[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"resolve-electricians/boston/heritage-home-service":3,"legacy-company-electricians-boston-heritage-home-service":9,"service-area-1196-boston":5320},{"type":4,"category":5,"city":6,"company":7,"cityName":8},"company","electricians","boston","heritage-home-service","Boston",{"contractor":10,"categories":38,"cities":77,"testimonials":81,"sd_testimonials":5290,"testimonial_count":50,"info":5291,"rating":5295,"quote":5296,"additional_info":5297,"faqs":5315,"context":5319},{"contractor_id":11,"display_name":12,"url_name":7,"company_logo":13,"street_address":14,"address_locality":15,"address_region":16,"postal_code":17,"phone":18,"phone_organic":19,"phone_ppc":20,"email":21,"has_email":22,"legal_entity_name":23,"work_hours":24,"google_reviews_enabled":22,"google_place_id":25,"short_desc":26,"long_desc":27,"ext_desc":28,"review_summary":29,"best_pick_text":30,"hero_image":19,"hero_image_2x":19,"hero_image_3x":19,"has_liability":22,"workers_compensation":31,"signing_date":32,"meta_title":33,"meta_description":34,"canonical_url":35,"live_ppc_phone":36,"seo_meta":37},1196,"Heritage Home Service","assets/companylogo/1196/34f83196-90a2-4db9-ae2a-b7db0ca77238.jpg","2550 Main Street","Tewksbury","MA","01876","617-612-6614","","888-503-5631","onlineservice@justcallheritage.com, webleads@bestpickreports.com",true,"Heritage Plumbing, Heating, Cooling and Electrical","{\"Mo\":\"6:00 am - 12:00 am\",\"Tu\":\"6:00 am - 12:00 am\",\"We\":\"6:00 am - 12:00 am\",\"Th\":\"6:00 am - 12:00 am\",\"Fr\":\"6:00 am - 12:00 am\",\"Sa\":\"6:00 am - 12:00 am\",\"Su\":\"6:00 am - 12:00 am\",\"IsPopulated\":true}","ChIJAQDQ_7hR4okRYVtebKQrbXw","Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'\u003C/p>Heritage Home Service installs, maintains, and repairs plumbing fixtures and water heaters for residential customers.","\u003Cp>To help ensure your health and that of our field technicians, we will take the following precautionary measures before and during our visit:\r\n\u003C/p>","\u003Cp>\u003Cstrong>Contact-Free Service Call\u003C/strong>\u003Cbr />\r\nWe will implement a \"Contact-Free\" service whenever possible. This simply means we will not have face to face contact. We will still book the call as normal and we interact via phone. During our 30 min call ahead, we will set the agenda for the call and answer any questions you may have. We will ask if there is an alternative method to access your equipment (ex.Bulkhead, back door, garage, etc.).We will determine the best method of communication for you (email, text, phone call) and we will communicate with you during the service, providing you options (when applicable) via this method. Once the call is completed, we will email your invoice. This invoice will include a link for the option to pay online. If you must pay via check, we will work together to determine where to leave your check.\u003C/p>\r\n\u003Cp>If a Contact-Free Service Call is not possible, we continue to follow the following process:\r\n\u003C/p>\r\n\u003Cp>\u003Cstrong>Limited Contact Service Call\u003C/strong>\u003Cbr />\r\nWe will kindly refrain from shaking your hand. We will do our best to maintain a distance of at least 6 feet, as per the CDC recommendation. We will put on new rubber gloves and clean shoe covers for each home we visit and throw them away when we are done We will not hand out business cards. We will wipe the surface of our tablet with a disinfecting wipe before asking you to sign for work to be done.  Alternatively, the technician can send an email to you while still on-site, with a description of the work to be done and the total amount due.  You can send a reply email from your phone giving approval for the work. We will wipe off your thermostat and or any other surface we touch. We will clean our hands before and after every visit. If you have any special requests, please don't hesitate to communicate with our Customer Service team ahead of your scheduled service. \u003C/p>","A selection of  homeowner reviews:","11th year as a Best Pick","V","2015-04-28T00:00:00.000Z","Heritage Home Service - Electricians Reviews in Boston | Best Pick Reports","Heritage Home Service is a top-rated electrician in Boston recommended by Best Pick Reports. All Best Pick companies are backed by our guarantee, so call today!","/electricians/boston/heritage-home-service",null,"\u003Clink rel=\"canonical\" href=\"https://www.bestpickreports.com/electricians/boston/heritage-plumbing-heating-cooling-and-electric\" />",[39,58,67],{"category_id":40,"display_name":41,"url_name":42,"friendly_name":41,"services_offered":43,"services_not_offered":36,"specializations":36,"minimum_job":36,"warranty":44,"license_number":45,"awards_certifications":36,"organizations":36,"company_history":46,"distinctions":36,"employee_information":47,"product_information":36,"additional_information":48,"areas_served":36,"short_desc":26,"best_pick_text":30,"review_summary":29,"phone":18,"phone_organic":36,"phone_ppc":20,"live_ppc_phone":36,"avg_rating":49,"review_count":50,"total_5_stars":51,"total_4_stars":52,"total_3_stars":53,"total_2_stars":54,"total_1_stars":55,"fsr_owners_managers":36,"fsr_products_services":36,"fsr_insurance":36,"fsr_warranties":36,"fsr_company_history":36,"fsr_awards_memberships":36,"availability":36,"fee_structure":56,"financing_available":57,"free_estimates":22,"satisfaction_guarantee":36},11,"Plumbers","plumbers","\u003Cul>\u003Cli>Plumbing Repair, Installation, and Replacement\u003C/li>\u003Cli>Drain Cleaning Services\u003C/li>\u003Cli>Sewer Line Repair and Replacement\u003C/li>\u003Cli>Water Heater Repair, Installation, and Replacement\u003C/li>\u003Cli>Bathroom Plumbing Services\u003C/li>\u003Cli>Preventive Plumbing Maintenance\u003C/li>\u003C/ul>","\u003Cul>\u003Cli>1-year warranty on service and installation\u003C/li>\u003C/ul>","4198","The second-generation, family-owned-and-operated company was founded in 1986.","\u003Cul>\u003Cli>Wear Uniforms\u003C/li>\u003C/ul>","Heritage Home Service sells and services many brands, including KOHLER and Generac.",4.9,4517,4226,172,23,15,81,"\u003Cul>\u003Cli>A dispatch fee of $89 is charged if no work is performed\u003C/li>\u003C/ul>",false,{"category_id":59,"display_name":60,"url_name":5,"friendly_name":60,"services_offered":61,"services_not_offered":62,"specializations":36,"minimum_job":36,"warranty":44,"license_number":63,"awards_certifications":36,"organizations":36,"company_history":46,"distinctions":36,"employee_information":47,"product_information":36,"additional_information":48,"areas_served":36,"short_desc":64,"best_pick_text":30,"review_summary":29,"phone":65,"phone_organic":36,"phone_ppc":66,"live_ppc_phone":36,"avg_rating":49,"review_count":50,"total_5_stars":51,"total_4_stars":52,"total_3_stars":53,"total_2_stars":54,"total_1_stars":55,"fsr_owners_managers":36,"fsr_products_services":36,"fsr_insurance":36,"fsr_warranties":36,"fsr_company_history":36,"fsr_awards_memberships":36,"availability":36,"fee_structure":56,"financing_available":57,"free_estimates":22,"satisfaction_guarantee":36},19,"Electricians","\u003Cul>\u003Cli>Electrical Repair Services\u003C/li>\u003Cli>Service Panel Upgrades\u003C/li>\u003Cli>Generator Installation\u003C/li>\u003Cli>Electrical Installation Services\u003C/li>\u003Cli>Electrical Maintenance\u003C/li>\u003Cli>Switch Installation\u003C/li>\u003C/ul>","The company does not service or install solar or geothermal systems.","1?0?0?1?3?9","Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'\u003C/p>Heritage Home Service performs the installation, maintenance, and repair of electrical equipment for residential customers.","617-658-1813","617-533-0658",{"category_id":68,"display_name":69,"url_name":70,"friendly_name":69,"services_offered":71,"services_not_offered":72,"specializations":36,"minimum_job":36,"warranty":73,"license_number":36,"awards_certifications":36,"organizations":36,"company_history":46,"distinctions":36,"employee_information":47,"product_information":36,"additional_information":48,"areas_served":36,"short_desc":74,"best_pick_text":30,"review_summary":29,"phone":75,"phone_organic":36,"phone_ppc":76,"live_ppc_phone":36,"avg_rating":49,"review_count":50,"total_5_stars":51,"total_4_stars":52,"total_3_stars":53,"total_2_stars":54,"total_1_stars":55,"fsr_owners_managers":36,"fsr_products_services":36,"fsr_insurance":36,"fsr_warranties":36,"fsr_company_history":36,"fsr_awards_memberships":36,"availability":36,"fee_structure":56,"financing_available":57,"free_estimates":22,"satisfaction_guarantee":36},26,"Air Conditioning & Heating","air-conditioning-and-heating","\u003Cul>\u003Cli>Boilers\u003C/li>\u003Cli>Air Duct Cleaning\u003C/li>\u003Cli>Ductless Mini-Split Installation\u003C/li>\u003Cli>Furnace Repair, Installation, and Replacement\u003C/li>\u003Cli>HVAC System Repair, Installation, and Replacement\u003C/li>\u003Cli>Maintenance Programs\u003C/li>\u003Cli>Zoning Systems\u003C/li>\u003C/ul>","The company does not clean air ducts or service or install solar or geothermal systems.","\u003Cul>\u003Cli>1-year workmanship and installation warranty\u003C/li>\u003Cli>5-year and 10-year parts and labor warranties\u003C/li>\u003Cli>5-year warranty on heat exchangers and compressors\u003C/li>\u003C/ul>","Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'\u003C/p>Heritage Home Service maintains, repairs, and installs furnaces, boilers, central air conditioning systems, and ductless air conditioning systems.","617-274-0705","617-420-0713",[78],{"city_id":79,"display_name":8,"url_name":6,"state_code":16,"state_name":80},13,"Massachusetts",[82,90,97,101,104,108,111,114,118,122,125,131,138,144,147,153,158,162,167,173,177,180,184,188,192,195,198,201,204,208,211,214,218,220,223,228,233,237,240,244,250,255,259,264,269,273,278,284,288,290,293,297,299,303,307,312,315,318,321,324,329,333,338,342,346,351,355,358,361,364,367,370,373,377,380,383,385,388,392,394,397,400,404,409,413,418,424,429,433,438,443,447,452,457,461,466,468,472,476,480,483,486,489,491,494,498,500,503,505,508,511,515,517,520,523,526,529,532,535,538,541,545,548,551,554,557,559,562,564,566,568,571,574,578,581,584,587,590,593,596,599,601,604,608,611,613,617,621,626,631,635,639,644,647,652,656,660,663,667,672,676,679,682,688,692,697,701,704,706,709,712,716,719,723,726,729,731,734,737,739,742,745,748,751,754,757,761,764,766,769,771,773,775,777,780,783,787,790,794,799,802,806,810,814,818,822,824,827,829,831,835,837,841,843,847,849,852,855,858,862,864,867,869,871,874,876,879,882,885,888,891,894,896,898,901,904,907,910,913,915,917,920,923,926,928,931,933,936,938,941,944,948,953,957,960,964,968,972,974,977,981,985,989,995,998,1001,1004,1008,1011,1013,1016,1019,1023,1027,1029,1032,1035,1039,1042,1045,1048,1051,1054,1057,1060,1062,1064,1068,1072,1078,1082,1086,1090,1093,1096,1101,1104,1107,1110,1112,1114,1116,1119,1122,1124,1126,1129,1133,1136,1139,1141,1143,1145,1147,1150,1153,1155,1158,1160,1163,1166,1169,1171,1174,1176,1179,1182,1184,1186,1188,1192,1195,1198,1201,1203,1207,1211,1214,1217,1219,1222,1224,1226,1230,1235,1239,1243,1246,1249,1252,1255,1258,1260,1263,1266,1269,1272,1275,1278,1280,1283,1286,1289,1291,1293,1297,1299,1302,1304,1306,1309,1311,1314,1317,1319,1322,1325,1328,1331,1334,1336,1340,1342,1345,1348,1350,1353,1356,1359,1361,1364,1367,1370,1372,1374,1377,1380,1383,1386,1389,1391,1395,1399,1404,1407,1411,1414,1417,1420,1423,1426,1430,1435,1439,1443,1447,1451,1455,1459,1463,1467,1470,1474,1478,1483,1487,1489,1492,1495,1497,1500,1502,1504,1506,1509,1511,1513,1515,1519,1522,1525,1527,1530,1533,1536,1539,1542,1546,1548,1551,1554,1557,1560,1563,1566,1568,1571,1574,1577,1579,1581,1583,1585,1588,1591,1594,1597,1600,1602,1605,1608,1611,1613,1615,1618,1621,1624,1626,1629,1632,1634,1636,1639,1642,1645,1648,1650,1653,1655,1657,1660,1663,1666,1669,1671,1673,1675,1678,1681,1684,1688,1693,1696,1701,1704,1706,1709,1712,1714,1717,1719,1722,1725,1729,1733,1738,1741,1746,1750,1754,1757,1760,1763,1765,1768,1770,1772,1774,1776,1778,1781,1783,1786,1789,1791,1794,1796,1800,1805,1810,1814,1819,1824,1827,1832,1836,1839,1843,1847,1851,1855,1858,1860,1864,1867,1869,1872,1875,1878,1880,1883,1886,1888,1891,1894,1897,1900,1902,1905,1908,1911,1914,1916,1919,1922,1924,1927,1929,1932,1935,1937,1939,1942,1945,1948,1951,1953,1957,1961,1965,1969,1973,1975,1979,1983,1985,1988,1993,1997,2002,2006,2009,2012,2015,2018,2021,2024,2027,2029,2031,2033,2035,2037,2040,2042,2046,2051,2055,2058,2062,2065,2067,2070,2073,2075,2078,2081,2084,2088,2092,2095,2098,2102,2106,2110,2114,2119,2122,2125,2129,2133,2135,2137,2140,2142,2144,2147,2149,2152,2154,2156,2160,2162,2165,2168,2171,2174,2176,2178,2181,2183,2186,2188,2190,2194,2197,2200,2202,2204,2206,2209,2212,2215,2217,2220,2224,2228,2232,2235,2238,2240,2242,2244,2249,2254,2258,2262,2266,2269,2272,2274,2277,2280,2282,2284,2287,2289,2292,2295,2298,2301,2303,2306,2308,2311,2314,2316,2319,2322,2325,2328,2331,2334,2337,2339,2342,2345,2348,2351,2356,2359,2362,2365,2368,2371,2374,2376,2378,2381,2383,2386,2389,2391,2394,2397,2399,2402,2405,2409,2412,2414,2416,2419,2422,2424,2427,2429,2432,2435,2437,2439,2441,2444,2447,2450,2453,2455,2458,2461,2464,2466,2468,2471,2474,2476,2478,2480,2482,2485,2487,2490,2493,2496,2499,2503,2505,2507,2510,2512,2514,2516,2518,2520,2523,2526,2529,2531,2533,2535,2537,2539,2541,2544,2547,2549,2552,2555,2557,2559,2562,2564,2568,2570,2573,2576,2579,2581,2584,2587,2590,2593,2596,2599,2601,2604,2606,2609,2612,2614,2617,2619,2622,2625,2628,2631,2634,2637,2640,2643,2646,2648,2651,2654,2657,2660,2663,2666,2669,2673,2677,2680,2684,2688,2692,2696,2699,2703,2707,2711,2715,2719,2724,2728,2731,2735,2740,2744,2748,2752,2755,2759,2763,2767,2771,2774,2777,2781,2786,2789,2791,2793,2796,2800,2802,2805,2808,2810,2812,2814,2816,2819,2822,2824,2827,2829,2831,2834,2837,2839,2842,2846,2849,2852,2855,2858,2862,2866,2869,2871,2874,2877,2879,2883,2887,2889,2893,2895,2899,2903,2907,2911,2915,2919,2923,2927,2931,2934,2937,2940,2942,2944,2946,2948,2950,2952,2955,2958,2961,2963,2965,2967,2969,2972,2974,2976,2979,2981,2983,2985,2987,2989,2991,2994,2997,3000,3002,3005,3007,3009,3012,3015,3019,3022,3025,3028,3033,3035,3038,3042,3047,3049,3052,3055,3059,3063,3065,3067,3070,3073,3075,3078,3080,3083,3086,3089,3091,3095,3099,3101,3105,3109,3113,3115,3117,3120,3122,3125,3128,3130,3132,3136,3139,3141,3143,3145,3147,3149,3151,3153,3156,3158,3161,3163,3165,3168,3170,3172,3175,3177,3180,3182,3184,3186,3189,3193,3197,3200,3205,3210,3214,3218,3222,3226,3230,3234,3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S.","Merrimack","NH","2021-07-17T00:00:00.000Z",0,{"testimonial_id":91,"contractor_id":11,"category_id":36,"city_id":36,"rating":92,"review_text":19,"reviewer_name":93,"reviewer_city":94,"reviewer_state":16,"review_date":95,"verified":89,"pop_word_score":96,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15615",2,"Ilana M.","Methuen","2021-07-15T00:00:00.000Z",-50,{"testimonial_id":98,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":99,"reviewer_city":100,"reviewer_state":87,"review_date":95,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15616","Henry W.","Derry",{"testimonial_id":102,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":19,"reviewer_city":103,"reviewer_state":16,"review_date":95,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15617","Dunstable",{"testimonial_id":105,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":106,"reviewer_city":107,"reviewer_state":87,"review_date":95,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15618","Renee F.","North Hampton",{"testimonial_id":109,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":110,"reviewer_city":86,"reviewer_state":87,"review_date":95,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15619","Patricia B.",{"testimonial_id":112,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":19,"reviewer_city":113,"reviewer_state":16,"review_date":95,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15620","Wilmington",{"testimonial_id":115,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":116,"reviewer_city":117,"reviewer_state":87,"review_date":95,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15621","Judy N.","Rochester",{"testimonial_id":119,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":120,"reviewer_city":121,"reviewer_state":87,"review_date":95,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15622","Scott L.","Danville",{"testimonial_id":123,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":124,"reviewer_city":94,"reviewer_state":16,"review_date":95,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15623","Samantha H.",{"testimonial_id":126,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":127,"reviewer_name":128,"reviewer_city":129,"reviewer_state":87,"review_date":95,"verified":89,"pop_word_score":130,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15223","Excellent, fast, fast service at a fair price","John C.","Litchfield",-39,{"testimonial_id":132,"contractor_id":11,"category_id":36,"city_id":36,"rating":133,"review_text":134,"reviewer_name":135,"reviewer_city":136,"reviewer_state":87,"review_date":95,"verified":89,"pop_word_score":137,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"335157",1,"Well pump went out…quoted $6500 to fix…came out the next day and had no clue how to do it.  Told me to call Skillings who came out and fixed it immediately for $1100.  And Heritage charged me $189 for coming out twice…once to try to rip me off and then again to tell me they don’t know how to rip me off.  I want my $189 back and I will tell everyone I know not to use Heritage","Joe B.","Amherst",-125,{"testimonial_id":139,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":140,"reviewer_name":141,"reviewer_city":113,"reviewer_state":16,"review_date":142,"verified":89,"pop_word_score":143,"featured_review":133,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15224","First, I'd like to say \"Thanks, Guys!\" to Joe, Kevin and Josh who made me a very satisfied customer of Heritage.  That's an incredible accomplishment on their part.....as I am not easily impressed and I'm a stickler for excellence in product, installers and customer service.\nSo, secondly I'd like to say \"Thanks again, Guys!\"  All three of you deserve kudos for a job well done....exceeding my high expectations!!\nJoe, Kevin and Josh....give yourselves the \"pat on the back\" that I would have given you upon leaving my home...if it were not for Covid.\nYou guys were awesome!","Steven P.","2021-06-08T00:00:00.000Z",6,{"testimonial_id":145,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":19,"reviewer_city":100,"reviewer_state":87,"review_date":146,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15624","2021-06-04T00:00:00.000Z",{"testimonial_id":148,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":149,"reviewer_name":150,"reviewer_city":151,"reviewer_state":87,"review_date":152,"verified":89,"pop_word_score":133,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15225","We are very happy that we contracted with Heritage....","Kathleen L.","Franklin","2021-06-03T00:00:00.000Z",{"testimonial_id":154,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":155,"reviewer_city":156,"reviewer_state":87,"review_date":157,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15625","Annmarie S.","Hampton","2021-06-02T00:00:00.000Z",{"testimonial_id":159,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":160,"reviewer_city":156,"reviewer_state":87,"review_date":161,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15626","Bob 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My girlfriend and fellow quilters are making many Erma my friend puts special insulating material inside made me 5  sending a gift card at \nJo Ann Fabrics and they are washable \nCall needs only one will keep in touch love the faucets and I am appreciative \nStay safe be careful second wave coming watch head of virus program said in fall with flu season.\nA woman suggested a world wide only at members of United Nations preparation for next virus to come in not too long","Melisse S.","Acton",{"testimonial_id":1405,"contractor_id":11,"category_id":36,"city_id":36,"rating":164,"review_text":1406,"reviewer_name":19,"reviewer_city":422,"reviewer_state":87,"review_date":1271,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15299","We had to have the plumber back to re-repair his work.",{"testimonial_id":1408,"contractor_id":11,"category_id":36,"city_id":36,"rating":169,"review_text":1409,"reviewer_name":1410,"reviewer_city":428,"reviewer_state":87,"review_date":1271,"verified":89,"pop_word_score":172,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15300","I thought the bill was high, for what they had to do.","Gary T.",{"testimonial_id":1412,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":1413,"reviewer_name":19,"reviewer_city":254,"reviewer_state":16,"review_date":1271,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15301","Complete and neat/clean job.  Everything was explained.  Arrival was on time.  COVID precautions were exercised.  Employee was very considerate and personable.",{"testimonial_id":1415,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":1416,"reviewer_name":19,"reviewer_city":544,"reviewer_state":16,"review_date":1271,"verified":89,"pop_word_score":952,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15302","This is my third time using Heritage and all the workers have been very professional and diligent. They are experts in their field and let you know the final cost before starting their work. They are a little bit pricey but it is worth it knowing the job will be done correctly and efficiently. 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We would definitely recommending Heritage Plumbing, Heating, Cooling, and Electric to a friend.",{"testimonial_id":1421,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":1422,"reviewer_name":19,"reviewer_city":156,"reviewer_state":87,"review_date":1271,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15304","Dependable effiecient proffesional",{"testimonial_id":1424,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":1425,"reviewer_name":19,"reviewer_city":165,"reviewer_state":87,"review_date":1271,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15305","Heritage honored their work, happy with David Ayotte",{"testimonial_id":1427,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":1428,"reviewer_name":1429,"reviewer_city":151,"reviewer_state":87,"review_date":1271,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15306","Always professional","Jack B.",{"testimonial_id":1431,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":1432,"reviewer_name":1433,"reviewer_city":254,"reviewer_state":16,"review_date":1434,"verified":89,"pop_word_score":133,"featured_review":133,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15307","Everytime I've used Heritage for either plumbing or electrical work, they've done top-notch work.","Kathleen F.","2020-06-29T00:00:00.000Z",{"testimonial_id":1436,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":1437,"reviewer_name":1438,"reviewer_city":165,"reviewer_state":87,"review_date":1434,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15308","I have been with Heritage for many years and I have never been disappointed with their work or anyone that came here.  It is easy to get an appointment.  Everyone is very pleasant and those who come to do work are on time, or if they can't they or someone else will call to tell you when to expect them.  It is a very efficiently run company.","Karen S.",{"testimonial_id":1440,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":1441,"reviewer_name":1442,"reviewer_city":407,"reviewer_state":16,"review_date":1434,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15309","Very thorough and mindful of observing COVID-rules. Explained our options in detail w/o pushing for more business. We had to wait some time for an opening but it was worth it. 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They have ALWAYS done VERY GOOD work.","Elizabeth B.",{"testimonial_id":1456,"contractor_id":11,"category_id":36,"city_id":36,"rating":164,"review_text":1457,"reviewer_name":1458,"reviewer_city":456,"reviewer_state":87,"review_date":1434,"verified":89,"pop_word_score":249,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15313","Pricing","Ronald S.",{"testimonial_id":1460,"contractor_id":11,"category_id":36,"city_id":36,"rating":92,"review_text":1461,"reviewer_name":1462,"reviewer_city":121,"reviewer_state":87,"review_date":1434,"verified":89,"pop_word_score":643,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15314","I submitted the following message to Heritage on the evening of June 22, 2020 and have yet to receive a reply.  \"Chris arrived this morning at eight-thirty to service my central air system.  I had spent some time clearing the way for him to access the system located in my attic, but he told me that he would be unable to climb up and asked me if anyone else had ever gone into the attic (all other technicians have gone into the attic.)  He apparently did not have the correct size ladder which would allow him to gain access.  He did go outside and work on the condenser and I did receive an email with the results.  I am concerned about the system in the attic since it was not serviced last year and I know that the filter has now not been replaced for two years.  Chris reassured me that everything looked fine, but he failed to even access the system in the attic.  I do not want something to go wrong as a result of this lack of action on his part and consequently I would be liable for the cost of repairs.  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Then they said the best thing to do was to replace the entire unit for “just a couple of thousand more,“ hoping she would bite. I shook my head in disgust when she told me. 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I asked to install an offset ring but the plumber said it was too difficult to replace the ex isting cast iron ring that has a 10\" offset from the wall.","Christopher S.","2020-06-22T00:00:00.000Z",{"testimonial_id":1811,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":1812,"reviewer_city":620,"reviewer_state":87,"review_date":1813,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"16027","Marilynn E.","2020-06-06T00:00:00.000Z",{"testimonial_id":1815,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":1816,"reviewer_city":1817,"reviewer_state":87,"review_date":1818,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"16028","John S.","Seabrook","2020-06-05T00:00:00.000Z",{"testimonial_id":1820,"contractor_id":11,"category_id":36,"city_id":36,"rating":169,"review_text":1821,"reviewer_name":1822,"reviewer_city":86,"reviewer_state":87,"review_date":1823,"verified":89,"pop_word_score":263,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15332","I had a issue on heating system and i called them. 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Would recommend him and Heritage","Ken Y.",{"testimonial_id":2678,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2679,"reviewer_name":317,"reviewer_city":296,"reviewer_state":16,"review_date":2355,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15375","Have used them several times and found their service to be very good.",{"testimonial_id":2681,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2682,"reviewer_name":2683,"reviewer_city":197,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":133,"featured_review":133,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15376","I find all the technicians very courteous, helpful and believe I can trust them when making recommendations.","Walter Z.",{"testimonial_id":2685,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2686,"reviewer_name":19,"reviewer_city":2687,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":133,"featured_review":133,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15377","Extremely professional and helpful.  Andy showed up when he said he would and took care of everything very quickly.","Atkinson",{"testimonial_id":2689,"contractor_id":11,"category_id":36,"city_id":36,"rating":92,"review_text":2690,"reviewer_name":2691,"reviewer_city":15,"reviewer_state":16,"review_date":2355,"verified":89,"pop_word_score":643,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15378","They drastically overcharged me on a simple hot heater installation that even one of the owners agreed that they did!  I have brought my situation to the Attorney General's Office.","Christine B.",{"testimonial_id":2693,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2694,"reviewer_name":2695,"reviewer_city":248,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":133,"featured_review":133,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15379","Fast, reliable and always very professional work. Why would I use anyone else?","Gary L.",{"testimonial_id":2697,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2698,"reviewer_name":629,"reviewer_city":391,"reviewer_state":16,"review_date":2355,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15380","They do good work and in a timely fashion.  I had quotes of waiting 6-8 weeks to do the job they came that week and came back for the town inspection",{"testimonial_id":2700,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2701,"reviewer_name":2702,"reviewer_city":207,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":423,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15381","Heritage has always done excellent work, and on this visit, they protected themselves and us, completed the work very professionally and I liked the discounts that were offered.","Rich B.",{"testimonial_id":2704,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2705,"reviewer_name":2706,"reviewer_city":175,"reviewer_state":16,"review_date":2355,"verified":89,"pop_word_score":133,"featured_review":133,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15382","I already have recommended Heritage Plumbing to a friend and she was very pleased with the service.","Gerald L.",{"testimonial_id":2708,"contractor_id":11,"category_id":36,"city_id":36,"rating":133,"review_text":2709,"reviewer_name":2710,"reviewer_city":282,"reviewer_state":16,"review_date":2355,"verified":89,"pop_word_score":1100,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15383","I've had work done with Heritage before and was very happy with it however, I'm not sure I'll go through them again. I feel as though they tried to take advantage of my lack of knowledge. The project manager was very pushy when it came time to sign the quote (which was three times higher than any other quote I got) and became annoyed with me when I was apprehensive to sign it.","Stacy T.",{"testimonial_id":2712,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2713,"reviewer_name":2714,"reviewer_city":197,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15384","They have been taking care of my heating and plumbing for over 20 years and I have never been unhappy with their work.","Kerry B.",{"testimonial_id":2716,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2717,"reviewer_name":2718,"reviewer_city":94,"reviewer_state":16,"review_date":2355,"verified":89,"pop_word_score":133,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15385","Excellent job, both plumbers were polite and informant.","Frank R.",{"testimonial_id":2720,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2721,"reviewer_name":2722,"reviewer_city":2723,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":133,"featured_review":133,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15386","The service was great, the tech was very knowledgeable and helpful.","Jesus R.","Milton",{"testimonial_id":2725,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2726,"reviewer_name":19,"reviewer_city":2727,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":133,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15387","Heritage are the best one to call for any plumbing needs.","Pinardville",{"testimonial_id":2729,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2730,"reviewer_name":695,"reviewer_city":696,"reviewer_state":16,"review_date":2355,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15388","Good work. On time!",{"testimonial_id":2732,"contractor_id":11,"category_id":36,"city_id":36,"rating":164,"review_text":2733,"reviewer_name":2734,"reviewer_city":271,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":133,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15389","Courteous and professional team","Charles F.",{"testimonial_id":2736,"contractor_id":11,"category_id":36,"city_id":36,"rating":133,"review_text":2737,"reviewer_name":2738,"reviewer_city":183,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":2739,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15390","Hired you for two issues. The first was to unclog a basement sink on the 21st. The plumber discovered an unforeseen issue therefore we decided to remove the sink and cap the lines. He claimed that there was no one around that could help him remove the old sink. When I asked if they could come back when they had additional bodies I was told it would cost me the visit. He then recommended I call someone else to have it removed. I let that go...\nSecond, I had scheduled boiler maintenance for this Friday yet I got a call from Bob yesterday morning saying he's on his way. I had to juggle around a few meetings but able to accommodate. The boiler is in good shape but he didn't hesitate to tell me about all the issues he saw in the basement from plumbing to electrical to HVAC. He was prepared to quote out a plethora of items that would have cost me thousands of dollars. He also performed maintenance on the 4 year-old water heater that the plumber from the week before forgot to do. While going through the list of recommendations he mentioned a few times that he's not selling me and that he used to be a property manager. I hired him for boiler maintenance - not a full blown out inspection with a laundry list of 'not-so-critical' things he feels should be taken care of. What really drove me to write this comment is what he did with the rusty water he drained from the boiler. Instead of walking out to the street to dump it like I do and other service guys have done in the past he simply dumped it onto my back lawn. I take great care in my lawn and spend much time fertilizing, mowing, trimming, removing weeds, etc. Now I have a patch of grass that has been killed by the drainage that needs attention. For someone claiming to have been a property manager I'm surprised to see such neglect and disrespect to my property.","Chris T.",-149,{"testimonial_id":2741,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2742,"reviewer_name":2743,"reviewer_city":287,"reviewer_state":16,"review_date":2355,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15391","In and out very quickly  Like a good Bank Robbery  just kidding !","Judy D.",{"testimonial_id":2745,"contractor_id":11,"category_id":36,"city_id":36,"rating":169,"review_text":2746,"reviewer_name":2747,"reviewer_city":165,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":172,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15392","Well, my wife called the company about 2/3 after the job was done.  We wanted an explanation of the bill And the amount.  As of this rating the approximately 7-10 days we HAVE NOT heard from ANYONE.  So, I’m going to give them the benefit for the moment they are busy. But, when a paying customer wants a call back to discuss a bill someone should have called back in 24 hours.  This rating will be updated soon.  Maybe with more information of the experience of this business dealing.","John G.",{"testimonial_id":2749,"contractor_id":11,"category_id":36,"city_id":36,"rating":164,"review_text":2750,"reviewer_name":2751,"reviewer_city":376,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":137,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15393","I feel that the discounted price of $299.00 (Approximately $150 per hour) is to expensive. I don't think I would pay $200 per hour at Heritage's regular pricing to service/clean a furnace. Tech arrived at 10:30am finished 12:30pm","Charles G.",{"testimonial_id":2753,"contractor_id":11,"category_id":36,"city_id":36,"rating":164,"review_text":2754,"reviewer_name":1956,"reviewer_city":121,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":96,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15394","Quality staff in all ways, but It appears the facility inflates prices for basic repairs, example a cartridge repair to a shower, but it is called restructuring of faucet that made it over 300.00 dollars. I had my furnace cleaned for over 700.00 dollars based on price structuring.",{"testimonial_id":2756,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2757,"reviewer_name":2758,"reviewer_city":792,"reviewer_state":16,"review_date":2355,"verified":89,"pop_word_score":92,"featured_review":133,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15395","They came on time and it was during the covid-19 crisis. They came prepared masked and gloved, thankfully we had a bulkhead entrance to allow for minimal contact","Rob A.",{"testimonial_id":2760,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2761,"reviewer_name":2762,"reviewer_city":197,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15396","The men that came to my house to replace my furnace were respectful, very helpful and efficient. They loaned me necessary equipment to stay warm until my new furnace could be installed. They explained what and why everything needed to be done. They were professional in every way and I highly recommend Heritage .","Pamela O.",{"testimonial_id":2764,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2765,"reviewer_name":2766,"reviewer_city":792,"reviewer_state":16,"review_date":2355,"verified":89,"pop_word_score":133,"featured_review":133,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15397","Had an electrical inspection done and was very pleased with how the inspection was done, and how the results were presented to me, very satisfied .","Martha R.",{"testimonial_id":2768,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2769,"reviewer_name":2770,"reviewer_city":607,"reviewer_state":16,"review_date":2355,"verified":89,"pop_word_score":92,"featured_review":133,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15398","Excellent service!  Staff (phone & repairman) were so helpful and courteous.  Much appreciated!","Norma L.",{"testimonial_id":2772,"contractor_id":11,"category_id":36,"city_id":36,"rating":164,"review_text":2773,"reviewer_name":2747,"reviewer_city":1817,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15399","I never recommend anyone.",{"testimonial_id":2775,"contractor_id":11,"category_id":36,"city_id":36,"rating":164,"review_text":2776,"reviewer_name":19,"reviewer_city":1339,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":133,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15400","I would recommend if I'm asked. It's not likely I'll be asked. My friends and I don't talk about this.",{"testimonial_id":2778,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2779,"reviewer_name":2780,"reviewer_city":1031,"reviewer_state":87,"review_date":2355,"verified":89,"pop_word_score":249,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15401","Good service and quality - but very expensive.","Debra K.",{"testimonial_id":2782,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2783,"reviewer_name":2784,"reviewer_city":165,"reviewer_state":87,"review_date":2785,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15402","very satisfied with work that was done replacing electrical panel","Diane L.","2020-04-27T00:00:00.000Z",{"testimonial_id":2787,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":2788,"reviewer_name":19,"reviewer_city":156,"reviewer_state":87,"review_date":2785,"verified":89,"pop_word_score":133,"featured_review":133,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"15403","Excellent service. But people do have older heating systems. And if it is not broken do not replace it. Especially with all this chaotic ness going on/me",{"testimonial_id":2790,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":812,"reviewer_city":733,"reviewer_state":87,"review_date":2785,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"16269",{"testimonial_id":2792,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":19,"reviewer_city":428,"reviewer_state":87,"review_date":2785,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"16270",{"testimonial_id":2794,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":1450,"reviewer_city":165,"reviewer_state":87,"review_date":2795,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"16271","2020-04-26T00:00:00.000Z",{"testimonial_id":2797,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":2798,"reviewer_city":2799,"reviewer_state":87,"review_date":2795,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"16272","Christine 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W.",{"testimonial_id":2828,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":19,"reviewer_city":165,"reviewer_state":87,"review_date":2795,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"16284",{"testimonial_id":2830,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":295,"reviewer_city":971,"reviewer_state":87,"review_date":2795,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"16285",{"testimonial_id":2832,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":2833,"reviewer_city":86,"reviewer_state":87,"review_date":2795,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"16286","Jon L.",{"testimonial_id":2835,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":2836,"reviewer_city":165,"reviewer_state":87,"review_date":2795,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"16287","Rachel C.",{"testimonial_id":2838,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":19,"reviewer_city":207,"reviewer_state":87,"review_date":2795,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"16288",{"testimonial_id":2840,"contractor_id":11,"category_id":36,"city_id":36,"rating":84,"review_text":19,"reviewer_name":2841,"reviewer_city":183,"reviewer_state":87,"review_date":2795,"verified":89,"pop_word_score":89,"featured_review":89,"response":36,"response_date":36,"response_by":36,"city":36,"state":36},"16289","Donald 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My most recent experience was scary due to the fact that the technician announced that he smelled \"electrical\" when he opened the door to the basement.  He also sent me an invoice for a $5,000 water heater which I had not ordered.  Finally, I had put my feral cat in the breezeway during a vet visit and he was able to escape into the basement due to a hole in the floor which a technician had made under a carpet when he was working on a heater and never told me about.  Annual servicing of both my furnace and my central air has been satisfactory.   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He arrived a little after 4pm to do a basic toilet replacement. I was charged $891 for this service. Since then I have checked with six other plumbers, all of whom said this is a highly inflated price. The plumber was at the house for less than 2 hours, and this was a basic toilet installation. I called on Monday to ask to speak with someone about the charge. I feel we were taken advantage of since it was a Friday evening and this company knew we would not want to wait until Monday since there is only one bathroom in the house. I had to call three times before I could get a manager to call me back. He said their prices are \"book prices,\" but he would take a look at the invoice to see if there was anything he could do about adjusting the price, and he would call back. It has been over two weeks and he has not called back, and I have made another call to the office but no reply. How could I possibly recommend a company who charged 2X the average rate for a basic plumbing service? 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