Your 1 Plumber
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Your 1 Plumber has received 4.8 out of 5 stars based on 64 customer surveys.
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3rd year as a Best Pick Call
"Your 1 Plumber has a team of only licensed Journeyman Plumbers who have served the area for over 15 years. I promise that your plumber will be an experienced, efficient professional, and because you deserve the best service, we provide you with up-front pricing and a full satisfaction guarantee."

Wilmer Romero | Owner
Company Information
Services Offered
Your 1 Plumber provides sewer replacement, trenchless water line replacement, drain cleaning, and in-line video inspection. The company also uses Bio-Clean, an organic, chemical-free drain cleaning powder for clogged drains.
Services Not Offered
Your 1 Plumber does not offer remodeling, new construction, commercial, or emergency services.
Company History
The company was founded in 2008.
Distinctions
The company is a member of the Washington Suburban Master Plumbers Association.
Employee Information
The company's plumbers have undergone background checks and drug screenings and drive marked, fully stocked trucks.
Licenses
#79167, WSSC 70985
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Bowie, Hyattsville, Lanham, Laurel

Compiled Score:

Your 1 Plumber has received 4.8 out of 5 stars based on 64 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/25/2017

“I had them come out at one of my rental properties. They came out and actually redid the toilets, vanities, and all of the fixtures in one of my properties. They've also done work on a leak in my basement. They're very punctual, and the plumbers are always very friendly and knowledgeable. The last time they came to the house and fixed the leak, he noticed that one of my toilets was recalled and he gave me a whole form on the recall of it and what to expect. He gave me all the information on that, where we could go get a new toilet for no price and really get that fixed. He went out of his way. I'd give them an A+. A lot of service men smell like cigarettes, and it really turns me off a little bit when the men come in and smell like cigarette smoke as if they just had a pack of cigarettes. But other than that, they're friendly and courteous—they take their shoes off when they come in the house.”

Review by
08/25/2017

“They did work for me, and Mark could do work for me again. Same problem. The toilet stopped up again, and they came and charged me a thousand dollars. I don't care for them, but they came out. They're very expensive. They tell you what the price will cost before they even do the job, what it's going to take to do the job. They unstopped a main line for me. They're very expensive, for what they do. Come out and spend a half hour unstopping a line and charging me $1500. The work lasted about three months, and it stopped back up again. They came back and charged me another $750. I'd give them a C.”

Review by
08/25/2017

“They repaired my kitchen sink. Basically, they fixed my faucets—some other people couldn't do it, and they were able to. I wasn't home when they came, but my wife was there and she didn't have any complaints. I guess they were courteous and professional and they made her feel comfortable. I'd give them an A. They were a little expensive but I guess you got to pay for what you want.”

Review by
08/25/2017

“They did some sink repair, repaired a trap, and installed a new faucet. They were able to make it out on my timetable, and they were able to get the job done in one visit. Everything was good. I'd give them a B. They were just middle of the road.”

Review by
08/25/2017

“They knew what they were doing. He snaked the drain for us. He was very nice, very professional and just did his job, knew exactly what needed to be done, and took care of it for us. I would grade the overall experience with an A.”

Review by
08/25/2017

“It was a garbage disposal replacement. They did it well and did it quickly. They came quickly and they were efficient. I'd give them an A. I think they gave me a 10% discount because I was a veteran.”

Review by
08/25/2017

“I had a drain that needed to be cleared, and I had a couple of levers that needed to be replaced. I liked the plumbers themselves. I thought the price was a little steep. I'd give them an A.”

Review by
08/25/2017

“We had a leak in the ceiling. The guy was nice and he diagnosed and fixed the problem. I'd give them an A, overall. I told my daughter to call them, so I guess it's very likely that I'd recommend them.”

Review by
08/25/2017

“My kitchen sink was clogged, it wasn't going. They came and got the job done. It was normal stuff. They came, got it done, and that was it. They get an A.”

Review by
08/25/2017

No review comments provided

Review by
08/25/2017

No review comments provided

Review by
08/25/2017

“It wasn't expensive. They told me exactly what it would cost. I'd give them an A.”

Review by
08/02/2017

“I've always had good service with them. They're prompt and they don't overcharge. The last time, they replaced a water heater. Everything is working great. I would give them an A.”

Review by
08/02/2017

“They were just great, came on time. My problem wasn't hard to fix. I think that they are great—the person who came, he was great. They fixed the toilets. It was not a major problem like I thought it was. The person who came, he gave me an estimate and he's not the person who wants to make money, so I like that about him. I'd give them an A.”

Review by
07/05/2017

“They came out right away and took care of our problem. Our toilet, on one occasion, the water wasn't going down. There wasn't anything in it. The problem was it was just an old toilet. He came back and he replaced that toilet and another one, since it was old also, the same day. Everything is taken care of. I'd give them an A grade. I have no reason to say otherwise. Their customer service was very good.”

Review by
07/05/2017

“Everything went well. They're really nice guys. They did what they were supposed to do, and they did it good. They repaired a main for me, from the water underground. My main had some leaking. Everything's working well now that it's installed. It's fine. The customer service is good. They get an A.”

Review by
07/05/2017

“They had to come back and repeat the job. There was a main drain that needed to be snaked out, and the guy didn't do a thorough job the first time, so they had to come back and redo it two days later. It's working OK. I'd give them a C.”

Review by
07/05/2017

“He got the job done. It was a little bit strange, but one thing that I didn't like was that there was a lot of stuff that came out of the pipes downstairs and it blasted everywhere, and I'm really happy that I had an unfinished basement. If it had been a finished area, I would have been really pissed. Right now, things are working fine. I would grade the overall experience with a B-.”

Review by
07/05/2017

“They did a little bit of work for me a while ago. I'd recommend them and give them an A+ for overall work.”

Review by
07/05/2017

“They never sent me the receipt. It's not leaking. They did plumbing work. The customer service was good. They went and did the work. I'd give them a B.”

Review by
07/05/2017

“I called the plumber, but my wife handled them because I had to go to work. They were replacing pipes. I'd give them a B. My wife told me it was pretty good.”

Review by
05/20/2016

“Professional service and provided very detailed explanation of required work. Prompt service and completed on time.”

Review by
05/19/2016

No review comments provided

Review by
05/19/2016

No review comments provided

Review by
05/19/2016

“The personnel who worked on my property were very good and capable, but the company responses were not good. Asked for the tasks to be completed as quoted in writing, but never got it. It was a good thing the workers accomplished what I expected to ~85% level, otherwise we would be in dispute.”

Review by
05/19/2016

“The plumber arrived in time after my call. The service was prompt and was a response of an emergency situation due to an interior sewer flooding. The prices was really very high $7 just to put the snake inside in the sewer pipe. Usually the price for this operation is around $4. I think he took advantage of the emergency situation. I will not recommend to other people and I will not use it again.”

Review by
05/28/2015

“They were very helpful. They did a good job. Best Pick Reports did well to recommend them. They came, did the work for a fair price, and made some recommendations so we wouldn't have any problems in the future. They unclogged a drain. I got them from the Best Pick Reports. I say they deserve an A.”

Review by
05/28/2015

“The work was alright but they overcharged us by 50% on the faucet installation. We've been trying for three months to get the money back. They cheated us. As far as the work, we had them install a sump pump. As far as I know, that was done well. He seemed to know what he was doing. I asked him to replace my kitchen faucet and that's where the problem was. The faucet works, that's all I can tell. I didn't like the way they charged me. They had an A rating. We didn't know anything about them. We were in a hurry to get somebody to take care of the sump pump. It's only been a few months. So far everything is working so I would say they're a B grade.”

Review by
05/28/2015

“They replaced a toilet and snaked some drains for me. The guy was nice—I felt comfortable with him in my home, and he seemed to do a good job. I'd say they get an A rating.”

Review by
05/26/2015

“He solved the problem. His service is good—he's nice. I think we had a clog in the main drain, and he unclogged it in the basement. I think I would recommend them. They would be an A.”

Review by
05/19/2015

“I liked that they were here on time to do the work. They were cordial, professional, and nice. They cleaned my drain and put in a new garbage disposal. Your 1 Plumber deserves an A.”

Review by
05/19/2015

“They're fine. I like them, and I was about to contact them again because I need their services. I might use them again. They unclogged a kitchen drain. I want to use them again. I am going to call them again. I think I found them in the Best Pick Reports. I would say they're an A. Plumbing is expensive so I can't really give them a woohoo grade on price, but they stayed with the project. It was difficult because it was a frozen pipe that occurred over weeks, and the guy kept coming back trying to resolve it until it finally worked. There were no complaints. I paid for it once and there was no additional everything. The pricing I guess came fair, and they resolved the issue.”

Review by
05/19/2015

“They came quick and they fixed the problem and the guy was friendly and explained everything to me. I had a slow sewer line. I would occasionally have a backup. It ended up being some roots that were inside the sewer line. I've used this once or twice before. I'd give them a C. The only thing is they were expensive. They don't just come in and charge you for their time on it. They quote for a job and they charge you for that job. It might be $900 whether it's ten minutes of work or hours of work. That's the only thing that would deter me from using them again. I'd rather just pay someone for their time. It was very expensive just to have them come and route a line out. They charge you for all the things they might have to do. Even though they only have to do one of the things so it's not really a fair pricing model. For me, quality includes the whole thing so it's what I'm paying for also. I don't think I got what I paid for.”

Review by
05/19/2015

“As I recall, they were efficient and came on time. The plumber did the work very quickly, and he explained to me what the problem was and what I could do if it occurred again. I really had no complaints. It was the drain from one of my bathroom toilets. I’d had problems with it, and I had, like, three different plumbers come, and no one had been able to fix it. He was able to figure it out and do the work, so it was good. A neighbor had said that she used them and that I should try them. Your 1 Plumber gets an A.”

Review by
05/19/2015

“I think they were a little bit high. The floor drain had backed up or whatever, and I had to get it done. I picked up Best Pick Reports and read some of the stuff, they were rated well and what not, and the guy was very nice. He was very clean and did the job, but I thought it was a little bit on the high side. The guy was very pleasant, was very clean, and did a very good job. This guy was very clean. I don't know if I would use them again. I would probably have to ask them what they charge. I would give them an A for the quality of work.”

Review by
06/23/2014

“They snaked out a drain, and the quality of the work was good. It was my first time using them. I chose them over others because they were the only ones that could come that day. I would give them an A+.”

Review by
06/18/2014

“The tub was having problems and wouldn't drain. We tried to snake it and everything, and they were able to take care of the problem, really going down and getting the mess. We haven't had a problem with the tub since they came. They were clean and very professional, and the customer service was good. I would use them again. They’re a grade-A company.”

Review by
06/13/2014

“We had a good experience. They got to the job quick, they were in and out, and they didn't take too long. They came and they unplugged our main sewer line. The workers were good. The cleanup was good. This was our first occasion using the company. I would grade them an A+”

Review by
06/12/2014

“I had to have a shower valve replaced, and they came out to fix it. The technician was here twice because the tub drain ended up leaking. The customer service was really nice. I would use them again; in fact, I recommended them to some of my neighbors. I'd give them an A.”

Review by
05/14/2014

“The work was nicely done, and the customer service was good. They did work on a clogged drain, and they fixed and replaced a drainpipe. The work has held up nicely—so far so good. I’d give them an A+.”

Review by
05/14/2014

“I never had a problem with Your 1 Plumber. There was a drain problem—something about the toilet and some drain in the back of the house—and they took care of it. That was the first time I used them. I would use them again. I think I might need them again pretty soon. They get an A.”

Review by
05/14/2014

“I like the lady that I spoke to. The young man that came out was very good. There were other people I couldn't figure out. When I flushed the toilet some water would be coming up in the drain in the shower. We had a couple plumbers friends of ours came over and looked and they weren't sure. So then I called and they came over. He had to jack hammer the floor. It works fine now. There was dust that flew into the other room, he tried to dust off the best he could. He could've maybe done a little better with that. Overall he did a good job. I would use them again in the future if I needed to. I'd give the guy that did the work an A, but I'd say overall a B+. I would recommend them to others. He was able to figure it out, gave me the price, everything.”

Review by
05/08/2014

“I had a plumber who took his time and explained what he was doing. He worked thoroughly and I got copies of all my receipts and paperwork right there on the spot. They put in one sump pump, one back up sump pump, and placed some valves. Since the work was completed, everything has held up very well. They were recommended by a neighbor. The workers that did the work for me were very competent, professional, neat, cleaned up, and answered questions. I'm very pleased with them. They're expensive but then you get what you pay for. I didn't balk at the price. I can't say A+. I'd say maybe A.”

Review by
05/05/2014

“Your 1 Plumber was able to help me out. The thing I thought was nice was they came out to replace my drain and plug, and they told me that if my drain is not working, to make sure and call them. They would come back and do it again. They seemed pretty reasonable. The only confusion was collections in the office. I was going to pay with the check, but they said they wouldn’t take the check. The guy that came out told me they could take the check, so there was a bit of miscommunication there. It was the first time I used them. I had called somebody before to do the same thing. They came, worked on the sink, and after two days, the sink clogged again. So that’s how I found them. I would use them again. I’ll grade them excellent, an A.”

Review by
05/05/2014

“They unclogged a drain down in the basement holding all the gunk. The cleaned the damage. They explained everything thoroughly, everything was charged before, and went down in the basement and found out where it was. Nothing I can think of to improve except for the price. It was a lot of money. I would give them an A+.”

Review by
05/05/2014

“They drained the main plug. I think I’d go with A for their grade.”

Review by
08/20/2013

“They did an excellent job. We had a clogged drain that they cleaned out in the kitchen. The gentleman was really nice, and it was a difficult situation. He was able to get it cleaned out and taken care of. He just did a good job. It was probably within the time frame it was supposed to take to clean the drain out, because he had to take the drain apart down in the basement so we could get it cleaned out. That's the first time we've ever called them. I would use them again if needed. They cleaned the drain out, and it looks great. A+ for them.”

Review by
08/16/2013

“They did an excellent job. Everything was done very well and very neatly. The technician that came out did an excellent job, and the cleanup was good. Just one of them came out to help. They put in a new sump pump. This was my first time using them. I heard about them from a friend. I’d grade them an A+.”

Review by
08/16/2013

“Your 1 Plumber is wonderful. We’ve used them several times. They’re prompt and dependable. They’ve snaked our drains a couple of times, and they’ve installed an ice maker line for our new refrigerator. They’re an A+.”

Review by
08/15/2013

“They replaced my sump pump, and I had holes in my pipes in the basement ceiling. They're very good. They were on time. They came right away. They serviced it immediately, so it was very good. They couldn't have done it any faster. The cleanup was very good. I would give them an A.”

Review by
08/15/2013

“They're very good. They installed a new sump pump, and thank heavens it's working reliably and faithfully. It's a real lifesaver. The quality seemed fine. The technician seemed thorough and polite. He had a lot of expertise and knew what he was doing. I think the technician's name was Wilbur, and he seemed very thorough and very prompt. I had a good experience. I would definitely call upon Your 1 Plumber again because it was a nice, pleasurable, reliable experience. It was a relief—no complaints I can think of. They're at least an A for me.”

Review by
08/14/2013

“I had a sump pump that had gone bad. It was no longer emptying the water that was building up in my basement. I got several other estimates. They were four times what I got from Your 1 Plumber. That man came in very timely and did an excellent job replacing the sump pump. I've had no problems with it ever since. There wasn't much debris to begin with, so there was not any problem with the cleanup. I'd give them an A. I'd recommend them in a minute.”

Review by
08/14/2013

“It seemed shady. I had a running toilet and a clogged drain. It was the whole thing. They came out with one of those thick laminated book the way that the window companies come out when they're trying to get you on windows with all these fixed prices on their service. They were way over priced. He gave me a quote to snake my drain for $330. I said, ‘No way.’ He said, ‘OK. I'll do it for free if you let me fix your toilet.’ It was kind of bizarre. They did the work for me. The work is so far so good. I don't have any complaints about the work yet, only about how they sold me the product. I would rate the service a B. I would not recommend the company to a family member or a friend.”

Review by
08/14/2013

“They did some work in an estate that I'm handling. I never got up there but I would say that I have a favorable impression about the work they did. I didn't get to inspect it, but they explained everything to me. I was talking to them on the phone several times; and as far as I can tell, they did a good job. It would be somewhere in the A category. He couldn't fix it, but he explained it to me. He identified the problem so I have no problem with everything he did. It wasn't resolved but it couldn't be resolved that night. There were more serious problems that is going to take some excavation and so on. We were just thinking that the problem could be resolved quickly. He came in and identified what the problem was and how we could get it fixed. I would give them an A-. They snaked the drain. That didn't work; so they opened the drain up and discovered what the problem was. It was some other water lines running into the drain that we didn't realize. That was causing the flooding. I would use the company again.”

Review by
08/14/2013

“They did a very good job, and I was very happy with the service. It was fine. They came the same day, which is what I needed. I had a clogged drain that actually was blocking up my kitchen sink. The gentleman was very courteous and very friendly. He did a nice job. I would give them an A.”

Review by
08/14/2013

“They did an excellent job. They came out to work on a clogged drain. They got here on time to start that work and completed it on time. The people who did the work were fine. They were pleasant and seemed competent. They were in and out, and I had no problem at all. I'd give Your 1 Plumber an A.”

Review by
08/14/2013

“The work itself was very positive. They cleaned a backed up drain. The customer service was good. I'm not sure if this is a company I would use again because they cost too much. I would give an A+ for the service itself. I found out later the price was three times what I should have paid for it.”

Review by
08/14/2013

“I thought they were overpriced. I had someone come in and do something else, and it was a big difference in price. He was OK. I would say my experience was somewhere in between positive and negative. They came out to unplug the main drain. That was my first time calling them to do work. They got here on time and completed the work on schedule. I would say the quality of the work was average. I'd give them a C. The service was OK—not exceptional. It was overpriced. The grade would stay about the same if I did not factor in the price.”

Review by
08/14/2013

“They cleared a drain for me. It was the line that went to the sewer. The service was quick, the customer service was good, and their cleanup was fine. The worker that came out was great. He was very friendly. I have no complaints, and I'd give them an A+.”

Review by
08/14/2013

“They arrived on time and took care of the work that I contracted them to do. I've actually had them come out a couple of times. The last time, I had a clogged drain. I've been using them off and on for a year or two. I would give Your 1 Plumber an A.”

Review by
08/12/2013

“I had a positive experience. The guy was friendly and took care not to make a mess. They cleaned out a drain for me. That was my first time using them. I’d give them an A+.”

Review by
08/12/2013

“It was a very positive experience. They came quickly. They didn't drag it out for weeks to get an appointment. He came quickly and did the work and did good work. He explained what was going on and did the work for a reasonable price and quickly so I guess that was really it. This was my first time using Your 1 Plumber. Everything is fine so far. It was a sump pump replacement and we've had no issues since so I'm very happy with it. I'd give them an A. Like I said, they came quickly, did the work and I'm happy with it.”

Review by
08/12/2013

“I thought they were excellent. I had an absolutely positive experience. The guy was prompt and did good work. He solved the problem and cleaned up after himself. It didn't take long to get it all done. To clean out a drain blockage, he added a clean-out trap to our drainpipe in the basement. The work was done by a really fine guy. He knew how to make conservation. It was just a completely satisfying experience. I'd give them an A+.”

Review by
08/12/2013

“Your 1 Plumber did some work for me in the past. The work was just to snake out a drain but they were on time and did a really good job. I'd had it snaked out by somebody else 2 or 3 months before and they did not get what was in there out. The water in the drain runs fine. I would use the company again. It was an A. I would tell a friend exactly who they are and what they did and that I had a really good experience with them.”

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