me to purchase a lock through them but I kept making it clear my office would handle it in the morning so I think the customer service could go a little further but they were pretty prompt and put-together.”

Review by
01/09/2018

“It was a fair experience. They couldn't fix the lock itself. They did some other things on the porch. I think they did a reasonable job other than that and they tried to do the best they could with the situation. They were professional, but my only issue is they didn't want to repair the lock. I'll give them a B. Beyond that I think had they fixed the lock they'd have gotten an A+ but I though they did a good service so I don't want to disparage them in any way.”

Review by
01/09/2018

“They did a good job. They came at the time they said they were going to come, did the work in a real professional manner, they were finished in a very short order, which is what I expected. They were installing locks for me. They get an A.”

Review by
01/09/2018

“It was expensive but it was positive. They did the work on my tools. They had to reprogram a new key for my car because I misplaced it. I'd give them a B because I think they were a little expensive.”

Review by
01/05/2018

“It was fine. The guy seemed knowledgeable and cordial. He was timely. It was a new home I'd moved into, and there was one outdoor lock in a back door that wasn't functional. They just replaced it. He tried to fix it, but it really couldn't be fixed so he replaced it. He did a fine job. He had a replacement that looked good, and I haven't had a problem with it since he put it in. I'd give them an A.”

Review by
01/05/2018

“There wasn't anything bad. They replaced the lock on my bedroom door because I locked myself out of it. I had no complaints with them, and I'd recommend them.”

Review by
01/05/2018

“They replaced a lock for me. They were good. They're A+.”

Review by
11/06/2016

“I thought he overcharged me. I'd give them a B+ overall.”

Review by
11/06/2016

“The experience was an A. They were very good.”

Review by
11/06/2016

“I didn't have any complaints at all.”

Review by
11/06/2016

“I had no complaints with the work.”

Review by
11/06/2016

“Eagle Locksmith replaced the locks. I’d give the overall experience an A.”

Review by
11/06/2016

“They were great. I’d give them all excellent grades. They were awesome.”

Review by
11/06/2016

“I had no complaints with Eagle Locksmith. They replaced a deadbolt.”

Review by
11/06/2016

“They changed the locks on three security doors. I’d give them an A overall.”

Review by
11/06/2016

“They did the ignition for me. I have no problems so far, so I think they did a good job. I would recommend them to anybody because they did a good job for me.”

Review by
11/06/2016

“Eagle Locksmith was very good. They were fast, and they came on time. He did it in a matter of 15 minutes. He was great.”

Review by
11/06/2016

“I’d give them a B because the price for a new lock seemed high. I would recommend them. I might add that it was a little odd because they had a Pennsylvania license plate and I live in Virginia. If they were residents, they would have a Virginia license plate. I didn't know if they were roaming around or working in the area. They did a fine job. Nothing skill wise was wrong at all.”

Review by
11/06/2016

“We were unable to get the lock repaired. The lock's almost fifty years old, so it's not surprising, but it was expensive to have somebody come out. He worked on it for a couple of hours trying to get it to work, but he was never able to get it fixed. Overall, I would give them a B. Due to the age of the lock, it was not repairable. They arrived promptly, he was very polite, and he worked very hard at trying to get it to work.”

Review by
11/06/2016

“It was terrible. I think they way overcharged me and gave me the wrong advice. I would give them an F overall. As far as putting everything on, that was fine. Their customer service was terrible. I think they were cheating. I wouldn't recommend them.”

Review by
11/06/2016

“I'd give them a C because he ended up having to come back and fix a part of my door.”

Review by
11/06/2016

“I'd give them an A overall. I’ll call them when I need them.”

Review by
09/23/2015

“I kind of broke the key off in the lock on my kitchen door, so we called Eagle Locksmith, and they took care of it. It's fine now—I can lock my door and unlock it. The work was fine, and the gentleman that did the work was very courteous and did his job and took care of the problem that we had. It was very positive. It would be an A+.”

Review by
09/23/2015

“He came by. He put the lock on the front door and put two locks on the two patio doors on the back. We didn't get along too well. He was OK, he's a nice enough guy and everything. The only thing we didn't get along about because I had a lock with the key on both sides, I had with the lock with the key on both sides on the patio doors and I wanted them replaced and he replaced with the locks that were not the same but he didn't tell me until the lock was already in there. I was kind of working at home that day and when my wife came she made the point that he had put a new lock on a window, don't want anybody to bust the window open and turn the lock so he had to come back and replace it with the same kind of lock I had. He was a nice enough guy, he came back and replaced it, I just thought that he should've told me he was going to put a different lock on. It was a positive experience. I wouldn't say the guy is mediocre, he just did a couple things I didn't think were kosher. He did the front door and then he kind of left the front door open, it was cold. I thought he would've closed the door or something, just the little stuff you look for in customer service. He's very competent, the locks he put in were very good and they're working. I guess I'll give him a B-.”

Review by
09/23/2015

“They made keys for my two vehicles. They had the keys made in a reasonable amount of time. They were very pleasant and easy to work with. They get an A.”

Review by
09/21/2015

“It was quick, and they were flexible. I was locked out of my house. I chose them because they were close and they were open—it was on a Sunday. They were nice and friendly.”

Review by
09/21/2015

“Eagle Locksmith was prompt, professional, and clean, and they did a good job. They were all the things you want in a locksmith. We moved into a new home, so they replaced, rekeyed, and installed locks. I’d rate them as an A+.”

Review by
09/21/2015

“I'm very unsatisfied with their work. They charged me three times the amount it should have cost me. The pricing was a problem, but more importantly, it was the service. If I had known that would be my cost initially, that's different. My boyfriend locked me out, so it was a hostile situation. I called the police, and I had to have a police escort before they could take the locks off. We got into a spat. I told them that before I hired them for the service. The gentleman took the locks off the door, and before putting the new locks on, he increased my price by about $300. It was terrible, terrible service. I've been calling them and calling them. They say they're a mobile service, so it's been very hard to find out who the actual owner was so I could put in a formal complaint. I've been calling them and asking, ‘Who's your owner? What's your address? How do I put in a formal complaint?’ because they should have paid me some of my money back. It shouldn't have cost more than $150 to $200. It wasn't high-tech security locks. It was just apartment door locks. There's a door with a handle to it, and then the deadbolt lock, but generally, it's the same piece. It's a set. What he did was terrible; what he did was give me three different keys and made it seem like these were special locks. I didn't ask for any of that. It was real simple. He's in there, doing his thing, he doesn't want to let me in, so freeze, I have a court order, let's unlock the door, and that's it.”

Review by
09/21/2015

“I had a great experience working with them. They were fast, and it didn't take too long—their arrival time as well as the work they did and how fast they did it were really fast. They made a new key for my ignition, and then they also made a key for my doors. I was just calling around to different locksmiths, and they were the cheapest.”

Review by
09/18/2015

“They took care of business. They did as they promised, and they did it on time. It was residential work—all the locks in my home. I think somebody gave me their number. I'll give them A.”

Review by
09/18/2015

“Eagle Locksmith followed my desires as to how I wanted things keyed, so I had no problem. They were very friendly and very professional. We lost our key, so they changed the locks and a different key for each one of our doors. I would give an A for excellent.”

Review by
09/18/2015

“I had a really positive experience with Eagle Locksmith. I was very pleased with their work, and they did a wonderful job and were very professional. They did residential locksmith work for me. They were excellent, and I would give them an excellent grade.”

Review by
09/18/2015

“They were fine. They took care of everything that needed to be done in a decent amount of time. It was done well, and it was done quickly, so I was happy with that. They swapped out locks. Their number was given to me by a client. I'd give them an A. They were great, and they took care of what they needed to do. They were more expensive than I had planned, but they were fine.”

Review by
09/18/2015

“I wouldn't say it was the greatest, but he got the job done. I probably wouldn't try to call him again. It was a weird thing. It's a twofold thing. One, I was trying to contact the locksmith directly. It didn't really seem possible, because it seemed like these other companies had staked out a position. They were saying, ‘You're looking for a locksmith? I know locksmiths.’ But they weren't really locksmiths. They were fronts, but unfortunately, everyone was a front. No one was a direct locksmith. You call one of the fronts, and they say, ‘Oh, we can get you a locksmith,’ and they have all the phone numbers to call the real locksmiths. They pre-negotiated a low rate for everything, because all of the fronts—and there's a whole bunch of them out there, and they all have different names, so you know they're all fronts—offer the prices impossibly low. They say, ‘We're going to set the price, you're going to call us, and when the guy shows up, we don't care what he does, but he owes us X amount of money for the referral.’ Then, when they get there, nobody can do anything at the price that was quoted on the thing because it's an unrealistic price. The front doesn't have to do the work. They just call and say, ‘You go out there and do whatever.’ Then the guy shows up. I forget what the rate was, but it was impossibly low, $30 or something like that, but by the time the guy left, it was over $300 to change the lock. I was just happy the guy left. He did what I needed him to do, but I wouldn't try to have the same guy back. They changed the lock at my residence. I wouldn't use them again. The guy did a decent job with the work that he did. I think he even knew he was taking advantage of me. He was saying, ‘Oh, you should submit this to your home insurance, and they'll pay for it.’ I'm not going to do that, because my rates were going to go up. It's ludicrous. It was clear that even he thought the rate he was charging me was fair, but I thought the work he did was relatively decent. I wouldn't bring him back. If he did a good job at a decent rate, I'd bring him back. He did a good job but at an exorbitant rate, and I wouldn't bring him back because I'd feel he'd rip me off again. From the business aspect, I'd give him an F, but from the work aspect, I'd give him a B. I guess you could go with a C and split the difference. The technical work was good, but the business was atrocious.”

Review by
09/18/2015

“I liked everything. They did a great job. They were just all-around pretty good, and they did everything I asked. They changed my locks and rekeyed the entire home. I give them an A.”

Review by
09/18/2015

“They were on time, they went over and above what I requested them to do, and they were super helpful and super friendly. It was residential work—all the locks in my home.”

Review by
09/15/2015

“The gentleman was very helpful and gave me what I asked for as well as additional options that I could make better. He was good, came on time, and completed it on time.”

Review by
09/15/2015

“I liked that they were quick. I picked them over another company, and the rate they charged just to come out was less than the other one. I had them change the locks.”

Review by
09/15/2015

“It was pretty much positive. I liked the fact that he was able to get in my vehicle in a timely manner. I was kind of new to the area, so I didn't have any idea who to call.”

Review by
09/15/2015

“They showed up on time, and they did what they said they were going to do. We had them fix the lock. I picked them because they had the best price. I would give them an A-.”

Review by
09/15/2015

“Everything went really great with Eagle Locksmith—I have no complaints. Their customer service was excellent. They get an A.”

Review by
09/15/2015

“He was fast, and he came right when I needed him to. He had to change and make me a new key for my ignition and car door.”

Review by
09/15/2015

“What's not to like? It was professional, and it was quick. I had them change about three doors—one back, one front, and one side door. I would give them an A.”

Review by
09/15/2015

“They were efficient, and they got there on time. Their customer service was very good. We had them fix a tumbler lock on one of the business front doors.”

Review by
09/15/2015

“It was a positive experience, but it was a little expensive. I locked myself out of my car. Their customer service was great. I would grade them as an A.”

Review by
09/15/2015

“I liked their service in general. They changed the locks on several doors.”

Review by
09/15/2015

“They came quickly and got the door unlocked quickly. Their customer service was good.”

Review by
09/15/2015

“Everything went well, and the problem was fixed. My key was stuck in my door. I'd give it an A.”

Review by
09/15/2015

“They had good response time. I know there were no complaints. I would give them an A for everything.”

Review by
09/15/2015

“It's fine. I liked that it was fast. I had them change a lock.”

Review by
09/15/2015

“Everything was fine. I would say they get an A—no complaints.”

Review by
09/15/2015

“I had them come by and reprogram the computer I just installed on my 2008 alarm, and I had to take the car down to Ford in Waldorf to get it programmed properly. He wiped it and programmed it once, and it still showed two alarm codes. He said, ‘It'd probably stop beeping if you drive it a few days.’ Well, I drove it a few days, and the alarm codes didn't disappear. I told him about it, and he said, ‘Well, we'll come back and do it again.’ He came back a couple days later and programmed it again, and it still had the same two codes. He suggested there was something wrong with the computer. I sent it back to the vendor. He claimed they were going to reprogram it. They sent it back, and it was still showing the same two codes. I took it down to Ford in Waldorf, and it took them all of 20 minutes to correct it. Even though I paid Eagle $345, I ended up having to pay another $118 to have the thing corrected. The experience was negative. When I got the computer in, I mounted it in the car, put the key in the ignition, and nothing happened. I called the vendor back. That's when they told me I had to have the computer programs. Why the heck didn't they tell me that before I bought the doggone thing? Then I would have been prepared. It was a replacement computer on the car. I called them up to confirm. They said, ‘Yeah, we can do that.’ But he came over and programmed it. The car would crank, but there were codes remaining, and he could not get rid of them. I'd give them a C. He tried, but he was not professional.”

Review by
09/15/2015

“They were awful. They were terrible. It was highly, highly negative. I ended up having to call a second locksmith, who was great. But I had locked the keys in my Volkswagen Jetta. They sent someone who was supposed to rekey it. I had to wait three days because they had to get the code from the manufacturer. Then, the guy came out and didn't have the right key. They charged me a ridiculous amount of money, and then they said they were going to have the key overnighted and come back the next day. They just didn't call and didn't show up. I had to track them down, and then they said, ‘Oh, the key didn't come.’ Then, they made two different appointments with me over the next week to finish the job with the proper key, and they kept not showing up. I had already paid them several hundred dollars, and then to finish the job, they blackmailed me into sending them an email saying I would not file a complaint with them to the BBB in order to finish the job. I found them through my insurance company. They were the ones I got roadside assistance from. I would not use them under any circumstance, and I would not recommend them to anyone ever. They've lost my business.”

Review by
09/15/2015

“I had Eagle Locksmith install my automatic locks on the door. The work got done, and I don't recall any issues. I know after he left, we also had my alarm service put in, and they said the guy asked to borrow a lot of tools and stuff. I know he had to cut out a hole in one of the doors because there needed to be a separate handle installed for that door, and I didn't know until after he left that he left the debris from it just kind of sitting somewhere. I happened to come across it sometime later. The work got done, and the doors haven't given us any trouble, but those were things I found after he had left. The guys were like, ‘Yeah, that guy kept asking us to borrow tools.’ It just kind of struck me as, ‘Whoa, was he prepared when he came out?’ But he did the job. I have not had any problems with my doors since he installed them, so I guess that kind of balances it out. I think the security company must have subcontracted him; I didn't look him up. I guess they are maybe an A-.”

Review by
09/15/2015

“He was pretty good, he got it fixed. He came out when it was a snowstorm so he did excellent, no problems. I was price matching online and what was quoted to me made me decided to go with that company but to my surprise when he got there the price changed so I guess you could say that was my fault. What they quote on the phone is totally different when they get on site, there's a significant difference and to be honest with you because I needed my vehicle opened I think they are aware that you are in a position where hey I'm here you want it done. They don't give you a true, realistic price. The guy himself though that came out was pretty good I was just surprised in the significant difference in price. I'll go with B.”

Review by
09/15/2015

“It was a positive experience, the repair they did didn't stay. We ended up having to call somebody after but I think they did good. Our back door latch wasn't locking properly, the handle was falling off so they put something inside of the lock so that it would stay but they left something hanging out so it kind of poked people and then ultimately once we turned the handle a couple times and used it fell off again. I would rate them like a B, I think they did good work and tried to fix it. I just think it was just one of those where it wasn't the right approach. I would still rate them a B.”

Review by
09/15/2015

“It was OK. It was kind of late and rainy and cold so I kind of figured that whoever had to find their way all the way out to us probably wouldn't be in the best of moods so I think the guy could've been a little bit more friendlier. But besides that I really didn't have any issues. I mean the got into the house so. It was both my doors because the power had gone out so I couldn't get into the house without my key and I didn't have my key on me. I just searched in my phone and picked the first one that I was able to find nearby. I would probably have to give them a B.”

Review by
09/15/2015

“Eagle Locksmith explained everything about what they were doing and showed me how to do different things to the lock. They were referred by the alarm company—another company that was supposed to come out didn't show up, so I demanded that they get somebody to come out, and they found Eagle. Their customer service was great. They get an A for excellent.”

Review by
09/15/2015

“He was prompt. He also took the time to figure out what the situation was and remedy the situation the best way he could. He pretty much pulled off the full assignment. It was a little cumbersome at first, but he stayed with it until it actually was completed to where I could utilize the vehicle, so it was a pretty good experience for me.”

Review by
09/15/2015

“They came and they provided the service and the person himself was pretty ingratiating but the service wasn't a whole lot different from any other. Right after the key was made I got a message saying theft deterrent system needs servicing so I would imagine that because the key was made it had to be reprogrammed but that was the only thing. He told me he couldn't do that and I understood, so I would use them again. I would say B.”

Review by
09/15/2015

“Eagle Locksmith did horrible work. The work was horrible. The guy drilled a hole too big in the door, so when I moved and put another lock there, it left a big, gaping hole. They were just somebody that came to us that was contracted through the company.”

Review by
09/15/2015

“He put in a new deadbolt lock, and it was OK. It works fine. Their customer service was OK. I called, and they came over. The only thing I would complain about is the price—it seems really expensive just to get a lock put on the door. I guess it's an A.”

Review by
09/15/2015

“Eagle Locksmith was real friendly—made you feel comfortable. You could tell that the guy had been in the business for a long time, and he knew what he was doing. He didn't have us out there waiting long, so that was a good thing. He matched my key; I lost my key to my car, so he made another key for me. I would rate them an A.”

Review by
09/15/2015

“The person that did my car was great, polite. However, my key they weren't able to get the right kind of key. The key that he had I had to get another key and part of my old key because they had to cut it in half to work my car but other than that the customer service was excellent. I'll give them a B.”

Review by
09/15/2015

“His personality was good, and the service was on time, quick, and informative. I had them replace the door locks on my main door and my garage door. I just chose which one looked like they could come out at the time when I could have them, which was on a Sunday. I would grade them as an A.”

Review by
09/15/2015

“I liked they got me in my house however the pricing was a little steep. He charged me $170 for a commercial lock and when I called back to get a rate he told me a different price. Pretty much he had a pressure gauge that he just popped open the lock in my home. B, just the price change.”

Review by
09/15/2015

“They were straightforward. He presented what he was going to do well, and he was in and out. I think he changed probably 17 different locks, all with the same key. I think he was the first one to respond to me professionally, and he gave me the best estimate. I’d give them an A.”

Review by
09/15/2015

“They came out on a snowy day so that was good of them to do but that really sticks out. I really just expected them to come out and just give me an estimate but they ended up going on and doing the job. They changed the locks on three doors in my home. I'll say B.”

Review by
09/15/2015

“Eagle Locksmith was awesome. They came right out, and the guy was nice, courteous, happy, and helpful. My keys were locked in my car, and he did the job quickly. I’d give them an A+.”

Review by
09/15/2015

“He was very professional, gave me a quote when he came out to the house—it was just really good service. They came and did my front door. Eagle Locksmith is an A, definitely. I may be calling them back to change all of my locks.”

Review by
09/15/2015

“I just thought it was expensive. It was a good experience. I felt that if I at least tried, I might have solved it, but I wasn't prepared for the $200 invoice. It's difficult because it was my first experience. It was good. I think they were timely, and the guy remedied the situation. I think I was pleased with everything—an A is fine.”

Review by
09/15/2015

“I liked that they came on Sunday very quickly. I had them replace locks in my house. I had a burglary, and I needed to replace all the locks. They were good, they were very communicative, and they were clear. It was fine. I'd give them an A.”

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