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I have used the company for many years. Overall, I am very satisfied with their service.","Genevieve F.",{"testimonial_id":132,"contractor_id":11,"category_id":34,"city_id":34,"rating":78,"review_text":133,"reviewer_name":19,"reviewer_city":34,"reviewer_state":16,"review_date":99,"verified":85,"pop_word_score":126,"featured_review":126,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35258","They're an excellent company. They're very thorough with their work.",{"testimonial_id":135,"contractor_id":11,"category_id":34,"city_id":34,"rating":136,"review_text":137,"reviewer_name":138,"reviewer_city":34,"reviewer_state":16,"review_date":139,"verified":85,"pop_word_score":140,"featured_review":85,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35259",2,"I believe in the work done and he gentleman who comes out to retest but your customer service is not good. I cant get a call back to set up appointments. Very disappointing.","Alison H.","2021-09-01T00:00:00.000Z",-50,{"testimonial_id":142,"contractor_id":11,"category_id":34,"city_id":34,"rating":78,"review_text":143,"reviewer_name":144,"reviewer_city":34,"reviewer_state":16,"review_date":145,"verified":85,"pop_word_score":126,"featured_review":85,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35260","Excellent service from start to finish.","David S.","2021-08-30T00:00:00.000Z",{"testimonial_id":147,"contractor_id":11,"category_id":34,"city_id":34,"rating":78,"review_text":148,"reviewer_name":149,"reviewer_city":34,"reviewer_state":16,"review_date":145,"verified":85,"pop_word_score":126,"featured_review":85,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35261","Great work and well completed","Peter B.",{"testimonial_id":151,"contractor_id":11,"category_id":34,"city_id":34,"rating":78,"review_text":152,"reviewer_name":153,"reviewer_city":34,"reviewer_state":16,"review_date":145,"verified":85,"pop_word_score":85,"featured_review":85,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35262","Very satisfied working with AquaGuard. We needed to make a repair as part of selling our home. They were very quick to respond and very responsive overall.","Ross A.",{"testimonial_id":155,"contractor_id":11,"category_id":34,"city_id":34,"rating":78,"review_text":156,"reviewer_name":157,"reviewer_city":34,"reviewer_state":16,"review_date":145,"verified":85,"pop_word_score":85,"featured_review":85,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35263","The team was very efficient and professional.\nThe project was completed on time.","Patricia C.",{"testimonial_id":159,"contractor_id":11,"category_id":34,"city_id":34,"rating":78,"review_text":19,"reviewer_name":160,"reviewer_city":34,"reviewer_state":16,"review_date":145,"verified":85,"pop_word_score":85,"featured_review":85,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35430","Farrah 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They did not arrive on the time, they said they would.","Webb J.",{"testimonial_id":1862,"contractor_id":11,"category_id":34,"city_id":34,"rating":78,"review_text":1863,"reviewer_name":1864,"reviewer_city":883,"reviewer_state":16,"review_date":1848,"verified":85,"pop_word_score":126,"featured_review":126,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35386","They did an excellent job in repairing the crack in my solid foundation wall.  I have had no further leaks.","Linda T.",{"testimonial_id":1866,"contractor_id":11,"category_id":34,"city_id":34,"rating":78,"review_text":1867,"reviewer_name":19,"reviewer_city":529,"reviewer_state":16,"review_date":1848,"verified":85,"pop_word_score":85,"featured_review":85,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35387","I would highly recommend them.",{"testimonial_id":1869,"contractor_id":11,"category_id":34,"city_id":34,"rating":136,"review_text":1870,"reviewer_name":1871,"reviewer_city":8,"reviewer_state":16,"review_date":1872,"verified":85,"pop_word_score":140,"featured_review":85,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35388","I would not recommend Aquaguard.  We had two separate projects done, both of which were not completed successfully.  Our piering was aborted for technical reasons on one corner of the house.  Our project manager was not even aware of this from the crew.  Our gutters were placed in an unsightly location outside a large picture window.  After many phone calls and time this was corrected.  However we have major leaking at 3 of our downspouts which is causing large pools of water to form beside our foundation walls that arguably are creating a worse problem than when we began.  We have been unsuccessful in getting someone to come out and resolve this and the representative was scheduled to meet with us today and didn't show up.  I had taken off work to be there.  We are very dissatisfied with the apparent lack of respect for the customer after the check for the work was paid.","Stechison M.","2019-07-26T00:00:00.000Z",{"testimonial_id":1874,"contractor_id":11,"category_id":34,"city_id":34,"rating":78,"review_text":1875,"reviewer_name":1876,"reviewer_city":888,"reviewer_state":16,"review_date":1872,"verified":85,"pop_word_score":85,"featured_review":85,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35389","The job was performed just as described by the project manager or better!","Del J.",{"testimonial_id":1878,"contractor_id":11,"category_id":34,"city_id":34,"rating":78,"review_text":1879,"reviewer_name":1880,"reviewer_city":660,"reviewer_state":16,"review_date":1872,"verified":85,"pop_word_score":85,"featured_review":85,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35390","Absolutely!","Hansen 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I felt stuck with it since we had already financed. We basically paid $7500+ for 2 I beams, 6 jacks, and two workers for 6 hours. The floor did not get even close to level. When they were cranking one of the floor jacks the floor joist broke which I had to replace.  Since none of the rest of the joists were level I replaced those too.  when I pulled up the old joists to actually get the floor level, the jacks fell over and I beam fell to the ground.  they were not secured down with bolts or anything else to the footers. I have pictures of all of this... so if my house started leaning these jacks and the I beam could have just fell over with the house.  I am not sure why holes were not drilled and bolts put in to ground the jacks to the footers to actually secure the structure of the house. If I had seen that they were not attached to the footers I would have said something, but they were working at the house while I was not home for a few hours.  I guess most people don't ever realize because they don't try to fix the work that was done.  I wish I had never called AquaGuard because I had to redo all the work anyway.","Hoskinson B.",{"testimonial_id":1967,"contractor_id":11,"category_id":34,"city_id":34,"rating":126,"review_text":1968,"reviewer_name":1969,"reviewer_city":1970,"reviewer_state":16,"review_date":1923,"verified":85,"pop_word_score":1535,"featured_review":85,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35392","Part of their work (encapsulation)\nwas very good but the other part was sloppy (foundation repair) and incomplete. I repeatedly asked them to come out to fix it and they never did.  I told them I was in a time crunch because we were painting the cement basement walls to move in furniture but they never came.  They are expensive but slow or nonexistent in getting work done. 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I don't have time to do the survey but I have already recommended them to someone.","McIntosh",{"testimonial_id":1995,"contractor_id":11,"category_id":34,"city_id":34,"rating":78,"review_text":1996,"reviewer_name":1997,"reviewer_city":949,"reviewer_state":16,"review_date":1998,"verified":85,"pop_word_score":126,"featured_review":126,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35395","I am very likely to recommend AquaGuard Foundation Solutions to a friend. 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They did really good work. The only thing that I wasn't pleased with is that they didn't remoter around the steps and for the price of the job, you would think that they would have completed that as part of the process.",{"testimonial_id":2223,"contractor_id":11,"category_id":34,"city_id":34,"rating":88,"review_text":2224,"reviewer_name":2225,"reviewer_city":806,"reviewer_state":16,"review_date":2218,"verified":85,"pop_word_score":91,"featured_review":85,"response":34,"response_date":34,"response_by":34,"city":34,"state":34},"35413","They have performed repairs twice and they still have not gotten it right. 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However, there were some serious problems that I had to go through, and I don’t think it got the kind of support and recognition that it needed. Overall, I’m not pleased. The major problem was the scheduling. I had no issue with the individuals that came out to do the work, and they were pleasant and professional. They came when they said they were going to come. I don’t want this to reflect on the people that came out to do the work, but I was disappointed that I was not given greater consideration for scheduling people to come out to deal with my problem. Especially because I told them my house was on the market. I don’t think I got that kind of consideration. I know they have a process, and they try to accommodate people that are on the market, and I don’t think I got that consideration. I also had explained to them clearly that I have a sister in hospice in Alabama. I told them I have had it on the calendar for a very long time to go relieve my niece, who is her caregiver. It was the last week of June, and I said I really needed this work done for those reasons. I told them I needed to get to Alabama at a certain time because I have a commitment. But then, I couldn’t get anyone out to do the work. I couldn’t leave the house with it raining and water going everywhere, so I had to find someone to go to Alabama instead of me. I had to spend hundreds of more dollars to arrange that, and it was all because I couldn’t get someone from the company to come out to do the work. I was so frustrated. I finally got a hold of a manager named Al. He promised me that he would look into it, and he did. That is why it is hard to give a rating for this statement. He did respond, and he got someone out on a Saturday. I think it was July 7th. However, there was another issue that cost me money during this process. I didn’t mention it to them early on, because taking care of my sister was my priority at that time, but I missed my high school reunion that I had paid for and planned on being there for. Had they responded to my need to be there for my sister, I would have also been able to be at the reunion. Al did send someone out, and they did an extensive repair, and that was fine. That was Saturday. However, on Saturday night I went downstairs to take pictures of the wall before they came out to repair the wall, and I realized there was water in the floor in the bathroom adjacent to where they had done the work. I assumed they disconnected the dishwasher, and maybe it was water in that hose. The worker and I had put the hose back into place. I cleaned it up, but when I went down Sunday before church, there was water there again. I knew it wasn’t the hose then. I called the foreman again, and told him that there was water there again, and that I think when they were jackhammering it loosened a seal somewhere in the bathroom. He said he would try to get someone out no later than Wednesday. I was okay with that, but then Wednesday came and nobody came out. Meanwhile, on Sunday a week ago, I got a call at 2:00 a.m. that my daughter was taken to the emergency room in Alabama. I was dealing with all of that, and I didn’t know if I had to leave town, and the foreman said he would have someone out no later than Wednesday. Nobody came. Nobody called. Then, a week later I called in. The water had been cut off in the bathroom by the man doing the walls, so there was no more leak. The foreman apologized to me when I called, and he said he had been out of town with a family emergency. He said they would get someone ou soon. Meanwhile, I had a problem where the alarm on the sump pump system went off at 4:45 a.m. They sent someone out, and he looked at the alarm system, and he couldn’t figure out why it went off. I asked about the leak in the bathroom, and he said he would also be able to get that done at the same time. However, when the lady called to confirm the appointment, and I asked about the leak issue, she didn’t know anything about it. When the foreman called to make sure that lady had called to confirm the appointment, I asked him about the leak also. He said they could get it done at the same time. Then, when the man got here to do the work, he had no idea he was supposed to look at the leak, and he told me he has no expertise in that area. I am frustrated. The latest man that came out did try to look, but I had asked the foreman if I should turn the water back on, and he told me no. He said they would do that when they came. The man turned the water on, and we didn’t see any leaks at that point. I don’t know what the issue was, but I do know there was no leak before this work was done. The day the work was finished, the leak started. I just have to wait and see if it comes back. Some people have responded during this process, but the timeframe isn’t at all what I expected. I did my research, and I looked at their reviews, and they do come highly recommended. I have to say, though, my experience isn’t representative of what I have read about as their basic experience. 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