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recommend! Eric was an amazing technician. He was genuine, patient, personable, and respectful with answering all my questions and curiosities. ☺️ He walked me through everything (multiple times or explaining in different ways if needed) to ensure I understood the issue, pricing, and that I was comfortable with my decision. He resolved the issue the same day, and I felt taken care of throughout the whole process. The price feels reasonable or could be a bit on the higher end, I am not sure. I decided to sign up for their service program since I was looking for that, which also gives you some perks. 🙌","en",{"text":1810,"languageCode":1811},{"displayName":1814,"uri":1815,"photoUri":1816},"Shaina","https://www.google.com/maps/contrib/106214231083244617463/reviews","https://lh3.googleusercontent.com/a-/ALV-UjUtFE-cEcoP0J-Fdmx1Zowziojk_Omu7MVBnb_JHSVzQuJuwSilkw=s128-c0x00000000-cc-rp-mo-ba2","2 months ago","2026-02-18T22:39:26.837752213Z",{"name":1820,"rating":89,"text":1821,"originalText":1823,"authorAttribution":1824,"relativePublishTimeDescription":1828,"publishTime":1829},"places/ChIJwQ3-7U3OQIYRlkp8AYoz5rk/reviews/Ci9DQUlRQUNvZENodHljRjlvT21aelJtaE9WVVp3VDBKNFNFZzJlREo0TFVGclZtYxAB",{"text":1822,"languageCode":1811},"The experience with Universal Home 9Experts was phenomenal from the first call with Mr. Bowen in dispatch until the damaged water heater was replaced within 1 day of the initial request.\n\nMr. Bowen was very patient and customer oriented. He made sure that all my questions and requests were well taken care of as he continued to provide  great customer service.\n\nIn addition, I would like to commend Mr.Vicente and Mr. Marco who made a great team. They showed up at the exact time stated time and did an outstanding job making sure that I was fully satisfied with the work performed. Great customer service and great staff going above and beyond to satisfy their customer. Will definitely use this professional service again.",{"text":1822,"languageCode":1811},{"displayName":1825,"uri":1826,"photoUri":1827},"Sharmeen Baria","https://www.google.com/maps/contrib/116087729226279330989/reviews","https://lh3.googleusercontent.com/a/ACg8ocKP6LyvPk4-W2uxxRG08cn1_n-VP88W_DzS5thLJ0xcZyxemg=s128-c0x00000000-cc-rp-mo","4 months ago","2025-12-06T18:23:50.928510355Z",{"name":1831,"rating":89,"text":1832,"originalText":1834,"authorAttribution":1835,"relativePublishTimeDescription":1817,"publishTime":1839},"places/ChIJwQ3-7U3OQIYRlkp8AYoz5rk/reviews/Ci9DQUlRQUNvZENodHljRjlvT21aM1FrTndiekZNT1doVFEwMVphRGxRYzJrdFNrRRAB",{"text":1833,"languageCode":1811},"Five-star service from Tony Reyes at Universal Home Experts! He installed a new water heater for my parents and was fantastic. He was efficient, knowledgeable, and very respectful of their home leaving the area cleaner than he found it. They couldn't be happier with the results!",{"text":1833,"languageCode":1811},{"displayName":1836,"uri":1837,"photoUri":1838},"Jonathan Dahl","https://www.google.com/maps/contrib/109901655114318306456/reviews","https://lh3.googleusercontent.com/a/ACg8ocJCeNh2cdCfqqosr3QD8vlFzSop_4EUxv6MGD_PqSmbRJWfHA=s128-c0x00000000-cc-rp-mo","2026-02-17T23:53:21.815609283Z",{"name":1841,"rating":117,"text":1842,"originalText":1844,"authorAttribution":1845,"relativePublishTimeDescription":1849,"publishTime":1850},"places/ChIJwQ3-7U3OQIYRlkp8AYoz5rk/reviews/Ci9DQUlRQUNvZENodHljRjlvT2xObFEweEJjRUV5WlhOWmFHRlJPR2xKVFhoMVJHYxAB",{"text":1843,"languageCode":1811},"We’ve been customers and members for a while and I’ve changed my 5 star review to a 1 star review because they have switched their phone lines to AI and you can’t ever reach anyone to ask a question. They originally had amazing customer service and it made us return to them for services, but not anymore. We should be able to contact someone to ask about services & equipment we have had installed and sadly can’t.",{"text":1843,"languageCode":1811},{"displayName":1846,"uri":1847,"photoUri":1848},"N W (Nici Audrianna)","https://www.google.com/maps/contrib/110651847836911646978/reviews","https://lh3.googleusercontent.com/a-/ALV-UjWgYfFUrQgfHOOdGL6IktEkh8qakZJBEhF4pBUb-lXLbFgclPwJ=s128-c0x00000000-cc-rp-mo","3 months ago","2026-01-25T00:03:43.197363719Z",{"name":1852,"rating":89,"text":1853,"originalText":1855,"authorAttribution":1856,"relativePublishTimeDescription":1860,"publishTime":1861},"places/ChIJwQ3-7U3OQIYRlkp8AYoz5rk/reviews/ChdDSUhNMG9nS0VJQ0FnSUNQMWFtLWd3RRAB",{"text":1854,"languageCode":1811},"Vicente did an excellent job installing three new faucets in the kitchen and master bathroom. The second faucet in the kitchen was an eSpring water filtration system that I wanted installed under the counter, so he had to re-route some plumbing and alter the cold water supply. Great work, Vicente. Thanks, Universal. Two great technicians in one day. Very satisfied.",{"text":1854,"languageCode":1811},{"displayName":1857,"uri":1858,"photoUri":1859},"Anthony Breedlove","https://www.google.com/maps/contrib/107192687942325299014/reviews","https://lh3.googleusercontent.com/a-/ALV-UjVwGR6JDGdfCFzJWGGl5s-69HsQ_79zCoYtsEY8miOVAI8otC4=s128-c0x00000000-cc-rp-mo-ba3","11 months ago","2025-05-17T18:42:17.084002Z",4.8,2387]