Papalia Home Services
3rd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Papalia Home Services has received 4.7 out of 5 stars based on 133 customer surveys.
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3rd year as a Best Pick Call
"For years, the plumbers and certified HVAC technicians at Papalia Home Services have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope—from drain cleaning to HVAC installation and repair."

Jim Papalia | Founder
Company Information
Services Offered
Papalia Home Services offers residential and light commercial HVAC services, including installation and replacement of gas furnaces, boilers, central air conditioning systems, heat pumps, ductless mini splits, humidifiers, and generators. Technicians are available seven days a week. The company also provides indoor air quality solutions, plumbing services, maintenance plans, and flexible financing.
Warranty
Papalia provides a two-year labor warranty on materials and workmanship and includes one year of preventative maintenance with new HVAC installations. Equipment is registered with the manufacturer so that customers receive limited warranty terms.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

Compiled Score:

Papalia Home Services has received 4.7 out of 5 stars based on 133 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
03/29/2018

“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”

Review by
03/29/2018

“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”

Review by
03/29/2018

“Very happy with them. They're dependable, local, reliable, pleasant, and knowledgeable.”

Review by
03/29/2018

“Very happy with them. They're dependable, local, reliable, pleasant, and knowledgeable.”

Review by
03/29/2018

“They are fast, reliable, and do good work.”

Review by
03/29/2018

“They are fast, reliable, and do good work.”

Review by
03/29/2018

“We definitely enjoyed working with them.”

Review by
03/29/2018

“We definitely enjoyed working with them.”

Review by
03/29/2018

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03/29/2018

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Review by
03/27/2018

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03/27/2018

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03/27/2018

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03/27/2018

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03/27/2018

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03/27/2018

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Review by
03/27/2018

“They were very reasonable.”

Review by
03/27/2018

“They were very reasonable.”

Review by
03/27/2018

“We have used Papalia Home Services for years. They are very good.”

Review by
03/27/2018

“We have used Papalia Home Services for years. They are very good.”

Review by
03/27/2018

“We didn't have a salesperson, they just dispatched someone out.”

Review by
03/27/2018

“We didn't have a salesperson, they just dispatched someone out.”

Review by
03/27/2018

“They had fairly high prices but the workmanship was good.”

Review by
03/27/2018

“I was very happy and they have the best quality.”

Review by
03/27/2018

“I was very happy and they have the best quality.”

Review by
03/27/2018

“I had a great experience. I plan to continue working with Papalia Home Services in the foreseen future. They did great.”

Review by
03/27/2018

“I had a great experience. I plan to continue working with Papalia Home Services in the foreseen future. They did great.”

Review by
09/13/2016

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Review by
09/08/2016

“Papalia Plumbing installed all of the plumbing and plumbing fixtures in our home when it was first constructed in 1993. They have continued to serve us well to the present day. We have an annual plumbing inspection performed yearly and just this summer installed a new heating/ac unit.”

Review by
09/07/2016

“Urgent issue of leak. First time customer, efficiently and pleasantly accomplished.”

Review by
09/06/2016

“Overall great experience. First guy that came out did not run the ac line properly. But once we called another person came out and rectified the situation. Thanks!”

Review by
09/06/2016

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09/06/2016

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09/06/2016

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09/06/2016

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09/06/2016

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Review by
09/05/2016

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Review by
09/03/2016

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Review by
09/03/2016

“Technician was very knowledgeable, personable and helpful.”

Review by
09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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Review by
09/02/2016

“We have always been happy with their services and they are reliable.”

Review by
09/02/2016

“We have been a customer of Papalia Plumbing & Heating for as long as we have owned our home — over 18 years. They answer their phone, come when they say they will; take care with your home; do the job quickly, quietly and efficiently; and clean up after their work. We would (and have) recommend them to neighbors.”

Review by
08/31/2016

“I called Papalia after researching the manufacturer website for a ductless mini-split system. The system is complex and I needed help diagnosing a leak. Four previous HVAC companies had been unable to address or fix the problem. Papalia had a technician, Keith with the expertise and experience to properly diagnose and fix the problem.”

Review by
08/31/2016

“Very professional and very friendly. On time, worked diligently. They installed an electric heat pump system and worked with me to define the best location, train me on how to use it and worked hard to develop the best route for hoses and placement for the system. I would use them again anytime. ”

Review by
08/31/2016

“Mark was excellent really knew what was to be done and explained everything. Also the price up front with no hidden extras.”

Review by
08/31/2016

“Papalia was knowledgeable and gave us a well defined proposal. The system has worked to expectations. Some of the details of the work could have been neater, and I had to clean up debris afterward.”

Review by
08/31/2016

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08/31/2016

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08/31/2016

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08/31/2016

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08/30/2016

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08/29/2016

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08/28/2016

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08/28/2016

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08/28/2016

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Review by
08/28/2016

“Installed A/C in old house, did very clean job. When called a year later for adjustments came in and redid some of the work (changed position of air intake) at no additional fee. Very prompt and courteous.”

Review by
08/28/2016

“Technician determined that A/C had no Freon gas. When I asked another A/C company they determined that the system was in good working condition.”

Review by
08/28/2016

“Great service technician was very knowledgeable and professional.”

Review by
08/28/2016

“My recent experience with Papalia was to repair my A/C system. This was the second time in the two years since Papalia installed the system that it required repair work. When the first maintenance professional came out, he refilled the system with coolant, told me the work they did was no longer under warranty, and charged me a significant amount of money for the refill. The house didn't cool at all and when I called him to tell him, he told me I had a big house with high ceilings and it could take a couple of days. That's the bad news. A few days later, when the house still hadn't cooled, I called again and asked to speak with a supervisor. He came within a day or two with another technician, diagnosed the problem as a leak, told me the work was still under warranty, refunded my money for the coolant, got the system working again and is making the necessary repairs so we don't have this problem every year. I was initially quite upset that a $3,000 installation failed twice in two years and I was told the work would not be covered, but extremely pleased with the professionalism, courtesy and capability of the supervisor and second technician who came out to take care of the problem. They have restored my faith in Papalia.”

Review by
08/26/2016

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Review by
08/26/2016

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Review by
08/25/2016

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Review by
08/25/2016

“Great friendly serviceman!”

Review by
08/25/2016

“A perfect experience - would recommend to anyone.”

Review by
08/25/2016

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08/25/2016

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08/25/2016

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08/25/2016

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08/25/2016

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08/25/2016

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08/25/2016

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08/25/2016

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08/25/2016

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08/25/2016

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08/25/2016

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Review by
08/25/2016

“They came out to look at my A/C that was not blowing cold air. Did not even open up the unit and said they thought it was not getting enough power. I spent $300 for them to replace this power supply piece (not sure of the exact name of piece). Then we turned the A/C on and there were sparks and then the unit blew out completely did not even turn on. I got a second opinion from another company who was much more knowledgeable who couldn't determine whether replacing ‘power supply piece’ was the right fix because there were wires that had been burnt up at some point. All in all I spent almost $400 and nothing was fixed, they barely looked at the unit or really diagnosed the problem. The second company at least looked inside the house and inside the unit to fully diagnose a potential problem.”

Review by
08/25/2016

“Having bought a new survey conditioner, I should not have had to pay 200 dollars to get a drain line blown to let the condensate flow again. This took less than a minute. The air conditioner installation should have fixed this. The plumber fixed a bunch of maintenance things, but should have fixed the toilet tank flush valves for free.”

Review by
08/25/2016

“I've been using Papalia Plumbing & Heating for about 4 years and highly recommend them. It is easy to reach them and book service appointments, they come when they say they will and their employees are efficient, courteous and clean up thoroughly as part of the job.”

Review by
08/25/2016

“I previously worked with a different company and switched to Papalia in hopes of a better experience. They were great, reasonably priced, and assisted with another issue while here that didn't cost a ton extra. I couldn't be happier with their service.  ”

Review by
08/25/2016

“Overall, ‘OK’, but a couple of times they said something was fixed, but it was not, and they had to come back. Also, when we had our spring check for A/C, guys left attic open and a bat got into the house, which required exterminator.”

Review by
08/25/2016

“They replaced the hot water tank which was under warranty and then replaced a valve with an upgrade. Good work.”

Review by
08/25/2016

“One time, but the pricing was out of sight and not linked to the value.”

Review by
08/25/2016

“They were prompt and did the job in reasonable time. There were a couple of problems but they solved them in reasonable time.”

Review by
08/25/2016

“Papalia responded immediately to our problem. They had the entire system replaced in 2 days from the initial visit. We will be using them to replace our heating system soon.”

Review by
08/25/2016

“The HVAC technician was very thorough in his initial assessment of the problem and subsequent installation of equipment. He was very cordial and neat. It was obvious he had a great deal of experience.  ”

Review by
03/02/2016

“They came for HVAC work and they fixed it. They were able to get to us on a timely basis and fix the problem. One of our A/Cs stopped working, and they replaced a component that had failed. I’d grade them as an A on the quality of work.”

Review by
03/02/2016

“I can usually get an appointment within a day or two. I like that they show all the pricing ahead of time. The guys who come are usually pretty nice. They've done plumbing and HVAC work. They get an A from me.”

Review by
03/02/2016

“I used them twice. They were on time, they’re clean, and I trust them. They did a new HVAC system and a separate wall unit. I was referred by friends. I would rate them as an A.”

Review by
03/02/2016

“They showed up on time, and he explained everything that needed to be done. They did plumbing and HVAC for me. Initially, I saw them across the street. They get an A from me.”

Review by
03/02/2016

“It was good. They showed up on time and did quality work. They did plumbing for me as well as HVAC. I’d give them an A grade.”

Review by
03/02/2016

“We used them for our furnace. They were prompt and they fixed our issue. The service person was very knowledgeable. I’d give them an A.”

Review by
03/02/2016

“Our experience was terrible. It was worst-case scenario, like they ruined our heating system.”

Review by
03/02/2016

“They came out after hours. They certainly charged me for it, but they did come out after hours. I like that when I called, they explained everything to me very well and they did find a driver on the road who was somewhere nearby. They did come out and replace the part. They had it on the truck, which I thought was great. I did think it was pretty expensive, but I did think they solved the issue. They did air conditioner work. I chose them because my neighbor had a good experience with them. He had recommended them to me when I asked him. I called them, and they responded. It cost me like over $600 to get something fixed, which I thought was really high. Service-wise, they showed and they did the work—that was all fine. In fact, it was better than average. I’d give them an A.”

Review by
03/02/2016

“I have used them a lot. I spent over $12,000 with them last year. I think they’re a little overpriced. I’ve had them over for the same problems repeatedly. The problem seems to be resolved now but they know me by first name at this point. I know everybody in the office and I don’t really want to deal with anyone else because I do have a contract with them and they’re kind of right next door. I don’t want to deal with a singular person or a fly-by-night kind of thing. I do feel like I’ve been charged a lot of money for things. Maybe I’m not aware of how much things cost. I’ve had a furnace replaced and the central air conditioning replaced. The plumbing they've done were 2 toilets that were leaking and I don’t remember the total cost of that but their explanation of why they were leaking was kind of strange. They kind of blamed the toilet and the last time they came for my faucet, they just came in and changed the batteries and because I was a regular customer, that was good. I’d give them a B.”

Review by
03/02/2016

“I had a great experience. It was fantastic. I really liked the guy who came out to help. I thought that he was very helpful in everything that he was doing in terms of our flooded basement and our water heater. He gave us advice on who to get to help clean up the basement and even how to get through the insurance process, because we didn’t know any of that. He went above and beyond for us. They've done a whole bunch of things for me, but in this one case, they replaced the water heater for me. They've done plumbing and air conditioning work for me too, when we’ve had problems with our air conditioner and our heater. They've been out, and they've done a great job. They find the most economical way of tackling it also. I’d give them an A.”

Review by
03/02/2016

“They rushed me in making a decision so it was relatively positive. I didn’t like that they put me under pressure to make a decision. They did something to the air conditioning. It needed a compressor fixed or something. Actually, my neighbor recommended them and they were local. I had heard about them in the neighborhood. I’d give them a B. The other issue was that they were sure of the information they gave me on an issue in the basement but it turned out that it was inaccurate so I never really got that resolved, so I’d say B. There were a couple of issues. They did a good job and they were prompt. They responded quickly but there were a few issues.”

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