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A Symmons trim kit was installed, but it is not the correct tub spout as the diverter is on the wall as expected, but also on the spout which does nothing.  \nI did respond to the initial survey they sent, not quite as harshly as this but no one ever reached out.\nPerhaps I should have done a Google review.","Sandy M.","2021-08-31T00:00:00.000Z",{"testimonial_id":728,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":729,"reviewer_name":730,"reviewer_city":113,"reviewer_state":16,"review_date":731,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60518","Pleasant, competent technicians that always go the extra mile.","Linda 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We can count on Cranney!","Jodi S.",{"testimonial_id":780,"contractor_id":11,"category_id":37,"city_id":37,"rating":110,"review_text":781,"reviewer_name":782,"reviewer_city":783,"reviewer_state":16,"review_date":757,"verified":89,"pop_word_score":120,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60520","Twice now they have booked appointments and confirm the appointments the day before then midday on the date of the appointment they cancel.  No respect for the customer’s time","Art 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system",{"testimonial_id":828,"contractor_id":11,"category_id":37,"city_id":37,"rating":129,"review_text":829,"reviewer_name":19,"reviewer_city":94,"reviewer_state":16,"review_date":798,"verified":89,"pop_word_score":830,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60522","I could not be more dissatisfied and disappointed with my experiences with Cranney.  The most positive thing I can say about them is that whenever I called, I was able to reach someone and get an appointment fairly quickly, however, any appointment I ever had resulted in my spending money for a problem that was never even identified let alone solved.  I only contacted Cranney because the prior owners had used them for the installation of their central A/C and boiler.   Cranney likely came at least 2 times in the summer of 2019 when the central A/C wasn't working.   I was charged each and every time they came, usually $150-$200 each time, and they were never able to give me a firm answer on what the issue was with the A/C let alone fix it.    My system did not work properly until this summer when I was able to find a qualified HVAC tech who determined that the issue was a faulty part within the system that needed to be replaced AND was still under the original owner warranty.  The part cost me nothing since it was under warranty but had it not been, it still would have cost roughly about the same as what I had paid to Cranney for the times they came and charged me for doing basically nothing.  The HVAC tech who did the work this summer also suspected that the issues the A/C was having were compounded by the fact that too much refrigerant had been added, which was done one of the times Cranney had come out.  So basically an HVAC tech who did not install the system, Cranney did, was able to identify the issue in one visit.  I don't recall exactly how many times Cranney came but I believe it was 2 or 3.   \n\nThe A/C issue had not yet been resolved this summer when I also had an issue with my boiler back in May.  Since it was still colder weather and it was installed and supposedly under warranty with Cranney, I contacted them.  They were able to send someone out same day, however, the only thing the person that came did was take the cover off the boiler and let me know he saw a mouse inside.  He had absolutely no idea what to do or how to handle the situation and basically just sat there for a good 10 minutes until I asked what we were going to do from here.  He said he would have to go and talk to his manager, which I assume he did, came back in and told me there was nothing that could be done until the rodent \"issue\" had been resolved.  As far as I understood from him, there was only a single mouse in there and there was definitely no rodent issue within my home.   He then proceeded to tell me I owed him for the visit, which I think was approximately $100.  He also gave me a quote for what would need to be done once the \"issue\" had been resolved and that was several thousand dollars.  That was a quote for a diagnostic only not to actually fix whatever the problem was.   I was able to have another HVAC company, separate from the one who would later repair my A/C, come out the following day, took no issue with the potential rodent in the system and did a diagnostic for about $100.  I ended up replacing the entire boiler.  From what I remember, the diagnostic quote Cranney gave me was about half of what the entire new boiler installation cost me.   \n\nSo not once, but twice, I had basically the same experience with your company where they were either unable or unwilling to determine what the problem was with either my heating or cooling systems and charged me for that, which was nothing, each and every time.  Not to mention the fact that I have proof of what the actual issue was in both these instances.  Other HVAC companies were able to diagnose and fix the problems separately, something Cranney could not seem to do in either case.   I have no problem with paying for work completed but Cranney essentially did nothing, except add too much refrigerant to my A/C system several years ago, each time they came and I was charged each and every time.  If I were to add up how much I have paid Cranney over the past 3 years, I believe it would be well over $500 and they never once resolved the issue that I was having.  All they ever did was give me quotes for more diagnostic work that would have to be done at an additional cost.  Incredibly angry by the experiences I had with them thinking of all the time and money that was wasted.",-214,{"testimonial_id":832,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":833,"reviewer_name":834,"reviewer_city":172,"reviewer_state":16,"review_date":798,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60523","I already have.","Russell A.",{"testimonial_id":836,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":837,"reviewer_name":838,"reviewer_city":455,"reviewer_state":16,"review_date":798,"verified":89,"pop_word_score":227,"featured_review":129,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60524","Great service, timely arrival, and the service was done to the best of my expectations.","Mark N.",{"testimonial_id":840,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":841,"reviewer_name":842,"reviewer_city":843,"reviewer_state":16,"review_date":798,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60525","They are very responsive and the work is always well done.","Gregory B.","Weston",{"testimonial_id":845,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":846,"reviewer_name":19,"reviewer_city":172,"reviewer_state":16,"review_date":798,"verified":89,"pop_word_score":129,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60526","They were prompt and courteous.",{"testimonial_id":848,"contractor_id":11,"category_id":37,"city_id":37,"rating":129,"review_text":849,"reviewer_name":850,"reviewer_city":146,"reviewer_state":16,"review_date":851,"verified":89,"pop_word_score":473,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60527","I would never recommend the Cranney Home Service Plan. They were supposed to service my 2 yr old Navien Furnace which was working fine prior to their visit. Within 4 hrs of their arrival a decompression valve gave way and water poured into my basement. The Cranney supervisor insisted that any malfunction of the furnace within hours of their service visit was purely coincidental. Homeworks Energy, the company that originally installed the furnace, came out to fix the furnace and showed me several areas where the Cranney technicians had NOT serviced the furnace appropriately and caused the pressure to build and release resulting in flooding my basement.","Colleen C.","2021-08-15T00:00:00.000Z",{"testimonial_id":853,"contractor_id":11,"category_id":37,"city_id":37,"rating":110,"review_text":854,"reviewer_name":19,"reviewer_city":128,"reviewer_state":16,"review_date":851,"verified":89,"pop_word_score":115,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60528","They're good if you can afford them + finally get them to show 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They are great human beings.",{"testimonial_id":1666,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":19,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1550,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60629",{"testimonial_id":1668,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":19,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60630","2018-03-27T00:00:00.000Z",{"testimonial_id":1671,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":1672,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60631","The only thing I would say is that one of my units is not working right now. They put me off for two weeks because they said it was too cold. I have not been able to use the room with the broken heater.",{"testimonial_id":1674,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":19,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60632",{"testimonial_id":1676,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":1677,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":129,"featured_review":129,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60633","It was a nightmare before they got here, and when they did get here, they explained everything and they were very clean and they did a great job!",{"testimonial_id":1679,"contractor_id":11,"category_id":37,"city_id":37,"rating":92,"review_text":1680,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":266,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60634","There was a huge window that they gave us. I thought it was an extremely high price for the work that they did.",{"testimonial_id":1682,"contractor_id":11,"category_id":37,"city_id":37,"rating":92,"review_text":1683,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":95,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60635","Overall it has been good, but their prices are higher than anyone else in the area for the same type of work. They are dependable though, which is worth something. I think their prices are too high compared to everyone else.",{"testimonial_id":1685,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":19,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60636",{"testimonial_id":1687,"contractor_id":11,"category_id":37,"city_id":37,"rating":92,"review_text":19,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60637",{"testimonial_id":1689,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":1690,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":110,"featured_review":129,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60638","They are really honest. You can see everything that is in the contract, in the job. They are on time and they leave it clean and are perfect with times. The job is perfect, no questions asked. Anything you discuss with them, you see in your home. I cannot say anything negative. I want to say thank you to Scott and the salesman and everyone from customer service to accounting to the electrician, the plumber and assistant plumber. I am really happy with the energy efficient heating system in my house. They had perfect customer service. They called me back and were excellent. They are good with time, and if you call with a problem, they will come out on the same day. I have never seen another company this good.",{"testimonial_id":1692,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":1693,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"60639","They did a very good job. They answer their phone calls, which I like.",{"testimonial_id":1695,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":19,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"339369",{"testimonial_id":1697,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":1698,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"339370","Very helpful, very insightful.",{"testimonial_id":1700,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":1701,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"339371","I think Cranney Home Services is very responsible, and I will continue to use the company.",{"testimonial_id":1703,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":1704,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":129,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"339372","I was extremely satisfied with everything.",{"testimonial_id":1706,"contractor_id":11,"category_id":37,"city_id":37,"rating":85,"review_text":1707,"reviewer_name":19,"reviewer_city":37,"reviewer_state":37,"review_date":1669,"verified":89,"pop_word_score":89,"featured_review":89,"response":37,"response_date":37,"response_by":37,"city":37,"state":37},"339373","They were not the lowest bid that I got.",[],{"phone":18,"email":21,"website":37,"short_desc":26,"long_desc":19,"ext_desc":19,"best_pick_text":28,"services_offered":44,"services_not_offered":19,"specializations":19,"minimum_job":19,"warranty":45,"license_number":61,"awards_certifications":19,"organizations":19,"company_history":47,"distinctions":48,"employee_information":19,"product_information":19,"additional_information":19,"quote":1710,"quote_name":1711,"quote_title":19},"\"Cranney Home Services is your trusted one-stop shop for keeping your home running smoothly. With over 40 years of experience, our skilled technicians handle heating, cooling, plumbing, electrical, and drain needs with reliable, lasting solutions to keep your home comfortable, safe, and worry-free year-round. One call truly does it all.\"","The Cranney Team",{"total_testimonial_count":50,"avg_score":49,"testimonial_count_5_star":51,"testimonial_count_4_star":52,"testimonial_count_3_star":53,"testimonial_count_2_star":54,"testimonial_count_1_star":55},{"name":1711,"title":37,"text":1710},[1715,1718,1721,1725],{"name":1716,"title":1717,"text":44,"order":89},"services_offered","Services Offered",{"name":1719,"title":1720,"text":45,"order":92},"warranty","Warranty",{"name":1722,"title":1723,"text":47,"order":1724},"company_history","Company History",7,{"name":1726,"title":1727,"text":48,"order":1728},"distinctions","Distinctions",8,[1730],{"question":1731,"answer":1732},"What services does Cranney Home Services offer?","Cranney Home Services offers residential electrical services, installing, upgrading, and repairing lighting fixtures, fans, outlets, switches, circuits, panels, appliances, smart home technology, surge protection, whole-home generators, EV chargers, and landscape lighting. 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will always be a little expensive compared to others when it comes to Cranney, but the benefits you get going with this company and their technicians they send out, is you will always get quick and reliable service when you need it, going straightforward with nothing unexpected. Also they will follow up with any service that they provide if there are future problems, So there is a piece of mind that comes with the service you are paying for. I think that is the best value you get.\n\nThis time around, I got follow up from an electrical inspection, where a few issues that I have noticed, I used the opportunity during the inspection to have them looked at and repaired. Multiple nagging issues taken care of in one sweep - and very quickly over the period of one week. Technician Zach Gibbons handled both the inspection and troubleshooting, and the repairs between two appointments a week apart, and scheduling was extremely flexible, great options for busy individuals trying to keep up their household with peace of mind.","en",{"text":2342,"languageCode":2343},{"displayName":2346,"uri":2347,"photoUri":2348},"Ronald Thompson","https://www.google.com/maps/contrib/103365336587000910202/reviews","https://lh3.googleusercontent.com/a-/ALV-UjXgTuoFokNXvGYbowURNUTRdCa2OsSCXOBEIZg-Gfoh65PiRB4I=s128-c0x00000000-cc-rp-mo-ba2","a month ago","2026-03-06T19:57:52.196862773Z",{"name":2352,"rating":85,"text":2353,"originalText":2355,"authorAttribution":2356,"relativePublishTimeDescription":2360,"publishTime":2361},"places/ChIJZ5ZuveUT44kR103Bt5zxnLU/reviews/Ci9DQUlRQUNvZENodHljRjlvT2pWT1JEZHVjWFpQVEZsc1R6aFNabGhsYUhWTGRuYxAB",{"text":2354,"languageCode":2343},"Santiago fixed my drain very quickly and efficiently and was very thorough in testing it with follow up to make sure it worked properly. I hadn’t been able to use my drain for two days because of a back up. Thanks to his work it now works great. Great job!",{"text":2354,"languageCode":2343},{"displayName":2357,"uri":2358,"photoUri":2359},"Dawn Duncan","https://www.google.com/maps/contrib/116666739247996122118/reviews","https://lh3.googleusercontent.com/a-/ALV-UjUx5R--wiEd6arijPE9RyBgMS357Ayx1nb871ljbTO-FNX2ACPA=s128-c0x00000000-cc-rp-mo","2 months ago","2026-02-11T00:42:27.559306027Z",{"name":2363,"rating":85,"text":2364,"originalText":2366,"authorAttribution":2367,"relativePublishTimeDescription":2349,"publishTime":2371},"places/ChIJZ5ZuveUT44kR103Bt5zxnLU/reviews/Ci9DQUlRQUNvZENodHljRjlvT2xRd2JYbG9YMmRCVjJOSWJGUnVMV2hZVUcxMFlrRRAB",{"text":2365,"languageCode":2343},"Jonathan Vanbuskirk was a little late, but understandable given the major snowstorm we had a week ago. He was polite, knowledgeable, quick, and clean. I appreciated that he donned shoe covers. The work he did looks outstanding, far better than what was there before. He carefully explained what he'd done, and made suggestions that could improve our water quality. I would definitely recommend him and call him back for any future work in our home.",{"text":2365,"languageCode":2343},{"displayName":2368,"uri":2369,"photoUri":2370},"S M (Scootergal)","https://www.google.com/maps/contrib/107103044300154439959/reviews","https://lh3.googleusercontent.com/a/ACg8ocIFhcv6HJrVW289m0D-3YYrhjzrg0cVpNyAjFCUPbXmEOlGmQ=s128-c0x00000000-cc-rp-mo-ba3","2026-03-03T18:07:21.461636738Z",{"name":2373,"rating":85,"text":2374,"originalText":2376,"authorAttribution":2377,"relativePublishTimeDescription":2349,"publishTime":2381},"places/ChIJZ5ZuveUT44kR103Bt5zxnLU/reviews/Ci9DQUlRQUNvZENodHljRjlvT2kxUk5URXhVQzF3UVRGSWJ6Qm1OMDlMVmtVM2JXYxAB",{"text":2375,"languageCode":2343},"Every member of this company that we have had at our home to do electrical and plumbing (large jobs) have been top notch!  Always on time, extremely polite, unbelievably knowledgeable about the work that they are doing and so respectful to us, each other and our home.  Zach Gibbons and Jake Lakos were here most of today doing outstanding outside and inside work in tough weather conditions.  This company hires the best qualified staff, you will never go wrong choosing Crannny Home Services for all your home’s needs!                                         Adding to my original review from yesterday:  Today, Cranney staff were back and once again we were so impressed with the knowledge, work ethic and professionalism of two of today’s techs:  Zach Gibbons and Jake Lakos!",{"text":2375,"languageCode":2343},{"displayName":2378,"uri":2379,"photoUri":2380},"Patricia DePamphilis","https://www.google.com/maps/contrib/105358975691801728295/reviews","https://lh3.googleusercontent.com/a/ACg8ocIW08surCpQoeEjrcGQ7fpdCcUaMOUQuPuq5Isy0Ccgmdka_Q=s128-c0x00000000-cc-rp-mo","2026-03-05T03:56:59.974807129Z",{"name":2383,"rating":85,"text":2384,"originalText":2386,"authorAttribution":2387,"relativePublishTimeDescription":2360,"publishTime":2391},"places/ChIJZ5ZuveUT44kR103Bt5zxnLU/reviews/Ci9DQUlRQUNvZENodHljRjlvT25Kdk9VUlBMVUprVkdsQk0wZ3RSR0pvZUV4TWJIYxAB",{"text":2385,"languageCode":2343},"Cranney has been great for all of our home repair needs, and we have had lots of folks out in the past few weeks!\n\nProject managers Alex C. and Santiago R. were wonderful and thorough in letting us know what needed to be updated and repaired and what looked good. They set the stage for all the subsequent work that would need to be done to the guts of our house.\n\nElectrical team Orlando, Alana & Kendall were excellent, professional, clean, kind, and very thorough, and they spent the better part of the day replacing the service line from the street and installing a new electrical meter for us. As with all Cranney folks, they took the time to explain every inch of the job, what they had done, and provided thorough documentation afterward of the work. They were a lovely presence to have around, too!\n\nPlumbing team Kyle B., Dan K. & Andrew were also lovely, patient, and honest about what plumbing improvements should happen to our home. They were detail-oriented, helpful, and professional and we are grateful to have had them come by!\n\nThe prices reflect the higher caliber of service, the number of years of experience in the trades that folks have, and their attention to bedside manner and thoroughness! Grateful for you guys!",{"text":2385,"languageCode":2343},{"displayName":2388,"uri":2389,"photoUri":2390},"Annie M","https://www.google.com/maps/contrib/113415387052484295750/reviews","https://lh3.googleusercontent.com/a/ACg8ocLtQsw2jWNECQvebH4ru9Nwqdwk3tqYzKotgCxnmJS2e0v9cQ=s128-c0x00000000-cc-rp-mo","2026-02-20T21:03:55.711791149Z",4520]