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of the HVAC systems had some issues. Pacific Heating & Cooling were willing to work with me to make them last as long as possible. They advised me of the problems and gave me options. When I chose to delay replacing each of the systems until it was absolutely necessary they were very cooperative and helpful in making that work for me. I have now replaced both systems.","Jeanie S.",{"testimonial_id":486,"contractor_id":11,"category_id":35,"city_id":35,"rating":70,"review_text":487,"reviewer_name":19,"reviewer_city":348,"reviewer_state":16,"review_date":443,"verified":73,"pop_word_score":73,"featured_review":73,"response":35,"response_date":35,"response_by":35,"city":35,"state":35},"110229","My husband and I enjoyed our years of having your help with our heating/cooling equipment.  HOWEVER: We no longer live at that address.  I  sold the house after his death and moved to another part of the state.",{"testimonial_id":489,"contractor_id":11,"category_id":35,"city_id":35,"rating":70,"review_text":490,"reviewer_name":491,"reviewer_city":15,"reviewer_state":16,"review_date":443,"verified":73,"pop_word_score":73,"featured_review":73,"response":35,"response_date":35,"response_by":35,"city":35,"state":35},"110230","Please see \"additional comments\"","Monika M.",{"testimonial_id":493,"contractor_id":11,"category_id":35,"city_id":35,"rating":70,"review_text":494,"reviewer_name":495,"reviewer_city":15,"reviewer_state":16,"review_date":443,"verified":73,"pop_word_score":141,"featured_review":141,"response":35,"response_date":35,"response_by":35,"city":35,"state":35},"110231","Most of the technicians have been very knowledgeable and courteous, that have come out from this company","Kelly M.",{"testimonial_id":497,"contractor_id":11,"category_id":35,"city_id":35,"rating":141,"review_text":498,"reviewer_name":499,"reviewer_city":321,"reviewer_state":16,"review_date":443,"verified":73,"pop_word_score":204,"featured_review":73,"response":35,"response_date":35,"response_by":35,"city":35,"state":35},"110232","We have not had our experience yet.  We were scheduled for service on our heat pump and furnace on November 20th, but we were notified on November 12th our scheduled technician was not going to be available that day and no appointments were open until December 3rd at the earliest.  Normally we are notified in late October of an upcoming appointment, but I had to call myself to get scheduled.  November 20th worked well for us, so we were quite disappointed with having to move the appointment to a different later month and day.  Not happy about it all.","Gary J.",{"testimonial_id":501,"contractor_id":11,"category_id":35,"city_id":35,"rating":70,"review_text":502,"reviewer_name":503,"reviewer_city":189,"reviewer_state":16,"review_date":443,"verified":73,"pop_word_score":141,"featured_review":141,"response":35,"response_date":35,"response_by":35,"city":35,"state":35},"110233","Technician was extremely helpful.  He explained exactly what he was doing.  Put me at ease that my furnace was working properly.","Cathy P.",{"testimonial_id":505,"contractor_id":11,"category_id":35,"city_id":35,"rating":70,"review_text":506,"reviewer_name":507,"reviewer_city":15,"reviewer_state":16,"review_date":443,"verified":73,"pop_word_score":73,"featured_review":73,"response":35,"response_date":35,"response_by":35,"city":35,"state":35},"110234","My experience has only been very positive. Our heat pump went out on the hottest day of the year. We got same day service and the unit was purchased and installed the following day. 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The first guy was really great. He fixed the furnace and didn't have any problems with my dogs. He was really nice. The second guy was pretty arrogant about why the furnace quit working, and didn't do well with my dogs. He wasn't very friendly. The third guy kept telling me that the first two guys didn't do their job right and didn't clean the furnace properly. 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Great company -- they obviously have a enviable corporate culture for their staff, employees, technicians -- highly customer focused.  See additional comments below.","Chieko C.",{"testimonial_id":583,"contractor_id":11,"category_id":35,"city_id":35,"rating":70,"review_text":584,"reviewer_name":585,"reviewer_city":189,"reviewer_state":16,"review_date":570,"verified":73,"pop_word_score":73,"featured_review":73,"response":35,"response_date":35,"response_by":35,"city":35,"state":35},"110239","They've done a really good job on my house every time.  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They arrived on time and were very professional throughout. After the installation was complete, Yev did a great job explaining the components of the new systems, how to operate both systems, and ways to maintain both systems. Overall, I was very satisfied with Pacific Heating and Cooling, and I highly recommend their services.","en",{"text":1111,"languageCode":1112},{"displayName":1115,"uri":1116,"photoUri":1117},"Mike Moore","https://www.google.com/maps/contrib/104031627842908113727/reviews","https://lh3.googleusercontent.com/a-/ALV-UjU0WbvcDNa7a7OCqrgvaj8ft5JtUVMzHyR3iN3x8obAyBst-Qpt=s128-c0x00000000-cc-rp-mo-ba2","6 months ago","2025-10-08T03:13:24.637385533Z",{"name":1121,"rating":70,"text":1122,"originalText":1124,"authorAttribution":1125,"relativePublishTimeDescription":1129,"publishTime":1130},"places/ChIJS6zaezUBkVQR98p0WS3Lq3k/reviews/Ci9DQUlRQUNvZENodHljRjlvT2xWNlIybGpSMGt0YlhGcVUxSlJSblpKU0MxdVJGRRAB",{"text":1123,"languageCode":1112},"Matt Storset was the best tech we have ever had. Confirmed the diagnosis quickly, answered all my questions, and installed the new thermostat very quickly. It works GREAT and the issues were solved. He was also great to chat with about Jordan’s, BMX, and the good ole days. Hope we get to work with him again.",{"text":1123,"languageCode":1112},{"displayName":1126,"uri":1127,"photoUri":1128},"Christopher Brugman","https://www.google.com/maps/contrib/117747208558353870952/reviews","https://lh3.googleusercontent.com/a/ACg8ocLGLSh5PYQJXMPzyqfGCQcSYqruLZD_WYEgrYwFGX-Z9hWQ=s128-c0x00000000-cc-rp-mo","7 months ago","2025-10-02T00:15:23.346944138Z",{"name":1132,"rating":70,"text":1133,"originalText":1135,"authorAttribution":1136,"relativePublishTimeDescription":1140,"publishTime":1141},"places/ChIJS6zaezUBkVQR98p0WS3Lq3k/reviews/Ci9DQUlRQUNvZENodHljRjlvT25oeVdrY3hORmcyZVZaaWIzUmpUVmh1VnpZelpWRRAB",{"text":1134,"languageCode":1112},"Benicio was fantastic! I just purchased my home and he completed my initial HVAC maintenance. He provided a very thorough inspection report and took the time to explain everything clearly. He arrived exactly when expected, worked quickly and efficiently, and even walked me through how to operate my system so I’d feel confident using it. Excellent service—highly recommend Benicio!",{"text":1134,"languageCode":1112},{"displayName":1137,"uri":1138,"photoUri":1139},"Meredith Zugelder","https://www.google.com/maps/contrib/116400778597370699598/reviews","https://lh3.googleusercontent.com/a-/ALV-UjVvYNVteJJ3p6FNBr6QThp2Jp4a7Gq3YIkBvsk7jZ-gS6jML-c=s128-c0x00000000-cc-rp-mo","4 months ago","2025-12-04T01:05:10.581508990Z",{"name":1143,"rating":70,"text":1144,"originalText":1146,"authorAttribution":1147,"relativePublishTimeDescription":1151,"publishTime":1152},"places/ChIJS6zaezUBkVQR98p0WS3Lq3k/reviews/Ci9DQUlRQUNvZENodHljRjlvT2xKeU1FUlBlRGRHZFV0d2FWWm5URzloT1hwSmFXYxAB",{"text":1145,"languageCode":1112},"The team that installed my furnace and AC unit was great. Justin and Yevgeniy were very helpful and spoke to me in layman’s terms to help me understand the problems, process, and how to use all parts of the new install. Justin came by to check on the job and was very communicative and polite. The team was extremely professional and made me feel comfortable during the whole process.",{"text":1145,"languageCode":1112},{"displayName":1148,"uri":1149,"photoUri":1150},"Gabrielle K","https://www.google.com/maps/contrib/106916565714017770428/reviews","https://lh3.googleusercontent.com/a/ACg8ocI5HyUfmUb-JzG13LKRxOtdvPHtXRwbcG0wjOcZ8oeXYn6a0Q=s128-c0x00000000-cc-rp-mo","5 months ago","2025-11-12T16:18:09.697917003Z",{"name":1154,"rating":70,"text":1155,"originalText":1157,"authorAttribution":1158,"relativePublishTimeDescription":1162,"publishTime":1163},"places/ChIJS6zaezUBkVQR98p0WS3Lq3k/reviews/Ci9DQUlRQUNvZENodHljRjlvT2xSNmJqQkhSV054YWtnelFsbFRRekYwTkdaSldVRRAB",{"text":1156,"languageCode":1112},"Christian provided outstanding service during our recent furnace tune-up. He was punctual, professional, and extremely thorough in his work. He took the time to carefully inspect every component, explain what he was doing, and ensure everything was running efficiently and safely before he left.\n\nWhat really stood out was his recommendation to install a surge protector to safeguard the furnace’s critical components. He clearly explained how power surges can cause costly damage and how this simple addition would help protect our system long-term. I truly appreciated his honesty and proactive approach.\n\nChristian’s expertise, attention to detail, and commitment to doing the job right gave me complete confidence in my heating system. I highly recommend him to anyone looking for knowledgeable and trustworthy service.",{"text":1156,"languageCode":1112},{"displayName":1159,"uri":1160,"photoUri":1161},"Dan Sparkmon","https://www.google.com/maps/contrib/112012825946014800289/reviews","https://lh3.googleusercontent.com/a-/ALV-UjXIg5uHzDkQC4yH4a25pNoqKNnICmS9j_02qvO712PUkVkaAaYi=s128-c0x00000000-cc-rp-mo-ba4","2 months ago","2026-02-26T00:08:46.875824548Z",6951]