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FEATURED REVIEWS
“They have always been great! Last year they repaired several components of the boiler to make the heat work better, and they did a great job!”
“Mike explained everything carefully. He was thorough with the inspection and explained what he was doing every step of the way.”
“Papalia is phenomenal! They are rock stars, and I have already have recommended them.”
“We have been with them for years and they have always been really good over and over. They do quality work and the work they have done is never falling apart.”
“Mark was excellent really knew what was to be done and explained everything. Also the price up front with no hidden extras.”
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“They met or exceeded my expectations in everything. They were much better than the one we had done prior to this at another house.”
“They have always been great! Last year they repaired several components of the boiler to make the heat work better, and they did a great job!”
“Papalia is phenomenal! They are rock stars, and I have already have recommended them.”
“I like that they are always very polite. They usually come out quickly but I don't know if the business is getting so good that the headcount is going down. I have been with them for some time now. Maybe I caught them in a bad time.”
“Mike explained everything carefully. He was thorough with the inspection and explained what he was doing every step of the way.”
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“I like the fact they are fast and responsive.”
“I did not give them three stars because they are not good, it is just I don't know myself if I would recommend anyone.”
“I have always had knowledgeable technicians who make me understand what is going on.”
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“I think the air conditioning technician who inspected my unit was very knowledgeable and professional.”
“They met my expectations in every turn.”
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“Another issue that they came out for, they found a leak and they helped us with a smell in our basement. They found very simple solutions that did not cost me a lot of money and I really appreciated that!”
“The guy was ok, but he did not do too much. He did not fix the issue.”
“I was generally satisfied with the work.”
“Papalia Plumbing & Heating has met and exceeded my expectations with the program that they offer, the Gold Plan. It offers a way for them to come in and do a safety check, check my heat, my air and air filters. They also check my plumbing to make sure everything is working. They make recommendations for things I might need in a couple of months or years and give me ways to avoid those things from happening. As a new homeowner, it is extremely valuable and helpful to prevent things from breaking and to save money. Most companies are looking to make money, this is a way that they are keeping themselves in service and making it so that I save money at the same time. I can appreciate that from their end but at the same time, they are saving me so much money. Another bonus is that if something does happen and I do have to call, they come out right away. I am so happy to be a part of that and it truly has exceeded my expectations.”
“They met or exceeded my expectations in all areas.”
“Catastrophic service. I schedule the service - they did not show up. I called and they promised to come the next day. Next day it did not happen. Then they told me that they pushed me by 3 weeks because I'm not an established customer. When they finally came - they took $200 for diagnostic and promised to come back to provide a quote for replacement. They came 2 weeks later to look and provide a quote. Quote was not provided so I called and asked for the quote - they told me to wait. It's been a month - I'm still waiting.”
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“Papalia Plumbing & Heating met and exceeded my expectations because everything went smoother than expected.”
“I think they did the inspection just fine.”
“We have been with them for years and they have always been really good over and over. They do quality work and the work they have done is never falling apart.”
“They fixed a capacitor on the AC. The pricing was above average, but since I was overseas it all worked out very well.”
“Papalia Plumbing & Heating met and exceeded my expectations because the two different divisions, plumbing, and AC came at the same time. I do not think that normally happens so they do not get to interact often. The AC guy did not have something but the plumber had it in his van and he let him have it. I witnessed them help each out and that helped me. That was good.”
“They were very expensive.”
“Customer service was very good. The email reminders and anticipated arrival time as well as info re who was coming were all helpful.”
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“They are fast, reliable, and do good work.”
“They are fast, reliable, and do good work.”
“We definitely enjoyed working with them.”
“We definitely enjoyed working with them.”
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“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”
“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”
“Very happy with them. They're dependable, local, reliable, pleasant, and knowledgeable.”
“Very happy with them. They're dependable, local, reliable, pleasant, and knowledgeable.”
“We have used Papalia Home Services for years. They are very good.”
“We have used Papalia Home Services for years. They are very good.”
“We didn't have a salesperson, they just dispatched someone out.”
“We didn't have a salesperson, they just dispatched someone out.”
“I had a great experience. I plan to continue working with Papalia Home Services in the foreseen future. They did great.”
“I had a great experience. I plan to continue working with Papalia Home Services in the foreseen future. They did great.”
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“I was very happy and they have the best quality.”
“I was very happy and they have the best quality.”
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“They were very reasonable.”
“They were very reasonable.”
“They had fairly high prices but the workmanship was good.”
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“Papalia Plumbing installed all of the plumbing and plumbing fixtures in our home when it was first constructed in 1993. They have continued to serve us well to the present day. We have an annual plumbing inspection performed yearly and just this summer installed a new heating/ac unit.”
“Urgent issue of leak. First time customer, efficiently and pleasantly accomplished.”
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“Overall great experience. First guy that came out did not run the ac line properly. But once we called another person came out and rectified the situation. Thanks!”
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“Technician was very knowledgeable, personable and helpful.”
“We have been a customer of Papalia Plumbing & Heating for as long as we have owned our home — over 18 years. They answer their phone, come when they say they will; take care with your home; do the job quickly, quietly and efficiently; and clean up after their work. We would (and have) recommend them to neighbors.”
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“We have always been happy with their services and they are reliable.”
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“Very professional and very friendly. On time, worked diligently. They installed an electric heat pump system and worked with me to define the best location, train me on how to use it and worked hard to develop the best route for hoses and placement for the system. I would use them again anytime. ”
“Mark was excellent really knew what was to be done and explained everything. Also the price up front with no hidden extras.”
“Papalia was knowledgeable and gave us a well defined proposal. The system has worked to expectations. Some of the details of the work could have been neater, and I had to clean up debris afterward.”
“I called Papalia after researching the manufacturer website for a ductless mini-split system. The system is complex and I needed help diagnosing a leak. Four previous HVAC companies had been unable to address or fix the problem. Papalia had a technician, Keith with the expertise and experience to properly diagnose and fix the problem.”
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“Great service technician was very knowledgeable and professional.”
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